Be prepared for a sleepless night if you have the air conditioner on.

The string to put on the bed side light is not there, the AC remote does not work, you get a nice Nespresso machine

Also air conditioning and phones were broken.

Its a very humid location and I really wish air conditioning was working as getting a good nights rest was difficult.

the air conditioning in the room kept turning off during the night and some of the lights would continually flicker.

Imagine room service offering NO vegetarian option , 
AC of room not working 
Service time for tea in restaurant more than 45 minutes
Broken AC, chair with leather cover that is pealing.

I expected better service - seems no one inspects rooms (cleanliness, plumbing, electrical, cooling).

Some of the facilities need upgrading, namely the air conditioner units.

The air conditioners are old and not really cooling with high temperature in Gaborone in summer.

While there is a water cooler downstairs, in our 3-week stay there were never any cups and both areas would also benefit from some sanitizing spray, paper towels and fans.

At first I was in an (unnecessary - courtesy of my sponsor) suite which, in the hot month of January, the air-conditioning was not up to.

The air conditioner is loud even at the lowest setting.

Service at breakfast painfully slow - I think they must have been roasting the coffee beans to order.

Not the most cost effective for cash strapped visitors though.

And the aircon wasn't heating the room well enough.

Once in the room I felt the coolness of the aircon and had some tea.

However I quickly found the air con unit was faulty, producing a "clanking" noise when on.

The staff is friendly and are always juts willing to be at you service or even help.

The staff are great, very friendly and ready to help.

delivery services where prompt at aall the times..the room was super clean ..the staff was super friendly and very helpful.

Good, helpful, enjoyable, good friendly, easy to reach, close to town, not far from airport, atm service available, meeting room available, spa available, good looking view around, swiming pool with sitting places.

The friendly staff,  the hotel is clean,  the food is good.

There is generally a need to improve on reception staff, courteous, hospitable and friendly staff would make a difference.

Reception staff are very friendly and eager to assist you in any way possible.

The overall feel of the hotel is a beautiful, modern environment and very friendly staff.

I found the level of service to be really high - the receptionists, waiters, housekeepers - everyone was really attentive, friendly and happy to help

Also thank you to Tirafalo and Kagiso Molwane super friendly peoples 
(:

All staff members were very welcoming and very friendly.

I like the place, ride when I need it and it was my first time in Africa, I'm excited to say I came here, first of the people I know, and I will come again one day, the outside service in the restaurant was very nice and friendly

It’s a great place to stay with friendly staff that are always willing to assist.

but wonderful stay with my boys, we enjoys the the friendly service clean facilities and luxurious rooms.

From The Holiday in to Gaborone Sun to now the exterior/interior-renovated Avani, the expected standard has been held.

I have know this way back as Gaborone Sun

The Avani Gaborone Resort & Casino is near these landmarks: Mokolodi Nature Reserve, Infinite Tours, Gaborone Game Reserve, Gaborone Sun, ISKCON Gaborone, Airport Junction, Gaborone Dam, Mogonye Gorge, Crocodile Pools River Safaris, ISKCON Gaborone (Krishna Balaram Palace), Sebele Centre, Bahurutshe Cultural Village, Botswanacraft, Maroon Tours & Safaris, Kgale Hill, NOTWANE EQUESTRIAN CENTRE, Gabane Pottery, Indulgence Aqua & Day Spa, Bluetree World of Golf, Infinite Tours, Suits Africa, Thandie's Massage Spa, Maroo Mobile Safaris, Big Sip Co., Savanna Safaris and Tours, Savanna Safaris & Tours Botswana and AVENTURE SAFARIS

I used to love this place for business lunch meetings when was under Gaborone Sun hotel.

Avani Resort  & casino has been a commendable hotel,even before it changed its name from Gaborone Sun.It is still the best hotel in Botswana,it has kept its great standard regardless of the newly built hotels that gives it competition from CBD ,Avani is still the best.

The former Gaborone Sun has gotten an extensive facelift.

I stayed here twice while it was still the Gaborone Sun, and loved it.

Stayed at the old Gaborone Sun which is now Avani.

Pretty slim pickings in Gaborone (at least I couldn't recognise any well know brands) so I settled for the Avani, which used to be the Gaborone Sun.

Remember it's AVANI Hotel once known as Gaborone Sun Hotel, your preferred business hotel in Gaborone.

On a trip to Botswana I thought I had a reservation to the Avani Hotel, which at the time was transitioning from the Gaborone Sun.

I stayed in Avani hotel (more known as Gaborone Sun Hotel by locals) for one week due to business trip in Gaborone.

The Gaborone Sun is now called Avani Gaborone Hotel & Casino.

Gaborone Sun Hotel was a comfortable and pleasant as expected.

Gaborone Sun is a simple yet lovely hotel situated well.

I note some of the other travellers comments and while they may at times be valid, trust me the Gaborone Sun is still a very good choice of place to stay in Gaborone

As an American expatriate who has lived in Botswana for many years, I have often attended various functions and meetings at the Gaborone Sun, and have put up friends and family there in the past.

Recently stayed for a third time at the Gaborone Sun.

Stayed at the Gaborone Sun again and it's still pretty decent, good food, good central location and nice common areas.

They were on holiday and would be back the following day.

She was so happy even in the morning when we had our break fast.

We live in Gaborone and needed a break and we got that and more.

The break fast was delicious with a wide range of dishes

The swimming pool is clean and feels like a holiday place more  than just a hotel.

but that is part of live, you normally want to enjoy yourself when you are on holiday.

Having know this hotel for thirty years when it was the Holiday Inn, it certainly has had its ups and downs.

Stayed at the Gabs Sun for a night in June on business, and I'd certainly return for a holiday.

All in all I had a favorable experience at The Gaborone Sun and would recommend it to other travelers for both business and holiday.

The hotel refused to honor my GHA Discovery rate of P900 per room.

The only restaurant available - The Pool Bar is expensive, offering carbo loaded, tasteless, generic food.

The food and drinks is also very pricey considering that most of the wine comes from South Africa.

Money paid v service delivered is not proportional.

However there are somethings to which guess pays attention.

Compared to the high rates for their rooms the quality of service and room standards are to be desired.

I am appalled that they had the nerve to charge me 2880 BWP/ 265 USD when they couldn't offer a half decent Internet service, for that price I'm expecting lightning fast Internet speed.

I have no idea about the price of the rooms,

As the booking and several of the meals I had while there were paid for by work and the host company I can't comment on value.

How i wish they had an Avani card where one will earn points and have reduced prices especially in accommodation.

Reception tried using my MVG card instead of credit card to pay bill .

Staff members need training, they seem to be too casual and for the type of hotel and the cost of staying in it, i would have easily rated the hotel as a 5 star hotel,

Relative to its price, this hotel is not good.

The only problem is money exchange as there are not many Exchange house close by to hotel and (even at Airport just one Exchange house is not very efficient as they were found closed at 1330 hrs when my plane landed) Hotel  USD or ZAR  /Pula Exchange rate is horribly unfair.

Additional drinking water could be provided at nominal additional cost.

We would have been charged a different price had we not had a copy of our booking information.

but the double burger and club sandwich is a rip off.

Expensive for the facilities, some parts of the hotel are not well maintained.

Hospitality and Tourism is my business and this property is not living up to the Avani standards.

The hotel rooms themselves and general areas in the hotel are of an acceptable standard!

I'm hopeful  that with COVID protocols coming to an end, the service will improve to their pre-covid standards.

The room service was also upto standard and the meals were delicious.

The hotel provide excellent services, staff assists clients with a smile from the first instance you arrive, there is water to hydrate, the health and safety is of high standards.

Rooms are of the highest standard, exceptionally clean and comfortable.

Avani has caught my eye and feelings of course as it has reached a world class standard close to a Dubai one.

I would rate the place as a typical 4 star casino hotel.

From the minute you arrive you feel in a quality hotel.

The room - quality hairdryer, glorious shower (large cubicle), clean wooden floors (not a mucky carpet) and good room service.

I stayed in Avani Gaborone for 2 nights the newlook is amazing as u enter the hotel,reception staff,housekeeping staff woow the service is top notch my room was very clean from the bathroom to the bedroom,the linen pure white and of high quality.

The people are very nice and attentive bu the service doesn't match with the hotel standards.

The food served at the restaurant was really of good quality and standard.

The proximity to the SA border makes a late entry to Botswana seem acceptable.

Staff are polite, restuarants are great, food quality excellant, will definately visit again, male sure you do not stay in a room that borders main road, as cars passing affect ones sleep negatively.

The staff is yet to leave upt o the expectations of the renovations, because they are at times reluctant to serve outside the restaurant.

Other than the above, the venue provides good quality rooms, and facilities.

The room was quiet dated and a lot of the items in the room didn't work e.g.

but the bathroom was showing it’s age and avoiding being shrink wrapped by the nylon shower curtain was a constant struggle.

A few very small things: the wifi in the rooms wasn't great in the room, I'd to stand by the door in order to send emails and texts; I was in an adjoining room and while I didn't know my neighbours and the door was never open I could hear when they were chatting, their tv and also when they were showering, it really wasn't an issue

My room faced the bar/pool, so I could hear loud talking and smell smoke seeping through my room.

The rooms overlooking the garden can be noisy especially at weekends.

We moved because we couldn’t hear each other, and were getting soaked from the kids splashing in the pool.

Music from pool bar still so loud that I can hear it above my TV sound.

Room so noisy my bed might have feel been on the pavement; leave blower at 0600hrs every morning didn't help.

Even with both doors closed I could clearly hear what was happening in the room next door and I am sure my neighbour could hear everything I was doing as well.

Sleep was quiet as long as i did not turn on the AC/heater which was a bit noisy.

Although under renovation, construction was kept within business hours and our stay was not disrupted.

The lobby area has been clearly hastily put together with lots of chairs and sofas thrown around in a very impersonal manner on a busy corridor full of noisy people.

Maybe because there is renovations currently underway at this Avani, I found that there is little or lack of attention to details and small things which can make customer forgive the noise, the dust and the smell of paint all over the place.

Only big complaint was Hotel was going under renovations and it was very noisy as the workmen carried out work all day and night so a lot of banging and noise in the middle of the night and early morning! !

though the hotel is unedrgoing some renovation, noise was kept at a minimal and the team was prepared to giide in case one was lost and did not know where to go.

The service is slow when you can get any.

The pool bar staff were a little slow to follow up to take orders and even slower to bring the change.

Very slow process, and only one person assisting, despite other staff in the general area

but service around the bar was slow to very slow

even though there were a lot of staff around, the service was slow.

Breakfast was average and the service at the restaurant as a bit slow,

Dinner-service was a bit slow; a hectic evening meant that our company got their dishes at very different timing.

Slow check in and check out has always been an issue with this hotel

but the last few visits hap been very disappointing,
firstly the wi fi is never is a proper working order you need to log in all the time (this is very frustrating) once you are logged in the wi fi is so slow it is better to rather go with out it.

Internet connectivity was a bit slow at times

Other than slow internet, which is a standard across Africa, I cannot complain about the Avani, I only have good things to say!

Reasonable Internetbut could be very slow and furstrating.

Other drawbacks were (i) the very slow WiFi - they've put a password on it since

even though I was worried at first if i would be able to eat, also the staffs (Boipelo ❤️, Bothle, Minkie, Goabaone and others made the place fun.

On the up side, Tumiso, one of the porters, was incredible and one of the nicest most helpful hotel staff member's we've ever met.

While all of the Avani employees were kind and helpful, one stood out with shining stars.

They are very attentive and ensure customer satisfaction, my opinion at least.

My stay was very good with staff prompt and happy to help.

but the staff went above and beyond to accommodate us and provide good customer service.

From the reception,guest relations,rooms,restaurant,massage centre(Mocha) I recieved excellent service.I was even offered fruit platter on my birthday.Well done to Guest Relations Manager👏👏On arrival they assisted me with my luggage.

The spa was relaxing and very professional.

I loved that the room was cosy and the hotel staff were very helpful.

Avani Gaborone Resort & Casino

quietness

slow

price

quality

gaborone-sun

holiday trip

Great hotel, comfortable spacious rooms, with friendly reception staff.

The warm welcome, friendly staff, secure environment, proximity to almost everything in Gaborone, a modern touch, great conferencing facilities.

Employees overall very friendly and helpful, unfortunately we had several defects in our 2 rooms.

Staff at the hotel were generally very friendly and helpful.

Staff are extremely friendly and helpful.

The food is good and the staff very friendly.

Excellent hotel, great value for money, good friendly staff and lovely room.

Hotel staff is friendly especially the kitchen staff.

The staff, in general, friendly and service good.

The hotel is  very nice and clean,friendly staff except for that 24hr room service .The food is always out of stock and took a long  time (hours)to come to the room.I reported that to the manager and Lebo was so good in handling my complaint.Except for that I would go there again nice and quiet and the Wifi is so good  .Their breakfast is also nice.

This really is a wonderful hotel in a friendly, clean and top-class city.

First, the good:  front desk help was friendly and efficient at check in.

Very helpful and friendly staff and the rooms are fine with plenty of room, good bathroom and some facilities such as a safe and desk to work at.

however is very friendly, there was a porter that showed us around (he wears his jacket with several badges from different countries).

Quiet, with a desk to work at, restaurants downstairs, friendly staff, a safe for laptops and valuables and basement parking.

The hotelstaff were super nice and always friendly and smiling.

The Protea Hotel Gaborone Masa Square is near these landmarks: Mokolodi Nature Reserve, Infinite Tours, Gaborone Game Reserve, Gaborone Sun, ISKCON Gaborone, Airport Junction, Gaborone Dam, Mogonye Gorge, Crocodile Pools River Safaris, ISKCON Gaborone (Krishna Balaram Palace), Sebele Centre, Bahurutshe Cultural Village, Botswanacraft, Maroon Tours & Safaris, Kgale Hill, NOTWANE EQUESTRIAN CENTRE, Gabane Pottery, Indulgence Aqua & Day Spa, Bluetree World of Golf, Infinite Tours, Suits Africa, Thandie's Massage Spa, Maroo Mobile Safaris, Big Sip Co., Savanna Safaris and Tours, Savanna Safaris & Tours Botswana and AVENTURE SAFARIS

I formerly was a frequent guest at the Gaborone Sun,

After two visits to Gaborone Sun (which I loved), my client booked me into Lasmore Masa Square.

I come from the perspective of staying at the Gaborone Sun on two previous trips.

The hotel lacks the charm of the Gaborone Sun

I'll stay at the Gaborone Sun next time and give this one a try again in a year or so.

Such disregard and disrespect to guests!! !

but staff were professional and courteous and managed all the guests really well.

This is accessible to both residents and non-residents to the hotel using the same lift to guest rooms.

The bathroom has 2 signs requesting guests to save water by re-using towels.

In my view, the reception should advise guests on night events and location during check-in, so that can choose  their preferences for rooms.

When it belonged to Lonrho, they recognized me as a frequent guest and I would receive an upgrade to a Club Room.

Hotel staff, whilst for the most part friendly and willing to help, are largely ineffective and at times, appear to have absolutely no idea what they are doing - the nuances and subtleties of the hotel business and guest relationship management seems to escape them!

Todd the Guest manager made sure everything turned out alright.

There is also a nice open air bar/club on the 3rd floor that is open for hotel guests.

What an outstanding way to treat your guests.

but that will be evened out by the cheaper room that guest houses offer.

They really go out of their way to make guests feel welcome and "make a plan" to assist with requests,  like a quick deviation on the way back to the airport to feel a local market atmosphere.

but greet the guest, looking him or her in the eyes.

From the very beginning, the staff greeted me as a VIP guest, calling by name, and welcoming me with smiles.

Hotel wifi is weak, often very congested, and since it's unsecured (anyone can login), your computer is visible to other guests using wifi.

Underground parking is secure and free if you are a guest.

Having moved rooms today to try and get away from the noise of very loud music, I waited for nearly 2 hours for room service - promised in 40-50 minutes.

I am awake 11.30pm with loud music from a club after waiting for hours to check in and get some sleep.

Please note that this hotel has restaurants that play very loud music until late at night.

Loud speakers have plastic bags over them to stop the rain causing any music to be distorted.

At best it is average, at worst it is sweaty and loud.

Loud music can be heard in 1rst floor room

but the loud music at night made our stay very unpleasant.

The music is really loud and disturbing for the likes of me who needed sleep.

Be warned: On the weekends a DJ plays very, very loud music on the patio, which can be heard throughout the hotel.

really bad nothing was okay the staff was totally bad make no mistake to book this hotel you gona be disappointed 100% i guarantee you that and the service was 0 % and the pool was never open because the roof top bar was open and very loud even night

), light switches in the wrong places (bathroom controlled from main door), very loud bar (nightclub/bar) on 3rd floor (until after 12 on Fri/Sat and till late other days), slow almost non-operational lifts and drunks noisily leaving the 3rd floor roof bar past rooms on the 3rd floor (waiting for very slow lifts and friends).

The bacon was very dry

There was also a lot of noise from the party by the pool which was irritating.

Theres is loud music every night until 3am.

Even on the first floor, we heard the bass bumping for the majority of the night.

The noise from the square can be very loud on a Friday and you will hear it no matter where your room is.

Ask for a room facing the street, not the courtyard, or you will have a lot of noise from bands that play in the square.

Every weekend there is a bar in the square that booms out loud music until the early hours of the morning.

Thirdly they had this party and offered breakfast for the Vodka party or something like that,

Service appalling and noise does not make for a very satisfying stay.

Firstly the noise as it’s in CBD 2nd one of the days no fresh milk for breakfast & following day no tomato, onion or cheese at breakfast ( no stock count in the kitchen, run till empty or guests complain) thirdly come back on a Sunday afternoon @16:00 and no house keeping also laundry is a day late.

although wanting to help, are unable to control to noise of their neighbours.

Noise levels on the Friday and Saturday nights unbearable.

Shortly after i sat down and ordered my food, the same person who had been snoring loudly the previous evening sat at the next table - he had brought along his own drink.

I was in a room facing the front of the hotel which overlooked a fairly busy road that got noisy from about 05.30 (normal working day starts at about 8am)  If you need sleep or are a light sleeper perhaps the back of the hotel might be a bit quieter.

We spent the night with a annoying noise of water dripping from the ceiling aircon onto the carpet in the room.

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