but still no call from reception to collect the lounge access card.

The hotel has line up of private taxis that charge 5 times the normal taximeter just in front of hotel, which is legitimate

My rating should have been between 4 and 5 if I hadn’t had such a negative surprise after my stay, finding out that my company credit card was skimmed here.

The room rate was over $800/night including breakfast which was an additional charge.

Then I was charged 80+ yuans at the end for me and my wife.

You need to be aware that its 5 star and the prices in the hotel are also 5 star i recently purchased a tea and smoothie for me and a friend and got charged around £20, so check before you buy.

Hotel needs some modernization for the rates they are charging.

Main problem is ofcourse the staff - for the money they charge for the rooms, they should be able to hire more competent people, who actually can speak english.

All was excellent other than a mistake on the billing which had to be adjusted after my departure.

a full 10 out of 10..
Maybe a little wrong to try and charge $25 per night for the internet

but the organization failed checking-out when the invoices was only available after 9 am: unacceptable for an hotel dedicated to business trip

Also next night our card wouldn't work to get back into room.

It turned out that half of the food options advertised at different cooking stations were not available, most of the food was old and didn't look appealing so we had to ask for the manager and in the end they let us order from the menu and didn't charge us for dinner which we appreciate,

The second issue was for some reason my card would not read in the elevator to select my floor.

They charge for the Internet which is not stated when you log in to the wi -fi,

Cons: I'm a bit disappointed with some aspects of the service, during check out they wanted to charge me thus if mini-bar that didn't take, also at evening the cleaning staff is loudy outside the rooms.

Just dissapointed that they charged me a half day room because I checked in at 10.15 AM after a night flight - never experienced this in a Westin Hotel as a Gold SPG Member.

To protect your privacy, it isn't always easy to pay with an international credit card OFF-SITE.

The hotel location is okay, it’s far from downtown,

I have several friends staying at westin every canton fair and I used to stay in downtown due to the lower room rates and proximity restaurant and shopping malls.

You can easily get cabs downtown to bar street and other locations.

but the location was far away from downtown area.

Lastly, if you worry about the distance from this hotel in Pazhou to downtown (Tianhe or Zhujiang New Town), don't worry.

Location is perfect to attend local shows and 20 minutes by taxi from downtown.

Excellent location next to the Canton Fair and close to downtown.

if you want to go to downtown for eat .but if you participate the exhibition only , the westiin pazhou is your good choice

but subway station is only a 5 minute walk, and the price when no show is on more than makes up for a little travel time to the downtown.

The location was far away from downtown area and was very quiet with neither conferences nor fair going on.

Breakfast is decent, with a pretty wide range of items for you to choose from.The metro is about 10 minutes away

If your trip is solely leisure, might not be the best location since it takes about 15-30 minutes to get to downtown.

Just make sure you are not expecting to stay in downtown if you stay here!

The Club Lounge is spacious and the staff are always super friendly and helpful.

Staff were also lovely, friendly and efficient.

It really made me feel great and comfortable that the staff were very nice, friendly, enthusiastic, and the food was delicious.

Especially service from a lady called Amber Zhu, always smile, can solve every problems you have, very friendly and politely.

Also thanks to the executive lounge staff they are very friendly and proff

The HIGHLIGHT of the hotel is the lounge where staff are exceptional friendly (shout out to Martha and Ruby) and the food is freaking amazing.

She was very friendly and gave me a very comfortable feeling.

..

Front desk and lounge staffs are so friendly with smiles.

Also Maggie at the checkin was very efficient courteous and friendly.

Fantastic friendly service from Martha at Westin Pazhou Guangzhou, we upgraded our room to executive floor happy hour is great, the food and the drinks are just amazing and the staff and service is just exceptional.

It's a good place for business and holidays, it's near to the central area and the facilities are modern and comfortable,it has many kind of restaurants, the staff is friendly and attentive and always willing to help guests, as well as tips to know places of interest and night spots.

She has trained her staff to provide friendly personal service without being intrusive.

Staff always friendly and speaking a good English.

Alan Gu lounge agent is very friendly very attentive as he served us for all our requests as a perfect gentleman.

Staff attitude were professional, friendly and responsive.

Their teams have been excellent and they serve you with personal touch, not the kind of great 'cold' service with distance

But other than that on regular months, it’s quite a far distance from the usual touristy destinations like Tianhe, Beijing road pedestrian street etc.

Front desk service was good, no language distance even in English.

The air can be pretty choking on some days with heat, humidity, pollution and so much cigarette smoke, so consider that when looking at the distance to get anywhere on foot.

No food options for international travelers, only chinese and Japanese available (and only set dinner was available) serious cost cutting during my stay at the hotel.

nor about this Big problem:
Hotel is trying to cut down cost on food at extreme level !

The problem is that 95% of normal taxis i tried to hire with taximeter refuse to accept the normal taximeter price.

Mai restaurant not worth the extra cost (and minimal view from a table)

I booked with breakfast , since i wanted to sleep long on sunday morning i wanted to have the breakfast in the room , i told them i wanted to pay an extra fee for that .

Upon inquiry, I was told that I ordered an expensive type of tea.

Our main reason for staying at the Westin was that it caters for observant Jewish guests, with Chabad catered meals (paid privately), and a Shabbat elevator.

Breakfast expensive rmb250+ for a buffet.

I believe this is what sets a five star hotel from a major chain compared to some air BNB and Low costs chain that would probably just sweep your feedback under the carpet.

but perhaps I should pay a visit on the next occasion.

but prices are likely to skyrocket due to high occupancy.

If you reserve at a higher price the hotel cannot change the price for you.

The room was terribly expensive and didn't include breakfast.

but they are really slow and the don't get English.

2 hours to complete a normal diner solely because of slow service.

Travel through Guangzhou is slow going, even for a short distance.

3) The hot water flow is too slow and it takes more than 40 minutes to fill the bath tub.

The Internet speed at this hotel is something that needs to be improved as sometimes it is very slow and unstable.

The last big disappointment came from the IT departement, the Internet connection both in the room and lobby were slow and unstable, it made me think of Internet back in the 90s.

Internet is very slow and painful and deserves immediate overhaul as this is a business hotel.

In a few cases, service is slow and needs chasing.

The only two disadvateges, the slow elevator and lack of taxies.

I must mention their PM shift leader Lyn has been the most experienced and impressive lounge staff I have ever met.

I have to recommend you about Lyn, Tim, Winnie, Katrina, Flora, Coral, Ben they have very nice and professional services, so help about every issues, they always smile and welcome us.

But they worked very professionally and were passionate, patient and smiled all the time.

thanks for all the hotel employees at Westin Pazhou.

Staff in Executive Lounge are extremely welcoming and professional, especially Lyn and Tim, been very helpful to solve my problems and meet my needs proactively.

Lyn and Winnie from Westin Pazhou Guangzhou-
Their service is very professional and quality, always offer help and you can feel comfortable contacting them on any subject, constantly smiling and answering any request.

Lyn, Winnie, and the rest of the Club Lounge team are really helpful and can even help with the new QR code health requirements at check-in while you enjoy a glass at happy hour.

Was welcomed by Bonnie Bi at reception and her professionalism impressed me a lot given the high flow of guests during the national holiday.

but above all for yourself
I thank the staff for the service offered during my stay
a special thanks to Cindy hotel manager

GM Arthur meet and greet personally, engaged by Derrick Lee.

Luckily, one of the Front Desk girls could arrange a cake on time for me which I really appreciated.

Thanks to all HSK team to create that atmosphere in such a short time.

Service from all staff is excellent, particular mention to Alina in the restaurant and Allen on the concierge desk who go above and beyond.

Really enjoyed the experience, from the service of Pauline on the front desk to the team in the club lounge.

The lovely front desk manager Alan even warned us about counterfeit money from taxis which saved us twice!

Dajiao Fort, LunJiao ZhanLanGuan, Xi'an Tourist Area, Mt.

Gave us tons of tips for tourist attractions and the canton fair.

but is quiet far away from the tourist areas of Guangzhou..

though it is connected via the 'tube', and the city center can be reached quite conveniently) and any kind of attractions and/or tourist offerings.

The Westin Pazhou

creditcard

slow

price

downtown

tourist

location: short distance

Wing, Elaine and everyone else in the club lounge offered their usual great service and we were surprised by an extremely good chocolate creation sent to our room by Linda.

The staff, particuarly Wing, Jocelyn and all the other staff in the club lounge made us feel very welcome.

In the club lounge, the staff always make us feel very welcome.

Shangri-La is still my first choice in Guangzhou, the staff are very friendly and check in was very smooth at the Horizon Club Lounge.

Special highlight Iris Wu at woktoo cafe and also Wing, Clark who at club lounge.

And, again as normal the staff in the club lounge went above and beyond in making our stay perfect. It's things like coffee being refilled in the morning without needing to ask - and during happy hour being offered bagels (several months ago I expressed my love of bagels and I think it is amazing that this has been remembered!)

First time at a Shangri-La and after the perfect service will look at others when i travel , room was just perfect , Sherry on reception made my stay very special , was always there to help and Tracy in the club Lounge was the perfect Host, Very Lucky to have such great staff.

We had access to the club lounge which has happy hour between 5.30 - 7.30pm, great buffet food and drinks.

Every day after exploring the city, I would unwind with a couple of beers and light dinner in The Club Lounge.

We will have no hesitation to come back again to such a wonderful hotel with such a good Club lounge.

All the normal parts of the hotel, exceptional staff, great food and drink in the club lounge etc were just as good as always.

the Horizon club lounge service is professional and
 Good especially Bonnie fan
 The hotel is closing to zhujiang river and the sense is beautiful the traffic is convenient  hotel is clean totally impression is perfect 

Thanks

Shinyee and her colleagues in the Horizon Club lounge are wonderful at anticipating my beverage preferences (tea and sparkling water), my preferred seat (by the window) and their attentiveness is subtle

.i would gladly thank Skye Xu and Shinyee both service associate at the club lounge for their amazing hospitality.

The Horizon Club lounge is the best lounge i know from all hotels i do use.

The Eclipse Club Lounge is worth the extra financials.

Katherine in particular provided very attentive service in the club lounge.

Carina Shang 
Carina is a helping hand in every case, she is extremely friendly and helpful with lovely smile.Horizon Club lounge service is nice and professional, enjoy the breakfast there.

As usual the staff in the club lounge (in particular Carina and Evelyn) were extremely attentive and made the experience that much better.

We were attending the International Convention Centre just across the road which was very convenient.

First, some info about this hotel:

Location:

This hotel is in adjacency to Guangzhou International Convention Centre.

Everyone loved it here, avoiding the convention cneter as much as one could.

The hotel was
Well situated to the convention site.

Close to the river and convention centers, it’s a beautiful hotel with lush gardens and multiple pools.

On the map it looks like the convention ctr is close

I recently stayed at the Shangri-La Guangzhou for a week to attend a conference at the nearby convention center.

The Door staff helped us get Taxis to and from our Convention and nothing was an issue..
My wife and I are very Happy.

would highly recommend staying at this hotel especially if going to conference as its only a 5 to 8min walk to convention centre..

This is a very nice hotel with easy access to the local convention center.

I also had to insist on seeing her cross out the original room charge.

Hoping people won’t notice the second hold and pushing it through as a charge.

They wanted to charge no show fees, were unable to look up the correct email.

To our surprise, Ms Abbey Victoria give me birthday card and gift when I entered the room.

However I encountered unexpected problems with my visa on arrival at the airport and after a frustrating few hours, manage to be granted a transit visa which shortened my stay to just 1 night.

All the staff got to know us, pointed out what sort of fares taxis should be charging (as we found we were slightly ripped off arriving fro airport), and recommending restaurants in the city.

No roaming charges, so a big 
extra for guests.

Lunch at the Chinese restaurant was pretty good. Handy HDMI plug for plugging in your own device to the TV

Dislikes:
Bring a pool cap, they won't let you use pools without it, charge too much at desk
Overpriced drinks (one can soda was 40 RMB?)

The problem with this is that it creates a culture where the customer-facing staff are constantly asking guests to write a review on Tripadvisor, and I lost count of the number of times in just one week that one of the staff gave me a Shangri-La card with the Tripadvisor logo on it that they had written their name on.

This was actually night 3 of my stay in Guangzhou, the other 2 nights having been spent at a very disappointing 5-star across the river, charging over USD100+ per night more.

Credit goes to the F&B Director of the chain.

Check-in took 25 minutes, in Shanghai it was as simple as swiping a credit card.

And the taxis do not take credit cards, like they do in Beijing.

The elevator necessitates a room card to operate.

Our housekeeper, Sheng Ji Hong, was very friendly as she usually is too! Overall, nothing we experienced could be improved, perfect :)

We are also very excited to have met our new Chef Lim, a fellow Malaysian, he was very friendly and kindly offered to cook us Malaysian cuisine whenever we return to Shangri-La Guangzhou!

I find this hotel very friendly and helpful.

Big, clean, knowledgeable and friendly staff. But.

was extremely friendly and spoke excellent English.

After an extremely friendly welcome (with donuts for my kids which was a nice touch!

It was my first time to come to ShangriLa.The environment here is good, and the hotel staffs are very friendly.

In the Winter Wonderland the staff were far more friendly than they have been in previous years, joining in and playing with the children and really making sure everyone is happy!

There is a lady in the foyer dressed in a Disney outfit offering painting activities for kids to create the pretense of this hotel being child friendly,

The hotel has a beautiful view and really friendly staffs.

They are super friendly and professional.

She was smiley and friendly and worked long hours.

It’s our first time visiting to Guangzhou, staff in Shangri-la always polite and friendly, very helpful every time when I need assist.

The staff in overall are so friendly and polite, the hospitality in Horizon Club is superb.

Also a thanks to Horizon club staff Holly and Nicole whom I still remember as they shared their knowledge about Guangzhou and they both are friendly.

And that ia sometimes frustrating..
Consierge desk is very friendly, and cominicative.. We had a problem on a last day and they done  the best of theirselves to solve it.. Guys, well done.

The staff and service is unparalleled and they are so friendly it feels just like home..

!Brilliant 👍🏻👍🏻 They are so professional Passion and friendly nature.They always with steady hands in calm mind with the skills they have.Awesome💯

I wish I had read the poor reviews as they all reflected my experience far more accurately than the others.

Food at the ground floor restaurant is of poor quality and over priced.

The otherwise pleasant stay was diminished by a two hour wait for room service (after being advised 40 minutes) and a consistently poor English language proficiency amongst staff.

I always use their limousine service to and from the airport to avoid the nasty taxi drivers as I had an experience one time and was slipped counterfeit cash.

Not impressed with first room due to offensive chemical odor.

I ask for a non smoking room and my room smelled like a cigarette box.

Looks like the hotel  have a conference on our Sunday late afternoon arrival so there are a lot of people, smokers and hotel staff with white polo shirt packed the front entrance.

Half the time the non smoking room I am given smells like smoke.

The moment you walk in, the perfume hits you (so if you’re allergies or have respiratory issues, this might not be the place for you).

Rooms smelled of smoke, they may have been non smoking

Big thanks for Priyanka for helping us all the way!

The staff there take good care of customers.

We were greeted upon our arrival with a bouquet of roses to commemorate our 10 year anniversary… So thoughtful!

It was a perfect stay in every way. A very warm welcome from Chole and Ray in the lobby followed by an extremely welcoming Christina who made it very clear that she was happy to help with anything we would need (as well as providing gifts for my wife and daughter which were lovely!)

but professional and polite , We actually requested items for my daughter , they went out of their way to accomodate our request.

The hotel staffs ( Lock Yuan from  the pool and Crystal from SEA restaurants) and all the staffs are basically welcoming  and helpful.

Another thanks to Kitty Wu and Ms. 莫雪清 from the housekeeping team for their thoughtful and professional service and also for kindly remembering us since our last stay!

They even asked me at night to come down the front desk to pay.

The staff was particularly kind, especially Chloe, Allen and Victory who have been very responsive all the time.

We were so thankful to Priyanka, the Spa & Health Director, who made our visit truly special!

The staff is very nice and well mannered, especially Allen Li who came over to see if I needed any assistance.

but I was very impressed with how well the staff managed things - however busy it got the service never dropped.

Chole at the main desk and Wing, Aiden, Bonnie, Evelyn and Jocyeln in the cub lounge are always welcoming and make sure your stay is going to be as good as it can be!

Extraordinary facilities and staffs, Dorie and Jolyane, with great passions and professional services.

although just one night, perfect arrival experience welcoming by Front Office Manager Grace, efficient check-in with detail introduction about hotel services and facilities as she knows we are first time visitor.

but the staff worked well to make the experience comfortable as ever.

It was all in all a pleasant staycation experience with Shangri-La Guangzhou and we look forward to come back again.

Once again, thank you Shangri-La for the pleasant stay and experience, especially during such an important occasion like Chinese New Year, Shangri-La never fails to provide professional service as well as humane warmth.

I really enjoyed my experience at Shangri-La Guangzhou.

We are so thankful to Priyanka and the staff at Shangri-La for yet another wonderful experience at their incredible hotel.

At the same time, the hospitality of the hotel, especially Miss Wang Shanmei in the banquet department, remained as usual

It was a beautiful experience and I was so thankful to have Joanna as my therapist.

Awsome experience in Guangzhou Shangri-La, WHAT A WONDERFUL CITYAND HOTEL!!

I like this hotel, you should try to stay this hotel, you will get awesome experiences in Shangri-La Hotel Guangzhou.

Love the Shanghai-La experience and a highlight is always the breakfast buffet.

Thank you Shangri-La for a great experience.

I’ve experienced this only in cheap hotels.

I was lucky enough to participate in the releasing of Michelin Guide Guangzhou 2019 in this hotel, and the experience I had was amazing.

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