The staffs were friendly, polite, and attentive.

Special thanks to friendly and helpful employees Mia, Vision, and Dania for making us feel at home, answering all of our questions, and going above and beyond to help us when we were needed it.

My special thanks to Front Office team, always accommodate our requests, especially Ms. Veronica who was very friendly, attentive and made our stay at your hotel like home that we never had such experience with other hotels before!

They really cares about yours stay and are so friendly, I highly recemond you to book exekutive floor and go to 14th floor and meet Allan, Candy, Brian and some more I can’t remember the name of right now.

Facility are great, location are great and all staff are helpful and really friendly.

The staff were very friendly and accommodating - I want to thank them for their wonderful hospitality!

Warm and friendly service throughout in a peaceful environment.

The hotel staff are really helpful and friendly.

(First one in Seoul) the professional and friendly staff were amazing.

Special thanks to Candy, Bella and Veronica for the friendly and approachable demeanour.

Her friendly service, prompt response & good smile of her face make me feel happy.

From check in to departure our stay was excellent, Miss Mai on reception was welcoming and friendly giving us a free room upgrade overlooking the river which was amazing.

The staff were extremely polite and friendly.

They were extremely friendly and fast with the check in process.

Thanks to Mia (aka My), Bella (aka Ha) for making me feel welcoming with their friendly demeanor and beautiful smile at all times.

I stopped in and the very friendly ladies were able to get me some cash from a credit card at the service counter.

Front Office team are very nice and friendly.

From check in the staff was very friendly 
Luna and Johhny made sure our stay was 100% satisfactory.

Special thanks to Ms Mia and Mr Johnny  for being so friendly and helpful to us during our stay.

It’s so amazing with friendly staffs, beautiful places, delicious food, clean room, good service and big thanks to Tanya in reception desk, my trip was perfect cause she is the one show me what i should try to eat, where i should go in your city at night.

I decided to stay here because of its location.

Located in the center, close to everthing in distict nr1.

Located in Q1 in a very central location.

The location is great -  if you can, get a room with a view of the river.

Lotte' service did give me a wonderful & happy experience beside its good location!

The hotel was located in a walkable like 10 minutes from the happening places and restaurants.

Location wise, absolutely perfect, walking distance to lots of attractions such as pho-di-bo Nguyễn Huệ, water bus at Bach Dang river….. and lots of food choices/ options.

We booked a river-facing room that located on the high floor facing right to Saigon River and the view was amazing during early morning.

The property is is also located very convenient to many Restuarant.

The location is the best as central of city.

Very nice experience at Lotte Saigon, central location, luxury marble lobby, thoroughly designed rooms, comfy bed and scenic city view.

The hotel is located in the heart of the city and it’s easy to get to shopping centers and walking streets.

Lottes' riverside location, combined with this exclusive venues life-size, bronze sculptures; cathedral-style, stained-glass ceiling; beautiful, marble features, and masterly reliefs of traditional Vietnam do much to inspire a sense of awe, wonder, and enlivened atmosphere.

The location is in center of CBD HCM, almost can walk anywhere for entertainment from this hotel as well.

The hotel is perfectly located in the heart of Saigon.

Location and service quality is very excellent!

Location is excellent, right by Bach Dang river, super close to waterway station, malls and must-visit places of HCMC.

Trustable security, comfortable room, convenient location.

The hotel is right in the CBD, easy to get access to many tourist attractions and restaurants.

I  had a dinner  tonight with a friend and we ordered a lot, fish and chips, seafood, meat,pizza and some more.

From check-in (served by Candy and Johnny) through concierge, room service, pool and gym attendants to checkout and organisation of a taxi, the staff here are obviously well trained and there seems to be a great culture within the organisation.

It is a short walk or cab ride to great restaurants and tourist spots.

Had breakfast, high-tea and also evening food and refreshments in the lounge and found the food a high standard with a good selection.

Everyone from desk staff to restaurant staff to housekeeping always had a smile and always said hello.

They crammed the breakfast buffet into what I assume was a Japanese restaurant at one point.

It’s also a short walk to restaurants, shops and the centre of the city.

but some areas are under renovate (pool, restaurants), influencing the experience.

The Japanese restaurant Yoshino is must add to your itinerary.

But if you want to stay in they have great food onsite so you never have to leave if you don’t want .

breakfast in dining including noodle was excellent and all staffs are kind and brilliant, specially Johnny/Saya/Luna on front were so impressive to me.

We had a wonderful weekend, enjoying great food like  the Seafood buffet and the happy hour meal.

Easy approach anywhere for shopping, restaurants, sightseeing and meet someone.

nothing positive except that food is OK despite labelled as 5-star - smelly hallways, very ordinary room setting room, scattered garbage right out side door and surrounding slums,

Furniture is old and not functional, carpets which are all over room coridor and in the rooms has smell and need to benreplaced and bathroom needs to be renovated because it is old.

Unimpressed with my small challenge, the lady forced me to change my room NOW (from a heavy stinky smoking room to a non smoking one) as it couldn't wait 30 mins.

They embarrassed me and my guest for nothing. DISGUSTING

Some days there was a musty smell in the room,

But tea has very strong of coffee smell (I guess similar to my experience in  Lotte Hanoi Hotel before,

Rugs had stains, bathtubs had nicks in the porcelain, furniture had visible scratches and drapery had an odor.

The only bad things is when you are outside, in the pool, its smell gas…solid.

The Sheraton Palazzo Club and the Monte Carlo Club were both enjoyable places for a little flutter on the slot machines, as long as you don't mind smoke!

My only complaint is when I went upstairs - I was on the 7th floor, when I got off the elevator I immediately noticed a musty, moldy odor, which was there throughout the stay.

Well the only thing I can say wasn't pleasant was that the bar area on the main level allows smoking--but that won't be an issue in the New Year (2016) since the no smoking policy goes into effect then!

Rooms were well-kept, despite it smelling a bit like cigarette smoke when we first got in.

Bed sheets, pillows, and blankets are so comfortable and do not have the old and musty smell.

but don't wear fancy clothes or shoes since you'll have to walk on a back the road and risk getting splashed by disgusting smelly puddle water or motorcyclists playing chicken with you.

but its policy on cigarette smoking is a definite minus.

It's only eligible to expats (residence card or work permit required) and Vietnamese nationals, and for us the Lotte is about 2 kilometres from our house so we weren't aiming to get away from the big smoke - if anything, we got closer to it!

The manager, MIA, checked us with and was extremely welcoming.

The manager, Veronica checked us with and was extremely welcoming.

Beautiful hotel with amazing service and very attentive staff.

Every staffs are really freindly and always smile
Veronica is the one who help my check in
She impressed, she was considerate of many things.

Big credit to the hotel's Housekeeping team.

Their welcoming gestures made me feel right at home.

We have early check in and good service
get some welcome drink and reserve massage shop
Thankyou very much
I will visit this hotel again trip
To Mia, Johnny, Christina and someone bellman
21 August 2022

Nothing is too much trouble, everyone has a smile, and from what i could tell, good working English skills.

Especially, Johnny, Mia, and Saya are the best staff I have ever met.

Well serviced for my boss' business trip in Aug with their highly hospitality at receptionist team especially Ms Candy, Ms Mia and Mr Tony.

Wonderful staff and the hotel will be outstanding once the renovations are completed.

Service was extremely quick and efficient.

Special thanks to the helpful and accommodating front desk team: Tanya, Bella and Huy - I felt very well taken care of and that made all the differences.

I could not be more complementary of all the staff.

Fully thanks to Ms. Tanya the receptionist.

LOTTE HOTEL SAIGON

smell

staff

restaurant

location

There is a construction going on  in that part of the city,

Our 7th floor room on the north/northwest side faced away from the main road and any construction, so that may have helped us avoid any of the noise that others have mentioned.

However it's pretty noisy at night because there seems to be some construction works and many cars driving by so lots of honking.

However, some glaring cons have made my experience less than positive:

-Construction in one of the rooms forced me to change rooms, twice.

However there is a major metro work going on so construction goes on till late night.

But near the hotel road construction is on going so little bit messy and noisy.

though construction works for the metro may make it a little dusty.

Probably it will be more impressive after all the construction work in the surrounding area.

There was some metro construction going on when we were there,

When I was visiting there was construction beside the hotel,

There was construction work going on in a nearby building at the time, which was rather loud.

There is a massive train construction going on outside the hotel, so you must be prepared to brave the mess, other than that, everything else is awesome.

Be aware that the Metro system is being built and there are some construction ongoing around the roads outside the hotel.

Unfortunately much of the centre is a construction site, and will be for some time due to new metro system being built, so another reason to consider a high floor.

The only downside it is next to the MRT construction

but there is currently road construction nearby.

But it was so sorry that there was under construction of subway in front of the hotel.

You can only walk one direction due to construction hoarding everywhere.

The reason I gave it a four star was because of the extensive construction right in front of the hotel.

Although there is mrt construction going on.

The girl in the executive lounge made us feel right at home and the manager behind the front desk made sure we had everything we needed.

We upgraded to include the executive lounge witch was heaven!

but we would like to mention Ms Rita who managed our reservation with a friendly and cheerful can-do attitude and Ms Chau and Ms Phuong who looked after us at the Executive Lounge.

I had access to executive lounge and it was really nice and cozy.

.. executive lounge view and comfort is amazing; definitely try the evening free cocktail and food . .

We have stayed 2 nights in Liberty Central and enjoyed Executive Lounge.

Having access to the executive lounge is great value for money.

Book a room with the Executive Lounge and Chau, the lady staff par excellence, will surely make your visit to the Lounge a delightful one!

We upgraded to the executive room which gave us access to the executive lounge.

We took the option of an upgrade which includes access to the executive lounge, providing private breakfast,  afternoon tea and happy hours for cocktails.

Access to the executive lounge was very much a high light.

We stayed in an executive room which had the benifit of allowing you to have your breakfast in the executive lounge and snacks ,coffee soft drinks in the afternoon, also in the evening food was available with free alcoholic drinks between 6-30pm and 8-30.

Upon arrival we were shown to the executive lounge for afternoon tea.

Use of the executive lounge on the same floor for having breakfast, free cocktails from 6-8PM, a buffet nightly, free laundry each day, Office facilities, tea, coffee(proper coffee), snacks and a great view.

There is an executive lounge on floor 16, great food the as well, less people present, nice and comfy chairs/couches too.

The price tag for this room also includes access to the Executive Lounge which comes with some exclusive benefits that makes you feel like a vip.

I opted for an Executive room and the service provided by the staff at the Executive Lounge was exceptional.

Many thanks to Nin and Hieu at the breakfast restaurant; and Kim Thoa and Hanh at the Executive Lounge.

Special mentions go to Mr Son (Concierge) and Miss Nhu (Greeter), as well as staff whom we met at the hotel's Executive Lounge, Miss Rita (Guest Relations Captain) and her colleague Miss Chloe.

The manager who run Skybar very down to Earth, friendly with an excellent customer service and will to the best of her ability to make sure you have a great night.

The staff are extremely friendly and helpful too and not to mention, a spa on the top floor that offers treatments at very reasonable prices.

Reception staff and Bellmen are very friendly and well trained.

Love the friendly attentive service and hotel ambience.

the hotel is located in a very good location, nice room and friendly service.

My stay at the hotel went so well and so smooth with good service and pleasant and friendly staff.

This hotel is world class it really is the staff and management at the front desks are so helpful and friendly they go out of there way to help you with anything you need the restaurant and roof top bar are excellent the rooms really nice more like an apartment to be fair with Wonderful En suit with very comfortable beds and great cleaners who do an exponential job every morning cannot recommend this hotel enough.

nice, friendly and very central hotel with a high standard.

We were served mainly by Hieu, who was lovely and friendly, gave us good info and enjoyable chit chat.

The staff are also super friendly and helpful.

The best hotel in Ho Chi Minh once again welcomed us with its wonderful atmosphere, friendly staff and fantastic accommodation and service.

Service was extremly friendly and supportive - thank you.

Staff is friendly and the rooms are very modern,

Staffs at the bar are very friendly, especially Ms. Huong
+ good location, nearby walking street
+ We stayed in room 1010 - double room where we can see the beautiful city view and fireworks too.

The rooftop bar was really good , a bit expensive maybe

Very good rooftop bar including pool, which I recommend all day and night.

We cant be happier 
I would highlight a few outstanding things
+ top-notch service
+ beautiful rooftop bars where we can see the fireworks.

Best of all was the rooftop bar and pool.

There’s a nice bar on the rooftop too, which is a good spot to watch the city below or sunsets at happy hour.

Morning breakfast is excellent and good music at the rooftop bar.

Used both rooftop bars and lobby bars, food and drinks are over-standard with reasonable price range.

Swimming pool and roof top bar is fabulous with beautiful view, we recommend to everyone.

The pool area and roof top bar are very nice with great views of the city and reasonably priced drinks.

Great bar on the rooftop with pool which had an awesome skyscraper view.

This hotel has a roof top bar which has stunning views of the city and also serves some of the best spirits and food as a part of their offering.

We enjoyed cocktails in Above, the roof top bar, the jugs of cocktail are great value and the view spectacular.

The rooftop bar is great and pool never too busy and very clean.

Rooftop bar is a respite after long days of business travel.

Amenities:  Rooftop bar with a view of the city and an infinity pool.

The hotel also has a rooftop bar and pool that boasts of excellent views of HCM.

The roof top bar and the pool area was another aspect of this hotel I thoroughly enjoyed.

The hotel has a main restaurant, some function rooms, a spa, a rooftop bar with swimming pool, a ground floor bar, and a cinema.

There is also a rooftop bar and pool that is great at night to enjoy the night life.

Bistro at entrance and  Roof top bar/pool is great

Great rooftop pool and bar with stunning views.

The roof top pool is a perfect place to come back to after tromping around the city.

Nice rooms, great breakfast and cool roof top pool.

The rooftop pool offers spectacular views over the river and city.

Very nice breakfast, good rooftop pool and bar.

And speak very good English, the rooms are excellent, and the roof top pool and bar are superb, very close to most city highlight's

The rooftop pool was such a nice way to relax during the day and we enjoyed the movie theatre at night.

Clean and spacious rooms with an amazing view, nice staff and a pool on the rooftop which we used a lot.

The rooftop pool is great to tan and for happy hour drinks and the location is central to everything.

Big room, good breakfast and amazing rooftop pool.

Great location and favourite hotel, always a pleasant stay with attentive staff and the added bonus of a lovely breakfast trendy rooms and beautiful roof top pool and bar with DJ!

Stunning rooftop pool and great dining options.

The rooftop pool is a highlight and offers fantastic views.

Rooftop pool and bar are very good attractions.

And each evening we would spend time on the rooftop using the pool.

The rooftop pool is a treat on a hot day and level 18 also includes a small

It has a good rooftop pool, spa service area, and bar.

Excellent rooftop pool and delicious breakfast.

Hotel was lovely and staff at the reception was very welcoming.

The staff was SO helpful and called a tour guide when I needed to confirm a tour.

Trung and the whole staff there made me most welcome.

The bar is very nice with good products and good staff.

The staff here are fabulous and cant recommend this hotel highly enough.

But the most pleasant moment was at the bar, were I had an amazing cocktail due to the great Supervisor Luu thi mong nhi.

And I have such a pleasure to know people who work here truly welcoming and nice

I was greeted with juice around nighttime on June 2nd, 2022.

You also used to be greeted with a welcome beverage.

Service staff were up to standard in terms of communications.

The service here is very professional, the delivery is very fast and the shipping is free.

I should mention Ms. Hien and Mr. Qúy at the front desk, as well as Robert Falls the manager, who all took excellent care of me during my stay.

Liberty Central Saigon Citypoint Hotel

construction

executive lounge

rooftop bar

rooftop pool

Checked in on the 22nd floor in the club lounge, very efficient.

No attempt at a decent room upgrade and dismal offers at the Club Lounge (3 hot dishes; one fried rice, one sticky chicken wings, and one pasta buffet with not properly heated) ending at 7:30pm.

Be it quick check-in or welcoming you to the Club Lounge everytime you visit, always glad to assist with your requirements.

It all started when we were directed to the Le Meridien Club Lounge and were entrusted by Vy.

The food at the restaurant was very good and the club lounge was something we look forward to as well.

It's always a pleasure to spend weekends here, no exceptional for this time: excellent room arrangement by FO Mr Andy and the team, wonderful service in club lounge by Ms Phuong and the team, mouthwatering breakfast at Latest Recipe as always, and well maintained gym and pool where you can enjoy magnificent river view!

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