Rooms very clean,smell so fresh,bed and all linens very clean,overall was excellent stay,staff was excellent,breakfast was very good,coffee also.Wife and I thoroughly enjoyed our stay.Highly recommend a stay at Greystone.

They are very accommodating & the breakfast was great.

The breakfast is very good (though would be nice if meat was added to the menu).

The breakfast was good, even with the lack of meat or waffles.

We’ve had way better “free” breakfast at other places we’ve stayed.

You have to walk from one building to another for the breakfast they serve.

The breakfast was well done with fresh everything

Clean and comfortable rooms and good free breakfast.

The breakfast has been the same exact menu since we’ve been going there for 4 years.

Continental breakfast was offered and very basic,

The continental breakfast was beyond what we expected.

Other plusses: free parking, free continental breakfast & a heated outdoor pool.

Clean rooms with balconies overlooking the creek and hot breakfast included.

I was very pleased, clean room, great location, walked to everything, good free breakfast, comfortable beds, pleasant staff.

Breakfast included, very simple to pick up and go.

The free breakfast is basically continental with some biscuits and eggs added on for a warm touch

Great location within walking distance to blocks and blocks of shopping, restaurants and other attractions on Main Street (Parkway); clean nice size rooms, a  good complimentary breakfast and free parking at a reasonable June price.

Free breakfast gets pretty crowded, so maybe go early if you can.

They offer a complimentary breakfast which has eggs, biscuits and gravy, fruit, and cereal .

There is a free breakfast buffet each morning that has something for everyone.

Greystone was great considering location (we wanted to be “walkable” and it was perfect), price (wonderful and included breakfast), and comfort.

I thought the location, rooms, and included breakfast were a very high value for a reasonable price.

The mattresses were comfortable for a good night's sleep, and the free breakfast was decent.

Always very friendly staff from front desk to housekeeping and maintenance.

Great place to stay, very clean the staff were very friendly and helpful the rooms were very clean and nice I definitely would recommend staying here parking was easy trolley service was in front of hotel Ripley Aguarium was right across from hotel .

Very helpful & friendly staff when we made our reservations & at check-in.

People are friendly, breakfast is hot and we only stay here from now on

Check-in staff super friendly and helpful.

Nice rooms, great location and friendly staff.

The Greystone Lodge provides the premier location in Gatlinburg at a reasonable price and a friendly, knowledgeable, and personable staff.

It is locally owned and the staff is very friendly .

And true to reviews the staff was very friendly and helpful.

Attached parking garage giving access directly to the door of my room (no going outside in the weather) was the best!

The parking garage was a bonus, being able to park by your door and use a keycard to enter the hallway made us feel safe.

A plus tho was garage parking with doorways just steps to the rooms.

It has a parking garage for each building, which was a nice surprise.

Covered parking garages with easy access to rooms are available.

Excellent room amenities, convenient parking in garage right outside of the room, peaceful patio over the river to sit and enjoy your morning coffee.

The location is quite convenient to walking the town, staff was very friendly, and garage parking was a plus, especially being near our room, which had an interior entrance.

Parking garage with easy access to the room was great!

It was nice having a private parking garage too.

The parking garage was nice for keeping vehicle secure and safely walking to the rooms.

Love the rooms in the back building overlooking the river and indoor parking garage.

We stayed in the 5 story building, which has a really handy parking garage.

Parking garage across from Ripley's Aquarium.

We really appreciated the parking garage for the safety of our vehicle and it was very close to our room.

We parked in parking garage which I loved because my car was out of weather.

Excellent directions to our parking garage.

Each story has its own parking garage with key entries to the particular floors.

Our room was clean and the location was quick and easy to the parking garage.

I also liked free garage parking with easy in/out access.

We love the location and already talking about our next visit!

We have been going there for many years and will only stay at this wonderful location.

Very quiet location and I always get a room on the river side.

This property is conveniently located and is impeccably clean.

The location is perfect for those that love to be on the strip.

The location is perfect, next to Anakeesta and the aquarium.

We chose it for the convenient location and the serene environment.

Perfect location - I have a walkable home everything which has a critical given the crazy traffic!

The only good things were the location and the bed was comfortable, 

The location is the only reason I would stay here again.

I loved staying at Greystone this October because it is so centrally located to everything we wanted to do in town.

The rooms were very clean and the location was great for walking the town.

The location was very convenient - an easy walk to restaurants & downtown.

THE GOOD:  I agree with most of the prior reviews in that the property is in an excellent location, right off the parkway and convenient to walk to Anakeesta, the Aquarium, the shops and restaurants and much more.

The only issue on the whole trip was the loud music that played literally all-night long coming from across the street (at another business).

but very loud music played after 11:45 on Friday night.

It was so loud it was impossible to sit out there.

Until around 11 p.m., the street traffic on the main drag going into Gatlinburg is noisy with "kids" and their loud car or motorcycle mufflers .

the balcony overlooked a small stream and the noise from the pool at the resort next door was very loud at times.

So it is loud and has limited views. Clean.

Very loud drunk people coming through the halls, yelling slamming doors etc.

The main street is across from the river and it is very busy and loud.

noise travels so if you're a county dweller like me the traffic noise does seem loud at times

Same guests were loud, hanging out in the parking lot, and right outside their rooms.

When the door was closed you couldn't hear much outside unless it was really loud like the trash truck.

Flaw is the parking lot out side the balconies are being cleaned at 10pm (started at 8pm) with a leaf blower and it was loud!!

It was so loud, I was unable to leave the door open or sit on the balcony.

That being said,  being so close to the strip means you hear everything,  and the resort behind ours was really noisy both nights that we stayed,  with loud music at their pool as well as a really loud woman yelling and celebrating for hours into the night.

The view from the balcony included power lines, loud music and kids yelling from multiple hotel pools.

But during the day, they were really loud all the way through pool closure at night.

but they did quieten down promptly at 11pm but there is a firepit surrounded by chairs that apparently doesn't shut down so if some party people discover it you might be out of luck for a good night's sleep.

but the hotel across from our room had a really loud fan blowing the whole time so it was really loud and not relaxing out there.

Room was clean, large and well furnished.

Rooms are clean and beds are comfortable.

The room was clean, an excellent size, and the balcony was awesome.

The room was clean and adequately equipped with everything we needed.

The rooms are very clean and smell clean.

The room was clean and neat as a pin, and the bed was super comfortable.

but the rooms are super-clean and the beds and linens very nice.

The room was clean and I would reccomend it to anyone!

Rooms were very clean and the beds were so comfy.

Room was very clean; parking area was clean and well lit.

Clean rooms with a nice view off the balcony.

Room
Had an awful smell in carpet l. Elevator had a stain on the floor
For over three days which means they do not clean about cleanliness.

Definitely had a strong musty or mildewy smell to it.

This past stay was not pleasant, mold in the bathroom, Cobb webs hanging from ceiling, dust everywhere and the room smelled.

Our room smelled musty, the bathroom door was falling apart on the bottom, because it had been wet too many times.

When we first walked into the room, we were hit with a musty smell, to realize it was from shampooing the carpet.

The employees appeared to be burned out, they were not rude.

The room was dark, a little smelly , with old furniture and in need of a serious refurbishment.

but guest smoking on the balcony was pretty bad

but drain slowly through the night, I call maintenance they did come and try to unstop it.

Our room smelled bad and the chair in the TV was stained .The most disappointing part of it all was the so called free "Deluxe" breakfast.

It makes the rooms smell like a dirty animal.

Only complaints were the room was a little musty when we first entered.

The only negative was people smoking on the balcony when they were not supposed to be smoking.

The bed sheets and pillows smelled like sweat - I’m not kidding!

It is centrally located and just a nice place to stay, the staff is great and the rooms are very well maintained.

Greystone employees have always treated us well and are warm and welcoming.

Staff does a great job with hospitality if there’s any minor issues they take care of them.

When I brought it to the staff's attention, it was immediately attended to and corrected.

I commend the front desk staff fkr their friendliness.

The room was exceptionally clean, bed’s comfortable, nice bathroom with nice shower head.

Front desk doesn’t have very good customer service.

Greystone Lodge On the River

party

smell

room cleanliness

staff

location

friendly

breakfast

free breakfast

garage parking

Shame on this place to put us in a unit this bad and to not apologize and rectify  the situation.

(1) Our key card didn’t work and the guy who came to help us made it seem like my husband had never used one before lol No it was your defective key card (2) There was no shower curtain in our bathroom.

the vents located in the bathroom & the sink area do not work and look as if they have not been cleaned in years.

2) Our air conditioner rattled constantly through the night.

We could also hear the conversations of other people through the vent.

Then our air conditioner stopped blowing out cold air in the middle of the night.

Air conditioner was making a very loud knocking noise on our 2nd day.

even though the AC didn't work very well and was TURN ON HIGH AT THE LOWEST TEMP.

The toilet was not properly affixed to the floor and rocked each time someone sat on it and was leaking from the base so much that I had to put towels down to soak up the freezing water.

The only thing that was awful was the air conditioner in the room, the other things weren't that big of a deal.

Third, the  fan in AC/Heat was very noisy.

After we were in our room for a while the ac began to make a knocking noise.

No air vent in bathroom to remove steam from room.

I had to sleep with earplugs because the air conditioning unit was so loud,

And my husband left with a nasty cold because of the air blowing so cold while he slept.

If I have to complain about something I’d say the air conditioner was a little loud

but we had to switch between either low fan or low heat.

only problems vents that go between room you here every thing and the front door very hard to open against carpet.

It’s on the strip, close to everything, has a warm breakfast and an indoor pool.

but ok. Daily breakfast with warm options and whatnot.

Had a nice breakfast and quite a bit of room

All the staff from the front desk to breakfast room to housekeeping were friendly and did their jobs well!

The staff was friendly upon arrival, the rooms were clean, the breakfast was your typical continental breakfast

We had a good stay with breakfast provided.

The pool was very warm and clean, too. Breakfast was ok,

Breakfast was good and had a very friendly staff.

Hit breakfast in the morning was great. We also love the little river that runs out back with all the ducks :)

The next morning we had breakfast and it was very good.

Clean room , housekeeping is great, customer service is great the grounds is clean and the hotel was very clean  and pool area was clean and breakfast area was clean to.

Our room was very clean, the breakfast was very good and the staff were very courteous.

We had eggs, sausage, biscuits/gravy, yogurt, etc to choose from every morning.

My room was on the ground floor, right on the courtyard area outside and was spacious, clean, and well situated near the indoor pool area, breakfast area, and arcade/laundry.

A bonus is a hot breakfast every morning.

Pool and Hot Tub very clean, hot tub was Luke warm.

Pool and hot tub were super nice and well maintained.

Beautiful outdoor breakfast patio, heated indoor pool under an atrium ceiling, and hot tub.

grab n go breakfast and 24 hr coffee was nice also considering most places don’t offer during COVID..indoor pool and hot tub was open also.

The pool and hot tub was  awesome and very warm.

We enjoyed the indoor pool and hot tub, and it was literally steps from our room to the pool area.

The pool area was clean and we enjoyed swimming and lounging in the hot tub.

The indoor pool and hot tub was fun for the kids and the free breakfast was great.

We enjoyed the indoor pool and hot tub also.

The pool area is large and includes a regular pool, smaller pool area and hot tub.

Kids really enjoyed the pool and I enjoyed the hot tub after a day running with the kids.

There is an indoor pool and hot tub which are both very nice.

Pros: good location on the river with feeding stations for the ducks, nice grounds, near Dollywood, pool and hot tub, standard size rooms and coffee maker, refrigerator and microwave in the room and free WiFi and breakfast.

The pool and hot tub were very nice after a long day walking and enjoying the mountains.

stayed on the riverside ground floor and it could not have been better.The front desk asked my name and then thanked me for being a club member.After a long ride the hot tub was great room very clean and well kept.

We love the large indoor heated pool and hot tub.

Lobby was nice, pools and hot tub were super crowded so we didn’t use.

The pool and hot tub was always clean and spot on.

The indoor pool was a plus for the kids, a great place to unwind them!

Pros: good location , friendly staff, good prices for choice hotel members, indoor pool .

There is a large indoor pool in a nice indoor area.

Nice little gazebo you can sit under with chairs fire pit  indoor pool kids loved!

My kids loved the indoor pool and for the parents, the chairs were nice.

The rooms are comfortable and clean, indoor pool heated in climate controlled room.

They have an indoor pool and hot tub which makes it nice for their guest.

The indoor pool and hot tub are fantastic.

Good clean hotel with a great location on the parkway.

There were 8 of us, the lodge was great, located in a good area.

Incredibly clean, conveniently located, and fabulous staff made for a wonderful stay!

We would definitely return to this location!

We booked this room based off the convenience of the location, the pool, and the affordable rate.

If you are a tourist, it is in a very good location in Pigeon Forge.

Best to give my pros and cons and let you decide for yourself:

PROS:
1)  Central location
2) Lots of storage space (two closets, lots of lower cabinets under vanity, refrigerator, cabinet above microwave, dresser, etc.

It is located right next to the west Pigeon river.

As a 30 somethings couple, we really enjoyed the location of this hotel- the main drag of Pigeon Forge, with the back side of the hotel

I also appreciated that they had some form of breakfast options as some locations no longer provided any option.

Pros: The woman at the front desk was very nice at check-in, nice location very close to all the attractions we visited, the river which runs behind the property is pretty and the fire was a nice touch.

Staff seemed nice, place seemed well taken care of, and it's in a good location.

As for location, it was right on the strip in the middle of everything.

Also this location is over the hotel commercial laundry.

The location is wonderful and the staff is friendly.

Very clean, friendly staff, comfortably sized rooms, and conveniently located.

Pool area was nice with the kiddie pool and hottub.

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