The Ridges is centrally located, less than 100m to the mall, Mitchell Street and Smith Street.

The hotel is in a very good location for the centre of town

The location was right in the centre of town so was easy to get around.

The hotel is centrally located just at one end of Smith Street Mall.

It’s clean, spacious and centrally located in the CBD.

Centrally located in the heart of the CBD, it provides great access to all venues.

On the plus side the room had a new bathroom and the hotel was centrally located, that’s it.

Centrally located, good rooms and good restaurants, friendly, welcoming and helpful staff.

Located centrally in the CBD of Darwin this hotel is of a good standard and handy to everything.

The Hotel is well located in the centre of Darwin and adjacent to the nightlife and entertainment area.

It was centrally located and easy to access the town.

Located in the centre of town, you could not be in a better spot to take advantage of what the city has to offer.

Centrally located and well equipped hotel.

Centrally located and in a favorable position.

The hotel is centrally located in Darwin and close to all attractions to visit.

Very secure (have to use key card 3x before getting into room).

Payment for accommodation is done online so there is no money exchanged when checking out unless there is some other charges.

On balance, if someone asked me what it was like I would probably say "it was OK,

but the Rydges charged me the full cancellation fee that cover the whole cost of the two days without any explanation or communication with me.

but the card activated roller door was not working and the card activator on the lift wall was hanging off the wall and not operating (no signage)
3.

Make yourself aware of what happens regarding the scan they take of your credit card.

Management were rude and inconsiderate
Staff never smiled 
Must not be a nice place to work
Room smelt
Accused and charged for watching a movie were as I didn’t
Horrible hotel and wouldn’t recommend to anyone
A lot better hotels nearby

So sick of Rydges charging me for things I didn’t use. Robbers.

There was no Mini Bar charge schedule in my room, so if I wanted to have a drink, I did not know the charge.

Again, I told her that we have already requested for early check in and asked her why all these charges were not conveyed to us.

Oh and if you have a child make sure they don’t have an accident at night or you will be charged $100 and harassed with phone calls.

but we were told most mornings that there would be an extra charge.

but it showed they negleted to request handicapped room,they fixed the problem straight away even though it was more expensive,at no extra charge.

Imagine her disappointment when I advised I already had my room card and it was only their insistence around the copy of my license not completed.

If you prefer to leave a cash security rather than a credit card, you will have to wait while the staff go and take everything out of the mini bar and then, when leaving, you will have to wait while staff check that you haven't damaged the room in any way before they refund your deposit.

I was disappointed that we were charged for having four champagne glasses and a sharp knife delivered to our room.

You also need to pay a $100 deposit at check-in and even the major cards take a 1.5% surcharge which I think is wrong.

I was telephoned after close of business the following day (30 hours or so later) and told that I would be billed $100 to hire 'specialist cleaners' and that that these issues caused the rooms "to smell mouldy".

but very basic for the prices they are charging.

Cannot get anywhere without a swipe card.

although it might be a long walk…
Good security, as you need a swipe to get in the door and use the lift
Air conditioning in rooms is cold
Friendly staff who were doing their best
Close to Coles and cafes and other shopping.

The Hotel room was clean and comfortable and staff were friendly and helpful.

Good clean and quiet room with very friendly and helpful staff.

Pros: Initially clean, good location for exploring Darwin, great water pressure in the shower, mostly friendly staff
Cons: no housekeeping during your stay, so expect a trip to reception to ask for milk, toiletries, toilet paper or clean towels if staying more that 2 nights (no phone in room to call).

The staff were very friendly and helpful .

In terms of staff we could not fault them, they were always welcoming, friendly and helpful.

We found the check in was fast and friendly, we paid for parking for the rental car and they took care of it.

but very clean, the beds and linen are good, and the staff are very friendly.

Just had a drink at the bar which was friendly

Friendly staff and very clean throughout the hotel .

Rydges is so conveniently located within a short walk of many interesting attractions and has excellent restaurant facilities and friendly helpful staff - highly recommended.

but by the 18th we had had enough of staying in a poor run hotel.

BUT this Rydges was poor in service like no room serice .

Do you have any clue how hard these people are working for you under such poor conditions ?

In summary, an old, outdated hotel that smells, has cockroaches (of all things), poor breakfast offerings and time consuming parking arrangements.

Breakfast was terrible, sloppy scrambled eggs, bacon not cooked and just a very poor selection so I ate elsewhere for the other 3 days.

She returned shortly trumpeting well we will just check you in differently to everyone else shall we - poor attempt to embarrass me.

I found the staff on front desk far from welcoming , the rooms dull and musky, and the general condition of the Hotel very poor.

Quality of food for breakfast was very poor.

could be a lot better, customer service was poor.

The free Wifi has poor reception and constantly break-up and need reconnection.

but feel it is poor value for money and not worthy of it's Lonely Planet recommendation.

First the receptionist staff had very poor English.

average place to stay, no in house restaurant for dinner with restaurant referral being of really poor quality in regards to service and food.

Our customer service experience was :-
- we had to carry our own 6 bags to our room, no help offered;
- the check-in experience was poor (the man on the desk may have been in training??

Morning breakfast was too mobbed for the poor lady waiting on us!

Worked out $150 per night - much cheaper than the other big name hotels - who appear to be old/dated and with poor reviews.

It was clean and the room was serviced after a few days.

but the room was clean, cool, well equipped and just what we needed.

The room was very clean and the amenities were excellent.

Not much more than a clean room and towels.

The hotel room was very clean and comfortable.

Hotel was clean and the room was very large.

The Rydges was a fabulous location, rooms were spotless , beds very comfortable & staff extremely helpful.

The room was very clean, large and the beds were comfortable.

Rooms clean and tidy, decor a bit dated , reception good, looked after our bags whilst away for a night.

The room was clean and spacious, number 206.

Room clean and well appointed, the pool is OK

Easy check in, great service and clean rooms.

The rooms were clean and basic amenities were provided.

Room was clean, staff were attentive to our requests.

Room was clean and spacious with a good bathroom.

Popped up to Darwin for a quick Business trip, The Rydges Central is exactly that, Perfect location in the heart of town the room was clean, neat and tidy, very piratical and modern, Its definitely a town stay sort of place.

Bus service is good and can get around seeing places.

but for the price I’d expect a full service hotel. 7/10

The restaurant was great as was the food and service.

We spent our last night in Darwin here, and were very impressed, from the room upgrade upon booking in, the cleanliness, reception service, and offer of a late check out.

The bed and pillows were just right, customer service was impeccable, dining room service was excellent.

Last week, was the first time I have stayed under the new branding and was excited by the prospect of a new owner (Rydges)

The service received at check in was efficient

Booked this hotel and breakfast online - excellent online service and receptionist.

Everyone was friendly and service was good.

Good location and welcoming, efficient checkin service.

The hotel has below ground parking at a fee, this comes with valet service.

but  probably because of  price, central to city, harbour  and pubs, staff very helpful and service of  rooms available every day, lovely big  bed, buffet breakfast available but we didn't partake

An excellent breakfast is served in their Level 1 Restaurant and has a large selection of choices both hot and cold and service is prompt and friendly .

but great things to say about the service we received.

if you want value for money, great service then put Darwin Central on your accommodation list.

Location was central, cleanliness and service excellent.

The whole building stunk like stale cigarettes, (nowhere for smokers, except the alley-way at the entrance,so I guess people have been smoking in the rooms).

The towels smelt disusting and no one to contact to rectify.

No one at check in, check out, foul smell in the parking that you pay for and continues into the rooms via filthy dated lifts.

but the area was at best disgusting, the paint was peeling off the wall and was black with mold and a door at the area of the changing rooms black with mold and also the water in the pool was a milky color so we never used it.

The room we had was musty, the tropical humid aircon smell that the older hotels have, The room had a window,

The moment I opened the room I was overcome with the musty, stale smell, which was off-putting.

Windows don’t open, room was dirty and smelly, air con caused headache (probably hasn’t had a clean filter in years), breakfast for $28 is a rip-off, staff looked like they didn’t want to be there (can’t blame them, I wouldn’t want to work there either).

No ventilation, so room smells like cleaning detergents, nor natural light.

Pastries were stale and we felt it was a little disorganised.

but adequate, but smelled musty, as others have commented.

Went up to room and very musty / stale smell .

There was a mild smell of urine from one of the beds

From the 20 odd people standing at the front entry (from a conference) smoking and blocking the entry somewhat, to the lack of parking, I know this is inner city, and I know the hotel offers valet parking

But I would visit again because their are more pros and cons, because I am comfortable telling drunks to p*** off when approached whilst smoking at the door - others might find this a deal-breaker.

but our room had quite a strong musty smell.

The person at the front desk came up to my room and connected me to the next room's wi-fi so I could access the internet.

The Irish girl on reception in the morning was super helpful.

Thank you to all staff who made our stay memorable.

My wife called reception straight after this.

If there was an emergency good luck in having someone answer. 3.

but they have the best receptionist ever (Sarah - really helpful and understanding of our needs)!

Okay if it was rated a one or two star as you would know what to expect, this was terribly disappointing, couple of staff on counter were quite good

As we were leaving at 6:15am and wanted to leave our luggage for a couple of days, we again reminded the hotel that we needed someone to be at reception at 6am to take our luggage.

There was NO-ONE on reception at 18:00 Wednesday when we arrived to check-in .

I returned to the desk and asked if there was a room with a better outlook which she did give us

Spacious Room and ensuite
Feedback for improvement to improve television reception.

but got there in the end, the front desk staff were great, had an issue with my door card daily not working and had to get it re coded/replaced.

Front Desk staff were very approachable and helpful.

Rydges Darwin Central

creditcard

smell

poor

room cleanliness

center location

service

but the shower leaked and it probably did need a bit of TLC to improve it.

The only thing is the bathrooms need an upgrade.

Room has no utensils or cutlery, drinkable water and only basic toiletries .

but very outdated bathroom with disgusting shower curtain and loud air conditioner which is freezing and not adjustable..

Breakfast was very nice, but cups not always available and many are chipped.

but the bathroom definitely needs updating.

but the shower curtain was just too skimpy which coupled with the very small lip to the shower recess made it impossible to shower without flooding the floor.

Our “suite” was a joke with NO sea view, dirty room, dated furniture and bathroom, shower that was that bad camp showers would rate higher, lighting in the room was about as bright as a candle from the 20’s

The room was not as clean as we expected and we did need to request a clean replacement towel on the first day due to a dirty one being folded and left in our bathroom.

Black mould on the shower floor and wall. Disgusting.

but I found hair in the basin, the toilet hadn't been cleaned, the view from my room was of a pool with leaves in it and 2 old wheelbarrow.

Moved to Room 421 where toilet was not able to be used due to its proximity to the shower screen.

We stayed at this hotel as part of a ghan train package and on arrival were disappointed to find that the swimming pool had been drained for maintenance and it wasn't until we were leaving that we found out from other guests that we could have used the pool at the hotel next door.

The bathroom was a little dated with a bath and separate shower and shower curtain instead of glass door.

When I entered the room I noticed some sort of burn marks on the bathroom mirror and there is general wear and tear in the room.

however the rooms need a refurbish, especially the bathrooms.

The tiles/floor in the shower was a little slippery though.

The small bathroom was like that of a cheap motel – very small and with a shower curtain (in a 4-star hotel in 2022!

All the amenities you come to expects these days, the king bed was so comfortable as were the pillows which is a must for us being lite sleepers, we slept well.

Pros: 
- Nice pool area with plenty of deck chairs and 4 x covered areas 
- Rooms are spacious and very clean
- Comfortable beds
- Service was really good, staff are friendly and couldn't fault them.

Hotel room was clean, and bed was comfortable.

Comfy beds and very clean sheets 
Great breakfast in morning with plenty of room to eat and be comfortable.

The bed was very comfortable and room clean.

Our twin rooms were both clean and spacious with comfortable beds.

Bed comfort was good, as were all the complimentary products.

Location is good, staff are excellent, comfortable bed, room serviced daily and ok breakfast.

the room was a good size with good facilities and the bed comfortable.

but had comfy beds, good air con and lots of space.

The bed was comfortable and the room a reasonable size.

The rooms were nice, the bed comfortable.

The one saving grace - the bed was comfortable.

The room was ok….clean and the bed was comfortable

Beds were comfortable , water pressure excellent, staff happy , friendly and service was excellent

Beds/ mattress and pillows are comfortable.

No water pressure in the shower and cheap shower head fitting.

Unfortunately a bit of artificial light comes through the main door at night and you can hear general noise outside the room thanks to the auditorium-like design for the main atrium which echos anything other than a whisper.

Unfortunately, these qualities and the dated rooms were not reflected in the price during our stay in September.

The hotel is in reall need of a facelift.

We stayed in the Hilton Doubletree twice - one before and one after a tour to Kakadu and Katherine Gorge - the rooms are a little dated

Whoever signed off the internal design should be shot.

An older style hotel so nothing really special about the rooms or overall look & feel.

It has no homely inviting features whatsoever and absolutely no atmosphere.

The decor snd atmosphere is completely bland .

Overall opinion; dated, average, over-priced, quality staff.

The bathroom linen is so badly worn and frayed, even my rag bag has better quality rags in it.

All staff we encountered were friendly and efficient and the housekeeping did a great job cleaning our room daily.

I was most impressed with the new renovations, ambiance and most importantly friendly service of the staff.

The motel staff were wonderful, efficient, friendly and so compassionate.

Some of the staff are friendly and helpful.

Staff friendly and helpful and would recommend.

Ruby and the other staff were all so friendly and welcoming.

The Hilton staff were beyond helpful and friendly throughout the stay.

The breakfast buffet was excellent and  the  staff friendly.

The reception staff were friendly and helpful at all times.

Stayed here recently as part of a tour package.First of all the location,right on the esplanade is fantastic.The beds are so soft and comfortable.Staff are so warm and friendly,special shout out to Ria,she remembered me by name every day.Delicous buffet breakfast every morning.Only slight niggle the bathrooms need updating.Our shower leaked.Apart from that we thoroughly enjoyed our stay.Thank you.

Reception staff were very friendly and helpful.

Friendly staff welcoming on arrival, helpful and good knowledge of area.

The reception desk staff were polite and friendly and we were soon on our way to our 5th floor room, which turned out to be far from the elevator in what seemed like a separate wing of the hotel.

Staffs are so friendly and willing to help.

The staff were very friendly throughout our stay and the breakfast choices were extensive and good quality.

Pool area and bar were fantastic and all staff were pleasant and accommodating.

It was a very welcoming hotel to stay in, and with the large resort style pool area, I found my stay very relaxing.

Actually it was great to have access to that restaurant and pool area also and you can charge back to the room from there too.

Front desk service is good and the pool area is pleasant.

In saying that it’s in a great location and the pool area was great as was the food and the staff were lovely.

Table and chairs outside the pool area or sunbeds around the pool.

The pool area is lovely, the dining/breakfast room is very comfortable, with a view to the pool area.

The pool area was lovely with loungers and a great bar serving afternoon cocktails which also did happy hour between 4pm and 6pm.

Pool area didn't appear too popular (very quiet), you can also use the Hilton pool next door which is larger and offers more lounges.

The exterior of the hotel is old/tired as is the pool area and rooms.

The pool area is lovely and modern and a great space to escape the heat for a swim.

The pool area was nice; happy hour between 4-6pm was good for meeting other people in the hotel and chatting.

The room smelt of cigarette smoke and mildew.

My partner made the mistake of getting under the covers and woke up in a river of sweat!

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