It was cold, processed and not much variety.

The pools are not heated and are quite cold for our liking.

Food a bit cold, aside from the two items selected to have grilled.

There were some cold dishes, including the bacon at breakfast

I was disappointed in the cold temperatures and general salty taste to most dishes.

Drinking Water:
The hotel offers freely available cold water bottles that are single use plastic.

but cold hot dogs and ham and cheese toasties (with barely any cheese and one tiny thin bit of ham) , on the third day it looked like someone has taken a bite of it then kicked it round the room.

We didn’t ever have to get out because we were getting too cold.

- Mosquitos - saw 2
- Cold food - was all fine
- Lack of food variety - Besides breakfast (which I’d expect to be similar) there was so much variety if you don’t have the pallet of a child
- Grilling your own food at green and grill - loved it! Something a bit different and the waiters were really helpful (specifically Vasilis who made time to help out, explain how it worked and I could tell he really loved Greece!)

one child was sat there waiting for his pizza  he received it after everyone had finished eating and it was burnt and cold.

We found the selection at each meal time to be extensive with plenty of options on hot and cold food, so that we never got bored of the food in our 10 day stay.

however food is cold all the time unless it’s fresh from a chef bringing out to restock.

Pools - 

People moaning about the pools being cold, honestly get a grip.

Sadly my little boy wasn't really able to use the pools as they were to cold for him, he was shivering after 2 minutes or so in the water.

It can be quite repetitive and mostly either luke warm or cold.

Food - 
Overall ok - can agree with the other reviews that I found it a bit bland and also can be cold.

The highlight was definitely the friendly team at the spa.

The bars are good & the majority of staff really friendly & helpful.

On positive notes most of the staff were friendly and helpful.

All of them are astonishing, friendly, helpful and really increadible.

Staff generally - all very friendly and helpful throughout the resort.

The staff in housekeeping are fantastic, they are friendly and did a great job every day.

however READ ON

Rooms are lovely, pools fab, outside staff very friendly.

The staff in the complex were all very friendly and nice, always helpful and courteous.

Staff were all extremely friendly and helpful.

The reception staff were professional, not necessarily friendly

The TUI reps were all fairly helpful and friendly too.

Was told before all staff are extremely friendly and all speak and say hi.

STAFF
Our experience was faultless - genuinely every person we encountered was friendly, helpful and polite.

They were so helpful, friendly and  attentive.

A lovely hotel with fantastic friendly staff.

The staff in both bars are so friendly and work so hard and there is waiter drink service so you don’t even need to move from your sunbed!

Most of the hotel staff were friendly and helpful at all times.

although I think additional staff would be beneficial for this as the poor waiter was running back & forth trying to deal with diners in the Sea Resto Amphitrite at the same time as dealing with us.

Why I’ve given it a star less, they are very poor, especially the beer.

Our poor son was so bored, constantly asking to go home everyday.

The hustle and bustle and the lack of cleanliness in the usual main dining room - simply not at the level of 5 stars, maybe 2/3 stars, dirt, food on the floor, poor service from the waiters, unbearable noise, a very, very big disappointment, there was simply no desire to eat breakfasts and dinners .

Due to the poor quality of the main restaurant, we checked “the grill”, advertised as a fancier restaurant.

but the quality was very poor and a lot of the time was far too salty.

They missed at least 5 of our 11 nights there which feels poor.

Unfortunately some of the cocktails are really poor quality tasting.

I expect the reviews saying the food variety was poor are because they only eat beige food.

but this ruined our evening and upset the wife, really really poor.

We resorted to going to a nearby bar to get drinks as the service was that poor and they won’t serve alcoholic drinks unless beer or wine.

However,  poor communication skills on TUIs behalf.

On the other hand, the drinks service was poor and several times we had an entire meal without being offered a single drink.

Main let down was the food , very poor , don't bother with the alacart it's just as bad , we went out too eat last 5 nights even though we were all-inclusive,  Drinks are very poor aswell , beer about 3% , had no towels in our room last might of stay

but everything else was pretty poor quality with much of it dry and luke warm.

Beautiful resort.the entertainment is amazing, all staff are great with kids.

More staff needed and definitely more space!

The lady who is admin for the group really sold us a dream!

Positives
Stunning hotel
Fab staff - this was a huge positive as some were outstanding 
Lovely and clean
Upgrade to a hot tub room if you can as it’s worth it

Negatives
Food
Lunch at the green and grill is ok with the gyros and the fruit and salad are fresh and breakfast is copable
Evening meal is so bad we ate out at the saloon crazy horse when we could or we had to survive if fruit or salad which for a 5* is totally unacceptable 

If you like cats, take cat treats as there are many cats and kittens and they are adorable

I was surprised the staff in there werent happier knowing they were basically robbing you.

Starting from the reception, Konstantina, Katerina, Filimonas, Nicoleta, Eleftheria, Stelios and Spyros.

7103 - situated further into the hotel grounds, we had a golf buggy to transport us from the reception area to our room.

Staff - the ones we have spoken to are brilliant and helpful!

All the staff seemed happy to be there and were always pleasant and great with kids.

TUI BLUE Lagoon Princess

cold

poor

Free parking

Free High Speed Internet (WiFi)

Pool

The staff are unbelievably hard working, friendly and kind - they really make you feel so welcome and at home!

Staff are brilliant , friendly , attentive and nothing too much trouble.

The staff including the manager and TUI staff were friendly and helpful.

The hotel is on the whole very good ; it’s clean, staff are friendly and knowledgeable, food was good, way above the average you usually find in buffet restaurants abroad.

The staff were friendly and very attentive and made sure I did not eat any foods with gluten and catered well to my needs.

The Tui rep, Roxy, was Professional and friendly.

absolutely beautiful place so friendly and welcoming will definatly return as soon as possible food was to die for never a bad choice,so friendly in dining room especially the matre d. little food shack was amazing beautiful salads fresh fruit and cakes

Very Friendly staff throughout the hotel and can’t recommend the restaurant manager lady enough.

The pool bar was lovely and again the staff were all so friendly.

The restaurant staff are very attentive and friendly.

Everyone you met would smile at you and were so friendly.

One of the best things about this hotel was the staff ,always working hard through the heat and they were really friendly there just wasn't enough to go around.

They are so amazing and friendly and really go out of their way to make you feel special.

The food was good with lots of choice and the restaurant was lovely with very friendly and attentive staff.

The staff, as always in the Greek hotels were so friendly, worked hard, and super-efficient, which we appreciated.

The cleaners are friendly and come in every morning and evening and the cleaning is done to a high standard throughout the whole resort.

We stayed for 7 nights and had a fantastic time, a few of the highlights included the massage at the spa and the spa in general, the super friendly staff and the choice of food each night.

So cheerful, friendly, polite and helpful; it lifted our experience to the next level.

Its been a poor show throughout and not somewhere i would class as 5 star as the service certainly was not.

We gave the evening a la carte a miss as others had said it was poor.

It’s not the prettiest of surroundings and the beach is, being honest, very poor.

The food in the Culinarium was particularly poor (the meat was incredibly chewy, most definitely not a tenderloin piece of beef  and my dessert was pretty much raw).

In my opinion, the night shows at the Bar it's a bit poor quality.

Drinks were also of a poor quality with for instance, a gin and tonic being served without lemon or lime.

The entertainment was generally poor and repetitive so we tended to avoid the main bar in the evening.

but wasn’t what was  advertised on the app
Air con blowing out cold air in lobby bar making everyone colder when it’s already cold despite many people asking for it to be turned off
Cocktails are poor not the variety of what’s on offer but the content 
30 mins wait for dinner this eve (5th May) due to new arrivals to hotel, no booking system put in place and the restaurant had so many uncleared and empty tables - booking system needed urgently!

but generally v poor, cold, poor choice and felt very tired.

Bad weather - particularly early and late season, put something in place for poor weather.

Services by all the staff exelentthe only issue was the night time entertainment very poor for 5 nights out of 7.needs to bring in better acts singers bands ect.Elena was the best

This was a major let town and certainly not worth the £100 + we paid and I would recommend just doing the shopping one to the city (cheaper) and then if you want to do some history and sites do the 'hop on hop off bus'! It was a poor walking tour starting at the old citadel above the city and walking down to the new areas, with little in the way of historical or cultural stops (down some dodgy back streets avoiding the dog poo!)

This is really poor considering how many hours one might lie on them.

The location is poor, being isolated, and there are issues that need to be resolved.

Six of our seven days were impacted by poor weather, this resulted in us spending more time than planned in our room.

Cons:- Found the reception staff very disinterested in any problems and always had to refer to management who were never available at the time which gave a very poor front of hotel service.

The location is poor in terms of the immediate vacinity so if you fancy a stroll after dinner, you have Pasir pool bar for loud music,

Poolside drinks were a bit hit and miss with poor quality spirits and staff who clearly didn't know what was on the cocktail menu, it was also busy at lunchtimes providing  drinks for the diners to.

We checked in just before midnight and were shown to our room by Konstantinos who made check in swift and welcoming.

Staff followed up with me every day to check how I was doing and did I need any medical attention.

Very polite and pleasant every time we went for food.

but is varied and good and the bonus is it doesn’t go on till the early hours of the morning 
For us this was truly a perfect chilled and relaxing holiday which is exactly what we wanted 
Thank you to all the management staff the Tui blue team and reps Rux and Alice for giving us the perfect holiday 
Would we come here again yes definitely without a shadow of doubt 
Just perfect 
Michaela and Paul

The staff at this hotel are all amazing, nothing is to much trouble.

The main “captain” of the lunch restaurant can come across a little sharp when you are ordering your food .

From the moment we stepped inside the hotel the reception staff couldnt have been more courteous and helpful.

Staff from the cleaners to kitchen to gardeners to bar staff .

The staff were always helpful and even when they were busy they had a smile on their faces.

Spotless - food was lovely- really fresh salads and fruit / lots of vegetarian options in buffet restaurant - if you like fish you’ll be in heaven - could do with more options in the a la carte fur veggies- staff were great - pool shuts at 6pm

This Hotel is a must your every need is catered for you want for nothing 
The staff are amazing a credit to your hotel.

This hotel is spotlessly clean with staff always cleaning and tidying.

TUI BLUE Lagoon Palace

Meat and fish were all overcooked and basically inedible, I survived on chips and salad for the entire week as did my partner who is vegetarian, the vegetarian options were extremely poor and was there was, was either undercooked, especially the pasta, or cold.

Small note for people with signs of a cold: due to Greek regulations, the hotel may bring you a Corona self-test to the room which you must take and the results of which will also be checked.

The food was terrible cold Evey night people taking food out when they want children unattended spreading through on segways this holiday was not catered to English at all sadly we wouldn't return

Water in the hotel pool was a little cold, the sea was warmer.

We did have a problem with water in our room and had to get maintence out on 4/5 separate occasions as was either scorching hot or freezing cold.

however with some of the fish being overcooked and some meats were a bit cold.

The only thing that came in May and the weather was cold,

May season needs to be somewhat "observed": due to cold sea and consequently low prices, a lot of booz-lovers choose this all-inclusive hotel.

Nina as well when around the resort was always very friendly and polite every time we interacted.

They were very friendly and kind .Which we really appreciate thet.

The Management is amazing and friendly the stuff I can’t find any nicer word than absolutely exceptionally friendly.

My mum is in a wheelchair and the hotel is very buggy and wheelchair friendly.

People are friendly, the area and rooms are so clean and well taken care of, the food options are great and the food is excellent.

Great beachside resort with a beautiful sandy beach, great service and friendly staff.

+ spacious room and bathroom, amenities for kids like potty
+ friendly and helpful staff
+ mosquitos nets on the doors and windows and also raid mosquitos plug in every room
+ everyday cleaning
+ food was just great, I think I gained like 5 kg, very various and delicious
+ cocktails and alcohol were very good, the bartender was great!

The animators are professionals, they give motivation and support, they are always friendly and welcoming.

Friendly Staff: The staff at this resort are incredibly friendly and welcoming.

The staff are all fantastic and extremely friendly and we talked for hours to many of them, the hotel only had 3 other English guest's during our stay, we are very sociable people so having the staff to talk to was a godsend.

All the hotel stuff is really nice; everyone is always helpful and friendly.

Clean rooms, well-kept grounds, delicious food and very friendly staff.

It's also very friendly and suitable for families with small children. 2.

The entire team was incredibly friendly, and their activities always put us in a good mood without feeling intrusive.

Even has a very friendly tabby cat (we named her Cleo) who is very well behaved and doesn't enter the restaurant

Both the service staff and managers are friendly and willing to fulfill any wish.

All the staff were polite and friendly and we promised to give a special "shout out" to the Animation Team.

Yuri and Efrem serving were super friendly and work exceptionally hard!

At no point did the hotel feel crowded and despite reviews stating the opposite, there were always sun loungers free around the pool and on the beach.

One housekeeping lady didn’t respect the DND sign (most of them don’t speak english at all) and woke all 5 family members during afternoon nap.

but here is your card you can do it yourself (champs attitude lol)
- both minibar and cleaning staff do not obey do not disturb sign (woke up one of my children as they stormed in,  luckily child is a good sleeper so he recovered and continued to sleep)
- nobody told us that indoor pool needs to be booked due to bad weather; that was clear for sauna at all times,  but not for the pool,  apoarently a new rule was made and we were not told.

The mechanism appears to have been removed which now means the tables are hardly used during the day.

Only problem is sun beds reservation buy quests which should be forbidden.

They replied again within a couple of days again stating that the hotel would be closed.

Here like times to attach signs a la "towels are changed only if lying on the floor".

Notice: 
Suspicius - check how many reviews has been written from TA members who wrote only one review - about only this hotel.

The service in the restaurant is slow- in average 12 tables are covered by 7 waiters and it is still general situation that the used plates stay on the table until you ask them to remove them, Coca Cola is being waited for 20 mins and food arrives to the table in a stochastic manner- main course before appetizer.

However, they do state that nobody should be leaving towels or bags as they will be removed.

The only tiny, tiny recommendation is to put "Wet floor signs" in the common toilets and the restaurant and bar area, because they get very slippery when wet.

There is also a sign saying reserving sun beds is strictly forbidden

I came here and first i notice that The double deluxe room is very small , The Cleaning team doesent do a greate job , The Food is Boring same Food every every day . .

The ALC restaurant service was good, bread delivered to table, could choose from various wines and bar drinks that were served to us at table and staff were very attentive.

The bar staff are kind and they were an absolute pleasure to meet.

Under the Mini Market there is a wine cellar with free wine tasting, the sommelier was very informative and told us all about the different wines from the different regions of Greece.

All the hotel staff was the absolute best, especially the massage and spa staff.

All the staff of the hotel are professional !

From minute I contacted the hotel to book my holiday everything was explained with the highest manor and professionalism.

In hotel, there are also working a great animation team (Pathos Greece) which organized every day activities and games.

The animation team is wonderful- a lot of activities for kid, cooking class, craft and adventure games and mini disco every night.

The staff are all very attentive, professional and clearly strive to provide 5 star service.

We were also amazed by the animation team.

It was one beautiful experience: from staff to facilities to food.

What really makes this hotel is the staff, who are some of the friendliest and most helpful I have ever met - always smiling and chatty, whatever time of day (despite working very long hours!).

This time special acknowledgement goes to kids club animation team with Suzzana as team leader!

The attention from the staff was impecable, worth to recognize everybody.

The A la carte restaurant is great, as well as the friendliness from all of the bar staff.

Thanks Pathos team and hotel staff for this enjoyable time.

but what really surprised us was the animation team!

Potidea Palace Hotel

sign

The hotel itself is also amazing all of the staff are so helpful and very friendly.

Stella and Victoria were very attentive and friendly.

all bar staff are very friendly and glad to help in any way , keep up the good work Nikos.

Writing this on our last night ,carnt find fault with anything ,maybe only thing Gym could open earlier than 9am,otherwise Food very good ,rooms very nice cleaned daily with fresh towels ,staff all very friendly and helpful ,this is our second trip and certainly won't be our last .

Stella was very friendly and helped with whatever was need.

The hotel is lovely and clean staff are friendly and helpful.

Staff welcoming, helpful and friendly
Particularly George in the restaurants

Cons
1.

but choice was limited especially on a lunch time, restaurants were clean and staff friendly.

Fabulous hotel, extremely clean, friendly staff.

Very friendly staff
Spa ( i was by Eirini for Massage)-excellent!

We never encountered a member of staff who did not go out of their way to be friendly and helpful.

but nice, very friendly staff, excellent service, sea is as blue and clear as it can be, our room was spacious for three.

The spa team is very friendly and very skilled.

Positives:

-  spa is excellent 
-  lifeguard works tirelessly and is such a friendly guy
- water sports available
- animation team work and staff are friendly.

Very friendly and helpful staff nicely decorated and clean the food was very nice.

All staff most helpful and friendly around the hotel.

Positives 

Lovely and clean hotel
Staff friendly and helpful 
Facilities are good - swimming pools are great 
Food and drink available throughout the day.

All in all a very poor experience to what I've had at previous 4* hotels.

but shabby and dated 
Food is average and repeated
From the outside looks great but hides poor rooms  which are supposed to be 4* but aren't 
The entertainment is poor  in 2 weeks we saw live music twice 
Location is miles from shopping or alternatively bars or restaurants.

The air-conditioning in the room was to say the least very poor.

- shuttle bus has limited times
- Not much around, quite secluded and taxis were expensive 
- Food was quite poor (I'm not fussy),  the only holiday I've been on and not liked any breakfast.

The machine coffee in the morning was poor.

Very poor kids club and afternoon animation, animation team no experience,  low level of activitis for kids and adults.

but we found the entertainment was mostly poor when compared to other hotels.

Just returned from 2 weeks at this resort
Very lucky with the weather at this time of year only 2 poor days, it was still very hot

but limited choice, lunch and dinner were very limited choice and poor quality of what was available.

Also, the air conditioning in the bedroom was very poor, i'm not even sure if it was working properly to be honest

As has been voiced before, the entertainment by the animation team is quite poor.

The food was monotonous and of relatively poor quality, especially for lunch.

The air conditioning was poor and the room got very warm.

Upon arrival the receptionists English was quite poor and I still have no idea of how to get a beach towel as this was never explained, thankfully we took our own.

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