Most sadly, this is the loss of the two families that historically have worked on the beach in harmony with the hotel and provided things such as drinks and beach massages.

The private beach is clean, calm water, and nobody trying to sell you anything.

The property is located in lush tropical surroundings with private beach.

The location is excellent on the Surin beach next to the Amanpuri.

It was one of the very few which offer rooms which have direct access from the room onto the beach, which is what we wanted.

Don’t miss out – visit the Beach Bar!

The team at the beach came quickly to help me clean my wound and kindly assisted me to get to the hotel and back to my room.

Location 5/5
Absolutely beautiful resort on one of the most gorgeous beaches I've ever seen.

The Surin is a stunning hotel with amazing private beach views.

It was really nice hotel with the beach on our doorstep.

The private beach is beautiful and very relaxing.

The staff is excellent food is good and the beach is probably the best in phuket.

A second visit and this remains a great resort, on a beautiful beach, with the experience made by the exceptional staff.

So the hotel understandably build a protective wall to prevent all the future visitors of this crappy walkway boondoggle to flood beautiful Pansea Beach.

The rooms include stylish beach hats to help protect you from the sun and they even provide a nice beach bag.

We have been lucky enough to have stayed in many nice resorts including Seychelles, Dubai, Malaysia, European Resorts,

We have just returned to our home city of Dubai after spending 17 nights at this amazing hotel.

And if something goes wrong now and then, you can easily turn a blind eye to all the many advantages (for your information: everything was perfect for me!).

The hotel staff play their part well and the tour of the place is an eye opener for the attention to details.

Every type of nice food you could think of was provided, eg: Sushi, scallops, prawns, bbq’d seafood, calamari, mussels, wagyu beef prime rib, wagyu rib eye and tomahawk steaks…etc.

Surrounded by deep green tropical vegetation with an eye-stretching views across the Andaman Sea it is the perfect place to relax, unwind and change your perspective.

The hotel provides very good service, the staff is extremely friendly and has a good eye for your needs.

Otherwise you can get a taxi or shuttle into Patong or a closer town for an eye opening experience (definitely worth witnessing) and we loved the markets for gifts for the family!!

Hotel staff have an eye for detail and will do whatever they can do make your stay a memorable one.

The staff and management have a keen eye for detail and make every effort to ensure your stay is faultless.

The bungalows have been redone; they are lighter and more pleasing to the eye.

Maybe the beach staff could keep an eye on this.

although there was one gardener who let the whole team by leering over a hedge at bathers - I gave him the firm stink-eye and he left rather quickly.

Staff played with the kids at dinner time, kept an eye on them in general and were always happy to help with kid-related needs and so, so patient.

Took a hotel buggy down to the entrance to stroll to Surin Beach and did a private boat trip to Phi Phi provided by the hotel.

The surroundings of the hotel, the private beach and the room were all stunning.

This hotel is stunning with its private beach and the feeling of absolute privacy of the rooms.

Quiet, secluded, private, spacious and relaxing are just a  few words that can be used to describe this location and property.

Gorgeous hotel, with a practically private beach shared between two hotels.

Before each service, we were welcomed with a delicious tea then taken to a private room where we could enjoy our services side by side.

Very well maintained and clean hotel resort located at a wonderful and clean beach (which is due to the location a real private beach).

From the private beach views, the incredible staff, gorgeous pool, amazing restaurants with full Thai Vegan menus, it felt like heaven on earth.

The beach offers a nice, private ambience.

The hotel is built on the hillside and you will be required to walk few steps to go to their fabulous private beach or to their pool.

It was our third stay at The Surin at private Pansea Beach.

Gorgeous private cottages with a feeling of home with private balcony facing the Sea.

Just a private, quite place, with a nicely mixed public of mostly couples and families, with views to die for from the restaurants.

The room was very private with a beautiful view of the ocean.

For example we ordered a plate of pasta, which arrived sweet- how is that possible?

Exceptional staff, beautiful hotel and rooms, great food and easy access to explore Phuket - we did a guided car tour round old town, big Buddha and Wat Chalong.

Outside of the resort there are several convenience stores if needed, and you can easily take a taxi to tons of restaurants nearby.

In my experience, the restaurants are a chapter by themselves - There is a great variety in the menu and the food is of an extremely high quality.

It was the ideal first stop on our honeymoon - complete with attentive and friendly staff, delicious food, and wonderful views.

Great Location
Great Staff
Great Food
We keep returning to the hotel as it is our favorite place

The lunch and dinner food was also good and if you didn't want to leave the resort you could easily not do so.

The food is of the highest quality - the breakfast, a dream!

The food and drinks were delicious as well.

Breakfast was amazing, all the choices and al a cart menu, poolside cocktails and food were great.

Went for BBQ & Thai dinner, highly recommended.

We have the Loy Katong Buffet Dinner and it was exceptional Thai traditional food.

We mainly eat at the Thai restaurant which was my favourite.

The food was delicious at every restaurant

Breakfast was a lot better, they have buffet and you can also order off menu.

Food was real good both thai and international
Staffs was kind always smile .

Every detail from the flowers, music, set up, entertainment and food was arranged to prefection allowing us just to enjoy our day without any worry.

For a hotel with such a loyal cohort of return visitors - especially in the Christmas period - this shift had effects on goodwill and enjoyment.

All of the staff are happy and enjoy working at this resort- I rarely see this at hotels/resorts around Phuket (staff usually look burned out, or unhappy to be there).

The hotel staff are enormously smiling and very service minded.

The service is superb, and staff genuinely do all possible to ensure you have an enjoyable stay.

They were alwaar extremely friendly and helpfull.

Our friends had recommended the hotel to us initially, and we’re so excited to pass our recommendation on to others. Thank you for making our stay so memorable (helping us celebrate a honeymoon and a birthday in the same stay!)

The staff at the hotel were as attentive and friendly as you would expect at a 5 star Hotel.

Personally, I am most impressed by the staff.

The Surin team truly went above and beyond, crafting an unforgettable experience for us.

Everyone we interacted with were so polite, genuine and helpful.

Service 5/5
Excellent service, very attentive and helpful.

I wanted to especially thank: Bee, Mujalim, Charida, Beau, and her team (I forget the woman who checked us in, and the Bell men who helped with our luggage), as they went well above and beyond to provide personalized, timely, and thoughtful service and care.

Almost everywhere you have to go through stairs and there are no elevators in the resort. Overall, excellent hotel, nice attentive staff, everything (nearly) perfect :)

All the employees here are friendly and helpful.

Attentive staff, incredible bkfst buffet.

As others have mentioned there are a lot of stairs (not something that bothered me at all) just something to note for those who may find it difficult.

The only downside for me was the room was a little small to what I am used & lots off stairs .

So long as that continues, and you’re not daunted by stairs (I’m sure other reviews explain this in detail) then I’d strongly recommend you add The Surin to your vacation plans.

Lastly the stairs to get everywhere in the hotel is very cumbersome.

It just is part of the character that makes this place special - and by the way, you can always ask the staff for a buggy ride to bring you up a bit higher, so the stairs you need to take to your room can be reduced drastically.

Be aware there are A LOT of stairs here - if you have problems with stairs, I would not come.

The only thing is that it has lots of stairs and you might wanna choose lower ground rooms if you have kids or elders.

Many stairs so not suggested for people with moving issues,

Be warned, there are a lot of stairs to get around,

Only negative aspect I can mention is that there are some trees that loose berries at this time of the year and these fall in front of our room which made it look somehow dirty, also on the stairs to walk down to the beach.

If you book a Hillside bungalow there are probably 100 stairs.

but you need a degree of fitness to move from beach to reception as there are a lot of very steep stairs.

Would not recommend for those that need accessibility, too many stairs!

Because of the hillside location, you may need to walk quite a lot of steep stairs to reach your room though.

The hotel is built on a cliff edge and therefore a little challenging for anyone disabled as there are a lot of stairs to manage.

It is built into a steep slope and you need to be able to negotiate stairs.

The only downside was the large amount of stairs to climb to reach the room,

although if you have mobility problems or joint issues, this may not be for you as the cottages are built along the hill which means that there’s a lot of climbing up and down stairs to get anywhere.

The Surin is still the grande dame of Thai hotels that we always relish going back to.

We had a complimentary Thai massage which was also excellent.

We walked on the beach, we all had massages and the last night we ate in their Restaurant and had a lovely Thai meal.

Tasty Thai food and magnificent sunset constitute a memorable dining experience during our stay in Phuket!

We also ate in the Thai food restaurant which I can recommend likewise.

The Thai food was excellent and even for Kids there is always something on the menu.

In other Thai resorts, they usually arrange the bed, bathroom amenities, towels very well and help to organize your toiletries also on towels.

The Thai food at the Beach restaurant is some of the best you will find anywhere in Thailand.

💕 they made us our favourite cocktails and taught us Thai!

Food incredible especially breakfast and Thai beach restaurant..

Fantastic Easter break at The Surin Phuket, tranquil location, stunning beach front cottage, delicious Thai food at the beach restaurant, perfect level of staff service and cleanliness.

but when in Thailand we prefer Thai cuisine.

We ate food in all of the hotel restaurants as well as trying some Thai food in the local cafes / restaurants just outside the hotel gates.

The food is amazing especially the very authentic Thai food.

The food was delicious, and I highly recommend the Thai restaurant for a romantic meal.

Definitely would be back 

Oh and definitely try the spa..even

If you do not like to have a massage in the Spa there are several Thai-ladies on the beach offering massage services on your chair.

The spa was a great deal and we visited almost every other day of our visit.

We went to the spa every day and I was so happy we used the spa as it was amazing.

We also absolutely loved the spa and the child activités in the afternoon (parents need a break too from time to time!).

Of course, I had to check out the spa and I had an amazing Thai hand massage with organic oils.

This is comes from the reception staff, the housekeeping, the beach boys, the spa girls and in paticullar the staff at breakfast, lunch and dinner.

We had the chance to experience a  massage at the Spa and it was fantastic.

The spa,  food, room and bathroom amenities are at top quality as last year.

The spa situated up on the mountain offers a beautiful retreat from world below and offers traditional Thai treatments.

The drinks are cheaper and the massages cheaper than the spa,

We visited the spa and had massages which were great!

the service, the food, the spa, the location, the setting, the rooms just fantastic.

Quite pity that during my stay some concierge staff and the spa team is really warm, kind and attentive.

The spa has by far the best offering in Phuket.

The Surin Phuket

stair

beach

dubai

staff

restaurant

private

the-spa

thai restaurant

So many dining options and the food here is the best I've had at any all inclusive and I am a bit of a food snob.

I would recommend a specially if you want to stay at an all inclusive and not leave the resort because there are many pools, beaches, and restaurants to choose from.

Everything that makes a
Great vacation is extra at this all inclusive so be prepared to drop another couple thousand dollars after the initial vacation booking to actually enjoy your stay and not be treated like a second class citizen.

if you want choice an All inclusive Hotel, Hyatt Ziva is the best choice.

I can't say enough about this amazing AI resort!

This was a very beautiful all inclusive resort.

I always lower my expectations since its to be expected for a all inclusive resort to have lower tier food than the usual 4 or 5 star restaurants here in the states

I will definitely visit again as this was my first all inclusive stay and I thoroughly enjoyed it.

By far the best all-inclusive resort we've ever experienced and the price was actually reasonable!

We been to many all inclusive resorts, we still like the Hyatt Ziva Cancun more than other resorts.

The food here is amazing - much better than at most other all-inclusive resorts.

Making this facility available to all guests would be a more inclusive and family-friendly approach.

Food was quite good for an all inclusive.

I'm generally pretty picky on all inclusive food options and this one was the best out of the 3 i've been to recently.

The reviews about the food were on point, some of the best food we have had for an all-inclusive property.

The best all-inclusive experience possible!

Everyone is so kind, the food is far better than I'd expect for an all inclusive, the pool and beach are beautiful, the rooms are clean and spacious, and the staff seems to have thought of everything you could need.

The food was amazing, even the buffet - which is not usually possible at an all inclusive,

The pool was warm and enjoyable for swimming and the beaches were great and not overly crowded.

but would recommend a beach cabana for the service and great views of the ocean!

Absolutely everything about this resort it’s outstanding: food, drinks, location, beach, pool, entertainment and especially the warmth of all the staff working there!

The beach was very clear and private, the sands are white!

Safe and Beautifully maintained property has some of the best views of Cancun beaches.

Kids loved the pools and beaches on this property.

So if you want a beach holiday with no beach and a pool that is freezing with no hot tub, this is the place to come.

The resort is amazing and located on a great stretch of beach property.

Room to improve… we went in Dec and water in ocean and pools was very cold…wish it was heated.

Overall, any location whether by the pool or beach, my kids had fun!

From the beaches to the quality of food and the people of Mexico, you really feel the love!

This resort was clean and located at a beautiful section of the coast.

We enjoyed the pools, the beach, the food,

The quality of the food and service in The Asian, French, and Steakhouse restaurants, were only very slightly below what we have experienced in top restaurants in London, Paris, New York, Vegas, Dubai, Rome, (see any previous reviews of mine).

• Tradewinds Steakhouse dinner served an exquisite rib-eye steak and warm, delicious bread.

The staff makes eye contact with you during every interaction (even in passing ) and genuinely care that you are enjoying your stay.

I also think the hurricane barrier is huge eye-sore and ruins a large portion of the beach for its guests (I concede I am ignorant of its benefits, I only experienced its downsides).

The skirt steak was cooked really well and the rib eye was flavorful

Favorite dinner place was trade winds, the rib eye was amazing.

The consistent, friendly, family-like service at each of the pools, beaches, bars and restaurants brings a tear to one’s eye when it’s finally time to say “goodbye”.

I liked Lorenzo's Italian for lasagna, Tradewinds for the rib eye steak, Chevy's for a hamburger and of course Pasteles for cookies, brownies and ice cream!

Edgar also tended to us on the beach, he also kept an eye on our daughter while we weren't there.

Workers will come around and spray you with aloe if you wish or give cucumber eye treatments.

All the staff wore face covering and eye protection.

The staff all wore masks and eye protection.

They made sure that all staff always wore masks and usually eye protection also, which was important to us.

•	Coffee shop with quality drinks
•	Dessert shop also had yummy ice cream
•	Comfortable bed mattress
•	Strong shower water pressure in the Club Tower rooms
•	Room service is offered 24 hours with a rotating menu
•	Customer service is top notch
•	Food is good
•	Tradewinds steakhouse dinner served an exquisite rib-eye steak

CHANGES DUE TO THE COVID-19 PANDEMIC
•	All staff wore goggles and masks.

The entire staff at Ziva went above and beyond in wearing masks, gloves, eye protection, hand washing, etc.

Steak place as well it seemed either u got the rib eye which I did not have or the ribs which were ok.  Never tried the French.

!” and clapping at it, and it just kept eating while maintaining eye contact with me.

Compared to other resorts, this one was so pleasing to the eye and just as delightful to enjoy.

For a resort this expensive, we expected a higher quality of food.

Don't recall when some many people paid attention to me and actually acted like they enjoyed do it.

The pool is not heated no hot tubs outside only in the spa and you have to pay.

We paid US$1000+ for a double bed room (2 adults and 2 small kids).

So you're paying 800 USD a night and the resort skimps out on things like this.

However, the price increase is excessive, and guests will no longer be able to afford it.

Serious renovation needed to bring it up to 2023 especially given brand new properties for similar prices in the Cancun hotel area.

We were not at the hotel for 30 seconds before we were being pushed into something that cost more money or time- an experience that persisted throughout the entire stay.

Refusing to pay for an alleged infraction we did not commit, he gave us 30 minutes to vacate the premises.

Everyone I talked to was very rude and unhelpful and this experience cost me $100.

I don't want to pay for it so i disputed the charge and am waiting for the credit before the card paymemt due.

They did not accept Apple Pay, so my new Hyatt Chase card with a $95 fee was of little use and we lost a potential 4-5 nights or about 25,000 points.

But you get get much better prices somewhere else.

There are not many flights coming back to San Francisco from Cancun and it's expensive, so I can't use it often,

The most glaring issue is the massive over abundance of paid cabanas.

It’s a little pricey because the dollar vs peso

However we were disappointed that there was no spirits in the room, at this price point and standard it was a let down, you have to upgrade rooms to get spirits.

The room keys are cards which is not very convenient, other hotels provide bracelets that work as key, in this one you have to pay if you want a bracelet.

We stay in the turquoise tower and would expect more for what we pay to stay here.

Special mention to Eli from the American diner and amayrani from the French fine dining place.

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