The key card envelopes say something about an amenity for members.

Hard to say anything bad, the ice machine wasn't working on our floor and the water in the room they charge you for (which seems excessive when you pay so much already).

They sanitize the check-in kiosk after each transaction with each guest, they installed clear partitions between guest and desk agents, they have curbed their food and beverage to comply with capacity regulations for the city and have proven on multiple occasions that this is not a one-time offer occurrence I have visited multiple times and each time they have it at here to these policies.

Instead they charge you more than double that.

Ten days later I logged-in to my credit card online to scan charges and saw the erroneous charge still there - not yet credited.

Had to fish the gift card again out of my purse.

Side note - rates had dropped slightly by the time I checked in - Expedia arranged a credit over $300 - thank you, Expedia and ZaZa!

First of all, how do they allow someone to charge to a room when the name does not match??

Though my 5 days were already paid in full by my company- she refused to check me in without a credit card.

We were charged for 2 unlimited mimosas and I didn't notice until after we had paid and left.

The valet are spectacular, they do charge $27 dollars a night to park

Including upgrading us to a suite (KILLER) for no charge. WOW!

So there went the 2 bar drinks credit (and two more on our bill).

I forgot my phone charger and somehow they never found it, then later after the stay I had a 4$ charge so I called- they stated I had taken on orange juice or something from the fridge which I did not.

I told her I wanted to charge the massages to the room,

Our server at brunch was super nice and didn't charge us for 2 bloody Mary's bc while we were ordering another server interrupted him and he felt that, that was very rude we didn't think anything of it and he didn't have to do that

Also, if you get a zaza rewards card they will upgrade you if they have available rooms.

A few weeks before the event weekend, we were upgraded to suites - 2 of them being the Magnificent Seven suites - for no extra charge!

A few days later we noticed a $45 dollar charge for the wine (not even a full size

Thank y’all Zaza Dallas hope to see ya soon!

This is why we continue to stay there every time we’re in Dallas.

Wonderful service, facilities and food,  Zaza is the best boutique hotel in Dallas.

This hotel goes the extra mile - staff were extremely friendly and helpful as this was our first time in Dallas.

I chose the Hotel ZaZa Dallas because of my previous stay in the Houston property.

The ZaZa is an experience you have to enjoy when in Dallas!

I just know that from my all the great reviews I’ve seen and how my first couple of experiences with the staff it will be a great honeymoon at the ZaZa Hotel in Dallas TX.

It is absolutely an experience to stay here, and it’s the only place I want to stay when traveling to Dallas.

I frequent Dallas and have stayed at the premium to ultra luxurious hotels— Joule, Rosewood, Le Meridien Dallas.

Action or Relaxation at Uptown Dallas Za Za everytime for me.

They have one of the most iconic bartenders in Dallas doing his thing.

I thoroughly enjoyed my stay at the Dallas Hotel ZaZa.

I would highly recommend to any one staying in Dallas.

So glad we picked the ZaZa for our trip to Dallas.

We often stay in Dallas for business and pleasure and my wife and I were surprised at how reasonable the room rate was, as well as the restaurant for lunch and drinks with guests..

The hotel is decorated in a very modern and unique style.

The hotel is very trendy, home to a hotspot lounge that fills up with scantily clad trendsetters of downtown Dallas in the evenings.

The art around the property is both interesting and appealing.

The art throughout the hotel is eclectic and fun and the rooms are spacious and beds are super comfortable!

The overall vibe of the hotel and the lobby is
super comfortable and decorated beautifully.

butter pouches with the granola bars at the coffee bar at 6 am the amazing bed, sheets and pillows, the art the hotel generally and the room decoration it was all just perfect.

The entire hotel is both elegant and avant-garde while the “Magnificent Seven” suites are romantic or arousing, or both, depending upon your selection.

The hotel has such a great vibe and some really cool art.

I just just love the entire environment of the hotel in general.

It's a curious boutique style property, including a degree of 'vibe' around a rather small pool.

Second, the location and atmosphere of the hotel is prefect for adults being that it’s walking distance from any of Dallas’s best restaurants as well as having a couple options in the hotel itself.

This place is BAR NONE the greatest service, cleanest, most stylish hotel I have found in Dallas!

Service was top notch from check in to check out, and the overall design of the hotel is unsurpassed in Dallas.

The decor of the hotel was lavish and beautiful.

I have stayed at Hotel ZaZa in Houston, so expected the modern, funky vibe that the hotel offers.

Hotel has a vibe that is different with eclectic artwork throughout, including many photos of celebrities in unique outfits or out of character.

It was a nice day to spend a weekend at the hotel with a significant other and I decided to head to the pool area.

Staff was welcoming and accommodating to our needs during our stay not to mention the  pool was perfect for the hot days!

Our rooms were ready, the cabana at the pool was great, and everyone went out of there way to make sure we were well taken care of the whole time.

My 2 favorite place in the hotel was the pool and bar.

The pool area was fantastic as was the food served in the Dragonfly restaurant where in the main we were looked after by the amazing Danielle.

Dragonfly bar is amazing inside and pool area.The bartenders make the best craft cocktails.

Sara working the bar out by the pool was an absolute gem.

DRAGONFLY RESTAURANT MENU IS VERY AFFORDABLE AND THE AMBIANCE WITH VIEW OF POOL AND AESTHETICS FROM LANDSCAPE IS PHENOMENAL!

The pool was very clean, as were the rooms and the staff were super friendly!

Lauren takes care of us at the pool and makes sure we need nothing - she seems to know what we want before we know.

From the valets to the front desk, the teams in the spa, the pool and the restaurant everyone we encountered were friendly, polite and super helpful.

The room was clean and spacious with a gorgeous balcony and view of the pool which had entertainment and a nice bar, great service..

The pool is great as well and there are always fun events during the weekend.

My girlfriends and I visited Hotel ZaZa for a ladies weekend and the pool was AMAZING!

Also, the pool and Dragonfly are great to entertainment.

The fact that it's centrally located, quaint private pool, great cocktail, and food menu made the experience nice,

The rooms here aren’t you’re typical hotel rooms.

As for the guest rooms, they were elegantly decorated, spotless and the beds were comfortable and so very relaxing. .

The staff at the front desk ALSO made us feel at home and went way beyond to take our luggage to our rooms.

The customer service was great and room was amazing.

Excellent comfortable room with a great comfy bed and wonderful shower.

The hotel is beautiful with very nice large rooms.

Each trip is like unwrapping a new surprise, discovering their  intricate room designs.

The rooms are spacious and comfortable and the bathroom has all the right articles.

We were upgraded to a room with a lovely balcony.

Even had a carafe of water and Moon Pies delivered a couple of evenings to my room.

Hung out at the bar and Eric was great making cocktails and reading the room.

The rooms, as I mentioned, were super comfortable and each is unique.

The room was in great shape, and the check-in/out was seamless.

The customer service was exceptional, room was clean, the food was amazing.

Spacious rooms decorated eclectically let me sleep peacefully on a comfortable bed with the best pillows.

The food was tasty, and the rooms provided ample space.

From the elegant rooms to the top notch service that we experienced I was very overwhelmed.

but the luxurious rooms are a dream, not to mention the 7 Magnificent 7 themed Suites like the “Rock Star” suite which like the ZaZa makes you feel like one.

Beautiful and unique rooms, amazing staff, every meal is delicious, free suburban transportation for short distances.

Hotel Zsa Zsa is definitely a place to come if you’re looking for a different experience.

Courtney McCord, conference service manager, did an amazing job with coordinating everything to make our firm Christmas Party an amazing experience at Hotel ZaZa Dallas.. From the moment we all arrived until the time we left it was a wonderful stay.

Thank you staff for the great hospitality.

The Manager Alex showered us with extras as we had a previous not so great experience, Alex went all out and completely amended that previous experience.

Looking for an experience as well as a place to rest your head?

Thank you Hotel ZaZa staff for the great hospitality.

We have been coming to the Hotel Zaza since it opened and the experience is always the same, incredible!

Also Taila make sure I even had the right food accommodations for my condition since the honeymoon gives you treats as apart of the honeymoon experience.

We hosted a corporate event at Hotel ZaZa in their Dragonfly restaurant and had a wonderful experience!

The experience far exceeded our expectations.

Just a phenomenal experience and they don’t skip on the toiletries cause you are by the way a Rockstar!

Each room has a unique aesthetic, making each room at Zaza a distinct experience than the last.

I honestly had the best experience, I really enjoyed my stay.

What can we say, Hotel Zaza is always a fun experience and the team at Zaza in Dallas did not disappoint.

The topper is the Valet team who make you feel like family coming and going, with Keith, Danny, Ian and the crew.

The staff all give five star service, from Keith at the Valet and his staff to the Dragonfly staff is first class.

They offered shuttles and  Danny the valet and the bellman were fast and accommodating.

From the General Manager greeting us, to the friendly and attentive staff at the restaurant to the front desk to the valet every single person we met was amazing.

The valet guys are particularly welcoming night and day with special mentions for Kevin and Danny.

Everyone from first arrival with valet to desk departure were friendly, professional and extremely helpful.

butt) and the valets were very helpful - Having a driver to take you somewhere, drop you off and pick you up when called is awesome and makes me want to stay there just to have my own “driver”.

I used it twice and it was great - the valet staff are fantastic.

I’m greeted by the nicest valet guy, front desk let me check in early and was lively, I came back to room and the drapes were closed with a treat and lit candle.

Valet was very courteous, front desk was very friendly and helpful.

From the valet to the front desk and even the Dragonfly, all the same smiling faces.

The valet team is excellent and will give you a ride to and from the businesses in the area in their courtesy shuttle.

From the moment you arrive, valet associates greet you with a warm welcome and efficient expertise-it continued throughout our stay with fantastic staff at the check-in desk and awesome Dragonfly bar-supremely nice and welcoming during such a busy time of year with many Christmas parties going on-you won’t be disappointed!

The staff, from the valet and doormen to the front desk attendants, the bartenders and housekeeping were all extremely warm, very courteous and paid attention to every detail.

Our check-in experience was smooth, the valet and bellhop crew kept the place humming and are a great resource for questions about the area.

The staff at the pool and valet were helpful and more importantly, genuinely friendly and seemed to like their jobs.

We felt very
welcomed from the moment we arrived starting with the
valet staff.

The valet guys were super helpful and courteous as we used the courteous car multiple times on our trip.

Hotel ZaZa Dallas Uptown

creditcard

valet staff

staying experience

hotel decor

From Ashley offering me cold water upon exiting the UBER car, to Peter at the front desk welcoming me as a Leaders Club Member with LHW and with a nice glass of champagne.

They even had champagne and chocolate covered strawberries waiting in the room for us- such special attention to detail for us and we were so thankful!

Every night they brought chocolates or cookies and on my wife’s birthday they even brought flowers and champagne.

I would also say the welcome Champagne and the bottle of wine was a very nice touch.

Thank you SO much, Nick, for making our stay a memorable one and for arranging the beautiful floral centerpiece  along with the welcome champagne and delicious desserts.

Had the best experience at the Joule, from the champagne at check in to the amazing pool (get the coconut margarita and thank me later) Dinner at Sassetta was incredible and then we also got drinks at their speakeasy - Midnight rambler (talk about craft cocktails!!!)

The hotel even provided them with a bottle of champagne!

And when my wife and I retired to our hotel room,  we had a bottle of champagne waiting for us!!!

Champagne, coffee in room, personal note from the manager, turndown service, lovely pool, great restaurant- everywhere you turn the staff is smiling and thoughtful.

Enjoyed a nice bottle of champagne on the balcony.

They delivered a bottle of champagne and strawberries to us which was so nice.

My friends and I enjoyed the complimentary upgrade to the suite and the champagne Danny set up for us!

He took us on a private tour, took pictures of us in front of the Eye,  upgraded our hotel room, left champagne and a treat in our room and went ABOVE and BEYOND for us to make our stay so memorable.

At check in, Richard offered me champagne and once my husband and I got settled in our beautiful suite, I took a bubble bath in the biggest jetted tub I’ve ever seen. Heaven.

I was greeted with a glass of champagne at check-in and escorted to my suite.

The room was breathtaking and the handwritten note from Danny with a bottle of champagne made the stay even more wonderful!

but the left the surprise of champagne and chocolates in the room with a trail of roses.

Complimentary Champagne or water was offered during checkin.

Spent time in the coed pool then couples massage - dont forget to ask for the complimentary champagne!

Thank you for the lovely, considerate service I received while staying at the Joule, Cotton Bowl Weekend.

It was the Texas/Oklahoma football game at the cotton bowl and she still managed to get us a table at Javier’s on Saturday night.

###

Thank you to everyone who helped us out to make our Mom/Son race weekend fun in the Big D.  Rumor has it that more Sooners stay than Longhorns for the Cotton Bowl.

Excellent service focused hotel in downtown Dallas.

He was so gracious and kind, and took the time to share his experiences of moving from Alabama to Dallas.

Give it a try while visiting Dallas area, you won't regret it.

We had travelled to Dallas from the Lapa Palace in Lisbon (also LHW) where each and every one of these LHW promises had been kept.

Looking forward to my next tour in Dallas.

Will be back there on my next trip to Dallas.

I use to live and Dallas, and this hotel makes me want to come back for a longer visit and just veg out!!!

Enjoyed the art and the historic features of the building in downtown Dallas.

We had an amazing stay ta the Joule and I can honestly recommend the Joule to everyone visiting Dallas, everything is absolutely amazing in this hotel.

The Joule is a Dallas landmark and a stunning property.

I haven’t really spent much time in downtown Dallas in recent years (I live in the DFW metroplex),

This has always been my favorite hotel in Dallas and we go 3-4 times a year with friends.

Happy to recommend this beautiful historic hotel in Downtown Dallas.

The Joule is a great hotel in Dallas with lots of charm.

I look forward to it every trip to Dallas

There were informative Dallas lifestyle magazines in the room.

When it was time for us to check out our valet was very quick and even stood in traffic to help us pull out onto the busy streets of downtown Dallas!

plus I think their spa is the nicest one (hands down) in Dallas!

If you are headed to Dallas and want to feel welcome and be pampered at the same time, the Dallas Joule is the place to stay.

As in you can’t get to your room or in the elevator most of the time.

It was also maddening that our keys never seemed to work in the elevators.

- bathroom not marked in fitness area so we didn’t figure out it was there until the last morning - so we were taking the bad elevator service back to our room
- front desk staff didn’t seem to care about service or maintenance much

Despite the great location and charm, we’ll stay elsewhere next time because this place felt a little gross and a little unsafe.

The elevators were quick and hallways a bit dark and dated.

Only negative is the slow, hot elevators.

The water in the shower was never hot enough, the sink pipes squealed loudly, the room was still quite dark even with all the lights on, and the elevator key scans often did not work.

Reserved a Deluxe King, high floor room -  No interest in helping me relocate or empathy when they gave us a smaller room and at the elevator.

but we ended up changing rooms due to being across from the elevator.

A 7-foot-tall Sheets mural stands between the columns of the front elevator.

The bottom of the table lifts and instead of using a bolster under your calves, they raise the table and your legs raise in their entirety.

I think they may have been having a problem in the building as hallways and elevator also not cool.

Yes, the keycard in the elevator was a little finicky.

The room floor smelled like sewage at elevator which migrated slightly into room.

Minor nits:
*  The elevators can be slow (for a New Yorker)
*  The key cards can be "picky".

I had issues with keycard not working in the elevator so that was frustrating.

Small and not many options if you like to lift weights.

while riding the elevator alone it stopped on a floor, and before entering, a maintenance staff asked for permission to enter the elevator with me.

Only issue was that the higher the floor, the more of a sewage smell was coming from a vent near the elevators.

but the pool was unusable and it was particularly cold outside.

Along with that, food, beverage, pool, bars, coffee, spa, are all phenomenal.

The pool is impressive with its cantilevered position above the street.

The Pool I was able to experience during my stay and was able to get some sun, I loved it.

2) Our suite was ready at 11:45AM and we were able to change and freshen up for the pool.

The location was perfect for a “night on the town.”  We didn’t use the pool or spa,

My mom and I went to the pool for the day and had fantastic pool side service.

Plus you have to see the rooftop pool and get a room that overlooks the eyeball garden.

Save the trouble and go to the Adolphus around the corner instead where the pool deck is more spacious, the rooms kept up, and the staff more friendly and professional.

(although electronics seemed kind of dated)
   Overall, our experience was great, the pool, the food, the drinks, the employees, the spa, the location…

We checked in to the Joule to have a pool day and nice dinner.

The pool level bar and lounge area was also a treat.

Joule suite was a spacious, beautifully maintained room.

Rooms are stylish with beautiful black bathrooms.

The rooms, the meeting space (the Penthouse was perfect for our mtg), the catering, the Weekend coffee shop downstairs (get the Spanish latte iced), the administrative staff, front desk, event staff - all of it. Spectacular.

The room is well designed and comfortable, the bed was comfortable with ample selection of pillows, everything was clean, and water and a selection of snacks was available in room as well.

The room was immaculate, and the guest staff were SO accomodating.

The room was very spacious, had fun views, and was located in a convenient deep Ellum neighborhood!

When we arrived at the hotel they had upgraded us to a Penthouse loft - wow, what a room with a private terrace!

I almost always develop congestion and red eyes in hotels, particularly inside the rooms.

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