Once in room , it was dark, cold, and definitely not what pictures portrayed, no proper heater, no electric blankets in winter, only water available was from bathroom tap.

The curtains were stained, the bathroom has a build up of scum in the grouting, filthy toilet tank cover, dust in the filter and heater system.

but that besides, the room being tired the TV didn’t work, the extractor fan in the bathroom didn’t work.

Poorly maintained in the outside of the unit with weeds in the garden.

The bathroom heater was broken, the heated towel rail was not fully functional and the bed was old and extremely soft and sloped towards the floor on one side.

We looked out to other rooms and the air conditioning unit which was loud.

Rooms have no air conditioning so there is a portable fan in the room, no style to the bedrooms and dated.

but after paying $1200+ for 3 nights 1 room here’s my honest review:

The bad:
No air con unit just an old $40 fan on a stand 
Room smelt really bad
Red wine stains on floor
Small old school TV with no digital channels
Very basic free breakfast where the coffee was so weak it didn’t taste like coffee at all.

but lacking
Bedside cabinet had something spilt on it only 1 towel each (small)
A warm night and the heater came on at about 2am cooking us awake  should have checked it maybe?

Being mid-winter the sole heater struggled to combat the cold, two other heaters failed to function for me or at least failed to produce any heat, I did not seek assistance on that problem,spent more time in front of the open fire in the lounge.

but cold floor tiles and although there was a wall heater it did very little to heat the room.

Room was freezing and no one was at reception to ask for another heater.

Adjoining unit was just through the door and we could hear everything going on even what people were talking about.

however we felt that the room could have done with an air conditioner for heating/cooling and the chairs to watch tv were hard and not comfortable.

The only issue was the room was extremely hot in early February, even with two fans running.

Just a little hot, in both hotel itself and the room, seemed that heaters were on (it was an already hot day).

Despite no air conditioning we would come again… just not at the peak of summer.

For a price point of $220 per night the accommodation needs a refresh the installation of air conditioning and some little luxuries like water on arrival, all of these little things would help the property immensely

It was way too hot and we required the fan on all night.

then the continental breakfast was perfect too.

Breakfast was a continental buffet which is exactly what i expected and good considering.

The cooked breakfast is just a buffet so all items were cold.

Plus our room was very clean, plenty of hot water for showers and the evening meals, delicious.

The continental breakfast that was included was great.

We haven’t had our continental breakfast yet,

but full this time so we decided to try the hotel - it was nice enough hotel, clean, warm, nice bar with open fire at the back but not really worth the extra cost 

Continental breakfast was just ok .

The staff were very welcoming, the rooms very clean and the breakfast service was perfect.

Continental breakfast was abit minimalistic

Breakfast was fine with 3 options offered with our deal.

By far the most enjoyable part of our stay was our breakfasts and dinners at the hotel restaurant.

Breakfast was phenomenal, I'm looking forward to staying another time just for breakfast haha.

A complimentary continental breakfast was a bonus.

Complimentary continental breakfast nice,

Enjoyed the Happy Hour and the breakfast, will be back

Had to drag all our luggage upstairs , no lift, no help to do this.

There is no lift so you have to carry your luggage up the stairs (this is only one night of a longer holiday so we have actual luggage), the room is super basic, desperately in need of a renovation.

Most incredibly, one has to carry one’s suitcase up the stairs as there is no elevator or anyone to help.

Being an older person, no lift was a negative with my bag, to start with,

however being on the 2nd floor with no elevator it was a challenge to haul our luggage upstairs.

I suspect this lead to there being a wait to check-in due to about 6 people arriving at once, and no-one available to help carry my suitcase up the stairs (no lift).

The room was on the first floor up two flights of stairs (no lift or assistance with luggage) the rooms have no air conditioning and a small heater so don’t stay during summer), there was a small pedestal fan.

We did not use a lift to access our room and to be honest I do not know if there is one.

No lift to the rooms in second floor, so you would need to carry the luggages up/down via stairs.

3) There doesn't seem to be any wheelchair ramp to the front door or an elevator so if you are in a wheelchair or have difficulty climbing stairs, then you might want to ask to stay downstairs.

There is no elevator so if you are unfit ask for a downstairs room.

Although there is no lift, the reception staff will happily carry your luggage up the minimal stairs.

There is no lift and I refused the offer of help with luggage which was a mistake as there are a lot of stairs.

No lifts, not sure if there are any ground floor rooms.

One gripe was we were on the first floor and there’s no elevator in the main building.

The only negative was the lack of an elevator for lots of bags

Only feedback I could give is that there needs to be a staff member to take up luggage to the first floor as there isn't a lift and someone could fall trying to haul luggage up the stairs.

We were in room 344 - a garden studio room.

Bed comfortable and lovely garden outlook.

The hotel overall is very clean and tidy with good garden areas.

We had a garden unit, which was a long walk without parking outside the unit.

Our classic room had a nice outlook onto garden and hills behind with nice patio to enjoy a drink and surroundings if warm enough!

Lovely setting in surrounding gardens with great mountain views.

The photos look like this was the perfect country retreat, with beautiful manicured gardens.

We initially requested a garden view room which was unavailable

I had a Garden Suite and the king bed was magic!

There are lovely gardens well maintained, which you view from the dining room, or you can relax outside having drinks on the terrace.

Had a relaxing two nights stay at the Hotel, It is set in the most beautiful grounds and gardens and is steeped in history.

We had a garden patio room which was lovely

Having a private garden room was rather nice and the room was clean enough and the king bed was super comfortable

We have to upgrade at extra cost otherwise we would had had a dark room ,the upgrade was lovely in Garden setting

Beautiful heritage building set back in a lovely garden environment.

Produce from his own garden, such an honour.

We enjoyed our stay in a garden patio room, with outdoor furniture.

I can not fault this hotel we stayed in a garden studio which is set within the beautiful grounds.

The hotel has beautiful grounds and is located right in the middle of town.

The room was ready early and had great amenities, plenty of parking available with beautiful grounds.

The grounds are lovely and they have a good pool.

There is so much potential with this hotel if they spent abit of money installing air cons in the rooms and putting some local,artist work up on the walls, it is central to everything and the grounds are lovely

Complete with pool and tennis courts, lovely grounds and welcoming staff.

Beautiful building and grounds that would benefit from an update.

The grounds are vast and well maintained.

Otherwise the hotel was clean and acceptable with nice grounds.

though you could be in provincial Italy - the grounds are just stunning.

Such a historic hotel - beautul architecture and stunning grounds.

The room was very clean and the grounds beautifully kept.

Located in the heart of town, with beautiful grounds.

Beautifully maintained grounds and location.

Fantastically located, gorgeous grounds, nicely appointed large rooms.

Great location, staff, and beautiful grounds.

Hotel is in a great location, garden studio cabins that we stayed in were a little tired and gardens were severely lacking compared to how beautiful the rest of the grounds are.

Walks, tennis, the hot pools and them a wine sitting in front of their big open fire, perfect.

We booked the stay and play which includes entry to the hot pools.

Easy distance to Hanmer Forest walks, shops and Hot Pools.

Walking distance to restaurants and hot pools.

Very relaxing stay, comfortable room with lovely view, friendly helpful staff, lovely grounds with a swimming pool .Handy  to everything, especially the Hot Pools which were very relaxing (and quiet).

It is super central and very convenient to all local amenities, especially the hot pools.

And also its a close  walking distance to the hot pool.

Although you wouldn't think a swimming pool would be necessary in Hanmer Springs, right across the street from the hot pools, our four-year-old got a lot of use out of it!

Free breakfast and dinner, plus the free hot pool entry ticket make us a fantastic trip!

Very helpful reception staff
Very good menu for dinner and breakfast
Beds are excellent
Lots of things to do around the town
Biking ,jet boating, Bungy jumping and really good hot pools.

It is in close proximity to restaurants, and just a short walk away from the thermal hot pools.

Very friendly staff, we had a superior room which was  spacious and very clean , breakfast was included and  was great, easy walk to the hot pools and nice forest walks, would recommend the art forest amble.

In the heart of Hanmer, an easy walk to hot pools, shops, restaurants etc.

It was great to use the GrabOne deal that included hot pool passes and full breakfasts.

The grounds are really nice and being in the centre of town right near the hot pools is really convenient.

Si gelato across the road is a must to try and off course you must visit the Hanmer Springs hot pools.

Very convenient to the shops, restaurants, bars and hot pools.

We loved the location of the Heritage hotel, being right in the heart of the village and within a short walk (3 minutes) to Hanmer Springs hot pools.

The hot pools down the road were amazing.

As always the hot pools were so relaxing for a couple of hours at the end of the day.

I’d seriously be wary of staying here for the price they charge and the lack of amenities.

We were given another room as ours wasn’t ready and it still had rubbish in the bins, the blinds weren’t cleaned or straight and there were rips in the net curtain.

Overall Hanmer is run down and very over priced.

Our room wasn't ready on check in so we had to wait, and we paid for breakfast, last time we came it was a lovely buffet with eggs, sausages, bacon etc this time it was only toast and hard muesli.

our patio room was booked and paid for in advance when we arrived we were informed that they had given our room to other guests they told us we had to have a room upstairs with no view we exchanged words with the staff

Have to pay extra for a cooked breakfast.

but I’d seriously be wary of staying here for the price they charge and the lack of amenities. Cheers
Justin

The full price rate, without water park, may be on the high side.

Hard to see coming into it in the dark a real trip hazard
I spoke to a gentleman at reception and was given excuses  we paid $215 for 1 night I was gutted!

but not for the premium of the services not received

but expensive for what you get and not good value for money.

but we had to drag our suitcases and bags for a long time while others had the car in front of the garden unit.Breakfast was poor coffee I call it hot water my wife drinks only decaff and she had to pay $ 6.00 for a cup of poor coffee all by all a shame

but food and drinks at the bar are a bit pricey.

I agree with others that the hotel is a bit dated, which is not reflected in the top dollar we paid for our stay.

Glad we had got a deal through grab one because would have been disappointed if paying full price.

Restuarant could improve it's  selection on menu and  coffee prices.

On the slightly expensive side for what is on offer,

It totally needs to be removed from your available rooms at this higher price.

Hanmer Springs Hotel

elevator

price

garden

hot pool

grounds

The food too was delicious, also 10 out of 10.

Maybe this is a British misunderstanding of what bed and breakfast entails

Breakfast in the restaurant excellent too.

It was good value for money, when considering you include breakfast and dinner for two people.

Me and my partner had a fantastic stay at the lodge the rooms were very tidy & the bed was super cozy , the spa & spa bath was very easy to use and so relaxing it was definitely a very nice night away, the food & cocktails at the restaurant were delicious too, & a special mention to the staff & jason for being so kind & giving amazing service will definitely be back soon (:

Breakfast was amazing with an array of treats.

Brewed coffee on the breakfast buffet was warm at best so we asked for espresso which was hot and excellent.

Dinner package was delicious and Braemar is the perfect place to hideaway in paradise.

The food was amazing, my only regret was that my appetite couldn’t manage more it was delicious & beautifully presented.

even though they where still short on staff, one morning the manager was cooking the eggs for breakfast to make sure we where happy.

My wife and I had a 2 night breakaway on an accommodation , dinner and breakfast deal.

There is nothing ordinary here - from the delightful, friendly, polite and courteous staff, to the exceptionally appointed spacious rooms and the food that the amazing chef's produce daily is simply spectacular and delicious.

We purchased an all inclusive package with accommodation, buffet breakfast and a three course dinner.

Beef fillet was perfectly medium rare and the pork cutlet was delicious.

We also dined in the restaurant for dinner and breakfast and again we could not fault the food or service (even with the intrusion of the fire alarm - false -

Dinner and breakfast delicious and staff were friendly and helpful .

Plenty of heating with a gas fire to light up a lovely dark evening, as well as a heatpump or air-conditioning unit to choose from.

Our room was large and luxurious and featured a very cozy gas fireplace.

2 person spa with a excellent shower (walk in) in the bathroom, large bedroom with a gas fired fireplace and a view overlooking the valley towards Hanmer Springs township with a spa on the balcony.

Gas fireplace, cookies and a amazing bathroom.

Our room was very cozy with gas fire which was perfect for the cold winter nights.

We lit the gas fire as it was a stormy night, the ambience was lovely.

There is even a gas propelled fire place in the room for the cold nights and there is also complimentary cookies in the room.

The room was well appointed, cosy with the gas fire and a very comfortable bed.

so much space, own private spa on a terrace, huge comfy bed, gas fireRoom service.

The room itself is huge at 68sqm and we love the gas flame fireplace and lounge furniture.

Good gas fire in the room makes romantic atmosphere, and easy to use.

The room was large and well furnished with a lovely gas fire feature which we used.

the out door spa was so toasty warm adding  a glass of wine in hand fantastic
indoor spa was very relaxing after a wonderful dinner
the bed was to die for after a long day nothing like sleeping in a californian king with gas log heater going all nite.

The gas fire was lovely to sit by and enjoy a pre dinner drink.

We got to enjoy our private terrace for a wine in the afternoon sun & the gas fire in our room in the evenings.

The gas fires in the rooms are a nice touch on a cold winter's night as well.

The room was spacious and light, the bed was very comfortable, the gas fire gave the room such a cozy alpine feel at night!

Very large, lovely dacor, gas fire and an amazing bathroom with spa bath for 2 and a dual shower with side Jets.

Lovely spacious room with a gas fireplace and fantastic views of the surrounding scenery.

We had a lovely big room with gas fire and fantastic views.

The room was really large with a very comfortable bed & pillows.

The room was large and well proportioned, with a super-king bed and awesome pillows.

Large room, comfortable bed and spa bath plus spa on the balcony.

Very large room , comfy bed.Dined in both nights, food excellent quality.

Lovely big room & bathroom for a hotel, which is nice when travelling as a family as we had our wee girl with us.

Rooms were great spa was lovely we were not able to dine due to restaurant closed food and beverage was faulty towers  although the service was friendly and welcoming just no soul in the restaurant such a beautiful spot and large rooms great bed

In the lovely large rooms you will find a wind up torch.

The moment we opened the door we were absolutely floored with how large the room was!

The bed was like sleeping on a cloud and the room was very large with a lovely rural view.

Yes the room is large, and the bed was comfortable,

Fabulous large rooms with a lovely fireplace and double spa bath.

So aside from a big room and a spa bath, there's a lot of pressure on the weather and the view to wow you.

The room was huge and beautifully appointed.

Starting with the positives - the rooms are large and comfortable.

The decor throughout was really nice and at the level expected, rooms were large and very well appointed and our dinner was delicious, one of the best meals we had on our holiday.

Restaurant food was pretty average and barebones, which for the price is certainly not good.

Also take your own snacks and drinks as the minibar charges are exorbitant.

but feel very disappointed - especially for the price paid.

but if you going , sneak in some treats of your own because the bar and draw luxuries are not cheap and don't touch a think because you touch and eat , you pay 😁
That bed though, if I could carry it out with me I would lol

With the restaurant the food was well below standard and for the price that was charged for dinner the food was not good at all.

For the amount the room costs per night, I’d expect slightly more.

The meals are expensive at around $40 for mains.

Definitely not worth the price and we wouldn’t stay again.

You can’t expect to charge 5 star prices when you admit failures - read your reviews and act on them

but if that’s the case then lower the price, it’s certainly not reflecting a place that was $660 for two nights.

The initial bill was for an exorbitant amount, presented as a  final figure with no supporting detail.

It was overpriced for what you are actually getting, it was not what we were expecting at all.

Upon entry, the bedhead was literally so filthy we requested to have it cleaned, the curtains were hanging off and being held on with some contraption, the glass was dirty, the bathroom floor was filthy, the carpets need replacement, the hot tub smelled and was so grubby that you couldn't have paid us to use it.

This hotel is clearly over priced and under resourced.

Guys, this is an expensive spa retreat and having no hot water for 24h is little fun.

but considering we paid extra to have the premium suite with spas inside and out, we were quite disappointed when the cover wasn’t even on the outside spa, plus it was very dirty inside it, to the point we didn’t feel comfortable using it.

And it was also really peaceful in the room.

If you are looking for a peaceful special stay, I can HIGHLY recommend this place.

It was a very relaxing stay and we’d happily come back again.

We found the location peaceful and quiet.

It really is one of New Zealand's best lodges for the ultimate relaxation

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