Every thing was great: new hotel,  has all guest requirements, hotel style is modern very elegant , location is great cleanness, friendly staff, very cooperative reception staff , although it was very busy and fully accommodated

The location of the hotel is excellent, the facilities of the hotel are unique, with a unique view, and most importantly, the performance of the staff at the reception and breakfast.

The location is ideal for a city tour because there are two metro stations nearby.

I stayed in voco just a couple of days before.. Hotel is good and located on Sheikh zayed road.

The Voco hotel is my the best in Dubai .I was living in Nasima  tower…The prime location on Sheik Zaed Road,just 5 min to Burj Khalifa and Dubai mall…Especially love the gym,so professional and my personal boxing  training with Michael,the pool is nice not such a big

Well located, Dubai is a taxi ride city, low cost taxi wise.

Located in 49th floor, it has very beautiful landscape and delicious dinner with nice wine.

The location was perfect since we were there purely for shopping in Mall of dubai.

The Services was good
The stuffs was kindly and friendly
Mis bea ferre is friendly and so helpful
The location was Accessible
The breakfast was full and Delicious
We hadn’t any problem about taking taxi

Great Employees so professional dealing with the customers, the room was cleaned and the location very good, the breakfast has multi choices 
I recommend this hotel to anyone who needs to visit Dubai.

Stylish very well managed property in excellent location.

The location was perfect , Swimming pool is enjoable , Breakfast was Great and fresh, rooms are clean and large, the view is fantastic , Great bathroom with a breathtaking view, Just House keeping could be more better

The location is perfect; next to the metrostation and a 5 minute drive to the Burj Khalifa.

Excellent hotel
Thank you
Super clean
Thank you Mr.Radwan at reception for the support
Big rooms
Nice night activity
Delicious food 
All in One place
Excellent pool
Closer location to everything
Near by market , shops ,

its good hotel and would recommend on boys trip 
staff were also good and did there best to assist 
Hotel manager understood our concern and give us good rooms with late check out 
Good location and middle of everything

Also, as a result of their mistakes, they agreed to allow the club lounge access for all the guests, even the deluxe room guests.

It was surely a mistake coming here tonight .

It is better to learn from your mistakes than to have arrogance due to your achievements.

At check-out I was charged for breakfast for one day, which was a mistake on Expedia's part in the transmission.

though there was a little bit of glitches here and there, I mean we are humans we make mistakes.

I was astonish, was the first time ever that a hotel apologize for a “mistake”.

The rooms make the mistake of going for sophistication, not simplicity.

The valet team asked help with a Dessert safari driver.

One of the good hotel on Sheikh zayed road, very beautiful view of dubai from the window bar.delicious food as well.moving towards valet service then Cracking performance of valet team and his supervisor rajdeep singh.

How would I describe my stay, as I am a permanent resident there, starting from the frontdesk staff who greet you with enthusiasm and a wonderful welcome to the quick service, cleanliness and food, everything invites you to come again, a second, a third, a fourth.

The team in Celsius restaurant were the best and most friendliest team we've met.

Two shops nearby aswell as eateries such as KFC, McDonalds, Tim Hortons, Cold Stone all within walking distance.

Service from Bea at front desk and Yesser at the restaurant was excellent.

Also, the cotton candy after the food as complimentary was great.

Thanks to the special service from Anu Rai who offered us the best drinks and suggested a Shrimp and Chicken Breaded with delicious sauces!

Around the hotel there are numerous shops and restaurants.

though we came almost midnight there closing times.we came after dinner from alhan.thank you danushka looking forward to us.see you again soon thank your excellent service given for us .

but lovely fresh water at summer.Just want to add to clean more bathrooms in a pool…I recommend to visit a Lebanese restaurant Alhan.The food there is so delicious,amazing show ,belly dancing,live music.Definitely will be back again to Voco hotel

The hotel have good restaurants, bar and club with amazing views as well a outstanding breakfast buffet with made to order daily specials.

I had a dinner at Windows Bar in voco Dubai and it was a very pleasant experience.

The team in the bar very nice , smiling to everyone,
all the food so delicious, The waiters are very kind and helpful, we loved everything and the view is breathtaking😀😀😀😀
We very enjoyed
Thank you

You can order food and they'll meet you at the elevator to get it.

We had support from the food and beverage team throughout the whole day.

The waiter danushka at lobby lounge is super amazing and very professional  he suggested for me the meal to take and it was the best have ever had .

I was staying in Voco Hotel dubai room no:404  On 3rd October my car battery was about to died.

can we please have the same room again next time 😉 Thank you all again for your hospitality.

I really liked the bathroom style in my room having three separate compartments.

We stayed at the Voco Hotel Dubai from 27.08.-06.09.22 and had a fantastic room, which were cleanly prepared every day.

The cleanliness was exceptional with great customer service from all staff - really enjoyed our stay, highly recommend!Location is perfect with easy access to mall, very clean facility with great customer service and concierge assist ibrahim was soo friendly and good attitude  and good advice to the guest with high recommended ibrahim to all the guest.The room was amazing!

Booked two meeting rooms for a full day event at voco Dubai and the service was amazing.

I stayed in room 3403, The view was amazing, Thanks Hani, Ridwan & Bea for finding me the best room + Express check-in.

The room is amazing with a nice view Kiran give me a room in a high floor 4109.

My room was spacious, clean and well appointed.

Moreover, all 4 rooms (not only mine) have been upgraded to have terrific view on WTC district.

Rooms on the higher floors have fantastic view of the city.

The room was very clean and nice and we liked the breakfast.

great pool and fantastic views for rooms too.

Before I had even finished my sentence, the gentleman replied with “Ok sure, no worries” in a rather rude way.

- poor customer service
- shockingly not clean 
- rude staff 
- breakfast ( lots of options

I stayed more than 6 month in this hotel, no matter how bad service was I still continued until one morning early I got call from rude staff saying from tomorrow my room rate is going to be 80 times more what I was paying , I understand the hotel was having high rate for expo

Kudos to how she dealt with some extremely rude customers that were being argumentitive with her.

Worst place , they refer us to travel agency , who were harassing, rude,unprofessional & lies to us about everything, we paid 600.00 aed for     Cruise dinner at dhao , when we went there no table reserved for us ,informing the same to the management , we were promised for full refund which they refused later,never take there service as staff is rude ,harassing .

Hospitality in SPA was poor, Custoner service Handel was not to the level, Breakfast African lady was so rude and unprofessional with lack of take care.

This is blatant cheating and we felt put down to an extent that I hated sleeping or being in the room at all!!!

Negative 
The cleaners they knock the doors once then they go to the room we were sleeping we couldn’t hear the knock

Just for them, this is the room where you woke up with the sunrise and see the sunset on the other side.

My doughter found the mattress in the extra bed much too hard to sleep in - instandly the room boy exchanged it into a better one.

Housekeeping staff entered the room while we were sleeping.

1- its not comfortable hotel
Annoying because theres 3 night club i think 
Crowded people all time
2-you cant sleep because of the parties and sounds till 7am
3- customer service bad attitude ( girl in reception) L 
4- they are not friendly with check out timing
Before they use to give till 3 and 4 and 6 and 8 pm
After they got lot of clients they kicking them at 12 max 1 otherwise charging

I will never recommend this hotel and never come back

They have a club at the 50th floor and they put they put he music so loud, that you can’t sleep at the 43th floor.

3rd bed made the room impossible to move around, and the bed that we were given was disgraceful, so uncomfortable and my daughter who slept on it had severe back pains every morning due to how hard it was with spiral springs sticking out.And after staff brought third bed, we had to ask for sleepers, towels and cup for tea , for third person .

We had a water leakage in our room on the last day, so our shoes were soaked wet when we woke up.

but I don't think I will again, 3 days, st and 2nd day I couldn't sleep at all, Indian family were in the room next to me and they were so annoying and laud, walls are way too thin you can hear everything in the room next to you.

It’s very calm during night so a deep sleep is guaranteed.

In the second night our neighbors were very noise and we could not sleep from 3:00am to 4:30am, then I decided call in the reception, they called them and returned the call to us asking if they stopped with the noise and yes, they did.

The wardrobes smelled really stringly of urine, not very pleasant if you happen to be trying to sleep on that side of the bed.

(Not very safe either)

The room was ok, a little worse for wear with some stains on the sofa, carpet, bedding etc

The walls are paper thin, if you want to sleep through the night or sleep later in the morning pack earplugs.

They denied to take the money which offered, they said my blessing is enough for them.

deserves all my appreciation and respect with his wonderful treatment and enthusiasm.

but was  very quiet 
i thank reception staff lady during check in who was very helpful , so nice and cooperative 
also during check out i thank mr gayresh for every thing he did 
thank you Hotel Voco dubai and certainly will come again

The GM such be ashamed  to have such person to represent him , so funny to be honest!

Staff were fabulous, couldn't do enough for us.

The lobby had a great ambience and there were always staff present who were willing to help.

The staff was very helpful and super friendly.

, I would like to thank Mr. Yesser  for his personality  and excellent attention and care during breakfast

Also the promptness of AJ and Bunu was very appreciative.

Thanks Jamal for today's surprise at Oasis along with my Friend Hassan  and wishing you and the whole team more success.

The staff were friendly and professional.

It was overall a great stay - THANKS to the VOCO team!

I am very happy to stay in Voco eveytime i am in dubai 
Thenpoll is very nice and the staff in the lobby loung are great

Again thank you Mr Hani and see you again soon next month

Moreover he told me some good nearby locations to visit and enjoy.. Really appreciated👌..hope to See you again guys

!The staff are very friendly and will always say hello when meeting you.

Our second stay at Voco , this is a great hotel  near World Trade Centre , close to metro.

Excellent location near the metro station World Trade Centre so in very easy reach of the airport, shopping malls and most of the Dubai attractions.

in terms of location it is about 4 minute walk from the World Trade Centre metro staton and also many taxis driving right outside the hotel so always have travel options.

the location of the hotel is perfect being so close to the mall of dubai and the world trade centre.

25mins on the red line from Terminal 3,  to World Trade Centre, plus a 200m walk.

Very convenient located if you are there for an event at the Dubai World Trade Centre.

The metro runs from the airport and stops at World Trade Centre - a five minute walk from hotel.

The location is great, with the World Trade centre metro station 5mins walk away.

I would highly recommend the Nassima Royal for its friendly staff and proximity to the World Trade Centre and Metro station.

Due to my stay the location was very near to my conference which is very close to the world trade centre.

Travelled for business at the world trade Centre.

•	Best five star luxury hotel near to Dubai World Trade Centre.

I stayed here on recommendation from a work colleague as it’s so close to our office in the World Trade Centre.

This is one of the skyscrapers near World Trade Centre MS. My experience started from the reception area and smiley and kind lady by the name Maria.

It’s very close to the metro station, World Trade Centre hence we can use both taxi and metro to go anywhere.

The location also is very convenient to the World Trade Centre metro (within 5 mins walk) and you are surrounded by some nice restaurants and quick bite eateries all within minutes of the hotel.

We had views over the World Trade Centre district.

The hotel is in a great location if you visit an exhibition in Dubai World Trade Centre.

I’ve been to all of the hotels around it; the Conrad, the Fairmont, H hotel, Jumeirah world trade centre apt’s.

This 5 star hotel is perfect for business since it is walking distance from the world trade centre.

Voco Dubai, An IHG Hotel

sleep

mistake

rude

staff

restaurant

location

These were apartments so were very spacious had 
washing machine 
Refrigerator
Stove
Microwave
Toaster
Kettle 
Utensils
Iron with iron stand
Clothes drying stand
Balconies with some rooms with outdoor chairs 
A good place to live in for longer stays as will cut down the expences of eating everything out

Bathrooms were old and not that clean 
Floor Got wet and dirty very fast
Above all the exhaust didn't work

Thank you West zone plaza hotel apartment family.

The apartments were very spacious and nicely furnished.

On the plus side (the only plus) the apartment was very spacious.

Rooms are great with separate kitchen and living room, overall apartment is quite spacious.

Being an apartment hotel they provide with kitchen , electronics like fridge , oven etc.

Very nice hotel apartment, it has huge 2 BR suite, really very nice with all the amenities, it had a nice big kitchen.

What you do when there are 4person in apartment instead of 2??

They have 2 bedroom apartment with functional kitchen and large drawing room/common room with Balcony.

But the apartment is one of the best on Kuwait street.

The  apartments feature kitchens with refrigerators, microwaves, and stovetops.

Have a nice experience and location of the apartment is nice and facility of the hotel is very good and staff of the hotel is also very good and rooms was nice to stay it's very clean and overall experience is nice .

I was very much comfortable in this hotel Apartment.

My family really enjoyed the stay at Winchester Hotel Apartment.

There is super market very near to buy day today items required for cooking if you want to use the kitchen facility in apartment.

I had booked a studio apartment which was neat, clean and extremely spacious.

Hotel apartment is comfortable and clean, bigger than expected.

The only one advantage of the hotel is: the metro station is only 15 minutes to walk.

The hotel offers a free shuttle bus to a few nearby places.

It's a 12 minute walk from metro (ADBC) so relatively convenient.

There is a shuttle bus to the beach at 10.30am.

The hotel is located close to a metro train station so good enough location.

The location is good, close to ADCB metro and a number of eating places.

Also a 15 min walk to ADCB metro station.

The shuttle bus provided by the hotel was brilliant good way to get around.

The metro is close and you have a choice of three stops.

The nearest metro station is Burj Man or ACDB.

Location was good, because near Metro and supermarket
The facilities kitchen enough complete, bathroom large, room large .. and comfort to sleep
negative side.

It's between two metro stops and there are tours and shopping centres near by 10 minutes in all directions there is something to see or do

The best thing is hotel offers free shuttle service which covers all important places like dubai mall(Burj khalifa) , Jumeirah beach, nearest metro station, china market etc.. hotel staff is very friendly and cooperative.

The location is central to most sights and places in Dubai, either by cab, metro or bus.

Metro is also nearby(around 15 mins walk) and taxis are easily available.

Well served by taxis and proximity to Dubai Metro trains.

Good location, close to supermarket, mall and metro.

Metro station and major restaurants is about ten minutes walk away.

Close to bus and metro station including markets and sstores.

There was a rooftop pool that was nice enough, pool was quite cold and because there were no shelter from other buildings, its was always quite windy so you couldn't sit around for long.

The croissants are cold and if you come by 915 there is a chance that you wont get stuff.

Only downside was water in shower pumped out hot water even when turned to fully cold, This was quite annoying when you wanted a cold shower.

but the cold cut meats and cheeses were uncovered and had small flies over them, of course we didn't eat them, but everything else looked fine, my husband had a hot breakfast each day , but I just had cereals and croissants or toast.

Whilst we respect the local rules around service of alcohol we were not aware that this hotel was not licenced and that after a long flight there was no where for us to relax with a "cold beer".

There were some cons:

- Air conditioning system for the rooms would blow too cold and staff were not able to resolve issue during our stay.

The only complaint about the roof top pool was the lack of cold drinks , the lock had broken on the fridge and no one seemed to know how to repair it .

Breakfast was awful, freezing- we were told the chef didn't arrive till an hour after breakfast starts so they just serve cold beans etc from the day before.

but as the weather got cooler over the next week then the water was too cold for me to swim.

I woke up with headache either due to extreme cold or humid while the thermostat is 24 degrees.

We booked the Winchester as we required an apartment rather than a hotel due to having a baby.

Everything you cook burns due to the poor quality of the pots.

Not happy with my stay from the moment I was checked in and told I couldn't have a room key and had to ask the staff to keep letting me in my own room due to the hotel being so busy and there were not enough keys.

We paid for a two week stay and arrived 2 hours earlier due to our flight timings, we  requested the wifi code to contact family members living in dubai to tell them we arrived safely

Only downside was a bit higher cost, probably due to holidays.

Online system does not accept the bookings due to their web site problems.

Due to the noise of the traffic I could not sleep also I was over tired

although I'm not sure if this was due to the quality of the windows or the fact they were not fully shut.

The lounge suite is definitely due for replacing as the fabric is quite worn out on the arm rests.

Last year (August 2014) I was exceptionally let down due to the constant wifi issues (not working) throughout the duration of my stay at the hotel.

Don't go on floor 7 it's noisy due to apparatus on the roof for the  hotel.

However, when we used the toaster the following morning, it blew all the electrics due to a faulty socket and we were left in the dark.

The only reason why i wouldn't give it 5/5 is only due to the fact that the plumbing in their toilet was pretty bad.

The second negative had been us waking to the hotel having to be evacuated late one evening due to a fire.

Unfortunately due to us getting the room early we were on the 2nd floor BUT the early check in more than made up for it.

We arrived here at 4am due to a late flight and a long wait at Dubai immigration.

The rooms are big and the location is excellent.

Nice place for a limited period stay and superb location bang on kuwait street, close to metro and public transport.

The staff are great and the pool, Gym and location perfect for me!

It's only advantage is the location which is near to famous attractive areas and malls plus the street is full of restaurants and supermarkets.

The hotel is located in a mostly residential area.

Ideal location in bur dubai as very close to amenities and only 4-5min walks to a metro stop.

Good location and the facilities are fine.

Location wise - had I known about it beforehand it's a short walk to the train line going from the airport to the city (Station ADCB),  I'd have caught the train rather than ordered a car at the airport.

Though located in Bur Dubai within a mile (2 km) of BurJuman Mall, Winchester Hotel Apartments is within 2 miles (3 km) of other popular sights such as Dubai.It's in central Dubai and also close to Grand Mosque and The Dubai Heritage Village.

but the location and view from the pool is fantastic, gym was very good, water very hot.

The property is old and you can see it in the maintenance and up keep of the place.

however it closed for maintenance on our 2nd day.

As I needed to bathe my baby everyday there was no plug  in the bath, so I asked reception and they sent the maintenance guy up.

During couple of visits of maintenance, they did it saying "IT IS DONE" and left the room keeping gutter wide open and dirt and waste of there boots everywhere in the room.

If I was critical the maintenance could be improved, our room had no lampshades in bedroom, standard lamp and picture lights did not work, apart from that you get a bit more than what you pay for!

Despite the maintenance issues, we would have considered coming back

In addition periodic pest control  and glass maintenance  etc., are done.

I booked this hotel because of the rooftop pool - when we went up to use it in the afternoon we were told it was closed for maintenance that day - this was not mentioned to us when we checked in.

The rooms were a bit dated and needed some maintenance.

This issue was not immediately resolved and the maintenance worker failed to come to my room and sort out the problem for a second time.

Almost forgot the continuous noise outside the hotel wit the traffic and the mosque calls on a regular basis.

Although they have restaurants menu cards from room delivery, call from your  own phone.

Her initial phone calls to those servicing rooms came up with a smoking room which I declined so she continued to check.

So we had to call the tour company to ask the driver to return and pick us up.

Because of the destination being so central of Dubai means that sometimes it took nearly a whole hour to call for a cab whenever the staff where not available.

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