Thank you for the beautiful evening 
Love from 
Dubai 
! !

Having lived in Dubai I guess I know one or two things about Shisha 
The service @ the Shisha lounge was amazing 
Priyadarshana and Captain Mahesh made the experience memorable and entertaining 
I rate it very high and worth visiting again

but was fine and the room was clean but beginning to look a little dated (not helped that I'd just spent 4 nights in a brand new hotel in Dubai).

.Pam and Pranesh Parasram - South Africa - DUBAI .

The service was exemplary, especially Suren, who looked after our every requirement, and had a great eye for detais.

The 21% promotion was the most eye catching one that I was able to experience which they topped it up with a perfect service.

Like a General, Udaya was keeping an eye on everything; he seemed to be Omni-present. 2.

The Christmas martini menu was what we had our eye on as the drinks were fun and innovative!

A special thanks to Sidath our Banquet Manager for arranging everything on time, his clean eye to detail and curating everything to make such a smooth flow for such a large event.

All in all the location is great, the building is well maintaned and very pleasing to the eye so I would recommend anyone visiting Sri Lanka to check it out for sure!

Calm  environment // smoothing music // eye catching view // freindly staff 

It was a long day in work came with my freinds for a sheeshaa at cinnamon grand.

When i splashed hot soup on my eye Chamath even brought some ice water and a towel to make sure i was fine.

It’s been very eye opening coming to Sri Lanka after the horrific bombings that occurred over Easter this year.

The interior decoration is eye candy and the choices for dining in the hotel are extra bonuses.

It was a nice place to stay arround Colombo.hotel was very clean and staff is very friendly and keep the eye for costumer as well.it is very close to crescat shopping Mall.and walking distance to the galle place.

The entrance and the lobby have some really lovely decorations which are pleasing to the eye.

Great live music with a three piece band.

Beautiful ambiance with relaxing Sinhalese music performed by a live band.

Loved the upbeat music that comes on around 1730.

Good music on the background: Milan who was looking at our table was on the ball to serve us better feeling like home .

Decided to stay till late night in the tea lounge since there was an amazing band playing some soothing music.

Walked into an amazing jazz saturday night.

Also nice environment and calm music feel better experience

Would say Thank you for great service from Andhika, Wasalage, Krishmal, and Dananjaya, that made our dinner more memorable with accompanied by beautiful music and very tasty and spicy tradisional food of Srilanka.

My kids were right on top and amused by lovely background live music.

There was also live Sri Lankan music which was very calming.

Good food, good Ambiance, Variety of food, best place to try Sri Lankan food, love the outdoor setting combined with Sri Lankan music,   value  for money.

And live music also there and there are really good.

People were friendly and music was balanced.

The props and set up resemble a typical village with live classical music and traditional dance.

Best place.relax & gratefull customer service with music its awesome.

The high tea provided by cinnamon grand tea lounge was an amazing spread assisting by friendly staff special thanks to Themini who assist us for a great evening surrounded with a peaceful music, hope to visit back again

Great hang out for family friends🙂we hope to come back..music is great as well..

And in comparison with the buffet restaurant of the Cinnamon hotel in Maldives some food options were quite poor.

The only thing that elevates this hotel from a rating of poor are the fantastic restaurants on site.

We went on a Friday where there was music being played at poor area which was kind of loud.

but the manager duty and room service were humble and apologatic for the delay and poor service.

Overall I felt it was overpriced  and the service was poor.

She was immediately approached by a staff member and asked to leave the area due to her poor dress state and asked not to traverse the public areas again dressed only in swimwear.

The food is mediocre I ordered room service and the pasta tasted awful and the bolognese  sauce had nothing to do with bolognese and everything to do with horrible food I worked as chef in Michelin star restaurants and trust me i know .. the service is slow and  poor quality .

It was poor experience that I received from the point where I had to park the car.

but the poor quality of food brings it way down.

Food was great, fresh and tasty as always.

Wealthy locals come to the buffet for dinner - they know the best place in town and this is it.

It wasa pleasure to having a fabulous dinner at you hotel tonight celebration of my mother's  birthday and food was so delightful and servise was enormous and staff was so friendly.specially Mr Sameera and Meuru gave a wonderful lovely service.so thank you very much for your servise for tonight hope to see you again guys

Thank you

We had a wonderful time when we visited for dinner.

We went to the Plates restaurant for lunch to celebrate hubby's birthday.

The food was amazing, especially the spread at the buffet.

Good food and great customer service by Sanjeewa, Priyanga, Suranga!!!

Fair selection of bites and I enjoyed the grilled chicken with the brown sauce.

The set up is under a huge nuga tree with the traditional Sri Lankan cuisine presented in mud huts to bring in the so called  ‘gami feeling.’ Excellent service by Ashoka, Nilmini, Wasalge  and Dilruk.

The variety and the selection of food was really good.

The food was extremely delicious and mouth watering.

very friendly and accommodative  staff ,Delicious food ever ,Lovely clean rooms,house keeping staff is very efficient,Located in the heart of Colombo, cinnamon Grand is a 5 star hotel with something for everyone.Visit Srilanka Visit Cinnamon Grand

Recently had a sunday brunch at Cinnamon grand plates restaurant and we were offered superb food and service!!

I might add the noodles restaurant and service is fantastic.

Best food and service by the staff members  keerthi, wasalage, nilmini ,Krishmal very nice place good enviment for a family outing I highly recommend nuga gama restaurant cinnom grand hotel there is a peace ful place

Highly recommend food and service in this hotel.

Excellent service and food was so tasty and all delicious and superb customer service by Milan.

The service in the dining realm was also MUCH better than all the rest of the staff I interacted with across the board.

Food and service was exceptional as always.

but the warm service that makes a restaurant stand out from the rest and, these guys do a great job!

Service was great at the restaurant and everywhere else.

So so reasonable in price, mouth watering food and service that is so personalised! !

high tea the service was great and the food tasted really good and the person who served (Milan ) did a great job I would love to visit back again !!!

All arrangements are done properly and nicely , Good service and tasty meals.

It was amazing experience both food and the service.

Gave us a great service and food was amazing.

After same times back we came to Noodle Restaurant with my family to have Lunch😊 
As usual  they are service and food were excellent .

The food was great and the service we got from the staff was amazing.

The food service and genuine care shown has been one of the best that I have experienced.

When we called the hotel the receptionist didn’t even listen to what we had to say which was extremely rude!!

The lady at the front desk was very rude (at least until she realised that we were in-house guests) and when approached for help gave me the impression that she had better things to do.

Once i walking to the entrance there was one wearing the black blazor i smiled he was so rude as well no smile from him like if i was walking to his hotel

the staff Mr. Asanka Fernando always in the hotel lobby,i think he maybe is a manager,but his attitude was terribly bad ,he speaked to the guests very loud and very rude.

This was not nice and I thought that was rude, as if we were kids staying past our bedtime.

but - even worse - that the concierge was so rude and totally unhelpful.. On my return to Colombo (NOT staying at the Cinnamon Grand) I complained about the incident to a manager called Davina, who lamely said she'd look into it.

The staff is rude and will try to cheat you.

Excellent atmosphere and friendly service.

The rooms are excellent, the service is excellent and the pool is fabulous.

Nice ambience to have a peaceful meal.Good service provided by Meuru and Sameera.

Really nice High Tea spread, and excellent service by Milan who took care of us.

Excellent service by the team and especially Ruvinie, such a pleasant young lady, going the extra mile to make a memorable outing for the birthday boy.

The customer service is the best I've had compared to anywhere else in the world.

Plus Lolitha and Ishara gave us a really great service as well .

We had a amazing customer service from milan 
Thank you so much for your great service.

Friendly service from Miuru, Sameera and Lakshan.

Specially, Very friendly service by miyuru and sameera.

The cleanliness and the service was exceptional.

Our server Milan's service was very friendly and nice.We had a great time.

Excellent service and good food…thank you Lakshitha for your gray hospitality …we loved the photo shoot..you went out of the way take these pictures…all other staff were also amazing…we are stuffed with all your delicious scrumptious food..

but not overpowering - and it is representative of Sri Lankan cooking.

Slight odor in the hall on the 7th floor that needs to be addressed.

One thing to note, though, specially for non smokers, like myself!

However, some guests smokes in their rooms and it  can smell the entire hallway.

As per local regulations smoking is not permitted in confined areas.

The whole purpose of food being served to us is defeated when guests are walking around, mask-less, and breathing onto the food and even handling the utensils themselves when no one’s looking.

Only disappointment was the Christmas Night Dinner on Nuga Gama, Plates and the Cutleries were un-clean and the smell came from Cashew Curry wasn’t good at all.

Rooms for children smelled of cigar smoke.

Lots of different shisha flavors, tobacco and non tobacco.

Hope they do something about it because as a non-smoker, I found the smell not very pleasant.

The main area that represents an "authentic English pub" is given over to the smoking area so those who do not smoke are seated in what is effectively a corridor and an ante-room - and the smoke is all pervading.

I didn't like the first room we had (508) as it seemed very musty smelling and almost damp.

Rooms were a bit outdated and smelled a bit funny, probably from the moisture.

I had a shocking experienced when I was hosting two friends for lunch this afternoon, one of my friends discovered a worm in my Laksa noodles in the Noodles Restaurant (2nd January 2019), pictures are below
 It is rather disgusting to note that a Five Star Hotel has fails to maintain hygienic standards, especially in food served, of a high degree as expected.

The room smelled musty, and was outdated.

It stinks and it looks more like a public toilet.

but there was a damp, mildewy odor in there for the duration of our stay.

The interior of the hotel has a dull, old look to it and reeks of a weird smell.

He is very professional and attentive to all the guests and always has a special smile which gives us a feeling of home from home.

Milan was very helpful and made sure that we were comfortable during our stay.

Special shout out to Milan for his excellent service he was very helpful, polite and friendly.

Went the extra mile by arranging for extra vegetarian items for my mother.

Dilara was absolutely amazing and definitely an asset to your restaurant.

Milan and Sadeepa served us very well and they were attentive and efficient.

Very helpful and friendly trainers available anytime we need.

The front desk staff were exceptional, and we would like to thank Samantha, Neeluja, and Nabeel especially for making us feel welcome.

Thank you your kind corporation Mr Anuradha & Pubudu ♥️🤟🏻

very pleasing and friendly staff led by Mr Mangala who was very warm.

The happy hour is excellent and the bartender Rajuu is extremely knowledgeable!

He is so kind and helpful in every language so happy to me met them and sri lanka is the best country to visit and enjoy your vacation

They are polite, saying good morning with sincere smile.

Mr. Lolitha and Mr. Hasith were extremely warm and helpful to suggest us with the best of the menues.

Wonderful stay at cinnamon grand hotel.rooms are very comfortable nice view and friendly staff 
Housekeeping staffs are very friendly and very active people they clean my room neat and tidy i like to thank Jagath,Arshad,supervisor Niluka and

Would love to come back again for the food and their great hospitality!

It was a lovely experience to both of us and undoubtedly I would visit this place again.

Cinnamon Grand High Tea is a great experience.

Thanks to Milan & team for accommodating us with great hospitality throughout the high tea.

Honestly the best Buffet  in Colombo
We enjoy food and great hospitality to the maximum.

It was a really good experience, really enjoyed it, keep up the good work, will definitely come back again for this wonderful atmosphere and amazing food, thank you for having us and for keeping us entertained

Special thanks goes to Trevin and the cordial crew for the best services of hospitality!

It’s been over two weeks now since we got back filled with the warmth of memories and hospitality of tge inly hotel in Sri Lanka colimbo that we truly call home.

My first experience with Cinnamon Grand Flavours food delivery was exceptional, from the first call to confirmation of recipe of order.

This is excellent high tea experience In cinaman grand Hotel.

It was a better experience and Mr. Milan gave us a good service.

Cinnamon Grand Colombo

poor

rude

smell

service

dubai

restaurant

staff

staying experience

music

restaurant service

This has a great fitness centre and food was excellent for an all-inclusive.

Lastly, eventhough  this is an all inclusive resort the workers DEFINITELY be fishing for those tips.

It was my first time in Cancún and at an all inclusive.

This was our first all-inclusive and the experience was a 10 out of 10.

Cons: On top ofl the HIGH all-inclusive fee, you must shell out more $ for prime cabanas or lounge chairs with umbrellas at pool and on beach.

First time traveling internationally, as well as staying at an all inclusive resort.

A truly great experience at the best AI property we have ever stayed in.

The weather has been great, the service is top-notch, the food is the best that we have had in any all-inclusive or regular hotel.

The all inclusive is great and includes loads of cocktails and sparkling wine.

It is all inclusive and the main food option is Spices, the large buffet-style restaurant.

This time around my sister and I tried the Chef’s Plate which is a curated 6 course meal and isn’t part of the all-inclusive package.

The food is above average for an all inclusive hotels and the entertainment is the best thing.

Just the best all inclusive resort I have been in decades!!

It is the most amazing all inclusive experience you will ever have!

And the food was tasty for an all inclusive resort.

One of the best all inclusive experiences I’ve had.

We have travelled many places, lived in Dubai and we have stayed in a number of amazing hotels

My husband and myself have been keeping a close eye on Hyatt Zilara Cancun for some time now, and with our birthdays and 23rd marriage anniversary coming next week..

Every person I came across made it a point to make eye contact and to wish me a good morning, good day, good evening…or at least say Hello.

We don't remember any staff member who did not made eye contact to us and greeted with smile.

though that once we let staff know it was often occupied they’d keep an eye out to make sure ppl were aware of reserved cabanas.

From the burgers at Habernos, to the rib-eye at Punta Vista, to the room service wings, everything was yummy!

I have always wanted to try Hyatt Zilara and had my eye on it for a long time.

Asiana rib eye and lobster were fantastic—the serving is huge and should/could be shared.

but Punta Vista was our favorite best rib eye hands down, Jose the server at Punta Vista was my partners favorite as he was so kind and friendly everytime.

Try the rib eye chicharron tostadas, green enchiladas and the grilled flank steak. ❤️

As for Marie Marie (Mexican) the Rib Eye Chicharron Tostadas were scrumptious.

At dinner we had delicious rib eye steaks, sea bass and yummy deserts!

He was so sweet, extremely helpful, and always had his eye on when we needed a refill whether it be on water or alcohol.

The beach was clean, easily accessible, and under the watchful eye of a hotel lifeguard (ensuring folks stay clear of underwater rocks).

Even when we left the facilities to go shopping to the “Coral Negro Market”, and several tours they keep an eye on us.

All employees had mask/face shields and some even had eye protections.

The beach stretches on as far as the eye can see, soft white sand, very clean.

It was amazing to be able to not have to pack a beach bag and wake up early to reserve a pool chair or cabana and keep an eye on it all day.

We had a red-eye flight and arrived at 7 am.

I insisted that we should not be charged and reluctantly they 'waived' the additional fee for us.

Which tells me they're probably not getting paid what they deserve.

They don’t provide them anymore and charge $12 USD for a metal straw.

The spa - They were running a promotion to get an 80 minute massage at the price for a 50 minute so I took advantage of it plus they added on Hydrotherapy treatment.

As I explained to him a bunch of people were upset they couldn’t sit in or by the pool unless they paid $80 for a cabana each day (which came with 2 loungers in the pool) As Mr.Rojas explained to me this money grab was put in place by previous management

There is also entertainment every day and night, with a range of shows and classes at no extra cost.

The only downsides of our stay were the terrible sales pitch on check in, super misleading and time wasting. He promised a three minute chat to provide us our welcome package, turned into a 15 minute guilt trip to sign up for a 90 minute sales pitch saying "he wouldn't get paid if we didn't attend."

The premium wine was a tab on the expensive side,

And far too many hidden fees, especially for things which should have been included (ex: a chair by the pool or on the beach, a seat to watch the nightly entertainment , etc. ).

Once those are taken, you either have to pay for a chair or cabana, or find a place to store your stuff.

but not if I could find something close to price.

He told me if I paid him I could sit there.

Little if any consideration for the guests unless you want to pay extra as in the seating around the pool and at the beach.

This is additional cost and is not cheap.

though it's an all inclusive, there are plenty of things they want you to pay an extra charge for so just stick to the normal menus and you'll be fine!

but the only way you could get a poolside chair is if you pay money for a cabana.

Consistent high quality food and beverage choices, friendly professional staff who are eager to assist you and make the most of your stay.

The hibachi dinner is fun and books up quickly.

The food was excellent and I’d recommend trying the Chefs Plate.

We did the dinner on the beach and it was amazing.

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