2) Travel cot for my baby was just left outside with the mattress on the floor covered in ants when we arrived.

If you get the room on the first floor - be prepared for the ants.

Some had ants in their room and AC was not working.

but we did find ants in the rooms every day, the bathroom was clogged up and meant that you stood in your own shower water as it took at least 15 minutes to drain and not providing bottles of water every day (instead of every two days) for an all-inclusive and that heat was annoying.

Room was quite small for 4 people and was full of ants there was a big chunk of wood missing from our door.

Ants appeared from a hole by the bathroom, maid popped in to stuff the hole with toilet paper and sprayed ant killer!!!!

One time all the bedding needed changing as the ants were all over it.

Milions of ants in bathroom and (as you can see on attached pcs) single room

but had to report ants twice as they were everywhere in our room .

Our room this year was a ground floor garden bungalow next door to the children's pool and because it was a garden room we were plagued by very small ants.

And what was bad - not enough drinkable water in the bottles, you have to pay for safe (25 EUR per week or 40 EUR for 2 weeks), many ants are in the room + cockroaches.

but: room was too small for 4, the bathroom was old style, the sea view was only partial and hidden by cars, the A/C was old and remote not working properly, too many ants in the room, staff could not solve the problem and finally left us the insecticide.

There are a lot of ants and we had a bug in our room.

As concerns the rooms are quite comfortable and clean with a good daily service that unfortunately can't do anything to avoid unexpected guests like several ants, and in any case we  are not talkng about million of ants

Even after several phone calls and reports to reception the ants remained until Freddy stepped in and the room was sprayed while we were out.

The hotel also has a creperie which has waffles, pancakes & ice cream, and there is a pizza bar at the beach- the food was really nice at both of these.

Will probably return in a year or 2 after the renovations as looking at The Laguna & Aldemare Royal Thalasso in Crete for our next Mitsis visits.

The beach is very clean of a great standard and easily got sun beds each day.

Pizza, hotdogs, toasties  from the beach and pitta from the american diner corner if you just want a quick snack for lunch.

although over half the beach totally unused.

Super close to the beach with amazing wildlife.

Food at all of the many optional outlets was first rate, from the fresh pizza on the beach to the rather exceptional ala carte restaurants on site.

They always have things going on, whether it’s at the pool, beach, lobby bar or amphitheatre.

We liked very much sports team - Georgia, Stavrulia, Angey, Isadora - without them our vacations would be just lazy laying on the beach))) Thank you for keeping us in good form

- Lots of sun beds and umbrellas on the beach front
- Mini fridge in the room is free of charge, topped up every 2 days and always has bottled water available
- Nice bars on the seafront to the left of the hotel (Mosa and Lythos)
- Evening shows in both the amphitheatre and main bar 
- Tourist shops opposite the hotel
- Water sports on the beach (expensive

Beach was perfect with little or no tide, super clear water and very safe for swimming, we were able to get ourselves a sunlounger and shade most days

The beach is less than a minutes walk from the amazing hotel where you can get pizza, hotdogs, toasties and refreshments inclusive with the hotel.

lady at beach bar is excellent and a credit.

* Beach

The beach is very pebbly and shingle.

Staff at the beach bar lovely (the concierge staff

The beach was great especially the pizza and bar on the beach.

On the plus side you can not fault the hard work of the staff  especially the lady at the beach bar , always smiling and happy and of Demitre at the taverna always had time to ask  how your day was going.

The added bonus of having our fridge refilled was always welcome after a day on the beach.

The pool area is lethal with lots of steps , broken tiles and so slippery we decided to spend our time at the beach which was fab a lovely Pizza Hut freshly made , beach bar & snacks also would like to say a shout out to George who was great .

but was busy as you might expect at peak times.

Pool can be very busy with tons of kids .

The pool area is super busy, very noisy with music booming out and lots of activities going on (water polo, water yoga etc).

but they were usually so busy at the pool bar this was a rarity not a rule.

- restaurant always busy
- pool not big enough for 1300-1400 guests.

Food - the main restaurant got really busy during peak times and u might have to queue up.

Again a little busy for the staff to cope.

but can get very busy, so we got a taxi back for 20 euros.

although it can get very busy, we did a lot of walking in those winding alleyways and then stopped for something to eat which was a disappointment, guess we just picked the wrong rooftop restaurant.

Food was terrible nothing was labeled properly and you had to constantly ask the staff what x/y/z was and as its a busy resort it not always possible to find someone.

Given that the only bellboy (for a 400+ room hotel), was busy - I was asked to move all of our bags from the car park to the lobby. 2.

-the room cleaning was not good, basically just made the bed and tea/coffee not refilled
-some areas a bit tatty/worn looking
-amphitheater very run down 
-buffet sometimes over busy and food not always great
-felt sorry for our son in the partitioned family room as a/c didn’t reach him

Now the positives
-great a la carte restaurants.

The main bar in the evening is so busy, you have to queue for ages just to get a drink!

😡

The main restaurant is not large enough and is incredibly busy with queues for everything and people darting around.

If planning to visit the AL A Carte restaurants you will need to book them the day you arrive via the hotel app as they are very busy.

Be aware that if you get table service at the main bar area you could wait a while for your drinks - again they are busy so this is not really the fault of the staff.

Stayed here for 4 nights in September, I was a little apprehensive due to reading some negative reviews

The rooms, the pools & the sun loungers around the resort are showing their age & renovations are due to start this winter.

In the end the general manager told me it was a mistake, and due to very hot weather people in casual shorts and shorts in general were allowed in.

We left the bar area several times due to this awful noise, which we could even hear two floors away.

but only due to some exceptional staff mentioned above !

but the tex mex made my mother poorly for a couple of days due to being given undercooked fish and the waiter Daniel in there was miserable and just wanted to get finished.

but constantly having to complain and chase members of staff, having hardly any sleep due to the heat and bites all over us from the conditions.

Unfortunately we were unable to celebrate our 50th wedding anniversary or my 70th birthday due to lockdown,

It is fair to say that some small aspects of the decor are now ready for the planned renovations, due I believe in the near future, having been delayed in part due to Covid disruptions to the leisure sector generally.

Due to ‘COVID’ the A La Carte restaurants had to be booked via an app, stating room numbers, this was impossible due to our group size.

however, due to covid, cleaning is MANDATORY.

After a long hesitation due to Covid situation, we decided to go on holiday.

I understand that due to Covid there are no physical menus, 

I was not able to sleep at all that night due to noise from cars.

Due to me being Pregnant and VERY peculiar and strange about the food im aloud to eat - they were so understanding.

The promised renovations have not been carried out unfortunately maybe due to circumstances this year,

Sadly due to having to book restaurants in advice we only got to book the Mexican for one night.

On the last day, we were getting ready to leave ( it is a legal requirement in Rhodes to check out by 1100 due to Covid cleaning requirements).

The whole of the complex is kept immaculate, which is no mean feat considering the staffing levels are only running at 40% due to Covid.

Staff are exceptional, Elisabeth in the Lobby Bar especially stood out, hard working, friendly, such great customer service.

The staff are all super friendly, helpful and cheerful.

I am coeliac so need a strict gluten free diet, and whilst the options for me were pretty similar most days, the chef in the main restaurant came out to speak with me before every meal and was really friendly and helpful - this is huge for me, as going on holiday with strict dietary requirements can be quite stressful.

Reception
Always a warm friendly welcome, Tasos, (Eleftheria  thank you for sorting out my booking )and the team happy to see guests arrive and nothing is too much trouble, always smiling and helpful.

Food and drinks were amazing as well as the staff was professional friendly and very polite.

Comfortable well organised territory,  tasty food, friendly staff, nice evening animation.

Positives:
- on the seafront, walk across the road and the beach is there
- Staff are friendly and helpful
- Lots of activities (volleyball, water polo, table tennis)
- Lots of excursions (Lindos sailing day trip being INCREDIBLE)
- Good variety of daytime snacks
- Shop on the hotel property selling everything you could need/have forgotten
- Pillow choices 
- Beach/pool towels available free of charge 
- Pizza down at the beach is a must have however you only get 2 slices per time, you can ask for more

The staff are so friendly from reception, waiters to the bar staff.

The beach is lovely with fab fresh pizza and a great bar, where the staff are always so friendly.

Beach bar had friendly staff, beach pizza place was good, 
Friendly staff serving drinks at the sun loungers on beach

Would I recommend?

The bar staff were friendly and served you with fabulous alcoholic drinks and non alcoholic drinks.

The staff were amazing, very friendly and always happy to help.

Really warm and friendly, polite and very well-behaved - loved it (made me feel very proud to be British).

The staff were all extremely friendly and went out of their way to make our stay enjoyable.

Most of the staff were friendly and the staff in the main bar were great.

Another big shout out to the waiting staff, very friendly & helpful.

I also must commend housekeeping and the lifeguards in particular Atonis for their friendly manner and care of the people here.

Ronaldo, Manos and their team is the best bartenders and most friendly u will meet!

Amazing food,such friendly staff ( shout out to the beach bar ,main restaurant and cleaning staff :) ) Reception staff could use work though.In addiction,  if you want to have quiet holiday, this is not your  place.

Lots of choice in the buffet restaurant, the salad options are amazing.

but we had no trouble finding sunbeds and spent no time waiting for food or drink.

but I would make special mention of Irene and her coworkers at the  a la carte restaurants who go above and beyond to make your stay special.made a lot of special memories.

The al a carte restaurants were also always able to cater to me.

Particularly Sotiria at the main restaurant who was incredibly welcoming and Adonis at the lobby bar who went above and beyond.

Restaurants
A la Carte - Tex Mex, Pan Asian, American Diner and Greek cannot be faulted and that's one of the reasons for 5 stars.

Especially those working in all the restaurants.

Staff are amazing, food is out of this world.

That said all the food was first rate and always available.

Food was great, particularly the restaurants you can book (highly recommend the Greek and Tex Mex ).

Great food and the little craperie is amazing!

Most people wear their pool clothes to breakfast, lunch and dinner

Food in the restaurant's was nice the best one of course was the greek resturant and anything from there.

Quicker than the a la cartes which was a good 2 hours in total sat waiting and eating.

but was ok. grilled section was quite good.

but being woken up everyday to someone just entering your room is rude and annoying.

If you like watered down soft drinks, fake spirits, smelly bathrooms and rude staff then this is the hotel for you!

The reception staff were very rude and not very helpful from day one.

Complete cowboys.. ruined a night of our holiday and the man who you book with in the hotel was so so so rude.

So we went back to reception and spoke to a very rude member of staff, who was so unhelpful.

She accused us of jumping ahead of other tables which we found quite rude.

Some are better than others, some find it difficult dealing with entitled Europeans who can be very rude and demanding, and I can't say as I blame them.

Pizza on the beach was a joke, the staff were rude and surly.

When we got to the new hotel, we were only booked in for one night. When I tried to clarify this with the receptionist, he said I was being rude and that he couldn't help me because he had "lots of work to do."

Most of the staff are rude except for the girls working in the brunch restaurant.

Another beach bar on beach that we found out was part of other mitsis hotel by being shouted at by barman, "not you're bar lady, other bar"- very rude and embarrassing.

but suffice to say two reception ladies were so rude I have never been treated in such a way in any hotels in 30 years.

but I need to mention the captain at the greek restaurant  was very rude by speaking always with double meaning which my sister and me took it very offensive and impolite.

.maybe the guy in charge actually liked them despite being rude and grumpy to everyone else. Negatives.

I found this really rude, we've never been anywhere where the maids just take your money off the side.

but she was really rude and it spoiled our first night.

We are questioning if all-inclusive is right for us given the behaviour of some of the guests, they were generally rude and ignorant (I rarely heard anyone thank a waiter!).

However another member of guest relations was very rude to us regarding the free boat tickets.

Bar staff are really lovely, as were the rest of the hotel staff- Minos, Christos and Kevin to name a few.

Any questions - I e-mailed the concierge & always received a reply.

Everything was perfect the staff were extremely helpful and efficient.

The hotel staff were all really helpful, and after having an issue with the shower in our room they moved us to another one with no issue.

The staff were so accommodating and so helpful!

The staff are all absolutely fantastic and made the experience wonderful for us.

Staff always cheerful and attentive, Georgia ( this ladies laugh is infectious, if you are feeling down go listen to her laugh you can't help

Whilst some staff are lovely, there’s also the other end of the scale.

The staff are very accommodating and always available to help.

I know I want to be back, I know I wish to see the staff sometime again.

but is open most of the day, We arrived in the early hours from London and was treated to a meal and drinks from lovely staff.

Adonis, Babis, Fredrick are other names that had great personalities.

I went to this hotel again after 4 years and it exceeded expectations , all of the staff where so good and the entertainment and animation team where fantastic , I made friends there and a member of staff called Nicole helped me settle in and helped me make friends, it was so good I will be sure to return in the upcoming years!

Mitsis Rodos Maris Resort & Spa

rude

busy

staff

restaurant

beach

only criticism is when we arrived our room smelt of smoke, i asked for us to be moved due to us having the baby and not wanting to breathe in smoke all night, we were told the hotel was full.

On the first night we needed to complain about the noise from next door both sides and above it felt like we had booked at a party resort due to the noise.

though I can see why this hotel has  been given a 5 star rating due to the complex and the facilities it has on site-  it just lacks thst 5 star personnel touch.

but due to the Pandemic did not go on holiday until May 2022.

as did we when it arrived due to it being gristly and tasting strange.

- The bed situation at the pool is limited, which isn’t that bad due to large amount available at the beach

ARRIVAL;
We arrived in the early hours of the morning due to our flights from Gatwick.We were greeted from our transfer by the hotel porter who took our bags for us and waited for us to check in before taking our bags up to our room for us.

It is not clear that room service is at an extra charge so to our surprise as we missed lunch due to the SLOW service at the front desk we asked about just getting a nice hot meal to the room to find there was a charge - which needs to be clearer online.

We booked this through Booking.com and flights through Tui as our Tui rep explained this was the only way due to it being in a few days time.

We tried all restaurants except the burger one which had to be cancelled due to bad weather.

I don't know if they had reduced the amount of seating due to covid.

Spa: unused so cannot comment all indoor facilities were unavailable due to Covid restrictions, shame

although the pool is freezing and the main pool isn't child friendly due to depth, if your as  unlucky as us and someone poos in the pool it will then be shut for 4hours meaning you all race to the beach (this happened twice on our stay) also worth noting the guy that pulled the turd out with his net just dragged it along the floor around past the bar and into his truck. .VOM!

We spent the week on the beach as there was never any room around the pool due to people leaving towels from first light and remarkably the Wifi worked on the beach!

journey home and we were told this was not possible due to covid restrictions which again we understand

On the first morning, I asked if it were possible to have an egg white omelette (due to food intolerances), which was met with an eye roll and mocking.

however due to covid and other personal circumstances, we moved it to this September and added an extra 4 days.

Due to covid restrictions, other than wearing face masks which in the heat is tiresome I can only praise the staff.

Again the noise here was an issue with the pool bar music and the snack bar music competing with each other making it uncomfortable to sit and relax
A big gripe for me was the fact that due to the pandemic the hotel had withdrawn any complimentary shower facilities for those going home.

Towards the end of our stay we did notice due to the hotel being fully booked that there was more queuing at the main restaurant and at the bars when you wanted a drink it was also sometimes difficult to find  free seats on a sofa in the bar area in the evenings.

We were at the hotel for 10 days, the staff are very friendly, attentive and helpful.

All of the staff are are friendly and go out of their way to be helpful.

Panagiotis, the bar man, and his staff were so friendly and welcoming!

He is the real professional, friendly and humble.

Not much too say apart from excellent hotel staff friendly,entertainmentteam great, would love to go back.

All staff are very professional and very friendly across all areas of the hotel, and they work exceptionally hard.

She did an amazing job it was so relaxing and I felt revitalised afterwards  The staff were really friendly and helpful.

The whole Spa team is very friendly and helpful.

The  animation team best we’ve seen and super friendly, especially Eleonora, what a fantastic dancer she is!

but welcoming, friendly and very attentive.

The staff were amazing and friendly and couldn’t do enough for you.

We would also like to thank the brilliant animation team, lead by German, who are on the go day and night to keep the guests entertained.. the fitness classes have been a real asset to our holiday and big thanks to the friendly, passionate girls who run them .. including Allessia, Eleanora,  Manuela and Denise.

The staff are kind, and friendly and warm and the service is discreet and very professional.

The hotel was spotless, the staff were all so friendly the concierge, maids, bar staff, entertainment staff and waiters/waitresses.

Staff are all very friendly and helpful, always smiling, except for the ladies at the check in counters, whom seem to be very impatient when we ask for them questions.

Magnificent architecture,  friendly staff, beautiful and clean beach.

It is immaculate, the staff are so friendly and welcoming and the animations staff are outstanding. They made the holiday for both ourselves and the children with their boundless energy and enthusiasm all day and evening and professional shows and classes (we loved aqua aerobics and sunset yoga on the beach and were wowed by lord of the dance! )

We asked for police finally after an hour and lots of heated discussion we got our refund.

She said you did not request this and we have no notes to say you have late check out.

However, most of the time the staff would make us drinks with the local spirits unless I specifically asked them not to.

when i questioned this, i was asked to open the windows and a can of air freshener was delivered for us to spray ourselves to mask the smoke?

My husband has limited mobility, we asked our holiday rep re mobility scooter, who informed us that reception would help, well again they just shrugged their shoulders, with the hotel being vast this is something that needs to addressed, we will try and source one ourselves,

but not 5 star service, we asked them not to knock on our door at night for turn down as we had a sleeping baby but still got our door knocked on loudly every night by housekeeping at 9pm?!

The service was overall shocking, we waited 30 minutes before we asked someone to take our order.

I asked myself would i go into a restaurant and chose this food and wine , the answer would be no.

however it is clear they don't have the skills to carry out the tasks being asked of them.

The only negative we found was that the reception staff we asked were not very knowledgeable about the local area we wanted to book a taxi to go to a sandy beach  as the beach at the hotel is very rocky,

but service is slow for requests (we requested extra toilet papers and towels because it was not refilled… Spa staff nice too insisting / pressing to make you buy staff
8.

The waitress asked for our menu choices and then 20 minutes later came back to say the machine had broken and we needed to manually re-order our choices.

We waited 40 minuites to be asked our order and  I asked for my chips to be heated up  and they were stone cold and they never came bk !!

Pool bar, reception bar, and snack bar all failed to give us the branded spirits we requested and were all giving us draught beer instead of bottles (per UAI).

We also asked for a bottle of rose and a bottle of white for out table only for the head waiter to sigh and just plink them on the table in front of us.

On my wedding day it was terrible weather so we had a plan b and at the last minute Olympic wedding planner came to my room and asked if she wanted to change our plans again 1 hour before my wedding this gave me high anxiety, we did go to the beach gazebo, it was decorated lovely

Only one small negative comment - I would have liked more water in the mini bar; I requested more and was given 3 small bottles instead of 2, every second day.

The disappointment kicked in from check in, sadly a special request was put in for this occasion

but nothing amazing compared to the other restaurants.

With several eating locations and arrangements, food is available throughout the day.

The mixers for cocktails are pre-mixed, similar to Funkin' Mixers that we use in the UK.

Lets start with meals, first couple of days its great, then you see its the same food over and over.

The Moonlight Restaurant is worth a visit (drinks are extra).

Great pools, private beach and all you can eat food all day.

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