Firstly the rooms had no towels
Secondly the bathrooms were flooding after showering
Thirdly the customer service was extremely poor
Fourthly the bedding were smelly 
Fifth the food was monotonous without variety and tasteless.

Bathroom was old and water was salty could not even brush teeth with tap water, the toilets weren't flashing properly.

Had to use my flip flop in the bath and I didn’t wanna touch anything there.

The Customer service in this resort is non existent, disorganized should be their other name, the rooms we were given were run down, had cobwebs, rusty taps, bed sheets that had hair remnants,dirty looking old towels,mouldy walls, towels that couldn't flash..
Their is just so much wrong here, most waiters look unhappy, disengaged, a few were happy though..80% of the population is white

One of the two air conditioners was not working properly.

The staff work really hard here and if they sometimes seem to be laid back this is their way of life , not like us who are always on edge under the pressures of life to have everything we want when we want it !!

but with salty water and due to the salinity their bathroom fittings do have salt marks.

Housekeeping services were below par, the towels were yellowed and smelly, the bathrooms were also not clean and the bath mat not changed daily despite being wet.

Some points are still to be improved though, mainly the broken treadmills at the gym and some of the shower towels quality.

The staff were rude abs uncooperative to us while showering white people with all attention.

though the telephone is not working so I had to walk to the reception area so that I could request for a baby basin.

The water in the showers is salty too which hurts the hair so thats asetback too

However the resort is far away from the center of Diani and the water of the bathroom is salted.

But the bathroom looks it needs some revamp as things were not that Impressive.

The rooms and bathroom facilities need an upgrade as they seem to have seen better days.

The Amani Tiwi Beach Resort is near these landmarks: Snake Park, Arlom Kenya Safaris, Serena Beach, Baracuda Diving Kenya, D.M.

Walking on beach safe and water excursions available.

We went there on 10th and left on 14th.your reviews here made us come to you (kizuri hujitembeza)it was our first time in coast and amani tiwi gave us the best memories the staffs where nice Hariet who welcomed us with drinks,Adam the mixologist at the bar was friendly and full of stories you can't be bored when he is around.we were on full board plan we enjoyed everything with no limitations(there was small limitation on bar section on stuff we did not drink)

I will make it short and clear,.. from the moment we arrived to this paradise until we left everything was excellent, the reception, the room , the pool I bet best in Africa, the beach, mouth watering food and beverages .

There was a nice place for beach volley ball as well.

They even planned a surprise dinner, by the beach, for us.

that runs from the resort entrance to the private beach.

The beach is nice with many beds and we had really good beach volley games every day with people from every side of the world.

There is a stretch of private beach that is kept clean at all times and offers travelers a good place to relax.

It was amazing having the choice of both the pool and the beach and we had a fun and relaxing time.

In the middel of the jungle at the beach.

Located on a beach front, you can take an evening stroll collecting shells

Amani Tiwi Resort is barefoot luxury all day long. Located on a perfect private beach with palm trees  (and hammocks!)

We loved the resort, its large comfortable clean rooms, beautiful pool and view of the beach.

a beautiful view of the beach which comes with a cool breeze,the place is secure and buffet services😘.A vote of thanks to John Karanja,Thomas,Dorcas,Mercy n Mr.Kulembwa
I noted courtesy,great concern n appreciation among others. .

The beach is great and the hammocks are a good resting place.

The hammocks by the beach are pretty cool.

The resort has a pleasant layout and is well located next to a beautiful beach.

We loved every bit of our stay.The hotel is beautiful,clean rooms.Large swimming pool and access to private beach.The food with daily themes and variety was so tasty.Daily evening entertainment and the staff were very helpful and  caring to make sure our stay was pleasant.

Pool view rooms are really nice and spacious.Amenities are good.

The pool is very big and lovely, it needs to be cleaned regularly as it was a bit murky at times
This hotel gets points for being wheelchair friendly and they have done a great job with acessability.

but we enjoyed our plan to the fullest .menu was different every day and alot to choose from,I loved the dinner themes they set for us it was just on another level.rooms were clean and spacious,the showers were good.the pool was always clean.

The pool is great and once again very clean with staff cleaning from day break.

.many thanks to the manager Avin the Animation team especially Robert the pool guys my friendly mate Batesha.

Otherwise the rooms were spacious 

Activities: Pool table, darts, table tennis all provided for a nice break.

Incredibly picturesque and spacious, complete with a pool (with 2 bars!)

Unbelieveable nice pool 250 meters long with enough beds.

is only steps away from the pool and our room provided for ultimate relaxation.

The swimming pool fun for all age groups.

Nice pool for adults and kids, good evening entertainment,Nice menu,  the bar is perfect for drinks, waiters are friendly especially Simon 
Clean beach ,
Nice deco  and gardens,presence of wild animals brings nature closer 
Just love it

Beautiful family vacation.. really friendly staff especially mercy, Diana,Berly, Emmanuel and Simon.a nice place to be with the little ones.. swimming pools clean and the beach walk was amazing..will definitely visit again.

Ooooh, the swimming pool is to die for too.

This hotel has very good service, nice staff, well equiped gym, one of the largest pool I have ever seen.

Their stories gave me some basic understanding of the very poor standard of their lives and no much hope for better future.

Food is bad,  service is poor, AC does not work in the room, location is not so good as well.meals come without drinks unless you pay separately for it on half board.

the all inclusive meal plan..very poor on meals and drinks menu.

The hotels odd policy for guests to finish their 1st drink before getting another gets rather annoying which I presume is to save money due to guests less frequently visiting the bar, snack bar food quality is poor and menu is limited to five dishes if a remember correctly, where are popular snacks like the burgers, wings, chips, ects?

but the rooms need some renovation expecially the bathrooms, no enough pool beds and pool mattress, cheese during breakfast is of poor quality maybe the  cheapest in the market, yoghurt is never there one has to order to get it.

TV room entertainment is limited and poor, had problems and reported it. 10.

Wi-Fi connectivity is poor if they could improve on that, please.

The all inclusive drink selection was poor, so better buy your own drinks.

but the service is very poor,  the food is pathetic to describe and the beach front is full of sea weeds.Hope the management can also replace the analogue TVs in the rooms.

The poor quality rice was always undercooked and clumpy, the veggies were overcooked and had no flavour to mention a few.

however that they should improve the cable connection in the room TVs (poor signal)  and also to bring back the Diamond Night club which the hotel had before.Other than that , Amani Tiwi has always been fantastic  and that is why we keep on coming back  :-)

The showers run (warm) salty water and the wifi is pretty poor.

Dirty salty water pools with not enough pool towels (we waited three hours and still no towels), unfriendly staff they, poor animation kids actually played musical chair like your in some birthday party, worst music played to mention

Huge workload affect quality service and hence poor perception of hotel.

Enough activities, food is average, wi-fi poor.

Wifi is only available at the reception area, in the rooms there is poor signal and most of the time you will not be able to use WIFI especially if the hotel is fully booked.

In particular, their all inclusive package was poor with the hotel running of of the drinks covered by the package or being asked to wait till the next meal is served, that beats the whole idea of all inclusive as they have packaged it.

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Harriet and Emmanuel the receptionist, Yusuf the restaurant supervisor,Adam the bar man and our everyday waiter at the restaurant Kelvin..We are entirely greatful for the lovely stay and great customer service you accorded us.

Our waiter Mwinyi was of great help during our meals.

Great service at the bars with a good chice of drinks, food was very good with a good choice and hot.

the food is very good thanks to the new chef a lot of variety . .

Very friendly & professional staff.Beautiful & spacious rooms.We really enjoyed our stay.Thanks to Valentine at the front desk,James @Bella vista,Juma @the palm restaurant & Peter @the poolbar & sharp shooter(security) your service was commendable.

Thanks to Emanuel from the reception Robert from Animation and all the staff who made our stay Great and Enjoyable, except for one incident that I must mention, the head of of animation Grabbed and pulled away a friendly guest from the dance floor, spilling his beer and almost made him fall.

Also a special mention to all of the kitchen staff who provided a wide range of fresh and delicious options every meal.

Plenty of restaurants with freshly cooked good food, including vegetarian options.

but the food was not accommodating vegetarian diet.. the room was good.

One of the best resorts visited, very friendly staff nothing was to much trouble, great restaurants and food and the facilities were second to none.

From the start, we had a lovely welcome with refreshing drinks and food after a long flight which was much appreciated!

An awesome welcome from one lovely lady Harriet who was warm and professional.Amani Tiwi the place to be-beautiful,clean and well kept.the rooms were clean and the food so yummy.

Rooms are clean, spacious and very well maintained, never had moment of complains despite reading negative feedback  from my fellow travelers, I'd rather say they are exaggerated, Its a world class hotel with the Maintenance team working 24/7 for there guests comfort and attending all there complaints ..

    Food .

Our room was spotless and remained so for our weeks stay, we could even see the ocean from the front and back it was perfect and of course the view of that pool , it’s the best pool ever and I’ve had the use of some great pools all over the Caribbean

The room was always clean and well maintained and thanks to the room cleaner.

The place is clean n rooms are huge n well lit.

Clean Rooms and Hotel in general, Friendly staff.

The hotel and rooms were very clean aswell as the pool.

Clean rooms and an awesome heavenly ambience.

The rooms are quite clean and quiet and the bed s are comfy enough

The rooms were so clean and tidy.The only issue I faced was the Washroom.The washroom is designed the way that if bit of more water is spilled in bathroom then it would start coming out of bathroom and spoil room as well.Apart from that all the bathrooms are bit spacious , Bathtubs are provided in each bathrooms.

Our rooms were very clean and comfortable.

Swimming pool food & restaurant rooms are clean an spacious Cheers cant wait for the next visit next year

Good:-
Swimming pool 
food & restaurant  
rooms are clean an spacious
staffs are friendly 

Bad:- 
Hotel located in kiwi beach which is full of  sea weeds /corals
Toilets need more attention, might be a renovation.

There spa is excellent , the hotel is just next to the beach , the food is awesome , staff extra freindly, the rooms are very neat and big enough .there are lots of activities daily from the amusement team.

The rooms were clean and tidy at all the times i was there.Food was in plenty and there was a variety to chose from.I liked the long range swimming poll.The beach was tidy and the security was available around the beach.The staff is also friendly.Keep it up Amani Tiwi.

The pools are awesome, very enjoyable to the very bit, The rooms are clean and welcoming with AC which was very helpful because of the hot weather.

but the family of monkeys was a great entertainment to me, and I am sure to other guests as well … it seemed though they liked the doughnuts even more than me … lol.

But most of all I wanted to thank all of the staff, especially Issa, Esther, Khamis (Gaga) and Ishmael and the rest of the animation team, literally all of the chefs and servers and Chief Chef, to all of the receptionists and last

Entertainment: Pretty good, the Maasai dancers especially looked authentic.

Beryl, Juma, Hassan, Juma (yes, the 2nd one), Jones, Shaban, the Chef and the entire team made sure that we were very well taken care of.

A proactive animation team, for those who are interested.

The hotel also has an animation team that organises various activities.

So many activities and the animation team is fantastic - especially Khamis.

really good and qualified animation team.

Great people for animation, the Hotel is absolutely breathtaking when you enter the reception lobby with ample space.

They have different  entertainment for the visitors, i enjoyed the morning zumba session, night dance, the gym, pool games, they also have the best massage and Sauna to make your stay more enjoyable.

Vincent at the entertainment and Sophie at the SPA are incredibly kind as well as Mike at the main restaurant and Mbui on the beach.

they have three other restaurants , the sultan dhow serving a la carte menu , My favorite bellaVita, and one is on the right end of the beach . ANIMATION..

One of the best resorts, had a wonderful time with family, excellent staff very professional and friendly, excellent rooms,food, beach, pool, kids play and entertainment.

service were nice especially the waiters ( very friendly), entertainment OK, food was just OK (wouldn't miss it)
the pool is big we loved it,

Monkeys:  I am sure they are a nuisance to the resort and staff,

Fish served there was too good..
Staff are very friendly .

but the service team still left the cake with him.

but so far so good I don't regret spending the holiday there.i would recommend you guys to anyone keep up the good work just work on the entertainment part

The fitness Instructor; Ken is very friendly and helpful.

.the superb friendly Jenifer and all the team thank you

The best of the hotel are the staff, most of them are very friendly and very helpful.

Staff members are very friendly and supportive.

She is a host who will make you feel at home.

but we did not get hot water until the last day.

Water polo, water volley ball available when there was a crowd.

For us as 3 persons staying for 4 nights that runs up to 150.000 KES just paying for water.

The WiFi was horrible the entire week we stayed there and water was salty in the rooms those were my only cons for our stay.

Asked for room service to deliver bottled water.

but be aware the tide does go out here which leaves the beach quite rocky ( I think exposing dead corals ) which does create lots of rock
Pools so does make it not quite such a pretty beach on the eye when you first see it but the sand here is very white and beautiful beach shoes are essential for walking out to the water at low tide , but this is nature and for me just adds to the experience the ocean is really like a bath the warmest water ever and at low tide can sit in the pockets of water left behind and just bask in the sun and people watch those on the beach and watch the camels which occasionally pass by .

Bars are open only from 11 am, after 9 am we were thirsty, we wanted only cup of water, and bartenders didnt want to give it us :/

WiFi is not perfect, there are some places where you dont have range.

The water from the tap is salty and they only give 500ml of drinking water which is not enough.

Imagine brushing your mouth with salty water it's   hell .

The only thing that bugged us most was having to get water in a glass.

Additionally, the water was hard and couldn't lather.

You come from the ocean and there is no need to shower since you are just using the SAME water.

There was never hot water to shower with.

There are very few beach boys and they are not allowed to venture above high water mark in front of the resort.

but sadly it isn't.The rooms are spacious,hot water was flowing from the shower which was awesome  but the telephone wasn't  working,the swimming pool is big and fun to be in,their beach is OK but the staff here are horrible and haven't been taught to use their words carefully.

but not that bad just ensure you use the bottled water for drinking.

With high tide the red warning flag is raised, so impossible to enter the water.

Amani Tiwi Beach Resort

bathroom

poor

water

room cleanliness

staff

restaurant

beach

pool

show

Nestled on the pristine shores of Galu Beach, this boutique resort offers a serene escape from the hustle and bustle of everyday life.

Beautiful setting with white sandy beach and being a smaller hotel very friendly and relaxed.

but is in a quiet secluded spot on a lovely white powder beach and heaven after a full on safari.

Thank you Pamela the Manager and her team ( not forgetting Rasta the Hotels guardian dog ) for making my friends Beach wedding perfect and most memorable - well done and what better place could there be……

The beach is picture-perfect - we got out early for a couple of walks and sunrises, and to avoid any ‘hassle’

The hotel is located in a quite area on the beach and a has a lovely tranquil atmosphere with comfortable, spacious accommodation.

The hotel is based in a very quiet area right on the beach.

Pinewood beach resort and Spa
Diani Beach, East coast of Kenya

The resort is the prescription from heaven for travellers overwhelmed by the rich diversity of safaris in the Mara and elsewhere in Kenya.

However, each day we were hounded by beach salesman, following us relentlessly up and down the beach trying to seek trips and souvenirs.

but friendly family all inclusive hotel with amazing food and brilliant staff, right on a lovely beach where you can walk safely, great pool and swim up bar, excellent rooms, a variety of cuisines in various locations with themed dinners by the pool or on the beach some nights, caring front of house staff and owners visible and involved to ensure all goes smoothly, highly recommended

All the blocks are located along a walkway leading down to the pool/beach, where there is a super beach bar for those evening pre-dinner drinks and after dinner cocktails.

Pinewood Beach and Resort is situated on one of the world's finest long white sandy beaches built with unique art and creativity enabling natural effects at the resort.

Special mention also to Nimrod and Paul at the beach bar.

i stayed for a month and I was seriously considering extending my stay in Kenya because of how much I loved pinewood and diani beach.

The beach location is stunning, excellent pool and superb (and varied) food served on the beach or by the pool, as well as the restaurant.

Dinner is served in three areas, the restaurant, by the pool or on the beach with a choice of food - top class.

The staff, led by Pamela, were attentive, friendly, and always willing to go the extra mile to ensure our comfort.

It is a small, boutique hotel, it is beautifully designed, the food and drink selection is varied and of very high quality and above all, the staff are all so friendly and helpful.

On arrival, after a lengthy 2hr transfer, we were greeted with friendly smiles and a welcome cocktail - great start to the week.

The staff are friendly and so helpful and looked after us very well.

Very quiet and relaxed atmosphere and the staff are so lovely and friendly (not sure about other reviews complaining of music, I never heard any other than very quietly in the day at the beach bar if your were sat there).

The service is amazing and all the staff are welcoming and friendly.

Plenty of space and different areas to relax, the suites are cleverly arranged so you’re not overlooked. The staff are friendly and so helpful (special shout out to John who looked after us very well at the beach bar!)

Super friendly and helpful staff, amazing food and such a relaxing environment.

Every single member of staff was charming, extremely friendly and always knowledgeable about whatever question was asked. The staff really seemed to care that guests enjoyed their stay and the resident manager (Pamela) was one of the most professional (and very nice!)

What strikes you the most is the friendly staff, attentive and always smiling - a joy !

Romantic atmosphere, friendly staff, lovely place.

The food was great and varied, great service from the very friendly staff.

The bar staff are truly amazing and really friendly.

Great place for drinks, lunch and pizza, then a few games of ping pong
Excellent location , staff very friendly.

but  to write a review after seeing the last few poor reviews .

but shower very poor, not much pressure and hard to get balance between cold and boiling hot.

She then came and found me at the beach the next day to say she had looked into it and staff admitted it was poor.

I am not in the habit of leaving poor reviews for anything,

14 – There are virtually no staff on hand to assist around the beach or pool area, probably why there are so many hawkers and poor hygiene.

The BBQ night was poor, as nearly all the "meat" was just bones.

Having left a main road to travel down a poor dirt track road, we were a little worried about the type of hotel that would be at the end of the stretch.

the poor man sweeping leaves by the pool had a never ending job with the cheeky monkeys appearing 2 seconds after he'd finished making a mess again!

We had a private chef who was available to cook each evening in our room for us, we tried this service once, so much choice available, just a shame the poor chap had never seen or tasted items he was meant to prepare as they were shocking.

Overall pretty poor experience that we had here and we won't be returning.

however much poor press that Kenya gets in the media I have never felt unsafe, always protected and feel it is probably much safer that parts of the UK.

the roads are very poor, the traffic worse than any I have seen anywhere, and the vehicles are not built for comfort.

but have never tasted such poor quality fish.

The really poor element was the mozzy net was very past its best, had been well darned

3 dining locations all equally good with amazing food.

My room had everything I expected and more, the food was varied and great for vegetarians and the lounge areas are very comfortable.

Start your day with an excellent breakfast buffet spread and enjoy freshly brewed coffee and fruits carvery to your likings and end your day with a poolside dinner under the stars.

There’s a great choice and it’s really good quality- very tasty!

Some of the best lunch food ever, prawns, samosas, noodles and delicious thin crust pizzas.

but tasty Indian selection at breakfast and dinner showed authenticity and good training.

The food is exceptional and varied catering for all types of tastes.

The selection was excellent including prawns, pizza, burgers and nice salads.

The quality of the food at all meals was superb, with a great selection catering for all diets and tastes.

Lot of activities, themed dinner, quiet and relaxing place.

On a positive, the rooms are clean and balconies are nice.

Excellent staff
Smallish hotel to keep it cosier
Good beach
Excellent views from our first floor room
Good size clean room
Refurbished bathroom with dual showers
Own beach beds on the beach away from hawkers - this is not at all common on the south coast and it makes relaxing so much better.

Every morning the cleaning staff came to clean and left our room spotless.

The rooms are clean (make sure the AC and the fan are ON to keep away the mosquitoes).

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