However, the doors opened wide and we were let in to a towering courtyard that really could have been out of a scene from a Bram Stoker novel.

Have in mind that the restaurant next door does not belong to the castle.. and is not five stars feeling like the castle..

though my wife and I were only there for a night, Matzen delivered a true castle experience, with multilevel courtyards, massive gated doors, spiral staircases, and a tower packed with the latest spa equipment.

So another 5 minutes go by, we're freezing and finally they manage to open the door from inside.

The only thing to stop thieves (or worse) to enter our room was the 300-year-old door locker - ridiculous.

The other problem is the noise, the whole day you will hear doors banging, people walking in and out, talking etc..as the rooms are not sound proof.

The staff is friendly and the breakfast very good.

Friendly service, relaxing spa in the turret, and just a lovely place to stay!

The owners and staff are extremely friendly and helpful and happy to tell you about the history of the castle if you're interested.

Very friendly staff and amazing room--this was a special memory that we will never forget and always treasure.

The stuff was friendly and we stayed alone in the castle so it felt like we were the owners:).

The staff was very friendly and the attention to detail really puts this hotel over the top.

We found the breakfast delicious, staff friendly, and spa quite judiciously laid out in the central tower.

although very friendly tried many time to jump on us ( for playing ).The main employee Nicole is very friendly.

But the staff was friendly and very accommodating.

Although we didn't interract much, the staff was very friendly, we were served a lovely breakfast each morning by one of the nice young ladies and it was a pleasure to talk to the castle owners on a couple of occasions as well.

Looking at some of the complaints, just call them to book a table at the restaurant below before you arrive if you want dinner there, don't take your dogs if you want to leave them there all day, and check how many stairs to your room if 2 or 3 flights of stairs are going to be difficult for you.

For a dog they charge 35 Euro per night and you can not leave him in the room unattended, not like in other hotels in Austria.

When we asked what we supposed to do with the dog, we were told to lock him in a car!

They are not very friendly, a bit snobby and their dog

She also was really demanding with an employee in the same courtyard and was rude when her young dog came over to say hello and my son and I wanted to be friendly back.

We arrived in the dark to an imposing looking building and had to ring the buzzer on a huge wooden door.

Be aware that in the off season (winter) the restaurant will be closed and reception will be non-existent for most of your stay so if you don’t have a car you will be stuck and reception will refuse to call a taxi for you if you call and ask them which was annoying.

but the electronic door buzzer wasn't working right. The man on the phone said, "You must be doing it wrong!"

So we had to stand and wait outside (it was minus 7 degrees btw) ringing the bell and trying to communicate with a non English speaking person.

but actually has not a lot to offer, closes at 7pm and you need to call to the reception in order to ask them to operate the sauna.

In the event that you arrive outside normal business hours you must call for admission to the castle – the phone number, as well as instructions, should be on your confirmation.

We were upgraded to a beautiful suite by the manager, Claudia, she was truly amazing and so welcoming.

The people I did speak to at the times I spoke with reception in person were present

The castle itself appeared ancient and modern at the same moment - the receptionist Claudia welcomed us very warmly and led us to our room - we had booked a standard double room - and were upgraded to the Junior Suite in a tower on the third floor overlooking the frozen lake and gardens!

Entire staff was great especially Claudia who greeted us with such enthusiasm.

The reception was very helpful and nice and also efficient.

It is in great renovated condition, the staff was more than amicable and caring, the wellness Spa tower is so unique, you feel like you got lost in a Disney movie!

In a very cheerful manner, she led us to our room and explained all the necessary things to us.

The service is charming, helpful and efficient.

Claudia in reception went out of her way to make sure we were happy and comfortable.

:) 

The castle still contains the private dining room, chapel and reading room of the previous owner, which made it feel like a truly historic experience.

They have good breakfast and very nice staff.

If you want to stay in a genuine castle then book this one!

The lady at the reception told us that the spa and the restaurants were already closed.

Tobias, a very polite young man checked us in giving us a complete tour of the castle hotel.

When we arrived, we were greeted by Claudia, who could not have been any sweeter, welcoming, or accommodating.

From the reception to the rooms to the spa in the tower, it all gives the impression of perfection.

From the check-in and greeting by the hostess to every minute of the stay, this was perfect.

The décor is lovely and pretty, the same can not be said for the rest of the stay and with pathetic WiFi.

The only negative points: The Wifi is slow and the water could be hotter.

The man who was inside just said that the door is working fine and that they just gave us a wrong code!!!

Pictures on the internet do not do it justice!

Many cons - lack of services in general, very  bad wifi on our suite, no room service.

The restaurant is expensive with a very limited menu and its the only place you can eat around there, the wifi doesn't really work due to the structure of a castle, the owners are in the hotel at all times and you get to notice that without any introduction which comes across as unfriendly and also puts pressure on the hotel staff, therefore not warm and welcoming as you expect.

THE AVERAGE: WiFi did not work in the rooms and you had to go to common areas to receive it.

although we could have been warned we needed to have a code to get back in after we went out fora walk and returned around dusk - felt like a poor wayfarer rattling the gates of the castle to be allowed in.

but due to the nature of construction (foot-thick stone walls) the wifi signal couldn’t be detected in our room, only in the breakfast room or study.

Schloss Matzen Garni

door

phone

wifi

Free parking

Free High Speed Internet (WiFi)

Fitness Center with Gym / Workout Room

The staff was so friendly and helped us out with whatever you can think of!

The staff is friendly and they work hard to make it comfortable.

The staff were very friendly and helpful.

The ladies that work at the reception are very friendly.

Two nice pools - one indoor and one outdoor - friendly and efficient service.One of the best holidays we've ever had.

Just a few words:
If you'll stay at this hotel, you'll have quiet and relaxing time, very friendly staff (especially the Lumi), excellent and healthy food, delicious vegetarian specialties.

Friendly staff (but the young girls serving the food were a little bit confused sometimes and we had to wait pretty long time for main course. ).

Wine varied from about 20 euro per bottle and schnapps was 2.50 euro (Hazelnut Schnapps highly recommended)

Staff
Staff were all great, very friendly and helpful.

The hotel has a very classic style and makes you feel the real Tirol, staff was really friendly and they offer alot of activities outdoors and indoors at the pool and they also have a little gym

The place has a beautiful energy and very friendly staff.

The staff are friendly and incredible helpful, as well as speaking fluent English.

The food is outstanding, and the service is both friendly and efficient.

Outstanding hotel with fabulous food, great buffet and really attentive friendly staff.

But there was no info on where they go, or when.

The price was 80 euro per night for a double room with half board.

I don’t think it is value for the high price 

If we could have taken the dessert chef home with us, we would have gladly paid for an additional plane ticket!

I made a reservation to this hotel by booking.com for my sister birthday for tge end of June 2023.

It is very important to book ahead to avoid disappointment (we only asked day before and only massage was available).

The staff are absolutely amazing they will help with anything to make your stay better.

The staff is warm and helps you whenever they can: You would be pampered very well.

You and your team have done a fantastic job creating such a great hotel and providing such great service.

The team's service, especially David's, was superb and memorable.

The rooms were clean and spacious, breakfast was good and the staff helpful and welcoming.

The cleaning staff was accommodating to the baby's nap time.

Plus - comfortable room, pleasant staff, lovely location on a hillside just outside the village,

I applaud the managers and team for the always pleasant and professional service.

The owners Wolfgang and Christa Peer came around to introduce themselves and say hello a couple of times at dinner and were lovely.

but the food, facilities and the staff outweigh any minor imperfections.

It has a very welcoming and 'zen' vibe thanks to the family who own the hotel and staff and the great activities you can join in during the day.

but walked into the village and dined at a local Italian.

Room 608 had ensuite shower room and 609 had ensuite bath which may be preferred to sooth aching limbs after a day skiing or walking.

but there are walks and exercise classes organised by the hotel if you are a little more energetic.

Hotel Pirchnerhof

reservation

walk

price

information

Pool

The food was delicious and the host was extremely friendly and accommodating.

The hosts of the hotel were incredibly friendly and attentive.

Always fresh, great selection & tasty;
Super friendly hosts;
Ski drying room.

The staff is very helpful and friendly, breakfast is amazing.

The staff was very friendly and made sure everything was perfect.

The hotel owners are very friendly and helpful.

We left a message about the heat and the noise and that we could not sleep.

We were hot and tired after a long drive.The room was very hot and had no air conditioning.

Just when we needed a good night's sleep, we got none.

I had a bad cold so one day I slept in and we only went out for an hour or two in the early afternoon, our room was clean when we got back.

The owners clearly take pride in their hotel and in ensuring the guests are looked after.

The hosts are kind, very funny and very thoughtful.

We called twice the reception twice and got voicemail.

The hospitality of the staff was amazing, the rooms excellent, the food also faultless.

And as such, the personality or atmosphere of the hotel is just non-existent.

The owners are very kind people and working hard to give you a great time.

but funnily GPS will point you in the wrong direction so that was helpful.

Everybody is helpfull and working really hard to make your stay as enjoyable as possible.

Thank you so much to the staff of Zum Senner!

The owner and his wife will do everything to make you feel like home.

Owners are extremely kind and at your service at any time.

Very polite and accommodating staff, excellent food, and an extremely well presented room.

The personal service from the owners goes way beyond expectations to.

Last 6 months many hotels were too full of tourist, no parking place and at times poor service even in 4 star hotels.

but other than that it's 5 stars from me!

Zum Senner Zillertal

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star

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Sauna

Friendly staff as well, so what does one need more?

), the staff is incredibly friendly and helpful and the location is top notch (500 meters walk to the depot).

but with very good service from a hospitable and friendly staff.

The atmosphere in the hotel & restaurant was always nice and the personnel was always friendly and helpful.

This just such a nice, friendly and unpretentious fily hotel.

Super friendly and comfortable owner run family hotel!

On our next stay we’ll likely request a room on the top floor as we could hear the people above us.

Obviously they completely disregarded my request.

It’s ideally located with lockers provided in the main gondola for ease and a 5 min walk from the apres bars ( bonus) 
We had the best time, all the staff made us feel so welcome.

In general the hotel had a relaxed atmosphere with polite personnel (we were there mid September 2020, under relatively relaxed Corona virus regulations).

Thank you to Elke, Michael and Team for the wonderful stay.

Room was very nice and staff was really helpful.

The staff there was wonderful and were more than willing to help and answer our questions.

and we thank the owners for making our holiday pleasant and stress-free!

The hotel is spotless and the staff is really focused around those small details that makes the differenct from other hotels.

Owner family is fantastic welcoming and the location is great, just by the ski lift.

Krauterhotel Hochzillertal

request

Owner is extremely friendly and helpful! We and our 2,5 year old kids had a excellent holiday and we are definitely coming back :)

The hosts/owners were also friendly and helpful and were lovely with the children.

Appartments are very spacious, the owners are really friendly.

When staying longer a tourist card is offered for free activities or against discounts.

Gabi made us feel like we were coming home when she greeted us.

Host was great, very helpfull during arranging our trip.

The owners are extremely nice and helpful.

We enjoyed the hospitality from the owners, the hand picked activity folder we found in the room as well as bicycles, tennis, ping pong, and pool provided by the owners.

Accomodation was on a high level.Very kind and nice staff who promtly solved each possible issue that we had.

Steps away from the gondola/cable car to the top of the mountain, and very sweet owners who made the process easy and personal.

but the landlady was very kind,welcoming,polite and helpful.

We stayed here in 2010 May and the apartment is just perfect.It has all the things,you need in a trip.The kitchen is very nice,everything is here,the supermarket is just opposite to the apartment.The owner is very very friendly.The scenery is just AWASOME!

And again were happy about the service and proximity to skiing slopes (one across the street and then a bigger skiing resort is 12 min by car).

Angerer Alpine Suiten und Familienappartements Tirol

tourist

street

offer

The people there are also very customer friendly.

Friendly staff, excellent food and wine, great sauna/welness.

but in the meanwhile, we dashed down the hall and took our showers in the older room which had hot water!

The owner recognized us immediately and showed us the changes.

We were pleased with the welcome each day from the owners, the familiar faces for the meals and just the overall pride the team took in their work.

The family run business has the right edge in food (michelin star quality) & staff (best service barman ever) .20 steps from the ski slope and with their wellness a hotel you can stick around for a great winter sport. .

Throughout the Hotel during our stay all the Staff were polite helpful and very courteous.They treated everyone as an individual and were always prepared to pass the time of day with you [despite the sometimes language problems]During our stay we were the only Bristish guests staying the hotel mainly because of its location,plus the fact that we have known of its existence for some years.Down sides if you want to be picky!! 1.

although their English is not perfect.They take photos for you, tell you about the weather for tomorrow, etc.

To have at least balcony would have helped not to look at the very old furniture and curtains.

Hotel Lamark

small pool

hot water

window

weather

water

Hotel host is extremely friendly and helpful and tries to cater to your needs as much as possible.

Elisabeth doesn't act friendly or hospitable, it's in here core!

The lady running this bed and breakfast is both friendly and firm.

You should note that although you are booking an apartment, you are still within the house so not entirely self-contained -

2ndly, the owner tried to hit us up for an additional 4 euro per room, because for only one night her profit was cut because we booked with Booking .com.

At the farm itself are two ponies, chicken, sheep -one male that was kind of playful- and goats.

but slightly more expensive, so I guess this is what they all eat for breakfast!

They treated us more like guests than customers and really made an effort to share the local food and culture with us (even to the point of inviting us to a town concert with them and treating us to the local Zittertal beer there!).

You'll definitely need the car to drive around- otherwise there aren't many restaurants around the area to have dinner!

but would probably stay in Fugen if we came here again, so we were closer to the Hochfugen ski resort.

Staff:  very nice,  hospitable, helpful
More:  drying room in the basement,  separate place to to store skis, breakfast and dinner options,  parking lot next to the property,  15-20 min driving to large ski areas.

What really stands out is the owner and her family.

The host is incredibly kind and always makes sure you get everything you wish her.

The owners are very welcoming ladies (mother & daughter) and

We also went to, as far as we could tell, the only other restaurant in the town, which was on the same side of the road and slightly further down.

The area nearby is beautiful and we hiked between a number of different towns and experienced the "Almabtrieb" in one of them (a fall festival when the cows are paraded down from the hills into the barns for winter).

Brixnerhof

town

restaurant

ski hotel

Internet

Staff is incredibly friendly and nice, you really feel like a special guest at all times!

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