They were so friendly and hardworking and served with professionalism and character.

When we arrived, we were very impressed by the hotel and grounds, we were checked in by Anna who was very welcoming, friendly, efficient, and helpful.

The friendly cleaners were always on the go .

The staff were all incredibly friendly and we had a wonderful week

Thanks 
Lisa

As everyone commented the staff was so friendly, polite and ready to help with everything.

All in all a very well presented Hotel with a very friendly team, always willing to go the extra mile to make guests stay enjoyable.

We had a lovely time at this great resort.The staff is very friendly and it is great for the kids also.

We have found all the staff and management, Despina and colleagues at the restaurant, Olga at the Under the Palm Bar and the room staff so friendly and helpful, too many names to mention them all

I want to add to a previous review and name the staff who were all so welcoming and friendly.

The hotel was amazing, staff really friendly and the facilities were really nice.

We have found all the staff from Olga in reception,Despina and colleagues at the restaurant and the room staff so cheerful, friendly and helpful.

They were always incredibly friendly, funny and helpful and a real highlight of our stay!

Amazing vacation here, beautiful hotel and very friendly and extremely helpful staff particularly the hotel manager who was a great help with any questions or queries we had.

The three names that spring to mind were Despina at guest relations and Vangelis who greeted us every morning and evening at breakfast and gave us recommendations for the area. Niko’s our friendly bald waiter (there was more than one Niko!)

She was always friendly and keen to assist.

The staff in the restaurant and all over the resort were amazing and very helpful and friendly.

Lovely hotel with very welcoming and friendly staff.

We were shown to our room which was modern and comfortable , on the second floor we had great views of the immaculately maintained gardens and the sea beyond .

The hotel is so modern and beautiful and the garden is well maintained and so many places in garden where we can sit and relax.

The grounds and gardens are so beautiful, very well maintained.

Beautiful hôtel and garden with private beach.

Room- we stayed in the main building and our room was very spacious, clean and modern, overlooking the lovely garden area.

The grounds, gardens and beach are wonderful with a crystal clear sea.

The hotel is very beautiful with manicured gardens..the pool and sun beds are also lovely..especially the ones with padded seating.

The gardens are huge with loads of sunbeds and hammocks always available.

The gardens were beautiful and well-maintained and some of the staff at the reception were nice,

Friendliness of all staff second to none,
Excellent choice of food for breakfast and dinner,comfortable bed,immaculate beautiful garden,if you want a peaceful quiet holiday this is it.

hotel when we arrived a lovely relaxing hotel Butifful gardens leading to your own beach also having free beach towels food is great plenty of choice also very peaceful pool and beach bars waiter service

If you want a place full of peace and relaxation, I recommend this hotel especially for the long and clean beach with very comfortable sunbeds and the very beautiful and well-maintained garden.

The location is very secure, they have video cameras in garden and on the beach.

A beautiful hotel in immaculate peaceful gardens.

The grounds and gardens were Immaculate and the gardeners worked very hard.

It was my second time here and I can't wait to come here again. Beautiful beach, beautiful garden, great food and really friendly staff (especially Despina, Vaggelis, Georgia, Eftichia.  )

I like the hotel itself, the location, the beaches, the big garden and of course the food.

To begin with, the gardens and views are amazing and take your breath away.

Area of hotel clean, tidy and beautiful garden.

We booked our holiday with Jet 2 Holidays.

We had a half board package holiday with Jet2 to Kassandra Palace in October 2023.

The best holiday my husband and I have had in a long while.

It’s so nice on the beach and using the facilities, that’s what makes the holiday.

We had a fabulous holiday here over the October half term.

Thank you everyone at Kassandra Palace Resort for made a holiday the best ever.

Thank you so much, for an amazing holiday.

By far this has been our  best holiday destination and I will definitely consider visiting again.

We found the hotel to be very comfortable and the staff made the break so special.

We stayed at this resort in September and it was one of the most relaxing holidays.

We definitely recommend this hotel if you wish to have a lovely holiday!

As a veteran of dozens of Mediterranean holidays I can say Kassandra Palace is truly exceptional.

Would highly recommend this hotel f9r a couples break.

By far the best thing about the hotel is the staff, nothing is to much trouble, they work extremely hard to ensure your holiday is special.

We had an amazing holiday at Kassandra palace and genuinely felt sad to leave.

Went to the resort with family and had one of the best holidays ever.

My wife and I had a lovely anniversary holiday at kasandra palace hotel with a warm welcome at the desk by the staff with an anniversary bottle of bubbly .

We will definitely return here for another break.

I recommend this hotel if you need a quiet holiday!

It’s also worth noting that other poor reviews for this hotel have the exact same complaints as me.

They have absolutely poor customer service and could not provide us a cab or a safe way back to the hotel after a night out we were left stranded and one of us was really sick, we were then given a lift by the owner of the bar back to the hotel.

- The cocktails are poor for a 5 star hotel and cost €10-€15 each, which is okay

In my opinion it loses a star because: 
- no dressing gowns in the room 
- the shower had poor pressure, and poor temperature control 
- the rooms are lovely

but this is a poor quality hotel masquerading as a something better.

but were left disappointed with the prices, poor quality evening meals and what I’d rate as a 3 star room that is massively out of date.

We went on a mount athos ferry trip (waste of money and the journey) 6 hrs journey and 30 minutes visit to the fisherman village (Amoouliani) lunch is very poor .

Greek night was poor and not upbeat at all.

we ordered a 30 euro bottle of wine one evening and the poor server through lack of training/experience broke the cork!

This poor attempt took around an hour and 20 minutes   2 out of 10 and a waste of my time and funds

Very disappointed and I informed the Manager who kindly booked me in again to ensure I was happy 
I don’t intend on repeating this only to save the young lady who did the pedicure the embarrassment

but poor vegetarian options and no halal options so a bit monotonous.

The hygiene standards in the dining room are really poor.

Well we were not looking forward to this trip after reading the terrible reviews of bad food, poor service and out dated hotel.

!.Also letting us know just before we set out that the shuttle bus into town was no longer available meant more taxis and more Euros which again was unsatisfactory Room clean and adequate although shower poor and not always with hot water available.Breakfast satisfactory

The only resemblance to a "palace" is that like most palaces these days, it is in a poor state of repair.

Arrived late and cold meal waiting in room; kettle in room which is unusual; bathroom good; linen and towels changed daily; air "cooling" was very poor.

We had a such a relaxing stay, and we hope to return to this hotel next year.

The villa was so pretty and relaxing the beach was peaceful and they had bars and things to eat every where you go it was amazing

We thoroughly enjoyed a relaxing stay, feel very rested, and can only put this down to the atmosphere, surroundings, and staff that made it so amazing.

Two very relaxed and enjoyable weeks, thank you team Kassandra Palace.

Kassandra Palace resort is a great place to relax and unwind.

The whole vibe is pure relaxation..a bit Zen

We can only add to all the positive comments here, Kassandra Palace is truly exceptional, we have been here for 2 weeks and have truly had the most relaxing time.

On top of excellent location with lovely safe beach, superbly maintained grounds and pools, the building is tranquil, simple and tasteful and our room,356, very comfortable, well equipped and with excellent balcony with sea and hillside views.

The grounds are immaculate and have a lovely relaxing feel.

The hotel has all you need on site and is perfect for a relaxing Family break!

If you like a place to go on holiday that is more secluded and quiet and has a beach in short walking distance and a pool, beautiful surroundings and relaxing ambience, for sure i would 100% recommend.

However all in all we have had the most relaxing week and would definitely recommend the hotel to others.

Thank you for our wonderful stay would deffo return again.Definitely a place to unwind a enjoy the beautiful peaceful surroundings.

You were greeted with the ever smiling Despina, Vaggelis and Maria at the restaurant reception to Nicco and Renzo who would cater for all your needs in the restaurant.

Adrian and Alex were great and conscientious every day.

I had an email reply from George within 5 minutes reassuring me that all my requests would be met.

Nikos was always friendly and chatty , he was super-efficient and good fun .

The staff were all wonderful, Nikos is our sons new best friend and he kept him entertained at mealtimes, when we tried to sit down for a few minutes.

Amazing stay staffs were nice, food was amazing, rooms were clean very nice place.

Nicos in the main restaurant who was always smiling and hard working.

Absolutely amazing service, facilities and all the staff are lovely.

Staff- were extremely helpful and welcoming.

A nice hotel and the staff and service were excellent.

Thank you so much to the lovely staff at the Kassandra Palace Hotel.

Kassandra Palace Hotel & Spa

poor

garden

holiday trip

relaxing

but with the doors closed you can't hear it.

We were located ground floor right next to the pool bar, you could hardly hear the music at all after 12 if the door was shut.

It is super loud and I'm glad that the kids portion of the room is away from the doors as some nights it was hard to sleep through the noise

We did email when booking the hotel to be in rooms next door to eachother, when arriving this hadn’t been arranged which was annoying.

Our room was at the front of the hotel with a frosted window so you couldn't see outside, small patio chairs outside the door and room towels are provided.

there was a lot of rust and small hole in shower and the door handle kept dropping off, it was shabby in parts

The patio door to the balcony can only open a third of the way before it hits the bed which is fixed and there is a wardrobe at the other side so you have to squeeze through.

however the door separating the rooms was a sliding hatch which means parent activity is non existent (if you know what I mean).

A proper door fixes this problem and also gives more privacy.

Some minor issues such as the shower is handheld, no fixing above your head, the showers doors don’t close properly leaving a slight leak.

Wandering around and would walk into your bedroom if the door was kept open.

There was also a fly screen on the window and on the door though I had to smile as in our room [room 25] the door fly screen had TWO handles on the outside and NO handles on the inside

Dead fly’s stuck to walls, Glass dirty, internal doors dirty, walls generally grubby.

No one eplained anything to us when we arrived so we had to work out the air con and realised that we had to hook over the door request for the maid to clean our room  on the outside door handle.

but this was no good when you were coming back late as the steps down to our apartment door were in darkness and I managed to slip down them as I could not see.

.which is a must for any ladies going.The bathroom door in one of the downstairs rooms had the lock jam and had to be removed near the beginning of the holiday.They had to make a new door,so there was no bathroom door until near the end of our second week,which could have been even more embarrassing if it hadn't have been 2 girls sharing.Anna couldn't apologise enough though.

Also note bathrooms have a frosted door – so no privacy.

Bathroom in junior suite inadequate toilet broke twice whilst we where there,shower door missing.

All the staff are great from the owners to the cleaners, very friendly and helpful.

The owners and staff were incredible with us, especially with my two children and everyone made us feel very welcome, they were so smitten with my 9m/o and Anna wanted pictures with her at the end, 
George, Goofy and Franco were very kind and entertained me and my 6y/o son, 
Nothing is too much trouble for anyone in the hotel, the atmosphere with staff and guests was so friendly and warming, we will be returning to see the many friends we made.

Just returned from a week's stay at this hotel and it was amazing from start to finish,  after a very late arrival we had sandwiches and water in our fridge, Rooms cleaned daily with beds made and fresh towels, pools are amazing..evening entertainment was great fun, all the staff were extremely friendly sad to say goodbye at the end of our hoilday.

We stayed for 2 weeks and loved every minute of it and all of the Staff there are very hardworking and are so polite and friendly they really are a credit to the hotel.

Bar area was great, George and team were wonderful, efficient and extremely friendly.

Plates were always cleared promptly and staff were all very friendly and asking how we were!

All the hotel staff were fabulous, very friendly and good customer service.

Petros Kapouranis The owner and his family and all the staff made this an amazing holiday every single one of them was so friendly and helpful.

Oh and there's a market in Kassandria on a Monday too 🙂
Overall an amazing hotel and friendly, hardworking staff.

Wow what can I say what a fantastic hotel great staff nice rooms the adults pool is great lots of nice beds
 food is very good with a great selection of food 
The owners are nice really friendly always there to help if need anything nothing two much trouble 
Excellent, entertainment for kids and for adults can’t fault this hotel

First to say all of the staff are friendly, dedicated and simply kind.

Food was delicious and varied for all tastes, all of the staff were extremely friendly and professional in their duties , always aiming to please.

The staff are lovely, friendly & extremely hard working.

All staff very friendly,  just back today and missing Anna hotel already!

Ioanna, Petros & Konstantinos are so welcoming, friendly and fun - as are the rest of the team.

There are so many positives about this hotel everyone is very friendly and welcoming, in particular I have to mention Brikena who was lovely and so welcoming always with a smile on her face.

Staff were so friendly and worked so hard all day every day.

The staff were so friendly and Brilliant at their job.

The staff at the hotel are on another level, so friendly and helpful.

All the team were friendly and our girls had lots of fun thanks to Paco, Kostas, Petros,  Brikena and Kostas.

however, the bed mattresses were of very poor quality in terms of firmness.

She seemed to be annoyed at us which was very poor service, if anything we should have been annoyed at her as we had paid a lot of money to stay at her hotel and of course the weather is nothing to do with her

●half board food choice is very poor, certainly not catered for children.

Pool sunbed mattresses in very poor condition , wet through and mouldy and ripped .

There was a poor noise-to-signal ratio problem with the speakers in the P.A.

The housekeeping department so poor, they dont clean the room properly especially the bathroom, or they never clean the bathroom at all.

My apartment was number 42 and was part of the older building, the view was poor as we were over the breakfast plastic roof.

It was two single bed bases pushed together with a very poor quality, mouldy double mattress on top with springs coming through.

but made worse by the poor behaviour of some guests who treat dinner as a free for all and who opt to act like parasites at breakfast so they can take food away to their rooms to cover their lunches rather than buying food.

This could be a really good hotel, if the owners  addressed the poor food.

Evening meal is poor, could do with more choices of meat dishes

The food was of a very poor standard bland and not much variation - we found the staff very unfriendly hardly smiled except the young man behind the bar.

but Pedros did encounter a problem with his pool turning green poor man tried everything hope he got it sorted out we had to leave, the children's pool is amazing very large with swings a play house with slides water jets I did have a paddle more than once.

but very poor, only one choice of first course - one type of meat or on type of fish so some days you can be hungry if you don't eat for ex.

Small rooms,very dirty,poor breakfast,no professional service,a lot of insects,cats,towels changed at 4-5 days.Don't mix with Anna Maria Paradise is not the same hotel,beach is at 600-700 meters distance,pool is not clean,WIFI only on reception area.We'll never go back again.

Food in the restaurant is better than usual half board standard, imo,

The food daily breakfast and dinner was great with such a selection they kept my little man satisfied, the food to purchase in the bar area was delicious and the Large Iced Pints of Mythos was lovely with the cocktails on the same level!

Food from the breakfast and evening buffet was delicious always able to eat something even with a food picky husband!

The food was delicious breakfast and dinner.

The desserts were always beautiful and the Greek breads too.

Food is fresh and good quality and we always managed to find something we enjoyed.

The food is excellent in both the restaurant and pool bar with plenty of selection.

Which was more than adequate.. the day time pool bar food was bar far the best food .. not just your usual burger or pasta there was some effort put into it..spent most of our time round adult pool which was a pleasure definitely 4* + from comfy bean bags to four post beds and loungers with padding on ..waiter service which is again 4* stuff….

Hotel is in a great location just a short walk from plenty of restaurants and the beach.

The food is plentiful and delicious, especially the mackerel and chicken with lemon.

The Evening choices were very varied and we stayed for 18 nights (we only ate out 4 times) the food was very good.

Went for 18 nights, a fabulous hotel, we were made so welcome by the family who run it and all the staff, rooms are clean and comfortable, food was really good, plenty to eat, good selection of alcohol and cocktails, caters for children and adults, adults pool is beautiful, with swim up bar, beach and shops  are near, I could not fault it, evening entertainment was a good laugh as well, definitely will go back again.

Food in the pool bar is some of the best we have ever had  loved the carbonara rigatoni!

Food in the restaurant was of a high standard with great choices!

The noise from the bar finishes one at the latest and our room was right next to it

The rooms were amazing, cleaned daily fresh sheets and towels, 
We arrived late in the day and had water and sandwiches in the fridge.

Lovely greeting from reception staff, help with suitcases to our rooms.

Lovely hotel, we had a great room, very big and spacious.

Our room was large with a king-size and single bed.

The rooms were nice and clean and modern.

We had room 401 which was next to the toddler pool, this was perfect for us as we had our 2 year old with us, who was delighted!

Room was comfortable, clean, nice shower, good aircon,  room safe and fridge and plenty of storage.

Just returned from our week stay at Anna hotel, the hotel is amazing and our room was spotless!

The hotel is beautiful and rooms cleaned/towels changed everyday.

Our room was quite big and was cleaned ,spotless , with a replacement of clean towels every morning.

Our room had 2 bedrooms lovely and spacious for 2 of us lovely clean towels most days.

We were reluctant to spend much time in our room.

Our room was lovely and spacious, the cleaners do an amazing job.

Anna gave us a lovely room as  requested as it was our wedding anniversary and previously my 50th birthday.

Muddy and slippy grass areas around the pool due to poor drainage from the pool.

During the whole time we were there, we never saw the bins being emptied once and they really did smell.

but was very old and a bit mouldy on the head!

THE BATHROOM is definitely not deluxe with mould above the shower and in grouting, smells coming from shower drain

butt in it but I was told that further along (to the right) it was much cleaner.

however the beach is littered with cigarette ends which let it down.

Very slippery floor and smell of wee or you could use the smallest toilet in the reception.

I personally did not like them as you can smell their cat poo everywhere

but the shower room left a lot to be desired, the shower head was clogged up, the drain didn't drain properly so it filled up and  leaked on the bathroom floor.

We found a packet of cigarettes on our balcony table one day and neither of us smoke.

Wasps galore, when the problem got highlighted 4 days after 1st reported and it fell on deaf ears, when jet2 contacted, hotel manager turned nasty and abusive and showed true colours (he’s happy while your putting money in the till) food was often cold, I had to be moved by jet2 as I no longer felt safe here, on first view hotel looked lovely, sadly it turned into a holiday nightmare, just be careful where you spend your hard earned cash folks.

There was a problem with the large party "falling out " with other nationalities at the pool which did turn nasty.

My only observation would be that perhaps smoking around the pool area could be discouraged or zoned.

Very smoky at meal times no designated no smoking areas.

We often found that when we went to sit out on the balcony, the smell of smoke from neighbouring balconies was overbearing.

Rooms are quite small, bathroom has a bad smell of sewer system.

but they don't think how difficult is to carry the strolley in one hand and the baby in another to get to the room on the first floor and to go down again and repeat it many times during the day; these people don't understand how terrible is to smoke near your baby, moreover they smoke with their own ones nearby.

Even with this being near end of season the staff were so helpful it was surprising to see so many smiles and no problems encountered, very happy we chose this hotel.

We were met at reception by Anna the owner who is lovely and very helpful.

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