Breakfast and lunch deal was great value and staff ensured your glass was always filled in the evening.

Food on breakfast and dinner in both restaurants we have been eaten are top quality, at the pool side always had staff to make sure u r ok, or need anything.

Also to Angelica for looking after us at breakfast and dinner and engaging with the kids.

The hotel is spotless clean, the breakfast and dinner offering caters for everyone and there is always something new to try.

but really enjoyed the main buffet restaurant (Market place) for breakfast and dinner, so much choice,great quality.fresh pizzas and steaks cooked.you can pay only in market place £20 for unlimited drinks for 2 hours, 6pm-8pm .that’s reasonable considering most (alcoholic)drinks cost £12 each.

Breakfast and Dinner were included in package, The food range  was great and very varied.

The collective by market cafe excellent for buffet breakfast and lunch and in panini the coffee shop mr mangal and his team make you feel very hospitable and the sandwiches salads are my favorite.

It would be unfair if I did'nt mention the service we met with when we had breakfast and dinner at the hotel.

lovely 4 night break, room large and clean, buffet food very good and includes good selection of alcoholic beverages in half board deal.

The food was delicious and the room was large and exceptionally clean.

The lady in in room dining who took my breakfast order every morning started remembering my order half way into our stay and was always so friendly to us.

 Excellent service, Incredible staff at breakfast and dinner at the  Atrium Market venue.

Breakfast and dinner were in The Collective, which offers a great variety and quality of foods, for both adults and kids.

The buffet food in the Market cafe was delicious

Since I am a Globalist, I had access to the club lounge, free breakfast buffet and free dinner buffet.

Rooms are well maintained and comfortable and the food selection at the breakfast and dinner buffet are fantastic.

Breakfast was amazing , full of delicious food , beverage , fruit and juice .

The Market Cafe offers nice varieties for breakfast, lunch and dinner buffets, which we highly recommend you add to your room package.

The food in the market restaurant was plentiful and delicious and the jazz bar was great for after dinner drinks.

Everybody was helpful when we needed anyghing, in-room dining was delicious.

The Hotel is perfectly located so no more than 20mins from Airport, all restaurants top quality service and child friendly.

Over the road is a big kids entertainment area with arcades,soft play,cinema and sports bar,you need to pay additional fees to use this.

The pools were perfect and the children loved it.

The pool area is huge and clean and half of it deep 2.0 meters, the childrens pool is good and big, and entertaining esp for the bigger kids 🤪.

Would highly recommend Especially if staying with young children.

The in room dining was an experience also, our little boy is still reeling from it.The cocktails served at the pool are superb, and the pool service is still amazing, the vibe is vibrant and upbeat and although a bit from jbr, this is where you'll get some of the best service anyway..we tried a couple of restaurants

Once i was released from quarantine and had a free day before my flight, I was able to go down to their wonderful pool area - which is awesome for families since it's huge and has pool depths anywhere from 1 foot to 7+feet as well as a fun kids pool and slide.

Great pool (and for kids) , Sauna and Spa centre.

All staff do their utmost to give guests, also children, a good experience, which we really appreciate.

Food here has been outstanding and my two teen sons have loved this aspect.

My son really enjoyed the pool and their food.

A great stay with family especially with children.

My husband, adult daughter and myself booked a club family room for a six night break.

Wonderful food that varied from day to day, nice pool area, even for small children.

If not staying in this hotel you we loose the nice and 
me and my kids we  count the time  for new visit every thing in this hotel in fabulous all the best for staff and special Mr Gotham times  in your life

Very kids friendly stuff especially Mr. Abhi!!

Took my wife and granddaughter with me and they really enjoyed the facilities of the hotel.

Vineet, Vinoth, Noyal, Mahmoud, Sri, Simon, Bek, Hazem, all the chefs - excellent market cafe staff.

House keeping did a great job.Special thanks to Mr. Sugumar who looked after us so well.Food and service at The market cafe restaurant was fantastic.

even though the wine which is the sane in the market cafe wasn’t in their package .

Special mention to Karthik at the Market Cafe and the guys at the Pool Bar.

I would like to thank Faiz at market cafe for the superb service and positive attitude.

Our special thanks to Yuli at the Wox, Anchal at the IZ and Abhi, Vinith, Rajeev, Nadi at the The Collective by Market Café

The food was very good at The Market place and the staff went the extra mile to make our stay very special giving us excellent service.

Rajeev was really good too in the Market bar during breakfast too.

The Market Café: This is the buffet restaurant where we had breakfast every morning.

Big shout out to the staff in the Market Cafe who looked after us very well.

We ate in the Market place twice as it was included in  our hotel deal and we were astounded by the quality and choice of menu.

If you have chance to have breakfast at market.

The highlight of this property would be the breakfast and dinner buffets served at the Market cafe.

The indoor and outdoor pools were great as well as the gym and free spa rooms.

Vikrant, Chris, Ravi, Samir, Gopal, Mihir, Kaviva, Nelson, - excellent pool staff.

The pool area and pool bar, fantastic staff, the breakfast areas fantastic staff, reception/concierge and door attendants fantastic staff and housekeeping staff fantastic too.

From reception to the pool staff this hotel knows about service.

The indoor pool is spectacular, as is the lobby area and indoor landscape.

So attentive everywhere, from the pool,  Bikesh will look after you to Andiamo Restaurant where Himanshu will be the best host.

Swimming pool area was fantastic with plenty of sun beds.

The hotel rooms are to class the swimming pool the gym and the spa excellent.

We as a family had a blast here and would like to thank all the hard working staff from valet all the to the pool attendants and gaurds, book without hesitation this place is a gem 10* and above

Very nice clean rooms, great personnel, great pool area with heated pool, complementary transport to beach, the Dubai Mall end Expo.

Where do I even start, the staff-highly trained, competent, friendly, they go All the way and I mean from the staff outside, at the door at the reception, the rooms, the dining, the shops, the pool.

Really good hotel, service minded staff, fantastic pool area, good variety at breakfast, nice restaurants and fabulous rooms.

The team by the pool are always there to assist us with beds.

Shame such a big hotel with poor aftercare, once they had your business do not want to respond/refund.

We always book Clubroom so extremely disappointed that the alternative was so poor and a rip off.

I have never had to endure this level of poor service at any hotel, let alone one that has 5 stars.

Its such a shame that the venue is let down by poor service, we ventured down to the pool on the first day after checking in and made use of the pool services and ordered food and drink  and were waiting 40 minutes for the poolside drinks and food to arrive and when they did they forgot some of the order.

Their customer service is so poor that we will never stay here again.

Having stayed here for a continuous 22 nights, I can tell you that the food was boring and bland, the cleanliness poor and the management scarily absent.

Nothing special, expensive and poor food menu,totally disappointing!

but the service was poor to a point that we had to keep asking and calling house keeping to keep up to normal amenities provided

the only place where you feel that they need more training is at the pool (service is poor)!

Major pluses were: 
The Market Place restaurant 
Swimming pools 
Staff
Minuses: 
The hotel is not really close to major attractions
The pools suffer from selfish people reserving the best sun loungers
Some of the onsite restaurants , particularly Andiamo was a major disappointment - long waits and poor dishes

Check in was poor, no offer of a drink or to sit down, felt like we were processed, room then didn’t have sufficient beds in it, as we are club half board you are restricted to one restaurant that you can only enter into between 6 and .8pm.

Turn down service only if asked, room view not ideal, poor attention from staff at lobby and half board information not clear from neither the lobby staff or the grand club lounge.

Negatives: 

Language- We found that the staff to have very poor standard of English.

The quality of the food in 2 of the restaurants is of poor standard and variety and luke warm, the chicken was under cooked and pink, you have to que and the set up is something i have never experienced before you are treated like cattle pushed about and crammed in just to try and get a meal.

Almost everything is a short  taxi or uber ride away and the Metro station and Wafi mall with a Carrefours are a nice walk as long as its not too hot.

Grand Hyatt Dubai will always be my most preferred hotel in Dubai because the hotel is strategically & centrally located within the vicinity of the airport, Wafi Mall, CBD and DMC.

This hotel is suited to people who want a relaxing time as there is nothing in walking distance apart from Wafi Mall roughly 20 minutes’ walk.

Grand Hyatt Dubai is my favorite hotel to stay at, big and very comfortable rooms, 10 minutes drive to airport, 10 minutes walk to Wafi Mall, Mr. Rahul has an excellent and professional team, met every request and expectation.

Not far from Dubai Mall and walking distance to Wafi Mall.

Grand Hyatt is my favorite hotel to stay at, big and very comfortable rooms, 10 minutes drive to airport, 10 minutes walk to Wafi Mall, Mr. Rahul has an excellent and professional team, every request and expectation has been met.

The Wafi City mall is walking distance from the hotel, and they have dining options there.

Wafi mall nearby with carrefour inside, M&S, matalan, boots and many more shops and kids soft play area my daughter loved open until 10pm and 12pm weekends.

The location of the hotel is perfect, it is right next to a mall ( Wafi Mall ) in case of need ( water, hygiene products. ).

Lastly, it's close to everything and connected to the Wafi Mall which in turn have their share of amazing restaurants.

Sofitel is opening an amazing new hotel at the Wafi mall, just saying.

The Wafi Mall is a 5 minute walk away and is a lovely quiet mall with lots of nice shops and restaurants.

The Wafi Mall is a few minutes walk from the Hotel.

the pool area is also large and even has a jogging track at one end.the hotel is near the airport and also near to the shopping malls in a taxi,there is also the wafi mall within 10 minutes walking distance.inside the hotel are quite a few restaurants,the most popular is the main one , the collective ,which does the most amazing breakfast,with so much choice even the fussy eaters are catered for.

but taxis are cheap and reliable and the Metro station is just a short walk away (as is the Wafi Mall for essentials, restaurants, shopping and indoor crazy golf)!

location easy from airport  apox 10 min taxi 45dhs , cinema 5 min walk  wafi mall 10min max walk 
dubai mall 10-12 min by taxi apox 25-30dhs , the palm and atlantis 25 min taxi apox 80dhs 
The Bad points for us 
All charges around the hotel incude tax/service charge at check in we were quoted and at check out learn it was before tax/charge .

I visited Dubai during the off peak season for work and was put up into Grand Hyatt very close to Airport and located next to Wafi mall as well as Metro station.

Creek Park is across the road from here, while Wafi Mall is a short walk away.

Wafi mall and the metro station is just walking distance.

Location of the Hotel was great for our needs, its central to Dubai Mall, the Airport and WAFI mall.

Grand Hyatt Dubai

poor

market access

kid friendly

breakfast restaurant

We stayed in a Club room for 8 nights which was of a very high standard with everything you could ask for.

We had a club room which meant we had the privilege of late checking and check out.

Booked the Raffles as it was near the airport and had a club lounge platinum members can use.

The hotel is stunning and it's well worth upgrading to a Club room to then have afternoon tea, cocktails and canapes included.

The hotel looked so amazing, and as it was our anniversary a few days later – we decided we couldn’t wait until our next visit, so we booked a club room and checked out of our beach hotel, and boy am I glad we did!

It was a Club Room and they are so much larger than the majority of hotels.

We had an amazing girls stay at Raffles last week and would HIGHLY recommend booking a club room at the hotel which included afternoon tea, evening snacks and drinks and breakfast!

We had a club room and thoroughly enjoyed our breakfast, afternoon tea and evening canopies and beverages.

We stayed in a club room, my parents first experience of a club lounge, and the staff could not have been more helpful or welcoming.

We had a club room and the staff were so nice as was the food.

I highly recommend a Club room, if you decide to stay at the Raffles.

We stayed in a club room so we checked in at the Club lounge and we were early as had an overnight flight

We had a Club Room and also found the staff in the Club Lounge to be attentive and professional.

We stayed in a club room on floor 9 with a lovely view of the Dubai skyline.

(Our 2nd visit after 5 years away) We chose a Club Room on the 11th floor.

We stayed in a club room which was very spacious and well furnished with a nice balcony

We had a club room which was huge with lots of little extras, beautifully presented continental breakfast, high tea, canapes & refreshments.

We where staying in a club room with access to the club lounge and where advised we could used the lounge immediately for breakfast if we wish Which was excellent.

However, despite paying for the Club Lounge, we were informed that the lounge was closed.

The daily breakfast is average in quality and the main restrautant was closed for private events during our stay.

Was only informed via email the day before that the club was temporarily closed due to covid.

The only disappointment was that Crossroads Cocktail Bar was closed.

Unfortunately the club lounge was closed due to covid which I would question given the numerous hotels in Dubai which currently have their lounge fully operational; anyway they provided lounge benefits near the lobby for Diamond guests.

I had afternoon tea and evening canapés in the Raffles Salon in the lobby as unfortunately the Club Lounge was closed due to Covid

but due to Covid19, the lounge was closed.

Everything in the room operates on the provided ipad in case you don't want to figure out where all the switches are - even the curtains can be closed on the ipad.

Evening drinks and canapés in the ground floor lounge , as the club lounge was closed due to COVID restrictions, was served by a brilliant set of people.

In a nutshell, the cons:
1- The pool is fairly small considering the capacity of the hotel (14 floors)
2- It is closed to the big highway from the airport so 2 of its faces are pretty noisy
3- It is located outside the city center and quite far from the Palm
But, there are pros that clearly makes it wonderful:
1- The staff is just at the top level.

On the down side - Swimming pool was empty - so no atmosphere and swim up pool bar was closed - despite being told it was open on booking

But that glass doors are not closed properly, there are a bit space and leaking wind and sound.

The hotel was peaceful and tranquil, even overlooking towards the city skyline over the motorway, you never heard a thing once the balcony doors were closed.

The only disappointment was the sauna and steam room being closed for maintenance,

The club lounge was excellent, afternoon tea was tasty and the evening session was a pleasure.

The staff in the club lounge were so friendly and provided a fantastic relaxing opportunity at the end of each day.

Wonderfull staff in club lounge and pool swim up bar: friendly and professional at the same time.

We were honestly made to feel like VIPs wherever we went be it in the restaurant at breakfast, by the pool,in the club lounge or just in passing.

The service offered in this accommodation, the rooms, the extensive breakfast buffet and above all the Raffles Club Lounge on the 10th floor of the building really convinced us.

The club lounge truly delivered personalized service and great care.

They arranged separate dishes for him every time we visited the club lounge.

I would like to mention the wonderful service my husband and I received in the Club Lounge by the two lovely ladies in red, exceptional.

If your booking a room at Raffles, as per previous TripAdvisor recommendations I would highly recommend booking the skyline rooms and access into club lounge.

This was also my first experience of the club lounge at the hotel and the service and staff there were excellent too.

From the minute we got to door of hotel until checkout this hotel surpassed all expectations x from louiza azi guest relations making us feel like family x security and pool guys x breakfast staff so attentive x special mention has to go to the girls in the club lounge Betty and veria x they looked after us so very well x nothing was too much trouble x a credit to the raffles brand xx

Both Velia and Betty in the club lounge showed us exceptional care and attention at all times.

We also had access to the club lounge up on the 10th floor which serves a great afternoon tea (we had European one day, Arabic the next) as well as drinks and canapés from 6-8pm daily.

Big shout out to the staff who really are an asset to this hotel, particular mention to Velia and Anam in the club lounge.

If you can do so, upgrade to stay on one of the Raffles Club lounge floors.

The Club lounge was a great benefit the afternoon tea was a light lunch, and the evening canapés and cocktails was enough for a light evening meal!

Velia, Annasti, Betty, Anam and Victor in the Club Lounge were simply amazing.

Both the restaurants and the Club Lounge are outstanding with utmost service.

The club lounge offers good selections of F&B and the staff service was exceptional.

but sadly didn’t have time to visit the club lounge during our stay so I can’t comment on this, but it’s a good excuse to come again!

If you get a room facing the city, you will hear the highway traffic.

If you are sensitive to noise, you might not enjoying sitting on the balcony too much since it's facing a busy highway.

The only disadvantage to mention that we did not know earlier is that the hotel is directly located at the highway and we were not aware of that,

But outdoor with a lot of noise from highway.

but we heard lots of noise from the nearby highway or busy street.

There are busy streets and highways all around the hotel, as well as construction (as in so many places in Dubai).

Only negative I would say about this hotel is the location- right on the highway (so some rooms can be noisy), and you have to catch a taxi everywhere,

Pool service is 5*  absolutely amazing experience at pool.

I especially loved the swimming pool with the swim up bar.

The pool area, plenty of sunbeds and parasols was great, the staff yet again amazing in remembering who you are and promptly bringing out towels, water, ice etc.

All the staff are so welcoming, in club room and pool area especially, As soon as he saw me he came with towels and a bucket of ice with water in for the 4 of us, also putting my umbrella up as the heat was extraordinary.

Pool is nice too as well as good breakfast

The size and atmosphere of the pool is great and I used it for a few hours.

The facilities are excellent, the pool is spacious, lots of beds to lounge about on and a really fantastic Jacuzzi!

Down below was the lovely pool area with its waterfalls and fountains.

lovely hotel 
staff very nice
pool good
near the airport
convenient for access 
room clean and great views of dubai by night
we used the gym which is very good with new equipment
the salon is nice to have a light bite

The pool is so nice,  and refreshing,  had a great conversation with the bar tender there.

A special mention for Ravi at the Pool bar who is very friendly and makes great smoothies.

The therapy room was gorgeous with its own jacuzzi.

The facilities, gardens  and pool areas are very well kept and as we had a 3 year old with us we felt very safe having him in the pool area with the amount of attentive life guards that are always on duty and again vet friendly and mannerly!

We familiarised ourselves with Hazel on reception (she was exceptionally professional and friendly),  and Geoffrey one of the life guards around the pool.

Also the pool staff and especially the pool bar staff.

We loved the pool and swim up bar, next time I look forward to using the spa facilities.

We enjoyed the facilities (outdoor swimming pool, gym, spa, restaurants and salon bar) - all good quality, and the staff can't do enough for you.

Therefore, I suggest to put a Ashtrays in the balcony.

Although the smell was not overly strong, as a non-smoker, any residual smell of cigar smoke is really noticeable to me.

Also there were no ventilation in a bathroom, the water constantly didn’t dry and it cause bad smell (as something expired).

however the area it's self is very flawed, the tiles around the pool, where people tend to walk around in bare feet are extremely hot to the point in which I and my family have burned the bottom of our feet which is extremely unpleasant, after speaking with another resident of the hotel they had the same issue.

I can still smell the lemon and lavender in the air!

Not too thrilled with smoking in the bar,

When they found out that my wife was sick with a nasty cold Issa sent camomile tea with ginger and honey to the room.

To clarify a question below, the hotel offers smoking and non-smoking rooms.

To make things worse one of my pillows smelled like cigarettes and finally I got a dead cockroach in my cereal during breakfast.

It wasn't fair that we were unable to enjoy the area as the smokers were so spread out.

The other downfall is that the carpets in the room are a bit smelly and need to be regularly maintained.

The pool and gym was disgusting, the steam room turned stained yellow.

Only minor criticism would be the glass dome in the garden looked filthy (above Wafi Mall) and the pathways poorly maintained

Amazing experience , perfect italian food vibes at Solo 
Food and service outstanding ,thanks Abhey , Sai and team 
They did great gesture for our dairy intolerance boy and made him happy 
Greatl stay
😍👌 chefs,tasty ingredients
Atmosphere is welcoming

The check-in experience with a warm welcome and full attention to all our requests.

The Check-in experience with a warm welcome and full attention to all our requests.

No words to describe one has to experience  the hospitality and the comfort of this hotel .

From arrival to leaving, our experience was excellent.

This is not our first experience at this lovely hotel, and it never disappoints.

Thanks to Mr. Abhay for a wonderful experience.

We had recently been to this restaurant with family, have to say we had a good time and food was great,
More over the hospitality received was amazing.

I can truly recommend and highly commend the outstanding hospitality of Molly and Cath.

Amazing experience, spacious rooms, and top notch service.

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