My wife requires a walk in shower because she is a stroke victim and cannot lift her left leg high enough to get into the bathtub nor the strength to get out of it.

The bath tubs make loud creaking noises when showering.

Only a couple of issues:  the tub creaks when you stand in it - didn't matter what size the person was.

This was loud enough to wake me at 5 am when the tub was being used in the adjoining room.

And the bathtub in our room was "creaky" when you stood in the shower.

The only negatives were the bathtub sqeeked and creeked when taking a shower.

The bathtubs were very creaky and loud - regardless the size of the person.

but unfortunately it was average at best the beds were hard the grout was coming up the bath tub squeaked so bad you didn't want to move, and in the room we stayed in I could hear the elevator until about 9:30pm the carpet in the elevator need to be replaced.

All we got were wider doors and a bench in the bathtub.

The breakfast was decent also for a quick bite.

Only redeeming quality is the woman who keeps the breakfast nook excellent and the housekeeping staff who keep it clean.

Breakfast was okay, had better at other Hilton properties.

Breakfast was ok, loved the 24/7 coffee service.

In the morning, there complimentary breakfast was a great variety to choose from.

Would go again food was good room clean and smell good parking was great staff roll out the rad carpet it made me feel special!! !

They, the housekeeping staff and the ladies overseeing the breakfast room were outstanding.

Lovely hotel with clean rooms, great staff and a decent breakfast.

Enjoyed our stay very relaxing 
Complimentary Breakfast was really good
We were literally minutes away from our family 
gathering.

Breakfast bar had good food and packed my food in a box so I could eat in my room.

The breakfast was fresh and made to order.

The breakfast was pretty amazing as well.

The complimentary breakfast is outstanding.

The breakfast was per standard Hampton fare,

Large clean rooms that are well appointed.

This was an overall great stay friendly staff member clean well organized room and pool and hot tub was amazing and would always choose to stay at this hotel hands down the best I ever experienced when getting rooms  

     Thank you

The accommodations are well received, Clean, and friendly.

So clean, staff so friendly, zero complaints.

clean, friendly and definitely coming back soon just would have been nice to have bottled water.

The room was nice sized, clean, cool and very comfortable.

Hotel room was clean and we had a comfortable bed.

The lobby was clean, polished, and inviting.

I had a horrible experience and shouldn't have been charged.

BE WARNED… this hotel charges a $250 security deposit in addition to your room rate!

I was even given a room upgrade at no additional charge.

When we arrived, I just had to provide my credit card and was given my keys.

Turns out they charged me the full room fee.

Room charge was very confusing as they charge a convenient charge when you check in.

I called the hotel days ahead of time to cancel my reservation and after saying they had cancelled, I still was charged a no-show fee ($150!).

Check-In/Check-out: At Check-In we were given our hotel room keys, it had my name printed on the envelope (Which was nice with 2 room keys) I believe the room we were originally given as it was printed on the card was on the 3rd floor like room 317 which was scratched out and the room 214 was written on the envelope.

They charged us $155+ for the first night as a cancellation fee.

This hotel will charge you 25.00 extra for incidental charges. Why?

If I had to mention only one thing that made this hotel stay exceptional - was the charging plug at the bedside.

Manager Denise Vazquez understood and kindly charged us for just one night stay.

i had to use a different credit card, and my name didnt match up, after long wait and faxed documents etc, i finally got a room.

These folks don't make you re-arrange the furniture looking for a place to plug in your device(s)- The POwer Station (similar to a surge protector) has 4 spots ready to supply power to whatever you need to charge.

While making my reservations I was able to use my AARP card and saved myself quite a bit.

They know I like 2 key cards (having one key sometimes creates a return trip to the front desk when it doesn't work), and the free wireless is connected with my last name and room number.

Complimentary breakfast is very good so get down there early to snag a table.

The breakfast is better than anywhere else that has complimentary breakfast as well.

The breakfast included hits the right note when on the road.

They even had breakfast included and it was very good.

Provided complementary breakfast hot and cold.

Complimentary breakfast was convenient and had numerous choices.

In the morning, my family and I enjoyed the complimentary breakfast.

Beautiful guest room to enjoy a very well laid out complementary breakfast.

Had an excellent stay here at this Motel, everything was in great condition except for the complimentary breakfast buffet, which needed a little extra attention.

but for a complimentary breakfast it was a very nice option.

They have a good complimentary breakfast with a good variety.

The facilities were accessible and user friendly.

We were greeted by a friendly person, who got us checked in quickly.

The staff was friendly and extremely helpful.

The staff are all so friendly and helpful.

Staff was friendly, rooms were clean and nicely appointed.

Very clean, safe, friendly, and a nice place to lay your head at night.

Beautiful hotel, clean and comfortable rooms, lots of parking and friendly and helpful staff.

Same friendly staff, comfortable room and great breakfast.

And say that’s all we can do for a refund.

Despite being booked under a wedding party block by my nephew, our room wasn’t ready upon arrival , or for hours after the check in time.

Another real son of a gun is the fact that they do not refund the security deposit until three days after you check out!

She informed me that the manager, Denise, would have to make the determination if we would get a refund or not.

Problem is it’s being remodeled and they didn’t tell us that when we booked.

Upon making a reservation, I mentioned that I had a service dog, the General Manager, Denise Savorite, informed me that my dog was not allowed and denied me a room for the night.

They were in the middle of completing reservations and initially had us on the same floor as the renos.

I told desk clerk  i had booked room online for 153.00 and that I had seen it for 143.00 afterwards, she was not able to give me the 143 rate

I had to cancel my reservation 24 hour before arrival because my daughters travel softball tourney was cancelled due to rain.

(yes, Hemet is a bit in the nowhere zone)  So she booked us at Hampton Inn.

In addition some times it is necessary to cancel my reservation in the morning for an upcoming night due to my line of work and there is never a problem no last minute cancellation fees which is a relief.

Although we had last minute reservations and no idea what we were signed up for we were extremely please.

We have been loyal Hampton Inn travelers and have had to cancel on occasion of the years,

They say it will be refunded if you do not buy anything from the snack bar. Why?

We heard (after making the reservations) that Hemet is not one of the safest cities,

It is more personal than using a reservation service.

We called the hotel to cancel and they would not allow us to cancel.

We stopped in at this hotel without reservations and needed 6 rooms.

At check in was told their was no current reservation

We had access to our room for less than 12 hours total.

Good luck trying to use digital key, the app requests for you to report to front desk, where you'll get hit with an additional $250 deposit on top of your hotel room!

The Inn was VERY COVID sharp and we appreciated their attention to the pandemic by NOT cleaning your room unless asked, practicing social distancing, plenty of hand-sanitizer, and the must wearing of masks in the lobby/elevator.

Rooms were clean and looked completely new.

We had no problem checking in and our hotel room was very clean and nice.

It is an exceptionally attractive building, with beautiful outdoor areas, and the rooms are VERY clean and comfortable, and the breakfasts are excellent.

The rooms are clean, spacious, attractively decorated and beds comfortable.

Rooms were clean, and the bed was comfortable.

After a long travel day we were greeted at the front desk by smiles from Kristen and Desiree   They are very nice, efficient and helpful.

It’s your fault, don’t expect kindness.

When we showed the photos to the receptionist at the front desk at check out she was polite,

We got in our room after the reception late Friday night, had to leave reception early to clear out of family members room and move into hours.

Was warmly welcomed at the front desk and checking in was painless.

I wish to offer my great thanks to Georgina, the general manager, and to Jo at the front desk for their above and beyond assistance and care during our two plus
 month stay.

She is very understanding and accommodated us to make it to a funeral on time.

I stayed at this hotel for six weeks and I absolutely loved every minute of it, Georgina and the staff were absolutely phenomenal, I loved every minute of it.

Hampton Inn & Suites Hemet

creditcard

reservation

bathtub

staff

friendly

cleanliness

breakfast

room

room cleanliness

free breakfast

Low water pressure and cold showers, and that’s after a room change.Ice machine broken (only have 1) elevator inop.

but half of the "amenities" were not working and staff is no help for the rates they charge you can get two nights and treated way better with thing that actually work for one stay here at this supposed 3/4 star hotel, sheets were filthy, Ice machine never worked and neither did the two exit doors, it truly was a horrific stay

When I turned on the restroom light there was one on the toilet seat. HORIBBLE!!

The room smell of tobacco and it needs an upgrade, bathroom smell of urine, the bed sheets had hairs (not clean) the pool was dirty the hot tub had green mold and it was filthy.

The place that is designated for pet's waste to go I had to take my service dog to the bathroom looked like it had never been cleaned up, filthy with dog dodo and cigarette

but the beds are incredibly high, the closet door was broken, so “due to Covid” they may not be changing the bed or bathroom linens, at least from us seeing the dirty hand towels hung and prepped for us to use near the sink, the electrical sockets are incredibly loose and phone chargers practically slip out, and the remote with Netflix capability didn’t work and after examining it was because there were no batteries in the remote.

My room had no problem except my toilet seat was a bit loose.

instead of changing me to another room they told me" you are using your points and this is only room we have at this time"   and they put up temp Shower curtain .

The roller for toilet paper holder fell off.

I picked up a dried up bug in a corner of the bathroom floor and the corner of the floor wasn't clean.

Issue after issue; baited and switched the rooms, double-billed us for the pleasure of switching the room, toilet had to be double-flushed and one had to hold down the handle to do that, etc.

The rooms are very small
Beds are comfortable 
They served expired yogurt at breakfast
The toilet didn’t work without a plunger 
You can’t use the stairs because they lock you in.

The bathroom in this room was configured with the shower and toilet in their own room, sink outside that room.

Had to squeeze by the angled toilet to get to the shower,

in cost of room)
Largely quiet
Extremely helpful and friendly housekeeping staff

Cons:
Sticky doors (not sure if stuff was not cleaned off or if it was too many layers of paint)
SMALL bathroom, tho' had tub & shower
closet door & bathroom door often collided
SMALL entryway into main part of room
Not so many free TV channels compared with PPV
Some front desk staff not all that friendly - weekend staff not as friendly as weekday staff

The rooms are a little awkward as the bathroom is right by the front door, and overlaps with the one closet in the room.

Eggs, sausage, biscuits, gravy, pancakes, and a selection of cereals and bread/bagels.

During Our morning breakfast their was a variety of items to choose from coffee for early risers a warm to go carry out box which included two scrambled eggs 2 sausage patties sum tater tots and a warm biscuit u also had your choice of having extra items like fresh fruit , yogurt to take along with you so that was Great.

Breakfast is way more than the typical "continental breakfast"  The offer biscuits and gravy and a full waffle bar on top of the eggs bacon sausage and potatoes.

Breakfast items were cheese omelets, bacon, country potatoes, biscuits and gravy, waffles with fruit toppings, cereal, oatmeal, yogurt, pastries and toast.

They have essentially biscuits and one other choice as well as waffles.

Like waffles, bacon, eggs, biscuits and gravy and so many more to choose from.

There were eggs, sausage, biscuits, gravy, non-bruised fruits, bagels, assorted cold cereals, toast, fresh made waffles, oatmeal, coffee, tea, hot cocoa, 2% milk, water.

but the eggs, biscuits and gravy was Great.

My husband and son loved making a waffle for breakfast and the eggs, sausages and biscuits were also very good.

Moreover, the breakfast provided surpassed expectations, offering a truly delightful start to each day with its outstanding quality and variety.

The breakfast was amazing, a good variety of food choices s well as drinks!

Awesome breakfast bar, and a well run operation.

Family court hearing and mini vacation  reunionifacation very nice room for hemet California  great breakfast  all you cN eat waffles toast cereal  juic÷ vegan options clean pool frie dly staff for the most part

I was nice and quite- Great breakfast- Stayed here for our annual senior softball tournament in Hemet as well as Perris- Will be coming back on June 24 & 25 for another softball tournament

I appreciated the hot breakfast in the morning!

Great people, Awesome hospitality and delicious break feast really recommend it.

My husband also said there was a great employee doing the breakfast named Arturo that was kind and helpful and a really outstanding employee.

I had a warm enjoyable breakfast this morning and can't wait for day 2 .

We went a few blocks down on Florida Ave for a real breakfast at Denny's.

(It wasn't bad, mind you. Fresh apple, pre-wrapped muffin, granola bar, and a juice box.)

I would just like to remind this hotel owner people like me that work for a living stay in hotels during the week come in at night sleep and go to work before breakfast and don't damage your hotels can stay anywhere we want.

The included breakfast met all expectations (great make-your-own waffles).

And Juliette and Angie, the breakfast attendants, are always there to greet you with a smile and make sure that everything is fresh and stocked.

We were invited to have breakfast from 6:00 to 9:00 am.

Pros: Bed very comfortable: Room very clean; Morning breakfast had many choices; Staff friendly.

The beds were comfortable and the space had been cleaned.

The facility was extremely clean and the staff was friendly and helpful.

The Best Western Plus diamond valley Inn is the best place where you can stay in a clean environment where the food is good and the staff is very professional.

The property is well maintained and very clean,

The hotel was clean and the staff were friendly.

Great customer service very clean and quiet didn't have to worry about my stuff or car being broken into.

The rooms are always clean, housekeeping is always available when needed.

Best place to stay in Hemet, it is new, clean and safe.

Stores are abundant ro I ms are clean and Marcus is the greatest at the desk.

Awesome food, friendly people, clean room and I'm definitely coming back for sure!

My room was very clean and taken care of.

Note: rooms are very clean and comfortable.

The facility is very clean and welcoming.

The room was comfortable and the cooler/heater kept our room at a perfect temp.

The bed was firm and extremely comfortable.

The bed was comfortable and the water pressure in the shower was pretty good.

Really comfortable beds as well,
Thanks to everyone there !

We felt comfortable telling him we just moved out of our house, needed a relaxing night and looking forward to a whirlpool tub.

He made the stay comfortable and was very helpful.

It's well-located and the room was clean, beds freshly made and comfortable.

Hands down the best place it felt comfortable and amazing overall!

The beds are luxurious and super comfortable.

Clean and comfortable beds, room, nearby restaurants, markets and shopping.

And Amber and Gunny thank you also (my dogs) as they were very comfortable.

But my room was clean, beds were comfy, internet was working.

Loved the stay the employees are friendly and very attentive to guest!!!

but the staff was extremely friendly and engaging.

We recently stay at this hotel and really like the friendly and kindness of the staff.

Came on business trip and experienced a pleasant and friendly staff, in particuler Marcus Singleton.

The entire staff is very friendly and helpful.

He was very kind and friendly and was on point with service!

At least when all is wrong it helps to have a friendly person at the desk.

It is animal friendly which helps many people.

The lady at the FD that checked me out was nice though, and friendly.

I will say that the lady at the front desk was kind, and friendly,

when i walked in i was met by a friendly associate , rooms were always clean , very happy with everything,this facility has become one of the best i have stayed there for 15 years for this same race at perris auto speedway in either October or November I have seen many changes always for the better

The staff was friendly, professional and  more than helpful.

The staff was very accommodating and friendly.

Our rooms were clean, décor was fine, everything worked except a couple of outlets (other reviews also noted this), and sleep quality was good.

So I felt for some weird reason my room would be clean and ready.

The rooms were very clean and the sheets freshly laundered.

the room was clean and had everything I needed!

Clean room,friendly staff and breakfast was great.

We recommend this hotel to everyone who wants or needs a home away from home anytime as the service and rooms are clean and the bed's are comfortable.

The drain is slow --as in the water being ankle deep during a shower.

The place smells like marijuana and cigarettes.

Then we take a look at the other "suite" and they were old, smelly and had broken appliances in them.

She claims they charge a $250 damage on smoking room, then I say, use it to clean a room, scrub the halls enforce non-smoking, , lower the noise at 1 AM.

Oct, 20, 2023

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