The staff are very friendly and the rooms are modern and comfortable.

Friendly, professional welcome to reception.

Great hotel, it was our 3 visit, staff are friendly & helpful and even when the door to our balcony broke & the repair team were unable to sort it, we were relocated within an hour .. brilliant service.

Especially mention the staff who are just so friendly and helpful and Regina on the front desk does rule everything like a queen as per her name.

The staff are very friendly,the hotel is spotless don't understand negative reviews,food great choices.

We choose it as it was disabled friendly and good value as it had triple rooms, or as they call them junior suites, which has a separated by wall living area with sofa bed.

Bar and reception staff were amazingly friendly despite how busy they were, and the entertainment staff were an absolute joy.

The Hotel is excellent, the food was sublime,staff really nice and friendly,I'm really impressed with the swimming pool,

The hotel is very clean - and staff are friendly from room cleaners to restaurant bar staff 
They are feeding a huge amount of people and yes sometimes it wasn’t hot food

Although in general staff were friendly and worked hard there just isn’t enough of them to provide good service.

Firstly the staff are just so lovely and friendly.

Bar staff and restaurant staff very friendly and work extremely hard.

Staff at pool bar the same as everywhere in the hotel friendly and very helpful, in fact the staff make this hotel.

The entertainment staff were extremely friendly and while I never really engaged in the activities they organised, everyone who did seemed to enjoy it immensely.

All staff were very friendly and efficient, particularly Elena in the pool bar and all those in the terrace bar and restaurant.

Greeted by Tanya on reception who was  friendly  and very helpful.

Just got back from a 2 week hoilday ,hotel nice staff friendly, bar staff great ,room lovely nice size sea view ,lovely old town 10 minutes walk away from hotel .Good bus route cost low ,we found people very helpful.

The drinks were good quality and friendly staff at the bar.

The housekeeping was definitely poor in the rooms with our beds not being changed throughout our stay and cups and spoons rinsed and still dirty.

The food is very poor and options for vegetarians is nearly non existent.

Food in the restaurant was poor, limited choice, never hot and just low  in quality.

The food for the first 2 days was poor and would have only warranted only 2 Stars

For a hotel with nothing around this is a poor excuse for entertainment.

I have never been to a hotel with such poor service.

The chairs in the dining room were very  dirty, on a lot of tables,  with ground in food in the chairs, the entertainment  was very poor, daytime was a mixture of some pool games and darts etc.

The evening entertainment was very poor, during a music quiz the Spanish compere spoke too quickly, gave us very little time to answer and had difficulty using the machine.

When the restaurant is closed don't expect snacks from the pool bar, ice cream is chargeable as are snacks, very poor for all inclusive.

However, the drinks in the bar were very poor, they didn't even have tomato juice for a bloody mary.

Previously the food had been good, we assume this is cost cutting using very poor ingredients.

I have never before seen so much wasted food left on plates in a restaurant and don’t understand a hotel which will tolerate such poor standards of cooking.

Unfortunately we wouldn’t recommend staying at this hotel on the basis of poor food quality and windy location.,

Entertainment was very poor and limited as well, ( as I said earlier, my personnel option), also staff at this hotel are not the friendliest, (friendly when clearing plates etc, from your table, buy bar staff could be grumpy), hotel is close to airport, so good for transfers, you do hear planes overhead,

Snacks, I was directed to a vending machine when I asked about crisps, very poor for an all inclusive.

but just when everything else is so poor, this certainly does not help.

Drinks were a bit poor for 4*, gin & tonic was undrinkable unless you wanted to pay premium.

On the other hand, the choice of AI alcoholic spirits and cocktails was poor.

Oldish hotel in the middle of nowhere, poor quality food and drinks, practically no housekeeping.

Very disappointed this is are 3rd stay dec 29 jan 8 room 504 we always have the same room love the place staff excellent we previously went all inclusive

My wife and I are both over 80 years of age and this place suits us well all the staff are so helpful with our mobility requirements - even down to bringing us drinks !!!

The staff are mostly lovely, tip them theyl turn on.

On arrival to the hotel at 9.30pm we had a stern welcome with no assistance with luggage and no refreshments.

Staff are so lovely and accommodate your every whim.

Nothing is too much trouble for the staff.

Especially Irune, as my partner and i got involved with the activities most nights of our holiday, she remembered our names, said hello to us every morning and kindly let us know the itinerary for the day and encouraged us to join in!

All staff are extremely helpful, especially the bar staff which we found very accommodating and humorous.

My massage was so relaxing and professional.

Hotel clean, staff lovely and no problem with sun beds.

KN Hotel Arenas del Mar Beach & Spa

poor

Free parking

Free internet

Pool

Midweek you only have the option of going in the inside restaurant (where the food is the same everyday for lunch and dinner) or a pre made sandwich and some cold chips outside.

— the daytime buffet bar was pretty grim unless u like eating cold chips or a soggy sandwich.

Our air conditioning worked fine, we just made sure we kept the doors shut, the living room one was so good my daughter asked if we could switch it if as was so cold she couldn’t sleep, we did have one problem in the room and that was our bathroom light fell down

The ‘air conditioning’ did not make the room cold, we had to shut the curtains to make sure the room was cool for when we returned after the pool, when we told reception they did send the engineer to look at it who said it was working

It was freezing cold , smelled strange and had a mop and bucket in the corner.

The water was lovely and refreshing, not too cold.

Seen reviews of people complaining about the temperature of the pool all I can say is some people love a good moan if they can find nothing else wrong … yes the pools are cold

Food was good - as the hotel was less than half full the food would be left to go a little cold at times, particularly at breakfast.

but not exceptional - and once for lunch, which was very disappointing, most food was cold.

Food was cold and tasteless, all inclusive drinks were disgusting!

The concierge service was cold and not welcoming.

Lunch was a variety everyday including pizza, chips, sandwich stuff, cold pastas, cheeses, meats etc.

No big deal as we had some great food and a cold beer at the Wild Geese bar just down the road.

although couldn’t understand why it was called that as there was nothing to show for this extra cost🙁
The food,well breakfast was ok with plenty of choice from hot to cold food tea coffee juice all from vending machines. .

Restaurant was not that much better with cold food , not replenished when finished !

The food is lukewarm I not too keen on cold chips - they need to seriously look after the food as so far only arrived yesterday so evening meal soup was lovely

Heated pool is a bonus as the other pool was far too cold to swim in.

I’d categorize this hotel as exceptionally humane and friendly, thanks to Manager Mr. Iorizzo.

The staff are all absolutely lovely and friendly.

The staff are lovely big shout out to Jessica i think she was called on reception,always greeted us with a smile,very friendly,nothing too much bother for her.

The staff are friendly and helpful, especially restaurant staff and the entertainment guy.

- The staff were very friendly and happy to help in any way they could.

A shame really as there are some friendly staff.

The staff in every department are friendly, helpful and very welcoming.

All the staff are very friendly and helpful and nothing was ever a bother.

but very predictable and repetitive 
Rooms - very clean but kitchen locked away and air con not up to the job 
Staff- friendly , entertainment staff very laid back 
Sun beds - excellent, I put my towels in at 08:30 everyday .

• A beautiful hotel with friendly, helpful staff.

The Irish bar opposite the hotel was good fun for karaoke night (Saturdays)

Our room was spacious and cleaned every other day, reception staff were friendly and nice.

The staff were extremely friendly and always happy to help.

The hotel and all the facilities were fantastic and staff very friendly and helpful.

The entertainment staff are very friendly and child orientated, including children of all ages.

The hotel staff were very friendly and helpful.

The staff are really helpful and friendly.

I do not go away to a supposedly 5* resort to have to buy my own food&drink&spend as little time as possible in the all-inclusive hotel I’ve paid for, as it was so poor. I’ve noted from previous reviews (now I’ve looked!)

Entertainment is poor (of 5 nights so far, 4 were organised by the TWO in house entertainment staff, with the other being a pretty poor couple tribute act).

but poor in our room we could use it to check emails etc but thats all,the HDMI Port in our Tv was also disabled so we could not use a firestick on our rainy day.

Also, I felt sorry for the poor staff as some of them were soaking from the lack of air-con.

but could be repetitive but this can be broken up by the superb theme nights , the Indian especially was excellent 
- pool area good with plenty of sun beds

Negatives

- the air conditioning in the apartments was poor
- no outside seating / bar area to sit at night which restricts you to the indoor bar at night , which also got very hot  , it meant most nights although AI we went over to the Irish bar.

Air con is poor in all communal areas so this is not a pleasant experience.

The dinner buffet options were poor and my poor children have eaten pizza, chips and fruit.

Hotel staff and rooms I have no complaints, clean and comfortable, my only complaint is the buffet restaurant, very poor low quality choice of food and poor salad bar as it was the same meats every night a choice of salami or chorizo, no hams or prawns or other meats , well house wine what can I say it must be the worse ever red wine I have tasted !!

Admittedly the hotel agreed standard were poor!

but the quality of the food was so, so poor.

..🤘 hotel 4star ,hotel destination 1 star 
One last thing this hotel is equipped all around the hotel with WiFi mikrotik broadband devises situated on flag poles on a 360 degrees all the way around the hotel the best WiFi I gave found is to log on to the outdoor network as the room network is pretty poor hope this helps 😆

The kitchen door was also missing a door handle and soundproofing was poor as I could hear people in other apartments talking/moving furniture late at night.

but a mixed review here as with some effort/ changes this could be a good review, rather than "poor".

7pm till 11pm other than that there is an outdoor pool bar and for the size of the hotel that's poor.

I fully expected to want to eat out a lot more due to the poor quality of the food.

It was in a dark dingy room with no air conditioning no access to sit outside, and was very very poor quality.

this is not a five star rated hotel staff levels were poor not enough a times especially at reception one life guard for three pools some  places in pools not visible to life guard.

Very tired and dated rooms, poor quality food and drinks, poor entertainment, poor location and no atmosphere, sadly struggling to find any positives - very boring old hotel.

I would sincerely urge customers to avoid this hotel and stay somewhere decent where you feel respected and spend your lovely holiday with your family.

The reception staff also organised for me to hire a wheelchair.

although a member of staff hunted me down an open carton that she ‘found’ in the kitchen, while telling me, by a hand-gesture, to keep it quiet.

Really nice hotel, with extremely helpful staff.

Staff

Most staff were pleasant and helpful, some more than others

Beach towels can be rented for €25 per towel at reception.

On a positive note, the hotel was clean, the staff were lovely, it is a short transfer distance from the airport (because of this you will see a lot of airplanes,

Positives 

- staff are superb and very hard working
- apartments are huge and big balcony
- food is plentiful

Reception said it’s so our staff can challenge people.

but you will find the programme for that day in Reception, down by the Restaurant.

But all these small remarks go far into the background when you have lovely staff around you.

Grand Muthu Golf Plaza Hotel and Spa

cold

Paid private parking on-site

Public wifi

although personally I was not a fan of the sausage.

but didn't offer many activities and the pool was freezing.

Air conditioning units in both the living area and bedroom.

-	Surrounding resorts also have quite loud entertainment on until about 10.30-11pm which was a bit annoying some evenings (we had the window open instead of aircon on to cool the room).

The only downside is that the bedroom ventilation also has a hole in the wall with a fan besides the ac.

But the friendly reception didn't waste time switching them.

Nothing is too much trouble on a previous stay our TV in room blew and I called reception at 10/11 at night to report it not expecting any thing to happen 1/2 hour later we had new TV.

We find the pool and bar area to be a bit like a holiday - which is great if you like that kind of thing - while the units just one row further back are quiet and restful.

A man from maintenance finally got it out after taking the unit apart.

Tip: Washing machine and fridge need updating in the studio apartment we stayed in, and an air vent is required in the bathroom.

Squeaky bathroom and bedroom doors, double bed made of 2 singles pushed together and uncomfortable in the middle, bathroom needs updating.

Apartment small/tiny, dated without air-conditioning.

I was unsure how the room would be as I was aware there was no airconditioning.

There is air conditioning as well as ceiling fans, a god send in hot conditions.

The fan was also very noisy so didn't use that.

There is no air conditioning just 2 fans that don’t really provide any sort of cooling.

great staff, all very helpful and friendly.

It suits our needs, it’s clean & friendly.

Resort bar which doubles as the dinning room and breakfast area again staff were very friendly and attentive.

Just arrived home after a fabulous break , lovely quiet area , on arrival we noticed how friendly the staff were and continued all 7 days 
Hotel and surrounding area is spotlessly clean 
Rooms are lovely and beds so comfy , you are on the flight path

Very friendly staff (thank you Fæ, Santiago and Diego), wonderfull areas around swimmingpool, cozy lounge with great food and drinks, accompagnied by fantastic live music every evening (specially Victor was top).

A very well kept resort, friendly and efficient staff, superbly kept apartment.

The restaurant is nice and the staff are friendly and genuine.

All the staff we encountered during our stay were very friendly.

Everything we wished for, Very clean resort , Very friendly staff.

We'd been here before and really enjoyed staying again, the staff are so helpful and friendly, the accommodation comfortable and the resort so clean and tidy.

We have returned from a fantastic holiday, excellent service, amazing accommodation and friendly staff, only complaint and is not against Wyndham, is the resort is on the flight path so you get lots of planes during the day.

Friendly very clean staff are fantastic and very helpful close to golf coures bar are there if you want a night out.

All the staff were friendly and you could see that they all get on with each other too!

All the staff are wonderful, efficient and helpful, super friendly with good English.

Friendly staff and good quality accommodation .

Restaurant very good ,staff very friendly, we went self catering   Definitely will be back ,ps so near to airport planes going over regular,but if that doesn’t bother you ,enjoy you’re stay

Staff and kids club were super friendly and couldn't do enough for you.

Very child friendly my children loved the play areas and pool!

Upon arrival the reception staff were very warm & welcoming ( great start ).

Fantastic place, clean, tidy, staff lovely, food excellent .Would recommend highly couldn't fault our stay.

The staff are all great at looking after us during our stay.

Plenty of daily activities organised by entertainment team

We like that many of the staff have been there for many years.

From cleaners to reception, all polite and nice people.

I suspect the restaurant staff hadn't notified reception staff as the staff there did seem very efficient.

It is such a special place and the staff are wonderful.

Anytime welcomed team, eager to help  is there for you so you can enjoy your stay as much as possible.

We had a very enjoyable stay
The resort is clean and tidy, staff very helpful and the accommodation was great.

Staff are very nice people and very helpful.

The pool is excellent and the Team marina are always ready to find you entertainment without being intrusive.

Wyndham Residences Golf del Sur

The only little issue is the noise as you can hear people through the walls and the hotel could do with some aircon in the room as it gets very hot.

There's no air conditioning in most of the rooms which is ridiculous for Tenerife where the temperature is usually 20 degrees plus.

Only soft drinks and food (which isn't even in the hotel, and also wasn't stated on the website) there was also no air conditioning in our room as it says online so our first night we had to move all our stuff to a different room due to difficulties breathing as the inside of the room was warmer that outside, only good thing was that it wasnt expensive, 
Also at least 2 hour walk from most tourist attractions

Pool area is fan, only problem I'd have is after the wooden bit by the pool its concrete and being wet the amount of children I saw slip could be very dangerous.Maybe some mats near the pool would be beneficial especially by the kids pool.

The location is a little bit boring as not much in the local area and aircon was a little loud.

but sun is lacking (none)the units around needs some decoration attention.

Electric fan, some apartments have air con.

Rooms clean that’s about it the air con is a joke the pull out bed I wouldn’t give to a homeless man this hotel is a self catering hotel only iv paid a lot of money to come hear an iv eaten out most night which I didn’t really want to do an as for the sister hotel more like a 3* never seen 5*

No air conditioning so be prepared for very little sleep.

The air con system keeps tripping out the electricity and the noise it makes on the balcony is deafening.

We were disappointed that our unit didn't have air conditioning which we had expected, on questioning this at reception we were informed that not all units have air con and that they only allocate RCI guests rooms with air con if this has been requested by RCI.

The only thing I would suggest would be if they could install air con in the rooms as the ceiling fans didn’t do enough.

The bad things I can comment are that the main pool is still freezing and you cannot stay in there too long.

The pool was not welcoming, freezing cold and no inflatables.

It had a very small water heater, that fit under the sink in the bathroom – it was not enough for two female showers.

Because of poor construction or older units, can hear all your neighbors inside as well.

The lady said she'll get them to do it in the morning which was fine with us as like we said it's the whole not having the air con and being sweaty at night which is why we would like some bedsheets which she was fine with.

He worked tirelessly mostly on his own always with a big smile and so, so helpful, and was so friendly and couldn't do enough for us during our stay.

The area surrounding areas of the apartments are lovely and clean well kept gardens and friendly staff.

She was, presumably, trying to be friendly,

Staff were friendly and the complex was secured with gates which had key card entry systems.

but was better than anticipatedthe view from the romo was fabulous all staff very friendly and very handywere suited.better than wethoughtxwewill be back very good

The staff are most helpful and friendly and a few minor problems that I had were sorted out promptly.

Staff were friendly to us on all occasions when asked for help with a taxi or directions.

The restaurant staff, as normal,were  friendly and welcoming as were the RPA reception staff.

Positives were the staff, all very friendly and helpful along with the cleanliness of the hotel and apartments.

The staff were all very friendly and helpful.

The staff was friendly and helpful, the rooms comfortable.

.to say we were pleasantly surprised is an understatement, staff are so friendly, apartment was immaculate and spacious, cooker fridge crockery and utensils provided, tv also had English channels!

Lifeguard is there from 9.30-8pm and is so friendly and helpful.

Friendly helpful staff and s clean apartment.

Staff always friendly and promptly to assist since we managed to lock ourselves out on the balcony like idiots.

The pool area was nice and no need to fight for sun beds, all the staff we met were very friendly, free WiFi, we also had late check out for €30 which was very handy.

Reception staff are friendly and knowledgeable.

Pool side bar was lovely, nice lunch and friendly staff.

I am a Committee member and private owner.

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