i would like to mention,its second time came here mosaic pool in sofitel downtown hotel ,there's so nice image woth higher tower in world (burj khalifa ).and infinity pool clean and tidy,pool bar stuff so kind and friendly,and i wamt to mention life guards doing so kind welcome giving water and towles,i would like to thanks sandeep,hamza,faheem ,muhkmed,nalaka and bishnu (life guards ),i was enjoy and feel im with my family ,i recomanded this pool visit and enjoy ,good job guys keep it up ❤️🙏🥰🥰

It overlooks the entire Burj Khalifa view and all the Emaar buildings around.

I can also recommend trying out the pool with the view on the Burj Khalifa.

The wonderful Lamiaa was able to arrange an early checkin and an upgrade with gorgeous room including views of the Burj Khalifa!

The hotel is located In the middle of the busy district of Burj Khalifa and Dubai Mall .

Our initial room had a smokey smell so Preua diligently dealt with the situation and also upgraded us to a room with a view of the Burj Khalifa.

But now to the hotel itself:  We had booked a "Luxury Club twin room with Burj Khalifa view" with breakfast and access to the Club Millésime.

Amazing pool with view on the Burj Khalifa.

As the metro station name says, the famous and huge Dubai Mall is just an eight minute walk away (via an air-conditioned tunnel) next to the famous Burj Khalifa.

The location of this hotel is just about perfect, at the Burj Khalifa Metro station and the walkway to the Dubai Mall.

Our room had a great view of the Burj Khalifa.

The room was extremely comfortable and spacious with a superb view on Burj Khalifa.

The Hotel have a very nice room with a great view to Burj Khalifa , very clean and comfortable.

The hotel is located on great location, right downtown, with a few minutes access to Burj Khalifa (we were literally 2 mins away from the fireworks).

Lovely hotel and room was really nice over looking part of the Burj Khalifa.

We have spend 10 days with my kid in the prestige suit, the room was wonderful with a view on burj arab And burj khalifa.

Nice stay, hotel near with the burj Khalifa  and good hospitality by ms.aneesa fast check in and kind, I got free upgrade as well its a big room and good breakfast!

This hotel is extremely well located, the bedroom is big and has the best view over the pool and Burj Khalifa.

We were then shown into a beautifully lit and delightfully presented store cupboard with an impressive view of the Burj Khalifa.

2) Visit of the Sky View Obervatory in the "Address Sky View" Hotel with direct access from the metro station Burj Khalifa; possibility to slide on a glass plate in 212m height; offers a great view on the Burj Khalifa, the Dubai Mall and the whole surrounding area
3) When checking out do not choose the option to pay in home currency

The hotel is loctated close to Dubai Mall & the metro station.

The location is really great, just in front of Dubai Mall as well as the Metro station, it is just a few minutes from DIFC and therefore very well served with Uber for example.

but this hotel changed my perspective

Very close to the metro station, which also links to Dubai Mall so that one can walk to there very safely.

The positives: Hotel very close to the metro station.

First the positive, it is near the metro station.

Absolute great location, right across the street to Burj Kaliffa and really close to the Metro station.

It is very near the metro station, which we used twice for the expo.

The location of the hotel is excellent, is near of the metro station, the Dubai Mall, Bur Khalifa and more.

Sofitel Downtown located in Sheikh Zayed Road next to Dubai Mall Metro Station.

It is very accessible to dubai mall metro station.

The entrance of the metro station is a the end of the street of the Sofitel.

The hotel is strategically located next to Burj Khalifah/Dubai Mall Metro Station and have an easy access to The Dubai Mall via a "Skywalk" bridge.

the most convenient, the hotel is located near the metro station.

Proximity to the Dubail Mall/Burgh Khalifa  metro station is an added advantage

Well located near Dubai Mall and Dubai Mall metro station, the Sofitel is a quiet oasis amid this busy Downtown Business Bay area of Dubai.

The hotel's location is fabulous - super close to the metro station, Dubai Mall, Burj Khalifa, Dubai Fountains, and more.

Lovely afternoon tea at patisserie in the lobby.. very well taken care of by Agnes and Shirley.

Agnes and Asha took great care of us and were absolutely lovely!

mohamed was in touch with us every moment and took care of every detail.

We are first time here in sofitel hotel.we are so amazed Our rooms are good enough for a family friendly hotel.the breakfast  is nice too lot of option to eat intercontinental buffet, the kids club is good my kids are enjoy and entertained by Elaine she is so kind and very professional lady..she is very well taking care my kids while im not there and leave my kids.thank you for womferful stay

The hotel staff, the people at reception and the buffet plus restaurants took special care to know us and go that extra mile to make our stay smooth and relaxing.

Zeeshan was very accomodating with our party.. Everything was well taken care from
the moment we arrive until we left that evening.

Our room 2509 was spotlessness cleaned everyday by the housekeeper Thapa and he took care of whatever we needed.

We love the service at the Mosaic lounge Sofitel and the food server named Jeric & Kim are so friendly with the guests and always takes care to offer the best quality!

Many thanks and gratitude to Sharjeel and his team who is responsible for the "Les Cuisines" and who is taking care of his guests while having very nice conversations.

Would like to commend Lamiaa, Patricia and Amy for taking care of us and making sure that our stay was a memorable one.

Been to Mosaic bar for drinks amazing ambiance specially service received by Staff specially Hamza Kim mukhammad nikhil  you guys are great professional 
Specially the barmen hamza which make for us drinks and take care of us in details food was nice we cannot wait to come back
Thanks Hamza

Thank you all for your service and kindness, thank you in particular to Zhor, Lamiae, Stella for their invaluable help, Shehroz for his service at the excellent Les Cuisines restaurant, without forgetting the Spa Care Institute, Georges Azzi for his welcome, Donna and  Tukta, for extremely effective massages,
The hotel is spotless, superb room 2409, perfect room service.

Thanks a lot to Sheroz having take care of us in breakfast and diner and make us feel like « at home »!

All the hotel staff  take care  of us, special mention to the housekeeping Sekhara, he was very kind with us.

I felt well taken care of and would gladly stay here again.

The waiter Sushan took care of us and always asking if we need anything

Every morning during the breakfast buffet he made sure my family and I were taken care of.

We were treated with care and top hospitality by the staff.

Lack of vision, poor (the word poor should be changed to abysmal) long term strategy and extortionist mentality is the reason why I'm giving this property the lowest rating.

We found the breakfast was of very poor quality, a poor selection and with many items missing.

Unfortunately the staff is mainly recruited among unqualified and poor trained people, this hotel is deeply lacking of management supervision.

however the food in all restaurants is poor and very disappointing (frozen food).

but sadly this was just for Christmas as after that the breakfast was poor and so were the evening nibbles.

The choice of drinks was poor, one type of beer, one type of white wine etc.. then they ran out of sparkling wine and when told that was unacceptable they took over 30 minutes to find a bottle by which time we had left to go for dinner.

My only criticism would be the poor lighting in the room & bathroom.

In noon hour, we couldn’t use rooms yet, I complained about their poor support, and finally the senior staff or manager offered us meals in the club lounge that comfort us a little bit.

It is rare that we encounter hotels deserving of a poor review.

Room service and reception staff were outstanding and our lower grade for Service was for the restaurant close to the pool where a very poor meal was served and then offered no apology.

but the staff were very poor at implementing this with some of the more pushy customers still being served alcohol at different times to others being declined.

but not different varieties of food
I tried lunch also, was considered poor lunch buffet needs to be upgraded
The stuff are very friendly and for sure the internet needs to be faster.

Don't take the club lounge access as the food is extremely poor there, so not a good value.

Service staff is attentive and yet full of passion with her job.

The pleasant Muhammad Achour  welcomed us with a cheerful face and suggested support and assistance in discovering the hotel's services and trips, he connected us with the staff to facilitate all procedures.

Staff extraordinary Service awesome Atmosphere great
Kids pampered and welcomed
Our Suite spacious clean Housekeeping excellent
The APERO Restaurant with delicious meals snacks & a very good Selektion of wines etc
Service perfect and helpfull

The hotel is superb and the service is even better.

All in all a fabulous trip I would absolutely come again for the excellent service and stunning hotel.

Arrived in Dubai on early flight, hotel service picked us up from airport.

Again while all the positive reviews are true and we completely enjoyed our stay, the shuttle (driven by Wilson Fernandez) service offered at this location is without a doubt the differentiator that will make us stay here again.

Conclusion: The Sofitel Dubai Downtown is an impressive 5 star hotel in classic style and has a very personal service of a highly motivated, dedicated and competent service team.

Have to highlight Mr. Zeeshan's service, who was extremely kind and ensured that we were comfortable and having a good time.

Excellent service, the staff really couldn’t do enough for you.

Me an my  family stayed in this excellent service hotel .

Excelent services and support in all aspects : very nice and well cleaned installations, and most importante, distinguished human touch from well educated and well prepared staff.

Staff is extremely well knowledgeable ordered from In Room Dining the staff name Romario specially shoutout to him as his service was such an amazing and attitude was amazing he was 1 of the best for sure will come back soon again. .

We ate at both Les Cuisines (buffet restaurant) and L’Apero (table service).

The service is the best we experienced yet.

Everyone is incredibly friendly and the service is great.

I would like to say a huge Thank you to Elaine in kids club for her amazing service.

2 ladies working at breakfast duty, Ramatu from Cameroon and Asha from Uganda was very hospitable and very professional in serving us and made our experience even more enjoyable.

There was also a pianist playing in the background, which made the experience even more enjoyable.

All in all, a really good 5-star hotel experience for sure.

It was a fantastic experience for us at Les Cuisines.

Kim was attentive, friendly, warm and welcoming to us from the minute we landed to the pool at Sofitel Downtown Hotel.He made our experience wonderful and we will definitely come again.

The rooms are spacious & luxurious.Thank u:) It was a great experience and really appreciated

The breakfast buffet was very good and the staff in the restaurant went above and beyond to create the perfect experience.

I love the experience and most important my wife and my son loves it as well.

That was a wonderful experience for my wife and me.

It was great experience overall and I can’t wait to be back!

It was the 5th time I stayed at the Sofitel Dubai downtown and as ALWAYS a great experience.

The hotel itself offers a luxurious 5-star experience.

The hospitality has been so good, especially I want to say thank you to Kim who looked after us so well this week.

I will definitely comes back to this hotel because of her amazing hospitality and a wonderful experience I had from her.

Hotel Sofitel Dubai Downtown

poor

staying experience

bus station

care

The Room was a suite on the second floor 276 and looked out from the huge balcony straight at the Burj al arab and Burj Khalifa just wow!

We stayed for 6 nights in a King Deluxe Skyline View room with a great view of the city including the Burj Al Arab and Burj Khalifa.

Overall the hotel suited our needs, as it was well situated on the Palm with both views of the Dubai skyline, one side and the Burj Al Arab and Burj Khalifa to the other as our Suite was situated on the corner of the building room 201.

We would like to thank Udaya for taking the time to take us to the burj khalifa and explaining sights on the way.

The Waldorf has amazing service, spectacular views of the Burj Al Arab and Burj Khalifa.

Room was lovely facing the sea and could see Burj Khalifa, Burj Al Arab and the glamorous city of Dubai.

Our room which was a King Deluxe Skyline Sea View was beautiful with a large Balcony and amazing views of the Dubai Skyline, Burj Al Arab, Burj Khalifa etc.

It is located on the extreme east side of the Palm at 30/40 minutes taxi to downtown Dubai Mall/Burj Khalifa.

The room we had was very spacious and spotlessly clean and had a great view of the Burj al Arab and Burj Khalifa city scape.

Friday is big brunch day all over Dubai so give that a try

40 mins to airport
30 mins to Dubai mall / Burj Khalifa
20 mins to JBR walk or Burj Al Arab
5 mins to water park

Can’t wait to return very soon.

Took us 30 mins to find entrance to Burj Khalifa.

The hotel is around 25 minutes by taxi to the main Dubai Malls and Burj Khalifa, 35 mins from the airport - so pretty much near everything.

It only took us 35 mins by cab to get to Burj Khalifa at noon during heavy traffic, for example.

We also crammed in visits to the Burj Khalifa for the night time lights show, Dubai Mall (which is just enormous), downtown marina for evening drinks: all memorable in their own way and jet-skiing around the Burj Al Arab which was an amazing experience.

We had a double deluxe room with views overlooking the Burj Khalifa and downtown Dubai!

We stayed as a family of four in 2 separate Premium King rooms on the 5th floor and woke up to a wonderful sunrise every morning with a fantastic view of the Burj Al Arab and Burj Khalifa (this seaview is better than the Palm view in our opinion).

The lobby was magnificent and the rooms were VERY comfortable, with a beautiful view of the Burj Khalifa and Burj Al Arab.

Waldorf Astoria is definitely the best hotel you can ever go to.I satayed at the 5th floor,and had not only view over Burj Al Arab,but also Burj Khalifa.The hotel itself is really quiet,and the best for families.The hotel provides you with a lot of water,a free shuttle bus,and also a personal asistant.The spa is separated.One wing for men,one for women,ut isn t too big.It has 3 saunas,a hot tub,and also a relacation room.People always come and clean your room and leave you water(6-7 bottles).One of the best restaurants,named Social by Karl Heinz,witch has 3 michelon stars,very expensive though.I recomand this hotel to anyone that wants to taste real relaxation

We booked a Skyline-View Suite which will give you a view of Burj Arab & Burj Khalifa.

but there was no problem hopping into a taxi (private or general) outside of the hotel (would recommend visiting the Burj Khalifa and stay to watch the fountains at night, Dubai Mall, Atlantis Waterpark, Dubai Marina "the walk", if this is your first time to Dubai as a family).

Many thanks to Sheela and her team at the Pearl Club Lounge.

We always stay in the Pearl club rooms/suites with our 2 kids and this provides access to the Pearl Club lounge - we love sitting on the balcony for breakfast, afternoon tea and the pre-dinner cocktails.

Staff in the pear club lounge were lovely too

Mercy and her team in the Pearl Club Lounge offered a very warm welcome each day and conducted themselves in a professional manner, providing a very personal service and always having time to stop for a chat and engaging with the guests.

If you can afford a Peal Club room, its well worth the upgrade which gives entry to the Club lounge, where you can take breakfast, afternoon tea and complimentary drinks/snacks every evening from 5-8 pm.

This room gave access to the Pearl Club Lounge, which we loved!!

The club lounge made the trip extra special with the best team led by Mark, Sagar and Mercy.

Food choices were good especially in the club lounge.

Until now, we are so thankful for meeting them all – especially Ms. Sushana, a real gem from the Club lounge.

Furthermore, I would like to mention the team of the Club Lounge.

Definitely recommend the Pearl Club lounge as well 👍🏼 Felt super exclusive!

The whole team in the Pearl club lounge was so friendly and the service was just perfect.

The included club lounge was offering delicious patisserie/snacks/breakfast and evening Canapés.

but especially we have to mention Mr. Sagar Joshi club lounge agent and the rest of the club staff that gave wonderful service and solved each problem or gave answers to each question or service we needed.

We were able too check into our suite around noon so we waited in the Pearl Club Lounge until then enjoying a late breakfast and snacks.

We took out the Pearl Club Lounge offer each time and would wholeheartedly recommend it.

Food and drinks in Pearl Club lounge is really good quality.

We were also on the club lounge Pearl rooms which allows you to have breakfast in the club lounge and afternoon tea and cakes 1500-1700 and then pre dinner drinks from 1800-2000 which is a lovely touch.

A special thank you to the entire staff of the Pearl Club lounge - which can really be recommended.

We will definitely be going back for another family holiday in the near future and we cannot wait!

Lastly, this hotel is situated in a quiet and relaxing location and is especially good if you are looking for a relaxing holiday

We are still on a 11 night holiday at this luxurious hotel, the hospitality has been exceptional from arriving the reception staff and the restaurants staff could not do enough for us.

and preyanka made our stay 10x better, such a wonderful vacation will definitely come back again!

It was one of our memorable holidays staying at Waldorf Astoria .

My husband and I had a fantastic holiday at this beautiful hotel.

A truly amazing holiday & a  HUGE thank you to All the staff at the Waldorf for giving us a holiday to always remember.

We felt absolut great from beginn until end of the vacation.

We were there for a family vacation in Sept 2022.

The friendly, calm  and attentive service of all the staff made for a relaxing holiday.

The staff do everything to make you feel this is the best holiday in your life.

We had our family holiday here last month which included celebrating our daughters 18th birthday whilst we were there.

I would like to say a special mention to Sangam, the housekeeper who has made our stay such a lovely holiday.

We recently spent our family holiday here and thoroughly enjoyed it.

We returned to the Waldorf after a 3 year covid break.

This hotel surpassed all expectations and really delivered on the perfect family holiday.

Our holiday was to mark a big birthday and the day was made extra special by the thoughtful staff.

Overall the staff that i have mentioned made my holiday.

We have stayed at most of Dubia’s top hotels and the Waldorf is up there with them a fantastic holiday will have found our new heaven.

Ideal for all types of travellers and holidays
Totally recommend this hotel and I will return

In summary, the dining experience here is poor considering its a resort hotel, not near anything.

The food quality in the restaurants (I tried them all) was poor and should be upgraded.

-Once you are in the hotel, and attempt to reduce your stay due to the poor treatment you have received.

Response from management was poor even after email.

but I seriously would have refused to pay for a downgrade together all of the upset/anger/frustration their incompetence and poor management caused us.

And our stay was poor and the handling of  covid and the safety regulations was terrible.

There is not a 5 star feel and more a all-inclusive feel with a lot of families and poor amenities.

Service was really poor for the Waldorf brand.

But a hotel brand can be ruined by a poor check in experience, and this is what happened to my family.

Considering the quality of food they produce for adults this is poor.

but not location /next to elevator

Second time great, amazing room but would be good to have power on balcony

Housekeeping 
Good but inconsistent 
Great quality sheets/toiletries 
Poor quality towels

Activities 
Tennis court, poor maintained, old racquets and balls, disorganized.

One week ago, A poor choice of words left me uneasy during the check in.

Post covid should ensure the leadership team given their restriction would up  their A game .Instead, poor service quality  and lack-lustre options prevail.

The cases were  taken to the room and as I dared to bring my own case in the room the poor lad almost accosted me to stop me from moving it.

Poor location, uninspiring dining options, the most depressing late night bar I’ve come across at a hotel (no one went there) and poor room layouts.

This hotel lacks the luxury in lounges, restaurants, quality of service and generally a very poor hotel in this regards.

The restaurant manager eventually came to speak with us and apologised for the poor service re. coffees.

Overall we wish we hadn’t paid the extra for such a poor experience (taxi would have been 75 Dirhams each way).

Great service, got us our drinks and food quickly and helped adjust our beach umbrella multiple times as the weather changed.

The service here is incredible and the best I’ve seen at any resort I have been to in Dubai.

Really a great location and service and the pool time does a great job, they always have a smile and are very helpful.

The service is impeccable, the rooms are timeless and beautiful and the pool/beach area are so picturesque.

I have never come across such amazing customer service as at this hotel and it wasn't just one staff member

Exceptional service at the super glamorous , elegant hotel.

The service was excellent - from reception to restaurants, pool staff, concierge and room attendants.

Came for a pool day with my mum, amazing service, especially from Thomas, Aswin and Thanvir.

I would definitely recommend staying at this hotel, rooms are spacious and nice, great view from a palm sea view room.good food and great hospitality from all the staff, I really felt looked after, lovely beach and not very  busy (at the time  I went)

Also very good and friendly service from Alex in the mezzerie, of which I very much appreciated and also from Quasem.

The service from all the staff was amazing, particularly from Ojo, Thomas & Ashad.

We generally come here on our weekend Privilee days, amazing service from the staff as always notably Ojo, Thomas and Aswin!

Special thanks to Mr. Pathum from Housekeeping, he made a very creative towel art for my daughter during turndown service; he's so talented.

They were attentive and provided amazing service.

As usual the service at the Waldorf is amazing.

The service recieved was some of the best in the world I have experienced.

As first timers to Dubai we didn’t know what to expect; what we got was a fabulous hotel, impeccable service, a sumptuous Pearl King Club Room and the best quality food we have ever had.

the service in the hotel is absoluty top, especially at the pool side, many thanks to Bosru, he is really the best!

The service was great I will be returning.

but after I spoke to Manveer Singh the reception manager he made sure we had a unforgettable experience.

For me the adults-only pool is one of the best pool experiences in Dubai if you want a relaxed day.

It was our first family holiday with a 2.5 year old and 8 month baby in tow and I have to say, the Waldorf and it’s staff made it such a memorable experience from beginning to end.

Oct, 4, 2022

Sep, 30, 2022

Oct, 8, 2022

Oct, 8, 2022

Oct, 8, 2022

Oct, 6, 2022

Oct, 8, 2022

Oct, 7, 2022

Oct, 4, 2022

Oct, 4, 2022

Sep, 17, 2022

Sep, 7, 2022

Oct, 8, 2022

Oct, 8, 2022

Oct, 8, 2022

Oct, 8, 2022

Oct, 8, 2022

Oct, 7, 2022

Oct, 8, 2022

Oct, 7, 2022