Staff is generally friendly, yet service might vary.

The staff was incredibly friendly and attentive, and they always went out of their way to make sure that I was satisfied.

Good location, nice ambience, food is tasty in the restaurant with ample variety, decent and minimalistic rooms.Restaurant staff was very friendly as well.

Their attentiveness, professionalism, and friendly demeanor elevated our visit. Kudos to the team for making our meal truly memorable!"

Ravindra from housekeeping was friendly enough to make the room ready as soon as possible..

Very good atmosphere, workers are friendly.

The accomodation is really good and all of the staff is friendly and  helpful.

The staff were super friendly and helpful as well.

The rooms are always kept well.Staff are extremely friendly and helpful and also respectful.

The staff was incredibly accommodating and friendly, making our stay comfortable and enjoyable.

Their staff are friendly and very accommodating.

Nice hotel with fabulous and professional from check in ankit was very polite and the reception guys Shreyas and kiran was very friendly and helpful during our stay and the property was also well maintained with lots of amenities and facilities

I especially loved the signature cocktails that were mixed by the professional and friendly F&B staff.

I especially enjoyed the signature cocktails that were served by the friendly and professional F&B staff.

The bar and bartending staff (Sachin) is really friendly and quick.

Good Ambience with good service by #rithesh and having a good culture , and spice it restaurant has good food and environment and having a good friendly staff 😅, really enjoyed my stay at Ibis , and used utilities like gym and playing area

The facility guy Debu was very honest and friendly and used to make sure that room is cleaned well.

But the rooms are a bit small and the bathroom is dissapointing.

Only thing is that there washrooms are really small.

They had tea coffee water in the room, bathroom small

Rooms were clean only the bathrooms were little small.

Rooms were small and bathrooms were even smaller.

but I was only disappointed with the room size as rooms were really small with tiny bathrooms.

old small rooms with very small bathrooms.

I found the IBIS room blend and small and the shower and toilet was a plastic cubicle, which felt cheap and small.

Only one problem : It has a very small washroom :P

Very small rooms and bathrooms are too small.

Rooms are suffocating with no ventilation and the toilets are small cabin like.

Talking about the room; rooms here are quite small and bathrooms bit congested,

room:

the rooms are extremely small
the bathrooms look like the ones on flights.

The worst part is bathroom which looks like being adjusted after the Hotel was made and feel like you are in flight, the bathrooms do not have latches so how they expect two people to stay.The bathroom being so small always remain dirty , you hardly can stand in the washing area.

Room was small, smelly staff, not worth the price they charged for.

Room is very small and not suitable for 2 persons.

Some of the functional utilities that I really like are bedside USB charging, the bedside control for all the lights, and the fact that the rooms are small,

The staff is unprofessional and the rooms very small compared to the price charged.

It is an inexpensive hotel ( Accor chain ), rooms are small

Rooms are rather small and a pre moulded bathroom bit odd.

Thanks to all the team of ibis specially for Vijay Jyoti and kiran entire restaurant team was awesome.

I highly recommend it for anyone looking for a memorable dining experience in Gurugram staff are very helpful and attentive.. specially Vijay somit  Jyoti and Dinesh .

The staff provides excellent service, displaying professionalism and responsiveness.

Thanks to all the team of ibis specially for Vijay and swaminandan.

Stay was very amazing with great hospitality and rooms are very neat and clean my room was so cleaned even all the areas in the hotel were so good with great ambiance and dining areas also very nice food is so good specially breakfast was so tasty and delicious 😋 some staff are here very welcoming and hospitable like Vijay in restaurant and swaminandan in room area both are so helpful and my stay was unforgettable very soon I will come back.

Prashant from house keeping was very helpful and a fantastic job.

The hotel is lovely with amazing facilitates .overall stay was very good the service were beyond.food was excellent in the restaurant especially in breakfast and dinner.special mention for vijay and harsh they guided us very .and they both are always ready to help .always smiling fase,great grooming standards.

The presentation of dishes is impressive, and the attentive staff ensures a pleasurable dining atmosphere.

Food is so good and yummy 😋.taste was awesome and delicious and service was on top lable , superrrr happy with service..staff are very helpful and attentive.

All the services staff are very good very tasty food and such a great service thank you Jyoti ,Vijay harsh Kiran you are all very good and smiley face I really like mix sauce pasta it is very tasty and delicious I came again .

The staff are very kind and professional.

Such a wonderful experience in breakfast food is so good and yummy and service also on top lable great dining experience..specially vijay and hari both are great for service they both are very polite and attentive its amazing place with wonderful ambiance.

I specially want to give big shoutout to Vijay he was member of staff that was super helpful to me, even helping me about great selection of food and across different floors for a video shoot I was doing.

Staff are very helpful food is yummy 😋 and tasty I am really impressed with food service Vijay and harsh and hari gave me beautiful service.

Ibis Gurgaon Golf Course Road

small room

small bathroom

Free parking

Free High Speed Internet (WiFi)

Fitness Center with Gym / Workout Room

Had a very small issue, due to a communication gap, and entire staff goes out of their way to do whatever it takes to solve it.

I missed pool not being operational due to Covid guidelines.

We had requested for a late checkout due to some some unforeseen circumstances and were helped with the same as well.

Most areas accessible to the guests were closed then due to the government regulations.

Due to covid restrictions the swimming pool is not open

With the reason saying due to COVID reasons everytime.

Hadn’t stayed at Trident Gurgaon since 2018 and didn’t write a review last time because standards had dropped and I strongly believe it was due to the general manager (Amitabh?

However, due to COVID-19, we canceled those trips and extended our "home-like" stay at the Trident for almost the entire week!

The open areas are difficult to maintain clean due to pigeon menance

Sadly, due to the location, outside the hotel is not picturesque.

Such a shame, this could be so beautiful BUT when you are forced to stay in your room due to the lack of outdoor facilities it is claustrophobic to say the least.

Due to this there were lots of confusion and slow service.

We were given a packed meal due to an early departure , how disappointing , this was of poor quality some items again being stale.

The "pool view" rooms are surrounded by a calm languid blue (due to the tiles) water body all around - a morning meditation session just having that view before you is a joyful experience!

To top it all when I woke up the next morning there was water flowing out of the bathroom due a bad leakage.

but I wouldn't consider it as a base for a holiday in India due to its lack of Indian 'soul'.

This is due to insufficient direction boards and lack of interaction with the locals who do not know where such a grand property is located.

This review is long overdue and due to work pressures I am only writing it today for which I apologise.

Very nice and cosy environment at the hotel compound, friendly and helpfull staff, great hotel facilities - eg.

The staff was extremely supportive and friendly.

How many there is, how well everyone is trained, how friendly everyone is.

This is a beautiful hotel, the staff are very friendly and helpful, and I had a very peaceful and relaxing stay.

I loved the hospitality and the friendly nature of the staff especially Khushi Kataria and Surya Prakash.

The food was super and the staff very friendly !

but they were so friendly and welcoming every time I went.

Hotel is excellent, food is great, rooms are always clean, staff very friendly.

Her friendly and attentive service made the evening truly enjoyable.

The team is so friendly and helpful and the rooms are well maintained and hygiene 

Waiting to visit soon.

It’s worth it to return just for the kind and friendly hospitality shown by Himanshu at reception, Anshum, Sohan and Nitin at Cilantro, and Iqbal at the pool, to name a few.

Nothing was too much trouble and everyone was so friendly.

Very Beautiful Property Staff Goes Beyond Expectations Special Thanks to Parth and Shikhar from Housekeeping who Decorated my room on valentines day and take care of all my needs during the stay Deepa Housekeeping Manager very friendly Would like to Visit this property Again n Again

Extremely friendly staff who is always ready to help you.

Kudos to the staff for being so friendly and polite..thanks alot Abhishek and Pranav for a warm welcome and Shubham for keeping the room top notch

although they can use some technological upgrades considering the pricing.

Welcome was also not good manner as according to price .

The quality of the in room dining was  not as high as the prices

But, what I personally found more appalling was that the hotel-management decided to raise this with me at that hour (where they could have easily figured that we had already retired for the day and therefore the so-called-notorious-child was definitely not making any noise at that time) and secondly, even if I assume for a minute that the neighbour did indeed get disturbed, the child made noise in the private space (the child's room) her family has paid for and not in the hotel's public-areas.

The Trident and adjoining Oberoi could increase their lunch and dinner footfall if the food pricing was a bit more competitive with the many nearby dining options.

It was expensive based on the food tastes.

the Extras bill was eye-poppingly expensive.

However at the time of checkout, where we would expect to pay only the balance of the bill,somehow the whole bill was charged.

They happened to understand customers choice and provide customized service at no added cost!

The only thing with bugged me a bit was prices of the drinks menu at 361, oberoi.

They quoted me the some price and I agreed to pay that amount for 1 night at trident Gurgaon.

I just can’t imagine how the two more expensive properties manage to deliver a more personal and luxurious experience!

This was a wrong calculation as I mentioned the GST should be 18% and total price should be 3186/-.

The restaurant is expensive (London prices)

They lend a personal touch and serve with a smile despite all the demands (especially as it wa a packed house with Christmas / New Year rush).

The staff is excellent, very attentive and pilot.

I went there for dinner with friends in dec 2023

I loved the experience and hospitality was excellent 

Service done by ms sonam was amazing thanks for that 

Overall staff and food was amazing and thanks for the birthday cake.

Every one of them gave a personal touch and made the stay a very pleasurable and memorable one.

Very professional and courteous hotel staff, good food, calm environment and great rooms.

but I did not feel lonely in the hotel, as every time the staff is interested in whether I am well, everyone tries to provide top class service.

Beautiful hotel, very courteous staff and the room had a great ambience and Indian touch to it.

The professionalism and friendliness of staff, the comfort of room, the atmosphere, the architecture, all the details, the selection of food at the Saffron restaurant.

I stayed there for business trip and all staff was very helpful.

The care and level of service that all hotel staff members showed was above and beyond expectations.

The hotel is huge, spacious, clean and very comfortable The food was amazing lots to choose from and always something different to try staff were always ready to go above and beyond considering it was in Delhi it was quiet and peaceful.

There was absolute acknowledgement of things-gone-wrong as opposed to rationalization/externalization.

The service is excellent and everyone at the hotel is most hospitable.

I really liked the services and Tejvinn from front office helped me with the saree and also was very helpful and sweet .

Trident, Gurgaon

price

Pool

The hotel staff is very polite, friendly and take cares of you like your family.

Staff was quite friendly as well, Mukesh Kumar and Neha from housekeeping went out of their way to make sure I had a comfortable stay.

While the ambience was quite good, a special call out to the staff, they are really friendly,  courteous and professional.

I had wonderful experience.all staffs  were very friendly n helpfull.. special thanks to Mr RAM from cleaning dep.

Staff were very friendly.House keeping staff were very prompt.Mr shravan was very friendly and polite.Though room was good

She is one of the very friendly, hardworking person I have come across.

The room service and cleaning staff are friendly and helpful , they are more responsive than you will ask for.

The staff was very helpful & friendly specially Vidit, Hariom & Babulal were very supportive.

The staff is friendly and help you at any given point of time.

Furthermore, the staff members at the restaurant were always friendly and accommodating.

Mr. Rajeev and Mr. Lalit were friendly in Nature and very approachable.

we had very good experience with  friendly staff member and Chhotu khan was very energetic and helpful.

The hotel is new on the economical side, room is small

Rooms were small considering the amount they charge for stay.

Hotel room was to small ..so instead of 2 days we decided to change the hotel after 1st night

Worst hotel room is too small price of the room 6k n food is too expensive one Pepsi is 190 2 pcs of gulab jamun is rs200 steamed rice is 350 very bad there is no balcony also if we go to lift we should access the card

Rooms are very very small as compared to the price.

Staff are courteous,whether its house keeping or restaurant staff,rooms are small

However, for the tariff this hotel charges, I will not complain for the small room and bathroom size.

The room that was given to us was too small and tiny.

Very poor toiletries and the rooms smell of phenyl.

After the strong smell of cleaner/freshener had disappeared, the smell of cigarettes kept oozing into the room.

If you are a person sensitive to cigarette smoke, then this hotel is not for you.

Just one request to the people, opting to stay in Redfox, even I am a smoker,

Positives - near airport, clean and modern look, food is tasty

Negatives - 
free wifi is utterly slow, 
food is super expensive, 
parking basement stinks and there is no lift to come back to lobby from the parking

Special mention - secretively they apply service charge for food order to the room.

They have a vending machine for snacks and cigarette.

Rooms smells of cigarettes and the hallway stinks.

The shower had black mold everywhere, there was rust all over the appliances, the sheets had old stains on them.

Secondly, corridors and room were stinking badly.

however it was just way too noisy, the room had a very strange odor to it and the bathroom could use some work.

I second a comment from earlier that "smoking rooms" should either be on an entirely different floor or removed altogether.

We had to wait in order to get our room, and unfortunately, the smell of both smoke in the room and air quality in both the room and corridors was quite poor (much better in the restaurant/lobby though).

The smell of excess floor washing liquid is everywhere too.

The presentation was not that great either with most of the green veges appeared stale.

Atleast in my 3 times stay, Once they provided a smoking room, so I have to ask them to change it after reaching the hotel,

Rooms are small & the one in which i was staying was stinking badly.

Everything was upto the mark, Services was so prompt nd quick.All the staffs were so helpful especially  housekeeping staff & food & beverage staffs.I enjoyed my stay.

I want to call out Garima who is the Front desk associate who was very helpful and responsive.

I would like to thank House keeping folks, Sapna and Kavita for their support throughout our stay.

Especially Thanks to Mr. Siddharth at front desk he is polite very helpful and accomodating.

And I like to see the special People in the Hotel Staff.

Shravan from housekeeping was too good and so polite to me. .

I always get comfortable stay, good services  with a good smile.

Special mention of employee, Shravan who worked professionally to make my stay better.

The house keeping staff was good vidit  and hariom are helpful and give things on time and they both are good over all superb thanks red fox 🦊

The staff there esp Ankush Sharma and Shravan was exemplary.

a fantastic experience with Pradeep Mukesh, the housekeeping supervisor, and Chhotu Khan, the housekeeping staff.

Specially thanks Mr.Deepak he was helping me to book my room  also take care during my stay.i feel very comfortable.

Ram and Aman Singh in housekeeping were helpful too.

Mr Shravan from housekeeping staff was excellent in the service and prompt  in the service thank you for all your service.just one call away.calls are attended quickly.need any help or forgot your essentials he is there to provide you those.

Quick and smooth operations at the reception.

Red Fox Hotel, Delhi Airport

smell

Very friendly and couldn’t do enough for you.

The staff were all so friendly and helpful.

The hotel is beautiful (by far the nicest Westin I’ve ever stayed at), the staff is very friendly and accommodating.

Special mention to Thomas for his friendly and cheerful attitude, along with entire staff who would always greet you with a smile.

Excellent service given by Dharmendra very friendly polite and amazing experience at Westin always thank you Dharmendra for making special for us and our kids
Phenomenal service ambience and food preparation

The club lounge staff - aasawari,  praful and jayabt are friendly and very helpful in nature.

Excellent hôtel with extremely friendly staff as usual.

The hotel is modern, light and airy and the staff were extremely helpful and friendly.

Spacious luxurious room, and clean.helpful and friendly staff.good food With many choices.

but the thing I liked the most was the familiar and friendly atmosphere of the staff I met.

The service is very nice and the staff are very friendly.

The staff were all amazingly helpful and friendly.

Jayant  & Deepesh are  warm friendly & very professional hosts.

The food was really good…Turkish food festival was going on… we are served with heavenly amazing glautes by Naval even they are sone with all the starters, still chef made these for us.. we were simply delighted by the gesture …and Naval was really friendly and polite..he does friendship with my lil daughter offer her candies… the diner was awesome…we just love visiting here..we usually comes once in a month here…

The service was awesome and the staff was very friendly and cooperative.

The gym instructors especially Mr. Naresh is very friendly and forthcoming with fitness advise.

A big call out to Naresh who was always around with his smiling friendly face, plenty of helpful tips and just generally made me feel welcome with our chats.

The staff was super friendly and efficient and took care of every need we had.

It was an amazing stay - the staff is very friendly, the property in nice and well maintained and location is great.

Eventually I did call the duty manager who could only offer a namesake apology.

In-room dining and concierge are often too busy to answer calls, even after multiple attempts.

Another instance where I asked for extra plates, the server came with inadequate number of plates – on asking to get more – his response was that his shift was over and that I should call room service again to get the remainder of the plates. 5.

but after take they refuse to give..after so many call and argue with them they gave me room nd still 1room left nd they offered me that ma’am u have stil 1room left nd if u interested for renew the membership we will extend the date of expiry ..and now they refuse to give me again the room according to them dats m agree to stay .. actually they want from us agin to extend the membership not for complimentary giving us room ..we paid so much ..nd they treat us like that we took free from them membership ..so dnt do this mistake like I did ..

When I call the service desk they ask me to scan a QR code which didn’t exist in the room had to wait half hour and send reminder over chat 

Had lunch at the Italian restaurant - the breads and bruschettas were excellent however the chorizo pasta was not great - the sauce very tart /too much citrus was overpowering  

My attempts to communicate with her via text were met with silence, as she never bothered to call or visit me personally to address my concerns.

3 Phone & Fridge were not working in the room. To the limit, their staff was trying to convince me that hotel fridges work like this only. "

but I had to call multiple times and only got everything back in the evening.

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