I'm not a big fan of these breakfast experiences

The room was really bad with no ac and really bad internet.

The only complaint about the room was the a/c was sort of loud.

First of all, I absolutely loved this hotel, my most recent stay last Thursday was a different story, the floor around the air conditioner was wet and smelled awful, the bathroom counter had a sticky substance on it, the pool was colder than usual, the channels on the tv kept going out randomly, and it was super hard to sleep due to noise and doors slamming constantly, now I could have delt with that alone,

(We have been in lots of hotels that seem to damper the A/C during the night.)

The bed in my room was lumpy and the air conditioner was noisy at times.

Rooms still have the cold to hot settings on the HVAC.

The Hampton Inn & Suites Hazard is near these landmarks: Beyond Clothes, Bobby Davis Museum, Buckhorn Lake, Appalachian Horse Project, Panbowl Lake, First Baptist Church and The Mother Goose

Plenty of nice soft towels and wash clothes big fluffy comfortable comforter was amazing slept great on the comfy bed and pillows.

We had to stay in Hazard overnight due to a doctors appointment early the next morning.

Though a hot breakfast is served, we very seldom partake due to a restricted diet.

Rates were high for quality of the room and had poor quality of sleep due to no air conditioner in the summer.

We got "stuck" in Hazard due to an accident which blocked the road leading to our destination.

We had to stay in Hazard longer than expected due to the inclement weather.

The rooms were cleaned upon request, the hotel staff members on day and night shift were friendly and always greeted me.

The staff was friendly and quick to help when needed.

Smooth check in and check out, clean room, and friendly staff.

The hotel rooms were spotless and the staff were so friendly.

The hotel staff was very welcoming and friendly.

The staff is courteous, friendly, and very helpful..

Wifi worked great. The staff were friendly and helpful, and the complimentary breakfast was good (excellent coffee also!)

I have stayed here several times and it is always clean and the staff are friendly and helpful.

The rooms here were large, clean, and the staff was friendly and helpful.

the rooms are well appointed and the staff is friendly.

Staff at this hotel was friendly, helpful, clean rooms, clean swimming pool and hot tub area.

The staff was friendly and accommodating.

The staff is courteous and friendly and it is next door to an Applebee's and a grocery with a filling station (which is convenient).

Parking is plentiful, staff is very professional and friendly.

Staff was very friendly and we stay here every time we come into town to visit family.

The Hampton Inn and suites in Hazard was a great place.

We will definitely be staying at Hampton Inn & Suites in Hazard, KY again!

This is the best place to stay in Hazard, KY, by far.

This is the best place to stay in Hazard.

I would definitely recommend this Hotel if staying in the Hazard Ky area.

Next time I visit Hazard, I will plan to stay here again.

Highly recommend this hotel if you are staying in the Hazard area!

Hampton in Hazard Ky is the most Amazing place to stay, everyone makes you fill as family and at home.

Sure plan on staying there the next time we travel to Hazard.

If you're visiting Hazard this is definitely where you should stay.

This is the place to stay if you're headin' to Hazard, Kentucky

Nicest hotel I've stayed at in the area of Southeast Ky.  Would highly recommend it to anyone in the Hazard for business or pleasure.

Very nice place to spend the evening, very good experiance in Hazard Kentucky.

This is the best place to stsy in Hazard, walking distance to Applebee’s.

The late night drive from Jackson to Hazard was a little adventurous .

The 10% discount at the next door Ablebee's was a nice addition to my stay at the Hampton Inn in Hazard Kentucky!

Wifi reception at the Hazard Hampton was better than average.

Wouldn't want to stay anywhere else in Hazard Kentucky.

The only thing that kept me from giving a 5th star is that the comforter on the bed had a faint odor of cigarette smoke- indicating someone had broken the rules and smoked in this non-smoking room (and the comforter wasn't aired and/or cleaned properly).

Our rooms NEVER smelled, Noise from the Halls and other rooms NEVER bothered us.

slight smell in room that went away prett fast.. will stay there again and this time will check the bed before we commit to the room

We reserved a non-smoking room and did not get one.

When I arrived, only smoking rooms were available.

There are some smoking rooms in the hotel, which I hate the smell of cigarettes,

if all non smoking rooms are taken, they automatically put you in a smoking room with no warning.

Bed was hard and uncomfortable, WiFi very slow, digital checking was useless (staff did same things all over again upon arrival), and complimentary breakfast was sort of gross.

Only problem then internet speed was slightly slow

Breakfast was also really good and there's many things to choose from.However the main issue I experience and the reason I was not able to rate this establishment with five stars is because their internet was very slow in the rooms for many days.

they don't have good internet that it is slow or sometimes there is no connection.

but the only problem with the wifi is that it is fairly slow especially in the rooms.

Everyone is cordial and helpful, and it is my go to for accommodations.

Anytime I had questions or any small issues they were able to help me quickly!

We were able to check in early — the staff was very accommodating.

Very clean hotel, decorated nicely, welcoming staff, ok breakfast.. the room was very clean, the lobby was very welcoming and decorated nicely for Christmas.. free wifi, good signal.

We were greeted with a hello and a smile.

The front desk staff is extremely helpful and welcoming, which is a complete joy after a long trip.

Clean rooms, great staff, breakfast is good.

Hampton Inn & Suites Hazard

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Word to the wise, do not stay at this hotel unless you want extra roommates (fleas) and a rash within hours of checking in!

Room carpet was filthy and everything was dusty and un-kept when we arrived.

When I checked out they charged a $17 higher rate.

Sally was rude with the manager on the phone while the manager was trying to check in a guest, who does that?

Upon arrival, we we told the room was not available and were placed in a room which was nonsmoking with one bed.

We had to beg for towels on our first night; other family with reservations arrived after the posted check-in time of 2:00 PM

Upon checking in I was sent to a room that was already occupied.

Anyways we got our daughter and grandchildren a room there at the super 8 Hazard and within a couple hours she was calling us crying and hysterical saying there were bed bugs on the baby she pulled the sheet back and saw 3 of them my husband immediately went there and they were at the check in desk the woman apologized and said she would give her another room the woman was not suprised about the bed bugs at all.

I had called 2 days in advance explaining I was coming from 6hours away for a family funeral due to work, I wouldn't be able to make the check in time till 1:30 or 2 a.m. and please note it so I wouldn't loose my room, I arrived at 2a.m.

The woman checking me in had no customer service skills.

My husband is an occasional smoker, so at check in I chose a smoking room.

Couldn't check in until nearly 4:00pm, and housekeepers had an attitude even then.

As we checked out the next morning, my husband wanted to speak to a manager.

Third when I walked to check in, the person at the front desk was on the phone having a personal conversation, I know because I could hear every word.

When I checked out I got a receipt and I was supposed to have a discount from my place of work - surprise it's not there!

Checked out shortly after arriving and went elsewhere.

I told front desk they just said .That the house keeper thought it was a tip ,second time my girl friend forgot her coat after we checked out .She called the clerk they found her coat

The stairway was filthy and so was the carpet down the hall, the room stunk and had it not been 2am and we wasn't so exhausted and the motel up the road had a room we would've left, very disappointed, the WiFi signal was awful as we needed for directions to the funeral home, the staff's appearance was trashy as well, I've never filled out a review and hate that it's negative again after a long drive and a family death, this was too much

I guess the melting snow from the sidewalk that had not been cleared off found it's way under the door and the carpet was wet.

The carpets desperately needed cleaning, and we would not let our five year old granddaughter play on the floor.

The carpet was so dirty I wouldn't walk anywhere without shoes on.

Walls and carpet colors were poorly chosen in room as they showed every scrap  of dirt, dog hair and wear.

If they ever decide to shampoo/replace the carpets and give the rooms a complete makeover (starting with functioning locks) and then maintain them from the start this would be a nice little hotel for the price.

The carpet in the common areas need to be cleaned or replaced.

The Staff here is so Wonderful and so friendly!

Staff is unbelievably friendly and helpful; we were all on a first-name basis by the time I left.

I highly recommend this as a friendly great stay!

My recent stay at the American Elite Inn was  amazing the staff made my stay very good the manager was very friendly and helpful housekeeping did a tremendous job cleaning my room and making sure i had clean towels I strongly reccomend this place great staff good clean enviroment definately worth what you pay

thank you American elite for another great visit the staff is friendly couldn't ask for better house keeping the room was very comfortable and if any one wants a nice hotel room for a price you can afford go on down and see the staff at American elite inn they will treat you right

Me and my husband stay at this hotel and loved it the room was clean and staff was very friendly breakfast was great and there pet friendly so yes I could see myself coming back really soon

Very friendly, helpful staff, rooms were older,

The woman working the desk was very friendly and helpful.

Friendly staff, clean rooms and on main highway so very convenient.

The front desk and housekeeping staff were very friendly and helpful.

The staff was very nice and friendly and wient out of there way to take care of us.

Though not always a perfect stay, friendly Staff always makes corrections if necessary.

When I checked in I was greeted by a friendly front desk clerk who went out of her way to tell me of the nearby restaurants and stores and gave me directions to each.

The front desk people were very friendly and helpful.

The staff was always helpful and friendly; almost like staying with family.

The staff was friendly at our check in that night

The hotel is clean, beds are comfortable, the desk person very friendly and informative, 

The staff was very friendly and very accomodating.

Better cleaning of the room, painting and decluttering of the lobby.

Hallways were disgusting, smelled musty and obviously haven't been cleaned in a very, very long time.

I would check around for a cleaner more honest place if I was you.

It was obvious that when it came to cleaning its just a quick once over.

However, it should have been much cleaner, especially in the stairwells and common areas.

We stayed two nights, no housekeeping was provided on between check in and check out, and we had to go to the front desk to get fresh towels.

And once the staff cleaned up the dead roach from our room, we saw no other sign of bugs.

but they need to keep close eye on that house keeper.

The front desk ensured him he would be receiving a full refund.

She said she talked to the owners & they told her not to refund our money.

When I made My Reservations they told me one price.

Needless to say she refunded our money and we got them a room at the holiday Inn with us.

but she managed to find a handicap room that was available but it was only a queen bed not the king I had reserved.

Had 2 rooms reserved, and one of the showers wouldn't work.

Had we booked with them directly it would have saved us $20.

but because we booked it online she couldn't.

I now know why when I called for a reservation the first time no one answered.

She never brought up the wifi issue, and told me I didn't get a discount because i reserved online and some nonsense about how im supposed to pay for the room, then my employer's credit card gets charged, then it comes back and i get the discount.

We had a non-smoking room as we don't smoke

They kept our $100 deposit because “they” said they smelled smoke in the room.

My daughter has allergies and I asked for a non smoking room and they gave me one that smelt like smoke.

but I found it was previously used as smoking room.

She said it was the only non-smoking room left and that she was sure it was a King size bed.

The owner is very nosey and closes parking lot at 9PM.

The male clerk at the desk, Mike, was very curious, polite and  helpful.

All staff is very professional and courteous.

All staff members seem to be very serious about their jobs and keep the place super organized and very clean.

Price was the best in town and the room was amazing, very clean and very attentive house keepers who did an amazing job.

I would like to take the time to thank all the staff from American Elite for your hospitality and your kindness.

Standing outside yelling at the manager and staff?

but since the new owners have taken over, this is a totally different place.

The staff was really nice and very helpful.

I want to also mention how great the staff is here.

Management and housekeeping responded immediately, corrected all problems and were very apologetic.

During my visit to the American Elite Inn, I was more than pleased by the welcoming staff, well cleaned room, and overall pleasant atmosphere,

American Elite Inn Hazard

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The Holiday Inn Express & Suites Hazard, an IHG Hotel is near these landmarks: Beyond Clothes, Bobby Davis Museum, Buckhorn Lake, Appalachian Horse Project, Panbowl Lake, First Baptist Church and The Mother Goose

I could understand charging this much if the facility was kept up and maintained,

No please don't try to remove the pipe yourself, you will be charged for damages.

A week after we had all returned home, I found that my credit card had been billed for an additional two rooms for the first night of our stay.

I was charged extra for standard house keeping.

However, I was told that she (no name tag thus no name) could not give me credit for a full night’s lodging.

The next day Vaneesa was there and she was just as friendly!

The rooms are clean, well maintained, and staff are friendly and helpful.

The housekeeping and front desk staff were friendly.

The staff was not professional or friendly, I have family in the area

But the hotel is clean, the staff friendly, the breakfast is decent.

PROS:
Friendly front desk
Great breakfast for free in the morning
Bed was very comfortable
Room was pretty clean
Kuerig in each room
Close to a great restaurant you can walk to, Big Blue BBQ.

The Holiday Inn Express offered a great breakfast, clean pleasant rooms, friendly staff and free parking.

The staff is extremely responsive to any request and very friendly.

They were friendly, professional, and went out of their way to make sure we had all we needed.

Front desk staff was very friendly & helpful!

We spent two nights and found the hotel very clean and comfortable and the staff very friendly and welcoming.

The staff was very helpful and friendly and the facilities were excellent.

This place is awesome, the staff is very friendly and the rooms is very clean.

I’m planning on buying property here in Hazard, which means I’ll be spending more nights here in hotels,

Sooooooo glad they built a Holiday Inn Express in Hazard.

For Hazard it was a nice place and it wasn't bad to stay in and as with any place it has its good and bad things which I will list below.

Gym is only a treadmill 😩 if you are in Hazard this is a good place to stay.

We were quite satisfied with our stay and would definitely stay again when in Hazard.

If you are traveling to Hazard this is the place to stay!

We have been at the Holiday in Hazard Several times we will stay there everywere time we are in the area.

I traveled to Hazard to work with the great teachers there!

A group of 5 came up to Hazard from Mission of Hope in Knoxville to give away items to some needy in the area.

With not many options in Hazard, this is a great option.

This hotel and the Hazard Hampton Inn are the only nice places to stay in town.

Stopped in at the HIE in Hazard for a stay while visiting in Eastern KY.

This is the place I will be staying everytime I am in Hazard.

If you stay get the top floor or all you'll hear is the people above you walking around.

Not very soundproof rooms, you could hear people in the hallway.

CONS:
You can hear every foot step from the rooms above and next to you, request a top floor room!

It is off the road so there is no traffic noise.

I called the desk twice and the noise finally stopped around 4 - 4:14 am.

I could hear all the noise in the hallway.

but heard zero noise throughout the night.

That is,  until MY corporate ofc contacted IHS (Holiday Inn's Corp) about the constant fire alarms.

There was also another woman complaining about the noise level on the second floor as well and she also was given a $45.00 credit on her account.

I told them That in could not sleep in that infested room.

After checking in, we discovered there was no hot water so we decided to just get some sleep.

We woke up the next morning at 7am still with no hot water.

So the room and the entire floor smelt like smoke so bad it was hard to even sleep.

I work LONG hours and simply wanted SLEEP.

Staff was indifferently nice enough as was the lobby.

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