The Dubai Mall hotels with review highlights
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Search Result for “Service the dubai mall“ in Dubai

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Sheikh Zayed Rd, Dubai United Arab Emirates
Sheikh Zayed Rd, Dubai United Arab Emirates

Hotel Sofitel Dubai Downtown

4.8

2230 reviews

Trip advisor
servicethe-dubai-mallstaying experiencebus stationcare
 - Zeeshan was very accomodating with our party.. Everything was well taken care from the moment we arrive until we left that evening.
 - Took good care of us!
 - Our room 2509 was spotlessness cleaned everyday by the housekeeper Thapa and he took care of whatever we needed.
 - We love the service at the Mosaic lounge Sofitel and the food server named Jeric & Kim are so friendly with the guests and always takes care to offer the best quality!
 - Many thanks and gratitude to Sharjeel and his team who is responsible for the "Les Cuisines" and who is taking care of his guests while having very nice conversations.
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 - Lack of vision, poor (the word poor should be changed to abysmal) long term strategy and extortionist mentality is the reason why I'm giving this property the lowest rating.
 - We found the breakfast was of very poor quality, a poor selection and with many items missing.
 - Unfortunately the staff is mainly recruited among unqualified and poor trained people, this hotel is deeply lacking of management supervision.
 - Service is getting poor in the hotel.
 - however the food in all restaurants is poor and very disappointing (frozen food).
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 - It was a fantastic experience for us at Les Cuisines.
 - Excelent services and support in all aspects : very nice and well cleaned installations, and most importante, distinguished human touch from well educated and well prepared staff.
 - The service is the best we experienced yet.
 - I had a wonderful experience.
 - Kim was attentive, friendly, warm and welcoming to us from the minute we landed to the pool at Sofitel Downtown Hotel.He made our experience wonderful and we will definitely come again.
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 - The hotel is loctated close to Dubai Mall & the metro station.
 - 2 min from the metro station.
 - As the metro station name says, the famous and huge Dubai Mall is just an eight minute walk away (via an air-conditioned tunnel) next to the famous Burj Khalifa.
 - The location is really great, just in front of Dubai Mall as well as the Metro station, it is just a few minutes from DIFC and therefore very well served with Uber for example.
 - The location of this hotel is just about perfect, at the Burj Khalifa Metro station and the walkway to the Dubai Mall.
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 - Have to highlight Mr. Zeeshan's service, who was extremely kind and ensured that we were comfortable and having a good time.
 - Excellent service, the staff really couldn’t do enough for you.
 - Me an my family stayed in this excellent service hotel .
 - Excelent services and support in all aspects : very nice and well cleaned installations, and most importante, distinguished human touch from well educated and well prepared staff.
 - Staff is extremely well knowledgeable ordered from In Room Dining the staff name Romario specially shoutout to him as his service was such an amazing and attitude was amazing he was 1 of the best for sure will come back soon again. .
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 - Hotel was recommended for its central location, and if you like shopping, it’s literally a 5 minute walk to the heart of the Dubai Mall.
 - We are very close to the Dubai Mall, short way for shopping!
 - The location of this hotel is just about perfect, at the Burj Khalifa Metro station and the walkway to the Dubai Mall.
 - You can easily walk to the train station and to the Dubai Mall.
 - It’s a 15-20 mins walk to the Dubai Mall.
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Phone number icon01197144287888
Sheikh Mohammed Bin Rashed Boulevard Downtown Dubai, Dubai United Arab Emirates
Sheikh Mohammed Bin Rashed Boulevard Downtown Dubai, Dubai United Arab Emirates

Palace Downtown

4.8

2281 reviews

Trip advisor
servicethe-dubai-mallstaying experienceshowfriendly
 - I have visited the Buhayra Lounge with my friend for shisha the atmosphere was amazing the location also its very very good, the lounge team is really friendly especially Mr. Ibrahim from Shisha, Thanks to everyone in the lounge.
 - Staff is amazing, very friendly and professional and made our stay very special.
 - From Jaz welcome smile at the transportation desk to the friendly reception team under Mr. Ahmed’s lead to the delicious coffee and dates by Ahmed to the bell captains to the delicious breakfast buffet.
 - Our main server, Ravi, was professional and friendly and made sure we always had drinks and water in our glasses.
 - friendly staff taking to the next level of serving
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 - Very poor value for money.
 - Gin is poor.
 - 
 - Santos, at first we were given a poor room,
 - but I would never think EMAAR will let such poor service happen umder the name of their company.
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 - The experience was incredible.
 - We are so grateful for everything we have wonderfully experienced in the amazing Palace Downtown!
 - 
 - Very good experience!
 - This was a nice example of kind Arabian hospitality.
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 - There was entertainment (singing) and she was excellent with a mix of classic tunes and old favourites.
 - but linked to Dubai Mall for shopping and dining and surrounded by Burf Kalif and other skyscrapers, Opera house etc.
 - We sat outside which is the best place for the fountain and light show.
 - Hotel rooms are amazing, specially with fountain show view!
 - The Arabian dance was really refreshing.
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 - Fabulous food and excellent service from Vishnu and Jijo.
 - Cannot say enough about the team effort and how well all the staff works together to provide the best service.
 - Lovely service from the moment we entered!
 - .and most of all best service.
 - Dil and Baiysh were amazing with their service.
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 - The hotel is very conveniently located and is approximately a 2-minute walk to Souk Al Bahar and a 5-minute walk to the Dubai Mall.
 - At the best location in Dubai at the fountains and opposite of the Dubai Mall and Burj Khalifa this hotel with superb restaurants, swimming pool and will give their visitors an unforgettable memory.
 - Nearby the Dubai mall drinks are tasty and no wishes are unforrilled.
 - It is close at the dubai mall and have so good restaurants like Thiptara.
 - You can get easily from anywhere and the Dubai Mall is literally <5min away.
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 - The furniture is worn out and the AC cannot be adjusted to your desired temperature.
 - Outdated furniture and ambience.
 - but very old furniture
 - For a five star hotel I would not recommend, the furniture been old and Tatty and many features in the room not working to its standard (5 Star) The only advantage of the room was its view onto the fountains
 - The room itself was small, carpet dirty with marks all over, the furniture old .
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Sheikh Rashid Road Wafi Mall, Dubai United Arab Emirates
Sheikh Rashid Road Wafi Mall, Dubai United Arab Emirates

Raffles Dubai

4.9

1663 reviews

Trip advisor
servicethe-dubai-mallclub loungestaying experiencea-club
 - Raffles Dubai sets the standards for a luxury hospitality experience.
 - We ate the Solo restaurant where I experienced the best ravioli ever and can’t recommend enough.
 - I want to give a very special thanks to Mr Faaiz for his excellent hospitality and amazing conversation we used to have every morning. ….
 - No short of staff to attend to all your needs, Food selection are very good, the entire experience are just excellent.
 - Truly a 5 star experience.
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 - but the great thing is that the Metro station is a 2 minute walk away and within 20 minutes and about £2 you will be in the Dubai Mall.
 - The Dubai mall was a short ride away and there was access to the metro.
 - but it’s only a 10 minute taxi ride to the Dubai Mall and a short 3 minute walk to the nearest metro station (Dubai Healthcare City) which connects you to all of the major tourist areas.
 - The hotel has a fantastic location, too close to Downtown Dubai and about a 10-minute drive to The Dubai Mall.
 - though being easy to get to the old part of the city and the Dubai mall area etc.
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 - but sadly didn’t have time to visit the club lounge during our stay so I can’t comment on this, but it’s a good excuse to come again!
 - The staff in the whole hotel are exceptional and a special mention to Alam and Sidd in the club lounge who always look after us very well.
 - The Raffles Club lounge, now situated in the lobby area, is a fabulous treat.
 - Club lounge was still closed
 - We stayed in a Raffles Club room which gave us the benefits of the club lounge and
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 - We stayed in a Club room for 8 nights which was of a very high standard with everything you could ask for.
 - My room was a club room with a balcony.
 - We had a club room.
 - We had a club room which meant we had the privilege of late checking and check out.
 - Booked the Raffles as it was near the airport and had a club lounge platinum members can use.
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 - 
 - The stay was 5 star all the way, with excellent service throughout our stay.
 - The team is dedicated to offering their guests heartfelt service to make their stay a moment to treasure.
 - The lasting memory was the service - right from check in, to breakfast to the pool.
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 - However, despite paying for the Club Lounge, we were informed that the lounge was closed.
 - The daily breakfast is average in quality and the main restrautant was closed for private events during our stay.
 - The lounge was closed unfortunately,
 - Was only informed via email the day before that the club was temporarily closed due to covid.
 - The only disappointment was that Crossroads Cocktail Bar was closed.
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 - If you get a room facing the city, you will hear the highway traffic.
 - If you are sensitive to noise, you might not enjoying sitting on the balcony too much since it's facing a busy highway.
 - 
 - The only disadvantage to mention that we did not know earlier is that the hotel is directly located at the highway and we were not aware of that,
 - But outdoor with a lot of noise from highway.
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Mohammed Bin Rashid Boulevard, The Old Town Downtown Dubai, Dubai 114788 United Arab Emirates
Mohammed Bin Rashid Boulevard, The Old Town Downtown Dubai, Dubai 114788 United Arab Emirates

Vida Downtown

4.8

1850 reviews

Trip advisor
servicethe-dubai-mallfriendlyburj-khalifa proximitystaying experience
 - Excellent service, very clean rooms and friendly staff.. Diana was quite friendly.
 - During breakfast, Saj really made a difference with personal service, great recommendations of food choices and very friendly attitude.
 - Breakfast is really amazing and the hotel atmosphere is very friendly.
 - Lulcia from housekeeping was very helpful and friendly.
 - Very kind people, Anushi and other members of the team were very helpful and friendly.
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 - Excellent service from Maribeth!
 - Good food, good service, Sajjad was excellent and took care of all our needs.
 - Sajjad provided us with excellent service, the hotel is very pleasant and quiet, very good meal and service at the hotel restaurant 3 in 1, perfect hotel for business travel and visiting dubai as a couple
 - Excellent service, very clean rooms and friendly staff.. Diana was quite friendly.
 - During my stay the house keeping services were excellent and I urge the services to be passed on to future visitors.kudos go to Diana and Abbas plus the rest of the team.for the excellent services I shall recommend any of my pals to visit vida hotel
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 - Room cleanliness was poor, I noticed doors were open and any one can wander in from the outside.
 - Very poor place, very poor facilities.
 - Food was hardly acceptable , hot dishes choice was poor .
 - Price is definitely too high for this poor service.
 - The poor manager is totally red faced.
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 - As well good location near by Burj Khalifa and the Fountains.
 - They are indeed spectacular and very generous..the ambiance is perfect; near to burj khalifa; food is fantastic and awesome.
 - Very good location in the near of Burj Khalifa, Dubai mall, Aquarium and Waterzoo and Dubai Fountain.
 - Nice location near Burj khalifa the hotel is simple
 - Awesome stay best of the best location near to the burj Khalifa very nice environments in the hotel all staff very friendly specially thanks to miss jenifir and one of housekeeping supervisor abbas and room cleaner bijin.
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 - Everybody is going over and beyond to ensure great guest experience.
 - Good wines and Amazing hospitality provided by Hussein.
 - But over all experience was very good I did like it and I will be coming again .
 - Amazing experience and good food.
 - The Service was superb and the breakfast was served hot and fresh.. its was an experience.
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 - The dubai mall is very close is close to Burj Kalifa distance walking!
 - Walking distance towards the Dubai Mall.
 - 10 minutes walk from the Dubai Mall and Timeout Dubai Market, makes it a great location.
 - Also the location is amazing, close to the Dubai mall and lots of restaurants around.
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 - The bathroom was leaking to the whole room and carpet.
 - Water from showers flows everywhere in the bathrooms.
 - but were adjacent to each other, room smaller than expected, biggest disappointment was shower -and toilet especially - had a flimsy frosted glass door with a gap when closed and no locks on doors, bathroom no door at all.
 - Perhaps finding a better TV option and making the toilet more private could be an option.
 - Arrived on business, Tired rooms and stained carpet, sink blocked, wifi weak.
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 - but were adjacent to each other, room smaller than expected, biggest disappointment was shower -and toilet especially - had a flimsy frosted glass door with a gap when closed and no locks on doors, bathroom no door at all.
 - Room cleanliness was poor, I noticed doors were open and any one can wander in from the outside.
 - but instead next door to a karaoke night club.
 - the Shower and toilet are behind a door -
 - insulated to prevent sound passing through the door .
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Phone number icon(888) 446-6677
Sheikh Zayed Road Al Habtoor City, Dubai 124405 United Arab Emirates
Sheikh Zayed Road Al Habtoor City, Dubai 124405 United Arab Emirates

Hilton Dubai Al Habtoor City

4.8

1695 reviews

Trip advisor
servicethe-dubai-mallburj-khalifastaying experienceexecutive lounge
 - It's our first to stayed here in Hilton with my wife celebrating anniversary and I can say this is one of the most memorable experience with had.
 - 
 - We had such an enjoyable experience and we definitely recommend!!
 - Ms. Shalini Gurjar, the duty manager is one of the best I’ve met in the hospitality business.
 - Thank u Hilton Habtoor Dubai for the great hospitality and the unforgettable experience😍 Highly recommended!👍
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 - Location central located next to the canal close to burj kahlifa and the dubai mall.
 - Would recommend for family’s, the hotel is also a short taxi ride to the Dubai Mall and fountains which is a good day out.
 - I hope i meet them again The location is great it’s beside the dubai mall the lagrest mall in world , I recommend everyone to visit the hotel.
 - The Location of the Hotel was very Good, we drived to the Dubai mall in under 10 Minutes.
 - Location is perfect and its very close to the Dubai mall and city walk The reservation price is satisfied Definitely will visit again
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 - We received the Room with the Burj Khalifa view and we were really really happy about it.
 - Enjoy an indulgent host of family-friendly amenities including complimentary WiFi, expansive spa with views of Burj Khalifa, 3 rooftop pools, Kids’ Club, or pay a visit to La Perle, Dubai's #1 show.
 - Room was very clean, everything what you needed you got in the room and the view to the burj khalifa was amaziiiiiing
 - I stayed in the executive suite which was beautifully furnished and comfortable, room had a clear view of the Burj Khalifa, the staff were always super friendly and really helpful.
 - Hilton Dubai is on of the luxurious hotel in Dubai with the best location close to dubai mall , burj Khalifa,downtown Dubai , city walk and jumeirah beach .
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 - The executive lounge is a big bonus.
 - A special thanks to Mr.Ranjan from the Executive lounge, his way of theating clients, level of service and special cocktails made us feel in a high-class bar.
 - There's always space in the executive lounge,
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 - Every touch point during my stay which included concierge, front desk reservations team, restaurant, spa, pool, Executive Lounge and more - their teams would greet me, ask how was I enjoying my stay, offer assistance and more!
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 - I must commend the excellent service in the breakfast area with my sincere thanks to Ashish, Tarun and Ronu who work very hard non-stop.
 - I would like to recommend another the staff in Hilton hotel Habtor- mr Deepak, Hank’s and Arvind in the kosher restaurant which are very kind, professional very good service providers, make our staying smooth!!!
 - Ali Kalaf has exceptional customer service skills and assisted with all our needs during our stay at Hilton Dubai Al Habtoor City.
 - The Service Personal Ismoih and Hemanth are very lovely guys.
 - Amir at the front door was A+ with service, always willing to answer any questions with quick attention.
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 - Maintenance is poor: shower drain blocked, mould in shower, water not hot enough, bedside lamp and desk lamp- broken, toilette seat dwindling, poor food and boring.
 - And these are my reasons for this: - The hotel service was poor when it comes to customer satisfaction.
 - The food selection and quality is poor and doesn't change from day to day.
 - but the breakfast was poor not organized and not clean so we go to another restaurant and I don’t recommend it for family traveling with kids.
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Burj Khalifa St Business Bay, Dubai United Arab Emirates
Burj Khalifa St Business Bay, Dubai United Arab Emirates
4.8

1610 reviews

Trip advisor
servicethe-dubai-mallmallstaying experienceindian restaurant
 - I hope Taj can come to Europe soon and bring its special hospitality to this part as well!
 - A big thumbs up to the entire team at Taj Dubai …they really know the real meaning of hospitality!
 - Overall a very pleasant experience.
 - This was our third Taj property and their hospitality was amazing.
 - All our needs were taken care of and overall it was a beautiful experience ❤️ the only thing I could comment on - I would get taxis to be next to hotel in the rush hour or mornings of check outs.
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 - The hotel is very well located, close to the dubai mall, the Burj Khalifa.
 - The location of the hotel is a short walk to the Dubai mall too!!
 - Great hotel about 10 minutes walk from the Dubai mall.
 - Close to the Dubai Mall and Fountains.
 - I have once missed the free shuttle to the Dubai Mall,
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 - The hotel is located close to important sites like the Burj Khalifa, Dubai Mall, and Souk Al Bahar.
 - walk to Burj Khalifa & Dubai Mall.
 - since it is close to Dubai mall and other attractions.
 - Great place to stay when visiting Dubai -- walking distance to Dubai Mall, Burj Khalifa, and Dubai Fountain, and all the conveniences next door in Business Bay (groceries, pharmacy, some restaurants.)
 - The hotel is clean, in excellent location, with shuttles go and back to Dubai mall.
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 - There are plenty of restaurants to eat in from Indian to Asian street-food cuisine and there are great views of the city from the rooms.
 - Maria is the best employee really she helped us a lot wi the everything when we asking about anything she is going on same time and perfect thanks a lot Maria hotel service amazing and we like the food Indian
 - The food & service in every restaurant is excellent, there are so many offerings, Miss Tess is an Amazing Asian , Bombay Braserie is an incredible Indian restaurant and the Truffle Prawns in the must visit“Treehouse” are a complete wow!!
 - Nice and clean hotel also Indian restaurant is very tasty and delicious thanks for all staff who work in this hotel , fast response from staff and staff are amazing and friendly, Excellent staff and so professional service Thank you and have a nice day
 - Main restaurant is really good and so is the Indian restaurant.
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 - Was an amazing service, the hotel is very welcoming, beautiful rooms, and the workers especially- soumya person with a big hearth, always smiling and positive.
 - The ameneties are in top shape and the service is excellent!
 - !…I cannot think of anything that was not done perfectly by them!…Great service …..Great food …Great staff !
 - The hotel service has been fantastic, here to celebrate two birthdays and each day has been made special by the staff.
 - As I consider my stay at the Taj Dubai, I must say that the service has been superb.
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 - If you're choosing the Taj Dubai for the view of the Burj Khalifa, then you may be disappointed when you see that it's obstructed by all the construction that is going on around that area.
 - although there was construction at the entrance that gave a bad first impression.
 - The only draw back is that it is not really walking distance to much - not the hotel's fault - it is a big city, with long blocks and lots of construction.
 - As usual in Dubai, there are construction work on going and a part of this nice view will change a bit.
 - however, we saw construction and dirt and no city.
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Phone number icon01197143211111
Al Mustaqbal Steet Opposite The Dubai Mall, Dubai 117546 United Arab Emirates
Al Mustaqbal Steet Opposite The Dubai Mall, Dubai 117546 United Arab Emirates

Swissotel Al Murooj Dubai

4.7

1569 reviews

Trip advisor
servicethe-dubai-mallthe-dubai-mall proximityfriendlyburj-khalifa proximity
 - 
 - Other than the front desk staff when we arrived, the staff was friendly at the hotel,
 - Very friendly staff!
 - Just checked in after a red eye and the front desk manager Shehroz made it fast easy and so friendly and helpful 😀 Great room and got us in early to get some rest before exploring this amazing resort.
 - Very friendly staff.
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 - We liked the location of the hotel, close to the Dubai mall,
 - The hotel is located very close to the Burj Khalifa and the shopping centre "The Dubai Mall".
 - Its close to the Dubai Mall, burj kalifa, the Dubai fountain.
 - The hotel was well located, just a short walk to the Dubai Mall, the rooms were very clean and very modern, the staff was super friendly and Qasim at the concierge desk was super helpful the whole time we were there!
 - A walking distance from the Dubai Mall and closer to World Trade Center than expected.
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 - We liked the location of the hotel, close to the Dubai mall,
 - Its close to the Dubai Mall, burj kalifa, the Dubai fountain.
 - A walking distance from the Dubai Mall and closer to World Trade Center than expected.
 - so close to the Dubai mall and Burgkhalifa nice service, and great view 💕 executive loung is lovely.
 - The location is in walking distance to the Dubai mall and from the mall you can access the Dubai Metro through the air-conditioned moving walkways.
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 - Its nice hotel nice veiw nice location near burj khalifa and dubai mall all the staff are very profesonal and they are serving very well and specelly recretion team doing well job mr naresh make pool stay wow thank you whole team of all murooj swissotel
 - The hotel is located very close to the Burj Khalifa and the shopping centre "The Dubai Mall".
 - 
 - This resort is really amazing and is in heart of dubai just walking distance from burj khalifa and the great dubai mall.
 - Hotel is in amazing Location , walking distance from burj Khalifa and Dubai mall.
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 - The reception from Ishan is wonderful and the service is excellent.
 - 
 - Nice location , wonderful stuff, specially mr. bright was exceptional and i like his services, he is one of the best staff
 - Guest services are top!
 - This is a mediocre hotel with shocking service.
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 - It's advised not to have room with city view as there is some construction work going on.
 - (there is construction all over Dubai),
 - Although there is a lot of construction on the street, the hotel is sheltered from much of the noise and distractions.
 - Only downside was construction work necessitating crossing nearby en route to Mall.
 - When they checked it and entered the room, the kids did not like the view as it was on a street that had construction.
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 - 
 - With the balcony door closed it was still very noisy.
 - Vibrations of loud music could be felt through the bed.
 - Trying to get a taxi is a nightmare you have to leave at least 45 minutes with traffic and 20 minutes to allow for a taxi to come.
 - There was no traffic, I was there in 7/8 minutes time.
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Phone number icon01197143320000
Al Mustaqbal Street, Dubai United Arab Emirates
Al Mustaqbal Street, Dubai United Arab Emirates

Novotel World Trade Centre Dubai

4.8

1828 reviews

Trip advisor
servicethe-dubai-mallworld-trade-centermusicstaying experience
 - I am a frequent business traveler and always when i come to Dubai I only stays in Novotel World Trade Center hotel.
 - close to the world trade center and not too far from the downtown of dubai , nice employes
 - Really thanks so much Novotel world trade center for this surprise and celebration of my birthday.
 - I've really enjoyed my stay at Novotel - World Trade Center the past month.
 - we stay for 9 days at the World trade center hotel.
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 - but housekeeping services are the top of this hotel love this For example Very professional all the time Very fast Helpful Friendly Specially anju & furwa
 - Thank you to the wonderful Mrs Anju for the wonderful service.
 - Good choice of food, tasty and also great service.
 - We were pleasantly surprised by the high service and professionalism of the staff.
 - The service from Jolyn and Fareed in the restaurant is totally exceptional We get our coffees right after we are seated.
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 - I would recommend this Hotel The concierge is quite prompt The house keeping staff is quite helpful and friendly, special mention to Anju , who does a fantastic job Food could improve thou The Jazz bar is a good hangout place
 - Like the fitness centre and the gym Blue bar is a must visit for live music and good atmosphere Special thanks to Kiran Tamang from housekeeping for always keeping my room sparkling clean!
 - Very professional and played the best music all evening with a smile on their faces.
 - It was really great family fun event with loads of dance, music, gastronomic food, sweets etc.. we dance like crazy in Zumba.
 - I love when they have live music.
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 - Great experience overall.
 - Excellent Hospitality by Mr. Dharmendra and Prashant.
 - It was a smooth experience when we stayed in Novotel WTC.
 - We do appreciate your hospitality which is making our stay so comfortable and clean.
 - Great hospitality and service.
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 - The hotel is ideally situated about a 40 minute walk from the Dubai mall.
 - The distance to the Dubai Mall is also good.
 - The hotel offers complementary shuttle to a few attractions including the Dubai Mall.
 - The Novotel offers free shuttle service to the Dubai Mall this was a fantastic bonus.
 - Hotel is very clean and close to the Dubai mall, Burj Khalifa.
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 - The whole Novotel experience was destroyed when inefficient reception staffs started following us regarding booking.com / lastminute.com virtual credit card payment.
 - I had to intervene five times until I received the credit.
 - 
 - but this was charged, as it was taken from the Mini Bar, which nobody told us it is excepted.
 - We were allowed for an early checkin without extra charge.
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Default Hotel photo.
312 Al Mustaqbal Street Zabeel 2, Dubai 119444 United Arab Emirates
312 Al Mustaqbal Street Zabeel 2, Dubai 119444 United Arab Emirates

Rove Downtown

4.8

1422 reviews

Trip advisor
servicethe-dubai-mallthe-dubai-mall proximityfriendlyburj-khalifa proximity
 - Walking distance to the Dubai Mall and the Burj Khalifa.
 - We traveled from Greece for the first time to Dubai and the choice at this hotel was ideal as it provides all the amenities we need and is also very close to the Dubai mall 5 minutes walk which made our access there very easy.
 - It's in a very convenient location, close to the Dubai Mall, Burj Khalifa and other interesting places.
 - It was very close to the Dubai mall and the service was excellent.
 - The location of the hotel is amazing, it is close to the Dubai Mall.
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 - Location is great, view on Burj Khalifa is amazing, infrastructures (swimming-pool, games. ) & services (24h/24 shop, free shuttle. )
 - The rooms were very clean and the service from reception was great.
 - Front desk service is fantastic (especially Mary) and the rooms are clean and comfortable.
 - Vert good service i get, good location, Nice straff, vert good service from Noman, hotel has super marker 24 hours and location is perfect i would come back again and will reccomend this hotel to every one
 - Excellent service given by the hotel .
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 - although, be aware that there is a lot of construction in the local area currently so this can be fairly loud when relaxing by the pool.
 - The sound of the generator of a nearby construction was annoying at night, so we asked the for a relocation to a higher floor, and staff was kind enough to accomodate our request.
 - Watch out, they are building a project just next to the hotel, so if you want to rest by the pool, it will be on a construction site.
 - Unfortunately, the view was not on no-good side (I could only see the building under construction).
 - but there is construction on the other building so I ask the Reception if I can change my room and they transferred me at 4th floor with Burj Khalifa view for FREE!!!
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 - It was fun and modern, clean, great location across from the Dubai Mall, 24 hour store for snacks, great internet.
 - Everything is new and it's a 5 min walk to the Dubai Mall which is great.
 - Walking distance to the Dubai Mall and the Burj Khalifa.
 - It is also a 10min walk from the dubai mall and burj khalifa.
 - We traveled from Greece for the first time to Dubai and the choice at this hotel was ideal as it provides all the amenities we need and is also very close to the Dubai mall 5 minutes walk which made our access there very easy.
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 - The rooms are small and basic (unlike a lot of the big posh hotels)
 - The room is a bit small,
 - The rooms are small
 - but the room was a bit small and had a strange elevator.
 - Room is quite small
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 - very attentive, really beautiful hotel very good attention especially from Lali and Jones 👌 very close to burj khalifa and you can walk to dubai mall the food and attention of the restaurant was excellent.
 - Really near from the Burj Khalifa and Mall.
 - Great hotel, very nice location, near Burj Khalifa , Dubai Mall and metro station.
 - Hotel is located in an incredible place, very near from Burj Khalifa, Dubai Mall, Dubai Fountain, etc.
 - The location is great, walking distance to the Burj Khalifa and The Dubai Mall and if you do not mind to walk some more, to the metro.
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 - And it was friendly staffs and room was clean and fasionable.
 - Staff is very friendly and seem like they enjoy their jobs, well trained and know what they are doing.
 - Staff were all friendly and helpful and we loved the 24hr shop and free tickets we received for the Reel Cinema in the hotel. The outside pool area is amazing and the perfect place to relax in the sun (which it gets all day!)
 - In fact, all the staff were so friendly and helpful.
 - Staff was so friendly in nature .Special thanks to Mr. Samel who maintained and cleaned our room so well.
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Default Hotel photo.
133 Sheikh Zayed Road, Dubai United Arab Emirates
133 Sheikh Zayed Road, Dubai United Arab Emirates

Dusit Thani Dubai

4.8

1557 reviews

Trip advisor
servicethe-dubai-mallmallstaying experiencethai restaurant
 - Probably the only downside was poor telephone connections to reception and the room AC was not really adjustable to make it less cold for the kids,
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 - but super poor staff as the room service is really bad , very slow , rooms were neat and clean , pricing wise it’s decent not expensive as well .
 - Only drawback was a problem with the key which required several trips down from the 19th floor and poor communication between the staff.
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 - In lobby lounge It's was amazing i m really enjoy it there have thai dessert in hight tea i never had it before and really differently from other places and staff here very friendly and always take care guest very well the price is so cheap for 1 person!
 - The sandwiches and cakes offered are all Thai infused, very special and so delicious!
 - It’s a beautiful set, bites and sweets with a Thai touch.
 - It was delightful to experience the first time check-in on this property and love the Thai gracious culture.
 - They played a Thai instrument and it was such a 🎶 melody.
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 - It's worth mentioning that Mr. Rajeeve from custumers relation managment did elevate my experience by being super friendly and kind whom listen to my disappointment at the beginning then he turned it into a real positive one .
 - Great experience in the dusit thani lobby.
 - Good morning, my name is lerin abel I just want to say it lovely country with perfect hostel ( dusit Thani)…..the hospitality is awesome and the house keepers very good with is job and has a wonderful manner of approach (AMIT KUMAR 🏆) I LOVE DUBAI❤️.
 - Overall the experience was good.
 - Very nice experience and special thanks to the nicest Wuida who took care of there and made this so magical ❤️
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 - All in all a good stay and I would recommend staying here if you want to be near Dubai mall and the business bay.
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 - Walking distance to Dubai mall.
 - Service was exceptional; there was transfer bus to take you to locations and to malls.
 - We went for afternoon tea time at this hotel which is very close to Dubai mall.
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 - Delicious food from convenient restaurants.Walking distance to the Dubai Mall.
 - Location was perfect and enjoyed the free shuttle going to the dubai mall!
 - It is very close to the dubai mall and the metro and many excellent restaurants.
 - The hotel is very handy for the Finance District Metro Station (can go direct to Expo) and one stop from the Dubai Mall.
 - Then I go back to my room and change and take around in nearby place to explore like the Dubai Mall and the famous Burj Khalifa and coming back to my room like 10 pm and sleep.
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 - PS The lifts are very slow!
 - Service was so slow all the time.
 - but super poor staff as the room service is really bad , very slow , rooms were neat and clean , pricing wise it’s decent not expensive as well .
 - The check in process was a bit slow
 - but as we said slow elevators and not alot if channels in the room like osn and specially its 5star hotel
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 - Excellent service provided.
 - Shout out to Harish and Marceline who provided us with such great service - remembering how many we were, what we liked to drink, and attending to all needs with a smile!
 - He was always at my service.
 - Service is amazing .Wanna thank Wuida and Gabby for their outstanding service.
 - A special recognition and an applause to Himani at the reception desk for her warm welcome and elite service.
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 - I had requested for non smoking room and I was amazed it was indeed non smoking.
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 - The room smells very bad and very old furniture.
 - And it is very smokey (not sure why they gave this smoking room since we already notified we bring 7 years old son with us) - the windows partition that separate the toilet and the living room dont have blinder.
 - When we put in that the non smoking room we got smelt of cigarette smoke, they sent housekeeping straight away to spray the room, twice!
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 - Probably the only downside was poor telephone connections to reception and the room AC was not really adjustable to make it less cold for the kids,
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 - Negatives: the temperature in the room was very uncomfortable & so unnecessarily cold!
 - The bar on ground floor was (for us) a bit too loud and too cold.
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