I found all the staff to be friendly , professional and customer focused, 
My flight out of Dalian was rescheduled by 5 hours, I requested a later check out time,
The staff on the front desk were very helpful and provided me a late check time,

Doorman aka "Dalian Yao Ming" is very friendly and courteous.

Checked in yesterday , the staffs at Horizon club were friendly and attentive.

Very friendly staffs and cosy environment.

Staff are friendly and down to earth (probably because they are Norther Chinese *smiley face*) 

Particularly concierge was very helpful and professional.

but the most excellent part it definitely the nice service, they are so nice and friendly, special thanks to the chef  Jack Wang王文智 and 许悦 ,they cook really good food and perfect nice, they make us really feeling like coming back home.

Went down to bar twice and good environment and friendly staff.

Everything was clean and staff was friendly.

The reception is also spacious enough with quick and friendly service from the staff.

And especially the staff manager was super helpful, friendly, attentive and made our stay as comfortable as possible.

They are all so friendly,attentive and helpful.

but the view is excellent and the staff friendly and helpful (as is the norm for Shangri-La).

Staff at the hotel are up to Shang standards--friendly while professional and always very helpful.

Room service food was pretty good and staff were friendly and helpful.

All facilities you need, excellent food, friendly staff, great rooms, and we were able to get it for a reasonable price (that varies as the price normally is in the upper quartile).

The reception on arrival was very friendly and efficient and English was no problem at all.

It was food & service at its best, the staff were very very friendly.

serviced everyday from such friendly staff.

What i liked best was the friendly approach of the entire staff .

Friendly staff and creative support to help non Chinese customers for attending to language related challenges.

Of course, Jennifer, the shining star who blends elegance and professionalism in her role.

Really appreciate it for the customer-focused attitude, best wishes to every hoteliers~

nice big and cozy hotel.rooms are big and clean with all amenities required,room temperature was o.k breakfast is either local as western.very polite staff,wish they will speak some foreign languages,

The front desk staff was very helpful and courteous.

The staff at the hotel were courteous and helpful.

Concierge is very helpful and efficiently to help to get taxi.

Very attractive and helpful creating enjoyable environment for my colleagues and I.

I visit this hotel before and is always a pleasure to be back 

Kindness , efficiency is the target of this hotel service in particular in the Horizon club floors

Everything is organised in the right way to offer the best possible experience to the guests 

Atmosphere is elegant and quiet Rooms are clean and well kept by the housekeeping 

Do not miss it !

The room was clean and comfortable, the staff' s kindness was very impressive, especially the staff in Horizon club.

The service of front desk reception, club lounge and concierge are very helpful and excellent.

The concierge boys are very smart and helpful.

Grand lobbies, always welcoming staff, choice of food and quick response to the service call.

The management of this hotel must pass on to all staff from the management team to the day to day staff.

The attendants were super attentive and the atmosphere excellent.

Shangri-La Dalian

The temperature in the room was far too hot and lowering the thermostat did nothing.

First, I wouldn't be writing this if I felt the hotel was average in any way.

The overall rating is just average as room accessibility to me is very important.

At around £100 a day this amounts to no  more than average value for money for a standard room.

The staff was very friendly and on the receiption there were good english speakers.

The staff at the lounge is courteous and friendly.

Sophisticated and friendly approach by Christy and Flora.

Hotel reception staff is friendly and show warm ly welcome to the guest and helpful to explain any question during my stay.

Staff throughout the hotel were very friendly, with particular kudos to the team at the Residence Club Living Room on the 22nd Floor.

Room is clean and tidy, all staff are friendly and helpful.

very patient, efficient, helpful and friendly staff to cater to your needs.

very well maintained hotel with very friendly staff and decent food choices, stayed here for three nights on work and really enjoyed it.

The views are nice, the bathroom and bedroom were very clean, and the staff were all very friendly and helpful.

There are some positives though: location is descent, noise between rooms is not noticeable, and service staff was friendly.

Nice rooms, excellent service, friendly staff.

Staff was extremely friendly the entire trip from check-in to check out.

I am lucky choose new world hotel during my stay in Dalian.the staffs are very friendly and helpful.

The infrastructure is excellent, staffs are very friendly .

The rooms are spacious and well made up, and staff was friendly enough,

The hotel employees were generally friendly and accommodating.

I want to thank Ann for her act kindness and it just reaffirms why we love this hotel so much.

Special thanks to Amanda, Naomi, Christy and Kenzo for making me feel comfortable and welcomed.

The staff is very professional, willing, and takes great care of the guests, really appreciate their work, also, the business lounge dining room service is exceptional!

I have specifically instructed the front desk staff and indicated on the receipt that I wanted for the charges to be charged in local currency(RMB) instead of the my home base currency (SGD).

！ ！ Thanks to the staff Kenzo, Amanda, Anna, Christy and Alisa!!!!

Hotel staff are very attentive and helpful in solving the issues relating to the room.

Julia & Christy had provided excellent service to me & my team, during our visit @Residence Club on 19/3/19 evening.

Mr. Kenzo and his team made our stay at Dalian New World very enjoyable.

Staying there again for 3 days at a reasonable price for the kind of hotel The NEW WORLD is.

The first time i came to this hotel ,i stayed on the excutive club ,the staff of the excutive club served with special professional and thoughtful service.Miss Christy and Miss kenzo,in particular,are impressed by them and will be staying next time,hoping to see them again.

The staff will wait on the outside of the hotel to call the taxis and once they get one, they will call us.

I always have a great time in the new world hotel in Dalian, received a great help from the staff, especially Max from the executive floor, long time business trip is quite exhausted, it means a lot when she gave us a great help to ease the tiredness, hope new world hotel keep up the good service and more guests could enjoy the hotel.

Excellent hotel, super kind and helpful staff.

Services lady is really polite and keep cleaniness to my room while I stay here two consecutive night.

Very good installations with personnel oriented to the customer satisfaction.

From the accommodations to the staff -- everything was truly a 5 star experience -- had other events I attended at the Shangri-La for business & I can say I was so tickled I was at the New World Dalian.

The second reason was bad internet speed, I was there for business

My colleague has got her laptop hacked while attempting to connect only, not even connected yet!!

However, due to the Poor Internet Speed encountered.

but one thing that really annoyed me was the smell of the carpet, and the low speed of the Internet.

My suggestion to the hotel would be:
1) Internet speed to increase to fulfill business needs
2) Breakfast should have more choices and varieties, refill speed need to be fast

The only problem bad internet connection in the rooms

The rest is just perfect from the spa to the news distributed every day in the room

Speeds increased a little bit when using my corporate VPN.

But then you have to pay extra for breakfast (about £15) and for the internet (about £9).

The New World does not offer wlan internet for free.

New World Dalian Hotel

wifi

average

The rooms are a bit dated and the AC couldn't seem to keep up in the tower set aside for executive lounge access.

The room heating can be a little too much even in the midst of winter.

When I turned the air flow to the minimum, the room cooled down to a more tolerable 78 -

When I removed my door card from the wall mount, the air-conditioner turned back on again.

though as they responded quite negatively when I asked why the rooms were so hot and if the heaters were working.

The staff is very friendly and helpfull - rooms are clean - location is excellent.

As always very friendly and competent staff as well as great location.

Special thanks to the friendly and welcoming GM Mr. Borer who personally welcomed every guest.

From the very start of our stay we were looked after by the friendly staff, most that we encountered had very good English, David was especially helpful and always on hand to assist with any queries or problems we encountered, even those that were not hotel related.

The hotel staff were always  friendly and ever willing to lend a hand.

The Good: The staff is friendly and helpful.

I love the welcome from the friendly door staff, the airy marble lined lobby with a relaxing calm ambience appreciated after a long transcontinental journey, the golden lifts and extensive breakfast buffet.

Staff us friendly and some english speaking

The worn  hardware of this Hotel get balanced by a friendly service.

but the staff were friendly and helpful which is a change from Shanghai and Beijing.

Most of the reception staff were trainies, very friendly

The staff at the hotel is super nice and friendly and very helpful!

It all seemed new and clean and the staff were friendly enough.

but nicely designed, the service good and everyone friendly and helpful.

It has a Chinese restaurant, an Italian restaurant, 2 German eateries, and a deli.

The Paulaner have great authentic German food like sausages, pork knuckles, Sauerkraut and cold cuts.

but no soul no music nothing painfully silent .the German Restaurant was great and fun new years eve party .The Breakfast room was really big we went for breakfast at 9 but almost everything was gone and the Staff was so confused and disorganised .

but the Italian and especially the German restaurant were very good.

Excellent choices in hotel dining from traditional Chinese to Western to a German restaurant where they actually brew their own beer (and it is quite good).

I wouldn't miss the pizza bar or the german restaurant both are excellent! !

Retaurants which were numerous offering different choices of food,we particularly enjoyed the german restaurant also offering home brewed beer.

Like in all Kempinski Hotels in China, there is a German style Paulaner restaurant in the basement with live music and German beer and food.

The location if perfect, right across the street from a beautiful park.

The room had a central view of Labor Park which is definitely worth a wander round, we requested a non smoking room that was high up and with a view,  which they delivered and then some!

It is located downtown, very close to the ZhongShan square, malls, small snack streets and a wonderful park just across the street.

Tip: View the beautiful city lights from the park across the street and try street food at Zhongyuan Street!

It is also in a great location, near major parks, city center, and a wonderful alley of street food.

and the view was lovely overlooking Labor Park.

It looks great and it has great city views as well as Labour Park views.

The gym overlooking the park has been refurbished since last years stay with high tech equipment.

The room has a view of Labour Park and the shopping centres across the road.

You can start your day with an excellent breakfast, explore the Labour Park with going to the Dalian TV Tower by Lift, going down by slade in summer or in winter.

Located at the downtown of the city, close to the Train Station and Laodong Park.

Close to the center of the City and very close to the Park.

There is also Laodong Park, a 5-minute walk.

The hotel is located in parkland which is a very nice place just in front of the labor park and the commercial area not far from the old train station.

The hotel is in front of a very beautiful park if you want to go jogging in the morning.

Great location, very close to a nice park and the central station.

Room was excellent with good views over the Labour Park and central sectors of the city.

The hotel was great just next to a large park.

I loved that it was just in front of labour park which would have been a great view

The location near the Labour park is attractive for those who might fancy a walk or jog.

However, compare to the other 5 star hotels in Dalian, the hotel needs to be renovated urgently in order to meet guest’s expectation.

but do seem like they need to be updated.

No free shuttle bus from/to airport, furniture in room is not in mint condition and breakfast buffet is not included when a “deLux” room is booked (Y610 excl tax).

the hotel is just average nothing special for what you pay, considering also that in summer time the room was terribly cold due to too much air condition.

The air condition did heat up the room throughout the day (for what reason? no clue.  )

Some rooms are in need of renovation, and the price of tea in the lobby is extortionate,

but found that the bathroom smelt of cigarette smoke.

They can bring out the sweat in your body inspite of the cold Dalian wind outside.

I got nasty sore throat and was desperately looking for Theraflu

but only one adjacent non smoking room was available.

I was so grossed out I left to go back to the single sex saunas.

but it may take you an hour to get cream or sugar, the bar smells like a frat party trying to break a record for smoking cigarettes, . ."

My wife found exactly the same one at the shopping mall close by ( Dalian shopping Mall) with hardly 300 RMB! You can visit ( on the 5th floor) the genuine Chinese restaurant "Dragon's Palace" ( NON smoking.  )

It is allowed to smoke in the lobby which is not good where it already started to be banned in all closed areas.

I was impressed with the professional service the staff provided to me.

My family and our friends experienced an Authentic Indian treats along with great hospitality from the staff and the chef.

Since front desk had passed on the message of my presence, he was ready with Palak Poori and vegetables subjee.

Service was skilled and helpful, my thanks go to the Kempinski staff for their mindfulness and friendliness.

Despite high occupancy, the staff were very helpful and tried their best to converse in English.

The reception staff was quick and communication was perfect in English.

Tables are cleared promptly and the buffet replenished often by the team of chefs busily cooking in the open view kitchen.

Good breakfast, of a standard on par with international hotels, a young, helpful, polite staff.

One thing is not ok, it is not possible to adjust the temperature in the room down, it was a bit too warm for my comfort.

The temperature settings in the room do nothing.

When I complained the next morning, the front desk told me that they room thermostats don't change the temperature, which is set centrally, just the air flow, so what I had done was increased the flow of (very) warm air into my room.

Only Cons: not possible to change temperature in the room.

The room is really warm because the room temperature is controlled by a centralized system where you cannot adjust the temperature to your liking and all the room are same temperature.

and it was hard to get the temperature down to that level being comfortable for me to sleep.

Dalian despite being at -12 degrees the water is at room temp in bath.

Kempinski Hotel Dalian

temperature

smell

renovation

park

german restaurant

staff

The rooms are tired old and outdated the executive lounge is closed can’t rate the service as breakfast because there was no service no seating no offer of coffee just fend for yourself attitude.

bread is on this corner while the cheese and ham is on the other side. no coffee at 0800 oclock, manager helpt us to get it from machine, ( why the machine is serve behind the washing table)

The only funny things was that coffee coups at breakfast was from IKEA.

but the afternoon and evening spread is lacking severely, and there isn't even a coffee machine.

Was asked to pay almost $8.00 for the coffee.

Perhaps the only shortcoming is that the coffee comes out of a machine rather than brewed by a trained barista.

.and waht's more, no milk served  in the buffet breakfast!!!

19)	The afternoon tea on Executive floor is so pathetic.

Coffee served was lukewarm and there seemed to be a lack of staff at the restaurant and those around seemed a bit disinterested in their work.

Room was missing crucial amenities, ie, a coffee mug and spoon

but you can also dine elsewhere as they’re multiple options on your left leaving the lobby to a four story building on the harbor with 8-12 restaurants and coffee bars, 1/2 mile walk.

All the staff I met were friendly and helpful.

The hotel staff was very friendly and spoke very good English.

Pro: 
- Great breakfast buffet at reasonable price, 128 RMB
- Fantastic comer view bay room with ample room size, three windows and great rain shower in bathroom
- Ask Concierge for a location card so cabs around town know where you want to go and get back to the ranch
- Maid service is great and friendly 
- Tip, TV sound is limited at low volume, solution is to blast the speakers in the bathroom if you want to hear anything.

Breakfast was sumptuous and staff were very friendly and helpful.

Staff are friendly and the communication ability of staff was better than most 5 star hotels in China.

Staff was friendly and courteous from the doorman to the maids.

The staff was friendly and spoke English.

They are exceptionally friendly and responsive.

Thanks for the hotel and it's friendly staff.

Friendly staff, very helpful and the hotel is reasonably priced.

I also would like to thank the extremely friendly staff in the Executive Lounge.

The staff are all incredibly polite, friendly and professional.

The service is friendly and competent throughout.

Room very nice and well equiped.personal of the hotel very nice and friendly.

There're way more places to improve in the hotel when staffs are barely friendly and helpful than any restaurants' staff I visited in Dalian.

even though youa re not allowed to smoke in the hallways, I always found a smell in the hallways.

The hotel does have both smoking and non-smoking room and there was a faint smell of smoke everywhere

They are always hassling their Diamond members the rooms were small and smelled from smoke breakfast was a joke.

no traces of cigarrate smoke which we all know most hotels in China eventhough advertise themselves as smoke free that is just not the case.

the room was supposed to be a non smoking room

Wasn't how to translate "non-smoking room" per my HH profile.

But when I got to my room, not only was it a smoking room, it was on a lower floor.

I got a smoking room, I have asked for a non smoking.

Actually there are guests in the lobby to smoke, no one persuasion, occurred in the 16th in the evening!

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Jul, 6, 2020

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