The restaurant was very good and with excellent choice of buffet both for breakfast and for dinner.

The food is delicious, fresh and the staff is very friendly, accommodating and professional.

Great beach, big pool, friendly staff and the food was so delicious as well.

We did half board and both breakfast and dinner were excellent- in my opinion the best I have had in Israel which is really saying something.

We stayed in large comfortable clean room, clean bathroom, enjoyed wonderful breakfast and dinner, with a exceptional variety of veggie and regular dishes .

The food was fresh and very good, breakfast and diner.

The accommodations were clean and comfortable, the assortment of food at the buffet was excellent - something for everyone, and the staff were helpful and friendly.

Overall great experience, we came for one night the whole family, facilities were new both room and overall surroundings, food was excellent both dinner and morning breakfast, indoor pool and outdoor pools were great.

Food: dinner not 5* dinner 
Breakfast 4*
Pool: I like the design of the pool and the staff were very very nice

Dinner and breakfast selections were diverse and tasty.

Breakfast buffet was very tasty with a variety of food.

The mineral pools are not crowded, my wife liked the facial she had in the spa, the food was delicious and plentiful.

We had breakfast and dinner included and the buffets were impressive.

The rooms were immaculate, the service was top-of-the-line, the food was delicious and plentiful.

In the VIP breakfast we got to meet the wonderful Silvia who served us with tasty omelette and cappucino every morning.

The food at the buffet restaurant was very good.

Beautiful, the staff is very kind and friendly especially Victoria from business langue.

All the staff were so friendly and ready to help with anything needed.

Room 640 was amazing and clean the stuff was amazing especially mohamad the supervisor and anwar was so friendly amd helpful and they are giving vip service and the view was wonderful the floor 6 was relax and calm and so clean

Well, every word was true: friendly staff, beautiful rooms with luxurious facilities, nice swimmingpools and sunbathing area, excellent breakfast, great spa facilities (salt water/dead sea swimmingpool in-and outdoors,dpa treatments, sauna, etc).

), the snooker table located outside is a great addition (for an affordable price) and staff was very very friendly.

The staff were wonderful, friendly and helpful.

The service from hotel staff was friendly, warm and quick, especially from the great Martin and the attentive Yair - which both made us feel welcomed in very professional manner.

Friendly and helpful stuff at the reception helped us to receive the room we wanted.

good location, very friendly house keeping, excelent facilities  spa sauna, warmed pool even in winter, nice atmosphere and good restaurants.

The staff was polite and friendly and fast to respond to out inquiries (room services, extra bath robes, etc.).

All the staff were friendly and did everything they can to make the guests happy.

Excellent hotel, friendly staff, plenty of choice at breakfast and meal times; lovely pool area.

Inside the hotel, a very nice pool area, lobby, with graceful entertainment each evening and friendly and helpful staff.

All went out of their way to be friendly and helpful.

Anton, the reception manager, was very friendly and helpful.

The lounges and the restaurants have the kindest and most hospitable team members.

Excellent treatment by everyone , especially by Victoria who is in charge of the lounge and VIP check-in.

My wife and I stayed in a Moav room with access to the lounge on level 8 for light food and beverages (incl alcohol) all day long.

Lounge was very good, quiet without any children entry including free alcohol bar and food being replaced 3 times a day, including pastries in the morning, fishes and salads at noon, and deserts/salads in the evening.

Also, recommended to take a room on floors 8 or 9 as you have a great lounge included with food and drinks from 10am till 8pm. Lastly, try the massage, not the best one I received

1. we came for 5 days and stayed in MOAV rooms with a lounge.

Excellent hotel, Soyte with a huge balcony and jacuzzi with panoramic sea view lounge with hot, cold drinks and spirits as well as light meals throughout the day courteous and professional service.

Great service at reception, dining room and lounge.

At the “lounge” we were treated like royalty mostly because of Tagel.

The lounge on the eigth floor was good, friendly staff, fresh food, very clean and tidy.

Check in and check out at the lounge, no need to queue up in the Lobby.

The VIP lounge is in the 8th floor, with decent sitting areas and lovely dead sea views, great service, free cold and hot drinks,

We stayed at the Executive suite on floor 9, that also comes with full access to the hotel Moab Lounge, that offers beverages (hello Nespresso coffee!

The service in their lounge is excellent and the light meal available throughout the day is more than adequate to serve as lunch.

Also, it was to include access to the business lounge.

We were in the upgraded rooms maybe for those floors the Moab lounge could be used to speed up the process.

Nice spacious rooms (especially the top 3 floors, which have access to the lounge), swimming pools and spa.

He said “someone will call us tomorrow” and did nothing else.

The phone number of the reception, if you find the right one, will not help you, they do not answer !!!

I’m calling to check.” Meanwhile I’m starving and completely in shock at the treatment I received at a hotel that costs $500+ a night.

I had to call the manager upstairs to help.

after calling 4 times we finaly received 2 female slippers At this point I am all ready done we haven't received anything special in our room for our special day.

The hotel website is incorrect and the reservation phone number they gave meant waiting on hold for over an hour and then they didn't understand.

For the guest relation is worst people on hotel we have some problem on kids club Yael is not good to manage kids she is so nervous we call manager they give reason to personal instead customers is only in Israel that you can see manager or guest relation ask customers to don’t speak and stop , to give reason to team instead team make fault.

Kept calling front desk didnt have a solution.

but we thought that it will be reasonably to get another hour in the checkout time - so we asked and the receptionist that was trainee and barely could speak (Hebrew or English) refused to call the manager and did not agree to a simple and fair request.

Also if you call the reception dont always expect them to answer .

but the bad part is watching all those tractors and heavy machinery tearing the natural sea apart and building artificial ponds calling this dead sea is an insult to the ecological community!

Cabs apparently don't exist in the Dead Sea and so after waiting for an hour for a cab and several pretend phone calls to cab company who said we are a few minutes away,  then a gimmick of "check out the diamond store for free shuttle", we finally had to convince my 80+ mother in law to walk the 15 mins to the restaurant.

Here too paint was peeling and we had to call maintenance because the recessed handle in the door was falling off and the toilet was continually running.

Also, the wake up call we requested for 6 in the morning never came.

Three phone calls to get shower gel is silly!

Star ratings are normally given on facilities and service yet this hotel would not even provide water in the rooms, even when we requested at reception - the receptionist called someone in response to my request and after a two minute call she looked at me and said no, sorry.

The front desk staff very unfriendly, very often they do not pick up the phone and you have to go all the way down for a request which they do not do anyway.

Service is slow and if you try to call room service expect to be hung up at least a dozen times.

To go in you need to call a number for the fate to open (not very smart system as it would be easier to be able to open the gate with a room key for instance).

There are two large sweet water pools, one of them heated.

Good spa with saunas, dead-sea water pool and 2 Jacuzzis (!).

The hotel outdoor pool and indoor dead sea water pool are great and make this a great hotel with only a few minute walk across to the Dead Sea.

They also have an indoor salt water pool that we did not try.

They have a beautiful pool area, spa and a Dead Sea water pool on property.

The spa is large, and the Dead Sea water pool is large.

The hotel has an excellent spa with dead-sea water pools as well as sulfur pools.

In addition the two level fresh water pool was wonderful - and heated to the perfect temperature for a refreshing swim.

The outdoor sweet water pool ( upstairs)  was heated to 27 degrees centigrade making swimming a pleasure even in Feb.  the pool manager caters to all the guests as does the life guard. .

There are two quiet private salt water pools behind glass,

The room itself was well appointed, ‎and the refurbishment was top class.‎
The hotel itself is very welcoming, has good spa with an indoor and ‎outdoor heated Dead Sea water pool and a nice sized and shaped ‎outdoor fresh water pool.

Spa and dead sea water pools are top of the line.

With the Dead Sea water pool, once can enjoy this hotel and the dead sea experience of floating with the trouble to go through the mud to get into the "sea of salt" - hotel is clean, quiet, perfect for a drop of the face of earth if you want it.

And the spa was of top quality with a salt water pool, jaquzzi, steam and dry sauna.

Loved the Dead Sea water pool at this property.

The Dead Sea water pool is very healthy and pleasant.

Pathetic and horrible, avoid at all costs!

but when this comes at the price of forcing you to leave your room and re-enter it every 10 minutes, and have your room become a sweaty sauna when you sleep at night and are no longer able to re-enter your room every 10 minutes, the result is a nightmare.

I was told to pay taxes , I don’t live in Israel for more than 30 years , it’s not fair 
I don’t recommend that hotel to tourists who has dual citizenship
The manager was rude and not reasonable
Avoid that hotel by all means
The hotel itself was ok

but for the price they charge, I would expect better.

I stayed with my kids for one night at Isrotel hotel
You pay price for 5* hotel

Not so much to do with kids especially in poor weather hence my annoyance at having to pay for snooker game,

however, my spa experience I felt was overpriced and did not fully deliver.

Eventually I used a different number and I got through to the hotel reception who then put me through to a manager to be able to pay in advance rather than on arrival.

I don't know the price of the room as it was included in my tour,

I can’t believe for the money we paid we get lousy service.

The young waiters don't make eye contact and when they do and you ask for something, they throw the things at the table. In addition, food is extremely expensive (they take advantage because there are not many options around .  )

Most expensive in that area and also most disappointing hotel.

However, when we went to the staff requesting to stay one more night in the same room, they told us we had to move to another one unless we pay 200 shekos more on top of the latest room rate.

It is really not worth the expensive price.

we tried to overcharge us until we saw the price on his tickets he was giving out.

They have to work on the food , room smell (sheets) , and get rid of roaches to get 4+ or 5*

I cannot believe what happened and I will NOT BE returning, recommending, or remembering this horrible, disgusting, embarrassing experience.

Then when I went to take a shower, the floor still had sand on it, the corners were filthy, and the shower head looked like it hadn’t been cleaned in a while.

When I got home, I found out that the damage from this malfunctioning pool for me is a burns on my skin.

The first room smelled like there was feces all over it and the second room had a leak from the AC.

We booked 2 rooms, One of the rooms was with smell of feces so we change room.

This establishment is getting old and needs refurbishment 

Our room ( which we paid to be upgraded) had a terrible smell 

The hotel fixed it by giving us air freshener

We didn’t ask to change rooms because it was to cumbersome and we were only there for 2 nights 

Most of the staff were friendly

And taking about the room - The biggest minus - old, smelly room not worth the price.

The closets we're squeaky, scratched, worn down, and smelled of mold.

The shower is still set in a bath with a nasty plasic curtain - not sure why a glass divider could not be put in its place and anyway the bathroom has not been renovated at all.

The rooms were so tired and ours smelled of cigarette smoke .

), bed sagging, furniture chipped, and that musty smell!!.

The carpet was filthy, the furniture bulging and old.

but the smell was so bad we had to stay in the same room.

Management is light and it’s a turn and burn facility with most guests only staying a day or two.

I then said to him that he should equally tell people that are smoking at the pool to stop

There was a nasty sock in the pool and no one seemed to care about it.

There was a bit of a musty smell in the hallways and we were surprised that there was no complementary water stand anywhere in the lobby or on floors- we literally had to go to the tourist trap minimarket to get water which is a bit lacking for a five star.

Congieehe was very helpful, he organized our taxi transfer from Jerusalem.

I was able to communicate with the staff perfectly and have all of my needs met.

Very clean and comfortable room,  tasty food, every evening intertainment in the loby, 😀😀SPA area very clean an efficient staff.

It was the most amazing experience the staff was pleasant the food and restaurants were out of this world, the spa was clean and the hotel itself from the lobby and thr rooms were very spacious with all the amenities.

A special thank you to the manager at the front desk, she helped us in every possible way.

The staff were incredible, the rooms were spotless, and the buffet was incomparable.

The manager, Victoria was super helpful and a really nice person.

We also got three different answers about when food was available.

A big shout out to the front desk manager that goes by the name of Lisa, she gave us an excellent service and she really helped us to get the room ready asap which was very much appreciated as my husband was after a full night shift.

We started off with a room with busted A/C and after a bit of prodding by yours truly, the front desk folks switched us to a fine room.

Especially big thank you to Khaled who’s hospitality and high professional attitude and attention to details was absolutely exceptional.his managing skills  and welcome smile made our stay enjoyable 👍👍

Excellent hotel, the staff is amazing and helpful with any request 
Thank you Lisa and Nicky for a perfect vacation.

The staff were very nice and accomodating.

Isrotel Dead Sea Hotel & Spa

phone

price

smell

breakfast restaurant

lounge

pool water

In general the hotel beside showing its old age is also very dirty in some places , showers at spa are one example .

The tub was tiny and a bit uncomfortable even for standing, while the shower head was just a hand held model.

So we had to stay in a room with a poor air conditioning and garbage, with no toilet paper or dry towels.

The rooms are not so clean, and some areas need touches and maintenance, like the doors, the shower, the paint.

(The sheets were never changed during those three days) Corona regulations are a recommendation there and the hotel room barely provides any necessities like qtips or a comb.

The rooms were not very clean (one full trash bag left in one of our rooms), the bathrooms are small and unpleasant.

Rooms were dirty, bath tab was partly blocked, glasses were found with remains from previuos geusts (seeds of lemon).

Toilet seat and bowl needed cleaning when we arrived.

Also, the hotel that right on the beach we stated a few years ago was significantly worse (amenities, food and etc) and had no airconditioning in hallways.

We open the door of our room to find out a disgusting dirty carpet, hairs and sand in the shower floor, humid stinky towels probably used ( it’s good that I always carry my own towels) and the toilet bowl wasn’t clean properly, their housekeeping practices require more attention to details.

We asked for the beach robes, they were out of, they promised to deliver in the room - never did.

The room was very small, hardly 3 feet around the bed, and the bathroom was musty.

- toilet, bath, shower are mini-sized, run down and ugly (see photos)

- lifeguard at swimming pool is aggressive and nervous and often yells to people for no evident reason and loves to crack jokes with his friends and make noise

- receptionists speak little English and the rest of the personnel nothing at all!

We had a room where the bathroom was in dire need of refurbishing with a bath that was in a disgusting state.

The bathroom is very small and in poor condition.

Some of the  toilets in the tourists rooms were not clean.

passage and room carpets filthy, meat hard and inedible  showers in spa filthy, sauna old and filthy, bathroom door disgusting, mechanical sink plug did not work, airconditioner made loud noise! good?

The public beach is just across the road.

The beach is across the street (have to watch kinds to cross it)

Location is across the road from the beach.

The beach is just across the road so you’re on it within 60 seconds of leaving the hotel, and their pool looked lovely

The bus from Eilat/Jerusalem stops right in front of this hotel so it’s very practical - and it’s just crossing the road and you’re on the beach!

Great clean beach is only across the street.

The beach is just across the road, and there is a lovely walking path all along the beach.

Food was very good (had breakfast and diner).

Superb atmosphere friendly service, beautiful rooms and the breakfast and dinner were delicious.

The breakfasts and dinner in the Club Spa dining room were quiet, pleasant and the service was gracious, especially Ruti, alert and doing a good job at keeping people happy.

Service was phenomenal,  food was delicious and extremely happy with staying there.

Later we had a delicious dinner which offered a large variety of food, including two very tasty soups, fish, beef, and vegetarian options as well.

Very reach breakfast and dinner, a lot of different vegetables and delicious food /dishes options.

Furthermore the dinner in the buffet restaurant is horrendous!

The dinner and breakfast in Spa Club was very good.

The dining room (breakfast and dinner) was a very rich buffet and suited both me (not vegetarian) and my partner (vegetarian).

but nice
and across the st from the hotel they have a private beach
Meals are plentiful.

The food was OK, breakfast being better than the dinner.

The restaurant was buffet styled and the food was plentiful and delicious.

We had the service room right next to ours (door was open) and it looked messy and dirty.

The facility is really outdated and dirty.

The carpet in the hallway at the sixth floor was old and dirty.

Our room was on the second floor (2044) before we enter our room we witness a cleaning car full of dirty smelly towel and sheets, blocking the emergency exit (what a nice first impression).

Dirty, no tablecloth, one way plastic cups.

Dirty carpets, panels falling off walls, surely unpleasant staff, over priced.

As I noticed in the evening, before going for dinner, that the emergency exit was blocked by the vacuum cleaner and the dirty laundry cart, I pointed it out to Leon, he immediately made a phone call, and as a result the vacuum cleaner and the dirty laundry cart remained in front of the emergency exit during the 2 night we were there.

Carpets in the hallways appeared dirty and stained.

The rooms were not cleaned properly and they didn’t refill coffee stations and left dirty cups on Botha days we stayed.

Apart from that, dirty rooms and corridors with old carpets, unpleasant staff,

Stayed one night: rooms are small and dirty.

Dirty bathroom and a hole in the bed sheets.

UPON CHECK IN WE FOUND OUR ROOM DIRTY AND DISGUSTING.

Great hotel and very food food
And friendly hospitality from Ruthie Cohen in restaurant, also great pool and  spa.

She is very friendly and helpul 
Thank you Rhuti

Every year except for the corona year my spouse  and me come to this lovely hotel, start at the reception with the lovely man Nuriel who makes you think you came home, warm' nice' friendly, Upgrading(we got a room with Jacuzzi)  Continue in the dining room including Mahmoud - Food and Beverage Manager and Dining Room Manager Eimad.

The staff is extremely friendly and always ready to help.Breakfast until 12:00 o'clock,for sleepyhead like me, it is really good.

Very friendly with good, free parking and lovely rooms (tip: opt for Spa side of hotel as rooms are bigger and better).

Staff was always friendly, specially at reception.

Summarized, the people are friendly and try their best.

Employees in the hotel not that friendly and accommodating.

Our room wasn’t serviced during our stay and the staff wasn’t friendly and helpful, beginning from the man who tried to chase us and our car away from the entrance with all our luggage and our three year old child at check in.

Staff at the reception was very helpful and friendly.

The people at the front desk were friendly enough

The hotel staff on the whole were very friendly and helpful.

While the  receptionist was courteous and friendly, the staff was not at all nice or welcoming.

The staff was very friendly, and breakfast was served until late.

The staff at check in was very friendly and the buffet both at dinner and breakfast was bountiful,

Treatments that we’ve done were professional and relaxing.

Oct, 3, 2022

Sep, 18, 2022

Sep, 14, 2022

Sep, 7, 2022

Jul, 19, 2022

Jun, 27, 2022

Aug, 24, 2022

Aug, 10, 2022

Sep, 29, 2022

Aug, 30, 2022

May, 2, 2019

Oct, 11, 2018

Sep, 24, 2022

Aug, 22, 2022

Oct, 3, 2022

Sep, 30, 2022

Dec, 30, 2021

Dec, 3, 2021

Jul, 14, 2022

Jun, 19, 2022