My only complaint would be that the elevator has the loudest bell to announce its opening.

They are smaller in the front than the back and the front only has one wheel which means when you get on or off the elevator, whatever is in front falls off because the one small front wheel gets hung up at the elevator door.

The elevator seemed to not be working well as the door refused to shut.

The only downside was the elevator was broken and we were on the third floor.

We got on the elevator and before it started to go it dropped about an inch or so before leveling out.

Was concerned about noise since our room was next to the elevator.

Our first day returning back to the Inn, the elevator was not working so we had to use the stairs.

one day the elevator was broken that people had to use stairs and after long day when I came back to my room, there were a soda and chocolate from the inn for apology.

Oh and the elevator was out of order the day we arrived so we had to use the stairs.

The elevator was really rough and as we were about to check out, someone was there working on it. All in all, I'd give this an "A."

The staff were friendly, informative and helpful.

The rooms were cleaned upon request, the hotel staff members on day and night shift were friendly and always greeted me.

The staff was friendly and quick to help when needed.

Smooth check in and check out, clean room, and friendly staff.

The hotel rooms were spotless and the staff were so friendly.

The hotel staff was very welcoming and friendly.

The staff is courteous, friendly, and very helpful..

Wifi worked great. The staff were friendly and helpful, and the complimentary breakfast was good (excellent coffee also!)

I have stayed here several times and it is always clean and the staff are friendly and helpful.

The rooms here were large, clean, and the staff was friendly and helpful.

the rooms are well appointed and the staff is friendly.

Staff at this hotel was friendly, helpful, clean rooms, clean swimming pool and hot tub area.

The staff was friendly and accommodating.

The staff is courteous and friendly and it is next door to an Applebee's and a grocery with a filling station (which is convenient).

Parking is plentiful, staff is very professional and friendly.

He told me his name was "Justin Combs" and encouraged me to leave him a poor review.

I've stayed at a couple Hamptons in NC and SC the past two months and wifi at both was poor at best, this Hampton lived up to the billing of free wifi.

Rates were high for quality of the room and had poor quality of sleep due to no air conditioner in the summer.

The WiFi Internet service is poor on the 3rd floor at the far ends of the building.

Then there was poor plumbing with bathroom sink.

but the English is poor and sometimes they just don't understand simple requests.

They allow smoking in that restaurant and the service there is poor.

You can imagine my dismay after such great service when I discovered how poor the internet connection was.

It's a poor first impression of a room when you see a lumpy bed.

Typically excellent Hampton with the exception of very poor Internet access.

The only thing that kept me from giving a 5th star is that the comforter on the bed had a faint odor of cigarette smoke- indicating someone had broken the rules and smoked in this non-smoking room (and the comforter wasn't aired and/or cleaned properly).

Our rooms NEVER smelled, Noise from the Halls and other rooms NEVER bothered us.

slight smell in room that went away prett fast.. will stay there again and this time will check the bed before we commit to the room

Only complaint is it states the premises are entirely non smoking and everytime I went to leave there was always guests and staff smoking near the entrance doors.

I always check our room thoroughly as soon as we get there as soon as we walked in first thing I noticed is how fresh and clean it smelled not like perfume or air freshener just clean.

Completely disgusting, about 100% sure this will be my last stay

We reserved a non-smoking room and did not get one.

When I arrived, only smoking rooms were available.

There are some smoking rooms in the hotel, which I hate the smell of cigarettes,

The only issues I had were with the lobby "Hot Water" container smelling and tasting like coffee when making tea.

if all non smoking rooms are taken, they automatically put you in a smoking room with no warning.

The smell of sewage was strong & we were told this was "normal".

The problem was that as a nonsmoker the stench was over powering.

She was nice and tried to be accommodating and said she was trying to get us a new room, later she told me nothing was going to be available and she couldn’t switch us rooms.

The staff was cheerful and very attentive!

Everyone is cordial and helpful, and it is my go to for accommodations.

Anytime I had questions or any small issues they were able to help me quickly!

We were able to check in early — the staff was very accommodating.

Very clean hotel, decorated nicely, welcoming staff, ok breakfast.. the room was very clean, the lobby was very welcoming and decorated nicely for Christmas.. free wifi, good signal.

We were greeted with a hello and a smile.

The front desk staff is extremely helpful and welcoming, which is a complete joy after a long trip.

Hampton Inn & Suites Hazard

smell

elevator

poor

Free parking

Free High Speed Internet (WiFi)

Pool

Stayed for over a week and almost 4 days into my stay I realized that the toilet was pouring water (not leaking

He also stated he was not going to return money to a customer who used the shower,

I payed a very cheep price for a King room with the jacuzzi 100.00 dollars blew my mind!!!!

We paid for all the amenities and Sally has no right to accommodate ONLY her brother who doesn't even pay to stay here.

However our road was flooded, we couldn't get home, and I had to do what I had to do.

We had to get a toilet plunger 
from the front desk and plunge the toilet whenever we used it.

Bathroom floor painted with clear epoxy over leaking toilet seal.

Only complaint was one shower drained very slowly and lighting was poor in the other bathroom.

The shower head needed replaced because water was going everywhere.

The water wasn't working at all the next morning throughout the entire motel,  no ability for us to shower or flush the toilet.

but 1 bath towel, 2 wash cloths and no hand towels?

Smoke detector was dismantled, tissue box was empty,

The lighting in the bathroom just sucked.

Shower/tub floor is very noisy, needs some improvement, makes taking a shower unpleasant.

Had 2 rooms reserved, and one of the showers wouldn't work.

I first noticed the bed pillows had a wrinkled appearance.

Upon arrival, we we told the room was not available and were placed in a room which was nonsmoking with one bed.

Downside is no elevator and beds not so comfy with too small pillows.

torn sheets and blankets with multiple burnt holes in them.

the bed had some broke springs on 1 side, so our king bed turn out to be a queen or full.

Bed sheet had two cigarette burns and the microwave oven had one burn.

While it is was a room with a queen bed there was only one set of towels for 2 occupants.

Need new bed mattress & pillows, doors did not close good, first room was terrible and requested move which we were moved

Internet was very very slow, mattress had holes in the and sleep very poorly and the pillows was like not even having any.

Anyways we got our daughter and grandchildren a room there at the super 8 Hazard and within a couple hours she was calling us crying and hysterical saying there were bed bugs on the baby she pulled the sheet back and saw 3 of them my husband immediately went there and they were at the check in desk the woman apologized and said she would give her another room the woman was not suprised about the bed bugs at all.

And it was only after lying down on the bed.

The only thing we could have asked for was more pillows on bed, only had 2 small ones on our queen bed, More pillows please.

but she managed to find a handicap room that was available but it was only a queen bed not the king I had reserved.

The bed mattress was so old that you felt the springs coming through, the beds were so close to the floor, the towels and wash cloths were so old that they were a yellowish color and stains all over them, the blankets in our room had holes in them.

But there was a full size bed in this room.

The beds were like twin size and everything was filthy.

The beds sag a little so replacing the mattresses or using mattress toppers would help,

Our room was super clean and the staff were friendly and helpful.

The Staff here is so Wonderful and so friendly!

Staff is unbelievably friendly and helpful; we were all on a first-name basis by the time I left.

I highly recommend this as a friendly great stay!

My recent stay at the American Elite Inn was  amazing the staff made my stay very good the manager was very friendly and helpful housekeeping did a tremendous job cleaning my room and making sure i had clean towels I strongly reccomend this place great staff good clean enviroment definately worth what you pay

thank you American elite for another great visit the staff is friendly couldn't ask for better house keeping the room was very comfortable and if any one wants a nice hotel room for a price you can afford go on down and see the staff at American elite inn they will treat you right

Me and my husband stay at this hotel and loved it the room was clean and staff was very friendly breakfast was great and there pet friendly so yes I could see myself coming back really soon

Very friendly, helpful staff, rooms were older,

The woman working the desk was very friendly and helpful.

Friendly staff, clean rooms and on main highway so very convenient.

The front desk and housekeeping staff were very friendly and helpful.

The staff was very nice and friendly and wient out of there way to take care of us.

Though not always a perfect stay, friendly Staff always makes corrections if necessary.

When I checked in I was greeted by a friendly front desk clerk who went out of her way to tell me of the nearby restaurants and stores and gave me directions to each.

The front desk people were very friendly and helpful.

The staff was always helpful and friendly; almost like staying with family.

The staff was friendly at our check in that night

The hotel is clean, beds are comfortable, the desk person very friendly and informative, 

I also had to on multiple occasions run down to the front desk to ask for clean towels and toilet paper, since housekeeping would often not stop by the room.

My husband was in his room for less than 2 hours and was ate up by fleas.

Better cleaning of the room, painting and decluttering of the lobby.

Pictures aren't even remotely accurate regarding the rooms.

Room not clean, noisy, and breakfast area was dirty, no food , and a dog (not a service animal) sitting at the table with a very unkempt man who did not appear to be a guest of the hotel.

If you call and ask them (as I have) if their rooms have internet, they will say yes, all of them do.

They kept our $100 deposit because “they” said they smelled smoke in the room.

but I also wanna share some pictures of our room we really enjoyed it

Room was just barely ok for me, would not take my family there.

If I hadn't already paid for my room, I would have gone elsewhere.

I wasn't expecting much when I got a room here for my family.

The room was only $45 and went down to $40 with a discount..

The people that was in the  room above us was very loud and stomping all night.

but the toilet had trash in it & had poop on the bowl, no smoke detector, mold in the coffee pot.

We had a non-smoking room as we don't smoke

I went to the store and bought some Clorox wipes and wiped everything down.

Stink bugs were getting in room somehow and managment came and got rid of a few bugs ,but we're not concerned about  keeping them out.

When I first walked in I noticed a musty smell and almost left.

My daughter has allergies and I asked for a non smoking room and they gave me one that smelt like smoke.

Went to turn in the key upon leaving and the desk worker was outside smoking a cigarette with other people than at her post.

The property is far from updated, the smell of the hotel was unpleasant.

I guess smoking cigarettes at the front door was more important than customer service.

The stairway was filthy and so was the carpet down the hall, the room stunk and had it not been 2am and we wasn't so exhausted and the motel up the road had a room we would've left, very disappointed, the WiFi signal was awful as we needed for directions to the funeral home, the staff's appearance was trashy as well, I've never filled out a review and hate that it's negative again after a long drive and a family death, this was too much

Although the room outwardly appeared clean, the carpet is filthy and soaked by the door.

They put me on the second floor non smoking.

One of the bedspreads had holes in it from cigarette burns

Outdated, dirty, holes in bed linens, smelled like smoke, have to pay to do laudry and they were out of order, really think some staff live there, good price

The owner is very nosey and closes parking lot at 9PM.

The male clerk at the desk, Mike, was very curious, polite and  helpful.

All staff is very professional and courteous.

All staff members seem to be very serious about their jobs and keep the place super organized and very clean.

Price was the best in town and the room was amazing, very clean and very attentive house keepers who did an amazing job.

I would like to take the time to thank all the staff from American Elite for your hospitality and your kindness.

Standing outside yelling at the manager and staff?

but since the new owners have taken over, this is a totally different place.

The staff was really nice and very helpful.

I want to also mention how great the staff is here.

Management and housekeeping responded immediately, corrected all problems and were very apologetic.

American Elite Inn Hazard

bathroom

room

Hot tub

Hardly ever HOT WATER, not enough parking, something is always broke (never gets repaired), this is new, for coffee cup now they’re using bathroom cups instead of ordering the insulated cups that the franchise recommends.

One of the rooms had a water problem from the toilet leaking.

There was a horrible sewer smell coming from the bathroom sink. Disgusting.

Mold in the shower, wallpaper falling off the wall, and the tv has no correct listing for tv channels, stains on the white bed comforter.

Bathroom grout lines were dirty and moldy.

I have NEVER stayed at any hotel where there was NO bar of soap. Seriously?!

Soap dish fell off the surround and not replaced.

The sink was missing the stopper so one could see all the hair stuck in the drain top.

Toilet leaked the entire time and sounded like it was running.

It was so bad I  would not use the shower.

Our tub did not drain correctly and we mentioned it to the front desk to take care of.

Room could have used a little maintenance work (water stains on bathroom tile, light switch that didn't work, had to pull the toilet handle up to keep it from running)

The door handle to the bathroom was broke and the bathroom door was hard to shut.

At 6:00 am we knew that our neighbors were up and taking a shower!!

More attention to under the bathroom sink could have been made.

*  Elevators - 3 - SLOW (Walk)
*  TV - 3 - HBO looks & sounds like it's rerouted through a bathroom stall.

The next day Vaneesa was there and she was just as friendly!

The rooms are clean, well maintained, and staff are friendly and helpful.

The housekeeping and front desk staff were friendly.

The staff was not professional or friendly, I have family in the area

But the hotel is clean, the staff friendly, the breakfast is decent.

PROS:
Friendly front desk
Great breakfast for free in the morning
Bed was very comfortable
Room was pretty clean
Kuerig in each room
Close to a great restaurant you can walk to, Big Blue BBQ.

The Holiday Inn Express offered a great breakfast, clean pleasant rooms, friendly staff and free parking.

The staff is extremely responsive to any request and very friendly.

They were friendly, professional, and went out of their way to make sure we had all we needed.

Front desk staff was very friendly & helpful!

We spent two nights and found the hotel very clean and comfortable and the staff very friendly and welcoming.

The staff was very helpful and friendly and the facilities were excellent.

This place is awesome, the staff is very friendly and the rooms is very clean.

the room that we stayed in had a musty, old smell to it.

When I first arrived, I was appalled to see several people at the front entrance smoking cigarettes and the foyer smelled of cigarette smoke .

No one there to help me because she was out smoking a cigarette by my truck.

Turns out was the old smoking floor which has been converted.

Shower head was nasty and full of gunk from hard water.

There was a bad odor in the 2nd floor hallway.

The hair dryer would not come on and when it finally did, smoke started pouring out of the wall.

It smelled like someone was smoking right then.

but the cigarette smoke is so strong it has burned my eyes all night.

Only thing that is keeping me from giving a 5 star is the King sweet I had smelled of smoke.

The room, other than the smoke smell, was clean.

Staff was indifferently nice enough as was the lobby.

The staff were the nicest people I have met in a Holiday Inn in 20 years.

When I arrived I met Marty and I have to say, of all the hotel stays I have had he is by far the nicest host I have ever met!

Michelle, at the front desk was very welcoming and helpful.

The front desk team were super-friendly and very efficient.

The clerk checked us in and upgraded our room .

Sep, 9, 2023

May, 15, 2023

Jun, 5, 2023

Dec, 16, 2020

Sep, 28, 2023

Mar, 12, 2022

Oct, 22, 2018

Oct, 12, 2018

Oct, 22, 2018

Aug, 13, 2018

Jun, 20, 2019

Oct, 3, 2017