The Reception is helpful and are very friendly.

All members of staff are very friendly and helpful.

The rooms are great , the food exceptional and the people very friendly.

I stayed during the carnival dates (March 3rd-12th), so the hotel was a pricey one (rooms were on average almost two times more expensive comparing to after carnival dates (9th-12th)
The stuff attitude is perfect: very helpful and friendly
The new Meat Room is good for the steak lovers,

The staff are all professional, attentive, courteous, and friendly.

n other main reason is the area around Fiss which is extremely child friendly.

All the staff are very friendly and the room, spa and facilities are the best we have ever stayed in for skiing .

The meals were incredibly tasty, the buffet spectacularly rich, and the waiters very friendly.

Everyone is very friendly and will try to help.

but all the teaching staff we spoke to during our stay were very friendly.

The staff is very friendly and there to assist you in anything you need.

Extremely friendly and courteous staff at every level. Everyone has a smile and a "Hello."

A warm welcome, friendly smile anywhere you meet staff, be it in the restaurants, be it cleaning staff, attendants at the wellness area, reception, garage, you name it.

They were all very friendly, professional and tried their best to make our stay as relaxing as possible.

The staff is very friendly and always ready to take care of your every need.

Great service staff, helpful, attentive, friendly , made us feel right at home after an 16 hour journey to get there for the 3rd season in a row.

The rooms are spacious, the food is dramatically good and the staff is very friendly.

however leading managers should be sent to same “school of service” as the other great and servicenminded staff or perhabs switch to a lower position to learn how to behave - towards guests - and in generel perhaps.

If the hotel manager Christian [--] really had taken this issue seriously or had the experience to cope with his own bad behavior of accepting his staff insulating guests,  he would not have asked me ( the guest) “ what can I do about it” – I’m not the hotel manager  He is.

but we knew that when we booked and therefore just want to make future guests aware.

I have since been told that is why the staff were not doing anything for us as we were not as important or loud as these other guests.

They have developed a service culture towards their guests that, levels nothing to be desired.

As at our previous stay, the only drawback was part of the clientele.

They could not do any porridge whatsoever.. i asked for goat-dairy, they did not have any, not speaking about coconut or soya milk.

I am sure the hotel would have provided other and lighter douvets if we have asked for it, though.

On several occasions I asked something trivial like where is the toilet, or where is the elevator to the garden, and they could not answer and had to refer me to someone else.

We left the hotel three days ago and my kids have already asked me four times when we are coming back.

If there were one request for improving the sleeping quality.

I notified the the hotel of my situation on my return to Australia on January 5 2011 and the hotel requested payment of 70% of the total amount after I had signed an authorization form which clearly stated that an amount equivalent to 3 days be charged if I cancel my stay outside of 21 days prior to the commencement of our check in date.

Also we were quite astonished to learn that the dress code during dinner time is rather casual, men are only asked to wear long trousers.

They look after you, help you, greet you with such friendliness.

The service, staff, food, facilities (also for the children) are more then excellent.

Excellent staff and nothing was too much trouble.

Everything is great with this hotel - the location, the staff, the ski equipment, the ski in/out, the food, the spa,  the pool area - really a great hotel for families (and probably for couples as well).

Super, super excellent food, very nice rooms, very serviceminded and proff staff and waiters -

Arriving with a packed car, just giving the car key at the reception, invited to first get a welcomed lunch and getting all luggage delivered to the room, all wintersport gear delivered to the skidepot and the car parked in the indoor parking. 2.

Only point of attention is understaffing of the staff resulting in a somewhat hurried service, plates that remain on the tables for a long time and relatively long waiting times in the restaurant and bar.

Excellent Location, Friendly and extremely efficient staff, you feel at home (but luxurious home) .. everything just goes and works as you expect or better, food is amazing, the spa area is one of the best..and simply the best Ski Hotel that I know

The food is out of this world and served by efficient and caring staff.

Everything from air-port pick-up to small practical issues is always done on time with a smile, and the service is impeccable.

but representative of the hotel was very serious about me either going naked or going away.

but the staff are always willing to help.

Schlosshotel Fiss

request

guest

Free parking

Free High Speed Internet (WiFi)

Pool

When we checked out the next day a different receptionist told us we did have to pay as booking.com was going to charge them.

Please note if you're arriving at the hotel when football is on the TV, the beer tents are commandeered with multiple TV's for the numerous fans who turn up and take over, making it unable to find a table as all the tables are now 'reserved', so much for being a resident?

I queried why no attempt was made to contact me prior to my arrival at the hotel to tell me that they had overbooked.

However, as I only arrived at the hotel at about 2 AM due to a train delay, I wanted to catch up some sleep the next morning.

On arrival in Munich as part of a group we found out that we couldn't travel to our chosen destination due to a road closure.

Almost the same as what hapen't with MickChees in june 2011

In 2007 I was here before, when we arrived late and had informed the hotel about that.

Hotel Enzian is a solid, clean, comfortable hotel with very friendly staff.

Room large and comfortable, , and friendly staff

The staff are so friendly, the owner is hit or miss, you never know what mode he's in.

Excellent food, cosy, very clean and tidy, friendly staff and very helpful, close to most of ski slopes in the area.

Traditional hotel , big rooms with large balcony and our room had a big 2person bath-tub
nice breakfast with all you need and friendly staff. big choice of activities in the neighberhood (skiing, climbing, biking,..)

I'd therefore hoped for a friendly welcome as a solo biker, and possibly some like minded individuals to chat to in the bar in the evening, as well as a safe place to leave my bike overnight.

I 've been here most of the last winter season and if it is right that the food is quite good and the service friendly bar, I CAN NOT RECOMEND this to anyone .

The Enzian team are perfect as host, very friendly and welcoming.

Its a bike friendly hotel in an ideal location and they work hard to make you feel welcome.

All the staff are friendly and multilingual, the whole setup is really great, so good we are planning on staying for a week next year.

All staff very friendly and can speak excellent English.

First class.clean,friendly place and excellent rooms, with lots of motorbikes to hire from Klaus,the owner,if you have no bike of your own.

We got a call from recepition on Saturday to ask if we could call booking.com and cancel the booking as they had sold the room and there should be no charge.

He was unable or unwilling to confirm why he was there and he never apologized for entering the room whilst i was not properly dressed, he also didn't even knock the second or third time.

We couldn't get a room here the last time in Landeck so we made sure we booked early this year.

but then they shouldn't confirm our booking.

They eventually found the original booking (done last November) and agreed there was a mistake.

This hotel is a gem and the staff are so wonderful especially Andrea, what a wonderful lady!

Ski safari with knowledgable guides who took us each day on bus to different resorts.

Thanks Klaus and staff for a great weekend.

Klaus, the owner, was keen to chat with us at dinner time to make sure everything was ok for our stay.

The staff was always cheerful and helpful.

Klaus and his staff made sure our wishes came true.

One drawback could do with coffee/tea making facilities in the rooms,breakfast was very good extensive range local produce staff where very nice,like I say good place for visiting CH/DE/IT/FL scenery is wonderful will comeback again.

Staff always intelligent and happy to help.

The staff are very helpful and efficient.

Hotel well situated and staff all very pleasant.

A great hotel in other ways a true biking meca in Austria with some great facilities, hopefully the owner will listen and address the issues.

This will not effect me staying here again this year, the staff are second to none.

The staff were always great and happy to help.

Klaus and his staff could not have been more welcoming and helpful - phoning the Honda dealer to check on the progress of the bike's repairs, and taking me to the railway station to travel to seek my bike.

Hotel Enzian

reservation

arrival

Fitness / spa locker rooms

The hotel is clean, cozy and with a very friendly staff.

The staff were very friendly and helpful.

The staff was very friendly and the food (breakfast and dinner) was excellent.

All the staff and managers were incredibly helpful, polite and friendly.

Staff are top notch and super friendly, welcoming and helpful, we were made to feel very comfortable the moment we walked through the front entrance.

This hotel in Pfunds, has everything one would wish to find in a hotel, from good and abundant food, swimming pool, sauna, friendly staff, clean rooms and situated close to the Italian and Swiss borders.

Very friendly staff working hard to make our stay unforgettable.

The hotel is a small one and the staff are friendly and always willing to help, Our room was very spacious and most  important very clean.

The food each breakfast and dinner time was excellent - couldn't have been better - and the staff were very friendly.

but very beautiful village of Pfunds Austria is an Excellent Hotel with very friendly and efficient Staff.

Friendly and efficient staff with the best room we have ever had on a ski holiday.

Staff were friendly, helpful and attentive.

Thanks to all the friendly staff of Hotel Tyrol in the quite and beautiful village of Pfunds Austria very excellent service and thanks to the kitchen staff for the Gluten free meals they prepared for me and my daughter which made our holiday an enjoyable stay in the region of TIROL,Thanks to goes to Brittania Tours Malta for all the arrangements and for the splendid Lakes and Mountains tour  organization,Besides all Pfunds have a very helpful and friendly People,

The staff were very friendly and efficient, nothing was too much trouble.

really enjoyed my stay at this hotel, nice ambience, good food, staff is really friendly and very helpful and hotel is super clean, has pool and sauna which are a plus ;) plus its located in the village of pfunds which is really quiet "small" and you can go for long walks along the river with amazing mountains at the background

Vanessa served us quite a lot and was always very helpful and friendly.

Because our days had organised trips, we did not see too much of the local area which we would have liked to explore further.

Make sure if you go to go into the woods and see the little replica village built by 4 local men who are all over 80 years old and when we went to see it so lucky to have met these wonderful men.

I paid a single person supplement which is as far as I’m concerned is to make up the shortfall of having to give a double room to a single person.

If you have any kind of accident you pay dearly for it ie break an ordinary glass and get charged 7 euros..,not worth it

But when I got to my room it was a single!

I felt that the hotel was somewhat understaffed and we did not get much individual attention from waiters especially during dinner - at one time food was brought to all the table except for one single person who had to wait for quite a while for his plate which was exactly the same order as the others.

From start to finish the staff were very kind and helpful.

we booked half board and the staff was very nice.

The best connection was near the reception.

but she went out of her way to help, So thanks again Hotel Tyrol staff who were out to wave us goodbye at just 7am!

The majority of the staff speak good English.

Anything we asked for personnel tried their best to accommodate us.

The hotel was very clean and welcoming, and our room was great.

I was with my wife to the lovely village of Pfunds with a group and we enjoyed the hotel very clean nice breakfast and dinner and staff were very good and we enjoyed as well the indoor pool and we was impressed that we had an early flight

The stay was excellent and the staff were very good.

VAYA Pfunds

single

price

local

Parking

Free internet

Very friendly staff and a professional reception.

The staff and service were all very helpful and friendly, and the pools were well taken care of.

Very friendly staff, very clean room and excellent food.

Very high quality resort and children friendly.

Very nice hotel in Tirol area - easy to reach by car - located at 50m from the slopes - all facilities available - separate children's (inside and outside area) and (outside) adult pool (with magnificent view on mountains) - nice SPA area - very friendly staff - good food - great breakfast - big rooms

great hotel, excellent service, good food
location of the hotel is very good, 
view of the rooms is incredible
Lot to do for kids
Rooms very big en clean
Food is very good, staff is very friendly
With good parking facilities

Excellent hotel, helpful staff, very friendly.

All the staff were so friendly and helpful.

Comfortable, clean, friendly hotel with excellent suite options for an entire family.

For more than a decade we have enjoyed the state of the art facilities, super friendly and professional services from the Laurentius staff.

The service staff was very friendly and helpful.

however the waitresses were extremely friendly and very courteous.

The only thing which disappointed me was the room temperature at night, was really difficult to sleep.

but understood once my husband layed down in it to sleep.

Great facilities, great staff, great rooms and great food, all in beautiful surroundings.

Staff is very service-oriented and professional.

Thank you hotel Laurentius team for the fantastic holiday experience

Staff, food, facilities, childcare and location are the best you'll find in any hotel in Europe.

There was a lot of top quality food offered throughout the day,hotel staff was super kind and helpful.

The staff is extremly helpfull, the hotel is clean and the food is amazing.

We had special request for food specially (Vegetarian w/o egg and fish) also my son is allergic to Coconut, When i discussed this at reception, the lady at reception arranged my meeting with head chef.

Everything else, childcare, food, service,staff was faultless and exceptional.

Laurentius Baby & Kinderhotel

sleep

Owner/manager is friendly & accommodating; sent some complimentary extras during our stay & tried to address issues as they came up.

A very nice and friendly place to stay, with plenty of character.

but very clean and  friendly  cant sit in bar lot smoking in there locals

This was our second Christmas break at this friendly, family run hotel.

Also met some wonderful people who were very friendly.

The whole staff are pleasant, friendly, helpful and willing to make your stay a pleasant one.

Arrived to friendly helpful warm welcome.

Very friendly staff who would go out of their way to help with any query
Good clean rooms
Good food
Bowling alley downstairs, which is very good
Thoroughly enjoyed my time at this hotel again

We stayed at The Sonne holel for 5 nights in October, lovely friendly staff and plenty choice of food which we thoroughly enjoyed.

For a one night stay - the hotel served a purpose - staff very friendly and efficient.

The  room was perfect, the food was first class and the friendly service provided by everyone (from owner to chambermaid) made our stay a joy.

Ariving at the hotel late afternoon we were met with friendly staff who were quick to allocate rooms and take our luggage up to the door, the food was excelent, Typical Austrian fare!

The Hotel was warm and homely and the Staff were friendly and helpful.

I was impressed then and still am by it's old world charm, friendly and efficient staff and it's location overlooking the town of Landeck.

The corridors are stinky, from drainage and cigarette.

The Bar was small with additional seating in the wide hallway from the entrance to the back of the hotel.

The halls and corridors have tasteful reproductions of famous paintings by the masters.

As other reviewers have correctly pointed out - there are no smoke detectors in the rooms or hallways - and no emergency evacuation plans - which are normally posted in hotel rooms - irrespective of the country or region.

There were no smoke alarms or fire escape instructions in the rooms or corridors! !

Very tired, poor drainage (smelly at times), up a very steep hill.

Just returned from hotel sonne after a 5 day stay, generally dirty and dusty, food insufficient and of poor quality had better in fast food outlets;  went all inclusive wine on offer poor, beers ok  never saw sauna or steam room open for use; would not go back.

The hotel itself isn’t the most up to date and does smell quite strongly of cigarettes,

One of the things which does spoil the bar is that smoking is allowed inside, from the people on our tour nobody smoked and you could not get away from it, only by spending the evening in the restaurant where smoking is not allowed.

Smoking is still allowed in the bar in Austria

We stayed overnight in the Mercury  Hotel in Saarbrucken  Germany no problem`s And  on  to The Hotel Sonne in Landeck Austria This is an Old 3 star hotel the rooms were clean & the food was reasonable.The down side of the Hotel in evenings was smoking in bar.which caused problems for some passengers with COPD.

The lack of fire precautions and the ever present smell of smoke marked this hotel's rating down.

There was a Dove soap dispenser (it smelt like Dove soap too), a small bar of hand soap and a hairdryer.

but personnal aproach and hospitality of owner and his team are luxury enough to spend here a really good time.

but it is a lovely place with pleasent staff and a great owner.

He also dealt with a number of queries we had swiftly and efficiently with a smile on his face always.

Stayed here on our coaching holiday I’m the driver staff excellent owner out of this world had a great week  would recommend it we had a great week would stay again watch out they don’t get you drunk  Lol

The hotel staff were welcoming and helpful and made me feel at home.

Staff to me were very surly, didn;t raise a smile or try to converse.

In all we had no problems with the hotel except for the food, we had an excellent lead driver on the holiday Clive assisted by Andrew who was also very good and they could not do enough to see everybody enjoyed themselves.

A night of bowls where the lowest scorer had a shot of the local schnapps was fun too with the manager and some great people.

The rooms are clean and comfortable and any requests are dealt with promptly and efficiently.

All very efficiently served by an anxious looking lady.

Wonderful and very obliging staff and our host Karl.

Thank you to Renata, Joseph and Jaromir and the owner and manager Karl.

Joseph and the waiter and waitress were very obliging and always smiling.

but it has  massive and comfy bed and the owner Carl and his Staff are very helpful.

We are just back from a brilliant holiday staying at sonne hotel land beck  
Carl and staff very helpful and fun 
Everything was clean

The towels were changed daily and there were some basic toiletries, did not worry us as we always take our own.

Only minor complaints, we never had clean towels half way through, and if josef was busy and the boss not around waiting to be served at the bar could be a while.

In the bathroom we had 2 hand towels and 2 bath towels which weren’t changed automatically,

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