Road noise (with the windows open - no AC) so ask for top floor room not facing the main road.

No Aircon meant window open to all the noise in a busy city .

This is a city centre hotel so there is traffic noise and with no air con windows may need to be open,

Won’t go back the hotel smell very bad no air conditioning we was suffering from the hot weather and we only have small gap from the window 
When you come out the lift to go the room and you smell something very bad and that didn’t change for 3 days

No air con in the room and one little fan.

There was an issue tiny with the sensor on the door letting you into access the rooms

Lack of air conditioning meant that our first night's stay was incredibly hot and uncomfortable.

This hotel was disappointing in various respects: the room was very stuffy and noisy, the bed linen was nylon, fellow guests hung around the building smoking.

The hotel cannot help the tempture and there was a fan in the room

although I needed to turn the heating up.

My only gripe with the room was that there was only one socket that I could find which was used by the heater.

but there is no air con and no ventilation system.

When we booked several months ago, the lack of air conditioning wasn't an issue.

The temperature setting for the air con in reception bar/restaurant is far too cold.

but not any more we shall be switching to Premier inn for all our hotel needs in the future this is the worst Travelodge I have ever been to and the night staff are so rude and using foul language kept accusing us of being drunk when we had just come out of a meeting.

Although you supply a fan they are noisy and ineffective.

but there is a fan in the room which helps.

My room was freezing when I arrived and even after having the heater on full it stayed cold.

There is a tiny heater, that just cannot heat the room!

As well as the other staff made our stay very comfortable.

The bedroom was clean and the bed was exceptionally comfortable.

but we had a fan which was sufficient for us to keep the room comfortable during the night.

The hotel was both clean and welcoming and the room was  comfortable with all appliances working in the bathroom plus ample towel supply.

Staff were very helpful Sam and Bishno were very accommodating and polite people 👌we are staying at travelodge Maidstone for business purposes and we feel so comfortable and happy as its not far from our work site.

The restaurant food was excellent and seating was comfortable.

My bed was comfortable, the food was nice, the prices were reasonable and the service was great.

Booked to stay here after attending a festival  ,very welcoming,  very clean and tidy , the room was clean ,smart and comfy ,would highly recommend,  the staff were very friendly and helpful , nothing was to much trouble ,

So welcoming and friendly, thanks for making work trips feel comfortable.

The bed was comfier than I had hoped for.

Room was nice, very comfy bed, very clean and free car park.

The online booking was easy to do,  the check-in and check-out were easy and fast, the room was comfortable and the breakfast was good and offered a nice variety of choices.

We were placed in a room on the 5th floor which was comfortable

very comfortable stay good view of the river medway looks good at night Really clean room and a great breakfast

The room was very clean and the bed was so comfy.

That or because we would let with the key of the night to that room when people will wake in the supper at 6 a.m. we would have gone up to the other room with the fresh blanket

So overall beds are very comfy, nice selection of pillows, rooms are spotless

Once arriving after the night out there were 2 men on the door i believe their names were jared and sam.

but the most distubing issue was the presence of security staff on the door at night.

On the last night at 2am had some thug kicking and punching my door as well as shouting.

however adjoining our room was a door leading to a corridor full of other rooms.

The hotel is so loud not because of the traffic, you can hear everything and everyone walking around running around doors slamming.

Superb sound-proofing so couldn't hear the busy traffic below or anyone next door.

but they have an understanding with Asda next door where you can park and make sure you enter your registration at the hotel desk and then you will not receive a ticket!!!!

The only low point: the car park is really small and so we had to park on the Asda living car park next door.

however if we couldn't have done they have an arrangement with the Asda car park literally next door so you can park there for free (you just have to put your reg.

but you can park in the retail park which is next door (with Asda and Hobbycraft).

but there is additional parking at the Adsa next door.

Do not worry as they use Asda next door as a overflow just a few yds away.

)seem to be larger according to the fire evacuation plan on the back of the doors
As any homeowner knows - open windows near a busy road = DUST.

button and if you did not get it right, it would not switch properly off and you would hear it dripping all night if you kept the bathroom door open – which we did as there was no separate heating in the bathroom, not even a heated towel rail so any heat had to come in from the bedroom.

This would have been a five star review, if only there had been someone on reception when we left and that there hadn't been three staff members standing by the entrance doors smoking.

Then just to top it all had someone banging on our door at about 4 am frightening the life out of me they banged again

Parking can be found in the shopping centre next door and is free.

The doors squeeking added to this all ordeal left me with a bad taste of travelodge.

but you can park on Asda next door for free if you put you reg into a machine on reception.

Although we couldn't park outside the building there was an overflow car park near by.

We arrived late evening, so no spaces in car park, so had to park in overflow in Asda a few minutes up the road.

Car park very small so get there early (first come, first served).

We had just walked as unable to park our car at the car park and we were dressed to go out.

but in a Public Asda car park, so not the most secure.

however if that is full you can park in the neighbouring car park (very very near) and then enter your car registration number with reception at the hotel and it doesn't cost you anything.

though as our room over the car park was sometimes noisy and unfortunately we passively smoked the cigarettes smoked downstairs!

Car park was a pain to get a space and the shower in the room could have done with some TLC

car park an issue sometime.not many spaces

Parking is limited and I had to park car in nearby Asda car park overnight.

Car parking was easy, the hotel has a very small car park itself

The traffic was that heavy that when we were in sight of the hotel, my wife and daughter exited the car and walked over to book us in, this was all completed by the time I had navigated the roundabout of bridges in central Maidstone and pulled up in the hotel car park.

however you can park in the Asda car park nearby just enter you reg on the touchscreen at reception.

Saturday night in summer is the worst possible time to stay as many tuned cars stop in an adjacent Wickes car park to parade their shiny exteriors and sound their extremely noisy engines.

A few weeks later I got a letter from parking eye with a £100 charge for parking in this car park.

Food is great to two course meal for £12:75 bargain

There was also a hot drinks machine in the café that we used which was great.

The food choices were good and service quick, especially breakfast which was served promptly, which help us out with our early starts.

The food was tasty and the night shift staff were very helpful, especially Sam and Jarod.

Can recommend Thai Orchid and Artamis Greek Restaurant

Everything was clean and a very good service and great food all top notch, you couldn't ask for better, stunning view out of my room over the River Midway and great for going a good walk either up or down stream, a great place to stay if going to the Headcorn Battle of Britain aero Legends airshow and a good boat trip close by, just a short walk and great Wildlife around too.

Our room was nice and clean and the food was great.

The staff were lovely and helpful and die to late time of arrival we ate in the bar and the food was really nice.

The food is excellent and my room was extremely clean.

Short walk to nice bars and restaurants .

Great prices in the restaurant and delicious food.

They should tell you about the catering when confirming the booking as the food is good and reasonably priced.

Really nice staff and overall good experience and food and service quality was amazingly.

We really enjoyed our stay in travelodge Maidstone staff are really helpful and very professional Bar is great and food also is really good we always take a advantage when it’s comes to happy hours to buy drinks we thank Sam and Dawn they’re very helpful.

Rooms where clean and quiet, the in-house menu was perfect and the breakfast buffet was top notch.

Great stay helpful staff we stayed so many times in this hotel and we are always happy to be there we also like the food and the service staff are very professional and very informative specially Sam, Dawn, Kai and Cam we definitely will be staying again.

We stayed at Maidstone Travelodge just for one night 
Had dinner which was very good as was breakfast ( not all Travelodges have on site catering which was very welcome)
Room & linen were  clean and fresh 
Only issues were room was too hot & couldn’t work out the heating system to cool us down so had to have window open all night which meant a lot of extraneous noise crept in as we were in the town centre

Stuff was amazing especially dawn working behind the bar rooms was lovely and clean happy hour from 5 to 7.

The bed linen was fresh and fragrant and the room was a perfect temperature.

Checked in late last night, Night staff ( Sam ) are amazing and very helpful and informative booked me in in a good quiet room, I had no booking and I was a walk in guest Sam helped me to book the room online due to some issues with the booking system i literally had nowhere to go

She brought a fan to my room and clean bedding as soon as I asked.

Clean room and well equipped room (no hairdryer though) A great breakfast to start the day and well worth booking. Brilliant.

Despite disability we had a 1st floor access room to which you could not use the lift in a fire.

but my room was lovely and the shower was fantastic.

Sam the night shift guy was amazing 🤩 
Hotel was warm in the rooms

Very clean room also offers were brilliant all positives around from them all, will definitely coming back again

Our room was lovely and clean too, I think it’s the cleanest and well kept Travelodge I’ve ever been in.

Staff was very friendly and helpful when finding my room.

The room was clean and had everything required for a short overnight trip.

The room was clean to a very high standard

Nice clean rooms and in a great location in Maidstone.

I had a really great experience staying at the travelodge, they were welcoming, accommodating, the room was clean and I was very happy with my stay overall.

Lovely clean room, moved us to a quieter floor as there was a school trip upstairs.. Cameron the desk chap was very attentive to all our needs.

Also my room was clean and tidy and whenever I needed anything changed it was done quick and on time perfect

Had a lovely stay at the travelodge,, lovely clean room and bathroom.

Rooms very clean and staff extremely friendly.

Didn’t sleep well and had to keep windows closed even tho it was very warm because of the noise, we were then woke at six am by bin men emptying glass recycling, so not much sleep, I had a long drive that day, which wasn’t helpful

but  staff member decline and say we can’t do anything about it so I end up saying in smelly room was to hot couldn’t sleep all night next morning 
Been told by Staff  manager we can’t help with any kind of refund or E voucher 
All I need to do contact customer service by myself  so after terrible night sleep and no help by unprofessional staff have to leave exhausted!

As soon as we entered the hotel to get some sleep we were questioned, we had to provide our names and what room we were staying in.

I offered to pay for another room to sleep a single person to which they said no straight away, the language used was absolutely horrendous and I will never use travelodge again after this experience!!

There was no stopper on the store for every time it opened and closed the bank of it closing woke us up.

If you want to sleep then avoid booking here.

Even with the fan and window open it was still very hot so made it a hard night sleep.

We could not work out where the dog was supposed to sleep as lack of floor space, bearing in mind it is Christmas, so we have gifts for family which also need to go somewhere!

I had the best nights sleep I'd had in a long time, my alarm woke me up which is a rare occurence.

Meaning they had to sleep in the car, they did not offer them a room or any other options, security guy was rude and no sympathy for the situation.

The bed quality was horrible, we could not sleep all night!

I had had a busy day and needed to be able to relax and sleep and that is what I got.

My partner and I had a very bad nights sleep on account of the noisy traffic and people on the street.

I could not get back to sleep after this.

Only beware of staying there on a Friday evening, when youth is boozing and might also stay at this travelodge, killing your sleep.

My questions was why they had not done anything about it, for the sake of the customers who desire to sleep and nothing else.

They congregate at the front and talk loudly, disturbing your sleep.

but because I need to find a bed as close to my own one at home to sleep well and those in Travelodges are as close as I've found.

All in all the worst night's sleep in a hotel I can remember

Travelodge Maidstone Central

park

sleep

door

room

comfortable

restaurant

but very disappointed with the condition of the hotel.

I realise there is not much the hotel can do about the first three bad points without extensive renovations

The hotel itself is in urgent need of updating

There were strands coming away from the 1980’s carpet , the window was obviously leaking as the window sill is in very poor condition.

The hotel is a bit tired and needs updating.

However, I feel this place is just in need of an entire refurbishment.

Very old fashioned  and in need of updating to be like Premier Inns.

I do think the spa area needs attention and updating especially as it’s advertised as a spa hotel,  perhaps a jacuzzi added as due to these issues we spent most of the morning sitting in the garden area.

however room very disappointing - basic and outdated, very fusty smell even with window wide open.

but what can I say, so so outdated the arm chair needed chucking in the bin!

They look old and in need of a good renovation.

Don’t be fooled by the grand name or the 4 star rating - this is a hugely disappointing soulless hotel in desperate need of refurbishment and a big dose of service training for the staff.

The only downside would be the standard double rooms need updating, we were told the superior room we had been upgraded to is a room which had been updated,

The Therapy areas could do with some updating & do not project the same image as the rest of the spa area.

The hotel was going through some renovation

So 3 for the room and hotel generally and 5 for breakfast averages out at a 4 overall. we may well come back after the refurbishment and see how it has (hopefully!)

I would like to thank all the staff at The Bridgewood Manor for a wonderful wedding celebration.The staff were friendly, helpful and very efficient.The food was delicious,the wedding room was excellent and the hotel room great.A big thank you to the DJ Dave provided by the hotel,who was a great entertainer and kept the party lively

However, the restaurant didn’t live up to expectations.

They have a 2 course and 3 course food deals which again were good value.

The food was extremely good and my allergies were catered for.

However the food really was amazing once we got it.

Restaurant service was very very slow for evening meal, breakfasts were great as it was self service.

The food, when it arrived was acceptable.

The dinner menu is quite limited and it isn’t clear that you can order from the bar menu as well in the a la carte restaurant.

I’d booked the honeymoon suite, spa treatment & dinner package.

but a little dated,the hotel is fine with a nice spa and the food very nice.

The breakfast buffet outstanding, The pe ordered dinner menu choice and quality 5 star.

We had a choice from a set menu or a la carte, the latter was very limited.

but other than that the wet room was clean.

It was lovely, the room was very clean (a little outdated).

Our room was spotless the walk in shower as new.

Bed was comfortable , room was clean , staff were friendly and helpful.

The Hotel room was very neat and tidy, the staff were very accommodating to us as we were running late!

The room was very clean and well presented.

but a lovely friendly lady called Georgia helped us to check in at 3 and 240 was a nice and clean room.

A lovely clean tidy room, very comfortable bed and tea coffee kettle all provided - the room was very well equipped with iron, ironing board, fan, hairdryer.

The room was clean and tidy, with in room area and Coffee

Our room again was clean and comfortable.

The hotel is clean and the rooms are nice if a little dated.

The spa area & treatment rooms were clean.

I went as part of a coach trip, reception staff very friendly and helpful, room a good size.

Stayed recently and loved it, had a nice massage and a relaxing trip with my husband, the receptionist Georgia was very helpful on check in and even brought me up a hair dryer when ours broke, she was a god send and went out of her way to make our stay perfect so thank you Georgia, very appreciated!

however was well presented and tasty

For a business trip or stop over the price makes it 3/5 if you came here looking for a nice spa stay it would likely be a disappointment.

FAO The Manager Steven Brazil,
Bridgewood Manor Hotel & Spa
 
Dear Sir,
 
Trip advisor review:
An absolutely perfect Spa Break !

I stayed at the Bridgewood Manor Hotel for 3 weeks during a recent business trip.

Thank you Bridgewood manor for making me feel a valued customer every trip!! !

Would welcome another trip with this hotel as a base.

I will be putting photos on trip advisor .

Thank you to all the friendley staff who made my trip very welcoming.

Just home from a lovely trip to Kent, where we spent four nights at Bridgewood Manor.

The hotel generally is very clean, the staff friendly and the facilities ok. None of my negative points mentioned spoilt the trip in any way,

Stayed for a night while on business trip and found this a very nice hotel.

We were on a coach trip from Suffolk with Eastons Coaches for a  weekend in Kent, going to Canterbury, Leeds Castle for the fireworks and then back via London.

After booking I looked in Trip Advisor and saw some very negative reviews so it was with some trepidation we booked in.

Visited two nights on coach trip to visit gardens in area.

Location was ideal for visiting Kent Castles

OverallI don’t recommend anyone visit this hotel, and would suggest that the star rating is downgraded as a matter of urgency.

Booked a room on a visit to catch up with friends.

Visited here on Father’s Day and wished I hadn’t bothered.

Booked this hotel for a weekend so that my husband and I could visit nearby Rochester and Chatham Historical Dockyard.

So we booked the hotel and rooms for our 16 guests having visited the hotel and being impressed with the atmosphere and staff on the visits.

Stayed at The Bridgewood Manor Hotel for 4 nights we were on a coach tour visiting the towns and attractions in Kent the hotel was an idea location for this purpose.

From my observation, I would say they were running more than one member of staff down, as service wasn’t as good as previous visits to the Bridgewood Manor.

Brought my daughter for her birthday for a spa day last week can not fault the place then today returned with my partner to show him around now he wants to become a member definitely got our custom now and huge thank you to Deborah Davey who made our visit perfect from start to finish

We have just left the Bridgewood Manor Hotel after 10 days visiting family.

Sparkling glass would have made today’s visit get full marks .

Stayed here because me and my partner wanted a spa break while visiting Rochester castle.

The confusion meant we waited over an hour for food.. breakfast was lovely, best meal of the visit!

We visited this hotel as part of a coach tour.

All in all such a disappointing visit on this occasion to the two previous visits to your Hotel.

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