Excellent service, the place is well designef
Wide selection of food
Clean and friendly atmosphere
Staff are polite and well presented
Very suitable for night diner
One if the best buffet selection in dubai

Friendly and helpful all round from front desk, to waiters to housekeeping.

All staff were  very friendly, polite and attentive.

All the team is very friendly and helpful 
They are supporting each guest and try their best to fulfill your desires

Thanks to Mr. Nelson and Mr. Mark for their friendly welcoming.

Excellent customer service especially Mark who was very accommodating and friendly.

Incredibly friendly and attentive staff, like Hamid, Mark, Ahmed and the staff from Pool-Service.

All the staff are very friendly and professional.

Sarfraz Ahmed and Mark are very friendly and helpful.

It is beautifully unique, friendly and has a great atmosphere.

thanks to Mark Nelson friendly staff and very attentive.. chef Kazim .. for the good food 
to Sarfaraz & team .. thank you my son is happy & surprise with the bday greetings 
Very good service and takes good care of us and other customers.

However, the staff are very friendly, nice and were so kind.

Excellent location, Polite and very friendly staff.

Very friendly servers whom made the dinner even more joyful.

Excellent Hotel 
Excellent staff

The staff was extremely friendly, and the breakfast was very good.

Staff of the hotel are cautious and very friendly.

The Front door staff and valet are attentive and very friendly.

Netra and Lama made our room and they were so friendly as well!

Marred by poor service in house keeping and one lady at the reception lobby area who seems to judge guests by their looks and checks to make sure you are indeed a guest here, snd think you are a random person off the street, despite telling them your room number and name.

Santos, at first we were given a poor room,

but I would never think EMAAR will let such poor service happen umder the name of their company.

The Room Service & Breakfast std are also pretty poor.

- extremely poor concierge service, not following up requests
Maybe next time will change our hotel for Dubai

Very poor staff
No response at bfast table
Pathetic experience 
Very expensive and wastage of money
You need to ask for everything including dental kit in such big hotel which was never expected 
Rooms are not equipped with proper wifi

For example, the wood floor in the ground floor restaurant where breakfast is served is in bad condition and uneven with poor underlayment support.

Yes, the wifi reception at the pool was very poor.

Hope you also can get a nice singer, singer is nice

Great setting and good for all ages, live singer too

Singer she was amazing , the food was a lot of options and very fresh and delicious.

We had chosen a Palace Fountain View Room which was absolutely beautiful and the staff had been kind enough to decorate the bed and gift us a cake and a lovely note for our honeymoon too. We loved watching the fountain show from our balcony every evening (I lost track of how many times we had watched it by the time we left!)

The restaurant seats and atmosphere is really nice with the lovely singer and life band.

On site you also have Asado for an Argentine steak and some delicious Malbec and Thiptara for mouth watering Thai food and thee best seats in the house for the Burj and Fountain shows.

Very good service from mark and ari, really enjoyed the good and service, worth it as on the entertainer and makes the offer very good.

The singer was great and you will not feel bored.

Went to Ewaan for girls out, it was really nice atmosphere, great variety of food, the music was entertaining, the waiters Asgar always kept our table clean, we can for the seafood, unlimited oyster supply.

Best of all they have BOGO offer on the entertainer and its resuable! !

We had a great seat by the window and was able to even see the Dubai fountain show.

I gravitated naturally to my killer trio of seafood: prawns, lobsters and oysters!

Will definitely be back again in winter to sit outside and watch the fountain show.

Everything contributed to our perception of magic - both interiors and exteriors, rooms and suites where we stayed are all imbued with oriental flavor and atmosphere.

I would highly recommend this restaurant to see the fountain show. MP

The location is perfect to watch the fountain show in front of the Burj Khalifa!

Food was amazing, perfect view of the water fountain, water show,.

There was entertainment (singing) and she was excellent with a mix of classic tunes and old favourites.

but linked to Dubai Mall for shopping and dining and surrounded by Burf Kalif and other skyscrapers, Opera house etc.

Very slow service, in short very expensive for what they offer.

An area of improvement I would say is that Buhayra Lounge can have extra staff at times as service is slow

Check In was very slow and took more than 20 minutes!

although the in room stereo is very dated and the tv is very slow with limited choice ( not a major problem as you are doing it wrong if you stay in the room the whole time )

The highlight for us on this whole stay, were the staff.

The service is a bit slow at the checking in,

The property is fairly old.We stayed in the palace suites we think they are over ratted and dont recomend as they are old , dated, sewer smell from shower and carpet was  dirty.For the price we paid we should have got something much better.I would rate in a 3star quality with a 5star position.Pool area nothing special.Breakfast buffet was standard and service in the morning was terrible,waiters were slow and did not respond to us quickly as they had to be reminded that we are still waiting for our basic requests like a teaspoon on serveral times.

Pool service is a little slow and not enough aware of the guests,

Unfortunately the meat was terribly tough, certainly neither a baby goat nor slow cooked.

I have just stayed at the palace for the fith time and have noticed the decline in the quality of the room and bathrooms.The WC and showering fittings plus the only working basin that was working all require repair making the room not fit for purpose.The hotel was as lovely as always the breakfast is superb and the staff wonderful.The booking in and out is a little slow,they need more staff behind the concierge I think

The only issue we had was that the internet/Wifi in our room kept dropping out and was very slow at times.

The service was very SLOW and there where not many people in the dining room.

The attendants were slow to serve tea and crockery for cereals had to be requested.

We have celebrated the 4th birthday of my daughter,  Ahmed and Ari Were very lovely with our kids and have made our experience even nicer.

We had a dinner at Eawan restaurant it was great experience the food quality so delicious 
Atmosphere so cool
,management and staff and service fantastic and nice hospitality I like it best wishes and Go ahead

I had an amazing brunch experience with my wife and her family.

This is to give a BIIIIG thank you to Ravi ams Krishna who made our brunch - a great experience.

The ambience and hospitality was saintly.

We’ve been residents for 10years, so glad to see the standards are back,they had slipped over covid, and did not enjoy the last experience.

Our experience at Ewaan was lovely and further improved  because of our server Ahmed.

Great experience, Nelson Mark great service very welcoming , hosting and service.

Great experience and lovely vibes and environment, food was perfect.

Great experience with Deepak out by the pool who looked after my family day to day.

Special thanks to Hamdy  for making our breakfast experience extra special.

Great hospitality 
Thank you Nelson
You’re amazing
The food was outstanding and the music very energetic 
I recommend the venue for all type of celebrations.

Experience was great helpful team with delicious food  
We recommend the place for couples, families, friends, come guys and enjoy food and bring friends………………………………. …….

The staff are incredibly accommodating for my family and I (two young children), providing such a beautiful warm and welcoming experience.

We really enjoyed the experience and wish to come here again and again .

An incredible experience at an incredible price.

The Dubai mall is a few minutes away from the hotel and there’s lots of lovely restaurants in the area.

Of course its closeness and easy access to the Dubai Mall is a big plus.

The Palace Downtown is perfectly located and so close to the Dubai Mall.

You are steps away from 25 other dining options including the Time Out Lounge and the Dubai Mall is about a 5 minute walk.

It is right next-door to the Dubai Mall and the pool had the views of Burj Khalifa and the city of Dubai.

It is around a 3 minute walk to the Dubai mall and fountain.

The hotel is very conveniently located and is approximately a 2-minute walk to Souk Al Bahar and a 5-minute walk to the Dubai Mall.

At the best location in Dubai at the fountains and opposite of the Dubai Mall and Burj Khalifa this hotel with superb restaurants, swimming pool and will give their visitors an unforgettable memory.

Nearby the Dubai mall  drinks are tasty and no wishes are unforrilled.

It is close at the dubai mall and have so good restaurants like Thiptara.

You can get easily from anywhere and the Dubai Mall is literally <5min away.

Amazing brunch in a very pleasant landscape around the Dubai Mall fountain.

An upscale souk was right beside the hotel with many nice shops and restaurants.The Dubai Mall was 5 to 7 minutes as you walk around the Dubai Fountains pool area.

Certainly one of the best hotel in town due to its location facing the Burj Khalifa and 2 minutes walk to the Dubai Mall (the largest one in the city) .

Palace Downtown is a beautiful hotel conveniently located near the Dubai mall and the Dubai Fountain.

The views were fabulous overlooking the Dubai Mall fountains and Burj Khalifa. .

The main reason to stay here is the proximity to the Dubai mall and restaurant options, highly recommend.

It was my first time in dubai and staying at this hotel was the best decision, its so close to everything and even with walking distance to the dubai mall and souk bahar

The restaurants were excellent

Great view of the Dubai Fountain and the Burj Khalifa, near all amenities and few minutes away from the Dubai Mall.

Great views of the Burj Kalifa and the fountain below, and located next to the soul.

The views of the Burj from the garden are spectacular …

We came for a meal whilst on our honeymoon, we were given the most amazing table which had perfect views of the burj and the fountains.

Also the food was so good and the view was good really great restaurant and best serves.

Wonderful view of the burj and fountains , asked for a table by the water and had a perfect view.

Tip: Choose an outdoor seating at the water for the best views

Our room had a view of the fountains so, we watched the fountain show each day.

We had a great time with family with live music and great view from Bijay Khalifa.recommend to everyone, better reserve a table before  you come for your birthday party or celebration the special days.

This was our first visit to Dubai and the view of the Burj whilst having dinner made the evening extra special

But one of the receptionists, Sido, was very helpful and upgraded us to a suite (even the suite didn't have such a good view of the fountain).

We were given a room with a beautiful view of the lake, from which we could see the fountains.

The food was amazing, varieties from sea food, sushi, kababs and deserts.

Perfect service and best  sea  food  night  in  town, specially Ahmed was very attentive  and he made sure our night went perfectly fine, I would recommend this dining experience to anyone who loves sea food

View is stunning and service is 5star. Julius

Depending on the view you book, you can have some memorable time.

butter chicken and duck pancakes, views of the palace are fantastic

We went with the family on Saturday for a sea food night at Ewan located in the Address the Palace downtown.

Palace Downtown

poor

slow

staying experience

show

friendly

Walking distance from Burj Khalifa and Dubai mall.

very attentive, really beautiful hotel
very good attention especially from Lali and Jones 👌
very close to burj khalifa and you can walk to dubai mall
the food and attention of the restaurant was excellent.

Really near from the Burj Khalifa and Mall.

Great hotel, very nice location, near Burj Khalifa , Dubai Mall and metro station.

Hotel is located in an incredible place, very near from Burj Khalifa, Dubai Mall, Dubai Fountain, etc.

The location is great, walking distance to the Burj Khalifa and The Dubai Mall and if you do not mind to walk some more,  to the metro.

Excellent place to stay - very near to the Burj Khalifa - walking distance less than 5 mins.

Visited dubai for the first time one of the best property in Dubai near Burj Khalifa & Dubai mall.The ambience,facilities are gr8 with in the hotel & not to forget to mention NOMAN who is the front office person.He was very helpful,always go thr beyond the boundaries n helping us,give best ideas about Dubai & 100 % recommended..

Great atmosphere, structure and near of Burj Khalifa and Dubai Mall.

The location is perfect, near Burj Khalifa and the Dubai Mall.

It’s a walking distance from Burj Khalifa/Dubai Mall.

Very close to the Burj Khalifa and the massive Dubai Mall, probably the best location in Dubai for a hotel.

but if you want to stay close to Burj Khalifa, then this hotel will definitely be a great choice.

Interesting point is the location which is near to burj Khalifa and Dubai Mall.

Burj Khalifa is close and fountains around is beautiful.

Close to Burj Khalifa and Dubai Mall and the metro Station.

Near to Burj Khalifa & Dubai Mall & fountains.

Excellent rooms, super convenient position Dubai mall and Burj Khalifa is a walking distance, very friendly and helpful staff.

Near the Burj Khalifa and  the Mall, it’s very easy to go there !

although, be aware that there is a lot of construction in the local area currently so this can be fairly loud when relaxing by the pool.

The sound of the generator of a nearby construction was annoying at night, so we asked the for a relocation to a higher floor, and staff was kind enough to accomodate our request.

Watch out, they are building a project just next to the hotel, so if you want to rest by the pool, it will be on a construction site.

Unfortunately, the view was not on no-good side (I could only see the building under construction).

but there is construction on the other building so I ask the Reception if I can change my room and they transferred me at 4th floor with Burj Khalifa view for FREE!!!

I didn't sleep well because of the construction outside.

The WiFi is fast enough to watch a movie

We got a room on the opposite side of the construction

Mind you, there was lots of construction along the way.

but blighted by construction works 24 hrs a day.

however there were many constructions around which I could easily heard at night, the staff was not as good as described in other reviews, I felt the check-in a little rushy and many details lost.

There are a few construction sites around the hotel.

although there was near construction we couldnt here any thing from the outside

but is a bit noisy from nearby road traffic and a construction site right next door.

Construction next door is little annoying

There is some construction around the hotel

Minor improvements:
In walking distance of the Dubai mall had to cross a big construction site to get there, the pool view is also overlooking construction (but that is Dubai downtown).

The staff were very friendly and helpful especially Lali who was always there with his big smile and giving us suggestions on shopping, transportation, etc.

Keenan in particular was so friendly and took care of us very well.

And it was friendly staffs and room was clean and fasionable.

Staff is very friendly and seem like they enjoy their jobs, well trained and know what they are doing.

Staff were all friendly and helpful and we loved the 24hr shop and free tickets we received for the Reel Cinema in the hotel. The outside pool area is amazing and the perfect place to relax in the sun (which it gets all day!)

In fact, all the staff were so friendly and helpful.

Staff was so friendly in nature .Special thanks to Mr. Samel who maintained and cleaned our room so well.

but reception staff is friendly and always ready to help.

The room was compact, modern and clean with a budget friendly price tag.

From the minute I arrived I was greeted by friendly staff and the reception area is filled with comfy sofas and a mini supermarket.

Very convinient, cosy and friendly environment.

All the staff and employees are so warm, friendly, reliable and dependable.

100% recommend if you’re looking for an excellent service and budget friendly stay!

The people are very friendly,they help you with what you need.

It is safe, friendly place, good choice to relax and enjoy your stay.

Very friendly staff and helpful with everything. The rolls are clean and the beds are comfortable:)

The rooms are small and basic (unlike a lot of the big posh hotels)

but the room was a bit small and had a strange elevator.

Yet, rooms are small, too plain and you need to pay for everything you ask for.

but instead we stayed 3 and pushed back our flight back home 

Room is a bit small for 2 but  as we were always out it wasn’t very a problem 

Beds and pillows are comfy.

The only minuses were 1) a very small room definitely not suited for three guests (two adults and a child) with nowhere to put all our stuff, and 2) the pool would benefit from having different water depths, which would be more convenient for kids. Oh, and also 3) Construction site right between the hotel and Dubai Mall -

although the rooms small it was perfect for the 3 nights we were there.

The rooms are a bit on the small side, and could use a few items such as iron and ironing board, and other hot beverage selections (different teas and hot chocolate perhaps).

Rove is in a walking distante from The Dubai Mall and Burj Khalifa

It had a very good view of the Dubai Mall and Burj Khalifa.

The location was excellent as we wanted to be based near the Dubai mall (which is adjacent to the Burj Khalifa and Dubai Fountain).

It was fun and modern, clean, great location across from the Dubai Mall, 24 hour store for snacks, great internet.

Everything is new and it's a 5 min walk to the Dubai Mall which is great.

Walking distance to the Dubai Mall and the Burj Khalifa.

It is also a 10min walk from the dubai mall and burj khalifa.

We traveled from Greece for the first time to Dubai and the choice at this hotel was ideal as it provides all the amenities we need and is also very close to the Dubai mall 5 minutes walk which made our access there very easy.

It is superbly placed, 5 minutes walk from the Dubai mall and a 10 minute taxi journey away from La Mer beach.

It's in a very convenient location, close to the Dubai Mall, Burj Khalifa and other interesting places.

Conveniently located across the street from the Dubai mall, this place was an insane value in my opinion.

They have really everything, 5 min to the Dubai Mall and Burj Khalifa, staff very warm Sara & Hassan en all the other guys thumbs up.

It was very close to the Dubai mall and the service was excellent.

The location of the hotel is amazing, it is close to the Dubai Mall.

We had a great experience in this hotel: very clean , great location near by the dubai mall and the burj Khalifa (10pm walking distance).

The location is close by the dubai mall, everything is available by walking distance and public transportation is near by as well.

but you can use supermarket in the Dubai Mall.

The hotel is conveniently place in Downtown and a short walk from the Dubai Mall, Burj Khalifa and the Emaar offices.

The amenities, cinemas, grocery and the restaurant(Friday's) are excellent, near to the biggest mall on earth the Dubai mall, very accessible and friendly staffs.

You are near to the Dubai Mall and Metro.

View of the Burj Khalifa, beautiful both day and night, walking distance to the Dubai Mall, friendly and attentive staff, 24-hour market off the main the lobby.

Also The dubai mall is near the hotel so we can visit there anytime.

Its a really beautiful and affordable hotel surrounded by nice buildings and very close to the Dubai mall.

The location of the hotel is super convenience, it’s super near the Dubai Mall you can go WALKING! !

This hotel is very well located and very close to the Dubai Mall.

Excellent hotel, strategically situated near the Dubai Mall , Bury Khalifa takes about 5  minutes walk.

This hotel is strategically located, close to the Dubai mall and Difc.

It is found in the city centre, at walking distance from the Dubai mall and Burj Khalifa.

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