They did have eggs and sausage and yogurt.

Breakfast was great and the cleanliness in the room was very good.

We thought the hotel was nice, we enjoyed the pool, breakfast, and location.

Breakfast was plentiful and had a lot of variety.

You can always trust that a Hampton/ Hilton will be consistent, clean and updated with a fabulous breakfast at a reasonable price!

The complimentary breakfast is more than adequate (and if people wouldn't hoard food in their pockets as they exit the are, then the next people wouldn't complain - oh we are First World complainers now aren't we), and the coffee is delicious always.

The room was clean, bed was comfy and the breakfast was good with hot waffles, egg omelets, sausage biscuits and gravy.

Very clean hotel, decorated nicely, welcoming staff, ok breakfast.. the room was very clean, the lobby was very welcoming and decorated nicely for Christmas.. free wifi, good signal.

The rooms were very clean and comfortable and breakfast was very good with many different options.

The breakfast was typical complimentary hotel breakfast food

Wifi worked great. The staff were friendly and helpful, and the complimentary breakfast was good (excellent coffee also!)

The complimentary breakfast was very good,

Breakfast had a nice assortment of healthy options.

Clean rooms, great staff, breakfast is good.

The breakfast was better than most other places we've stayed at in the last couple of years.

Parking is plentiful, staff is very professional and friendly.

I never eat the breakfast foods, the coffee is excellent.

As for the rest of the room it was nice and clean.

The room was clean and comfortable, the hotel was just as we would expect.

Smooth check in and check out, clean room, and friendly staff.

The hotel rooms were spotless and the staff were so friendly.

The property is clean & on point every time I stay.

Great location, clean hotel and rooms, excellent customer service.

Accommodations are always clean, comfortable and nice.

My only complaint would be that the elevator has the loudest bell to announce its opening.

They are smaller in the front than the back and the front only has one wheel which means when you get on or off the elevator, whatever is in front falls off because the one small front wheel gets hung up at the elevator door.

The elevator seemed to not be working well as the door refused to shut.

The only downside was the elevator was broken and we were on the third floor.

We got on the elevator and before it started to go it dropped about an inch or so before leveling out.

Was concerned about noise since our room was next to the elevator.

Our first day returning back to the Inn, the elevator was not working so we had to use the stairs.

one day the elevator was broken that people had to use stairs and after long day when I came back to my room, there were a soda and chocolate from the inn for apology.

Oh and the elevator was out of order the day we arrived so we had to use the stairs.

The elevator was really rough and as we were about to check out, someone was there working on it. All in all, I'd give this an "A."

The staff were friendly, informative and helpful.

The rooms were cleaned upon request, the hotel staff members on day and night shift were friendly and always greeted me.

The staff was friendly and quick to help when needed.

The hotel staff was very welcoming and friendly.

The staff is courteous, friendly, and very helpful..

I have stayed here several times and it is always clean and the staff are friendly and helpful.

The rooms here were large, clean, and the staff was friendly and helpful.

the rooms are well appointed and the staff is friendly.

Staff at this hotel was friendly, helpful, clean rooms, clean swimming pool and hot tub area.

The staff was friendly and accommodating.

The staff is courteous and friendly and it is next door to an Applebee's and a grocery with a filling station (which is convenient).

I went to the grocery store and picked up an air freshener and Lysol, this helped minimize the smell.

I appreciate the good location for easy access, restaurants, grocery store, and gas station.

It was in a very convenient location next to some stores and a grocery.

Clean, comfortable, good location with gas, grocery, Starbucks across parking lot.

Restaurant is close and there is a grocery store and gas station in the same parking lot, makes for very easy trip.

The hotel is within walking distance of Applebee’s, and so is a grocery store.

Convenient walking distance to a restaurant and grocery store.

Ideally located next to a restaurant and large grocery store-- as a bonus.

Stayed here while Elk hunting the rooms were clean the staff was well trained and very polite and nice there is a Applebee's next door the will deliver with 10% off food city grocery store in same parking lot good place to stay

Plenty of food nearby and a grocery store across the parking lot!

The hotel is conveniently located adjacent to a grocery store, gas station and Applebees (where hotel guests receive a 10% discount).

Clean gym, good breakfast and easy parking with applebees next door and grocery store in front, made things easy for food and beer

It helps having a grocery and gas pumps in the accompanying lot.

It is conveniently located with a restaurant and grocery store nearby.

It is conveniently located off the exit and near restaurants, gas and a grocery store.

There is a grocery store next to the hotel, as well as an Applebee's which delivers to the hotel.

Very easy to find close to restaurant and grocery store and gas station.

Clean friendly staff Complimentary breakfast - fairly good  gym, computers, swimming pool, laundry Near Applebees and a grocery store  Computers were old and slow and kept freezing/crashing A DVR in each room would be terrific

Across the parking lot were a gas station, a cafe, and a grocery store.

Grocery in store close by, also gas station and restaurants.

He told me his name was "Justin Combs" and encouraged me to leave him a poor review.

I've stayed at a couple Hamptons in NC and SC the past two months and wifi at both was poor at best, this Hampton lived up to the billing of free wifi.

Rates were high for quality of the room and had poor quality of sleep due to no air conditioner in the summer.

The WiFi Internet service is poor on the 3rd floor at the far ends of the building.

Then there was poor plumbing with bathroom sink.

but the English is poor and sometimes they just don't understand simple requests.

They allow smoking in that restaurant and the service there is poor.

You can imagine my dismay after such great service when I discovered how poor the internet connection was.

It's a poor first impression of a room when you see a lumpy bed.

Typically excellent Hampton with the exception of very poor Internet access.

I even went to a few of their rooms and no body else had this problem/smell.

Plenty of room for everyone to sit down and eat.

As for the employees who clean the rooms very polite and helpful, those at the front desk are the best Jeyson and Jabob giving the extra mile for the guests I am going to stay for a period of 3 to 5 or 6 months. Why?

but this room was amazing and I did not hear any noises outside of my room!

The only thing that kept me from giving a 5th star is that the comforter on the bed had a faint odor of cigarette smoke- indicating someone had broken the rules and smoked in this non-smoking room (and the comforter wasn't aired and/or cleaned properly).

Our rooms NEVER smelled, Noise from the Halls and other rooms NEVER bothered us.

slight smell in room that went away prett fast.. will stay there again and this time will check the bed before we commit to the room

Only complaint is it states the premises are entirely non smoking and everytime I went to leave there was always guests and staff smoking near the entrance doors.

I always check our room thoroughly as soon as we get there as soon as we walked in first thing I noticed is how fresh and clean it smelled not like perfume or air freshener just clean.

Completely disgusting, about 100% sure this will be my last stay

We reserved a non-smoking room and did not get one.

When I arrived, only smoking rooms were available.

There are some smoking rooms in the hotel, which I hate the smell of cigarettes,

The only issues I had were with the lobby "Hot Water" container smelling and tasting like coffee when making tea.

if all non smoking rooms are taken, they automatically put you in a smoking room with no warning.

The smell of sewage was strong & we were told this was "normal".

The problem was that as a nonsmoker the stench was over powering.

She was nice and tried to be accommodating and said she was trying to get us a new room, later she told me nothing was going to be available and she couldn’t switch us rooms.

The staff was cheerful and very attentive!

Everyone is cordial and helpful, and it is my go to for accommodations.

Anytime I had questions or any small issues they were able to help me quickly!

We were able to check in early — the staff was very accommodating.

We were greeted with a hello and a smile.

The front desk staff is extremely helpful and welcoming, which is a complete joy after a long trip.

Hampton Inn & Suites Hazard

smell

elevator

poor

staff

cleanliness

room

breakfast

friendly

grocery proximity

grocery store

They asked about us every time we walked by or checked in.

When I arrived I met Marty and I have to say, of all the hotel stays I have had he is by far the nicest host I have ever met!

From the moment we checked in, they were so hospitable.

The clerk checked us in and upgraded our room .

Cookies available upon check in for nice little snack.

My next family member checked in, went to his room and found that there were non-paying guests occupying the very smoke filled room.

The morning lady who checked us out was very nice.

I checked in on Friday night went to a meeting and I was gone all day Saturday checked out early Sunday morning.

I got greased again and went to desk and checked out.

They go above and beyond to take care of you, not only is Zack great at getting you checked in fast, if you forgot something, he is the guy to go see!!!

He ran over to the vending machine next door and arrived back with a Dt.Coke.

When we arrived, the young gentleman at the desk engaged us in conversation and made us feel welcome.

Hardly ever HOT WATER, not enough parking, something is always broke (never gets repaired), this is new, for coffee cup now they’re using bathroom cups instead of ordering the insulated cups that the franchise recommends.

One of the rooms had a water problem from the toilet leaking.

There was a horrible sewer smell coming from the bathroom sink. Disgusting.

Mold in the shower, wallpaper falling off the wall, and the tv has no correct listing for tv channels, stains on the white bed comforter.

Bathroom grout lines were dirty and moldy.

I have NEVER stayed at any hotel where there was NO bar of soap. Seriously?!

Soap dish fell off the surround and not replaced.

The sink was missing the stopper so one could see all the hair stuck in the drain top.

Toilet leaked the entire time and sounded like it was running.

It was so bad I  would not use the shower.

Our tub did not drain correctly and we mentioned it to the front desk to take care of.

Room could have used a little maintenance work (water stains on bathroom tile, light switch that didn't work, had to pull the toilet handle up to keep it from running)

The door handle to the bathroom was broke and the bathroom door was hard to shut.

At 6:00 am we knew that our neighbors were up and taking a shower!!

More attention to under the bathroom sink could have been made.

*  Elevators - 3 - SLOW (Walk)
*  TV - 3 - HBO looks & sounds like it's rerouted through a bathroom stall.

The beds were very comfortable and the rooms were quite large.

It was a lower end hard mattress intended for long service life at an economical price point.

Our room was clean and beds very comfortable.

This time we chose the jacuzzi king suite.

Like all Holiday Inns, the bed is a little firm for my taste.

PROS:
Friendly front desk
Great breakfast for free in the morning
Bed was very comfortable
Room was pretty clean
Kuerig in each room
Close to a great restaurant you can walk to, Big Blue BBQ.

The bed was comfortable, excellent linens, tub caulking did not have any mold/mildew.

It has 1 large room, with a king bed and 1 very large room with a king bed and queen bed.

The beds were comfortable and everything was clean.

although room was clean and the bed comfortable.

We had a room with a king size bed and it is was the perfect size.

breakfast had alot of choices for everyone.will stay agian.the beds was nice and pillows was great firm or soft.i wished I took more pics

We stayed in the executive suite, one separate bedroom w king bed, the main room has a king bed, queen bed (and sofa bed).

The bed was great - it made us decide we need a new one!

Clean rooms, comfortable bed, and newer construction.

We didn't have breakfast there , electing to meet my old PltSGT at a local restaurant ,

The breakfast food items were pretty standard for chain hotels

However, sleeping in other people's filth is worth a good breakfast.

The breakfast bar was full and well replenished.

Breakfast was 15 minutes late both mornings.

The whole hotel wreaks of cigarettes. Breakfast?

The young lady working the breakfast area was very sweet.

But the hotel is clean, the staff friendly, the breakfast is decent.

The Holiday Inn Express offered a great breakfast, clean pleasant rooms, friendly staff and free parking.

There was a very nice breakfast served and the breakfast area was very pleasant.

Free breakfast buffet and had free ice cream this month.

The amenities and breakfast were perfect as well.

My room was extremely clean and everything was very tidy.

but the staff has kept it impeccably clean, well done!

The hotel was clean and the room comfortable .

The rooms are clean, well maintained, and staff are friendly and helpful.

Indoor pool, cardio room, clean bathrooms were all present and accounted for.

The room was clean and stocked appropriately with linens and paper products.

The rooms are always clean, neat and comfortable.

Beds were comfortable, plenty of pillows labeled soft, firm so you could select what you wanted.

They ask about my uncle every day and have done everything they could to make me and my mother comfortable.

We had a king suite, and it was so comfortable.

I needed a place that was close and comfortable.

Beds very comfortable and pillows great! Quiet.

Very nice, clean room with lots of room & comfortable beds.

The room was very clean and the bed was quite comfortable.

The bed and pillows were very comfortable, allowing us to easily fall asleep.We had a mini fridge in the room,

Bed was comfortable and sheets and pillows met my needs.

The hotel serves cookies and coffee during the afternoon.

We also enjoyed the breakfast in the morning and the cookies.

I have stayed here twice now while having medical services performed at the local hospital.

April was quite helpful in letting us download and print materials needed for the funeral service.

Most of the staff appear to have little customer service.

but everything was clean and couldn't ask for better service

I am thrilled with the space in the suite - service was excellent.

the room that we stayed in had a musty, old smell to it.

When I first arrived, I was appalled to see several people at the front entrance smoking cigarettes and the foyer smelled of cigarette smoke .

No one there to help me because she was out smoking a cigarette by my truck.

Turns out was the old smoking floor which has been converted.

Shower head was nasty and full of gunk from hard water.

There was a bad odor in the 2nd floor hallway.

The hair dryer would not come on and when it finally did, smoke started pouring out of the wall.

It smelled like someone was smoking right then.

but the cigarette smoke is so strong it has burned my eyes all night.

Only thing that is keeping me from giving a 5 star is the King sweet I had smelled of smoke.

The room, other than the smoke smell, was clean.

Staff was indifferently nice enough as was the lobby.

The staff were the nicest people I have met in a Holiday Inn in 20 years.

Sep, 9, 2023

May, 15, 2023

Sep, 18, 2019

Aug, 4, 2019

Oct, 1, 2019

Oct, 22, 2018

Jun, 5, 2023

Dec, 16, 2020

Aug, 13, 2018

May, 24, 2016