This has a great fitness centre and food was excellent for an all-inclusive.

Lastly, eventhough  this is an all inclusive resort the workers DEFINITELY be fishing for those tips.

It was my first time in Cancún and at an all inclusive.

This was our first all-inclusive and the experience was a 10 out of 10.

Cons: On top ofl the HIGH all-inclusive fee, you must shell out more $ for prime cabanas or lounge chairs with umbrellas at pool and on beach.

First time traveling internationally, as well as staying at an all inclusive resort.

A truly great experience at the best AI property we have ever stayed in.

The weather has been great, the service is top-notch, the food is the best that we have had in any all-inclusive or regular hotel.

The all inclusive is great and includes loads of cocktails and sparkling wine.

It is all inclusive and the main food option is Spices, the large buffet-style restaurant.

This time around my sister and I tried the Chef’s Plate which is a curated 6 course meal and isn’t part of the all-inclusive package.

The food is above average for an all inclusive hotels and the entertainment is the best thing.

Just the best all inclusive resort I have been in decades!!

It is the most amazing all inclusive experience you will ever have!

And the food was tasty for an all inclusive resort.

One of the best all inclusive experiences I’ve had.

Consistent high quality food and beverage choices, friendly professional staff who are eager to assist you and make the most of your stay.

Many bartenders were friendly and welcoming, laughing with us as we danced past them.

Dinner was very good in all the restaurants, The staff is very friendly and great.

Great food, amazing beach, friendly and helpful staff.

The attentive and friendly staff, including Memo, Gardenia, Jose (coffee shop), Abel, Martin, Luis, Concierge Staff, Enrique from WOH, as well as the dedicated Asiana, beach, and pool staff, contribute to a memorable and enjoyable stay.

Everything was great and everyone was so friendly and helpful.

Juan the sommelier is knowledgable and friendly!

This was 2nd year our family of 18-year-olds and over have stayed here for several days in December as early Christmas to us all..14 people
Staff is very friendly and accommodating for our large group 
We will return!

Every single staff member were so friendly and funny.

These friendly faces named, among many others, made our trip unforgettable.

Hyatt was an amazing place to stay 
The staff where great and super friendly 
The food was amazing on my last day I had to have the tomahawk steak and I would say it’s a must have… I would stay there again next time I decide to visit Cancun Mexico

)I was fortunate to meet the new hotel manager Mr. Rojas and found him super friendly and attentive to our needs!

The team are all so friendly and amazing, ready to help with anything.

Cleaning and food staff all professional & friendly.

The staff are very friendly, attentive to detail, and provide exceptional service.

I been to Cancun 7 times in past years and this has been my best vacation ever  we stayed at Cancun Hyatt Zilara and it's been best experience ever the resort is beautiful in side and out the service was outstanding carlos Martinez, Rosy Sanchez and Abel at spice restaurant were at their best Daniela,Javier and Luis at the pool were outstanding the whole personal were very friendly  the food and drinks at all restaurants were top notch I highly recommend Cancun Hyatt Zilara.

I insisted that we should not be charged and reluctantly they 'waived' the additional fee for us.

Which tells me they're probably not getting paid what they deserve.

They don’t provide them anymore and charge $12 USD for a metal straw.

The spa - They were running a promotion to get an 80 minute massage at the price for a 50 minute so I took advantage of it plus they added on Hydrotherapy treatment.

As I explained to him a bunch of people were upset they couldn’t sit in or by the pool unless they paid $80 for a cabana each day (which came with 2 loungers in the pool) As Mr.Rojas explained to me this money grab was put in place by previous management

There is also entertainment every day and night, with a range of shows and classes at no extra cost.

The only downsides of our stay were the terrible sales pitch on check in, super misleading and time wasting. He promised a three minute chat to provide us our welcome package, turned into a 15 minute guilt trip to sign up for a 90 minute sales pitch saying "he wouldn't get paid if we didn't attend."

The premium wine was a tab on the expensive side,

And far too many hidden fees, especially for things which should have been included (ex: a chair by the pool or on the beach, a seat to watch the nightly entertainment , etc. ).

Once those are taken, you either have to pay for a chair or cabana, or find a place to store your stuff.

but not if I could find something close to price.

He told me if I paid him I could sit there.

Little if any consideration for the guests unless you want to pay extra as in the seating around the pool and at the beach.

This is additional cost and is not cheap.

though it's an all inclusive, there are plenty of things they want you to pay an extra charge for so just stick to the normal menus and you'll be fine!

but the only way you could get a poolside chair is if you pay money for a cabana.

The white party, the Cabernet show, karaoke and the dj’s!

High quality and entertaining evening shows.

My personal favorite was the Mexican Night, and the Michael Jackson night!

The shows were great, and with one exception, so was the food.

The hosted a variety of great entertainment from day activities to spectacular shows.

The evening shows were okay - neither too good nor bad.

They also offered nightly entertainment and a great beach with amenities.

Thank you for the incredible food, unbelievably kind customer service, all the work and effort that went into to Christmas show and buffets.

We also loved all the entertainment every evening of our stay.

The entertainment team was a top-notch - especially Pepe and Diana who are AWESOME resident fitness instructors.

Loved the food, beach, spa, and the rooms as well as nightly entertainment

Great rooms, spas, entertainment, food and drinks.

Juan Canto at Spice, drink server Eloisa, entertainers Jonathan/Genaro/Charly, and Luis/Martin/Vaneli/Ivan/Camilo at Asiana.

Hotel offers non-stop entertainment and rooms are tended to constantly.

We were also pleasantly surprised by the evening shows.

The evening shows are superb--I have been to many different resorts and this one had the best shows I have ever seen.

There are shows every night, plus fitness classes, a gym & lots of activities/parties.

While there are upgraded dinner options, spa services and cabanas available, they are not high pressure sales.

Note: I HIGHLY recommend Lucero is you book a massage. Incredible!!!

They sent us several emails in advance about pre-booking spa services at a discount,

We also took advantage of their spa twice, which was so relaxing.

The hotel and grounds were kept impeccably clean and the amenities, eg: fitness center and classes and the spa were the icing on the cake.

We went to the spa- very unique & again staff are unbelievable.

Manuel, Jessica, Eloisa from the Spa -- thank you for the massages and service.

I’d like to particularly commend Ivan, David, Isal, Sergio and Humberto in the bar & pool area, Martha in the spa and Ambassador team Ingrid, Ana, Monica, Paulina.

The spa experience was phenomenal and the beach was very well kept and pretty would definitely recommend a stay here.

Special kudos to some staffs who are really great asset to the team, Cesar Banron at Marie Marie, Nohemi at zen Spa, Abimael at the lounge space.

Gladys, Elisa, and Alejandro at the Zen spa made our time so relaxing.

The spa is a must including the hydrotherapy!!

Beach 9/10
Room 9/10
Food 6.5/10
Service 10/10
Cleanliness 8.5/10
Pool 9/10
Entertainment 8/10
Spa 10/10

The service and staff members are so amazing, especially Dianna (pilates/water aerobics instructor), Jose (who works in the gym), Jonathan (activities coordinator), Roberto (waiter at Spice), Ernesto (bartender at The Den cocktail bar), Arturo and Valdemar (waiters at Punta Vista), Francisco (Asiana hibachi chef), and Williams and Alejandro (who worked in the spa).

And of course, can’t forget to mention the spa staff who made for a most relaxing time to include Lucero, Martha, and Bertha.

Extra thank you to Brenda, Sarai and Rosy in the Zen Spa.

The number one reason I continue to go to this same resort is the staff and specifically Eloisa Miss, she's phenomenal!

Shout out to Sebastian who made sure we had everything we needed at the beach party!

The service was incredible and everyone was so kind.

I would like to thank all of the staff for their outstanding service.

The staff went above and beyond, making our engagement truly memorable.

It’s our second time here and we will keep coming back because the staff is wonderful and goes so far beyond any place we have ever been

Humberto Rodriguez was attentive to our needs every evening no matter what areas of the resort we found ourselves.

Huge shout out to Antonio in The Den Mixology Bar.

Their helpfulness and hospitality certainly enhance the overall experience, making Hyatt Zilara a standout destination.

From the very beginning, everybody was so welcoming and so attentive.

Building is beautiful, food is great, staff good and beach is perfect.

The staff were engaging and provided exception service to cater to your every need--"service from the heart"!

Overall, it was a relaxing trip and the staff were great.

Hyatt Zilara Cancun

price

show

all-inclusive

I emersed myself in resort life and said hola to about 80% of the staff and it was friendly and I also made friends with other guests staying in the resort.

This hotel is is clean tidy and staff are friendly unfortunately that doesn’t help its shortcomings 
We are British and this hotel is mostly American  tourists so the hotel tends to tend to their needs, tipping is expected for everything and if you don’t you wait at bars and notice they push local shorts your way and short measures.

The staff make this resort, they are all friendly and fun.

Last point - the ladies in Cocotal breakfast buffet ‘reception’ were absolutely fantastic- friendly and helpful at all times.

Grounds are immaculate and the staff are friendly.

The staff at the restaurants and front desk were very friendly and helpful.

The staff of El Dorado Royale & the affiliated resorts are amazing, so friendly and very attentive.

The staff make this the most wonderful place to visit as they are friendly and truly take pride in what they do.

butler, who was exceptionally friendly and helpful.

Fortunately, there was a cute and friendly kitten who happened by and he/she enjoyed it just fine.

Servers were very friendly and pleasurable to be served by.

The ground’s are beautifully kept all the staff work incredibly hard and are supper friendly.

Everything about this restaurant was amazing, food, view and of course the staff being very friendly and willing to go above and beyond for us.

Staff at the resort were in good spirits and friendly, to me, seemingly more so than in the past which was great.

We visited for 14 nights for our honeymoon 
The place is huge and is a beautiful location with amazing grounds 
The staff are super friendly
On the whole we enjoyed our stay

This resort claimed to be European friendly/topless friendly and they are until prudes/Karens complain.

If you manage to get a reservation and miss it you will be fined $100 USD.

Some a la carte servings were quite small and there was a lot of menu options not included in the all inclusive package meaning that you needed to pay additional charges for some items.

The taxi from the hotel is 65.00 USD and last

Taxes - there are additional costs outside of booking the hotel from the Mexican government so you have to pay a resort fee tax and a sanitation tax.

Food was mediocre at best except for Fuentes that we paid $100/pp extra.

I have to say that this hotel is not a luxury hotel and is not worth the money we paid.

As I have said this is 5th time Mexico most expensive hotel and by miles the worst, we read reviews ect before booking and our take on it is a lot of Americans come back and love it

Overall for the price we paid over £2000 each we shouldn't have to pay for extras like the sauna or some of the other resturants like fuentes wasn't included.

I’m disappointed the beach is not nice no swimming no snorkeling unless you pay for an excursion.the food was good

but when you've paid lots of money to be in all Inclusive hotel it's really not good enough.

I will say that other places I have stayed at this price point comparing apples to apples the basic room at some other places the room was bigger and nicer.

THE ROOM/SUITE
We paid for a Honeymoon Suite.

So it works out quite an expensive night-

To us it didn't make sense to pay that fee, when you had pool service anyways and 2 restaurants right by the pool.

My only complaint with the dinner show was that the wine pairings are an extra cost and they don't tell you about it in advance its just sprung on you once you sit at the table and its an extra $50 USD per person.

but it was at another on the other resort we also didn’t get to enjoy the whole experience because the massage included extra things that the concierge told us weren’t included and we had to pay extra for but when we got to the spa they said it was included.

We booked this resort through RCI and received an invoice stating it was paid in full and it was what we needed to check in.

We have no issue with the cancellation, except that we paid for the cruise upfront.

Food okay, grounds nice, could not find interesting entertainment.

And you can have a dance and karaoke in the evening aswell.

We have been to Mexico twice before and stayed at the El Dorada Seaside suites and Maroma which both of these hotels were excellent, great service and good quality food and great entertainment.

There is nightly entertainment that is always fun and plenty of things to do during the day if you so choose.

Entertainment is pretty much nonexistent at the resort

This a large resort

We were offered an opportunity to take the tour and receive a discount on an offered trip or the Fuentes dining show.

Il name a few really special staff that we met on our trip.

The shows were good- typical entertainment.

The facilities,staff, entertainment, food and grounds of the resort were amazing and really made it one of the best holidays we've had.

butler service 5 star restaurants and entertainment.

Very hospitable, entertaining and courteous.

The entertainment support staff does the utmost best to keep clients engaged.

but it’s the entertainment staff/events that keep us coming back.

This building is very close to the entertainment venue so you will have fairly loud music till around midnight each day.

Hugo was the night time entertainment host and did a great job with fun shows.

There was rarely something scheduled to bridge between early dinner and the late show time.

Luis was the most accommodating concierge/butler we have had in a long time.

Francisco gave us building 305, stated now upgrade, go with bellboy.

We were approached in the lobby after checking out with the front desk, the lady asked us our name, room number, and shuttle time.

The staff generally all over the resort look as

The staff are incredible, the food and surroundings are second to none.

The food was good and the staff were quite nice.

The staff were amazing and always ready to help.

All the staff I ever saw all said hello and we always exchanged pleasantries.

Found a quiet pool with a bartender that was decent and amicable,

Many thanks to Karen from room service for starting our day with a smile every day.

but your staff are great and really work hard

Our concierge was extremely unhelpful and made it quite difficult in booking these and one evening even booked us into a restaurant that was closed!!

but if you tipped the staff regularly your service was better.

the customer service staff said just wait for the email.

but the water is filled with large breakwater blocks and you wouldn’t be able to swim.

The ocean front is just rocks and a bit of beach to walk along, so if you want a beautiful pristine beach that you can swim at, this isn’t for you.

You also can’t swim in the sea as it is stormy and not always safe and also  there are boulders to break the wind so it isn’t as picture perfect as one would want it. 3.

You are also unable to swim in the sea due to the large rocks that are in there.

We didn’t bring our swim wear so couldn’t enjoy the full experience.

The ocean view from our swim out made up for a lot.

The facilities are amazing, we loved the Beds on the beach, the swim up bars etc, it’s a full on party atmosphere so if your from Texas and you want a full on four day pool party with foam then this is it.

Our room was a lovely swim up newly refurbished at the extreme end of the resort.

There is also absolutely no beach to swim in, coral reefs and large concrete structures line the beach.

Annit swim in, and staff is overall very friendly all

We just returned from our trip at the El Dorado Royale Section in a swim up room.

Swimming with turtles and cave swim and an all day trip to Chichen Itsza.

Once we got into the room (building 44 with a swim-up room) we were so pleased.

Rooms

Pros:
Swim up rooms are GREAT if you want to keep having fun once the main pool winds down.

The views were pretty BUT They had coral reefs ￼ that prevented you to swim in the water!

It’s literally just a sand beach to lay on the water is full of these big concrete blocks that stop you from being able to swim and trap in all the seaweed.

We got the swim up suite, which we LOVED.

There was minimal beach to walk on and the view was disrupted by the concrete wave breakers which also limited the ability to swim in the ocean.

We played beach volleyball and pool sports.

Activities were really fun, thoroughly enjoyed the pool volleyball and polo.

Pool volleyball, foam parties, and water aerobics (more of a water dance type thing) all added to the great experience.

Daniel, Javier, Laly, and Andre continuously suggested activities such as volleyball, water events, greenhouse tours, towel folding, the Mexican fiesta, etc.

We had an awesome time with the beach volleyball playing with Laly, Andre, Daniel (Poncho), Fernando, and Hugo!

We Loved our daily volleyball routine at 11 AM and 4 PM!

Activities range from Spanish classes, cooking classes, archery, yoga, 5k runs, pool volleyball, dance classes, and so much more.

From beach ⛱ volleyball to Cinco de Mayo they were great.

Restaurants were pretty decent and they were able to accommodate my dietary restrictions of being vegan..  Shoutout to Fernando, Mimi, laly, poncho and andre for putting together such great activities especially the volleyball!

Activities scheduled every day at El Dorado Royale Resort, and our kids enjoyed most of them, especially the beach volleyball.

The pool had consistent activity and music, with volleyball, handball, and water aerobics happening each day.

The plethora of daily activities was great with variety of volleyball, archery, mixology, pool, ping pong or just a nice walk around the property.

They really made us feel welcome- whether by salsa or Spanish lessons or playing ping pong, volleyball or water aerobics!!!

One thing I recommend is taking the top and right rooms on the beach which will be away from the volleyball nets.

We had tons of fun playing beach volleyball, and ping pong with them.

Laly and Noemi were at volleyball and water polo as well with us.

Javi and Gaby - from entertainment, thanks to both of them for great fun on the bike tour and volleyball, I wish I could have so much fun every day

The activités are what you typically expect of an all inclusive resort from  beach volleyball, polo through to ping pong comps etc.

There are so many activities going on that you can enjoy such events as volleyball, water polo, tequila tasting, archery, rifle shooting and we had great fun at the towel folding class!

The are great conversationalist and love playing volleyball. #VOLLEYBALLTEAM

Jan, 10, 2024

Jan, 10, 2024

Jan, 9, 2024

Jan, 9, 2024

Jan, 10, 2024

Jan, 10, 2024

Jan, 9, 2024

Jan, 9, 2024

Jan, 9, 2024

Jan, 8, 2024

Jan, 10, 2024

Jan, 9, 2024

Oct, 8, 2022

Oct, 6, 2022

Jan, 4, 2024

Jan, 3, 2024

Jan, 3, 2024

Jan, 2, 2024

Jan, 10, 2024

Jan, 10, 2024