2) Visit of the Sky View Obervatory in the "Address Sky View" Hotel with direct access from the metro station Burj Khalifa; possibility to slide on a glass plate in 212m height; offers a great view on the Burj Khalifa, the Dubai Mall and the whole surrounding area
3) When checking out do not choose the option to pay in home currency

The hotel is loctated close to Dubai Mall & the metro station.

As the metro station name says, the famous and huge Dubai Mall is just an eight minute walk away (via an air-conditioned tunnel) next to the famous Burj Khalifa.

The location is really great, just in front of Dubai Mall as well as the Metro station, it is just a few minutes from DIFC and therefore very well served with Uber for example.

The location of this hotel is just about perfect, at the Burj Khalifa Metro station and the walkway to the Dubai Mall.

but this hotel changed my perspective

Very close to the metro station, which also links to Dubai Mall so that one can walk to there very safely.

The positives: Hotel very close to the metro station.

First the positive, it is near the metro station.

Absolute great location, right across the street to Burj Kaliffa and really close to the Metro station.

It is very near the metro station, which we used twice for the expo.

The location of the hotel is excellent, is near of the metro station, the Dubai Mall, Bur Khalifa and more.

Sofitel Downtown located in Sheikh Zayed Road next to Dubai Mall Metro Station.

It is very accessible to dubai mall metro station.

The entrance of the metro station is a the end of the street of the Sofitel.

The hotel is strategically located next to Burj Khalifah/Dubai Mall Metro Station and have an easy access to The Dubai Mall via a "Skywalk" bridge.

the most convenient, the hotel is located near the metro station.

Proximity to the Dubail Mall/Burgh Khalifa  metro station is an added advantage

Well located near Dubai Mall and Dubai Mall metro station, the Sofitel is a quiet oasis amid this busy Downtown Business Bay area of Dubai.

The hotel's location is fabulous - super close to the metro station, Dubai Mall, Burj Khalifa, Dubai Fountains, and more.

Lovely afternoon tea at patisserie in the lobby.. very well taken care of by Agnes and Shirley.

Agnes and Asha took great care of us and were absolutely lovely!

mohamed was in touch with us every moment and took care of every detail.

We are first time here in sofitel hotel.we are so amazed Our rooms are good enough for a family friendly hotel.the breakfast  is nice too lot of option to eat intercontinental buffet, the kids club is good my kids are enjoy and entertained by Elaine she is so kind and very professional lady..she is very well taking care my kids while im not there and leave my kids.thank you for womferful stay

The hotel staff, the people at reception and the buffet plus restaurants took special care to know us and go that extra mile to make our stay smooth and relaxing.

Zeeshan was very accomodating with our party.. Everything was well taken care from
the moment we arrive until we left that evening.

Our room 2509 was spotlessness cleaned everyday by the housekeeper Thapa and he took care of whatever we needed.

We love the service at the Mosaic lounge Sofitel and the food server named Jeric & Kim are so friendly with the guests and always takes care to offer the best quality!

Many thanks and gratitude to Sharjeel and his team who is responsible for the "Les Cuisines" and who is taking care of his guests while having very nice conversations.

Would like to commend Lamiaa, Patricia and Amy for taking care of us and making sure that our stay was a memorable one.

Been to Mosaic bar for drinks amazing ambiance specially service received by Staff specially Hamza Kim mukhammad nikhil  you guys are great professional 
Specially the barmen hamza which make for us drinks and take care of us in details food was nice we cannot wait to come back
Thanks Hamza

Thank you all for your service and kindness, thank you in particular to Zhor, Lamiae, Stella for their invaluable help, Shehroz for his service at the excellent Les Cuisines restaurant, without forgetting the Spa Care Institute, Georges Azzi for his welcome, Donna and  Tukta, for extremely effective massages,
The hotel is spotless, superb room 2409, perfect room service.

Thanks a lot to Sheroz having take care of us in breakfast and diner and make us feel like « at home »!

All the hotel staff  take care  of us, special mention to the housekeeping Sekhara, he was very kind with us.

I felt well taken care of and would gladly stay here again.

The waiter Sushan took care of us and always asking if we need anything

Every morning during the breakfast buffet he made sure my family and I were taken care of.

We were treated with care and top hospitality by the staff.

Lack of vision, poor (the word poor should be changed to abysmal) long term strategy and extortionist mentality is the reason why I'm giving this property the lowest rating.

We found the breakfast was of very poor quality, a poor selection and with many items missing.

Unfortunately the staff is mainly recruited among unqualified and poor trained people, this hotel is deeply lacking of management supervision.

however the food in all restaurants is poor and very disappointing (frozen food).

but sadly this was just for Christmas as after that the breakfast was poor and so were the evening nibbles.

The choice of drinks was poor, one type of beer, one type of white wine etc.. then they ran out of sparkling wine and when told that was unacceptable they took over 30 minutes to find a bottle by which time we had left to go for dinner.

My only criticism would be the poor lighting in the room & bathroom.

In noon hour, we couldn’t use rooms yet, I complained about their poor support, and finally the senior staff or manager offered us meals in the club lounge that comfort us a little bit.

It is rare that we encounter hotels deserving of a poor review.

Room service and reception staff were outstanding and our lower grade for Service was for the restaurant close to the pool where a very poor meal was served and then offered no apology.

but the staff were very poor at implementing this with some of the more pushy customers still being served alcohol at different times to others being declined.

but not different varieties of food
I tried lunch also, was considered poor lunch buffet needs to be upgraded
The stuff are very friendly and for sure the internet needs to be faster.

Don't take the club lounge access as the food is extremely poor there, so not a good value.

Service staff is attentive and yet full of passion with her job.

The pleasant Muhammad Achour  welcomed us with a cheerful face and suggested support and assistance in discovering the hotel's services and trips, he connected us with the staff to facilitate all procedures.

Staff extraordinary Service awesome Atmosphere great
Kids pampered and welcomed
Our Suite spacious clean Housekeeping excellent
The APERO Restaurant with delicious meals snacks & a very good Selektion of wines etc
Service perfect and helpfull

The hotel is superb and the service is even better.

All in all a fabulous trip I would absolutely come again for the excellent service and stunning hotel.

Arrived in Dubai on early flight, hotel service picked us up from airport.

Again while all the positive reviews are true and we completely enjoyed our stay, the shuttle (driven by Wilson Fernandez) service offered at this location is without a doubt the differentiator that will make us stay here again.

Conclusion: The Sofitel Dubai Downtown is an impressive 5 star hotel in classic style and has a very personal service of a highly motivated, dedicated and competent service team.

Have to highlight Mr. Zeeshan's service, who was extremely kind and ensured that we were comfortable and having a good time.

Excellent service, the staff really couldn’t do enough for you.

Me an my  family stayed in this excellent service hotel .

Excelent services and support in all aspects : very nice and well cleaned installations, and most importante, distinguished human touch from well educated and well prepared staff.

Staff is extremely well knowledgeable ordered from In Room Dining the staff name Romario specially shoutout to him as his service was such an amazing and attitude was amazing he was 1 of the best for sure will come back soon again. .

We ate at both Les Cuisines (buffet restaurant) and L’Apero (table service).

The service is the best we experienced yet.

Everyone is incredibly friendly and the service is great.

I would like to say a huge Thank you to Elaine in kids club for her amazing service.

2 ladies working at breakfast duty, Ramatu from Cameroon and Asha from Uganda was very hospitable and very professional in serving us and made our experience even more enjoyable.

There was also a pianist playing in the background, which made the experience even more enjoyable.

All in all, a really good 5-star hotel experience for sure.

It was a fantastic experience for us at Les Cuisines.

Kim was attentive, friendly, warm and welcoming to us from the minute we landed to the pool at Sofitel Downtown Hotel.He made our experience wonderful and we will definitely come again.

The rooms are spacious & luxurious.Thank u:) It was a great experience and really appreciated

The breakfast buffet was very good and the staff in the restaurant went above and beyond to create the perfect experience.

I love the experience and most important my wife and my son loves it as well.

That was a wonderful experience for my wife and me.

It was great experience overall and I can’t wait to be back!

It was the 5th time I stayed at the Sofitel Dubai downtown and as ALWAYS a great experience.

The hotel itself offers a luxurious 5-star experience.

The hospitality has been so good, especially I want to say thank you to Kim who looked after us so well this week.

I will definitely comes back to this hotel because of her amazing hospitality and a wonderful experience I had from her.

This place is right beside the Dubai Mall and metro, so you can shop to you drop and can access all rest of Dubai via the tram if you need.

The location for an extended layover was perfect as you are connected to the Dubai Mall via an air-conditioned skywalk.

Hotel was recommended for its central location, and if you like shopping, it’s literally a 5 minute walk to the heart of the Dubai Mall.

We are very close to the Dubai Mall, short way for shopping!

You can easily walk to the train station and to the Dubai Mall.

It’s a 15-20 mins walk to the Dubai Mall.

The hotel is within walking distance of the Dubai Mall and the metro is just across the road, the metro is so clean and very cheap to use.

Located next to Business Bay and the Dubai Mall, this hotel is offering premium services.

Very close the Dubai mall and to burge khalifa.

Having close access to the metro was great and we took advantage of the cooler temperatures by walking to the Dubai mall which took around 20 minutes.

I loved the location - walk way to the Dubai mall right in front of the hotel.

However, it takes you about 15 min to the Dubai Mall.

The staff at the reception was also fantastic… really recommend the Sofitel here in downtown Dubai if you want to walk to the Dubai mall… it’s literally next door.

The Bursj Kalifa and the Dubai Mall are just around the corner.

Bonus is that it’s located right next to The Dubai Mall.

The location is near the Dubai mall and Burj Khalifa which I find the best location in downtown Dubai.

Hotel Sofitel Dubai Downtown

poor

staying experience

bus station

care

Excellent service, the place is well designef
Wide selection of food
Clean and friendly atmosphere
Staff are polite and well presented
Very suitable for night diner
One if the best buffet selection in dubai

Friendly and helpful all round from front desk, to waiters to housekeeping.

All staff were  very friendly, polite and attentive.

All the team is very friendly and helpful 
They are supporting each guest and try their best to fulfill your desires

Thanks to Mr. Nelson and Mr. Mark for their friendly welcoming.

Excellent customer service especially Mark who was very accommodating and friendly.

Incredibly friendly and attentive staff, like Hamid, Mark, Ahmed and the staff from Pool-Service.

All the staff are very friendly and professional.

Sarfraz Ahmed and Mark are very friendly and helpful.

It is beautifully unique, friendly and has a great atmosphere.

thanks to Mark Nelson friendly staff and very attentive.. chef Kazim .. for the good food 
to Sarfaraz & team .. thank you my son is happy & surprise with the bday greetings 
Very good service and takes good care of us and other customers.

However, the staff are very friendly, nice and were so kind.

Excellent location, Polite and very friendly staff.

Very friendly servers whom made the dinner even more joyful.

Excellent Hotel 
Excellent staff

The staff was extremely friendly, and the breakfast was very good.

Staff of the hotel are cautious and very friendly.

The Front door staff and valet are attentive and very friendly.

Netra and Lama made our room and they were so friendly as well!

Marred by poor service in house keeping and one lady at the reception lobby area who seems to judge guests by their looks and checks to make sure you are indeed a guest here, snd think you are a random person off the street, despite telling them your room number and name.

Santos, at first we were given a poor room,

but I would never think EMAAR will let such poor service happen umder the name of their company.

The Room Service & Breakfast std are also pretty poor.

- extremely poor concierge service, not following up requests
Maybe next time will change our hotel for Dubai

Very poor staff
No response at bfast table
Pathetic experience 
Very expensive and wastage of money
You need to ask for everything including dental kit in such big hotel which was never expected 
Rooms are not equipped with proper wifi

For example, the wood floor in the ground floor restaurant where breakfast is served is in bad condition and uneven with poor underlayment support.

Yes, the wifi reception at the pool was very poor.

Special thanks to Mark and Nelson who provided a professional service for our table.

Beautiful location and fantastic service.

Mr Ahmed's service was above and beyond perfect, he made out evening special.

Services, cleanliness, calm and good treatment from everyone.

We had a dinner at Eawan restaurant it was great experience the food quality so delicious 
Atmosphere so cool
,management and staff and service fantastic and nice hospitality I like it best wishes and Go ahead

The food was great, service was brilliant - Nelson looked after us brilliantly.

specially the house keeping team, namely Noor Islam who did the extra mile in his professional and service, 5 star staff.

I visit the palce down town hotel
Buhera loundge And i meet mr nasir he give me very gud servic he is very gud guy 
In sha Allah i come back again this hotel
And Room attndnt Guy Mr Mansoor is giving me very good service every day
thank you so much

Thank you for this service, I look forward to coming back and definitely recommend to family and friends.

Service was amazing thanks to Nelson and Mark, never had an empty glass :)  will definitely go back.

Royal place, wide selection of delicious food, stellar service, Mark Dinara is so taking care and nice, anyone feels super VIP with him!

Ahmad was great too in his service love their service very high quality

Its very excellent nilson and ahmad is the best they see everything and fast service was so amazing night with this 2 people.

It always nice when the service is as perfect than the food.

Hope you also can get a nice singer, singer is nice

Great setting and good for all ages, live singer too

Singer she was amazing , the food was a lot of options and very fresh and delicious.

We had chosen a Palace Fountain View Room which was absolutely beautiful and the staff had been kind enough to decorate the bed and gift us a cake and a lovely note for our honeymoon too. We loved watching the fountain show from our balcony every evening (I lost track of how many times we had watched it by the time we left!)

The restaurant seats and atmosphere is really nice with the lovely singer and life band.

On site you also have Asado for an Argentine steak and some delicious Malbec and Thiptara for mouth watering Thai food and thee best seats in the house for the Burj and Fountain shows.

Very good service from mark and ari, really enjoyed the good and service, worth it as on the entertainer and makes the offer very good.

The singer was great and you will not feel bored.

Went to Ewaan for girls out, it was really nice atmosphere, great variety of food, the music was entertaining, the waiters Asgar always kept our table clean, we can for the seafood, unlimited oyster supply.

Best of all they have BOGO offer on the entertainer and its resuable! !

We had a great seat by the window and was able to even see the Dubai fountain show.

I gravitated naturally to my killer trio of seafood: prawns, lobsters and oysters!

Will definitely be back again in winter to sit outside and watch the fountain show.

Everything contributed to our perception of magic - both interiors and exteriors, rooms and suites where we stayed are all imbued with oriental flavor and atmosphere.

I would highly recommend this restaurant to see the fountain show. MP

The location is perfect to watch the fountain show in front of the Burj Khalifa!

Food was amazing, perfect view of the water fountain, water show,.

There was entertainment (singing) and she was excellent with a mix of classic tunes and old favourites.

but linked to Dubai Mall for shopping and dining and surrounded by Burf Kalif and other skyscrapers, Opera house etc.

Very slow service, in short very expensive for what they offer.

An area of improvement I would say is that Buhayra Lounge can have extra staff at times as service is slow

Check In was very slow and took more than 20 minutes!

although the in room stereo is very dated and the tv is very slow with limited choice ( not a major problem as you are doing it wrong if you stay in the room the whole time )

The highlight for us on this whole stay, were the staff.

The service is a bit slow at the checking in,

The property is fairly old.We stayed in the palace suites we think they are over ratted and dont recomend as they are old , dated, sewer smell from shower and carpet was  dirty.For the price we paid we should have got something much better.I would rate in a 3star quality with a 5star position.Pool area nothing special.Breakfast buffet was standard and service in the morning was terrible,waiters were slow and did not respond to us quickly as they had to be reminded that we are still waiting for our basic requests like a teaspoon on serveral times.

Pool service is a little slow and not enough aware of the guests,

Unfortunately the meat was terribly tough, certainly neither a baby goat nor slow cooked.

I have just stayed at the palace for the fith time and have noticed the decline in the quality of the room and bathrooms.The WC and showering fittings plus the only working basin that was working all require repair making the room not fit for purpose.The hotel was as lovely as always the breakfast is superb and the staff wonderful.The booking in and out is a little slow,they need more staff behind the concierge I think

The only issue we had was that the internet/Wifi in our room kept dropping out and was very slow at times.

The service was very SLOW and there where not many people in the dining room.

The attendants were slow to serve tea and crockery for cereals had to be requested.

We have celebrated the 4th birthday of my daughter,  Ahmed and Ari Were very lovely with our kids and have made our experience even nicer.

I had an amazing brunch experience with my wife and her family.

This is to give a BIIIIG thank you to Ravi ams Krishna who made our brunch - a great experience.

The ambience and hospitality was saintly.

We’ve been residents for 10years, so glad to see the standards are back,they had slipped over covid, and did not enjoy the last experience.

Our experience at Ewaan was lovely and further improved  because of our server Ahmed.

Great experience, Nelson Mark great service very welcoming , hosting and service.

Great experience and lovely vibes and environment, food was perfect.

Great experience with Deepak out by the pool who looked after my family day to day.

Special thanks to Hamdy  for making our breakfast experience extra special.

Great hospitality 
Thank you Nelson
You’re amazing
The food was outstanding and the music very energetic 
I recommend the venue for all type of celebrations.

Experience was great helpful team with delicious food  
We recommend the place for couples, families, friends, come guys and enjoy food and bring friends………………………………. …….

The staff are incredibly accommodating for my family and I (two young children), providing such a beautiful warm and welcoming experience.

We really enjoyed the experience and wish to come here again and again .

An incredible experience at an incredible price.

The Dubai mall is a few minutes away from the hotel and there’s lots of lovely restaurants in the area.

Of course its closeness and easy access to the Dubai Mall is a big plus.

The Palace Downtown is perfectly located and so close to the Dubai Mall.

You are steps away from 25 other dining options including the Time Out Lounge and the Dubai Mall is about a 5 minute walk.

It is right next-door to the Dubai Mall and the pool had the views of Burj Khalifa and the city of Dubai.

It is around a 3 minute walk to the Dubai mall and fountain.

The hotel is very conveniently located and is approximately a 2-minute walk to Souk Al Bahar and a 5-minute walk to the Dubai Mall.

At the best location in Dubai at the fountains and opposite of the Dubai Mall and Burj Khalifa this hotel with superb restaurants, swimming pool and will give their visitors an unforgettable memory.

Nearby the Dubai mall  drinks are tasty and no wishes are unforrilled.

It is close at the dubai mall and have so good restaurants like Thiptara.

You can get easily from anywhere and the Dubai Mall is literally <5min away.

Amazing brunch in a very pleasant landscape around the Dubai Mall fountain.

An upscale souk was right beside the hotel with many nice shops and restaurants.The Dubai Mall was 5 to 7 minutes as you walk around the Dubai Fountains pool area.

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