So many dining options and the food here is the best I've had at any all inclusive and I am a bit of a food snob.

I would recommend a specially if you want to stay at an all inclusive and not leave the resort because there are many pools, beaches, and restaurants to choose from.

Everything that makes a
Great vacation is extra at this all inclusive so be prepared to drop another couple thousand dollars after the initial vacation booking to actually enjoy your stay and not be treated like a second class citizen.

if you want choice an All inclusive Hotel, Hyatt Ziva is the best choice.

I can't say enough about this amazing AI resort!

This was a very beautiful all inclusive resort.

I always lower my expectations since its to be expected for a all inclusive resort to have lower tier food than the usual 4 or 5 star restaurants here in the states

I will definitely visit again as this was my first all inclusive stay and I thoroughly enjoyed it.

By far the best all-inclusive resort we've ever experienced and the price was actually reasonable!

We been to many all inclusive resorts, we still like the Hyatt Ziva Cancun more than other resorts.

The food here is amazing - much better than at most other all-inclusive resorts.

Making this facility available to all guests would be a more inclusive and family-friendly approach.

Food was quite good for an all inclusive.

I'm generally pretty picky on all inclusive food options and this one was the best out of the 3 i've been to recently.

The reviews about the food were on point, some of the best food we have had for an all-inclusive property.

The best all-inclusive experience possible!

Everyone is so kind, the food is far better than I'd expect for an all inclusive, the pool and beach are beautiful, the rooms are clean and spacious, and the staff seems to have thought of everything you could need.

The food was amazing, even the buffet - which is not usually possible at an all inclusive,

The property is incredible in terms of location - exquisite beach, close to the city center and really well planned out.

This hotel did not disappoint, a true vacation to paradise!

The property has taken lots of effort to ensure there are enough things for people to do and not get bored - variety of pools, kids club and activities, pretty good evening shows and quite friendly staff for all the places .

It’s unfortunate that in a family oriented resort, the one good restaurant (La Bastille) was for adults only which we could only enjoy one night since we had our 17 month old with us.

Absolutely everything about this resort it’s outstanding: food, drinks, location, beach, pool, entertainment and especially the warmth of all the staff working there!

Can't even explain what a great experience this property is.

Safe and Beautifully maintained property has some of the best views of Cancun beaches.

Kids loved the pools and beaches on this property.

I booked this property through a third party service 

The resort is amazing and located on a great stretch of beach property.

We hung out at this resort for five days in December 2023.

As a result of all this, everything felt cheap and like a third class 2-3 star resort.

Food is above average for large resort w areas to improve.

ThThe ZIVA is widely regarded as the finest property in Cancun, offering exceptional service and exquisite cuisine.

For a resort this expensive, we expected a higher quality of food.

Don't recall when some many people paid attention to me and actually acted like they enjoyed do it.

The pool is not heated no hot tubs outside only in the spa and you have to pay.

We paid US$1000+ for a double bed room (2 adults and 2 small kids).

So you're paying 800 USD a night and the resort skimps out on things like this.

However, the price increase is excessive, and guests will no longer be able to afford it.

Serious renovation needed to bring it up to 2023 especially given brand new properties for similar prices in the Cancun hotel area.

We were not at the hotel for 30 seconds before we were being pushed into something that cost more money or time- an experience that persisted throughout the entire stay.

Refusing to pay for an alleged infraction we did not commit, he gave us 30 minutes to vacate the premises.

Everyone I talked to was very rude and unhelpful and this experience cost me $100.

I don't want to pay for it so i disputed the charge and am waiting for the credit before the card paymemt due.

They did not accept Apple Pay, so my new Hyatt Chase card with a $95 fee was of little use and we lost a potential 4-5 nights or about 25,000 points.

But you get get much better prices somewhere else.

There are not many flights coming back to San Francisco from Cancun and it's expensive, so I can't use it often,

The most glaring issue is the massive over abundance of paid cabanas.

It’s a little pricey because the dollar vs peso

However we were disappointed that there was no spirits in the room, at this price point and standard it was a let down, you have to upgrade rooms to get spirits.

The room keys are cards which is not very convenient, other hotels provide bracelets that work as key, in this one you have to pay if you want a bracelet.

We stay in the turquoise tower and would expect more for what we pay to stay here.

The three various shows every day has something for everyone

The price was well worth the experience from the food, to the entertainment, games, restaurants and bars.

We didn't go to the bars or entertainment areas

Instead, the shows are held outside, facing the lobby and the stairs are where the audience sits on pillows.

The show was very entertaining and buffet is very convenient.

Convenience, entertainment, professional and friendly staff were the top perks for me and my family.

It's beautiful, nice food and great experience, many options, nice staff, very clean, very quiet room and good parties, events shows.

Nightly entertainment was excellent and very fun.

The rooms were impeccable, entertainment every night was really cool and the general atmosphere just always so pleasant across the entire resort.

Rafael was so funny and entertaining - what a show.

Only thing: dolphin area is part of the resort, we don’t like this kind of entertainment, besides that, everything was amazing!

If you have kids they have a kids area and they have different shows every night that’s entertaining for everyone.

Rooms, dining meals, buffet restaurants, wedding events venue, all restaurants and the pools with entertainment staffing.

The staff was very friendly, spa is very nice.

Positives:

The Kids Club and Spa teams were standout features of our stay.

Between the hydro spa treatment and the message area, I would say this experience is well worth the splurge if you have the time.

Brigitte and Hervik - not only did they provide lovely massages at our cabana,

but had direct access to the spa and the adults only pool.

Waking up to the dolphins, all of the food options, spa treatments were so relaxing and rejuvenating, beach access was perfect, all of the pools were clean and well staffed, and the rooms are beautiful and clean.

Hervik gave the most amazing mini facial and massage on the beach in our private cabana.

For example, you no longer get free transportation to the airport or spa access for staying in turquoise.

Spa was great too - glad I finally decided to do it, and you could spend hours there if you really need some relaxing time.

At the cabana, daily massages, including cucumber slices for eyes and aloe spray, delicious grilled shrimp tacos, and all the drinks you can handle, what is not to love?

From the time you check in to the time you leave you are harassed about booking excursions, the spa, romantic dinners, etc.

We got a cabana 3 days and they came around to spray us with aloe and gave us mini facials!

When I got to our appointment though, the spa told me different.

Perfect Hotel for personal vacations, beach lovers , food lovers , water sports lovers ,for relaxation , for SPA , for Snorkeling , for swimming , for pool lovers , for hydrotherapy , a family environment with excellent customer service

When we checked in we upgraded to the Club master suite, they gave us 2 complimentary spa packages as part of the paid upgrade.

Cabana rentals are affordable and highly recommended - comes with dedicated drink service for ~9 hours, food service, two facials, and two coconuts!

Hyatt Ziva Cancun

price

city proximity

Agia

Irini

Convent

hotel

all-inclusive

show

It stunk, the customer service was awful, and the bathroom was falling apart.

Rooms were dark and cramped, without any amenities - ice machine out of service, iron broken, had to call for shampoo and soap - no hot water.

but the water pressure for the shower was the only problem!!

Bathroom was filthy as if it hadn't been cleaned before we arrived.

The only issues was the lack of hot water and didn’t have hand soap in the room when got it.

Room could be updated leaky shower head had a washcloth on top to keep from spraying phone reception poor in room.

Dated bathrooms in the guest rooms and thin sheets.

Bathroom dirty especially the hair in the shower.

We had a flooded carpet outside of our room with a fan running all night, and they were not willing to change our room until the second night when it was too late for us to change it.

they extended my checkout by 1 hour, so it could be used at either starbucks, the pyramid cafe, or the buffet in Excalibur (the only options for breakfast within walking distance) realized too late it had been infested with cockroaches when i turned on the bathroom light in the middle of the final night and three scattered on the counter (one was on my toothbrush).

I’ve never seen a hotel charge for refrigerator and then when delivered it doesn’t work properly and there is no rack inside to put your items.

No coffee, no body wash, no towel holder on shower door and check in was delayed.

the bathroom sink drain was absolutely disgusting, would back up with water, and stunk like sewage.

There were hairs in the shower, no shower gel in the container, hairs next to the toilet and dirty towel.

Toilet flooded, bathroom smelled like urine after they cleaned it!

Full trash cans, dirt towels all over, used bars of soap in the shower, dirty sink.

2 out of 4 elevators were out of order for our room section, digital keys didn't work, bathroom sink when turned on smelled like a sewer restraunts could not accommodate the crowds and knowing the crowds you have a dinner buffet could have helped alleviate some of that and overall way over priced

Bed wasn't made everyday, bathroom towels were never replaced.

Also, sharing soap dispensers is pretty gross, go back to individual packaged soaps and shampoos.

Room was clean and updated and bed was comfortable, room was quiet.

but beds and pillows were very comfortable.

The bed was comfortable and the room was clean.

comfy bed, had a bar and fridge and nice view.

The bed was very comfortable and the shower was amazing.

Room was large, clean and the beds were very comfortable.

The bed was comfortable and the access to the strip was great.

Very roomy suite, comfortable bed, excellent air quality, quiet.

The room was a decent size, was clean, the beds were comfortable,

The beds were comfortable and it was pretty quiet.

Room was clean and the bed was comfortable.

View of the pools, comfortable beds, nice bathroom.

but were really spacious, clean and the bed was comfortable.

the resort is looking shabby and run down, carpets need cleaning, power wash the filthy parking elevators and walk way into the hotel.

Your elevators were turned off during the construction and no one notified your stafff so your staff could tell people that, the elevator was closed so we were stuck downstairs for a bit till we got help which was way later on.

elevators that don't work, dirty sheets and a broken bed, and employees who don't care and lack empathy.

Hot water took up to 10 minutes, bluetooth key on phone didn't work, elevators broke, internet worked intermittently.

The only bad thing we experienced was the elevators.

An hour wait in line for the one working elevator is ridiculous!

The same mess was on the carpeting in the halls and elevators several days in a row.

button for the elevator was hanging out of the wall by it's wires. Dangerous

Rooms are dated, halls are dirty, half elevators are broken (elevator wait time is 20 minutes), breakfast wait time is 30 minutes and it’s $30 per person (welcome to Vegas!).

The elevators are really dirty, slow and the emergency phone units are all bashed in.

Elevators are filthy , rooms , walls and restaurants too.

but multiple elevators are broken requiring you to walk long ways to go up/down.

We got stuck in the rundown inclination elevator, one of four was totally out of service.

Casino and Hotel is lacking entertainment the food choices are more fast food than restaurants it only offers a Mexican restaurant and the rooms can use a face lift my bathroom shower was leaking water on the floor.

Some rooms near the elevator can be a bit noisy.

The elevator cabs lobbies were terribly worn.

The elevators were a constant frustration.

Be prepared to walk as all resorts in Vegas are HUGE.

Fun property and an amazing show in Fantasy Striptease.

Rooms and hallways look like a frat house rather than a decent hotel.

Very different, really liked the uniqueness of the hotel

Every other hotel we visited on the strip was nicer.

Great big room , all night open restaurant, one of the best adult show “fantasy” on the stripe, all in all good entertainment, have stayed here couple of times now , good casino, walkable to other must see hotels

This property and it's location provided many opportunities for Family activities for all ages!

Our hotel stay was good during the 1st week of December 2023.

And the hotel is at the far end of the strip away from everything.

I had better offers from other resorts on the strip

Hotel was great, the experience was great, no doubt we would love to stay there again.

Location was great as is any hotel on strip.

This hotel was in walking distance. Clean.

but now…the room was dingy and dirty, our view was ruined by a giant Doritos ad on the window, the restaurants and stores are way overpriced ($5.79 for a 16 Oz bottle of Diet Pepsi $6.99 for a small bag of gummy bears-ridiculous!)

I spent $79 on my room and it wasn't worth $20.

I had extensive issues with the individuals in the neighboring room arguing about illegal activity and being loud to the point I had to request security come address the issue at 5am.

then during the construcition a sewage pipe line broke and filled up every room on my floor with this horrid smell and it was not resolve and i had to stay in a friend room

I had to request to change rooms because the first one I was given had a pungent chemical odor.

It was a problem with the room they were unable to rectify it.

was too exhausted for another room change so just paid a house-keeper to come change the bedding quick. 2 out of 5 mornings i was woken by power tools renovating at 08:30,  the room beside me the first morning (was given a $65 credit and told it could be used towards "anything except the foodcourt" so put a couple Carrot Top tickets on the room.)

The rooms were dirty the carpet was sticky.

Only two were working when we visited and we had to wait pretty long to board one to get to our room.

but need renovations in rooms as a rewards member gaming frequently I thought it would be more pleasing so that I would want to gamble more.

The carpet in the room area of the casino smelled old and moldy.

Rooms are not nice casino is very tight food was mediocre at best not a very good Las Vegas weekend would not recommend staff was great just disappointed in room and food and the gaming cocktail waitress must have been on strike as well

Rooms were dirty and very dusty, the drains don’t work very well and very outdated .

The so-so:

The rooms in the pyramid itself were just regular.

Room was very dated (early 90s feel), un patched holes in the wall, shower water was cold, some of the lights were burnt out, refrigerators were an extra charge (~$30/day).

The room was clean and everything functioned as it should.

The staff we encountered were great and for the room was clean.

My room was clean, quiet and comfortable and I had a great 3 day stay.

The room was clean, beds and pillows comfiest ever!

Rooms are well maintained by the cleaning staff, clean rooms, staff was extremely helpful with questions and  kind as well.

Customer service was amazing and rooms were clean front desk was accessible pretty quick and friendly.

The room was clean and everything worked!

Other than that the rooms were clean, stuff was friendly, housekeeping was amazing and the overall experience was gr8!

Room was clean, comfortable, and spacious.

Great stay, hotel was clean and rooms were very nice.

Rooms are always clean
Service is Great
Hospitality was great 
Casino has a great atmosphere 
Parking has easy Access

Some staff members were rude and disgusting.

but dirty doesn’t describe it , word applicable here is filthy.

Rooms are dated, Halls had smells and constant water and fans in hallway?

the smell of the room and dirty bathroom, almost dying in the elevator, or water falling from the floor above into buckets.

Really nasty (I was on the green elevators).

Room was not what I asked for no view and smelled out of door I always stay here

I had to switch rooms because some room around me was smoking, the smoke alarm would keep on going, and my room stink of cigarette smoke.

“Non smoking rooms” yet you can’t even breathe in them because of how strong the smell is.

Luxor is old, smelly and just not functioning at a standard that is expected for the money being spent here.

Great family place to stay, Titanic exhibit was museum quality, very nice.

Casino was great and definitely recommend the Titanic exhibit.

but went to the Titanic exhibit which was very good.

We liked the atmosphere, the titanic exhibit was amazing.

I also love the Titanic exhibit, and the Bodies exhibit was also really interesting to see, both of which are right there.

The Titanic exhibit was absolutely amazing and authentic.

It is also conveniently located near the airport and attractions such as the wonderful Titanic exhibit, the interesting Bodies exhibit, and the fun Blue Man Group show.

Titanic exhibit was very interesting and educational.

The pyramid is my favorite hotel 
Been staying here for over 10 years 
The staff is amazing everywhere you go 
So much to do on the pyramid starting with great food courts and restaurants to titanic exhibition

the bodies and titanic exhibit were a must see and the flight bar kept it fun in between the jackpots and the big losses

The titanic exhibit is very well done and interesting.



What was good - food at the the Rice restuarant and the Titanic exhibit.

The Titanic exhibition in the hotel is excellent, there are various restaurants, shops and facilities that serve the hotel well.

Nov, 27, 2021

Aug, 22, 2021

Jul, 27, 2019

May, 23, 2023

Jun, 4, 2019

Jun, 20, 2019

Oct, 11, 2018