True unbelievable service which I have not seen anywhere and I have stayed everywhere from Mauritius to Dubai.

We stayed at this wonderful hotel for my son's 21st birthday, it was a choice of mexico or Dubai and I'm so glad we stayed here.

We've travelled to the Maldives, Dubai , America, Europe, so after reading all the brilliant reviews on here I was really hoping for something outstanding.

El Guacho had amazing steak (Rib eye was super delicious).

I got the rib eye and my wife the chicken.

butlers provide a highly level of individualized service to their guests, butlers such as Paris Garcia, Martha B Diaz and Patsy Gomez strive to anticipate the needs and wishes of each of their guests, ebutlers such as Johnatan Nava who has a keen eye and attention to detail ensuring each room is personalized for guests and anticipating returning guests needs, chefs such as Igor Labastida and  Fidel Hernandez who create culinary works of arts for their guests and support their team to ensure allergies and food restrictions are adhered to so that all guests feel safe and valued, waitstaff such as Alain Cauich Puc, Ana Chable Zapata and Abraham Pat who greet guests as dear friends and get to know each guest as individuals, and members of the entertainment group such as Johnathan Snchz and Diana Cantù Perez who strive with passion for their art and commitment to guest enjoyment to create great guests experiences.

We enjoeyed eveverything we were recommended especially the empanadas and the rib eye.

Other recommendations include the Rib Eye at Gaucho, Fondu and french onion soup, sea bass at Boheme.

Abraham our server was great fun and amazing at keeping an eye on us throughout the night!

It was such a wonderful welcome after a very long, stressful journey that it actually brought a tear to my eye.

Steaks in El Gaucho (Argentinian steakhouse) were first class, especially the Rib Eye.

And despite an empty drink sitting there, she would make eye contact and just turn and walk away.

we drove home with a crying eye and will definitely come back again!

but the cuts we got were not rib eye and New York strip.

We arrived on the red eye flight with WestJet from Vancouver, departing from Calgary, and made it to the resort around 9:30am.

The El Gaucho has a delicious lemon chicken and the El Dorado had a very tender rib eye.

Best restaurants for dinner were:
 el Gaucho ( chef Manual came to the table and took our order and made a special hibachi dinner with shrimp, salmon, bass, rib eye, sirloin and roasted vegetables that was served table side.

I don't think our room was swept at all while were there and anything above eye level hadn't been dusted in months.

From the filet and coconut shrimp at Helios, the bone in rib eye at El Groucho, the onion soup at La Boheme, and the pizza and pasta at Tentazione.

The first time we went we ordered the bone-in rib eye and they were huge.

but before one can blink and eye, two of the best drivers, Frank and Migel, are there with welcoming hugs and their services.

It was absolutely a wonderful vacation for us!

We can safely say this was the best holiday we’ve experienced.

Also special thanks to the duty manager, Braulio, who did his best to enjoy our holidays and made sure that we could leave in time when our taxi did not show up.

Highly recommend for a special occasion or a luxurious getaway!

We have had a fantastic honeymoon and we could not have wished for a better holiday.

My husband and I loved seeing all the wildlife on the property (there is quite a lot)

This was a great couples getaway destination and I would recommend to anyone looking for a romantic relaxing getaway with great food.

Highly recommend for a warm and stress-free vacation.

As always we had a memorable holiday, 14 nights in November 2023.

You don’t want to view beautiful photos online, book a custom vacation and be surrounded by trash.

Overall we’d highly recommend the TRS hotel it was peaceful and a perfect honeymoon getaway.

This was the best vacation ever and Belen and Paris were awesome!!!!

We have been so impressed that we have already booked our return holiday!

Just returned from a fabulous holiday at TRS Yucatan.

I have never been on such a beautiful, relaxing vacation!

We also would like to highly commend Martha at Helios who was friendly , accommodating , and looked after us throughout our entire holiday.

A daytrip to the maya ruins in Tulum, a snorkel adventure with sea turtles, a swim in a cenote followed with an authentic mexican dinner in a local restaurant of the beaten path, made our mini vacation complete.

Absolutely 100 percent best vacation I have ever experienced.

After two great trips to TRS Coral resort including our wedding back in February 2023 we decided to give TRS Yucatan a try on a long weekend, pre-holiday getaway and it did not disappoint!!!

Alex at the infinity pool kept bringing us drinks without us asking and he made sure we were enjoying our time.

The Infinity Pool and Saltwater Pool were amazing.

With the exception of waiting for towels at the pool(s), the exceptional staff and concierge service made up for it!

Throughout our stay, we moved around the various pools, some with live music and others that were more peaceful (the ‘quiet’ pools).

The lobbies, villas, restaurants, bars, garden and pool areas, the standard of cleanliness is excellent everywhere.

We loved the pools throughout the resort.

The 3 pools give you the possibility to change scenery and enjoy different places in the hotel.

We saw staff stop others coming to the pools that were not allowed.

Pool:
The setting around the infinity pool is beautiful and serene.

The pools were all clean and well-maintained,

Pool rooms didn’t offer the privacy we needed.

butler at the saltwater pool las rocas was amazing!!!

We spend the majority of time by the infinity pool, eating breakfast and lunch at Helios, where all the staff were fantastic and greeted us by name every morning, food and drink was of high standard with great cocktails and great service, even bringing us cocktails in the pool.

There are fish in the moat that you can feed from your balcony hot tub jacuzzi.

The infinity pool grill was a nice feature

The saltwater pool was our absolute favourite for swimming!

Next to our private pool, on the beach, along the winding pathway, in the pretty water feature.

Luckily, there was a nice couple that had a private company they booked outside of the hotel for airport transport that heard what was going on and offered us to get a ride with them if the company they were with allowed - the company did

We had private reformer Pilates classes with the resorts trainer, Elizabeth, every morning (which are included at no extra charge!).

There is a private TRS section with a bar and food and the ocean is amazing with such soft sand!

We loved sitting outside by the private pool and using the pool since we went during one of the hottest, humid months of the year there.

Our suite with a large private infinity pool was spectacular and allowed us to seclude ourselves and enjoy some time together each day.

It is surrounded by jungle and felt very private.

We used the jacuzzi a few times, it worked great, was quiet and felt private.

but if I went back in the summer I would get the private pool.

Wonderful breakfasts at Capricho every morning, followed by relaxations at the tidal pool or private TRS beach drinking exotic elixers recharged our batteries.

We also utilized our private pool which had lovely shade on the day we couldn’t find anything.

There is a private TRS beach area about a fifteen minute walk from the TRS main area.

but quite private, and was pleasant at the end of the day.

Whilst there we booked a private romantic dinner at the Ixmucane Grand Cenote which was so lovely.

I feel this one was north worth it than the romance buglalo that was a “upgrade” we were right next to the infinity pool and had a private pool to ourselves.

Very knowledgable, kept to a good schedule and readjusted the trip so we visited the cenote first so we could have a private swim!

Or second room what the junior suite private pool at villa 61
It was a great experience to have the option to try both rooms

If you need to take a shower before your room is ready, they have a very clean little private shower space for men and women (see attached photo).

but for the cost, I would expect more than 2 restaurants that stay open.

Maria worked at the bar by the infinity pool grill and she made the best cocktails and drinks and was so nice to us.

Gorgeous grounds, excellent food options.

The New Year eve special dinner was great could use a little more elaborate menu.

We went to Tentazione (Italian dinner) and the food was great.

The French, Italian and Argentenian restaurants were also great.

The food in some of the restaurants  can be inconsistent

He másé great suggestions - this is how we tried one of our best desserts ever (verrine de coco. ).

Helios: The breakfast / brunch buffet spread was incredible.

The food in every restaurant was great and I have never experienced service like this before.

Furthermore, the culinary experience, while generally satisfactory, could benefit from a broader variety of options in Chic Cabaret Restaurant.

We tried all restaurants and as per usual, the service and the staff were great.

The moonlight dinner, (once a month at full moon) was fantastic, best dinner we had.

however they do smell damp and musty, as does the bedding.

As much as we tried to get rid of the smell, it persisted throughout our stay.

All of our clothes and room smell like mildew.

but smelled like mildew for our entire stay.

The smell was overpowering and our clothes were constantly wet.

Writing on my last day at TRS ☹️

The Room-
We stayed in block 69 it did have a musty smell about it, not sure what it is it did not seem to go either whilst we were there, our room had the jacuzzi on the balcony

As it is in most humid places, the pillows and sheets smelled moldy/sour.

The room had a terrible smell and we experienced a power outage twice!

The rooms with the jacuzzi do not have a damp (I use that word lightly no rooms has a bad smell) smell at all they are probably the better condition of the rooms especially top floor the room cleaning and turn down was always perfect .

Would I class it as a 5* hotel definitely not more like 3.5 at a push, room was musty and damp and really smelt, everything looked a bit tired, food was hit and miss, some restaurants were better than others, wine was awful unless you pay more for better wine.

Your basket will consist of stale bread and cold unseasoned steak slices.

This room had no issues with smells or allergy triggers,

Great experience would go agian ,but I wouldn't get the pool suite next time due to the fowl smell coming from the standing water by our room and the cart guys that pick you up if you weren't from their hotel like Colonial they wouldn't take anywhere I would have to wait for an TRS buggy.

The only downfall was a strong smell of drains in our room and the attitude of a male receptionist at Zentropia…we were hardly ever in the room so decided not to complain and for the receptionist…hmm let’s just assume he had a bad day.

People were smoking at the sun loungers and even in the pool despite there being a non smoking policy.

Also, some stains on the toilet and molds in shower room

butler this guy was a really welcoming showed how the  tv worked with app Room did smell damp but it was clean 
They advertise the wish list but it was something we never got which was disappointing, daily we had to ask for fridge to be topped up 
Overview the hotel it's nice but  felt there was alot of inconsistencies.

We were not expecting to be choking on cigarette smoke in a country where it is apparently illegal to smoke except in designated areas.

We were on honeymoon so it was about relaxing, last two days was slightly impacted  by next door smoking drugs on the balcony & partying all night.

The Spa is amazing and so are the pools and the beach.

Language barrier (expected based on non-English-speaking location/culture), inconsistent service quality and cleanliness of the spa were the downsides

butlers, reception, spa, bellboys) they were all magnificent.

This year  I needed a longer more intense massage and Victor did an amazing job for me at the spa.

We had massages at the spa and it was great.

The spa was nice, and we enjoyed massages and the hydrotherapy experience.

We also used the Spa where my wife had a massage and we both used the hydrotherapy circuit, this is a pleasant place to spend the afternoon to relax with a very chilled atmosphere

Spa and facilities were the state of the art.

We got appointments for two massage sessions which were very communicative and accommodating.

Zentopia, the resorts spa and gym were perfect and had everything we needed in terms of weights and cardio equipment.

Other
We enjoyed a couples massage, make sure you go early to enjoy the rest of the facilities and the juice bar.

Spa:  We adored the Zentropia Spa and pool.

The Zentropia spa was a very tranquil and relaxing experience from start to finish.

All three of us had massages at Zentropia, which where nice,

Friendly service from all the staff, from Uziel at check in, check out to the constant attention of our Butlers Antonio, Daniel and Miguel, our waiter Fernando at El Gaucho and rest of the wait staff, pool staff, spa staff, drivers, bartender's and housekeepers.

I was amazed by how many of the staff remembered me.

The entire staff is so kind and accommodating.

We’ve traveled all over the world and have never had a more considerate attentive and kind staff ready to help us in every way.

We had Victor as our server and he was so kind and happy.

The staff at TRS Yucatan were so friendly - whether it be the serving staff, housekeeping or maintenance - it didn’t matter who they were, when they walked by they always had a smile on their face and said hello.

Staff basically did everything they could to say yes to every request.

Susana, our concierge, was a delight and went over and above to help make our experience amazing - they did a special birthday room for my special day too!

butler team, Maggie, Jesus and Armando were amazing.

We were greeted at our villa by our personal

This was our 4th trip to Mexico and first time at TRS Yucatan, it’s the best one we’ve stayed in - I would highly recommend this hotel if you appreciate attentive service

Service was very professional, quick and preview.

The staff in general is very friendly and helpful, waiters, cleaning staff etc.

but specifically enjoyed seeing some of the staff from prior trips.

but they were very pushy, so much so that we declined wine towards the end.

butlers were Triana and Patricia they were very attentive and informative and took very good care of us.

TRS Yucatan Hotel

smell

pool

dubai

staff

restaurant

holiday trip

private

So many dining options and the food here is the best I've had at any all inclusive and I am a bit of a food snob.

I would recommend a specially if you want to stay at an all inclusive and not leave the resort because there are many pools, beaches, and restaurants to choose from.

Everything that makes a
Great vacation is extra at this all inclusive so be prepared to drop another couple thousand dollars after the initial vacation booking to actually enjoy your stay and not be treated like a second class citizen.

if you want choice an All inclusive Hotel, Hyatt Ziva is the best choice.

I can't say enough about this amazing AI resort!

This was a very beautiful all inclusive resort.

I always lower my expectations since its to be expected for a all inclusive resort to have lower tier food than the usual 4 or 5 star restaurants here in the states

I will definitely visit again as this was my first all inclusive stay and I thoroughly enjoyed it.

By far the best all-inclusive resort we've ever experienced and the price was actually reasonable!

We been to many all inclusive resorts, we still like the Hyatt Ziva Cancun more than other resorts.

The food here is amazing - much better than at most other all-inclusive resorts.

Making this facility available to all guests would be a more inclusive and family-friendly approach.

Food was quite good for an all inclusive.

I'm generally pretty picky on all inclusive food options and this one was the best out of the 3 i've been to recently.

The reviews about the food were on point, some of the best food we have had for an all-inclusive property.

The best all-inclusive experience possible!

Everyone is so kind, the food is far better than I'd expect for an all inclusive, the pool and beach are beautiful, the rooms are clean and spacious, and the staff seems to have thought of everything you could need.

The food was amazing, even the buffet - which is not usually possible at an all inclusive,

The quality of the food and service in The Asian, French, and Steakhouse restaurants, were only very slightly below what we have experienced in top restaurants in London, Paris, New York, Vegas, Dubai, Rome, (see any previous reviews of mine).

• Tradewinds Steakhouse dinner served an exquisite rib-eye steak and warm, delicious bread.

The staff makes eye contact with you during every interaction (even in passing ) and genuinely care that you are enjoying your stay.

I also think the hurricane barrier is huge eye-sore and ruins a large portion of the beach for its guests (I concede I am ignorant of its benefits, I only experienced its downsides).

The skirt steak was cooked really well and the rib eye was flavorful

Favorite dinner place was trade winds, the rib eye was amazing.

The consistent, friendly, family-like service at each of the pools, beaches, bars and restaurants brings a tear to one’s eye when it’s finally time to say “goodbye”.

I liked Lorenzo's Italian for lasagna, Tradewinds for the rib eye steak, Chevy's for a hamburger and of course Pasteles for cookies, brownies and ice cream!

Edgar also tended to us on the beach, he also kept an eye on our daughter while we weren't there.

Workers will come around and spray you with aloe if you wish or give cucumber eye treatments.

All the staff wore face covering and eye protection.

The staff all wore masks and eye protection.

They made sure that all staff always wore masks and usually eye protection also, which was important to us.

•	Coffee shop with quality drinks
•	Dessert shop also had yummy ice cream
•	Comfortable bed mattress
•	Strong shower water pressure in the Club Tower rooms
•	Room service is offered 24 hours with a rotating menu
•	Customer service is top notch
•	Food is good
•	Tradewinds steakhouse dinner served an exquisite rib-eye steak

CHANGES DUE TO THE COVID-19 PANDEMIC
•	All staff wore goggles and masks.

The entire staff at Ziva went above and beyond in wearing masks, gloves, eye protection, hand washing, etc.

Steak place as well it seemed either u got the rib eye which I did not have or the ribs which were ok.  Never tried the French.

!” and clapping at it, and it just kept eating while maintaining eye contact with me.

Compared to other resorts, this one was so pleasing to the eye and just as delightful to enjoy.

The pool was warm and enjoyable for swimming and the beaches were great and not overly crowded.

The property has taken lots of effort to ensure there are enough things for people to do and not get bored - variety of pools, kids club and activities, pretty good evening shows and quite friendly staff for all the places .

Absolutely everything about this resort it’s outstanding: food, drinks, location, beach, pool, entertainment and especially the warmth of all the staff working there!

The pools are all super clean, plenty big and it’s pretty easy to get chairs.

Kids loved the pools and beaches on this property.

So if you want a beach holiday with no beach and a pool that is freezing with no hot tub, this is the place to come.

even though they said they don’t heat their Caribbean pools.

Room to improve… we went in Dec and water in ocean and pools was very cold…wish it was heated.

We have 4 kids under 9 and the kidz club was very close along with the more shallow pool.

We enjoyed the pools, the beach, the food,

They accused us of pushing her into the pool & asked us to pack & leave the hotel.

butler service was great and we had access to the private 3rd floor pool area.

• The standard rooms are in the pyramid building next to the dolphin pool.

Pool service have to wave at them to get attention.

They also have nightly shows for the family and pool games during the day.

For a resort this expensive, we expected a higher quality of food.

Don't recall when some many people paid attention to me and actually acted like they enjoyed do it.

The pool is not heated no hot tubs outside only in the spa and you have to pay.

We paid US$1000+ for a double bed room (2 adults and 2 small kids).

So you're paying 800 USD a night and the resort skimps out on things like this.

However, the price increase is excessive, and guests will no longer be able to afford it.

Serious renovation needed to bring it up to 2023 especially given brand new properties for similar prices in the Cancun hotel area.

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