The road going to the hotel city entrance is very dirty and a little bit dark in the evening
3.

but the lighting itself was a little bit on the dark side for me.

The only point I dont like in the room is that the curtain is not blind so the room was not dark in the morning, so I could not sleep a little more as I wished one day.

Cons:
A bit dark area around the hotel, going to the back exit to the street we saw some big rats on the street (not fault of the hotel).

The lobby bar is beautiful, if a little dark.

However, the road is a bit dark at night.

but you have to pass through some not so pleasant streets (as in smell, and a bit dark in the night).

As it was dark when we checked in it was difficult to say if the view was nice or not.

The junior suite looked like a Oriental palace with dark heavy wood everywhere in the room-one of the nicer rooms in which I have stayed.

The staffs were friendly, polite, and attentive.

Special thanks to friendly and helpful employees Mia, Vision, and Dania for making us feel at home, answering all of our questions, and going above and beyond to help us when we were needed it.

My special thanks to Front Office team, always accommodate our requests, especially Ms. Veronica who was very friendly, attentive and made our stay at your hotel like home that we never had such experience with other hotels before!

They really cares about yours stay and are so friendly, I highly recemond you to book exekutive floor and go to 14th floor and meet Allan, Candy, Brian and some more I can’t remember the name of right now.

Facility are great, location are great and all staff are helpful and really friendly.

The staff were very friendly and accommodating - I want to thank them for their wonderful hospitality!

Warm and friendly service throughout in a peaceful environment.

The hotel staff are really helpful and friendly.

(First one in Seoul) the professional and friendly staff were amazing.

Special thanks to Candy, Bella and Veronica for the friendly and approachable demeanour.

Her friendly service, prompt response & good smile of her face make me feel happy.

From check in to departure our stay was excellent, Miss Mai on reception was welcoming and friendly giving us a free room upgrade overlooking the river which was amazing.

The staff were extremely polite and friendly.

They were extremely friendly and fast with the check in process.

Thanks to Mia (aka My), Bella (aka Ha) for making me feel welcoming with their friendly demeanor and beautiful smile at all times.

I stopped in and the very friendly ladies were able to get me some cash from a credit card at the service counter.

Front Office team are very nice and friendly.

From check in the staff was very friendly 
Luna and Johhny made sure our stay was 100% satisfactory.

Special thanks to Ms Mia and Mr Johnny  for being so friendly and helpful to us during our stay.

It’s so amazing with friendly staffs, beautiful places, delicious food, clean room, good service and big thanks to Tanya in reception desk, my trip was perfect cause she is the one show me what i should try to eat, where i should go in your city at night.

I decided to stay here because of its location.

Located in the center, close to everthing in distict nr1.

Located in Q1 in a very central location.

The location is great -  if you can, get a room with a view of the river.

Lotte' service did give me a wonderful & happy experience beside its good location!

The hotel was located in a walkable like 10 minutes from the happening places and restaurants.

Location wise, absolutely perfect, walking distance to lots of attractions such as pho-di-bo Nguyễn Huệ, water bus at Bach Dang river….. and lots of food choices/ options.

We booked a river-facing room that located on the high floor facing right to Saigon River and the view was amazing during early morning.

The property is is also located very convenient to many Restuarant.

The location is the best as central of city.

Very nice experience at Lotte Saigon, central location, luxury marble lobby, thoroughly designed rooms, comfy bed and scenic city view.

The hotel is located in the heart of the city and it’s easy to get to shopping centers and walking streets.

Lottes' riverside location, combined with this exclusive venues life-size, bronze sculptures; cathedral-style, stained-glass ceiling; beautiful, marble features, and masterly reliefs of traditional Vietnam do much to inspire a sense of awe, wonder, and enlivened atmosphere.

The location is in center of CBD HCM, almost can walk anywhere for entertainment from this hotel as well.

The hotel is perfectly located in the heart of Saigon.

Location and service quality is very excellent!

Location is excellent, right by Bach Dang river, super close to waterway station, malls and must-visit places of HCMC.

Trustable security, comfortable room, convenient location.

Value for money is poor, the rates for a double bedroom were pretty high.

The concierges English was very poor and he wasn't able to help us with trips,

During this breakfast setup service was poor with both refreshments and food orders forgotten, staff had to be prompted for service by waving of employ glasses in the air.

but some have a poor understanding of English which was apparent when you ask a question that's not a standard reply.

but the basic ingredients were of a poor quality, I did not eat at the hotel at any other time.

but it was extremely poor in quality and taste.

but take a taxi at night as the lighting is very poor on the path once on the streets.

Too long and too poor service trying to do dim sum.

I usually do not like a hotel if it has poor design,

The hotel is right in the CBD, easy to get access to many tourist attractions and restaurants.

I  had a dinner  tonight with a friend and we ordered a lot, fish and chips, seafood, meat,pizza and some more.

From check-in (served by Candy and Johnny) through concierge, room service, pool and gym attendants to checkout and organisation of a taxi, the staff here are obviously well trained and there seems to be a great culture within the organisation.

It is a short walk or cab ride to great restaurants and tourist spots.

Had breakfast, high-tea and also evening food and refreshments in the lounge and found the food a high standard with a good selection.

Everyone from desk staff to restaurant staff to housekeeping always had a smile and always said hello.

They crammed the breakfast buffet into what I assume was a Japanese restaurant at one point.

It’s also a short walk to restaurants, shops and the centre of the city.

but some areas are under renovate (pool, restaurants), influencing the experience.

The Japanese restaurant Yoshino is must add to your itinerary.

But if you want to stay in they have great food onsite so you never have to leave if you don’t want .

breakfast in dining including noodle was excellent and all staffs are kind and brilliant, specially Johnny/Saya/Luna on front were so impressive to me.

We had a wonderful weekend, enjoying great food like  the Seafood buffet and the happy hour meal.

Easy approach anywhere for shopping, restaurants, sightseeing and meet someone.

Furniture is old and not functional, carpets which are all over room coridor and in the rooms has smell and need to benreplaced and bathroom needs to be renovated because it is old.

Unimpressed with my small challenge, the lady forced me to change my room NOW (from a heavy stinky smoking room to a non smoking one) as it couldn't wait 30 mins.

Some days there was a musty smell in the room,

We also got put in a smokers room, half way through they tried to stop the free breakfast.

Upon arrival we were given a smoking room when we had specifically requested a non-smoking room.

but big enough - smelled a tiny bit like a former smoker room and could have needed some new bathroom fittings (just considering that you pay more than 200 USD/night and 110000VND for a small cup of coffee..).

We finally agreed to a smoking room that they would treat,

but we never get asked if we want a non smoking room it is simply assumed.

The hallway reeked of cigarette smoke (but no smell at all in our room, thankfully).

but extremely uncomfortable beds and rooms that reek of years of smoking.

Free fruit was available daily on our floor just outside the elevators, mainly consisting of apples
The only minor criticism was despite booking a non smoking room ( which we received ) that other guests on the same floor we obviously smokers and the airconditioning in our room sucked in some of that smoke.

The corridor to the room smells a bit musty/dusty,

However, they ackowledged our request for a high floor and non smoking room.

The manager, MIA, checked us with and was extremely welcoming.

The manager, Veronica checked us with and was extremely welcoming.

Beautiful hotel with amazing service and very attentive staff.

Every staffs are really freindly and always smile
Veronica is the one who help my check in
She impressed, she was considerate of many things.

Big credit to the hotel's Housekeeping team.

Their welcoming gestures made me feel right at home.

We have early check in and good service
get some welcome drink and reserve massage shop
Thankyou very much
I will visit this hotel again trip
To Mia, Johnny, Christina and someone bellman
21 August 2022

Nothing is too much trouble, everyone has a smile, and from what i could tell, good working English skills.

Especially, Johnny, Mia, and Saya are the best staff I have ever met.

Well serviced for my boss' business trip in Aug with their highly hospitality at receptionist team especially Ms Candy, Ms Mia and Mr Tony.

Wonderful staff and the hotel will be outstanding once the renovations are completed.

Service was extremely quick and efficient.

Special thanks to the helpful and accommodating front desk team: Tanya, Bella and Huy - I felt very well taken care of and that made all the differences.

I could not be more complementary of all the staff.

Fully thanks to Ms. Tanya the receptionist.

LOTTE HOTEL SAIGON

dark

poor

room smell

staff

restaurant

location

but max 20 minutes walk to ALL of Siagons tourist attractions.

Nice hotel , not far from the main attractions.

Don't miss the main attraction while you're there, legendary customer service manager, Jacky.

but about a 20-30 minute walk from almost all attractions.

The hotel is very conveniently located in a safe street in Ward 1 and close to many attractions.

Meet jacky Huynh , he is super nice service at the restaurant and the breakfast are good, variable foods at you choices, good fruits such papaya, pineapple, close by attraction, room is clean, bar at the rooftop

Location of hotel was great, within walking distance to most attractions.

Hotel is not to far from all the great attractions and is very clean.

We highly recommend this hotel because of its proximity to all attractions too.

About 20 minutes walk to the independence palace, war remnants museum and other attractions.

awesome service, and good location which near to alot of attractions.

but clean
Reasonably close to attractions 
Bars and restaurants.

The next morning at breakfast he introduced himself and gave some great advice on local attractions and staying away from people trying to rip me off.

Jacky and all staff were very helpful and provided excellent advice on the best attractions and markets around the city.

Sunland is close to all major attractions in District 1

Great location in district 1 near main attraction and night life.

Looking over the river and within walking distance to the attractions.

We particularly liked Nhan Ho- she went above and beyond to ensure we had a fantastic stay and took so much time out of her evening to tell us about the local attractions and Vietnam history- she even offered to take us around the city for free!

The hotel is also very close to many of the tourist attractions such as the war remnants museum, a few markets, and many other awesome spots.

Really short walk/ride to the backpackers district and not far to all the major attractions.

Minor improvements would be to fix the treadmill in the gym and provide shade around the pool.

but reception had someone up quickly to fix it.

So even if I had some kind of complaint, I have no doubts he would have fixed it.

Anyway the hotel was in a good location and was clean the staff were very friendly.

Friendly staff and great views at sky bar.

The staff is very friendly and service minded.

staff
Loved the location, free breakfast, the staff was nice and friendly, breakfast was good and the super friendly manager was always inviting.

Lucy at the tourguide desk was a star at sorting out travel problems and the staff were all enthusiastic and friendly.

Had an amazing time, great room and very friendly staff.

Very nice hotel with friendly staffs and stunning view from the restaurant and the rooftop bar.

Although the staff was friendly and the facilities adequate, I just felt that all was not as good as it could be.

but service by Mr Jackie himself who was absolutely helpful and friendly.

Loved the location, free breakfast, nice staff, the doorman name Anthony was so helpful, the staff was nice and friendly, breakfast was good and the super friendly manager was always inviting.

The staff they always try their best to be helpful, friendly and assist your needs during your stay.

The staff always try their hardest to be helpful and a friendly.

The staff are very friendly and accommodating.

The room was great,pool amazing, and the staff are very friendly (especially my main man Jacky).

Great hotel , very friendly and helpful staff.

The hotel facilities have been improved a lot better and the services are excellent,  Mr  JACKY HUYNH  in particular is a great service Manager,  his personality , professional and friendly manner is  amazing !

The staff is very friendly and it’s in a lovely part of ho chi mihn.

Friendly staffs especially Mr Jacky managed at the buffet .

but no glasses were provided for drinking water, tea sachets were there but there were no sugar or milk powder sachets.

Why did I rate this poor
Bathroom has a glass wall with a painting on it.

I recall on my last day of visit someone dropped a glass and without hesitation he went to sweep it up in a matter of seconds.

The bathroom is made of glass (not possible to look through most of it), so dont be shy ;) 
The hotel has pool, sun chairs, gym (only one treadmill), skybar and a nice breakfast.

Our staff of experienced, professional working style, enthusiastic guide you to the sights of the city.

Rooftop bar gives breathtaking sights of the city.

Great centralised location, easy to walk to the sights in the city.

Walking distance to most sights or a cheap grab/taxi (providing you use the right one) from everywhere.

Within walking distance to a lot of sights, restaurants and shopping.

The location of the hotel is fantastic, it is in walking distance to all the sights in District 1.

He is a friend to everyone, and will help any traveller with suggestions on where to go for sights or shopping or a phone chip if you need.

The location is great and within walking distance of most main tourist sights.

The location is perfect with all the main sights in easy walking distance.

The staff always helpful and a big thank you to Jacky Huynh the Customer Service Manager for his tips when seeing the sights.

My room was on the 7th floor, and through the big window, I could enjoy the whole sight of the city.

With beautiful sight of Bitexco Financial Tower and the river, it becomes really amazing.

The room was nice and the staff courteous and professional.

It felt very safe and the staff were so helpful with anything.

The atmosphere is so fun, the breakfast had a great selection, vegan options available, and the staff was great.

Good and beautiful swimming pool, professional working style, staff are very nice, open - hearted.

We are very sad that we gonna stay just one night because hotel and a staff are AMAZING.

The breafast is great, with a nice view and really helpful staff.

Great hotel,nice rooms ,very clean,swimming pool great,staff in this hotel are all way helpful been here a few time
Jacky is all way happy and helpful,
All wakes us up in the morning,he is so grateful to have us in the hotel and in his country,thanks we lkve you

The whole experience exceeded expectations and the attentive performance of all staff impressed me greatly.

If there are any problems the front desk is ONE flight below, and I found the service fast and efficient when I had a couple of minor issues.

Ben Thanh markets were a 15 min walk and the Russian markets a stones throw away.

Just 2 minutes walk you can reach the Russian market .

Great location on the river, just a short walk from great food and shopping.

10mins to walking street and 20 to the market.

The location was great in District 1, some amazing restaurants 5-10 min walk away.

It is in a perfect spot, 5-10 minute walk from the pumping centre which takes you through areas with wonderful street food and stores that are local.

most sights/attractions  were only a nice walk away.

Close to the walking road, Ben thanh market.

Absolutely incredible view :) Russian market is a 2min walk away.

Central and you can walk most places if not we just organised a Grab Taxi.

An easy walk into the center and a very fun grab bike ride too.

Stayed in a capsule, lot of room, clean and quiet at night.location with short walk, thank you sunland

swimming pool very nice and clean,we really enjoy it after the long day walking in the city,thank you all the staff at sunland hotel
정말 고맙다 ^^

The location is like 20 minutes of walk from all the main tourist points.

Great location too, lots of great places to eat and drink within a 15 minute walk.

He walked us to the police to help file a report to them and interpreted everything for us and made sure that the report had everything it needed so the police wouldn’t stall our report for insurance purposes (this can be a very difficult and stressful situation in HCMC and can cost a lot of money just for the report if you don’t give the correct information ).

Sunland Hotel

glass

walk

attraction

sight

Fruit gives you energy for another day in the city.

For each of the earlier times, I stayed in high-end chain hotels and never been able to feel the real life of the city.

These are the images I took with me as to my first trip to Ho Chi Minh City, thanks to the wonderful staff of the Cinnamon Hotel.

On the top floor there's an amazing view of the city that comes with your foot massage.

This hotel is in a great location to explore the City and I would certainly recommend it.

There was also a 30 minute foot massage included, which was a nice treat after walking the city for a couple of days.

Small boutique hotel in centre of Ho Chi Minh City- good location to all attractions.

We booked Saigon Adventures scooter ride for both the city tour and night food tour.

If you stay here, I believe you will greatly enjoy your experience of this mad, crazy city.

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