Never encountered a tub like that in previous stays.

Also, the water pressure could peel the paint off a sidewalk, and the tub was actually uncomfortable to stand in.

Only thing I didn’t like was the bath tub.

Three drawbacks construction out front, toilet seat too low and tub floor uneven making it difficult to stand.

*Careful the floors are real slippery around the tub.

Breakfast was well maintained and I can't say enough about the quality of the coffee! We will be back :)

Continental breakfast included also was a plus.

Breakfast was fabulous & Karyn was super friendly & extremely helpful.

Good breakfast every morning and coffee all through the day .Fantastic .

Breakfast buffet was neat and offered variety.

Breakfast staff enjoy their work and want to be there.

Breakfast is delicious and Karen, (breakfast attendant) is very friendly and accommodating.

love the breakfast and all the staff was great.

The breakfast bar was always full and the ladies were super friendly! !

Good service, great beds, and tasty full breakfast.

Anna and her staff were fabulous serving us delicious breakfast.

The next morning I managed to make it to the breakfast before it shut down.

Staff members I encountered, from the front desk managers to the housekeeper to the breakfast line attendant were all professional, welcoming, and appropriately friendly.

4 nights; family visit; friendly staff; clean facilities/room 
didn’t use amenities so no comment on them
free.coffee in lobby; breakfast was fresh; staff was on point with clean up and ensuring stations were filled

The breakfast experience was exceptional as well.

The complementary breakfast was good both mornings.

The staff was friendly and the hotel was clean and the room was very nice

Enjoyed the quietness of the area, cleanliness of the rooms, suite rooms pretty spacious, and the overall staff were very professional, extremely kind, and knowledgeable around the area.

The staff was so helpful, the rooms were really clean, and even the landscaping blew my mind.

The bathroom was very clean as well as the sheets on the beds.

The hotel is clean, well kept, and very-well lit, inside and out.

It was clean, comfy and has great amenities.

All corridors as well as the carpet looked and smelled clean! !

Highly recommend The Best Western Hotel in Lewisville for any one looking for a good price ,professional and clean atmosphere.

The exterior of the hotel is nice and clean, as well.

but the comfort and cleanliness (not to mention the value) is worth it.

Great great experience the driver was awesome hotel clean and good everyone so 😊 I would highly recommend.

The staff kept the area clean, provided us assistance in making waffles, promptly replaced empty items, and gave us details of what options were available.

The decor was lovely, everything was clean, the amenities were so nice, and our room was comfortable.

Location in the Lewisville area near restaurant and more was a great deal.

This is a convenient location to jump on I 35 and get around the city.

The location was close to food and shopping and is central to most of northern Dallas/Ft Worth area.

I have never stayed in this location and I really liked how it’s outside the city

Great location where a bit to eat is close by!

As a sweetpoto breeder, it was so good to see ornamental sweetpotatoes  at this location.

I highly recommend this location to anyone seeking a nice, clean, safe, and comfortable place to stay while in the area. Remember!

The staff was a delight and it was centrally located and close to fields, highways, restaurants and shopping.

Good location right off 35E, very friendly staff, rooms are nice and big, good breakfast, comfy beds.

Cannot say enough good about this location and the management and personnel staff.

The location is good, close to everything you could need.

!..SMH..I like BW & this location has hot breakfast, unlike the intetstate 67s location, which needs to join in on "HOT" breakfast also,but thAt I wasnt a happy camper about @ALL!😶

The hotel is conveniently located just off of the interstate and close to shopping and a variety of restaurants.

It was a good location for us, their beds were super comfortable, the staff was friendly, rooms were clean.

Location short ride to downtown Lewisville.

I had a layover and logded in this hotel for one night and the experience was simply amazing!

Thank you for your hospitality and excellent customer service.

Stayed 2 additional nights and the experience was the same all three nights.

She was polite, knowledgeable and all around just made this the best hotel breakfast we’ve ever experienced and we travel often!

but they made a horrible experience at the Dallas/Fort Worth airport (thanks to American Airlines ) much better.

I had a phenomenal experience from start to finish.

The BEST customer service I have ever experienced traveling from my hometown.

Angela, the breakfast attendant, made the breakfast experience wonderful.

Diann's friendly hospitality and great waffle making skills made our morning bright!!

The General Manager, Chris Patel and his team went above and beyond, offering us incredible service and hospitality.

I really appreciate the hospitality and welcoming the guests.

Manager and staff have gone above and beyond with   Hospitality!!

Stayed here for a few months on railroad business, the hospitality here is the finest you could ever receive.

Three generations of my family have stayed here and the staff/management have always given us the utmost excellence in care and hospitality.

This procedure really took a lot of time as people had to make their eggs in the waffle iron one by one.

Best Western Plus Lewisville Flower Mound

waffle breakfast

bathtub

cleanliness

location

staying experience

The air conditioning in the suit was not adequate.

I went to talk to front desk, no additional rooms available so they gave me another fan.

We notified the front desk that our AC wasn’t working.

Sunday night when they arrived they found that room 604 had a non-functioning AC unit.

The air conditioning would not cool and it was hot all night.

AC does not work, did not fix or move us rooms.

but could use some updating with smart TV's and plugs. The room we stayed in had humidity issues(condensation on the inside of the balcony door and several metal fixtures in the room had rust on them)

My room was chilly , temperature readout was 64 degrees so I turned the thermostat up to max 80 degrees.

No face towels cold room leaking water Front desk notified no accommodation offered.

No hot water for a entire freezing 30* day. 2.

but was not working completely related to the air unit.

It was so hot and muggy we called for another box fan and they brought us one and the people next to us one as well.

He took temperatures af the very slow blowing vents and not the bed area where I asked to show him that it was hot, 
They were out of towels until tomorrow???

1 small vent for a large bedroom isn't sufficient for the size.

Ac didn’t work, my children found used syringes in the room, asked for towels at the beginning of the stay never received them I ended using towels I brought from a water park we went to I will not stay at this property again we couldn’t switch rooms due to no other rooms being available & couldn’t receive a refund due to the time of booking it was almost like they couldn’t care any less smh.

AC was not working properly so we were given a box fan, took 2 days to get fresh towels and toilet paper.

Breakfast was so so and room wasn’t cleaned.

Guest are  treated to a free manager cocktail hour and a free breakfast with plenty of items to chose from including made to order omelets.

The next morning at breakfast; the breakfast staff stopped breakfast at 9:45.

Rooms nice snd clean, social hour nice, and breakfast fabulous.

Breakfast hours were later on the holiday which prevented me from using it.

Sixth, the breakfast was the most mediocre of any breakfast I have ever had at an Embassy Suites (which are generally quite good).

Rooms were clean and breakfast was great.

I was expecting more after the decent breakfast.

The employees serving breakfast were the only group of people working there that was nice.

Breakfast was Awsome will stay there again when in town.

I typically try to stay at embassy suites when I travel, the rooms are spacious and clean, beds comfortable and the breakfast is the best anywhere.

The staff are friendly and the comp breakfast were only reasons we went ahead and stayed.

They make omelets Mon-Fri and only serve pretty much continental breakfast on the weekends.

The breakfast was great as well as the fitness center, pool, and hot tub.

The breakfast area and lobby made it seem as if the entire hotel was nice, the rooms were stuck in 1990.

convenient location to DFW for an overnight stay,

I'll never patronize this location ever again.

Great location near the airport and easy to find.

Only reason we stay regularly at this hotel is due to location near relatives.

This location looks nice from the outside only once indoors it goes down hill .

It’s time for a renovation or a clean start at this location.

This hotel is centrally located and close to the airport.

The location and proximity to my activities for the weekend was perfect.

Great location by the airport, close to aircraft training center.

My experience at The Embassy DFW South location was very nice and pleasant.

Location is nice, easy to access lots of poi easily.

Great location for access to many things in Dallas,

This Embassy Suites is conveniently located between DFW and DAL.

I chose this hotel due to its location and airport shuttle.

I spent the entire month of November at this location.

I have been to many Embassy Suites for lodging and breakfast and I can honestly say that this location was the best!

.Hilton Honors Other Locations Is Better Than This.

Always thought about switching to the DFW North location

We asked for a manager this morning after these issues and got told no one will be in till 3pm in the afternoon.

We requested trash removal from our rooms.

however at check in we were asked to pay for a reservation that we had prepaid for (via Expedia) as staff unable to find proof of payment on their system.

I was asked to fill out a form which I did on a random website.

He asked the manager and maintenance to come in and smell for themselves.

Went for a run in 90 degree heat and asked for the complimentary waters and they refused

So, I went down to front desk to let them know and asked for a different room.

even though I requested house keeping 4 days

We asked about security cameras in the parking lot and they told us they have them

Asked to be moved to another and never got response.

I asked the restaurant manager if omlettes were available and he replied, "Not today" (on a Saturday).

Everytime I asked for a manager,  I was told that the manager was coming in at a particular time

(4) guests in the room we only, had 1 towel to shower, we requested more by following procedures and calling front desk, yet we never received them.

We called and asked for more towels, another blanket and pillow for the boys.

Asked 2 times for trash to be taken out was given trash bags to take out my self!

Fingernails in bathroom floor, no available extra towels at the time of request.

We asked for additional towels and never received them.

I actually am a former employee of this chain, and have always loved Embassy Suites;  I always try and stay there when I can.

Fortunately, we knew others staying at the hotel who graciously offered us their sofa beds for the night.

The rooms are super clean and the entire staff are very professional.

Saving grace are that staff are friendly and welcoming.

They obviously don’t care that the housekeeping  team has taken my clothing .

The front desk could not confirm when I checked in whether or not they’d have one the next morning.

The service was bar-like and the staff were very attentive.

A new desk clerk on duty gave me a different room to move to.

As with many Embassy properties, it has an open atrium design that is welcoming.

The staff are all so friendly and welcoming.

We decided to move hotels and the hotel staff was nice about accommodating the early departure which was appreciated.

And of course there were no towels in the pool area.

We had a couple of towels that were dirty.

We traveled with a large group and there was never enough towels for our room.

Took two hours to get replacement towels and they didn’t bring them we had to hunt down a housekeeper.

Horrible…don’t stay…roaches…hair in tub (enough for me to think it was an animal)…no towels only received pool towels after waiting over 8 hours.

There were never towels available when needed.

Housekeeping didn't replace our towels and when we called, we were informed they were out!

-room was dirty when we got there
-used towel left in bathroom
-hair in bathroom
-drains didn’t work well
-temperature said 65,

Did not come up to par with Hilton brand to me, expected more from embassy suites room was not as clean curtains were dirty and broken couldn’t warm the room it was cold and need to replace towels, they were stained

1 towel in the room so had to ask for more.

Couch saggy only one USB port, ran out of towels, ms lively was mean to her employees didn’t want to assist us and hated her job food trays and trash in the hallways from checkin to checkout housekeeping knocked once and then walked in on me changing bathroom outlet not attached to the wall and it’s next to the sink front desk didn’t have a manager, front desk girl still had black x from club last nightCannot throw away trash outside because the outside trashcan was overflowing, bathtub had a huge brown stain down the middle of it.

Less than an hour after I was told there are no towels left I watched a different guest receive fresh towels. Really?!?!

Instead of hanging your towels to dry, the bathroom was so gross you have to just get new towels

When we got to the room there were 2 towels.

Embassy Suites by Hilton Dallas DFW Airport South

request

towel

staff

breakfast

Front desk was very helpful and nice the breakfast was good and the hotel was very quiet nice and dark rooms to take a nap in I would rate this hotel five stars The only negative I have to say is the construction on the road

We were also told that breakfast started at 6 in the morning,

Complementary breakfast is supposed to be provided

In the morning when we asked about it the front desk girl acted surprised and looked behind her and said she’s got some yogurt and a couple of muffins we could have.

I stayed for 8 Nights in this Property and was Upgraded to 1 Bedroom Suite, Since it was COVID19 Era there was no Breakfast Buffet and instead they had Breakfast at the Front Desk in Disposable Bags.

Breakfast was better than expected and a really good quality.

The staff is friendly and professional, the manager 'Rose, made it quick and simple to book and very professional.The breakfast was great, not to mention there fresh baked cookies they keep in the lobby all hours.

We didn’t get to try the breakfast as we left much earlier than when they began serving,

The complimentary breakfast was fairly good,

The morning breakfast just ok compare to other Country Inn & Suites that I stayed at.

Breakfast was good and the staff was amazing😍 I will definitely be back to stay!

Free breakfast was fairly standard with hot items and cereals, toast etc   There was also free coffee/tea and chocolate chip cookies available throught the day in the reception lounge area.

Breakfast filled me up and walked from breakfast out the door to a waiting shuttle.

Just stayed for one night for quick trip to Dallas.

Easy  and inexpensive to get to either Fort Worth or Dallas by train.

This was my first visit to Dallas for business and needed a hotel near the airport and close to the business I was visiting.

if you ever have to stay at a hotel at dallas to catch a flight next morning this is the place.

I had a late night flight into Dallas, so I needed a place close by to airport.

This hotel was perfect for our night in Dallas.

I flew into dallas to see my kids for spring break.

Staff is welcoming and friendly and this hotel is a good value for Dallas area.

The location of the hotel was great since we had appointments in both Dallas and Fort Worth.

We were very disconcerted and stressed because we had just landed in Dallas at midnight and our connecting flight had been cancelled because of the storm.

On November 29,2018, we flew to Dallas for the big Cowboys game at AT&T Stadium, from Mississippi.

We would stay here again if we are back in Dallas.

twenty minute drive from Dallas centre and about 30 minutes to Fort Worth with a selection of chain restaurants around the area.

They will shuttle you within a 5 km radius so you can get easily to the TRE railway and from there into either Dallas or Fort Worth.

It's about 15-20 minutes away from Dallas and AT & T Stadium.

A great option for those who visit Dallas for flight training at CAE.

We were close to the field, and conveniently located to travel to Dallas or Fort Worth.

My friend and I went to Dallas for a Game.

We will be back in Dallas next year and we will use this place again.

Check-in and ckeck-out were quick and easy.

Located in a spot with easy access to the highway and good selection of quick food.

The rooms are very quiet, beds very comfortable and bath tubs are easy to get in and out.

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