The staff, led by Pamela, were attentive, friendly, and always willing to go the extra mile to ensure our comfort.

Beautiful setting with white sandy beach and being a smaller hotel very friendly and relaxed.

It is a small, boutique hotel, it is beautifully designed, the food and drink selection is varied and of very high quality and above all, the staff are all so friendly and helpful.

On arrival, after a lengthy 2hr transfer, we were greeted with friendly smiles and a welcome cocktail - great start to the week.

The staff are friendly and so helpful and looked after us very well.

Very quiet and relaxed atmosphere and the staff are so lovely and friendly (not sure about other reviews complaining of music, I never heard any other than very quietly in the day at the beach bar if your were sat there).

The service is amazing and all the staff are welcoming and friendly.

Plenty of space and different areas to relax, the suites are cleverly arranged so you’re not overlooked. The staff are friendly and so helpful (special shout out to John who looked after us very well at the beach bar!)

but friendly family all inclusive hotel with amazing food and brilliant staff, right on a lovely beach where you can walk safely, great pool and swim up bar, excellent rooms, a variety of cuisines in various locations with themed dinners by the pool or on the beach some nights, caring front of house staff and owners visible and involved to ensure all goes smoothly, highly recommended

Super friendly and helpful staff, amazing food and such a relaxing environment.

Every single member of staff was charming, extremely friendly and always knowledgeable about whatever question was asked. The staff really seemed to care that guests enjoyed their stay and the resident manager (Pamela) was one of the most professional (and very nice!)

What strikes you the most is the friendly staff, attentive and always smiling - a joy !

Romantic atmosphere, friendly staff, lovely place.

The food was great and varied, great service from the very friendly staff.

The bar staff are truly amazing and really friendly.

Great place for drinks, lunch and pizza, then a few games of ping pong
Excellent location , staff very friendly.

but  to write a review after seeing the last few poor reviews .

but shower very poor, not much pressure and hard to get balance between cold and boiling hot.

She then came and found me at the beach the next day to say she had looked into it and staff admitted it was poor.

I am not in the habit of leaving poor reviews for anything,

14 – There are virtually no staff on hand to assist around the beach or pool area, probably why there are so many hawkers and poor hygiene.

The BBQ night was poor, as nearly all the "meat" was just bones.

Having left a main road to travel down a poor dirt track road, we were a little worried about the type of hotel that would be at the end of the stretch.

the poor man sweeping leaves by the pool had a never ending job with the cheeky monkeys appearing 2 seconds after he'd finished making a mess again!

We had a private chef who was available to cook each evening in our room for us, we tried this service once, so much choice available, just a shame the poor chap had never seen or tasted items he was meant to prepare as they were shocking.

Overall pretty poor experience that we had here and we won't be returning.

however much poor press that Kenya gets in the media I have never felt unsafe, always protected and feel it is probably much safer that parts of the UK.

the roads are very poor, the traffic worse than any I have seen anywhere, and the vehicles are not built for comfort.

but have never tasted such poor quality fish.

The really poor element was the mozzy net was very past its best, had been well darned

Same picture at the bar: impossible to get a cold beer at the beach bar („problems with the fridge), the smokers did dump the cigarette

Smoking near tv lounge drifts in which is a shame had to move away on more than one occasion.

but then we realised that the bar staff on the beach were encouraging the beach traders to smoke and drink at the residents-only bar also, which I feel is unfair to guests who, on the one hand, could strike up a conversation with them thinking they were fellow guests, only to be followed by them out onto the beach afterwards asking them to visit their shop and buy from them.

It was impossible to avoid the cigarette smoke and it's something that really bothers both me and my husband.

but one of our two rooms smelled odd and damp/odd and it had no opening windows so couldn't get rid of the smells.

4 – The pool area was filthy, with ashtrays overflowing and cigarette ends around the pool area.

I was also appalled at the amount of debris brought in by the tide and being a bit of an eco warrior I felt compelled to collect the empty milk cartons and plastic bags to dispose of in bins.

The arrival was all smiles, a damp flannel and towel and orange juice.

After the most hellish journey from Mombasa airport (expect a 2hr very bumpy journey through pollution thick air and dirty streets) we were exhausted and filthy

I applied factor 50 in the morning and still burned so badly and ended up with a back like a lobster!

The rooms were very cold and initially smelt a little damp -

but when we did the water was warm and clean and didn't seem to have too much chemicals in it.

When we turned of the airco the rooms smelled a bit musty.

but open shelving with curtains that matched the windows but clothes smelt musty most of the time which has not happened to us in other tropical locations.

The towels were old and tatty, and smelt awful; once they reeked of cigarettes.

That evening we ate in the restaurant as we were to late to order our meal with the chef and the restaurant was hot and full of fumes from the mongolian night albeit the food was lovely - all in all it was a rather disappointing start and I was a bit concerned that we'd chosen this place to get married. HOWEVER.

Staff from the lovely Pamela down to Eunice and Millie are brilliant nothing was too much trouble - thank you for a memorable stay

Thank you Pamela the Manager and her team ( not forgetting Rasta the Hotels guardian dog ) for making my friends Beach wedding perfect and most memorable - well done and what better place could there be……

but it is excellently presented and served by super-friendly staff - it’s a world away from the canteen-style buffet we’ve experienced in some places!

The bar staff, Anthony & Khaleb are relaxed,  professional and fun.

We would like to thank the staff for a lovely six days.

The colour scheme- even matching the beams with the fam colour- with modern pastel colours- a la little greene- was intelligent and fit for purpose.

Without exception we were always welcomed with the warmest of smiles and cries of ‘jambo’ from everyone.

It was nice to see many familiar faces still employed, a true reflection of the owner’s determination to look after their staff through very testing ‘pandemic’ times.

Well being, tranquility and caring hospitality is evident with experienced hotel staff.

Everyone we engaged with was polite and super helpful.

Pinewood Beach Resort & Spa

smell

poor

Free parking

Free High Speed Internet (WiFi)

Pool

Firstly the rooms had no towels
Secondly the bathrooms were flooding after showering
Thirdly the customer service was extremely poor
Fourthly the bedding were smelly 
Fifth the food was monotonous without variety and tasteless.

Bathroom was old and water was salty could not even brush teeth with tap water, the toilets weren't flashing properly.

Had to use my flip flop in the bath and I didn’t wanna touch anything there.

The Customer service in this resort is non existent, disorganized should be their other name, the rooms we were given were run down, had cobwebs, rusty taps, bed sheets that had hair remnants,dirty looking old towels,mouldy walls, towels that couldn't flash..
Their is just so much wrong here, most waiters look unhappy, disengaged, a few were happy though..80% of the population is white

One of the two air conditioners was not working properly.

The staff work really hard here and if they sometimes seem to be laid back this is their way of life , not like us who are always on edge under the pressures of life to have everything we want when we want it !!

but with salty water and due to the salinity their bathroom fittings do have salt marks.

Housekeeping services were below par, the towels were yellowed and smelly, the bathrooms were also not clean and the bath mat not changed daily despite being wet.

Some points are still to be improved though, mainly the broken treadmills at the gym and some of the shower towels quality.

The staff were rude abs uncooperative to us while showering white people with all attention.

though the telephone is not working so I had to walk to the reception area so that I could request for a baby basin.

The water in the showers is salty too which hurts the hair so thats asetback too

However the resort is far away from the center of Diani and the water of the bathroom is salted.

But the bathroom looks it needs some revamp as things were not that Impressive.

The rooms and bathroom facilities need an upgrade as they seem to have seen better days.

People:  Very friendly customer service, great waiters (Kelvin and Simon).

Fish served there was too good..
Staff are very friendly .

The pool is very big and lovely, it needs to be cleaned regularly as it was a bit murky at times
This hotel gets points for being wheelchair friendly and they have done a great job with acessability.

We went there on 10th and left on 14th.your reviews here made us come to you (kizuri hujitembeza)it was our first time in coast and amani tiwi gave us the best memories the staffs where nice Hariet who welcomed us with drinks,Adam the mixologist at the bar was friendly and full of stories you can't be bored when he is around.we were on full board plan we enjoyed everything with no limitations(there was small limitation on bar section on stuff we did not drink)

The fitness Instructor; Ken is very friendly and helpful.

.the superb friendly Jenifer and all the team thank you

Very friendly & professional staff.Beautiful & spacious rooms.We really enjoyed our stay.Thanks to Valentine at the front desk,James @Bella vista,Juma @the palm restaurant & Peter @the poolbar & sharp shooter(security) your service was commendable.

Thanks to Emanuel from the reception Robert from Animation and all the staff who made our stay Great and Enjoyable, except for one incident that I must mention, the head of of animation Grabbed and pulled away a friendly guest from the dance floor, spilling his beer and almost made him fall.

The best of the hotel are the staff, most of them are very friendly and very helpful.

Staff members are very friendly and supportive.

The team at Amani tiwi is very friendly and very helpful, they are a perfect definition of welcoming.

Amani Tiwi Beach Resort has very friendly staff and lots of activities.

One of the best resorts visited, very friendly staff nothing was to much trouble, great restaurants and food and the facilities were second to none.

The food was delicious, staff were friendly and helpful and our room was nice and spacious.

At the other hand, the emplyees are fantastic friendly and helpfull.

the environment is superb, the rooms are great, service delivery is on point and the cuisines is awesome served by a very friendly and professional staff.

The team is great, very friendly and energetic and extremely flexible - not just adjusting the programming to any desire (! ),

The friendly happy staff made it a memorable stay for us.

wonderful resort with very friendly staff.

Their stories gave me some basic understanding of the very poor standard of their lives and no much hope for better future.

Food is bad,  service is poor, AC does not work in the room, location is not so good as well.meals come without drinks unless you pay separately for it on half board.

the all inclusive meal plan..very poor on meals and drinks menu.

The hotels odd policy for guests to finish their 1st drink before getting another gets rather annoying which I presume is to save money due to guests less frequently visiting the bar, snack bar food quality is poor and menu is limited to five dishes if a remember correctly, where are popular snacks like the burgers, wings, chips, ects?

but the rooms need some renovation expecially the bathrooms, no enough pool beds and pool mattress, cheese during breakfast is of poor quality maybe the  cheapest in the market, yoghurt is never there one has to order to get it.

TV room entertainment is limited and poor, had problems and reported it. 10.

Wi-Fi connectivity is poor if they could improve on that, please.

The all inclusive drink selection was poor, so better buy your own drinks.

but the service is very poor,  the food is pathetic to describe and the beach front is full of sea weeds.Hope the management can also replace the analogue TVs in the rooms.

The poor quality rice was always undercooked and clumpy, the veggies were overcooked and had no flavour to mention a few.

however that they should improve the cable connection in the room TVs (poor signal)  and also to bring back the Diamond Night club which the hotel had before.Other than that , Amani Tiwi has always been fantastic  and that is why we keep on coming back  :-)

The showers run (warm) salty water and the wifi is pretty poor.

Dirty salty water pools with not enough pool towels (we waited three hours and still no towels), unfriendly staff they, poor animation kids actually played musical chair like your in some birthday party, worst music played to mention

Huge workload affect quality service and hence poor perception of hotel.

Enough activities, food is average, wi-fi poor.

Wifi is only available at the reception area, in the rooms there is poor signal and most of the time you will not be able to use WIFI especially if the hotel is fully booked.

In particular, their all inclusive package was poor with the hotel running of of the drinks covered by the package or being asked to wait till the next meal is served, that beats the whole idea of all inclusive as they have packaged it.

Monkeys:  I am sure they are a nuisance to the resort and staff,

We loved every bit of our stay.The hotel is beautiful,clean rooms.Large swimming pool and access to private beach.The food with daily themes and variety was so tasty.Daily evening entertainment and the staff were very helpful and  caring to make sure our stay was pleasant.

But most of all I wanted to thank all of the staff, especially Issa, Esther, Khamis (Gaga) and Ishmael and the rest of the animation team, literally all of the chefs and servers and Chief Chef, to all of the receptionists and last

Harriet and Emmanuel the receptionist, Yusuf the restaurant supervisor,Adam the bar man and our everyday waiter at the restaurant Kelvin..We are entirely greatful for the lovely stay and great customer service you accorded us.

but the service team still left the cake with him.

but so far so good I don't regret spending the holiday there.i would recommend you guys to anyone keep up the good work just work on the entertainment part

The pool is great and once again very clean with staff cleaning from day break.

She is a host who will make you feel at home.

but we did not get hot water until the last day.

Water polo, water volley ball available when there was a crowd.

For us as 3 persons staying for 4 nights that runs up to 150.000 KES just paying for water.

The WiFi was horrible the entire week we stayed there and water was salty in the rooms those were my only cons for our stay.

Asked for room service to deliver bottled water.

but be aware the tide does go out here which leaves the beach quite rocky ( I think exposing dead corals ) which does create lots of rock
Pools so does make it not quite such a pretty beach on the eye when you first see it but the sand here is very white and beautiful beach shoes are essential for walking out to the water at low tide , but this is nature and for me just adds to the experience the ocean is really like a bath the warmest water ever and at low tide can sit in the pockets of water left behind and just bask in the sun and people watch those on the beach and watch the camels which occasionally pass by .

Bars are open only from 11 am, after 9 am we were thirsty, we wanted only cup of water, and bartenders didnt want to give it us :/

WiFi is not perfect, there are some places where you dont have range.

The water from the tap is salty and they only give 500ml of drinking water which is not enough.

Imagine brushing your mouth with salty water it's   hell .

The only thing that bugged us most was having to get water in a glass.

Additionally, the water was hard and couldn't lather.

You come from the ocean and there is no need to shower since you are just using the SAME water.

There was never hot water to shower with.

There are very few beach boys and they are not allowed to venture above high water mark in front of the resort.

but sadly it isn't.The rooms are spacious,hot water was flowing from the shower which was awesome  but the telephone wasn't  working,the swimming pool is big and fun to be in,their beach is OK but the staff here are horrible and haven't been taught to use their words carefully.

but not that bad just ensure you use the bottled water for drinking.

With high tide the red warning flag is raised, so impossible to enter the water.

Amani Tiwi Beach Resort

bathroom

water

Free internet

It rained for the better part of our stay and rain would drip from the roof to the small corridor between the rooms and flow to one of the rooms.

I realized later there was mould on the ceiling possibly from a leak in the upper floor.

The rooms have no ventilation and are poorly lit, with little natural light getting into the room.

The room was terrible the bathroom door would not lock the balcony would not open without use of force.

though the whirlpools were out of service.

Our bathroom door didn't lock, shower knob broken, TV didn't work

We had to leave the shower running for a few minutes before entering. 4.

The toilet would not flush well after one use and the draining in the bathroom was not well constructed so would take hours before the water dries/drains.

The saline water is not great to bathe with as you can’t get any lather from soaps.

The whole experience was unforgettable   It was then back to our hotel
where we continued our beach holiday and relaxed after the fairly tiring safari
The beach is pure white sand and the sea water is like going into a warm bath  just breathtaking 
Only downside is the beer is sometimes a little warm and flat and if you want to be verbally abused by a basil faulty like barman go to Moses  we found it really quite amusing to watch his rude comments to  customers 
I can thoroughly recommend this holiday
We booked ours through voyage privee

Well cleaned, only critisism is that the toilet didn't seem to flush that often.

Plenty of space, if slightly dated & dank in the bathroom.

Since the hotel is all inclusive, we were able to made very good use of our money from the meals and drinks :-) The rooms are a bit old, the bathroom in particular is run down, does not have a bathtub, i hope they can work on that soon.

but we didnt complain because we really didnt expect one, the bathroom was large and clean and there was always lots of hot water, wifi is a bit poor but you have to remember where you are and I was grateful we managed to get a few emails during the week.

The bathrooms are a little tired and it is pot luck as to whether you get a hot shower or not.

Towels do not smell soap, yes they are dry.

but they were short showers and followed by warm sun.

however as we left they were starting to refurbish these rooms and make the bathrooms bigger by extending the outside walls.

The pool area is nice, bar and restaurant staff are friendly.

The staff are friendly and attentive, with Dowbarn, the waiter at the main restaurant, being a true star among them.

Biggest asset is the staff who are all super friendly and helpful.

The waiters were very friendly, and the buffet meals were mouthwatering.

Mama Ruth from housekeeping was very friendly & kept the room very tidy.

Your rooms are so clean the environment is so friendly and food is at top.

It was a very fantastic place, it had some of the best rooms you could have been to, it also had very friendly staff who was there helping at any time possible, this included helping from any requests in the room, to any where in the hotel.

Beside that hotel is nice, rooms clen, food very tasty and various, stuff nice and friendly.

My 5 day stay was made memorable by the hotel staff who were quite hospitable and friendly.

Service: Friendly staff and top on the list was Flora, Vincent and his look alike who went out their way to ensure we were comfortable and waited on us with alot of joy and banter.

The staff were friendly, available and accommodating.

The staff are so friendly, the views out of this world, the beach clean, the all inclusive diet is so amazing!

They are super friendly and mean no harm.

We had an amazing time here - the staff are super friendly and helpful, the grounds are beautiful, and the beach is immaculate (white sand and perfect water for swimming).

The staff were friendly and the ocean front property allowed us to go back and forth from beach to pool seamlessly.

Staff extraordinarily friendly and helpful.

Upon arrival the service was friendly, rooms were clean and Pools and restaurants looked pleasant.

Beautiful architecture, spacious rooms, friendly, polite and helpful staff.

Staff typical Kenyans super friendly, happy and so helpful.

Sheets, duvet, pillow cases all smelled of urine!

Got to our rooms, completely out dated and have a very fungal smell.

I also experienced the laundry services and was disappointed cz what I gave to be cleaned, a hoody came back with the foul smell it had.

The room decor is dated (90s style) and smelt damp.

The rooms were dirty, smelly, dirty towels, stained taps which looked disgusting.

I find this to be disgusting and a sense of remorse or steps to ensure this never ever happens again to have not been put in place.

At first the room we had smelled of damp,

The only problem for us was a damp feel to the air in the room,

Terrible sewage smell  near the pool at Neptune Palm, which is supposed to be the best of the three sections.

but it's no comments, the oranges stale, food plates are not enough people have to wait in line, are you serious.

The rooms in bungalows are ok,, except a worn furniture, and the net around the bed was old, smelly and had a few holes.

Some of the rooms are a little tired and smell damp.

However, some of the sunbed towels didn't smell!

Somewhere along the lines most guests got a nasty tummy bug.

The beer was watered down and flat half the time, the soft drinks were not fizzy at all (diet coke is not included in the all inclusive deal), the house red wine is untouchable and tasted like paraffin, and the house spirits were disgusting.

The towels are disgusting & they stink, that is if you get any.

Regards to a lady called Rehema, she was very welcoming .

Lovely Location with views across Indian ocean.Staff were very polite and helpful.

They took me to another room and the guys were very kind.

But nothing stands out more than the excellent customer care from the staff.

Not forgetting managers at the food restaurant so calm and trust me I will come back with my family.

Additionally I want to thank all staff for my son’s birthday surprise.

Dec, 20, 2023

Nov, 22, 2023

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