Secondly the Airconditioning was not available which we argued with Managment to let it switched On.

but the AC unit wreaked of cigarette smoke when we turned it on.

We found the room to be very hot and the a/c is controlled centrally.

We did find the room to be quite hot, and we were offered a portable AC unit to remedy this, which seemed strange

I was slightly reluctant when I first made my booking, mainly because I am not huge fan to big hotel chains.

(it's near winter and most of the hotels and malls have switched their function of the air-con to only fan blower instead of having cold air too).

They have the heating on at present, and lowering the thermostat does not cool the room.

but still not in the mess in Hangzhou traffic
The services are excellent, top class accessories and in room services, including wifi 
Only issue a noisy air conditioning, but the beauty of the lake landscape  is worth a little pain!

and please think of installing Nespresso coffee machines in the rooms.

Firstly, the room smells, a very typical china air conditioning smell, old musty.

cons:
There is no air condition on the rooms, ask staff for a fan if the room is to hot.

but staff informed me that I could of asked for a fan

however had I complained about it, they would have installed a portable air conditioner.

Only the concern is the aircondition of the hotel.

They even changed our covers to cooler covers and lowered the room heating when we told them we prefer to sleep cool.

and above all super attentive and friendly staff.

Anyone - from the front desk to the waiters and cooks as well as the cleaning ladies - were friendly, professional, and attentive.

The highlight is certainly the service at the front desk, where Ada served us and was very friendly.

Steven and Jason are very friendly and helpful.

At check in was greeted by friendly, very helpful and efficient front desk staff.

The hotel staff were super friendly and helped me out a lot to find my way around Hangzhou.

Staff are friendly, attentive and very helpful to your every need.

The front desk and concierge team are efficient and friendly.

but the associates are friendly specially Badr who was attentive to every detail and he was always ready to help.

Mahdi he was super friendly and professional  person on duty.

The good location (just a 3 min walk from West Lake) , excellent equipped rooms, a friendly and helpful consierge and an attentive guest relationship manager are definitely worth highlighting.

Then there was Charles with his friendly smile ready to give suggestions where to go and helping us calling didi (China’s uber) car and even accompanied us to the car.

Other than the initial checked in hiccup the staff was really helpful and friendly.

Fundamentally, their conceirge is very friendly and professional.

Any special request can be arranged by the helpful  friendly Arab staff  “Sara” and “Mahdi”

The staff were very friendly and the atmosphere around the hotel was great.

There's plenty of food choices nearby, including a small night market.

Wyndham Grand Plaza Royale Hangzhou is a really nice hotel, just 5 mins walk to the west lake, very close to the night market and metro is also nearby.

The location is perfect, just next to West Lake and broken bridge and Night Market.

The hotel is located close to a restaurant area and next to the night market where you can sit with the locals.

The location of the hotel is ideal for exploring the west lake and at night there is a night market 1 block over.

Overall very good location, just across Westlake with a night market at the back.

The hotel is also near to the Westlake and broken bridge, I recommend everyone specially to go during the sunset, there is also an small night market offering some street food and Chinese souvenirs, few western bars are also nearby.

Also close to Wulin night market, so snacking food options are always available.

The hotel is in a Prime location next to the Westlake and the Wulin night market.

The location is very convenient with lots of local eateries and a night market nearby.

Great location next to the Westlake and the Wulin night market.

I stayed three night in this hotel, the location is very good near to west lake and near to a market .

Also very close to local eateries and the daily night market which is always well attended by the local youths - lovely stalls of both food and crafts! 2.

Well located hotel adjacent to the Westlake ( just 5 mins walk) There is also a night market and lot of places to eat and bars.

.the hotel is just 5 minutes away from the Westlake and also there is a small night market where you can buy souvenirs, the location is also convenient to eat around.

Wyndham Gand is perfectly located near the corner of the lake and near lots of night market activities too.

There is a food street and night market on the street next to the hotel.

Excellent hotel with indoors swimming and rich breakfast, the staff gave us an early Check-in after our long trip, it is worth for what you pay, the location is right next to the lake and nearby there is every evening a Night Market where you can buy local products.

Especially their guest relations manager Eva is just amazing.

Eva from Guest Relations happily gave us a late check out as well as recommendations of cafés to visit to enjoy Hangzhou before going back home.

We stayed at the Hotel as a family with a kid and Badr from the guest relations was very attentive to our needs and helped us get confortable and enjoy our stay at the hotel.

But during my last night we met Badr the Guest Relation Manager and we gave him our feedback, with his small gestures and kindness he was able to made up our stay which will definitely let us reconsider the hotel for our upcoming visit.

and I would like to thank the guest relation manager Mr. Mahdi to help me through this journey.

Staff at reception was very polite and helpful, and Yuki Gong, the Guest Relations Manager, spent time to help me to make a query as to why my local SIM card did not work.

The employees are very helpful and from different countries.the guest relations officer  named Sara was very helpful to us investing a lot of energy in orienting us to many beautiful sites in hangzhou.

Sara in guest relations was very helpful and recommended some cool local places to visit.

Special thanks to Lucy Shao (Guest relation manger) who assisted me to purchase the 4 VIP tickets in advance for “Most Memorable is Hangzhou” Show, seats with good view.

So thankful to Guest relation officer Miriam Dreyer Duran who connect me to Lucy Shao (Guest relation manger) who assisted me with my itinerary on places of interest, shopping, eateries and even booking of shows, which I greatly appreciate.

Special thanks to the Guest Relations team for their great job.

Daphne and Miriam from guest relations were helping us both throughout our stay with giving recommendations to fill our time we had off to see some nice things in Hangzhou, thanks so much.

the whole staff made us feel at home, we enjoyed the scenic spots recommended by the concierge team, The international Guest Relations team deserves an special mention for the way they made everything so easy for me, I was originally going to arrange an expensive tour guide

During check-in we received a warm welcome by guest relation officer Daphne Jurriens and we were escorted to our room by her personally.

The best trip this year was the Wyndham Grand Hotel, the staff made us feel at home, we enjoyed the scenic spots recommended by Anita, Anastasia and the kind concierge Mr Charles, The international Guest Relations team took care to solve the small problems for us efficiently and fast.

But this hotel is making my life easy by allowing my kid to have a rest after a long traveling

It’s so happened that, today is my father in law’s birthday the guest relation officer Daphne and the restaurant chef had made a wonderful birthday by sending us a birthday cake and a fruitful experiences in hotel Chinese restaurant 

Thank you very much , and we will be back again

Attentive staff from different nationalities able to facilitate your stay in China special thanks to Ms. Anita Araujo and guest relations team in general

Very nice hotel with an amazing Guest Relation Team.

Special mention goes to Guest Relation Officer Ms Lin Zhu, who's soft spoken and pleasant

Our stay was actually in April 2016 and what really stood out for us from staying in a few hotels in China was the international guest relations team.

There was also a kind of strange odor in the room.

It does smell like smoke which bothered me.

If you have aversion to cigarette smoke be warned, this hotel does not favor your preference.

The only down side of this hotel was the room was a little musty.

but there was a latent smell of smoke throughout which was off-putting.

As I walked in I smelled some cigarettes from the room.

The bread was a little stale my first morning, cheese was going a little hard, some of the cuts of meats I had in the evening were chewy, the omelettes needed seasoning, the Chinese options at the buffet were not great in flavour and a lot of it comes from pre-packaged supermarket stuff – you could see the plastic packaging for the fried dumplings – not something I’d expect from a 5 star hotel.

Overall the hotel was fab - they have a smoking issue like many hotels in China i guess so rooms can smell of cigarettes

On my second stay the room did not smell of smoke

To me the decor seemed rather heavy and state leader-ish, and nobody asked me if I wanted a non-smoking room or not,

Room smelled a bit stale, housekeeping came with air freshener within 5 minutes (at 1am) and fixed it right up.

however there were other events being held and people were smoking and making loud noises at the open area (sitting area and tea breaks).

Anyway the room had no smoke smell what so ever.

But she was able to assist and answer all the questions I had.

Good staff and special thanks to Eva for all of her recommandations.

On our first visit, a four-night stay, we had a great experience and were also able to communicate with the staff who were fluent in English.

Eva was very nice to me, she took the time to answer my questions about the hotel and even recommended a restaurant.

Particular thanks and appreciation to Eva, at the reception, who went out of her way to address all our queries and to make our stay more pleasant.

The location of the hotel is good, the transportation is convenient, there are many snacks nearby, the lobby manager Celia brings us afternoon tea, and the executive lounge Lorna serves us very well and politely

but they were kind enough to help without complaining.

Elena is extremely helpful to help us get a private hire to get us to our destination.

Excellent hospitality as well as the cleanliness of the rooms;  Very good service in general with proximity to shops the reception service is to improve.

Wyndham Grand Plaza Royale Hangzhou

smell

market access

relation

friendly

But I had trouble receiving my parcel due to some logistic issues.

but we did not get a chance to use them due to our busy schedule.

Unfortunately due to the busy work meeting schedule it is very unlikely for me to have the opportunity to check out its swimming pool or gym facility this time.

when i stay at Courtyard by Marriott Hangzhou Wulin

I feel as warm as my home,and comfortable, warm room

The Executive Lounge with professional service and extensive items

Comfortable, clean environment so I can rest well

Plus, food hygiene, variety of breakfast

Let me full of energy, after the full day yesterday's meeting

Unfortunately, due to the delay of the meeting

When I arrived at Wulin, it was quite late and could not have time to experience more services

Look forward to seeing the next time !

We arrived a little after midnight (Jan 9) due to flight delays and we were turned away because "the worker was gone already".

though didn't go very well due to a miscommunication between reservation desk and front desk staff, issue was sorted by the on duty manager.

It took us about 20min by car to get to the lake due to the regular Hangzhou traffic.

Since this hotel established, I tried to stay a couple of days, After that, due to their excellant management and service I stayed twice a year in average till last month in 2015.

Probably due in part to sharing the same building as the JW, this Courtyard offers amenities and services that I'm not used to seeing as part of this brand, such as an on-site restaurant.

I didn't have breakfast unfortunately due to jet-lag,

but understandable due to the budget image of a Courtyard.

Due to flight delay, we didn't check in until nearly 2am and when we arrived, the front desk advised that they were out of non-smoking rooms.

but I think I will take the offer tomorrow for the remainder of my stay

The pool is not open due to maintenance, which is the only let down; apparently it will reopen on the 7th of Feb.

Rooms are a good size, Executive Lounge ，Rita .

Each time I stay here, I was impressed by the exceptional services it provides during check in, room service as well as executive lounge.

Ms Yuwen Yang 杨玉文 at the Executive Lounge made a glass of fantastic cocktail for me.

We are delighted with the service by the staff at the reception and executive lounge.

Executive Lounge is great, especially Jasmine.Her smile is sweet.The service is very thoughtful, this trip is a wonderful trip，The service of the whole hotel is particularly good, thank you for the staff of the whole hotel！

The staff was super helpful, especially Mandy, Jasmine at executive lounge.

The staff was super helpful, especially Rita, Eva and Hannah at the executive lounge.

Lovely staff in the Executive Lounge (Mandy and Jenny stood out, especially).

My friend and I had a very pleasant time in the executive lounge with great service provided by Abby, Hannah and Jasmine.

Very attentive service provided in the executive lounge by Briana, Summer and Jenny.

We particularly enjoy the executive lounge on the top floor.

Wonderful trip.It has taken me a while to feel at home in the Executive lounge,specially thank Summer Lin.

The executive lounge offers a wide  range of services.

Stay in Courtyard hotel for wonderful 4 days and I must say the staff are so nice and helpful, especially Jenny, Summer and Briana at executive lounge very sweet and patients.

Briana Li cocktails at the Executive Lounge on the 16th floor of the Courtyard by Marriott Hangzhou are great.

When I was I executive lounge, “Jenny Ma” is very kindness to show me everything and made a special cocktail for me.

A special highlight is the service at the front desk of the executive lounge.

The highlight must be the executive Lounge.

A few days before the trip, we were upgraded to a one-bedroom suite with executive lounge and MoMo cafe access for two people.

Rita made cocktail full of summer style for me and Fiona’s service was very friendly.

The hosts Briana, Rita, and Abby are extremely friendly with the kids and they made the best cocktails for both adults and the kids (of course alcohol free).

They approaching  with smiling face and very friendly chatting with you.

People are friendly and professional everywhere: front desk, house keeping, lounge.

The receptionists were very professional and friendly.

The lounge is still amazing since these friendly girls Briana, Abby, Jenny.

Otherwise everyone is very friendly and helpful as usual and this is still my best choice of hotel in Hangzhou.

But the price was right, it was clean, and the staff was friendly.

The staff at reception and breakfast were friendly and professional.

It has been a while since my last stay here, from the front desk staff to the concierge they are providing excellent service as usual, friendly, professional, always willing to help and anticipating your needs.

The reception was friendly and helpful, as was the concierge.

Check-in was speedily, flawless, and friendly.

Had a nice light dinner at the lounge, staff was helpful and friendly, not much hot food choice

we paid extra 120 yuan each, upgraded ourself to executive lounge which was the decision, we get the best view, best food, and the most friendly staff.

The business lounge was good and had really friendly staff.

I encourage all of your staff to be as friendly, open and as kind as Kurt.

The whole service staff at the Check-in as well as the Executive Lounge is always very professional, attentive and thoughtful, whose pleasant help simply makes the stays very pleasant and comfortable.

Above all, though, the Executive Lounge staff were, again, outstanding.

I would like to thank the lounge staffs 林冰绚，扬平平，扬玉文 for their excellent service, good team and excellent work.

Every staff in lounge has a signature drink here.

The staff at the executive lounge are also very attentive and warm.I'd like to thank Rita Yang and Abby Lu very much , They will ask you about your preferences and quickly remember and take care of them.

Thank you for your assistance in the lounge, another pleasant visit.

The staff in the lounge, Briana, Summer, Wesley and Mandy are awesome!

Mandy, the young and beautiful lounge manager, gave us a home coming treatment with tea and fruit upon our arrival at the lounge after our long and tiring trip in a rain of cats and dogs.

The room was clean tidy and there was a good selection of food on offer for breakfast.10 out of 10 for the executive lounge staff who really went out of their way to be helpful.

Jenny and the other lounge employees make it a very relaxing place to visit.

Every one of the lounge staff was very friendly and helpful and in particular, a Mr. July Yang's service was impeccable.

From staff at front desk, concierge to lounge at 16th floor, they are all very professional and super nice.

A girl named Cindy in the executive lounge was very professional.

No word else,the stay at Courtyard Hangzhou Wulin is fantastic,Elaine,who is the manager of lounge,so nice,always know my favorite food,taste of coffee.I was very satisfied with her service.I think I will also choose this hotel next time no matter myself or my friends.

Still the well trained staff in the lounge, quality of food and alcohol is getting better!

The staffs at the executive lounge are very helpful.

The highlight for me has been the Executive Lounge staff who I always look forward to seeing again when I come back.

But executive lounge staff helped me, she buy it instead of me and I gave her cash.

Especially the folks at concergie desk and lounge are worth noting here for their professional conduct n hospitality.

While very busy, this hotel has a neat appearance From the staff, to the food, wonderful service, Nice property with appropriate amenities.

Services from the staffs is very professional and thoughtful.

Each time I got very impressed by the world class services it provides, which makes guests feel at second home even during a business trip.

During my period of staying, I got to know Jenny as she seems always the 1st to offer me the great services.

Efficient services and polite staff with sufficient choice.

The speciality and thoughtful service from staffs impresses me a lot so I'd like to recommend the hotel for all you following guys.

Mandy Zhang deserves special mention for her excellent service attitude.

The service at this hotel is exceptional.

Nice service,and the drive girl briana，very very good and nice girl,thank you so much，you are wonderful，and the whiskey sour is pretty nice，nice hotel and nice service，i will visit it next time…hangzhou is definitely a nice city，will come again…

The hotel staffs provide a very great service and help provide detail information that I needed for my visit.

They were very tentative on service everyone as well.

Miss Summer, Briana and Rita provided us with very good service and useful information for the sightseeing.

Thanks for the service from Hannah and Rita and Jenny.

I always get great service from Jenny Ma, Rita Yang, and Hannah, Jiao.

The staff are nice and helpful and the breakfast quite good.

As always, the breakfast was delicious, and all staff were excellent. Recommended!

Mandy，was especially accommodating and helpful.

They are always smiling, caring, and professional.

The staffs know what I like, such as drinks I want, coffee I like，I don’t need to ask, when I come into the lounge, they will bring the drinks and fruits to me.

The staff were always super responsive and gave the cute surprise on my last night.

You just simply don’t find this kind of things in US category 2 or 3 Marriotts.

Courtyard Hangzhou Wulin

executive lounge

service

lounge staff

The Executive Lounge  provide Exquisite desserts, drinks and coffee.

Spent few days with them in the Executive Lounge.

Executive lounge has a great view, yet afternoon tea the same two days in a row.

We are also invited to the executive lounge on the 26th floor.

Ms. Alissa, the most personable, most charming, and most efficient Executive Lounge Manager, continued to give us royal treatment in the lounge and continued to make us feel like we were the most important guests.

Took a pit stop to the executive lounge, barely made the happy hour at 9:30pm (too early, recommend 10:00 or 10:30).

The executive lounge has good afternoon tea, snacks, and dinner.

Service staff at Executive Lounge is good.

The service at the executive lounge was also impeccable!

I booked the executive lounge access this time and it was worth it.

You can see the lake from the executive lounge.

I emailed their Executive Lounge manager Alissa Zheng.

Clean and nice people specially Ms. Alissa Zheng Executive Lounge Manager.

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