Availability of food/drinks - that was on the menu - All listed items in the menu card were not available - that was a bit disappointing.

Just one thing to add please add Momos of all types to your restaurant food menu card.

Compared to the tarriff they charged rooms are pretty small.

My biggest complain was the extortionate charge I was quoted for a taxi to Namchi.

Although I had availed a CP, no one in the dining room offered me a Menu card.

Poor maintanance of the property as a whole 
Room service poor - we have to call again and again everyday about towel replacement 
bed positioning bad as the switches of the room and power plug to charge your phone is on wall with which bed is attached.

- The bed positioning in the room is bad because the switches of the room and power plug to charge your phone is on wall with which bed is attached.

Two things that I did not like , firstly they had a mountain view room which they charge a premium to book, did not have a great view of the Kanchanjungha.

9)if u are settling your bill with your card chk witht them since their edc machine is down sometimes.god help you if the telephone lines are down early in the morning.

Only disadvantage I felt was the steep climb to the hotel and super charge by local taxis to drop you in the hotel ( Rs 200 for less than 1 km drive ) if u are unable to climb.

Some of the plug points for charging were loose.

You will get other options in town with amount they charge.

There is no free wifi, and is charged at a very high cost.

And better to leave your keys at the front desk, coz if you lose it they will charge you Rs.350.

I could have stayed at hotels that charged me Rs900/day and provide warm waters in buckets when you need it.

The staff is overwhelmingly friendly and will go out of their way to help you with anything necessary.

Talking about the staff , the general manager .Mr Navneet was  really friendly and he has maintained everything in a proper manner , all other staff was nice to us.

We had a beautiful stay and food and all Thanks to Mr. Navneet who had handled everything so well that everything was good and best, all staff was friendly and co-operative  you can have feel of vintage and modern together at the property.

The staff of the reception area is very helpful and friendly.

Very nice hotel home atmosphere excellent view old hotel rooms excellent views from hotel chefs is too good and friendly service excellent tasting food don’t miss breakfast in this hotel antic rooms antic furniture British service by staff

Every staff of Sinclairs were very friendly, sweet and receptionist guided us for city tours with utmost care and restaurant staff treated us like home with delicious food.

Good Experience with friendly  staff room was nice with basic amenities .Staff were really very helpful and couteous.It was very difficult  to climb the steeproad to reach the hotel and road condition is very bad in shape due to some construction going on side by hotel.

The first thing that struck us as soon as we walked into the hotel at night was how warm and friendly the young girl, Pragya, at the reception was.

Excellent location, rooms are very well maintained, friendly staffs and good food . .

I a wonderful stay at Sinclairs, Darjeeling.. the staff is super friendly and the room service is great.

Staff members Pragya, Swarajya and Sanjok very helpful, kind and friendly and made us feel at home!

All the stuff and member of the hotel is so friendly it feels like home.

Food service is good, very friendly and helpful stuff.

Without doubt one of the best hotel I stayed during my time in Darjeeling! The staff was extremely friendly, the restaurant very flexible (appreciate this!)

Staff were very friendly - special mention to very active Nima and Smriti from the restaurant.

Mr. Anil and Ms Smity are very friendly and helpful.

Restaurant manager Anil pradhan nd staffs like smriti nd saraswati were very very friendly nd humble..they truely add more stars to my stay..i will surely recommend my friends nd all my family members to stay here..

Staff are very friendly and co operative.

Whatever ordered it was done immediately good hospitality staffs like Sumit, Smriti and house keeping staffs all were friendly.

Local market is at a walking distance of 500-700 metres. 6.

Pragya at the reception is the perfect host to you and will guide you and help you with genuine care and concern.She offered us an umbrella when it was raining..guided us about local sights as well as gave guidance on teas to buy.

.food quality was excellent we enjoy alot.best part of this hotel is staff behaviour are excellent .Special mention Mr.Anil and ms smriti from Restaurant and Mr.yogen and Nitesh from front  they are always ready to help and they also guide us for local sightseeing too.

Well prepared dishes of local cuisine plus some international flavours also available.

Even with some staff helping explain rules of the local games.

At dinner, you can request dishes to be spiced to your liking and definitely try the local dishes.

Was a great experience.staff is so gud n helping.food is good.the local market mall road is at a walking distance.the hotel don't have a lift so remember when asking for a room at a higher floor.overall it was a good experience.

They also arranged a tour guide and taxi for local sightseeing.

The location is nice, very near to local street food, markets, and shops.

Reception staffs are very helpful and can give valuable suggestions regarding local tours.

The dinner and lunch much had sone local delicacies which we tried.

At a very good location accessible to local markets and ~ 1.5 km walk to the Darjeeling Heritage Train station

From the host to the wait staff to the chef, everyone was very welcoming, helpful in picking a good variety of dishes, and even suggested some local entrees which was delicious!

It's near the mall road and the other local markets.

Even the housekeeping guy- Guru was very helpful for local tips and assistance whenever required.

Due to the recent local political disturbance we did not encounter too many tourists very less tourists and we thoroughly enjoyed our stay in Darjeeling!

This destination has an attraction of almost 24 points which can be visited hiring a local cab.

great breakfast (good mix of western, Indian and local fare), very courteous n helpful staff - even the Chef personally checked on all diners; they would go all out to make your stay as comfortable as you can imagine; the property is quaint from inside n I loved the gallery on Floor 1 with avid description of the colonial past of Darjeeling n the some of great Writers / Historians / Scientists connect with this location.

However considering local Hotel standard one better accept what is offered.

The driver was extremely polite & courteous and helped us to bridge the gap in local language beside organizing her checkup in the hospital with his local contacts.

food quality was awesome .all staff are very helpful and very polite .. Special mention to Mr. Navneet and his team for their excellent service.

Stayed at sinclairs during puja time .staff are very helpful and cordial.Specially Yogen with his team pragya swraj and sanjok from receiption .They are really helpful in arranging transport for sightseeing.From restaurant Anil and his team Sabina ,smriti are really nice and food at restaurant are yummy and delicious.Morning breakfast are varieties of choices.they served both north and south indian .Thank love to visit again.

Special mention to Mr. Anil and tem, Mr. Yogen and his team for their excellent service.

Awesome hote in Darjeeling hotel Sinclair manager naveenet  and his team are.

The eversmiling and energetic staff is always there to help.

but really well maintained and hospitality was excellent and staff were very helpful .Check in was done very smoothly with a cup of Darjeeling tea as a welcome tea which was a nice gesture from Mr.Yogen and reception team.Room was clean and housekeeping ladies did a great job during our stay .

Staff are really very helpful and trained.Tgey are very courteous in every way.quite difficult for senior citizen because lift facility is not available.Food served at Hotel is excellent .

What stands out is their welcoming staff.

we had a an official event & d entire team of sinclairs Darjeeling along with d GM, Mr Navneet Gupta  gave us unconditional support in every area.

I would like to thank Mr Anil Pradhan and his entire team for providing us such a pleasant experience.

Let me first give my heartfelt thanks to all the staff who were so pleasant and professional.

Wonderful Hotel with great staff's and beautiful view of Kanchanjungha mountain.

Wonderful Vintage hotel with lovely staffs especially GM Navneet and his team members taken our proper care.

Stayed in Darjeeling Sinclair, excellent stay with gorgeous view's of Queen of Hills Kanchanjunga, love the hospitality of the staffs especially GM Navneet and his teammates Anil and Yogen along with all the staffs.Careing like family and always asking about our Stay compatibility that makes us feel like home away from home.We must visit again as we must meet this teammates again.

The rooms was very neat and clean with well maintained amenities and with Mesmerizing view of mount kanchanjunga from the room itself, special call out to the staff who went out of there way to make our stay comfortable and special thanks to the manager of the hotel Mr. Navneet Gupta for his warm hospitality and his entire team Mr. Yogen, Anil, Swarajya, Pragya, Sanjok, 
Tshogen,Sabina, Om and the entire team of Sinclairs Darjeeling who made my stay such a wonderful  and memorable.

They have a travel desk also for pick up and drop and sightseeing.

Breakfast spread is well thought out and has everything for all the sumptuous needs of a person setting out for a pleasure day of sightseeing.

Starting from route guides, welcome the reception team was excellent.

Mr nitesh also have a cooperative talkative with his guidance for tour and places to visit .

It was a good experience in sinclairs hotel the staff of hotels was very polite and have a good communication they help to guide for the tour and the places .The food was great and nice with the service of staff and smile in the face the staff Mr.anil , Mr nitesh and Ms pragya was very supportive and helpful. .

Starting from the homely welcome, with a cup of freshly brewed Darjeeling tea and hassle free check in formalities, we were guided to our neatly and tastefully decorated room with all essential amenities present.

Can't say about the Kanchenjunga view as the weather was foggy on both the days, so it was not visible.So overall our experience with Sinclairs was fantastic and the 2 days stay made our Darjeeling tour memorable.

Specially Suman named a guy has serviced well and guided well at the restaurant and at hotel service.

We will highly recommend our friends and relatives planning tour to Darjeeling.

She was very friendly and guided us with cab bookings, site seeing ideas etc.

Very responsive front desk .helped us with sightseeing and reservations on himalayan mountain railway.

always some other cars in the same route.

The front desk staff and concierge were helpful even before our trip, since we ended up booking a tour through them.

Staffs at the front desk always guide me about the tour in reasonable rates.

Nice rooms with great service and food.Really enjoyed our stay at sinclairs.The whole staff is very helpful,especially the Receiption staff in guiding with city tour and places to visit.

The prime points covered in the local tour are Himalayan mountaineering Institute, Zoo (Attractions- Bear.

Very good best view of khachangh  on  hotel top best food also  room service  are also  best like family  members best view  on the top at 4 am

but also upgraded one due to us requesting a front view room.It was a very nice stay with everyone being extremely helpful!

Great restaurant beautiful views wonderful staff.

Hotel location is good from the point of view .It is located at top from where one can see the view of entire Darjeeling from common balcony.

Spectacular view of kanchanjangha from  room window & common balcony.

It was a good experience at Sinclair with my colleague and the views from the rooms are awful and the staff are the one of the best attraction of the hotel thank you Sinclair for wonderful stay.Staff are very helpful.Good to visit at Sinclair s.will definately come again.Thank you all.

Stay at 301 .spectacular view of kanchanjangha from window.

Our experience in darjeeling was pleasent mostly due to the staff at the hotel we stayed in awesome view, amazing service, super clean and good food.

I visited here in the month of July with my cousins, hotel ambiance is really good and surreal views of Mount kanchanjunga from the balcony, Rooms were spacious and comfy.Food was really good ,I love the  and every area was well maintained.

View of Kanchanjungha from Hotel Lobby was Awesome

Check in was done smoothly with Darjeeling tea as a welcone drink .Room was spacious for couples with nice view of kanche junga peak during morning time.One will get to know about the bollywood movies shooted at Darjeeling with the posters on every floor which we like the most.

Stayed at Sinclairs during monsoon season.Being offseason hotel was quite empty.Starting from the hotel luggage taker bellboy they were quite helpful and energetic.Check in was smoothly done and the room was excellent with beautiful view from room window at morning time.

It was a wonderful stay in Sinclairs darjeeling with friends along with the view the one of the best hotel in darjeeling the best things about the hotel is the staff all the staffs are good and the food quality is also good .

but we got a nice room with beautiful view of Kanchenjunga during morning time.

Mesmerizing view of Kanchanjangha from the balcony is added another flavor of my stay.

View of Hills was good, variety of fresh foods was served.

The view  from the Kanchenjunga Room was beautiful,  with birds chirping since early morning.

Wifi: It is better to say I have not received any wifi signal in my room.

The wifi isn't great for working at times

Word of caution: 1)Wifi is not available in the rooms ,

Only WIFI was poor and even could not connect to our phones.Management should look into this otherwise our stay was excellent and loved to be back again.

Like, the wifi is pretty inconsistent and you will be irritated.

Internet is not available as well as intercom.

though the fittings and furnishings are overdue for replacement, internet connection is intermittent and for the time of year, better heating arrangements are needed.

Unfortunately, the wifi reception in the bedroom was inconsistent.

The wifi didn’t work on any Apple gadgets.

Though wifi was available, the signal was very weak in the room.

Wi-Fi was bit of a problem every day we had to get a new pass word and sometimes the internet was not working.

As a downside, Wi-Fi was pretty poor, and after the 2nd day, I couldn't access it inside my room and had to go outside to connect.

We found the wifi quite unreliable and we were unable to connect in our room.

There was definitely a problem with Wifi Router strength because of which it was not available inside the rooms..

Moreover, there is noting at the hotel or its immediate surrounding for you to keep you actively engaged - expect , of course, the view from the gallery..

Internet Wi-Fi is also poor

Wi-Fi is slow as expected in a place like Darjeeling - Disconnect & Reconnect i guess!

Sinclairs Darjeeling

creditcard

wifi

view

tour

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The staff was always very helpful, friendly and caring.

It was literally wonderful experience to be here at Udaan Dekeling Resort and Hotel Darjeeling…Food and service was excellent,very friendly staff,the bestest facility was wi-fi connectivity in hilly area’s I must suggest every individual to visit over here Thanks to Mr Pranesh Saurav Om Pratham Mrs Suja Sangeet Jujal and Anuj

Nice service, friendly staff and amazing views of Darjeeling!

We have stayed for one night and we get to see a very friendly environment with the staffs.

The stay was pleasant very courteous, friendly, particularly F&B  staff good rooms good house keeping worth the stay will recommend.

The staffs were very friendly, helpful and cooperative.

Love the rooms, staffs are friendly and professional and food was awesome and tasty.

Amazing staff that is friendly and makes customers feel welcome  esp Mr. Asif and Lakpa.

painting inside the restaurant is so amazing and food are also very delicious kudo to chief.and reception staff are so friendly we fell like we know each other from many years..they treat the guest so special and   I'm so lucky  that I have saw a Kanchenjunga from the resort in this off-season as well.

The hospitality was excellent and the staff were very friendly and humble.

i just  feel like I'm in haven and people are so friendly and so cooperative..thank to mr.lakpa, Asif and gyalzen for making my holiday so special.

The environment of this resort is full of positive vibes the view is awesome The staffs are very friendly and always ready to help to their guest.

Mr. Lakpa from front desk was very helpful and friendly and treated us very well.

The front office staffs were too friendly .i would like to thank Mr lakpa for providing us the great hospitality.

Staffs here are very friendly and helpful, and the environment here is very good.

The staffs were very humble, polite and friendly.

We have paid for breakfast in advance, they had horrible unhealthy options each day such as chowmein(who have it for breakfast), Luchi(fried maida poori) every day for 3 days, soiled cookies for breakfast.

We requested the staff & Hotel Manager Mr. Amit to shift us to some better rooms as the rooms allotted to us were full of foul smell, flies

The hotel's food was stale and only veg food was there.

Yummy veg food ; Anuj and Sourav are very helpful here.Resturant is need and clean and the service providers were excellent..we will recommend this to our family and friends.. thank you

Nikita at the reception was amazing in helping me in getting rides or any other questions.

Perfect place to stay for vegetarians, staff is superb and takes care of you in best of the manners, got to know names of Pranesh and Sangeeta and hence mentioning them explicitly were polite, helped us in letting us places to visit.

Team of this Hotel is very smart, energetic and well trained.

.the restaurant staff is co operative and very helpful regarding everything about the places we should visit..they even insist for the Indian food which was fantastic they provided the excellent service specially Anuj ,Pranesh,  Nishant ,jugal ,suja Sangeeta ,Sonam .

The Udaan Dekeling Hotel and Resort Darjeeling is really 
Wonderful and peaceful place for enjoying holidays with family the amazing views of mother nature the food and service was really fantastic especially the F and B team was so amazing they all were well trained , polite and humble I would like to recommend some of the names  Mr Pranesh, Nishant, Om Pratham, Mrs Suja, Juan, Anuj Saurav and Miss Sangeeta all the team members were so well mannered and the service was just fantastic I would like to highly recommend everyone for visiting this place at least once n neat and clean room

Udaan Hotel and Resort, Darjeeling is excellent in all aspects.Lakpa and all other staff members are sincere, dedicated and professionally smiling persons.We appreciate your services.We request you to increase their salaries and benefits ..as they all

It's was really wonderful experience for being at Udaan Dekeling Resort and Hotel Darjeeling  food and service was really fantastic especially F and B team was really good at their job  Mr Sonam Pranesh Nishant Mrs Suja Om Pratham Jujal Saurav Nimden Anuj and Miss Sangeeta all the team members were really humble and polite 
I would like to recommend everyone to visit once over here

The staff here are very well trained & well behaved and always ready to help you.

The service provide by restaurant staff was excellent specially Anuj,suja,Om,ninden,pranesh,jugal,Sangeeta captain Sonam and the Naren and alok chef from the kitchen ..we like the resort so much will visit again

Super location
Awesome food
Room was excellent
The restaurant team Mr Sonam Lama ,ompratham Rai they were vere very co porative ,and kitchen team alok and naren and his team so I reccomm ed this property for stay

Hotel superb..our stay at udaan deleting was awesome.the kanchenjunga view from my room was clear .The room was excellent.The food was excellent.espically thanks To Mr Sonam lama he was very heful and service was fabulous from Mr Om pratham Rai,Nimden,Anuj, jugal,Sangeeta,suja and pranesh and also Alok and his kitchen team

Excellent service by Om Pratham, Anuj, Pranesh, Nimden,Jugal, Suja, Nishant, Saurav & Chef Alok & team.

Happy stay 
Ambience is very nice 
Food quality excellent   
Location beautiful
Espically take care by Mr Om Pratham Rai ,Nishant ,jugal,nimden,anuj,pranesh they were very polite and honest .so I recommend all families and couple s for stay.

Comfortable stay, Perfect Ambiance, 
Awesome staff and excellent service by Pranish,  Jugal , Anuj and Mr . Om.

We stayed at British building at Dekiling,the rooms were so clean and beautiful.i would like to thank front office staff Asif ,Lakpa and Galzen for providing us a perfect hospitality.Thank you!

Suggestions for improvement:
There was a lot of noise from the kitchen with cooks and a female server speaking loudly which was audible in the dining area at dinner time.

One suggestion to hotel to modify the type of ceiling since there is huge disturbance caused when people walking in the room above our room.

I made this suggestion while checking out.

Suggestion: pls start serving non veg food as well

Suggestion: More food items should be added in main course section.

First day number of towels given were less , second day after cleaning there were sufficient.

After cleaning the toiletries, towels and tea bags were not replenished, and had to be asked for.

Udaan Dekeling Resort, Darjeeling

smell

suggestion

towel

but due to MASHALLAH service Dishes served hot and almost after 25 minutes we served Tawa roti 3 nos.against 6nos.ordered , nobody was giving the status of our order.

There were huge crowd due to that and social distancing was not maintained and even we were bit scared due to that. 5.

Due to pandemic situation we were not able to go for our honeymoon.

The kitchen wasn't fully functional, during our stay, due to some renovations

At the time of check out I was informed that visit to Ghoom Monastery would not be possible since the roads have been blocked due to traffic.

The only thing to improve is there is limited options available in restaurant after lunch hours as Darjeeling was locked down due to strike n we were in the hotel so around 4 pm when asked the restaurant they had no options at all.

An hour due to incompetence and 15 minutes due to lack of credit card internet connection.

The reception was very smoky due to the fireplace and my mother had to cough a lot while in the room.

Limited water availability due to chronic shortages in area,

When we raised this issue to the General manager and mentioned it was not fair for the mostly captive guests - due to the location and not-so-easy access to local city bars, he didnt even bother to apologise and expressed no remorse.

the staff is stubborn

the rooms have moving rats

rooms are in basement where even in our home we would not like to stay

no view of valley left due to construction of building in front

only one right wing has rooms with view which staff reserves for their imp.

I spoke to our local guide in the morning and he arranged to have us moved to a room in the cottages away from this as it was due to happen again that night.

Not-so-good bits:
1. due to the close proximity of neighbours-our sleep was disturbed-actually no sleep at all during our first night.

We said no and were a bit annoyed at having been woken less than 5 hours before we were due to get up to ask if we wanted help getting up.

but may be due to hills limitations on Darjeeling.

Staffs are very cordial and very friendly.

The amazing intimate reception on arrival by dynamic Poonam  - the delicious food spread and the care by Praveen and team at the cosy restaurant - the friendly  house team and in fact every one contributes to the glory of this world of hospitality!

Beautiful place and staffs and all members are very friendly.

And leading the service was their most polite, friendly, and a true professional Guest Relation Manager - Rudolph.

Personable, friendly, intuitive and expert, they responded to each and every need with options we understood and could trust.

The staff were very friendly with our kids.

Restaurant and Food: 4.5/5

Service: Friendly Service

the rooms were extremely clean, staff beyond friendly and hospitable, breakfast/dinner spread appreciable, and the manager very accommodating and humble five stars 💕💕💕💕💕 if you want a memorable vacation in darjeeling, you may want to choose this hotel after all it’s the service that matters

The staff are very friendly and service is great!

the rooms were extremely clean, staff beyond friendly and hospitable, breakfast/dinner spread appreciable, and the manager very accommodating and humble

five stars 💕💕💕💕💕 

if you want a memorable vacation in darjeeling, you may want to choose this hotel

after all it’s the service that matters

Extremely impressed with the hospitality and the warmth of the friendly and the courteous stuff.

Service is quite up to the mark
Not pocket friendly 
Charged for full rate for child(8 years) breakfast

A Heritage Property nestled on a mountain slope away from the cacophony of the bustling Mall Road n Chowrasta yet you can just walk for 10 mins from this serene location to the heart of all the action

Hospitality of the staffs are great and friendly especially the F&B staffs

Varied and great spread of buffets be it breakfast or Dinner (we booked half board tariffs)

The staff were very friendly, humble and ready to serve with a smile.

Most amazing heritage hotel, well maintained ambience & interiors.Very clean rooms, friendly staff, good food.

Nice location walking distance from The Mall and Kanchanjanga view point.

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