2) Visit of the Sky View Obervatory in the "Address Sky View" Hotel with direct access from the metro station Burj Khalifa; possibility to slide on a glass plate in 212m height; offers a great view on the Burj Khalifa, the Dubai Mall and the whole surrounding area
3) When checking out do not choose the option to pay in home currency

The hotel is loctated close to Dubai Mall & the metro station.

As the metro station name says, the famous and huge Dubai Mall is just an eight minute walk away (via an air-conditioned tunnel) next to the famous Burj Khalifa.

The location is really great, just in front of Dubai Mall as well as the Metro station, it is just a few minutes from DIFC and therefore very well served with Uber for example.

The location of this hotel is just about perfect, at the Burj Khalifa Metro station and the walkway to the Dubai Mall.

but this hotel changed my perspective

Very close to the metro station, which also links to Dubai Mall so that one can walk to there very safely.

The positives: Hotel very close to the metro station.

First the positive, it is near the metro station.

Absolute great location, right across the street to Burj Kaliffa and really close to the Metro station.

It is very near the metro station, which we used twice for the expo.

The location of the hotel is excellent, is near of the metro station, the Dubai Mall, Bur Khalifa and more.

Sofitel Downtown located in Sheikh Zayed Road next to Dubai Mall Metro Station.

It is very accessible to dubai mall metro station.

The entrance of the metro station is a the end of the street of the Sofitel.

The hotel is strategically located next to Burj Khalifah/Dubai Mall Metro Station and have an easy access to The Dubai Mall via a "Skywalk" bridge.

the most convenient, the hotel is located near the metro station.

Proximity to the Dubail Mall/Burgh Khalifa  metro station is an added advantage

Well located near Dubai Mall and Dubai Mall metro station, the Sofitel is a quiet oasis amid this busy Downtown Business Bay area of Dubai.

The hotel's location is fabulous - super close to the metro station, Dubai Mall, Burj Khalifa, Dubai Fountains, and more.

Lovely afternoon tea at patisserie in the lobby.. very well taken care of by Agnes and Shirley.

Agnes and Asha took great care of us and were absolutely lovely!

mohamed was in touch with us every moment and took care of every detail.

We are first time here in sofitel hotel.we are so amazed Our rooms are good enough for a family friendly hotel.the breakfast  is nice too lot of option to eat intercontinental buffet, the kids club is good my kids are enjoy and entertained by Elaine she is so kind and very professional lady..she is very well taking care my kids while im not there and leave my kids.thank you for womferful stay

The hotel staff, the people at reception and the buffet plus restaurants took special care to know us and go that extra mile to make our stay smooth and relaxing.

Zeeshan was very accomodating with our party.. Everything was well taken care from
the moment we arrive until we left that evening.

Our room 2509 was spotlessness cleaned everyday by the housekeeper Thapa and he took care of whatever we needed.

We love the service at the Mosaic lounge Sofitel and the food server named Jeric & Kim are so friendly with the guests and always takes care to offer the best quality!

Many thanks and gratitude to Sharjeel and his team who is responsible for the "Les Cuisines" and who is taking care of his guests while having very nice conversations.

Would like to commend Lamiaa, Patricia and Amy for taking care of us and making sure that our stay was a memorable one.

Been to Mosaic bar for drinks amazing ambiance specially service received by Staff specially Hamza Kim mukhammad nikhil  you guys are great professional 
Specially the barmen hamza which make for us drinks and take care of us in details food was nice we cannot wait to come back
Thanks Hamza

Thank you all for your service and kindness, thank you in particular to Zhor, Lamiae, Stella for their invaluable help, Shehroz for his service at the excellent Les Cuisines restaurant, without forgetting the Spa Care Institute, Georges Azzi for his welcome, Donna and  Tukta, for extremely effective massages,
The hotel is spotless, superb room 2409, perfect room service.

Thanks a lot to Sheroz having take care of us in breakfast and diner and make us feel like « at home »!

All the hotel staff  take care  of us, special mention to the housekeeping Sekhara, he was very kind with us.

I felt well taken care of and would gladly stay here again.

The waiter Sushan took care of us and always asking if we need anything

Every morning during the breakfast buffet he made sure my family and I were taken care of.

We were treated with care and top hospitality by the staff.

Lack of vision, poor (the word poor should be changed to abysmal) long term strategy and extortionist mentality is the reason why I'm giving this property the lowest rating.

We found the breakfast was of very poor quality, a poor selection and with many items missing.

Unfortunately the staff is mainly recruited among unqualified and poor trained people, this hotel is deeply lacking of management supervision.

however the food in all restaurants is poor and very disappointing (frozen food).

but sadly this was just for Christmas as after that the breakfast was poor and so were the evening nibbles.

The choice of drinks was poor, one type of beer, one type of white wine etc.. then they ran out of sparkling wine and when told that was unacceptable they took over 30 minutes to find a bottle by which time we had left to go for dinner.

My only criticism would be the poor lighting in the room & bathroom.

In noon hour, we couldn’t use rooms yet, I complained about their poor support, and finally the senior staff or manager offered us meals in the club lounge that comfort us a little bit.

It is rare that we encounter hotels deserving of a poor review.

Room service and reception staff were outstanding and our lower grade for Service was for the restaurant close to the pool where a very poor meal was served and then offered no apology.

but the staff were very poor at implementing this with some of the more pushy customers still being served alcohol at different times to others being declined.

but not different varieties of food
I tried lunch also, was considered poor lunch buffet needs to be upgraded
The stuff are very friendly and for sure the internet needs to be faster.

Don't take the club lounge access as the food is extremely poor there, so not a good value.

Agnes and Shreya were very welcoming and ensured that both the afternoon tea and setup were perfect.

The  room was large, exceptionally clean,  with a great view.

i would like to mention,its second time came here mosaic pool in sofitel downtown hotel ,there's so nice image woth higher tower in world (burj khalifa ).and infinity pool clean and tidy,pool bar stuff so kind and friendly,and i wamt to mention life guards doing so kind welcome giving water and towles,i would like to thanks sandeep,hamza,faheem ,muhkmed,nalaka and bishnu (life guards ),i was enjoy and feel im with my family ,i recomanded this pool visit and enjoy ,good job guys keep it up ❤️🙏🥰🥰

2 ladies working at breakfast duty, Ramatu from Cameroon and Asha from Uganda was very hospitable and very professional in serving us and made our experience even more enjoyable.

Very spacious, big bed, desk area for business and view out expansive window.

Agnes and Asha were so helpful, kind, and welcoming.

He was communicating in an elegant way and smooth manner.

Staff extraordinary Service awesome Atmosphere great
Kids pampered and welcomed
Our Suite spacious clean Housekeeping excellent
The APERO Restaurant with delicious meals snacks & a very good Selektion of wines etc
Service perfect and helpfull

Thanks again for this, it meant a lot to us and was a big welcoming surprise for us.

There were 3 of us staying and she was so helpful in working out a better accommodation solution for us for only a little more.

We really have appreciated a lot her kind service, making us feel better every time.

The hotel were amazing at accommodating this and also doing this quickly.

The cakes were great and well presented, and there was a wide selection of teas which you can have as many as you like. The staff (especially Agnes) was super nice and friendly :)

Family friendly hotel,the rooms are so big and huge enough for small.family like us.the buffet breakfast is a lot of variety to choose we really enjoy our food.The pool side is good location towards the sun bathing thanks to the lifeguards(nalaka) and also Big thanks to Elaine in kids club she's very helpful to us .our kids are happy and really enjoy..

In the pool area it's nice too, 😊the lifeguards namely Jeric and Nalaka, viahnu and Pawan they assist as very well.

Prena from Front office was very helpful as well as reservation team during booking .

Upon arrival of our room, Preua was very welcoming and professional.

There was also a pianist playing in the background, which made the experience even more enjoyable.

All in all, a really good 5-star hotel experience for sure.

It was a fantastic experience for us at Les Cuisines.

Excelent services and support in all aspects : very nice and well cleaned installations, and most importante, distinguished human touch from well educated and well prepared staff.

The service is the best we experienced yet.

Kim was attentive, friendly, warm and welcoming to us from the minute we landed to the pool at Sofitel Downtown Hotel.He made our experience wonderful and we will definitely come again.

The rooms are spacious & luxurious.Thank u:) It was a great experience and really appreciated

The breakfast buffet was very good and the staff in the restaurant went above and beyond to create the perfect experience.

I love the experience and most important my wife and my son loves it as well.

That was a wonderful experience for my wife and me.

It was great experience overall and I can’t wait to be back!

It was the 5th time I stayed at the Sofitel Dubai downtown and as ALWAYS a great experience.

The hotel itself offers a luxurious 5-star experience.

The hospitality has been so good, especially I want to say thank you to Kim who looked after us so well this week.

I will definitely comes back to this hotel because of her amazing hospitality and a wonderful experience I had from her.

This place is right beside the Dubai Mall and metro, so you can shop to you drop and can access all rest of Dubai via the tram if you need.

The location for an extended layover was perfect as you are connected to the Dubai Mall via an air-conditioned skywalk.

Hotel was recommended for its central location, and if you like shopping, it’s literally a 5 minute walk to the heart of the Dubai Mall.

We are very close to the Dubai Mall, short way for shopping!

You can easily walk to the train station and to the Dubai Mall.

It’s a 15-20 mins walk to the Dubai Mall.

The hotel is within walking distance of the Dubai Mall and the metro is just across the road, the metro is so clean and very cheap to use.

Located next to Business Bay and the Dubai Mall, this hotel is offering premium services.

Very close the Dubai mall and to burge khalifa.

Having close access to the metro was great and we took advantage of the cooler temperatures by walking to the Dubai mall which took around 20 minutes.

I loved the location - walk way to the Dubai mall right in front of the hotel.

However, it takes you about 15 min to the Dubai Mall.

The staff at the reception was also fantastic… really recommend the Sofitel here in downtown Dubai if you want to walk to the Dubai mall… it’s literally next door.

The Bursj Kalifa and the Dubai Mall are just around the corner.

Bonus is that it’s located right next to The Dubai Mall.

The location is near the Dubai mall and Burj Khalifa which I find the best location in downtown Dubai.

Hotel Sofitel Dubai Downtown

poor

staying experience

bus station

care

Additionally my room faced a new construction site, making it extremely unpleasant to look out the window especially when I thought I was getting a view of the Burj and not a tiny sliver of it.

The view from the very dusty glass facade in the room is clouded by Dubai's construction sites.

If you're choosing the Taj Dubai for the view of the Burj Khalifa, then you may be disappointed when you see that it's obstructed by all the construction that is going on around that area.

although there was construction at the entrance that gave a bad first impression.

The only draw back is that it is not really walking distance to much - not the hotel's fault - it is a big city, with long blocks and lots of construction.

As usual in Dubai, there are construction work on going and a part of this nice view will change a bit.

however, we saw construction and dirt and no city.

You would have to cross some major roads and or go through construction so we had to take Taxis.

It was a pity that there were constructions all around, making the outdoor area seem messy.

My only complaint was that despite its close proximity to the burj khalifa, fountain, and opera it was difficult to walk there due to highways and construction (but that is very typical of Dubai).

They charge more for a Burj view room (unfortunately, the only alternative is a construction view).

but check construction noise across street.If problem, will switch rooms if avail.Ask for other side,not higher up.Dubai’s construction is skyscrapers;  higher won’t help.

New construction partially blocked my view of the fountain show

Possiblilities for kids were limited, a lot of construction is going on opposite the hotel (of course the hotel cannot do anything about this), the bar is very noisy and took all night long (i stopped hearing music at 6am).

Unfortunately we were given a room with awful views over a construction site!

A little tricky to find with all the construction

for someone from thirsty California it’s baffling to see a construction and population boom in the desert.

Close by, there's a construction site, that is affecting the view during the day,

You should note that Dubai is in constant construction so you will see cranes.

Bombay Brasserie is the best Indian restaurant in Dubai and the breakfast is excellent.

Whether allowing us a complimentary early check-in or the excellent concierge service that booked Burj Al Arab tour for us in moment's notice, whether the bubble bath they arranged for my child or the excellent in-house discounts they offered for dinner at arguably the finest Indian dining establishment in the city - I cannot adequately express how impressed and touched we were by Taj Dubai staff.

Over the years, I have become familiar with and really enjoy South Indian cuisine.

rooms are good, food is very good, specially indian food is availiable.

If you can, try to find Somya, a excellent waitress that will make you into de Indian food, all you need is to ask for the Indian experience.

The hotel offers a wide variety of cuisines and their Indian cuisine is to die for.

I would strongly recommend anyone & everyone visiting Dubai, specially who loves Indian food , should stay @ TAJ DUBAI.

Breakfast is excellent while Indian food is average.

We had a marvellous stay for 4 days among the best of staff be it at the Breakfast & Indian Dinner restaurant specially Sachin, saddeqe, Rohit, Sardarji’s at the gate , it was their ‘ service above self’ at every time

The South Indian cuisine served at break fast was great & 
mouth watering ,specially at a 5 *property at Dubai .

Comfortable room, lovely breakfast buffet and ate Bombay Brasserie for an excellent Indian dinner.

There are plenty of restaurants to eat in from Indian to Asian street-food cuisine and there are great views of the city from the rooms.

Maria is the best employee really she helped us a lot wi the everything when we asking about anything she is going on same time and perfect thanks a lot Maria hotel service amazing and we like the food Indian

The food & service in every restaurant is excellent, there are so many offerings, Miss Tess is an Amazing Asian , Bombay Braserie is an incredible Indian restaurant and the Truffle Prawns in the must visit“Treehouse” are a complete wow!!

Nice and clean hotel also Indian restaurant is very tasty and delicious thanks for all staff who work in this hotel , fast response from staff and staff are amazing and friendly, Excellent staff and so professional service Thank you and have a nice day

Main restaurant is really good and so is the Indian restaurant.

The hotel is located close to downtown dubai and also provides a shuttle bus to and from dubai mall.

The change I paid keeping in mind about facility and it’s proximity to Burj Khalifa and dubai mall.

The hotel is very convenient to Dubai Opera, the mall and parks surrounding Burj Khalifa.

Fabulous location close to Burke khalifa and shopping mall with free regular bus transfer.

Breakfast very good, other restaurants good, if a little pricey, 
Pool an Spa great 
The Eloquent Elephant bar was good for drinks,
The restaurant supervisor Shekhar Harkonker was so welcoming and helpful, so extra special 5 star mention for him
Shuttle bus to Dubai mall every hour, we used every day.

The location was perfect and very close to Dubai Mall.

Very near to Burj Khalifa & Dubai Mall and Shaikh Zayad Road. ..

Everything was fantastic and the location overlooking the Burj and for shopping at the world famous mall is very convenient.

Absolutely beautiful hotel, great staff service and in a perfect location close to Dubai mall.

the shuttle service that runs every 15 minutes from Taj to Dubai mall was a bonus .

Hotel is located very conveniently close to Burj Khalifa and Dubai Mall.

Amazing bedrooms and lovely views of Dubai Mall fountain.

To and fro shuttle service for Dubai mall was an appreciable effort adding to the hospitality.

Hotel is located in a nice location close to Dubai Mall.

Perfect location in close proximity of Dubai Mall and loads of restaurants, perfect ambience, perfect service, super food , extremely courteous personnel.

Much appreciated the close proximity to the Burj khalifa, dubai mall nd other places.

Great location near Burj Khalifa and Dubai Mall.

Excellent experience - right from accomodating our early check in request to serving with smiles, Taj team made our stay memorable, family room was perfect to accommodate 3 adults with all modern amenities - key advantage  - it is close to Burj Khalifa n free shuttle service is available for visit to Dubai Mall - spoilt us with choices in Breakfast - if ever we visit Dubai again will stay at Taj only - once again thanks to Taj Team for their excellent service

The hotel is 5 minutes away from Dubai Mall and very conveniently located.

It’s a wonderful property well located in the vicinity of Burj Khalifa, Dubai mall and metro stations.

A big thank you to Shiv for looking after us during breakfast, he is a great addition to your staff.

The food was tasty and the staff were really helpful.

We have been welcomed in very friendly manner and throughout our whole stay, the hotel staff has always been very friendly, extremely professional and focused on our personal happiness as guests.

butter service and food and housekeeping service special Ahmed he help me with kandoura and amazing meghnat mr.sou and sobham, booja, sedharth and soltan and the last ms.Maria help us for check out  the very happy lady 
I love you taj

but this time it was not as expected.I booked taj business bay dubai though make my trip .I did my booking based on kind of facility mentioned on the booking site but to my surprise half of the facilities do not exist in the property .when inquired at reception didnt get any satisfactory response.

Great work by the restaurant staff during breakfast; they did their best to ensure we were taken care of to the best.

But it is the staff that make a hotel a home.

It was a wonderful experience all the managers and senior team members were wonderful , importantly front facing team of  harpal and gurvinder at the gate and saumya jha , puja and pooja were great at resturant

We are pretty sure that there was always a smile under his face mask, and we are grateful for his food recommendations.

Two people I would special mention are Fawad and Gurwinder Singh , thy took very good care in helping us.

Special shout out to Gurwinder at Front Desk, who was always there for us to help us with car parking and luggage!

All of the staff were very attentive and friendly, particularly Shiv and Anurag.

Khalid A. at Front Desk provided a very warm welcome.

I stayed in this excellent property, state of the art services and very very courteous staff.

It’s a wonderful stay , we loved it a lot .. my kids did it want to leave the hotel because they were so happy … my god .. the service the welcoming the everything is perfectly wonderful….

The hotel is arranging a free bus to the maol.

From welcome, reception, room, breakfast and bar/restaurant, the quality and attention of the staff is of very high standard.

the food is amazing and the employees are super polite, friendly and very happy!

Special thanks to Mansi, Maria, Zenisha at the reception

I was there for business for nearly two weeks and the staff made my stay feel like a home.

He definitely made our experience even better and hope to see him again next year.

Thank you for hospitality maria good hotel and team are very helpful and welcomed wr will come again with family very soon ,,,,,,,,,

I'm grateful for their hospitality and would highly recommend this location!

I especially loved walking into the gorgeous lobby daily where I never tired of being greeted with the scent of Jasmine, flowers, and incense - an aromatherapy experience before I even hit the spa!

My little one was quite happy with the experience.

The overall experience has been very very good.

Exceptional quality of service, care and hospitality.

Great Experience right from check in to check out.

Also the entire team is excellent In offering hospitality.

Shiv has done an excellent job all round he is very detailed in all aspects, he is polite, patient and respectful.

However, what impressed us the most was the hospitality of the staff and their willingness to assist.

We had an amazing experience here at taj dubai..

It's a true sample of excellent hospitality.

The shuttle service to the Dubai Mall has always been on time and the driver was very nice.

The Taj Dubai also runs a shuttle bus multiple times a day to and from the Dubai Mall.

(It drops off and picks up outside the Dubai Mall).

Despite the heat and the free shuttle bus, I'd argue it's within a 15 minute walk of the Burj Kalifa and the Dubai Mall.

Has good taxi links and a free shuttle bus to the dubai mall which is very helpful.

The shuttle for the Dubai mall has a schedule.

The hotel offers a complimentary shuttle bus to and from the Dubai Mall which is very handy!

It was very convenient for us because they have a scheduled shuttle service to the Dubai mall.

First-time visit to Dubai, selected the near to the Dubai mall + the fountain.

Convenient location in downtown, very close to the Dubai Mall.

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