From the cleaners to the reception to the bar staff and restaurant - everyone is so happy, smiley, friendly and helpful.

The hotel is absolutely beautiful and the staff are so friendly, especially Maria on the beach bar, after 2 days she remembered my order and drinks were poured when she saw me; always serving them with a little dance.

The food was amazing, big choice for everyone, staff were all lovely and friendly and went above and beyond to help in anyway they could.

The hotel is very clean and staff are very friendly.

Wonderful holiday the hotel is beautiful and the team around the hotel are so accommodating and friendly.

The bars and staff are fabulous and very friendly.

Just got back stunning place  food beautiful staff so friendly  nothing bad to say  very clean 
Read reviews about power station if you don’t go right to the end of the beech you don’t know it’s there 
Bus stop outside hotel go centre plenty of sunbeds  and loads of places to sit go to the Greek night was lovely I had a massage was lovely not cheap

Loved how friendly staff were with the stray dogs who lived amongst the hotel surroundings.

All the staff we met were warm, friendly & spoke excellent English.

POSITIVES
- wonderfully friendly and helpful staff and local people who could not do enough for you 
- clean surroundings 
- lots of bar/snack areas for variety
- the most delicious food in the buffet restaurant, catering for all tastes 
- really comfortable bed and pillows
- well equipped room with daily housekeeping.

The staff are wonderful, friendly and so helpful.

However, the cleaners were there daily and were very friendly.

Great Hotel , I'm not sure why people write negative comments , lovely and clean , hardworking, friendly staff .

The staff are so friendly and the food is 10/10 (we ate there twice).

The hotel is amazing the food was amazing and the staff well they can’t do enough for you all kind polite I must also say the beach bar is run by a lady called Maria she is absolutely amazing, she is extremely happy in her job very happy kind friendly and extremely helpful I can not praise this lady enough, hotel management are also fabulous as we had a incident we’re one of our guests became unwell Maria radio through and the management team were there within two minutes what a rapid response.

Quick transfer from the airport, quick and friendly check-in too, we also had 3 filled lunch boxes in our room fridge on arrival which was great as we got there around 9pm.

however ,The food in the restraunt is poor, i can honestly say ive been to lot of AL and travelled a fair bit, this is by far the worst food ive had, we had raw chicken which we informed the staff, they were horrified and apilodlgetic,we let the Tui rep know incase anyone became ill. My partner and i got diffrent chicken so it wasnt isolated.

Highly recommended to all, adult entertainment is a little poor

It was quite poor overall and again very little interaction with people round the pool area.

Sort of economic peapole coming to this place make stay really poor.

The all inclusive is poor, especially with the drinks unless you want to pay “more” money to get a better drink which goes against an all inclusive package.

Entertainment is poor, costumes, dancing , kids disco all lack effort and input from TUI.

although saying that I thought the entertainment was poor so we didn't miss out.

Other than swapping rooms  the staff offer no solution which leaves the next poor family to be constantly disturbed.

has very poor people skills and really needs to think about the manner in which she speaks to people.

I want to start this review by saying I have never left a poor review of anywhere as it takes a lot for me to hate somewhere that much .

Ignore any poor reviews especially regarding the power station this has no effect on the hotel at all.. it tells you about it when you book it therefore shouldn’t be surprise when you arrive.

Check in was poor and didn’t have a cot available on arrival, no drinks available.

Drinks 

The drinks at this hotel are poor.

Our air-conditioning was very poor, I'm not sure if this was just our room or was the same throughout all rooms

but the carpets in the corridor could do with an update, they were splattered in bleach stains.

My wife hit her chin on my sons head causing a nasty cut that required 5 stitches.

Only down side is that the slush wasn't included (€3 )

The power plant, I don't get peoples complaints with it, you have to go out of your way to look at it, even in the sea it doesn't really catch your eye and even if it does its not even that bad, didn't smell it either.

We could not smell the power station so really did not cause any issues.

Ignore the comments re: power station, it’s not that close and didn’t smell or bother us.

but we were not aware of how big it was and how much you could smell the smoke most evenings.

but I honestly can’t see why it’s a problem, we never looked at it a thought anything about it we never smelt anything from it and it’s really not that much of an eye sore.

right next to the active power station that was  smoking all day leaving horrible smell in the air.

Btw there is a small power station next door - the pictures look far worse than it is - you can barely see it unless you’re in the top bar and can smell it or anything.

Bath and balcony really bad smell from drain.

Really disappointed when we arrived as I live on a main road I was not happy as my room faced the main road and the power station , con-try to other reviews I could smell the power station and sitting around the pool you could see black smoke coming out followed by yellow smoke .I asked to change my room

but did not impact on our holiday as not smelly or noisy as others have suggested.

Negatives
- The power station is ugly, occasionally smelly and almost guaranteed to be expelling something into the sea at the hotel's beach.

I think I noticed it twice in the 10 days we was there and smelt it once when the wind blew a certain way, the smell didn’t stay….

The carpets in the corridors are filthy and the rooms need some TLC.

The only other negative was that smoking was permitted throughout the outdoor spaces around the pool and the cafe which was frustrating with children.

We were greeted every day at meal-times by the lovely Sofia.

Absolutely brilliant staff team, Maria the events manager was superb for my nieces wedding, Maria pool bar excellent, nikos and Stefanos all brilliant as we're all the staff.

The best thing about this hotel is most definitely the staff.

We them sat down to get a drink went to the bar to be greated by the wonderful Stefanos who explained the drink menu etc made us a fabulous cocktail after that we went to bed as we where shattered.

The biggest treasure of this hotel is staff, very firendly, openhearted, tolerant, hard-working people with always sincere smile on their faces.

Entertainment was ok slightly caravan park type except for the lady singing on legends night who was really good.

My husband also lost his wedding ring in the swimming pool and felt that reception didn’t really want to help him and didn’t seem to understand the importance to him.

but that looked well looked after too
- The entertainment team did a fab job with the kids disco, everyone loved it
- The archway with the flowers is beautiful
- Really close to the airport - don't bother with the Tui transfer just grab a taxi, you'll be there in 15 mins!

All bars are great, drinks in ample supply and bar staff helpful and efficient.

but the response was so abrupt it was unnecessary.

My 2 children went down the water slide and then the lady supervising the ride told my wife it was safe to go.

10/10 Holiday
Food and hotel were great- can’t complain 
Staff are the best about, big shoutout to Stefanos and all the bar staff 
Shoutout to Nikolas as well for the great reception on every occasion

Entertainment team tried very hard on a low budget and always had smiles on their faces, they are a credit to the hotel.

It's a beautiful place and the staff are fantastic.

but were blown away by the friendliness of the staff.

Maria the rep is lovely and incredibly enthusiastic about crete!

Atlantica Akti Zeus Hotel

poor

smell

Free parking

Free High Speed Internet (WiFi)

Pool

Staff work very hard and are mostly very pleasant and friendly.

I must add though, the staff in charge of showing customers to their rooms and carrying the luggage were very friendly and helpful.

The grounds are definitely aesthetically pleasing and most of the staff were friendly enough.

The hotel was absolutely 10/10,clean,very high standard.staff were very friendly, attentive, always had a smile.on site there was 5 restaurants,and can honestly say food was 10/10 from breakfast,lunch dinner and snacks in-between I never had a bad meal all food was fresh and well cooked a huge choice for all tastes.

The fitness instructors were all so friendly and helpful, they made everyone comfortable and we would recommend the classes.

Staff is super friendly, accommodating, and helpful.

638, spotless and maintained on a daily basis by a very friendly cleaner.

All staff are friendly with our chamber maid (rm620) being brilliant whilst Maryanna on front of house was extremely helpful and Harry the lifeguard ensured safety and fresh towels around the pool.

Everyone was very friendly, staff is great, from reception to housekeeper.

Everyone was super friendly and nothing was too much trouble.

And people here is so friendly, always greets you with smile and Greek kalimera.

It was out of touch with how the rest of the staff had behaved; very matter of fact and not too warm or friendly.

We took our four month old and the staff were very friendly.

but not last, is lovely and friendly staff!

A friendly waiter and a caring team await you in the steakhouse.

This is a top quality resort with friendly and helpful staff.

Very fast and cheerful check in with tasty welcome drink, always helpful and friendly staff, room with marvelous see view.

Food/Drinks: This is the main area the hotel lacks in - the main restaurant is really quite poor, the selection is very small and wasn’t great.

The beach bar staff are way friendlier and actually smile 
*The pool is so deep with only a small shallow area so unless you want to tread water all day you’ll find most people sit on the side 
*buffet dinner/breakfast — poor quality, options limited, same daily!

but we couldn't have stayed longer than a week because of the poor quality of the food.

The hotel rooms are actually beautiful we had a swim up room with a secret bar (it was that secret we saw the waitress once in 48hours ) so we had to venture off to the main pool where most of the sunbeds were taken and the service was poor so you were stood waiting at the pool bar .

The service at the main bar in the evening was particularly poor unless you were seated around 8pm.

The a la carte Greek -  I have never seen such poor class meals.

For the money paid I would never come back here because the shockingly poor drink service, whether its alcohol, water, soft drinks.

The room we had there at Mitsis Royal Mare Thalasso was very poor to be honest.

although there were a few poor meals - for instance in the ‘a la carte’ restaurant where slabs of pork loin, greasy pitta breads and cold aubergine were unpalatable.

Long queues, unclean areas, sluggish service, poor food quality, and a lapse in customer focus diminish the overall prestige of Mitsis Rinela Beach Resort & Spa in Crete.

Buffet style breakfast which provides poor quality food sadly.

Totally disgusted by this hotel and here is why:

- food is very poor
- some of the hotel has a good spec,

This again is pretty poor for a five-star hotel, I don’t think ive even been to a four star hotel before that doesn’t have a gym….

First evening meal in main restaurant - poor choice, warm white wine.

Not 5 star in my opinion

- Service in the Asian restaurant and night time bar was poor.

Wait until 8.30pm the evening before check out to find out if I had got my request approved for the following morning - poor management.

I ended up going through the effort of getting a plate from the waffle stand and taking it to the buffet one day, as i wanted to take some dessert away and eat it at the beach.. (which I think is a reasonable thing to want to do on holiday)..I hid this on the way out as I knew I would be stopped.. my mum was stopped one day for taking one croissant out with her in her hands.. very very poor there.

We met with Chef and he was really helpful.

Thank you to the team for being so welcoming.

The staff consistently went above and beyond to make our stay memorable, always with a smile and a genuine desire to ensure our satisfaction.

We took the honeymoon pack with my wife in Rinela hotel, I can’t describe how amazing everything is in the hotel, we mostly were amazed by the kindness of the staff in the hotel, everyone was kind and helpful.

Olga at the front desk was exceptional and made our stay memorable.

I was ill with a viral infection right up to arrival at mitsis rinela, so was looking for a peaceful holiday to help recovery and from arriving at check  in was greeted with a warm smile and a welcome.

An honest thank you to all of the staff, in every post!

We were the only people on our transfer being dropped off and were welcomed fairly quickly and asked if we’d like to have lunch before fully checking in, we agreed

Nothing was problematic and interaction with all staff is an enjoyable experience.

The ladies in the pool side eateries do a sterling job producing waffles crepes and sandwiches at one, fresh pizza at a second and BBQ at a 3rd.

The staff our amazing, got to give a special mention to Constantina in the lobby bar, her knowledge of cocktails is endless and always makes time to chat to guests, even when busy.

Thank you fitness team for all the activities!

Staff are amazing, location, rooms resort layout very good.

Mitsis Rinela

Wifi

Upstairs had it's own shower, toilet and TV.

Towels and bathroom necessities are changed every day and  daily cleaning of the room olso.

We had a problem with the shower as the water did not drain away properly.

Showers only, no baths, shower head was enormous!

but us having to come one at the time…
I appreciate the reviews from previous customers saying that had an amazing experience with deep tissue massage (and that is why I considered it) but none of them highlighted the cost.

Bad:
Sweet 5008 shower overflows into the bathroom and also in the livingroom
There is no Window to open in the bathroom
(Like in sweet 5007/5006 enz.)

but the bathroom is open to the rest of the room, apart from the toilet.

The weather was not great for some of the week as unfortunately there was a horrible storm which caused major flooding throughout Crete,

The only cons I have just for those to be aware as I appreciate honesty, is that the bathrooms were pretty average, toilet seat was coming away and wasn’t cleaned in my eyes.

Also there were some issues with the shower that when used normally, the bathroom was getting flooded.

but the pressure of the water jets were too strong that it actually hurt to be on it (maybe these could be turned down?)

The cleanliness was very obvious they only gripe I have is that the pool side toilets should be checked more regularly, there was often no paper.

Excuse me: one bathroom, one door number equals one room surely?

Having said that, shower was powerful and there was always hot water.

The bathroom was rather grimy & the block itself was awful.

Although the social facilities, are good, staff and food are nice, the bathrooms need an urgent update, never was a bottle of water in the room, even if you ask for it, and the "animation" after dinner was so bad, people left the tables.

but shower is old and require renovation immediately.

Good hotel, staff very friendly and helpful.

The hotel is very clean and the staff were very friendly and accommodating.

A fantastic selection and variation of drinks/cocktails served at the several bars on the premises by friendly and helpful staff.

Overall a very enjoyable stay, friendly staff, good food choices, lovely clean room and plenty to do for the grandkids.

Very friendly staff (especially the cleaning lady) Great waterslides.

Honestly, no complaints to be made, the new refurbishments give the hotel a vibrant and modern atmosphere, which combined with the friendly staff makes for a great environment.

The hotel is a short distance from Heraklion airport, it has great variaton in food, friendly and professional staff, fantastic beach and pool facilities.

The staff at the hotel were very welcoming and friendly.

The staff who worked here were also so happy to help and really friendly.

Adonis, Mateo, and Stelios were so friendly and always making sure everyone had a great time.

Generally everything was nice and staff were very friendly.

On arrival, we were greeted in a friendly and efficient manner by reception staff and then the six of us were driven by electric buggy to our block.

Very good resort , absolutely amazing views 
Very good duck , chicken and beef
Good food all around 
Very nice salt water pool
Sea steps away from the bar
Good drinks 
Very friendly people all around

10 minutes journey from airport to hotel all staff members very welcoming and friendly.

Everywhere is clean and there is a friendly atmosphere.

Also Marina at the pool bar was very friendly (as were the other workers

Entertainment is quite poor, a bit boring , except the one with disco party night.

Only negative was the quality of the all inclusive wines and spirits, very poor.

The evening entertainment for the adults was a bit poor though.

The TV selection was poor for the English.

The only minor issue we had was with the Asian restaurant - we found the food there to be quite poor.

Presentation was poor and so was the dish it self- I’m not sure if a chef would even consider that a dish!!!

If you wish to see the old city or port you must take a bus and for more than this you should rent a car because the public transportation is very poor on the island.

People also need to educate their children on animal care, one poor cat had just given birth and people were letting their children pull the bush about so they could see them and trying to pick them up!

daily animation team are poor, nothing to do in the day offered apart from darts, kids disco poor

Although the view was better the condition of a room that is meant to be in a 4-star hotel was poor.

but really not clean ( floor , table etc )which is not acceptable for the level of the hotel 
I will not return there on next trip just for the poor cleaning of the restaurant

Beach bar bit slow on making your drinks and evening entertainment bit poor

And by the way, we did feed the poor, starving cats, and why not?

Food throughout is generally poor quality, soft drinks machines in all facilities issue high sugar content post mix and fruit flavour juice is of the very powdery tasting non juice type.

First of all I must say I do not understand any of the poor reviews given by others regarding this hotel.

but either alcoholic and non-alcoholic were poor quality, served by a bored staff, so we didn´t order or buy any other.

The all inclusive drinks were poor quality and no orange juice, just different types of squash and the red wine was pink and thin.

The entertainment was extremely poor, I was quite shocked.

Again cant understand the positive feed back on drinks very limited and cocktails are not what they should be pre mixed and poor quality.

The staff were polite, helpful and nice all the time.

The food was great, the staff were great all very helpful and the entertainment staff very chatty.

The reception staff were efficient helpful and knowledgable.

The location is superb, a lot of activities, the staff is incredibly kind and nice.

We had another great holiday at Arina Beach Hotel, staff, cleanliness and food was to the exact same excellent standard on our second visit.

The staff were amazing, the food was great.

Service excellent in all departments - Nichos the receptionist absolutely fantastic top guy.

For our family with 18 months old princess, except luxury, comfort and a great restaurant, the most important thing was the unexpected personal service from all resort staff.

Return visitor to this hotel, this time took along family- ages from 7-52, had a great time, staff all so accommodating, especially the main restaurant manager and Adonis from the pool bar.

Our penultimate night was the best with a lady singing Adele songs.

Arina Beach Resort

bathroom

Although when on the balcony you can hear the traffic and planes once you close the doors the room is completely sound proof.

The room looked untidy with some hairspray stains on the bathroom door and sticky surfaces.

We were there several days and could never determine why we constantly heard slamming doors.

but extremely noisy… we could hear, the cars, the planes and people next door.

The railings, the elevator, the doors and rooms.

but once evening came or when the balcony doors were shut, we heard nothing.

We had a harbor-view room, which meant a teeny balcony with a low partition from the room next door - when our neighbor also came out on his balcony, we were inches apart and had a lively conversation!

Rooms do get noisy if rowdy guests go up and down corridors due to Poor door Insulation.

There was a lot of noise from the floor above and the banging of doors through the night echoed throughout the hotel.

The only negative was the state of the bathroom which could be cleaner as far as it concerns the walls of the douche and the bathroom and the door which were dirty.

but if you only want a drink you can’t sit with a sea view, you have to sit in a lounge area looking at the building next door.

Small balcony with two chairs and a small table, possible to open the balcony glass doors for fresh aid and to dry laundry on!

Bathroom a bit small, difficult to open door and get in / out, especially with someone else inside.

However, what decreased the quality of our stay was the fact that some so called athletes, a Greek football team in particular, was also staying there.They were shouting and banging doors all night long.

Door to bathroom/toilet was placed in awkward position such that you will need to move to the shower end in order to close/open the door.

Additionally the elevator was right outside the door.

but the next day we had the same problem to open the door.

but efficiently planned) The wall-to-wall window/sliding door onto the balcony perceptually doubles the size of the room.

In order to use the toilet, we had to close the door and squeeze into the corner.

The friendly and welcoming staff at the Lato Boutique Hotel also added to this 'taste-orgasm'.

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