but with the construction of the new boardwalk all that has been totally spoilt.

There is some construction on the outer buildings and the Beach area, one of the hotel guests we go to know had to move rooms because the construction was outside her room and was very noisy, there is no direct walk from the pool onto the beach anymore, as there is a long pathway thas has been build along Westbeach and this has separated the hotel and beach directly, this pathway is filled with Beachbards Clubs and Restaurants, St Regis is building a beach club directly opposite the adults pool so the beach view is now permanently blocked which makes some of the video and pictures of the Fairmont outdated.

The construction work was not intrusive, noisy or a eye sore so it was never a issue.

but Dubai is under permanent construction so not unexpected & also it didn’t really bother us.

but I haven't included this in my rating as I knew about it beforehand from the webcam and there are not many places in Dubai that you can completely escape construction. 7.

Something my holiday provider never told me was that the Flow kitchen buffet was going to be the same each night due to ramadan and that's something that's gone into a separate email of complaint, We have also commented on the construction around the pool area as we wasn't told about that either!!!

Our room was on the 9th floor and overlooked enormous floodlit construction sites on both sides.

People walking on the street can look in and during my stay I noticed that the men working on the construction site would stare continuously as they walked passed in the adults pool.

Construction noise most might be aware of that.

Only beach view is not as great as before as a new club is under construction blocking the views.

Not so great: noise from construction work from 6.30 every morning (windows need to be sound proof) + hotel needs an update, furniture and carpets are stained, outdated and worn out.

We didn’t have any noise issues with construction,

I talked with workers yesterday, they told that the construction continues until February at minimum.

However the construction work went through the night.

The beach was scruffy with various bits of rubbish and bottle lids still on it despite apparent litter picking and the entire water’s edge and into the sea is full of sharp stones making leaving the water especially for my elderly parents awkward and uncomfortable , it has construction work ( again) going on next to it and suspect that stone/sand debris is shifting across.

The WiFi was a little weak at some parts of the hotel and there was a construction site on the right side of the hotel which wasn’t loud at all

There has been construction blocking that view for some time

during our stay we had an incident in the hotel that a huge wooden headboard fell on our bed, luckily, we were out fort the evening and dint got hurt, customer service has tried to answer and explain with a few reasons how and why it happened while none of those really made any sense (like the room was under construction during my stay, or the headboard was left by mistake by the cleaners on the bed etc.)

There's a bit of construction going on around the hotel (it is the Palm after all, totally overdeveloped now in my opinion) and offshore on Dubai Harbour,

Nice staycation location with views of the Dubai Eye and JBR.

The Room had a fantastic View over the Marina and the Dubai Eye.

This is a very nice asset and the view over the palm and Dubai Eye is gorgeous.

Great venue with great seating outdoors overlooking the Dubai eye!

Rooms were specious, see view from higher floors is definitely nicer than lower floors, overviewing Dubai Eye.

Nice swimming pool and beautiful beach 
Wonderful food @ Little Miss India
Variety of delicious options for breakfast @ Flow - Special thanks to Mark and his colleagues 
Spectacular sea view + Dubai Eye from the room’s balcony
Planning to try Brazilian Restaurant Frevo tonight!

Little touches like this, make for a fantastic holiday!

Every single member of staff works tirelessly for the comfort of the guests and we certainly appreciated all the little gestures which made for a fab holiday, 
Fly home tomorrow with a heavy heart

This was our end of 2 weeks holiday to Bali and Lombok.

Stayed at the Fairmont the palm for 6 nts … Hotel amazing food lovely and staff so very helpful … Shubham from housekeeping first class .. Thankyou Shubham and all staff for making our holiday unforgettable xx

Fairmont The Palm has once again been a fantastic holiday, fantastic setting, beautiful food and amazing staff.

They couldnt have been more helpful and made our holiday so much more welcoming.

i was on vacation with my family for 13 days and we had this beautiful hotel Fairmont the Palm.

We just returned home from the most amazing holiday In Dubai.

Myrjam at the reception was first representative of the hotel at the beginning of our holiday, very helpful.

All in all we had the most fabulous 10 day holiday and will 100% be back next year.

but I like to spend my holidays outside relaxing and enjoying the company of family (old & young)… the fairmont just doesn’t allow for that.

We had a wonderful family holiday at the fairmont Shublan from housekeeping was so friendly and helpful it made us feel so welcome.

This was our second holiday at the fairmont on the palm and I can’t  recommend it enough.

Thank you very much for your understanding and made our vacation fantastic.

Currently having a fantastic family holiday here at the fairmont .

Great staff great food fantastic location & also special thanks to John HES been excellent through the whole holiday and can't shout his praises enough.

"Our stay at Fairmont was one of the best family holidays we have ever had.

Great vacation in Dubai (as usual) with a pleasant stay in the Fairmont the Palm Hotel.

He also helped in the seagrill restaurant with our infant blending the food.

Two adult pools which is amazing when you have no children.

What a fabulous hotel, we had a wonderful time celebrating my partners twin girls 40th birthday.

There is a huge kids pool and 2 adult only pools.

the hotel was also really lovely my daughter and my nieces had so much fun.

The boys at the adults pool could not do enough for us while we were at the pool.

A particular mention to the staff at blowfish pool bar who are so attentive, always remembered what we liked to drink etc and made a great effort involving our son and treating him like a friend, he loved it!

Excellent service and room was always spotless, highly recommend staying here 
Thank you so much ShuBham 
Visit Dubai all the time your love this hotel, food was spot on lovely kids pool, well worth the money will visit again the pool was clean rooms were clean amazing

We went to the Seagrill Restaurant a number of times and we were always greeted with a warm welcome, especially from ANUHAS, very cool and kind service all the time and the all staff members  were very attentive to us at all times and friendly to our children. We look forward to seeing them all on our next visit to Fairmont the Palm."

After coming back from shopping in my room its just WOW… 
Thank you for being so helpful and kind with my daughter as well.

RAJAE is the sweetest lady to greet you at breakfast every morning and my girls loved her.

Pools for kids and playgrounds are sufficient and clean.

We travel with our son who has a serious nut allergy and has to carry an Epipen.

We made the most of this with our kids too and they loved having the scones and cakes in the afternoon.

We did not think our kids at 7 & 4 would have any interest in this,

The kids loved the pools and we went for a dip everyday, the private beach is also gorgeous.

Thank you to Keilagh, Charles, Jennifer, Glenda and Catherine for looking after my daughter.

Their attention to detail was above and beyond they were friendly, professional and our children loved them!

They stole our hearts and our kids hearts.

The service in the Mashrabiya Lounge is poor.

Too many to list 
Gluten free non existent
Kids meals not available at flow kitchen 
Pool service poor
Departure check out awful
Rooms weren’t cleaned daily 
Dirty pool
Toilets at pool stunk
Beverage lists in flow kitchen poor
Over priced drinks

Arrival was at 3 am so check-in was fast and easy and we went straight to bed, how ever there were issues with the Wifi for the first two days of our stay, we could not use Wifi in our rooms, this was fixed and we didn't have issues since, the Wifi at the adult's pool area is poor, sometimes it's ok

but to be honest management around the hotel seemed poor and not well trained.

but it was very poor with tatty, torn, dirty sunbeds.

but your beach is without a doubt terrible the hole set up is wrong why are the cabana’s positioned at the front why is the water sport complex smack dead Center of the beach at the front not good either also no washroom facilities very poor the food outlet on the beach looks like a street food café rubbish and the loungers look like they are second hand and have seen better days the same can also be said for the sun umbrellas.

My wife cut her mouth and whilst they were apologetic, we didn’t make a fuss and it felt like they tried to brush it under the carpet a little 
- the sports bar only plays football not rugby, poor effort!

The shower head kept slumping no matter how many times you tightened it and the water pressure was poor.

The beach service was very poor and we often had to ask three times to get served.

but the physical service a little poor and slow.

Again, lack of service and poor quality here too.

The daily clean was pretty poor - one day no towels, the next no loo roll (leaving us "out"), then no service at all.

As it is a 5 star, I rate it as poor (after edit: changed to average after apology from front desk).

Felt like we had a cheap package holiday very poor this time.

Their choice of starters for children is also poor - soup is the only choice and this doesnt go down well with young ones!!

This was a truly awful experience each morning and one that was a real issue to us as there was constant queuing in line for food and the amplifying noise meant that it was impossible to have a quiet breakfast, which we have always had when in the Gold Lounge.

however venue extremely busy with family groups and adults wanting a quiet meal - not an ideal mix.

If you like to hear yourself think and maybe even RELAX on holiday then this IS NOT the hotel for you!

I had the famous lamb chops marinaded and cooked to perfection and then served in a sealed jar full of spices and smoke.

(I have NEVER felt like that before) 

Also their is a constant stream of complaints at the front desk so we weren’t the only unsatisfied holidaymakers.

There was no banging house music or drunken youngsters which was what we wanted.

There was non stop loud music pounding and battling each other from the beach clubs and other hotels just beside.

We did hear some traffic noise late at night

We had city view rooms which overlooked the main trunk road of the palm so it was quite noisy with all the cars,

Normally have to wait till 2/3 pm which after a night flight is hard to stay awake.

Rooms overlooking the new beach clubs can get noisy in the afternoon/evening due to music

but we know some guests were not happy with the constitution and the noise during the day.

I find this very rude and insulting as they should believe the guest and it’s not as if she was splashing about and making lots of noise.

There was a construction site either side of the beach when we arrived (but during our stay the boards were mostly removed on the one side) and in front of the adults only pool that was noisy at times

It must be noted that the music seemed to get louder as the meal progressed meaning conversations became challenging without shouting.

but honestly you can barely hear it and there isn’t any dust etc, the first day we sat right next to it and there was very minimal noise.

A bit too noisy with all the brunches to sit by the pool some days as they pump out the music  louder and louder as the afternoon wears on and builders working all night with the building works on the beach (24 hrs) shouldn’t really be allowed as the diggers beep all night when they reverse ..

This meaning it is dusty, full of exhaust fumes and noisy.

The rating of our stay is justified only by the service received from the staff at the Fairmont.

He goes out of his way to help you and makes sure you are always good and happy with services.

Cleanliness is impeccable and the turn down service is amazing!

We had a half board package and all the restaurants we used gave incredible service and good food- especially recommend about Seagrill Bistro and staff were Anuhas and his Partner Sweety Pie work and whose customer service was excellent.

We loved everything about it- every single member of staff was fabulous- impeccable service, always with a smile.

had stay at Fairmont de Palm, they have a great service, very detail orientated,  only good things to say, especially regarding Mr. Shubham, alwwayd helpfull when need it 
really recomended this plave ! !

All the staff have great customer service and nothing is too much trouble.

We really enjoyed our stay at the Hotel and particularly the professional service of Vaibhav at Fairmont Gold Lounge.

The service by Parviz at check in was impeccable, he really knew how to make us feel special.

Miss India, provided a superb service and meal.

Friendly service all together and had Prawn & Chicken wonton and the spice sauce 2as really something. .

Fabulous hotel can’t recommend enough service everywhere was first class rooms beautiful and large , we stayed half board all the restaurants are excellent not had a bad meal here tried all the restaurants liked each one for different reasons

My waiters were Vaibhav,Gilbert and Allen they provided excellent service with a very happy demeanour 10/10 I highly recommend the Fairmont and Fairmont Gold.

The staff were amazing, John and all other colleagues provided us with excellent service.

He made sure we were never without a drink and his customer service was excellent.

The main restaurant is perfect, service was excelent, staff great, especially Ashika and Aman.

The service provided the consisted Adam was brilliant he went above and beyond to a accommodate  our needs as we had booked 3 rooms for our stay 

We would definitely stay here again!

Service was good.portiin quanty was good.price good.

We would like to thank the follow individuals for their hospitality; 
Adam - Check in front desk 
Allen -  Bellman
Irfan x 2 
Mohit 
Vijay - Housekeeping 
Ninad - Seagrill Chef 
Zyaira - Boldly Asian 
Basyuay - Breakfast 
Sajawal 
Roshita 
Anuhas - Seagrill 

In all honesty I do not think we will be back

but the hotel and staff were great and made the experience one I will always remember fondly.

One of my favourite hotel and experiences

We enjoyed the hospitality so much we decided to have dinner again on our last night.

Do Aura sky pool which is over the road it’s one of the best experience we’ve ever had do the 3-7 visit costs about £80 each

we have never seen a super good hospitality person before like her.

I stayed for three nights at Fairmont the palm and i had the best ever experience.

Honestly thanks to 80% of the staff here that we had a good experience for example, waiters, room service and pool staff.

We thoroughly enjoyed our Afternoon tea experience and would highly recommend attending.

We look forward to returning again to enjoy your hospitality.

Absolutely loved my first solo trip to Dubai, Absolutely amazing hotel, very clean, all staff are a credit to the hotel, the staff in BOWL FISH so helpful and welcoming, beach front gorgeous, very clean house keeping staff amazing gentleman maybe called sham, I had trouble with my transfer to Dubai International, John & an Emirati guy forgot his name was absolutely fantastic, they calmed me down after my transfer issues, did everything they could to sort my transfer, thank you for my first experience of Dubai and I'll be returning very soon.

and then this hotel had great staff, if i have to type about them it's not enough because they were great especially i want to thank couple of those who made us feel great and give us a warm feeling, Dende raj, Nikki and May cho, Vijo, Ali and the sweet Kauther, I will definitely come back because it was a great experience.

The hospitality staff were incredibly helpful we greatly appreciated their assistance throughout our stay .

Mark our server  made our experience in Frevo amazing!

The hospitality is impeccable and the house keeping guy Shu Bham made it even a more enjoyable stay.

Thank you so much you have made our gold experience even better .

He suggested me to try the air balloon sunrise experience and it was truly amazing.

Fairmont The Palm

construction

quietness

poor

staying experience

kid friendly

holiday trip

Very good 

Place is amazing , it's front  of dubai Eye 

The price is very reasonable

Our had a Nice view of the Dubai eye and the palm.

Definitely one of the best brunches in dubai with a lovely view of the dubai eye.

Sofitel JBR has the best view of Blue water island and Dubai eye.

I visited the the pool lounge as it has has an amazing view of Dubai eye, the food is really tasty, Mr Bimal is a superstar and look after us, special thanks to him and will be back for sure.

Housekeeper is very great full room is super clean and  beach is very near from hotel free towel and Helal very good  room is well clean  view the Dubai eye super  I most to come back stay Sofitel again thanks to all for lovely staying here

The pool is really nice with good view of the Dubai Eye.

The prompt answer to everything, the kindness, the excellent breakfast, the amazing heated pool with a great view to the golf and Dubai eye.

3th time in Dubai, first time staying in Sofitel JBR and not the last time for sure, amazing hotel, good hygiene, very clean, the staff is friendly and I love the view over the sea and the dubai eye, I loved everything, was everyday surprised by Ravi’s creations and his service was 10+, Thank you Ali for your check-in service and for treating my requests.

The outside view of the restaurant is superb - with overlooking Jumeirah Beach and Dubai Eye.

The infinity pool gives great views of the sea with Bluewaters Island and the Dubai Eye and the pool and bar staff look after you.

We looked out to the Dubai Eye, the bay and the Palm.

Our room on 30th floor was fantastic, with view of beach across street and Dubai eye.

Amazing hotel in jbr great staff everything is very near blue water Dubai eye Dubai marina beach it’s my first in Dubai

I will also mention that the best part for me is the hotel pool where it overlooks the sea, Jumeirah beach and that still mysterious Dubai Eye.

The outdoor pool (open until 10pm) is so relaxing with a wonderful view of the beach and Dubai Eye.

The pool is also perfect place to stay with a bar at the side and a stunning view of Jumeira Beach and the gigantic Dubai Eye!

I really am looking forward to seeing the Dubai eye completed.

Lifts always busy between 8:00 and 11:00.. only 4 lifts for 32 floors!

He harassed us & escorted on the elevator to go to our room floor for no reason.

At times you had to wait a very long time to get a lift.

Worst Sofitel ever just an overpriced tourist trap a far cry from Sofitel standard very untrained staff incompetent management  bad food, uneducated guest elevators takes for ever to come.

The hotel had only 4 slow moving elevators and it was necessary to wait for a long time.

Only the waiting time from the elevator could be better.

The lifts are another problem here it will take you 5 mins to get down sometimes longer because it is very slow and stops at each floor.

There are two circles inside elevators where people supposed to stand,

On the downside, the elevators take forever and are almost always full - even during Covid.

Two things that I didn't like is that the room is small compared by price, and there is few lifts in the hotel which made us wait a bit long at breakfast time.

Beef one night (dry and tough) Lamb the next, (full of fat and tough) then chicken on skewers (dry and tasteless)
You also had a long wait for a lift, they only have 4, the toilet room was so small you had to sit sideways if you wanted the door closed!!

The queues at the lifts are unacceptable
in any case the kindness of the crew is very good
the cost is not reasonable and not justified

My only comment for improvements will be for the elevators to operate smartly, there was one morning, I saw long lines right outside the restaurant after breakfast as guests were all waiting for the elevators.

We were allocated a room on the 16th floor initially, we had problems in this room as it was located next to the service room and close to the elevators, WE were disturbed with noise from the service room, we complained, we were relocated to the 25th floor to a deluxe room with a sea view.

We went to the room on the 32nd floor and immediately exiting the lift were hit by the smell of smoke, not a good start.

The service was top notch, we were never left waiting for anything (other than a couple slow lifts haha!).

but was very long waiting for lifts etc and it was too high for my son to enjoy.

Elevators are not enough and you always have to wait a lot for them.

Only 4 elevators for a skyscraper so always have to wait.

I'd suggest a room on floors 8 to 15 because the lifts are pretty slow and anything above 15 (there are 31 floors) would become annoying when waiting for a lift down.

The Hotel is just in front of the Dubai Marina too .

Dubai Marina is just a walk away and in cold months this walk is very enjoyable.

Currency exchange, excursion booking, shops, beach, food places and Marina as on your door step.

Location is amazing near the marina and the beach.

We were originally planning to stay near the marina and glad we didn’t!

The hotel located right on JBR, this has good access to hotspots of Dubai Marina and The Walk.

You are facing the beach and the shoreline of cosy restaurants and shops while beeing at 5 min walk from the marina.

I would like to say a huge thank you to the Guest Experience Managers Madonna and Marina, the Housekeeping Manager Ravi, and housekeeping supervisor, Mohammed.

یکی از بهترینهای هتلهای دبی با ویو بسیار عالی اینترنت و خدمات رفاهی بسیار عالی برخورد بسیار مناسب  یکی از خوش رفتار ترین پرسنل خانم marina هستن.

A special thanks for stuff, a specially to Marina that work on reception, she is so kind and helpful, it’s a pleasure to communicate with her, very professional.

A short trip (some business some leisure) so decided to stay at the Jumeriah beach Sofitel (rather than the Sofitel downtown) 
Great location with direct access to the beach and easy access to the marina and fabulous views (sunsets particularly good!)

Staying in a hotel with a fantastic view of marina while having an excellent cocktail made by bartender Asanka in a sunny day in INFINI POOL BAR is a great one.

We stopped by the bar at the Sofitel since we were enjoying the marina and had already visited the bar a couple years prior.

Thank you so much for  Marina, who made my Birthday so special here in Dubai!

but the top of it is adelia at the restaurant Aisha  at the spa 
Marina at the reception
Super friendly always there 
Special when I had hard time before coming to Dubai they made my forget everything  about it 
Thanks a lot lady’s

we really enjoyed the stay at Sofital from the check in until the check out 
Amazing view  especially  from  pool  side and   the provided the towels water umbrellas for beach ,restaurants ,coffee shops all are around 
Staff are amazing and friendly my thanks goes to the manager Fatiha and marina  they were really helpful and understanding
Adelia from AOC was amazing too 
Thank you all will be coming again and again for sure

Peter

but she needed a doctor and Marina was very helpful and made sure to send us a doctor immediatly , she was also very toughtful , and kept in touch with us to make sure if my mother   was feeling better .

Hotel is located in Dubai Marina nearby main attractions.

The staff were very friendly specially Marina from the restaurant she was very welcoming, friendly and extremely helpful, i hurt my finger and she immediately helped me and found a bandage, thank you for that Marina!!!

but word of warning it does get busy and can be stuck in traffic.

Can get noisy in the evenings so higher floors probably quieter.

but getting in and out of JBR by car at night can be difficult due to traffic.

Where to start…..
JBR firstly is probably THE go to place and place to be seen in Dubai- a touch overrated maybe with dreadful traffic and nighttime noise

Sofitel also has a bars which blast music most of the night and because we were on the 7th floor, we could hear this through the night.

That’s about a 10% exchange rate movement in 1 week when the exchange rate actually only moved less than 3% over the month.

Traffic is a bit of a nightmare around the hotel it takes around 20 minutes from leavin the hotel to get onto the main road (this is at peak time).

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