We stayed in a Club room for 8 nights which was of a very high standard with everything you could ask for.

We had a club room which meant we had the privilege of late checking and check out.

Booked the Raffles as it was near the airport and had a club lounge platinum members can use.

The hotel is stunning and it's well worth upgrading to a Club room to then have afternoon tea, cocktails and canapes included.

The hotel looked so amazing, and as it was our anniversary a few days later – we decided we couldn’t wait until our next visit, so we booked a club room and checked out of our beach hotel, and boy am I glad we did!

It was a Club Room and they are so much larger than the majority of hotels.

We had an amazing girls stay at Raffles last week and would HIGHLY recommend booking a club room at the hotel which included afternoon tea, evening snacks and drinks and breakfast!

We had a club room and thoroughly enjoyed our breakfast, afternoon tea and evening canopies and beverages.

We stayed in a club room, my parents first experience of a club lounge, and the staff could not have been more helpful or welcoming.

We had a club room and the staff were so nice as was the food.

I highly recommend a Club room, if you decide to stay at the Raffles.

We stayed in a club room so we checked in at the Club lounge and we were early as had an overnight flight

We had a Club Room and also found the staff in the Club Lounge to be attentive and professional.

We stayed in a club room on floor 9 with a lovely view of the Dubai skyline.

(Our 2nd visit after 5 years away) We chose a Club Room on the 11th floor.

We stayed in a club room which was very spacious and well furnished with a nice balcony

We had a club room which was huge with lots of little extras, beautifully presented continental breakfast, high tea, canapes & refreshments.

We where staying in a club room with access to the club lounge and where advised we could used the lounge immediately for breakfast if we wish Which was excellent.

However, despite paying for the Club Lounge, we were informed that the lounge was closed.

The daily breakfast is average in quality and the main restrautant was closed for private events during our stay.

Was only informed via email the day before that the club was temporarily closed due to covid.

The only disappointment was that Crossroads Cocktail Bar was closed.

Unfortunately the club lounge was closed due to covid which I would question given the numerous hotels in Dubai which currently have their lounge fully operational; anyway they provided lounge benefits near the lobby for Diamond guests.

I had afternoon tea and evening canapés in the Raffles Salon in the lobby as unfortunately the Club Lounge was closed due to Covid

but due to Covid19, the lounge was closed.

Everything in the room operates on the provided ipad in case you don't want to figure out where all the switches are - even the curtains can be closed on the ipad.

Evening drinks and canapés in the ground floor lounge , as the club lounge was closed due to COVID restrictions, was served by a brilliant set of people.

In a nutshell, the cons:
1- The pool is fairly small considering the capacity of the hotel (14 floors)
2- It is closed to the big highway from the airport so 2 of its faces are pretty noisy
3- It is located outside the city center and quite far from the Palm
But, there are pros that clearly makes it wonderful:
1- The staff is just at the top level.

On the down side - Swimming pool was empty - so no atmosphere and swim up pool bar was closed - despite being told it was open on booking

But that glass doors are not closed properly, there are a bit space and leaking wind and sound.

The hotel was peaceful and tranquil, even overlooking towards the city skyline over the motorway, you never heard a thing once the balcony doors were closed.

The only disappointment was the sauna and steam room being closed for maintenance,

The club lounge was excellent, afternoon tea was tasty and the evening session was a pleasure.

The staff in the club lounge were so friendly and provided a fantastic relaxing opportunity at the end of each day.

Wonderfull staff in club lounge and pool swim up bar: friendly and professional at the same time.

We were honestly made to feel like VIPs wherever we went be it in the restaurant at breakfast, by the pool,in the club lounge or just in passing.

The service offered in this accommodation, the rooms, the extensive breakfast buffet and above all the Raffles Club Lounge on the 10th floor of the building really convinced us.

The club lounge truly delivered personalized service and great care.

They arranged separate dishes for him every time we visited the club lounge.

I would like to mention the wonderful service my husband and I received in the Club Lounge by the two lovely ladies in red, exceptional.

If your booking a room at Raffles, as per previous TripAdvisor recommendations I would highly recommend booking the skyline rooms and access into club lounge.

This was also my first experience of the club lounge at the hotel and the service and staff there were excellent too.

From the minute we got to door of hotel until checkout this hotel surpassed all expectations x from louiza azi guest relations making us feel like family x security and pool guys x breakfast staff so attentive x special mention has to go to the girls in the club lounge Betty and veria x they looked after us so very well x nothing was too much trouble x a credit to the raffles brand xx

Both Velia and Betty in the club lounge showed us exceptional care and attention at all times.

We also had access to the club lounge up on the 10th floor which serves a great afternoon tea (we had European one day, Arabic the next) as well as drinks and canapés from 6-8pm daily.

Big shout out to the staff who really are an asset to this hotel, particular mention to Velia and Anam in the club lounge.

If you can do so, upgrade to stay on one of the Raffles Club lounge floors.

The Club lounge was a great benefit the afternoon tea was a light lunch, and the evening canapés and cocktails was enough for a light evening meal!

Velia, Annasti, Betty, Anam and Victor in the Club Lounge were simply amazing.

Both the restaurants and the Club Lounge are outstanding with utmost service.

The club lounge offers good selections of F&B and the staff service was exceptional.

but sadly didn’t have time to visit the club lounge during our stay so I can’t comment on this, but it’s a good excuse to come again!

If you get a room facing the city, you will hear the highway traffic.

If you are sensitive to noise, you might not enjoying sitting on the balcony too much since it's facing a busy highway.

The only disadvantage to mention that we did not know earlier is that the hotel is directly located at the highway and we were not aware of that,

But outdoor with a lot of noise from highway.

but we heard lots of noise from the nearby highway or busy street.

There are busy streets and highways all around the hotel, as well as construction (as in so many places in Dubai).

Only negative I would say about this hotel is the location- right on the highway (so some rooms can be noisy), and you have to catch a taxi everywhere,

Pool service is 5*  absolutely amazing experience at pool.

The house keeping was excellent with night turn down service would fold clothes and empty bins also!

Breakfast was so amazing as attention to detail was impeccable, Gio was our server one day and he was amazing with his service.

The very generously size room is something to be behold of, and the service, from front desk to the floor

Thanks to KATH and NIK for always being so supportive and friendly to me and my friends every time we visit.their service is amazing especially when recommending our dinner.

This is my favorite place and the consistency of service is really great.

Amazing experience , perfect italian food vibes at Solo 
Food and service outstanding ,thanks Abhey , Sai and team 
They did great gesture for our dairy intolerance boy and made him happy 
Greatl stay
😍👌 chefs,tasty ingredients
Atmosphere is welcoming

I like the service of the hotel 
Also the staffs & Foods they are very good 

Shree very nice and friendly always attentive 

The valet parking is good they smily for the customers

Ahmed , Mahmoud and Shariq is very good they are all friendly and nice

The staff went out of their way to know who you were and to provide you impeccable service.

Lovely food, great service and nice ambience.

We also dined in Solo, the italian restaurant and again the food and service was excellent.

Very excellent food, customer service, hotel, I am very happy to share my feelings I just loved the way of all the staff connects with us , special thanks to Shree, Ahmed, Shariq and chef for best food , very lovely atmosphere and beautiful thank you all

Raffles is an exceptional hotel and the service was superb.

Food, ambience, service everything was perfect.

Great service from Sai

We will come again

I would like to thank Mannu and Nafiz from housekeeping for their exceellent customer service

This time we had a club room with snacks and cocktails in the evening and were absolutely happy, especially with the perfect service that starts with the extraordinary friendly check in !

Amazing experience, spacious rooms, and top notch service.

Therefore, I suggest to put a Ashtrays in the balcony.

Although the smell was not overly strong, as a non-smoker, any residual smell of cigar smoke is really noticeable to me.

Also there were no ventilation in a bathroom, the water constantly didn’t dry and it cause bad smell (as something expired).

however the area it's self is very flawed, the tiles around the pool, where people tend to walk around in bare feet are extremely hot to the point in which I and my family have burned the bottom of our feet which is extremely unpleasant, after speaking with another resident of the hotel they had the same issue.

I can still smell the lemon and lavender in the air!

Not too thrilled with smoking in the bar,

When they found out that my wife was sick with a nasty cold Issa sent camomile tea with ginger and honey to the room.

To clarify a question below, the hotel offers smoking and non-smoking rooms.

To make things worse one of my pillows smelled like cigarettes and finally I got a dead cockroach in my cereal during breakfast.

It wasn't fair that we were unable to enjoy the area as the smokers were so spread out.

The other downfall is that the carpets in the room are a bit smelly and need to be regularly maintained.

The pool and gym was disgusting, the steam room turned stained yellow.

Only minor criticism would be the glass dome in the garden looked filthy (above Wafi Mall) and the pathways poorly maintained

The check-in experience with a warm welcome and full attention to all our requests.

The Check-in experience with a warm welcome and full attention to all our requests.

No words to describe one has to experience  the hospitality and the comfort of this hotel .

From arrival to leaving, our experience was excellent.

This is not our first experience at this lovely hotel, and it never disappoints.

Thanks to Mr. Abhay for a wonderful experience.

We had recently been to this restaurant with family, have to say we had a good time and food was great,
More over the hospitality received was amazing.

I can truly recommend and highly commend the outstanding hospitality of Molly and Cath.

I thank them all for their kind and professional hospitality (except a young man with an oriental face probably Chinese, who did not accept our coffee and tea orders and behaved coldly on September 13).

Thank you so much Raffles Dubai for a wonderful experience.

We had a wonderful experience at Raffles.

Special shout out to Gia for going above and beyond to ensure my experience was great.

What do you say about this incredible hotel - from check in to check out I was treated like a Princess - truly an incredible experience  - the room was luxurious - the staff was so attentive - however as I traveled here alone as a woman they a bit taken back

the very reason we come back here says volumes about the hospitality.

The entire experience is wonderful, you really feel that the entire concern of the staff is to serve you to get a one of a kind experience.

We had a great experience at the Raffles Dubai.

The hotel is also beautiful and connects to the WAFI mall.

All the staff were exceptional, the room we had was very spacious and being right next door to the Wafi Shopping Mall was convenient.

The location of the hotel, with direct access to Wafi Mall and a short walk to the Metro is really good.

The hotel's access to the green line of the Dubai Metro is almost easy (about 5 minutes by foot) and there is access to the Wafi shopping center from inside the hotel, where there is also a Carrefour store and many other shops.

Our recent stay at Raffles (Wafi) has managed to secure us as regular guests whenever we are in Dubai.

The hotel building borders directly onto the so-called "Wafi City" (an Egyptian-style shopping mall) and, same as this, is based on Egyptian architecture - namely in the shape of an iconic pyramid of Giza.

For a quick transit this hotel ticks all the boxes, authentic charming and right by the wafi mall for a quick shop.

It is not hard to forget that you are in fact inside the city of Dubai and mere minutes from everything including the airport and the superb Wafi mall.

If you’re traveling to Dubai I would highly recommend staying at the Raffles Dubai - Wafi City.

We stayed at the club room for 3 nights at the Raffles Dubai located next to the Wafi Mall.

A bonus at this property is the attached WAFI mall with its beautiful souk, which we enjoyed visiting.

If you love serious pampering and relaxed home for your vacation, Raffles (Wafi) is the place.

You can walk to Wafi Mall from the lobby.

It is connected to Wafi Mall, which was dead quiet (in fact we were the only people there when we visited)

My first stay in Raffles Dubai near Wafi Center.

The building itself is a very unique pyramid structure and is located within the Egyptian-themed Wafi Complex, about 10-15 mins away from Downtown Dubai.

The hotel is attached to the Wafi Mall so is convenient for some shopping.

You will never regret staying in this hotel, it has an excellent location next to wafi mall and dubai medical city, 10 minutes away from dubai mall, as soon you arrive you will notice the hospitality of all the staff, they will treat you like a royal family and make sure to satisfy all your needs leaving the hotel with a beautiful memories and a big smile,  the rooms are super clean with a beautiful interior design and a big room size, in room dining food is so delicious.

Raffles Dubai

smell

closed

highway

club lounge

staying experience

a-club

Breakfast and lunch deal was great value and staff ensured your glass was always filled in the evening.

Food on breakfast and dinner in both restaurants we have been eaten are top quality, at the pool side always had staff to make sure u r ok, or need anything.

Also to Angelica for looking after us at breakfast and dinner and engaging with the kids.

The hotel is spotless clean, the breakfast and dinner offering caters for everyone and there is always something new to try.

but really enjoyed the main buffet restaurant (Market place) for breakfast and dinner, so much choice,great quality.fresh pizzas and steaks cooked.you can pay only in market place £20 for unlimited drinks for 2 hours, 6pm-8pm .that’s reasonable considering most (alcoholic)drinks cost £12 each.

Breakfast and Dinner were included in package, The food range  was great and very varied.

The collective by market cafe excellent for buffet breakfast and lunch and in panini the coffee shop mr mangal and his team make you feel very hospitable and the sandwiches salads are my favorite.

It would be unfair if I did'nt mention the service we met with when we had breakfast and dinner at the hotel.

lovely 4 night break, room large and clean, buffet food very good and includes good selection of alcoholic beverages in half board deal.

The food was delicious and the room was large and exceptionally clean.

The lady in in room dining who took my breakfast order every morning started remembering my order half way into our stay and was always so friendly to us.

 Excellent service, Incredible staff at breakfast and dinner at the  Atrium Market venue.

Breakfast and dinner were in The Collective, which offers a great variety and quality of foods, for both adults and kids.

The buffet food in the Market cafe was delicious

Since I am a Globalist, I had access to the club lounge, free breakfast buffet and free dinner buffet.

Rooms are well maintained and comfortable and the food selection at the breakfast and dinner buffet are fantastic.

Breakfast was amazing , full of delicious food , beverage , fruit and juice .

The Market Cafe offers nice varieties for breakfast, lunch and dinner buffets, which we highly recommend you add to your room package.

The food in the market restaurant was plentiful and delicious and the jazz bar was great for after dinner drinks.

Everybody was helpful when we needed anyghing, in-room dining was delicious.

The Hotel is perfectly located so no more than 20mins from Airport, all restaurants top quality service and child friendly.

Over the road is a big kids entertainment area with arcades,soft play,cinema and sports bar,you need to pay additional fees to use this.

The pools were perfect and the children loved it.

The pool area is huge and clean and half of it deep 2.0 meters, the childrens pool is good and big, and entertaining esp for the bigger kids 🤪.

Would highly recommend Especially if staying with young children.

The in room dining was an experience also, our little boy is still reeling from it.The cocktails served at the pool are superb, and the pool service is still amazing, the vibe is vibrant and upbeat and although a bit from jbr, this is where you'll get some of the best service anyway..we tried a couple of restaurants

Once i was released from quarantine and had a free day before my flight, I was able to go down to their wonderful pool area - which is awesome for families since it's huge and has pool depths anywhere from 1 foot to 7+feet as well as a fun kids pool and slide.

Great pool (and for kids) , Sauna and Spa centre.

All staff do their utmost to give guests, also children, a good experience, which we really appreciate.

Food here has been outstanding and my two teen sons have loved this aspect.

My son really enjoyed the pool and their food.

A great stay with family especially with children.

My husband, adult daughter and myself booked a club family room for a six night break.

Wonderful food that varied from day to day, nice pool area, even for small children.

If not staying in this hotel you we loose the nice and 
me and my kids we  count the time  for new visit every thing in this hotel in fabulous all the best for staff and special Mr Gotham times  in your life

Very kids friendly stuff especially Mr. Abhi!!

Took my wife and granddaughter with me and they really enjoyed the facilities of the hotel.

Vineet, Vinoth, Noyal, Mahmoud, Sri, Simon, Bek, Hazem, all the chefs - excellent market cafe staff.

House keeping did a great job.Special thanks to Mr. Sugumar who looked after us so well.Food and service at The market cafe restaurant was fantastic.

even though the wine which is the sane in the market cafe wasn’t in their package .

Special mention to Karthik at the Market Cafe and the guys at the Pool Bar.

I would like to thank Faiz at market cafe for the superb service and positive attitude.

Our special thanks to Yuli at the Wox, Anchal at the IZ and Abhi, Vinith, Rajeev, Nadi at the The Collective by Market Café

The food was very good at The Market place and the staff went the extra mile to make our stay very special giving us excellent service.

Rajeev was really good too in the Market bar during breakfast too.

The Market Café: This is the buffet restaurant where we had breakfast every morning.

Big shout out to the staff in the Market Cafe who looked after us very well.

We ate in the Market place twice as it was included in  our hotel deal and we were astounded by the quality and choice of menu.

If you have chance to have breakfast at market.

The highlight of this property would be the breakfast and dinner buffets served at the Market cafe.

Shame such a big hotel with poor aftercare, once they had your business do not want to respond/refund.

We always book Clubroom so extremely disappointed that the alternative was so poor and a rip off.

I have never had to endure this level of poor service at any hotel, let alone one that has 5 stars.

Its such a shame that the venue is let down by poor service, we ventured down to the pool on the first day after checking in and made use of the pool services and ordered food and drink  and were waiting 40 minutes for the poolside drinks and food to arrive and when they did they forgot some of the order.

Their customer service is so poor that we will never stay here again.

Having stayed here for a continuous 22 nights, I can tell you that the food was boring and bland, the cleanliness poor and the management scarily absent.

Nothing special, expensive and poor food menu,totally disappointing!

but the service was poor to a point that we had to keep asking and calling house keeping to keep up to normal amenities provided

the only place where you feel that they need more training is at the pool (service is poor)!

Major pluses were: 
The Market Place restaurant 
Swimming pools 
Staff
Minuses: 
The hotel is not really close to major attractions
The pools suffer from selfish people reserving the best sun loungers
Some of the onsite restaurants , particularly Andiamo was a major disappointment - long waits and poor dishes

Check in was poor, no offer of a drink or to sit down, felt like we were processed, room then didn’t have sufficient beds in it, as we are club half board you are restricted to one restaurant that you can only enter into between 6 and .8pm.

Turn down service only if asked, room view not ideal, poor attention from staff at lobby and half board information not clear from neither the lobby staff or the grand club lounge.

Negatives: 

Language- We found that the staff to have very poor standard of English.

The quality of the food in 2 of the restaurants is of poor standard and variety and luke warm, the chicken was under cooked and pink, you have to que and the set up is something i have never experienced before you are treated like cattle pushed about and crammed in just to try and get a meal.

The food, service is excellent, just should give at least an extra hour.

Rooms are huge and the service is impeccable.

From the moment my wife and I arrived at the hotel we were overwhelmed by the standard of customer service delivered by the hotel employees.

I will recommend this Hotel to everyone looking for awesome customer service from all staff members of this hotel.

Overall this hotel and service was amazing and probably not one that many families would gravitate too when looking online, it’s so family freindly and perfect for a holiday .we would love to come back again!!!! !

First class service in every department.The staff cannot do enough for you.

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