This has a great fitness centre and food was excellent for an all-inclusive.

Lastly, eventhough  this is an all inclusive resort the workers DEFINITELY be fishing for those tips.

It was my first time in Cancún and at an all inclusive.

This was our first all-inclusive and the experience was a 10 out of 10.

Cons: On top ofl the HIGH all-inclusive fee, you must shell out more $ for prime cabanas or lounge chairs with umbrellas at pool and on beach.

First time traveling internationally, as well as staying at an all inclusive resort.

A truly great experience at the best AI property we have ever stayed in.

The weather has been great, the service is top-notch, the food is the best that we have had in any all-inclusive or regular hotel.

The all inclusive is great and includes loads of cocktails and sparkling wine.

It is all inclusive and the main food option is Spices, the large buffet-style restaurant.

This time around my sister and I tried the Chef’s Plate which is a curated 6 course meal and isn’t part of the all-inclusive package.

The food is above average for an all inclusive hotels and the entertainment is the best thing.

Just the best all inclusive resort I have been in decades!!

It is the most amazing all inclusive experience you will ever have!

And the food was tasty for an all inclusive resort.

One of the best all inclusive experiences I’ve had.

We have travelled many places, lived in Dubai and we have stayed in a number of amazing hotels

Location is good, it’s on the hotel strip, so  within walking distance to some of the market areas and malls - again targeted at Americans and are westernised though.

you can walk (15mins) to a beautiful shopping mall "la Isla" (H&M, ZARA, GUCCI, LUIS VUITTON ect..)

We can't wait to come back to Hyatt Zilara!

The location is walking distance to the mall and a short bus ride from everything else.

- The ISLA mall is very close, I walked there a couple times and it took me less than 15 minutes (or a 2-minute cab ride).

As of shopping, there is a mall and shopping centers (La Isla mall, for example, 15 min.

I also loved the fact that there was a mall, souvenir shops and restaurants within walking distance from the property and there were sidewalks to get to safely get to them.

Examples include cooking classes, mixology classes, etc 
-join the FB group before you go to get pumped about the trip and to snag leftover items thay people leave in their magic box
-room service (which was also incredible) took about 40 min so plan accordingly 
-less than a mile walk from the hotel to a massive, upscale mall
-felt super safe the whole time, even walking off the resort 
-we went with Discova for transit to and from the airport.

The location is great as it's about a 20 minute drive from the airport yet close to the mall and other entertainment away from the resort.

The mall is within walking distance & safe to walk to.

There is a very large, open air, shopping mall called "La Isla" within walking distance of the Zilara.

Hotel is centrally located and close to shopping mall.

La Isla mall is a 12 minute walk down the street (look for the huge Ferris wheel).

Luxurious hotel, Excellent food made to order, Attentive staff, clear blue waters, no large crowds, large size rooms, cleanest and secure hotel by far, near the mall, excellent vacation spot to relax, money well spent! !

Mall,  shopping and many pharmacies are within walking distance.

Location of resort was good for us basically staying at the resort every day except for about a 15 minute walk to the mall like area down the road.

We only left the property once on a rainy day, to shop at the mall, which was walking distance from the hotel.

A high end mall is less than a 5 minute walk away.

The location is perfect, as it is close to the airport, the mall and other major activities.

Location wise, also close to the famous La Isla Mall, so if you want to do a bit of shopping you can too.

It is a quick ride to the mall, all major activities, as well as the airport. Perfect location & staff :)

I insisted that we should not be charged and reluctantly they 'waived' the additional fee for us.

Which tells me they're probably not getting paid what they deserve.

They don’t provide them anymore and charge $12 USD for a metal straw.

The spa - They were running a promotion to get an 80 minute massage at the price for a 50 minute so I took advantage of it plus they added on Hydrotherapy treatment.

As I explained to him a bunch of people were upset they couldn’t sit in or by the pool unless they paid $80 for a cabana each day (which came with 2 loungers in the pool) As Mr.Rojas explained to me this money grab was put in place by previous management

There is also entertainment every day and night, with a range of shows and classes at no extra cost.

The only downsides of our stay were the terrible sales pitch on check in, super misleading and time wasting. He promised a three minute chat to provide us our welcome package, turned into a 15 minute guilt trip to sign up for a 90 minute sales pitch saying "he wouldn't get paid if we didn't attend."

The premium wine was a tab on the expensive side,

And far too many hidden fees, especially for things which should have been included (ex: a chair by the pool or on the beach, a seat to watch the nightly entertainment , etc. ).

Once those are taken, you either have to pay for a chair or cabana, or find a place to store your stuff.

but not if I could find something close to price.

He told me if I paid him I could sit there.

Little if any consideration for the guests unless you want to pay extra as in the seating around the pool and at the beach.

This is additional cost and is not cheap.

though it's an all inclusive, there are plenty of things they want you to pay an extra charge for so just stick to the normal menus and you'll be fine!

but the only way you could get a poolside chair is if you pay money for a cabana.

Consistent high quality food and beverage choices, friendly professional staff who are eager to assist you and make the most of your stay.

The hibachi dinner is fun and books up quickly.

The food was excellent and I’d recommend trying the Chefs Plate.

We did the dinner on the beach and it was amazing.

the hotel is beautiful, restaurants amazing, pool incredible and beach breathtaking.

We always enjoyed the buffet in Spice, given our food limitations.

The romantic beach dinner was a dream come true – beautifully organized and set against the breathtaking backdrop of the property.

The service incredible, food, beach pool WOW
Thank you Zilara for 4 incredible days!!

The food was very good, especially the breakfast.

The culinary delights at the resort are truly remarkable, offering a diverse and delicious menu.

We rented cabanas on two days, and we also had a romantic dinner by the water.

Pools and beach were lovely, and food was tasty.

Building is beautiful, food is great, staff good and beach is perfect.

The shows were great, and with one exception, so was the food.

The location is in walking distance to luxury shopping and several quality restaurants.

Restaurants ( especially the one facing the beach) are good.

While there are upgraded dinner options, spa services and cabanas available, they are not high pressure sales.

The service was incredible and everyone was so kind.

I would like to thank all of the staff for their outstanding service.

More of your wonderful team impressed us: Cabana guys Ivan, Adrian and Sebastian, who called us by name and tried to offer a steak or seafood in lieu of the alcohol with the fourth cabana rental - we appreciated their service (and coconuts instead).

The staff and service are beyond expectations!!

They sent us several emails in advance about pre-booking spa services at a discount,

Then drink service, whether we were in our beach cabana or outside by the main bar we were well taken care of by Janett, Humberto, Luis, David, Adrien and Eloisa.

The staff were engaging and provided exception service to cater to your every need--"service from the heart"!

From the moment we arrived the service was out of this world.

This hotel offered the best overall service and food experience that we’ve had traveling to Cancun (30+ years).

We visited to Canaan at Hyatt Zilara, they provided very good service; I’ll bring my family to visit again.a waiter from  Spice Buffett whose name is Gisel, he always fulfilled what we request.

At Spice be sure to ask for Juan or Martin and you will receive the warmest service.

Manuel, Jessica, Eloisa from the Spa -- thank you for the massages and service.

We rented a poolside cabana during this visit - great service, they were on top of everything.

however, I’d like to thank those who went out of their way to provide unbelievable service.

Daniel and the bartenders in the den for excellent service and mocktails.

The white party, the Cabernet show, karaoke and the dj’s!

High quality and entertaining evening shows.

My personal favorite was the Mexican Night, and the Michael Jackson night!

The hosted a variety of great entertainment from day activities to spectacular shows.

The evening shows were okay - neither too good nor bad.

They also offered nightly entertainment and a great beach with amenities.

Thank you for the incredible food, unbelievably kind customer service, all the work and effort that went into to Christmas show and buffets.

We also loved all the entertainment every evening of our stay.

The entertainment team was a top-notch - especially Pepe and Diana who are AWESOME resident fitness instructors.

Loved the food, beach, spa, and the rooms as well as nightly entertainment

Great rooms, spas, entertainment, food and drinks.

Juan Canto at Spice, drink server Eloisa, entertainers Jonathan/Genaro/Charly, and Luis/Martin/Vaneli/Ivan/Camilo at Asiana.

Hotel offers non-stop entertainment and rooms are tended to constantly.

We were also pleasantly surprised by the evening shows.

The evening shows are superb--I have been to many different resorts and this one had the best shows I have ever seen.

There are shows every night, plus fitness classes, a gym & lots of activities/parties.

Note: I HIGHLY recommend Lucero is you book a massage. Incredible!!!

We also took advantage of their spa twice, which was so relaxing.

The hotel and grounds were kept impeccably clean and the amenities, eg: fitness center and classes and the spa were the icing on the cake.

We went to the spa- very unique & again staff are unbelievable.

I’d like to particularly commend Ivan, David, Isal, Sergio and Humberto in the bar & pool area, Martha in the spa and Ambassador team Ingrid, Ana, Monica, Paulina.

The spa experience was phenomenal and the beach was very well kept and pretty would definitely recommend a stay here.

Special kudos to some staffs who are really great asset to the team, Cesar Banron at Marie Marie, Nohemi at zen Spa, Abimael at the lounge space.

Gladys, Elisa, and Alejandro at the Zen spa made our time so relaxing.

The spa is a must including the hydrotherapy!!

Beach 9/10
Room 9/10
Food 6.5/10
Service 10/10
Cleanliness 8.5/10
Pool 9/10
Entertainment 8/10
Spa 10/10

The service and staff members are so amazing, especially Dianna (pilates/water aerobics instructor), Jose (who works in the gym), Jonathan (activities coordinator), Roberto (waiter at Spice), Ernesto (bartender at The Den cocktail bar), Arturo and Valdemar (waiters at Punta Vista), Francisco (Asiana hibachi chef), and Williams and Alejandro (who worked in the spa).

And of course, can’t forget to mention the spa staff who made for a most relaxing time to include Lucero, Martha, and Bertha.

Extra thank you to Brenda, Sarai and Rosy in the Zen Spa.

The number one reason I continue to go to this same resort is the staff and specifically Eloisa Miss, she's phenomenal!

Shout out to Sebastian who made sure we had everything we needed at the beach party!

The staff went above and beyond, making our engagement truly memorable.

It’s our second time here and we will keep coming back because the staff is wonderful and goes so far beyond any place we have ever been

Humberto Rodriguez was attentive to our needs every evening no matter what areas of the resort we found ourselves.

Dinner was very good in all the restaurants, The staff is very friendly and great.

Huge shout out to Antonio in The Den Mixology Bar.

Their helpfulness and hospitality certainly enhance the overall experience, making Hyatt Zilara a standout destination.

From the very beginning, everybody was so welcoming and so attentive.

Overall, it was a relaxing trip and the staff were great.

Hyatt Zilara Cancun

price

staff

mall

dubai

restaurant

service

show

all-inclusive

So many dining options and the food here is the best I've had at any all inclusive and I am a bit of a food snob.

I would recommend a specially if you want to stay at an all inclusive and not leave the resort because there are many pools, beaches, and restaurants to choose from.

Everything that makes a
Great vacation is extra at this all inclusive so be prepared to drop another couple thousand dollars after the initial vacation booking to actually enjoy your stay and not be treated like a second class citizen.

if you want choice an All inclusive Hotel, Hyatt Ziva is the best choice.

I can't say enough about this amazing AI resort!

This was a very beautiful all inclusive resort.

I always lower my expectations since its to be expected for a all inclusive resort to have lower tier food than the usual 4 or 5 star restaurants here in the states

I will definitely visit again as this was my first all inclusive stay and I thoroughly enjoyed it.

By far the best all-inclusive resort we've ever experienced and the price was actually reasonable!

We been to many all inclusive resorts, we still like the Hyatt Ziva Cancun more than other resorts.

The food here is amazing - much better than at most other all-inclusive resorts.

Making this facility available to all guests would be a more inclusive and family-friendly approach.

Food was quite good for an all inclusive.

I'm generally pretty picky on all inclusive food options and this one was the best out of the 3 i've been to recently.

The reviews about the food were on point, some of the best food we have had for an all-inclusive property.

The best all-inclusive experience possible!

Everyone is so kind, the food is far better than I'd expect for an all inclusive, the pool and beach are beautiful, the rooms are clean and spacious, and the staff seems to have thought of everything you could need.

The food was amazing, even the buffet - which is not usually possible at an all inclusive,

The quality of the food and service in The Asian, French, and Steakhouse restaurants, were only very slightly below what we have experienced in top restaurants in London, Paris, New York, Vegas, Dubai, Rome, (see any previous reviews of mine).

I eventually got it done at the Forum Mall (5 minutes away) for $15 USD.

Delicious food, large variety of food, walking distance to Coco Bongo, La isla shopping mall and local souvenirs market, many events different everyday, for kids and for adults, incredible ocean view from room

Walking distance to the Souvenir and gifts shopping Mall, Coco Bongo, Chedraui Supermarket as well as pharmacy with doctor on site, if you feel adventurous enough to explore outside the resor, which you don’t need to, it literally has everything.

Location wise - nearby bars/clubs, grocery store and a short drive to restaurants and the mall.

Further down the hotel zone road are a couple of shopping malls which you could visit for a change of scenery

There is also a more upscale shopping mall about a 5-6 minute taxi or car ride where they have plenty of high end stores.

Close to a mall, and not that far from La Isla Mall,  get an Uber Ride, super cheap, you will end up paying the same as the city bus.

I would recommend this resort at night you can take a bus and just pay a single dollar and take a ride in all around the hotel zone and visit many differents malls.

More like a big mall back home, not good for Mexican souvenir shopping.

The hotel was located right across a large mall which was very convenient.

Apart from a quick and cheap bus ride to La Isla shopping mall we didn’t feel like the need to leave the resort and interrupt out routine of sleep eat, drink,swim, relax.

The taxis that wait outside will most definitely overcharge you to go into the city like the Luxury Mall for example.

For a resort this expensive, we expected a higher quality of food.

Don't recall when some many people paid attention to me and actually acted like they enjoyed do it.

The pool is not heated no hot tubs outside only in the spa and you have to pay.

We paid US$1000+ for a double bed room (2 adults and 2 small kids).

So you're paying 800 USD a night and the resort skimps out on things like this.

However, the price increase is excessive, and guests will no longer be able to afford it.

Serious renovation needed to bring it up to 2023 especially given brand new properties for similar prices in the Cancun hotel area.

We were not at the hotel for 30 seconds before we were being pushed into something that cost more money or time- an experience that persisted throughout the entire stay.

Refusing to pay for an alleged infraction we did not commit, he gave us 30 minutes to vacate the premises.

Everyone I talked to was very rude and unhelpful and this experience cost me $100.

I don't want to pay for it so i disputed the charge and am waiting for the credit before the card paymemt due.

They did not accept Apple Pay, so my new Hyatt Chase card with a $95 fee was of little use and we lost a potential 4-5 nights or about 25,000 points.

But you get get much better prices somewhere else.

There are not many flights coming back to San Francisco from Cancun and it's expensive, so I can't use it often,

The most glaring issue is the massive over abundance of paid cabanas.

It’s a little pricey because the dollar vs peso

However we were disappointed that there was no spirits in the room, at this price point and standard it was a let down, you have to upgrade rooms to get spirits.

The room keys are cards which is not very convenient, other hotels provide bracelets that work as key, in this one you have to pay if you want a bracelet.

We stay in the turquoise tower and would expect more for what we pay to stay here.

Special mention to Eli from the American diner and amayrani from the French fine dining place.

Very clean, multiple restaurants, and OMG the staff were super courteous.

He offered to get us those steaks for free.

My pregnant wife ordered a medium-well burger at La Placita and was served a raw burger that she took a bite out of.

Absolutely everything about this resort it’s outstanding: food, drinks, location, beach, pool, entertainment and especially the warmth of all the staff working there!

Overall very satisfied with the location, options, food, drinks and accommodations.

Clean, comfortable, friendly, great food and drinks.

The food is lovely the views are amazing - We recommend it.

We have lot of food restrictions, and all the restaurants were more than happy to accommodate us.

Food is above average for large resort w areas to improve.

ThThe ZIVA is widely regarded as the finest property in Cancun, offering exceptional service and exquisite cuisine.

The cafe and candy shop were open til 11pm so plenty of time to enjoy a restaurant and head for dessert.

From the beaches to the quality of food and the people of Mexico, you really feel the love!

The variety of restaurants do not disappoint!

The presentation to the service and the options available were a dream.

but would recommend a beach cabana for the service and great views of the ocean!

However what I wasn’t aware of is that they wanted me to lie in their customer service survey and say that everything was good during my stay.

Overall, all the service was good and the trip was satisfying.

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