The balcony had a view of the harbour and fort it was also very big.

The view of the harbour and Koules Castle from my balcony was lovely.

Our room - junior suite with sea view - was a good size wwith a nice balcony and great view over the harbour and to the Venetian Fort.

Location overlooking harbour and short walk into town had spectacular views

The restaurant is on the 4th floor,  great views of the harbour.

- a lovely bright room with good living space plus separate bedroom, tea/coffee, long balcony and super view of the harbour.

We loved the balcony with the view over the harbour, that was great.

The restaurant offers amazing views of the harbour.

At the rooftop you have a wonderful view of the harbour and the fort.

Our room, a junior suite on the third floor, had a fantastic view of the harbour and Venetian Fort.

Great location with harbour view (if you pay for it or go to the top restaurant), and near the city centre.

The hotel is great - we had a junior suite with wonderful views of the old harbour.

Hotel is situated in a great spot with a nice harbour view.

Take the KTEL bus to Chania 15 euro’s -go after lunch and go early so if the bus leaves at 2:30pm go at 2 pm and you will get a great seat- sit on the left side of the bus as you enter you will get sea and coast views.

Bedroom suite very comfortable & had beautiful view of harbour & Koulis Castle.

We definately recommend it if you can spring for a harbour view.

- The rooftop restaurant offers great food, and awesome views over the harbour.

.service was good and the ladies at the reception were very helpful with all queries ..

We also had dinner at the rooftop restaurant which has excellent views across the harbour and the sea and great food ..

We had a nice clean room with a nice view over the old harbour and the castle of Heraklion.

Brilliant location and wonderful views of the harbour.

but this has been by far the most delicious food I have ever had.

Great location, very helpful and friendly staff, good breakfast, wonderful rooftop restaurant.

The breakfast was comprehensive and delicious.

Super location, breakfast lovely with options I really enjoyed.

Breakfast was great and restaurant looked great

The breakfast was very good with a large selection.

Staff in main hotel friendly and helpful, breakfast tasty.

Great location within walking distance of old town and the waterfront, wonderful breakfast buffet, pleasant staff and very clean rooms.

The breakfast buffet was a mix of standard and local foods and was always well stocked and the attendants friendly and quick to help.

A great hotel to stay in while in Herakleion.The setting of the hotel is spotlessly clean ,the buffet breakfast was great and the reception team are absolutely brilliant.

Despite price increase still one of the best deals in Greece when you want a real exclusive room with view on the port, excellent bed, excellent huge breakfast buffet and one of the best roof restaurants in Greece where Babis and Emma give you excellent service.

Breakfasts buffets were a great way to get days launched.

Good service for extra needed, clean , nice few, good staf , nice breakfast, and good location to go around for shopping and many good restaurant.

Breakfast buffet had a large selection of items every morning.

Our reservation included a breakfast buffet which we appreciated.

but it was swimming in a plate of lemon risotto and one little delicious roast tomato.

Although when on the balcony you can hear the traffic and planes once you close the doors the room is completely sound proof.

The room looked untidy with some hairspray stains on the bathroom door and sticky surfaces.

We were there several days and could never determine why we constantly heard slamming doors.

but extremely noisy… we could hear, the cars, the planes and people next door.

The railings, the elevator, the doors and rooms.

but once evening came or when the balcony doors were shut, we heard nothing.

We had a harbor-view room, which meant a teeny balcony with a low partition from the room next door - when our neighbor also came out on his balcony, we were inches apart and had a lively conversation!

Rooms do get noisy if rowdy guests go up and down corridors due to Poor door Insulation.

There was a lot of noise from the floor above and the banging of doors through the night echoed throughout the hotel.

The only negative was the state of the bathroom which could be cleaner as far as it concerns the walls of the douche and the bathroom and the door which were dirty.

but if you only want a drink you can’t sit with a sea view, you have to sit in a lounge area looking at the building next door.

Small balcony with two chairs and a small table, possible to open the balcony glass doors for fresh aid and to dry laundry on!

Bathroom a bit small, difficult to open door and get in / out, especially with someone else inside.

However, what decreased the quality of our stay was the fact that some so called athletes, a Greek football team in particular, was also staying there.They were shouting and banging doors all night long.

Door to bathroom/toilet was placed in awkward position such that you will need to move to the shower end in order to close/open the door.

Additionally the elevator was right outside the door.

but the next day we had the same problem to open the door.

but efficiently planned) The wall-to-wall window/sliding door onto the balcony perceptually doubles the size of the room.

In order to use the toilet, we had to close the door and squeeze into the corner.

The hotel location is close to the waterfront, fortress, shopping streets, four-lion fountain, and several important museums.

Hotel is centrally located and close to everything - airport, ferry port, Main Street with restaurants/bars, archaeology museum.

The location was perfect for seeing museums, churches and for restaurants and shopping.

The hotel is excellently situated overlooking the harbour and sea and close to the   centre for shops and restaurants and a short walk to the wonderful museum.

The Lato Boutique Hotel is near these landmarks: Heraklion Archaeological Museum, Poseidon Diving Club, Ligaria Beach, Aquaworld Aquarium & Reptile Rescue Centre, Stalis Beach, Photo Tours in Crete, Castello del Molo (Koules), Kretasurf - Water Sports Crete, Minoan Peak Sanctuary, Archaeological Museum of Archanes, Agia Pelagia Beach, Star Beach, Zervas Beach, Spiagge di Creta, Livadi Beach, Cave Of Zeus, The Natural History Museum of Crete, Panagia Beach, The Whisky Bar, Winery Stilianou, Psaromoura Beach, Acqua Plus Water Park, Crete Safari, Surf in Crete, Mononaftis Beach, Lyrarakis Winery, Petra Beach, Lychnostatis Open Air Museum, Skinakas Observatory, Amarillis Stable, Makridakis Diving Crete, Cathedral of St. Minas, Gournes Beach, Winery Sinadinakis, Ancient Apollonia, Labyrinth Theme Park, Slainte Irish Bar, Skydive Crete, Historical Museum of Crete, Cretan Thematic Park, Rebekka store, ELA Quad Safari, Tarrha Glass, Starbeach Bungy Jump, Themis Beach Bar, Sailingtrips Zuiderzee, Agios Titos Church, Koronekes, Supermarket Dictamos, Quad Safari Peninsula, Roman Archaeological Remains, Morosini Fountain (Lion's Fountain), Josef, Stay Wet Diving Center, Irish House, Old Venetian Harbor of Heraklion, Cretan Tennis Academy, Idols Art, Blue Water Club RENT A BOAT, Cycling Creta, Creta delle Chanevate, I Archana, Douloufakis Winery, Fantasia Yachting, Evexia Spa, Excursion Expert Agia Pelagia, Domaine Paterianakis, Luxurious Furs, Horse Riding, DreamVillas Crete, Diver's Club Crete, Buggy Safari Motoxperience, Loggia, Seahorse Rent a Boat, HayTours, Jewel Art, Maria Sanoudaki Ceramic - Art Studio, Cretan Flavor, Kera Kardiotissa Monastery, Whisper Music Cocktail Bar, Arion Stables, Passion, MYSTIC CRETAN ROAD TRIP, Crete Boats, Scalarea Estate (Boutari Winery Crete), Cretan Family, Church and the Museum of St. Aikaterini, Hersonissos Cruises, Nemo Cafe Bar, Ekklisia Analipsi, Heraklion Diving Center, Solo  Brewery, Nail me up, Argo Rent Boats Yachts & Watersports, HOTEL KASTRO, Vasiliki Agios Markos Municipal Art Gallery, Aura Fashion Shop, The Crete Golf Club, Discovery Dive Centre, Church of Agios Mathaios Sinaites, Paliokastro, Mystic Cretan Road Trip, Hatzis Leather, Vassiliki's Votanopoleio (Botanical Store), Palm Beach Club Restaurant, Crete Yachting Academy, AQUADIVE unique scuba experience, Scubakreta, New York Beach Club Hersonissos, Museum of Cretan Ethnology, Diamantakis Winery, Star Beach, Y.O.L.O.

It's just a 15-20 minute walk to the Archaeological Museum of Heraklion which contains many artifacts dug up from the Palace of Knossos and elsewhere on the island so well worth the time.

Clean and easy walk to the bus station, the Venetian port,  the archeology museum, and anywhere else in Heraklion.

We chose the Lato because it is very near the sea wall walks, the ferry Port, as well as the Archaeological Museum, the bus station, and just about everything else,

The location is ideal for visiting central Heraklion and the Archeological Museum ( well worth a visit) whilst affording superb views over the old fort and harbour.

Walk to main square, open market, museum and Venetian fort with 4 km walkway.

In a neighborhood, with a profusion of restaurants and tavernas, the hotel is about a 10 minute walk from Heraklion's main tourist attraction, the Archaeological Museum, with its astonishing collection of Minoan artifacts.

It was also an easy walk into downtown Heraklion, so dining out or visiting museums wasn't a problem.

within walking distance to Lions Square aka Hondos Shopping Center (a Pedestrian Mall), Morosini Fountain, National Archaeological Museum.

Lato Boutique Hotel is located in a good location within walking distance of the old harbor, shops and the archeological museum.

Well situated for sight seeing, museums, shopping, eating out and bars.

The Lato Hotel location is very strategic : tourism spot (fortress, museum, etc.

Excellent location for the archeological museum and the port for an early departure.

One block from the fascinating Museum of Ancient Greek Technology.

Comfortable, clean hotel, good location with easy walk into town, museum, Koulis fort, friendly service.

The roof top dinner restaurant simple and good.

The Customer Service by the staff was also exceptional in the roof top restaurant.

Didn’t stay enough time to try their roof top restaurant for dining.

We also had very good dinner one night in the hotel's rooftop restaurant, with great views.

The Herb's rooftop restaurant can withstand all comparisons with Athen's top restaurants.

We also loved its rooftop restaurant, which has a fantastic view, good service and great gourmet food.

We enjoyed a meal in the rooftop restaurant on our first night - excellent service and food, large portions and of course a lovely view.

we tried out the rooftop restaurant and the food was very well priced and delicious, the amount was enough to have two meals and waiters very friendly

Dinner at the rooftop restaurant was very good, with very nice waitstaff and a nice view.

Dinner at the rooftop restaurant was a highlight.

The roof top restaurant is great for meals and drinks with friends.

Rooftop restaurant gives a great view of the harbor.

The real star of the hotel is their roof top restaurant and the matre de, Babis.

Amazing views from the rooms and the roof top restaurant.

Dinner on the rooftop restaurant was great as were the wait staff.

However, the room itself was clean, the staff friendly, the breakfast lovely and the rooftop restaurant regarded as top expensive dining in the city.

This year, unfortunately we have had a small room in the annex of the hotel, no balcony and quite hot, at a low floor.

The room was a little small and the bathroom very small.

The two rooms were small and somewhat worn with a retro feel

Quite small rooms and the colour scheme of yellow, red and dark wood made it feel dated.

Near central bus station ; our room is really small ,cannot be 2 in the bathroom .

The room was small (well, we got, what we booked),

The breakfast is good,  Our room was small

On the downside, our room was just a bit small and the furniture and room needed a repaint.

On the way down to breakfast the following morning we were asked how everything was for us, I mentioned that it is great however the room is a little on the small side

Well,  the room was small and looked a little tired.

Our double room was small and was a strange shape it had a small balcony with  table and chairs and lovely views of the harbour.

We had a boutique room with veranda overlooking the port,marina and fortress,although the room a little small it still offered all the usual extras,mini fridge robes etc.

Lato Boutique Hotel

small room

door

rooftop restaurant

beach view

museum

The breakfast was exceptional - self serve style with a wonderful choice of hot and cold items .We had a light bite at Vetri outside overlooking the pool and waterfall - both the food and service were great .What more to say ?

Staff were friendly and helpful, pool was spacious, and breakfast was plentiful.

Breakfast buffet had the usual selection of fruit, cereal, hot and cold foods.

The breakfast is great with lots of options.

Delicious breakfast and great choice too.

The breakfast was delicious and has so much variety you are truly spoilt for choice (the fresh honeycomb was really a really nice touch!).

It was especially nice to enjoy breakfast outdoors by the sparkling pool.

The breakfast was good and the staff very friendly and helpful.

Very comfortable room with high end coffee machine and pods, excellent breakfasts, room service, three bars, lovely pool area, amazing staff, all so polite and helpful.

This was a great and the right choice for us, as both breakfast and dinner were nice.

The breakfast was very nice and spacious, the waiters very attentive to our needs.

However, we ate breakfast near to the reception.

Great breakfast buffet with small tweaks each day; beautiful and surprisingyl quiet pool very close to the city center.

Prefessionalism is obvious throughout: room quality and cleanliness, breakfast quality, staff behaviour.

The breakfast was really nice with plenty of choice with variety of food served each day.

Overview:
Breakfast - best breakfast buffet in all of Greece
Facilities - excellently maintained with an eye for detail
Staff - each and everyone makes you feel like family 
              
*special thanks to: Yianni E, Aris, Valandee, Anna, Nikolette, (the other) Anna,
              George, Georgia, Yianni (the cook & maintenance ), Marianna, all of 
              housekeeping, & the countless others not listed above.

From the moment we checked in to check out we were so very impressed by 
everything and everyone at this property .The location was very great for us as we like to walk - the town center was 10-15 mins .The airport was 15 mins ( car) .Eventhough the hotel is located in the city it felt as

We can’t fault the location either and being able to walk into the centre of town through a beautiful park is convenient for us too.

But the no 2 or no 20 bus stopped outside for the centre, and the stop for knossos was less than five minutes away.

In about 10 min taxi ride you are at the airport, at the port or in the city centre.

Location: near enough the city center (10 min.

It is about 1km walk from the Heraklion city centre.

The Galaxy Hotel Iraklio is near these landmarks: Heraklion Archaeological Museum, Poseidon Diving Club, Ligaria Beach, Aquaworld Aquarium & Reptile Rescue Centre, Stalis Beach, Photo Tours in Crete, Castello del Molo (Koules), Kretasurf - Water Sports Crete, Minoan Peak Sanctuary, Archaeological Museum of Archanes, Agia Pelagia Beach, Star Beach, Zervas Beach, Spiagge di Creta, Livadi Beach, Cave Of Zeus, The Natural History Museum of Crete, Panagia Beach, The Whisky Bar, Winery Stilianou, Psaromoura Beach, Acqua Plus Water Park, Crete Safari, Surf in Crete, Mononaftis Beach, Lyrarakis Winery, Petra Beach, Lychnostatis Open Air Museum, Skinakas Observatory, Amarillis Stable, Makridakis Diving Crete, Cathedral of St. Minas, Winery Sinadinakis, Gournes Beach, Ancient Apollonia, Labyrinth Theme Park, Slainte Irish Bar, Skydive Crete, Historical Museum of Crete, Cretan Thematic Park, Rebekka store, ELA Quad Safari, Tarrha Glass, Starbeach Bungy Jump, Themis Beach Bar, Agios Titos Church, Sailingtrips Zuiderzee, Koronekes, Supermarket Dictamos, Quad Safari Peninsula, Roman Archaeological Remains, Morosini Fountain (Lion's Fountain), Josef, Stay Wet Diving Center, Irish House, Old Venetian Harbor of Heraklion, Cretan Tennis Academy, Idols Art, Blue Water Club RENT A BOAT, Cycling Creta, Creta delle Chanevate, I Archana, Douloufakis Winery, Fantasia Yachting, Evexia Spa, Excursion Expert Agia Pelagia, Domaine Paterianakis, Luxurious Furs, Horse Riding, DreamVillas Crete, Diver's Club Crete, Buggy Safari Motoxperience, Loggia, Seahorse Rent a Boat, HayTours, Jewel Art, Maria Sanoudaki Ceramic - Art Studio, Cretan Flavor, Kera Kardiotissa Monastery, Whisper Music Cocktail Bar, Arion Stables, Passion, MYSTIC CRETAN ROAD TRIP, Crete Boats, Scalarea Estate (Boutari Winery Crete), Cretan Family, Church and the Museum of St. Aikaterini, Hersonissos Cruises, Nemo Cafe Bar, Ekklisia Analipsi, Heraklion Diving Center, Solo  Brewery, Nail me up, Argo Rent Boats Yachts & Watersports, Vasiliki Agios Markos Municipal Art Gallery, HOTEL KASTRO, Aura Fashion Shop, The Crete Golf Club, Discovery Dive Centre, Church of Agios Mathaios Sinaites, Paliokastro, Mystic Cretan Road Trip, Hatzis Leather, Vassiliki's Votanopoleio (Botanical Store), Palm Beach Club Restaurant, Crete Yachting Academy, AQUADIVE unique scuba experience, Scubakreta, New York Beach Club Hersonissos, Museum of Cretan Ethnology, Diamantakis Winery, Star Beach, Y.O.L.O.

Great stay, 10 minute walk from the main city center.

This is an excelent hotel no more than 10 min walking to city centre.

Lot of restaurants in the area and City center is also 5 mins away.

A beautiful,  city centre and very well run hotel.

The hotel is not far from Heraklion center,

close to city center, bars restaurants etc.

We found restaurants near and away from the center by the fountain that were all wonderful.

The city center is a mere 10 min walk while u can access the highway in a couple of minutes.

The hotel is a ten to fifteen minute walk from the centre of Heraklion or a short cheap taxi ride!

The city center is about 10-15min away by foot.

When we were done, we bought bus tickets as they had explained to us and went to the city center to see the Archeological museum.

though we were at a resort - with beautiful outdoor amenities Ie pool ,lounge area and restaurant.

Excellent location and amenities and outstanding restaurant meal.

There is also a lovely restaurant next door which does fantastic pizzas.

I was struggling to find nice food on my travels and this hotel has the best food, 10/10.

The restaurant is spacious with lots of food options.

Super friendly staff, good food, confortable rooms

Dinner that night was the hotel's dinner buffet.

It's a short walk into Heraklion and the bars and restaurants.

Everything about the hotel is faultless: the location, the size and quality of the room, hygiene, food and drink and, above all, the impeccable staff.

There is an outstanding restaurant five minutes from the hotel just up the road towards the city centre.

For our birthday we got a cake and champagne sent to our room by the restaurant manager who was so genuinely caring and lovely, as we're all the staff.

We ate some evenings at the hotel restaurant which was reasonably priced and the food was amazing, particularly the Sofegada of Seabream.

Our bed was two singles pushed together and the rooms quite small so didn’t feel like a 5 star hotel.

The rooms are very small, the carpet is filthy, the shower curtain is yellowish at the bottom, it hasn’t been changed in a long time, 
and the room has an odor.

For a five star hotel, rooms are rather small, the TV is quite small and the WC chain didn't work propperly.

The room where I stay was a little bit small.

rooms are small with no bath tubs 
there is no complementary drinking water supplied in the room and one bottle cost 3 euros.

The rooms are small - I was traveling solo so this was fine, would have been cramped for two.

We really enjoyed our stay except for the fact that the room very small for 3 people.

The first room 636 was really small with barely any clearance to walk and no balcony.

The rooms are small, carpet was stained in the two rooms we had.

I have never seen a room this small even in a 3-Star hotel.

The effect of this was that we couldn't have the door open at all due to the traffic noise and exhaust fumes.

Bedroom: Pool side bedroom (because another review complained about street side noise) was smelly (like someone smoked there before - reminded me cheap US motel) and pretty crumbed with the queens bed and nice size closet (which smelled like wet bathing suits :-) )
!

minus points 
there is weird smell in the room which you cannot do anything about.

It smelled like cigarettes covered up by incense.

The carpets were filthy and the room was not a twin room as per our multiple requests (when booking, and when arriving to confirm).

These establishments can be identified by the lack of ashtrays on the tables.

however there are some big flaws with the hotel: 

Unfortunately the bed was very lumpy, the sheets kept coming off and the linen didn't smell fresh thus have knocked off one star for that.

The room we were staying in had a smokey smell to it.

A bottled water,  stale food in a plate, small double bed and a small balcony with a pool view of people swimming.

Oh - lots of people smoke in Crete generally I found and so the hotel was no exception.

Spa facilities were really nothing much more than a basic gym and a somewhat smelly steamroom.

although unfortunately there were some nasty stains on the carpet in room 635.

Also the front desk did not deal very well with an incident involving a faulty smoke alarm and did not provide explanation or apology for being woken in the middle of the night to check alarm.

The pool area was lovely, the pool is a fresh water pool so there's no nasty chlorine smell.

One bad note - the carpeting in the lobby hallway (en route to the rooms) is filthy!

And our hotel room smells like cigarettes

We selected this hotel first as it was the only 5 stars hotel in Heraklion offering smoking rooms; our choice was right in all aspects.

They were so accommodating our flight from Athens was seamless.

Kudos to every member of the Hotel Galaxy team !

The staff were well trained and professional.

The staff were really really good including the porters, they were helpful when asking about the area and assisting with cab transfers etc and very welcoming when we saw them.

Wonderfully friendly and professional service.

The reception staff spoke to one another in Greek, which was unusual, and whilst the error was rectified, the tone was not at all apologetic.

Throughout our stay the room was always well cleaned and the ladies servicing the room always had a pleasant smile.

The staff very accommodating, always smiling and very approachable.

Such professional staff and excellent facilities.

The staff are so helpful and always so accommodating and go above and beyond to help with your needs and queries.

The staff have become our friends and we look forward in seeing these wonderful people as much as our family.

It would be helpful if this information was made available by the hotel.

Our executive room was spacious and clean, the staff from the reception to the restaurants were very friendly and the location is very convenient.

This involved my mum having to walk up a steep incline with her frame and assistance.

Galaxy Hotel Iraklio

smell

staff

restaurant

center

However, this hotel made quite an impression -- the room was very luxurious and the buffet breakfast was exceptional.

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