We bought some very different souvenirs in one of the shops and on our return next year will definitely be looking for another excursion this time to either Mili Gorge or the Arkadi Monestry (or both!).

Also take the bus from the bus station to Chania, and perhaps, best of all, to the Monastery Arkadi in the hills - a beautiful, tranquil place. I hope to be back to this hotel next year- (if only Heraklion airport could get its act together!)

Went to Arkadi Monastery, 2EUR entry, well worth it.

We went on the train to Arkadi monastery and also went on a day trip to the South coast to see Preveli and Plakia.

Some of the restaurateurs were keen to relate the history of their buildings – we went inside a former Turkish bath, a monastery and a rich Venetian’s townhouse.

We hired a car with the help of Reception and enjoyed visiting Chania, Spinalonga and Arcadi Monastery and other places.

We spent a lovely 10 nights at The Porto Rethymno, and we had the Premium All Inclusive package.

Read the reviews prior to going and was a little worried.We stayed all inclusive.Beach is beautiful with free sunbeds.Pools are small at the hotel would say hotel more suited for couples not families.Food and drink was wonderful.A l a carte was fantastic again lovely food and drink.Service fantastic.Rooms were kept nice change towels and beds when you requst.In a great location.

This is by far the best all inclusive hotel we have stayed in.

We were upgraded to all inclusive for this  inconvenience.

but they upgraded us to all inclusive for the inconvenience.

Just returned from 11 nights stay all inclusive.

We choose to do HB (half board) rather than AI (all inclusive) so glad we did otherwise we wouldn't have found some amazing places.

We have travelled to many Greek islands and this hotel is up there with the best fabulous location for exploring Crete fantastic food in the restaurant always varied and plenty to eat nice rooms with super comfy beds and a choice of pillow types A kettle in the room with tea coffee and milk and a mini fridge which if you are all inclusive all the soft drinks and water are  free

The food and drinks (all inclusive) was very good and diverse.

As per many thousands TUI cancelled our Friday flight so we moved to the Sunday and got the 20% incentive meaning we could upgrade from HB to AI for just £5:18.

The all inclusive food and drinks package is excellent with varied courses and choices and attentive staff who ensure you have a lovely experience.

Restaurants:  we booked on an all-inclusive basis and consider this very good value for money.

I just returned home from an 11-night stay at the Aquila Porto Rethymno on an all-inclusive basis.

Very good alround hotel from reception to rooms to restaurant .across the road a wonderful beach ⛱ with ample sunbeds and umbrellas; staff continually taking orders for drinks etc The hotel caters for all inclusive if so desired.

There was a BBQ one night and we had a lovely Gala Dinner as part of our all inclusive.

but the standard of food was better than many all inclusive hotels.

The staff were all great, so friendly and professional.

But best of all , the staff were all amazing, always smiling, always friendly.

The staff were extremely friendly and attentive and made you feel welcome.

The staff in the restaurant were excellent and were very friendly and efficient.

They are always very friendly with a ready smile, and are always willing to go the extra mile to ensure everyone has a good holiday.

Lovely room, the cleaner did an excellent job and was very friendly, we had various bits of towel art which are great to come back to.

Add to this his charming and friendly nature make him a superb host.

Pool area small with very few beds luckily the beach is good .Restaurant and reception staff all helpful and friendly.

All the staff were friendly,  courteous and helpful.

All staff were friendly and professional, the hotel was ideally located for both beach and a short walk to Rethymnon Centre which has plenty of bars and restaurants and the food was excellent.

Main Positives:
1. great staff - work ethic and friendly attitude eg two devoted waiters for the beach who worked all day without a break and were always efficient and friendly.

+Restaurant food and service is excellent great choice and friendly team 
+Reception Griggoris and Maria in guest services a credit to hotel 👍

Sadly would NOT return to hotel BUT would return to Rehymnon it is a stunning coastal town with great restaurants and bars my advice would be spend money in a 4 star boutique hotel not this one 👍

The staff at the hotel cannot do enough for you and are very friendly.

Very clean
Very welcoming
The staff all seemed to enjoy working there, everyone was very friendly.

The staff from the ones that do the cleaning to the receptionists waiters etc are very friendly and attentive.

Amazing food, very friendly staff and rooms spotless.

Massively overpriced here though- mini bar 😨, drinks !

Unfortunately as I was given a room at the back of the hotel (as I didn't want to pay the high price for a side or full sea view) I had to have a bath instead of a shower.

For a hotel that classed itself as a 5* we would have expected a choice of a glass of fizz or orange juice on arrival not just a cheap orange juice.

You can not bring with you o bottle of water in restaurant because is forbidden.They clean rooms when they want if you want a specific hour you need to tell them at the reception.About  signature on the payment note they said once it is not mine and after that I pay cash every time.Maybe they need a digital signature.

We were shocked to find there was no water or coffee with evening meal, if you wanted these you had to pay.

We paid a very high price for a hotel sold to us as 5 sort TUI platinum.

(Hotel price for this has increased +38% on last year upon query was told it was due to covid !

A bottle of water costs €6 

Overall I do not recommend this hotel to anyone and would urge people not to stay in this place.

But extremely Poor customer service, i would rate it with - 5.

On the whole, very disappointing, more so that this was a gift (an expensive one at that) to get all the family together, something which was very important to us.

though the cost of 5.10 euros for ¾ of a litre was breath-taking.

As with many other comments drinks were expensive

I come from Ireland which I thought was expensive

Sadly, from the AI perspective we were sadly disappointed and would have been even more so had we paid the full price of over £400 extra for AI when we first booked.

A lot of them are very reasonably priced (the more hidden ones), restaurants in full view tendered to be a little more expensive.

I drew this to the attention of a beach assistant who said they were entitled to be there if they had paid nine euros.

but however, felt very let down when we visited the a la carte restaurant instead of going to the main restaurant, there are only a few dishes included in the premium all-inclusive package - the Greek salad, 2 soups, risotto dish and a pork dish, all other dishes carry a significant supplement (some over 40 euros) paying all inclusive I do not expect to then pay more to eat at the hotel.

We were also given a joint room so this made our stay slightly uncomfortable as people could hear us and we could hear them.

So there is a stong band noise at each closing.

Some people would not like this as the view was uninspiring and there was considerable street noise,

but what it doesn't say is that the road is so busy with traffic that you need to take your life in your hands to cross the road.

Facing the sea also means facing a busy road so can be quite noisy.

Unfortunately they were noisy, disruptive and generally badly behaved.

It’s on the main road so noisy with the odd waft of bus/scooter exhaust fumes.

but the balcony facing onto the back road wasn't very appealing or relaxing & very noisy early morning.

Housekeeping didn’t arrive until around 2pm, by that time we didn’t want to be disturbed so we put a sign on the door.

However, this is an extremely busy road which means that if you have your balcony door open it is very very noisy and when you sit outside at the hotels cafe and bar.

however again, not the ambiance I would expect being quite cramped in the outside area by the pool with a noisy road at the side. I can't stress enough the willingness of the staff to rectify any question, concern or need throughout our stay (thank you so much!)

There is carpet in the corridors so its very quiet no people walking past your doors to wake you up.

They organize shows right under the rooms and we can't rest because of the noise!

We were on the 5th floor view from the balcony was roadworks and noisy.

but we did experience outside noise both during the night and early morning.

There is a little noise coming from entertainment in the evening, where it can be difficult to talk together.

The food in the main restaurant and the al a carte restaurant was really good quality and lots of choice, you will not go hungry.

The food and the recommended wines were first-class.

The breakfast was lovely with a good selection of food and was constantly being replenished.

The a la carte restaurant menu is excellent and well served,

In the excellent a la carte restaurant, Piazza di Porto, which is run very efficiently by the captain, Vassilis Vassilakis, the food and ambiance are excellent and memorable.

Restaurant food was very good and again the staff were lovely with the manager often around to greet you.

Talking about staff one has to mention the maitre d of the a la carte restaurant, Vasilis who's knowledge,and professionalism are second to none.

although half board we ate in evening three times .

The manager and his staff were always on hand to make sure all was running smoothly be it at breakfast, lunch, dinner and the special moonlight cocktail party which was absolutely amazing.

We had breakfast and dinner included , breakfast was good

We were half board and were really impressed with the food.

The food was delicious with plenty of choice with a decent branded alcohol menu.

Great location, good quality food and drinks.

The bar area is nice at sunset and chilled with music entertainment.

Evening entertainment every night with local bands/singers/groups.

Eleni, in charge of entertainment ( yoga, quizzes, etc), is one of the most wonderful people I have ever met.

Although the entertainment wasn't up to much, the greek singing duo on the Sunday evening were excellent.

Lastly there’s entertainment in the hotel every night, it’s about the only place we could see that actually had.

There is some gentle entertainment at night, and the bars proximity to the sea allows views for miles.

And, during the evening, is the venue for different entertainments (the Friday night singer and guitarist were superb) and the staff of Toula (who we had met in 2018), Yianni and Vasilis gave us great service at every visit.

The evening entertainment was varied and very enjoyable with local artists performing traditional and non-traditional shows.

Good entertainment at the bar directly outside the hotel every night.

The staff ( I would say Friends) are all superb 👌 
Entertainment each evening adjacent to the a la carte restaurant- this in itself is well worth a visit; any bad points??

There is some nightly entertainment of varying quality,

Evening entertainment is excellent and waiters bring your drinks to your table.

The entertainment was good, different every night, outside at the front.

The chef for meals is an artist and all employees are virtuous at reading people, they show care and humor in an excellent way.

the hotel put on a greek night of traditional dancers alot better than some i have seen in previous years elsewhere and my boyfriend thoughly enjoyed it.

The acts they have at night are very entertaining and the whole hotel is spotlessly clean.

Good and varied evening entertainment offered each evening.

Interesting evening entertainment made it a perfect destination for a stay in Rethymnon.

Entertainment: Something on every evening and some free offers on the beach.

Had the pleasure in stay here on a week
Very central right in the beach
Excellent staff could not do enough for you every dept exceptional and housekeeping  left a surprise each day 
Food in the hotel was buffet style for lunch and dinner something for all tastes
As part of the package we dined in the al a cartel which was excellent
The entertainment at night was not always to our taste

Maria was absolutely lovely, very professional and very attentive.

On the positive side, the hotel itself if excellent and the staff are very willing to help in any way they can.

We always look forward to coming to this hotel as all the staff make us feel very welcome and valued.

The most positive and standout feature of this hotel are the Staff.

But what impressed us the most was the staff .

The 2 young staff working the beach area worked incredibly hard in very hot weather
Other points.

We didn’t mind and just went with the slower/relaxed pace and if you wanted more and more quickly you would proactively catch the waiters rather than wait to be approached.

Having been critical I would like to give a big thank you to the excellent staff in the restaurant who were truly 5 star!

The hotel is in the perfect setting close to the old town and across the road from a lovely beach.

Rethymno town is a maze of back streets with plenty of bars, restaurants and shops.

Just back from this amazing hotel, right in the heart of everything if you want the beach it’s just across the road , if you want the old town it’s just a short walk.

As the hotel is within a 10 minute walk of the old town and in a relatively urban location, space is a premium.

We went to show our children this wonderful hotel and reminisce in the town (which has changed a lot) The beach is fantastic and lovely for children, the hotel staff are very attentive and were only too happy to help.

Localisation is very good, near old town of Rethymno, very nice and sandy beach.

They are what makes the hotel the best in town.

Always something ‘special’ cooked to order, be it omelette, waffles & pancakes for breakfast 
A local delicacy for dinner, I like my food, absolutely no complains re the catering 👍
The old town & harbour a short walk away.

The hotel is about a 15 minute walk from the Old Town and 5 minutes from the new harbour.

Nice beach and walks to town and plenty of shopping opportunities.

The old town is lovely, wandering round a bit away from the sea front is delightful and the venetian fort is worth a visit.

We went half board and chose to eat lunch at the hotel almost every day so we could eat dinner in town.

The walk into Rethymno took 10 to 15 mins and loved the old town with all the little side streets offering many little shops and restaurants also the harbour .

The Old Town is a 15m walk and well worth a visit.

Great location at beach and short walk in to old town area.

but in a great location across the road from the beach and a 15 minute stroll to the beautiful old town.

Aquila Porto Rethymno

quietness

price

town

Monastery

Arkadi

staff

restaurant

friendly

show

all-inclusive

I recommend also booking a tour out of the town into the region's villages and up the mountain to the Arkadi monastery.

Dont go with the tour companies as the local buses will take you to Chania, Heraklion, the South Coast and the amazing Arkhadi Monastery which is not to be missed, believe me.

We had one of the older rooms, the space was a little tight, especially the bathroom.

The bathroom laudably displayed the usual green/eco policy for towels

The exception was the bathroom which was dated and tired. Having said that, the hot water supply was unfailingly excellent (which is not always the case in Greece.)

The Ideon Hotel is near these landmarks: Olive Wood Traditional Workshop, Klados Winery, Melidoni Beach, Triopetra Beach, Agios Pavlos Beach, Psiloritis Mountain, Photo Tours in Crete, Crete Bikes, Plakias Beach, Livadi Beach, Spiagge di Creta, MareSud Diving Center, Ilingas Beach, The Beast Watersports, Kourtaliotiko Gorge, Katsouni Beach, CRETE HORIZON, Mare Sud Diving Center, Vrissi Beach, Relaxika Massage & Spa, Skinaria Beach, Agios Pavlos Beach, Loutraki Beach, Makridakis Diving Crete, Soma Massage, Damnoni Beach, Skydive Crete, Royale Shopping, Souda Beach, Trail Askyfou - Asfendou- Kallikratis, Cretan Corner Chosen Cretan Products, Tzagas watersports, Ammoudaki Beach, Agios Pavlos Beach, Ammoudi Beach, Kourtaliotiko Gorge, Creta delle Chanevate, Discovery Safaris, Gavdos Cruises, DreamVillas Crete, Agia Sofia Basilica Of Panormo, Plakias Tunnels, Sea-Dreamdivers, Παραλία Λύκος, Naós Agías Paraskevís, Dive2gether Crete, Massage From Agapi, Ammoudaraki Beach, Ostraco Bar, Elena Tours Plakias, Cozy Backyard, Alianthos Horse Riding, Plakias Boat Tours, Imbros Gorge with Elena Tours, Creta Earth, Belvedere Spa, Crete Yachting Academy, Plakias Finikas Boat Cruises, Plakias Finikas Boat Cruises, Contemporary Art Museum of Crete, Saint Anthony of Padua, Nafpigio, The Dome Club, Black Lotus Pub, Ice Club, Omodamos Ceramic Artifacts, Acrovatis, Beatnik Rock Bar, Chapel Of St. Spyridon, Rent a Boat - Manousakis Marine, Cafe Viva, Kurkuta, Rimondi Fountain, Play Hall Rethymno, Metropolis Society Bar, Alexandra Icons, Henna Tattoo by Fredi, Old Venetian Harbour of Rethymno, Antika Irish Pub, Avli Raw Materials, Fortezza Lighthouse Bar, Hamam Cretan Memories, Greek Shop, Leather Studio mk1, Rethymno Souvenir Center, PLATANOS TOURS, Metamorfosis Day Spa, Swan Beauty & Spa, Atofio Store, Moschea Neratze, Memento Souvenirs, Art in Veneto, Archontiki Soap and Shop, Melitakas Handmade Greek Art, Lux Cafe Rethymno, Naos Tis Kyrias Ton Angelon, Rethymno Lighthouse, Rethymnon Old Town, Frou Frou & aromata, Di Mano Jewellery Workshop, Spantis, Elements Handmade Jewels, Asteria Open Air Cinema, Treasure Island, Paleontological Museum of Rethymnon, Historical and Folk Art Museum of Rethymnon, Archaeological Museum of Rethymno, Souvenirs from Rethymno Olive Wood & Music, The Venetian Fortezza, Mikrasiaton Square, Chaplin's, Tesoro Jewellery.Workshop, Moka, Ecclesiastical Museum, Dr.

though the shower is in a small bath and could be improved.

The toilet didn’t flush well and it got clogged few times.

Bathroom was old (toilet had scratches on the seat ).

It was veeery old with horrible bathroom and toilet.

The bath was very narrow and the shower over it was a bit tricky to use because of this.

Only big negative thing for us was the shower.

The rooms are noisy: the insulation is bad and each time your neighboor goes to the toilet you have the feeling there is a leak in yours.

Probably the slightly small bathrooms and slightly outdated room furniture stop it being a 4.

Infact the shower had rain shower and head handset with a sliding door!

Only small remark is to the position of the shower wall holder – it was exactly in the range of my eyes.

2 other rooms had a narrow bath unsuitable for sitting in with an overhead shower which made the bathroom floor wet.

Bath tab was a bit small and not easy to take shower in (was a bit narrow, easy to slip and fall).

And of course the shower curtain as with all shower curtains!!

The hotel is a bit dated, and the family room and bathroom was a bit small (but replacing the bath by a shower could fix that).

though and sometimes you can hear the public hotel toilets flushing.

The staff were all attentive and friendly.

We saw a few familiar faces, in the restaurant, still very friendly and remembered us on our third trip to the hotel.

The hotel itself is a very high standard and I would think qualifies as a higher rating than a 3*
The staff were all friendly and helpful and the breakfast buffet was excellent.

Everyone is so friendly and can’t do enough for you.

All the staff were so professional friendly and helpful with anything you needed.

The staff were so helpful and friendly
 Everywhere was spotlessly clean.

The staff are all super friendly and helpful and always make me feel welcome.

A wonderful, friendly hotel, cannot recommend this hotel enough.

From the warm welcome from Georgia on check in to the friendly service from Manos at breakfast, we felt very comfortable here.

They so friendly and polite, we very happy with our stay.

This is a great hotel, with very attentive and friendly staff.

And staff all departments was as friendly as expected.

It is an oasis of tranquility, immaculately clean, the most friendly staff, delicious breakfast, buffet style and served by the pool.

Booking department took all the hazle calmly and friendly and with biggest understanding on the situation.

The owners and all of their staff are so helpful and friendly.

This hotel was perfect for our family holiday.

I was eventually, moved on day 5 of my holiday to a room with a balcony.

The Ideon hotel was just a wonderful place to stay for our two week holiday.

This was our 2nd visit and we made to feel special, receiving a welcome drink & snack delivered to our room and at the end of our holiday we were presented with a very thoughtful gift of a beautiful keyring & mobile phone case to remind us our fantastic & happy holiday .

but just enough for us obviously they made the most of the space when building hotel ,Manos the waiter was great he was such a lovely man he couldn't do enough for us and was great a getting us beer and cocktails plus our daily greek salad and there unique style of chips 😀 so thank you Manos it felt like we were mates by the end of holiday , the breakfast was always good its not what I would have back in UK but IM IN GREECE !!!

We just got back from vacation at the Ideon Hotel.

After seeing Ideon will open made very fast decision to have holiday.

The cocktails were the best we had all holiday, we were even given free ones on occasions.

We enjoyed a wonderful holiday, as always.

All depend on the type of holidays you like.

We have just returned from the holiday in Crete.

We have just had a great holiday in this hotel, right from the start we experienced a lovely welcome which continued throughout our stay.

All staff were attentive, polite & ensured our holiday was perfect.

Our good friends had booked this hotel for a weeks break and we decided to join them.

.but a great place to stay for a holiday.

Arrived back from our second holiday at this lovely Hotel last night and already booked for next year.

I would like just like to say a big thank you to Sophie and her team for making our holiday so enjoyable and thank you to all the rest of the staff the hotel is a credit to you we will be back again really soon.

We would recommend this to anyone thinking of going to Crete in holiday.

My wife and I had a package with Olympic Holidays from Manchester.

Fantastic cocktails at the bar and pleasant space outside.

Really great hotel, great room, great food.

It's ideally situated close to the beach and to the heart of Rethymno with all its cobbled streets and gift shops, restaurants and bars.

We had a room on the side above the adjoining Arbona restaurant with balcony with sea view and recently refurbished and updated.

Food was amazing and different varieties so there is something for everyone.

Not knowing what to expect after the pandemic I shouldn't have worried, fantastic and clean hotel with staff always cleaning and always with a smile on their places, good bar prices and the breakfast was fantastic with more than enough to eat, a hotel in the right place at a good price.

The breakfast buffet has an excellent choice of food.

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