but on the busy weekends we were moved to the larger main restaurant which had only a limited amount of outside space (this was a disappointment but only happened on 4 days out of 14).

The were especially busy in the self serve restaurants at breakfast and could have done with more help clearing tables particularly.

I never find the restaurants too busy, they seem to cater for everyone very efficiently!

Reason it’s different is that the drinks take longer to prepare, and therefore not suitable for a busy bar.

but this got very busy at peak mealtimes, and we felt it was sometimes a bit of a scrum with the buffet.

Expensive, too busy and clearly maximising revenues at the expense of customer satisfaction.

but be prepared for a bun fight at busy periods.

The tables are not able to be cleared fast enough and re set and the staff are too busy to help so you are left trying to find a table or sit at an uncleared table waiting for someone to come and clear and reset it.

After the first 'sitting' at each table they are left clear ready to be laid for breakfast unless you hovered next to one and managed to get the attention of a very busy waitress covering that area.and asked her to lay it for you.

althought the breakfast room was too busy.

I cannot comment on being busy as I was in there for breakfast at around 7am!

We started with two nights in a bottom floor room with a busy gangway in front.

Some of the comfort or standard rooms look out onto busy "thoroughfares" where lots of people walk past within a few feet of your small patio/terrace.

We also recognised more tension in the serving personel in the restaurants: they were very busy, not having time to smile or chat with the customers as in the previous years.

although at times it was very busy and this spoilt the atmosphere as people were jostling for selections.

Very polite.Maybe a bit under pressure at busy times though.

but we were only told that they could only accept amount on bill (no tips on card) after we had made one payment.

but sometimes no-one seems to be in charge. 2.

The whole complex is mainly non smoking 
Check out they double charged us for the spa which we had already paid for.

Really- no supervisors or anyone in charge because it’s the weekend.

It didn’t help that he wanted my credit card details which frankly I did not want to give him.

There never seemed to be anyone in overall charge to orchestrate events.

but we just feel that it is getting a little greedy by now charging additionally for things which we received in the package before e.g.

In short, if you suffer from arthritis, heart problems, balance problems or any condition that makes climbing up and down steps difficult make sure you get a garden room on the same level as the reception or dining room.

The one and only negative is the spa pool area, charging you to go into the area is ridiculous, it’s crazy as it’s empty all day, what a waste of a nice area, free to adults only would be a better option in this area.

Just seems you can hardly breathe without being charged 
And there is nothing nearby.

As others have pointed out I feel and additional charge to use a safe in a 4 star hotel smacks of penny pinching as does the 5 euro charge if you wanted any ice in your room.

the billing system is confusing since they prefer to charge to your room and you don't really know how much you have spent,

Charging for the safe ,  charging for still water, charging for crazy golf. .

but I believe that in some of the rooms an extra charge of €4.50/day is made.

When we arrived we were only given cards for one room and the wrong numbers.

I complained and was not charged for my main meal.

It would be nice if the hotel offered this service free of charge to take walkers to local drop off points for them to enjoy the walks like they do when they collect the golfers and take them to and forth the golf club??

First there a number of what one might call irritants
A charge of €2 a day to use the safe in your room
A daily charge in some rooms for tea and coffee making facilities
No complimentary bottled water
Hourly charges for use of the courts
Pools that are described as "heatable".

However there were a couple of points where we felt the hotel let us down slightly:
- First off, there was a 2 euro per day charge for use of each safe.

We arrived after 9pm,it was dark and check-in was a bit hectic - a bad first impression.

Stunning location and excellent rooms,however they did not want to be inconvenienced,we arrived in the dark and were just given a key and find it yourself,very complicated layout with confusing signs.Our departure was early one morning and they insisted our luggage had to be in reception the night before.

but by this time it was our last evening and in our opinion the level of ‘compensation’ (a bottle of cava and a meal upgrade) came nowhere near compensating us for the disappointment, aggravation and being left in the dark about the withdrawal of facilities we experienced for almost half of our holiday.

We were given abrupt instructions how to find our room and were wondering around for what seemed ages, looking for our superior room,in the dark.

The place is very large and spread out, and we walked down steps, and pathways in the dark,with heavy luggage, before finally arriving at our room.

Watching a game of Premiership football entailed going into a dark and empty disco bar in the afternoon filled with masses of cocktail glasses and boxes.

We wandered around in the dark for a long time trying to find our room.

However the room we were given was cold, dark and our only view was of a hedge and fire extinguisher.

The apartment we were first allocated was very dark

We managed to find our room in the dark (which was almost at the furthest point from reception, it took 5-10 minutes to walk from the room to the main building) and were just in time for some dinner,

but got one on the ground floor which was quite dark, with limited sea views due to trees.

In fact the complex is big and we were exhausted and got lost in the dark dragging heavy cases.

but we were really concerned that if we stayed in this room we wouldn't be able to be out after dark.

It could be useful too if they could use the little go carts that the maintenance men go round on to ferry guests to their rooms on checkout or late when dark.

We arrived in the dark so wasn't able to appreciate our surroundings.

Once arriving at San Sebastien on La Gomera the taxi driver took us through dark gloomy mountains where  our mood became equally dark.

We were just given a map to follow which is difficult in the dark.. 

Biggest critism was of Thomson themselves.

but the bathroom was a nightmare very dark and always wet the shower curtain didn'nt seem to contain the shower water and the floor was always flooded.

but when it gets dark most of them are completely unwatchable.

The separate “quiet pool” that was available on my last visit is now no longer available (unsure if this was due to building work going on in this part of the hotel or if it was reserved for “special” customers).

And of course some facilities were closed due to the low number of guests,

but to do it without due
regard to the comfort and wellbeing of paying guests is intolerable.

but raw, no seasoning, to fish and meat

never been  offered coffee or tea during breakfast, we did fetch everything ourselves, my mum being nearly 80 had difficulties to manage, having a good coffee was difficult due to the not really working machines

so would we return, not sure, enquire at Berjaya Hotels in Asia how they do it

Due to the high temperatures and humidity there were more ants than normal.

We had to be moved from our 1st room due to ants

there were never any regrets when I was there and I was always told there was no management on site due to the weekend.

As the outside area was closed ,due to inclement weather I think they should have postponed A la Carte dining.

but accessed at back on ground level due to floor of ground.

Dinner in the evening was sometimes a problem due to sheer weight of numbers

Only tried to watch a film one night and gave up due to stop start and breaking up.

but OK.
TUI reps. waiting for us and our taxi took us to Los Christianos for ferry to La Gomera, due to an accident further up the road, there were horrendous traffic delays.

Not a great start having missed the 4.00pm ferry due to the suitcases taking so long to come off meant us having to wait for the 7.00pm one which in itself was late leaving which led to us arriving at the hotel at 9.30pm.

although I would not recommend travelling with Thomson holidays due to horrendous transfer arrangements and lack of support (See La Gomera Forum post for details).

It took us another 6 1/2 hours to reach the hotel after landing in Tenerife due to the timings of our flight with the ferry crossing to La Gomera and the transfer to the hotel.

but one or two of them were cancelled due to the lack of dance rehearsals from the animation team.

but the quality and quantity grows when the Spanish are due to descend, and descend they do!!

but the earliest flight to leave back to gatwick was 6.30 ours was due to leave at 8pm, not much in it.

I found all staff to be attentive, friendly and efficient.

Animation team were a delight, very friendly and approachable.

On the plus side rooms were okay and had fantastic  views, the pool area was good and swim up bar spot on and the staff were very friendly and helpful.

We found all the staff friendly and helpful without exception - do not understand people saying they are rude.

Rooms are clean and spacious, and the cleaning staff efficient and friendly.

Staff lovely and friendly especially the ones in the morning when we got our breakfast.

There is a lot to choose from at breakfast and the staff is very friendly.

Like everywhere on La Gomera, the staff were wonderful, very helpful and friendly.

All of the staff were super friendly and went out of their way to help.

The staff are all really nice and friendly.

I was pleasantly surprised by my initial view of the hotel,in a good location,and the receptionist was efficient if not over friendly.

Gorgeous rooms, wonderful swimming pools, comfortable beds, great choice of food, friendly staff, beautiful gardens, privacy, sea views, super tennis courts and cool coach, dramatic location and wonderful yoga teacher.

The staff has been very friendly and professional at the same time.

However the staff was super friendly and helpful, and I really liked the scenery and the sorroundings of the hotel.

Fandango tapas menu gave you the taste of Spain.

Food is good, rooms are clean and newly done up.

It was great to sit outside in the morning in the Gara restaurant overlooking the ocean and village

As with other reviews on this hotel the the food was awful we have stayed here in 2019 and food was great

We did go out to eat in the town mostly where you can find a handful of lovely little restaurants.

We were fortunate enough to sample Tasca Enyesque, La Chalana, La Cuevita, Pizzeria La Marea, & our favourite Kuss.

There is also a lot of tackiness: food ads line the way to the beach,

This is a perfect symbiosis of paradisiacal hotel facilities, excellent food and a treat for the audiovisual senses.

Meals were good and varied and there was something for everyone.

The restaurants are excellent, the pools are great especially the spa which is tranquil & so relaxing .

The main restaurant is buffet for both breakfast and dinner, and is pretty good.

Actually the breakfast was EXCELLENT too so maybe we could have guessed the evening meal would be.

Additionally, another trap is a credit towards a la carte restaurants if you don’t eat buffet.

We selected a half board stay and can't complain about the food variety

Thank you Irene, I really enjoyed learning new asanas from such a passionate professional!

Staff are very welcoming and especially the entertainment crew we’re amazing and always smiling.

Excellent value , good choice of hotel - maybe not a burning desire to return soon.

We found the staff to be helpful & professional & they would take time out to exchange greetings of “hola” each day.

Much was familiar, the lovely setting, gardens, generally pleasant staff, excellent golf course.

I could not fault the staff or the offering overall a great holiday

We attended stargazing, botanical and painting class which were very good and Jurgen’s knowledge was impressive along with his sense of humour.

The staff are obliging & some have been there for years .The bedrooms scattered  around the grounds & beautiful gardens   are your own small home, well furnished & homely with balconies .

There is no way we would stay at an hotel who would employ staff who behaved this way to guests or potential guests.

Staff are very friendly/helpful and they work very hard.

Cesina, agitated, responded we don’t have anything for tomorrow.

That said, the staff were wonderful and always happy to answer your queries with a smile.

Also a big thank you to the service team, specially Mustafa. For sure we will come back, specially because of Anne-Tina and an amazing Golf place, also  thanks to the full team in Jardin Tecina and Tecina Golf place, Your Holli and Bente (Danish lady🇩🇰)

massive thank you
So will we be regulars again after A 6 year absence the answer is 100 percent yes if they maintain these high standards 
What makes the hotel's is not just the amazing views and the excellent food

Room is a quarter villa with small patio looking over roof tops to sea.

Large terrace with gorgeous view over the sea and Tenerife.

We booked the mid range room and had a beautiful view of the sea and the hotel is in expansive grounds with exotic flowers and trees and a very relaxed vibe.

but individual cabin like structures with either terrace or balcony, many of which have a cliff top sea view.

We played golf at the adjacent club which is pretty good with  sea view from most holes.

The hotel property has a nice location, lovely views & a pleasant garden.

We spent two weeks in this hotel - a large room with a sea view balcony.

The room (a superior) was large with a lovely sea view.

Very good food, beautiful garden, nice rooms, spectacular views,

3 floors all to ourselves and views of golf course, pool and the sea.

The room was spotless with a wonderful balcony out to the sea.

Our room had spectacular sea views from the balcony and whilst not the shiny modern of some hotels, it was quiet, airy and spotless with very comfy beds.

We had room 165, with a balcony with ocean view.

The friendliness and helpfulness of all added to the magical holiday and, of course, the beauty of La Gomera, the sun, sea snd hills are all unchanged.

We are an active family so played alot of tennis (the courts are good quality and plenty of them), played golf (stunning golf course), yoga, fitness classes, swam in the pool and the sea and also plenty of time to relax and read by the pool.

Hotel Jardin Tecina

dark

creditcard

busy

restaurant

staff

view

Big ocean beach in front of the hotel after crossing quiet street only.

The Hotel Gran Rey is near these landmarks: Ermita De La Virgen Del Carmen, Playa De Santiago (beach), Tameday Esencia Gomera, Escultura De Hautacuperche, Playa Charco Del Conde, Sport- und Gesundheitszentrum La Fortaleza, Fishing in Valle Gran Rey, Promenade De Playa De La Calera, El Telemaco, Estatua José Ortiz El Mago, Parroquia De Los Santos Reyes, OkoTours, Ermita De San Pedro, Bistro - Cafe der anderen Art, Playa De Vueltas, Oceano Whale Watching La Gomera, Gomera Bikes, The Fountain, Playa De La Calera, Gomeractiva, Ermita de Nuestra Señora del Carmen, Tina Excursiones, Excursiones Pura Vida, Puerto De Valle Gran Rey, Excursiones Yani, Charco Del Cieno, Playa del Ingles, Jardin de Frutas Tropicales, The Curved Cheese, Mirador de la Curva del Queso, Mirador El Palmarejo, Mirador Cesar Manrique, Metal Sculpture, Iglesia de San Antonio de Padua, Mirador De San Antonio, Mirador De La Retama, Mirador Del Santo, Ermita Del Santo, Parroquia Nuestra Señora De La Salud, La Rajita, Forteleza De Chipude, Mirador Playa De Alojera, Monumento Al Silbo Gomero, Mirador de Igualero, Church Of Saint Francis Of Assisi, Playa De Alojera, Casa De La Miel De Palma, La Laguna Grande, Alto de Garojonay, El Drago de Alarejo, Garajonay National Park, Mirador De Tajaqué, Club Deportivo Mustang'S La Gomera, Mirador de Vallehermoso, Mirador Morro De Agando, Estatua Pedro Garcia Cabrera, Ermita Lourdes, Ymaguara, Mirador De Los Roques, Wildlife Disaster Memorial, Monumento Natural de Los Roques, Roque De Agando, The Working Man, Parroquia De San Juan Bautista, Mirador Lomo Del Dinero, Roque Cano, Mirador de El Bailadero, Jardin Botanico del Descubrimiento de Vallehermoso, Capilla De Santa Clara, Guillama, Playa Guillama, Bar Restaurante Los Mocanes, Roques Pedro y Petra, Playa de Santiago, Playa de Santiago, Playa de Vallehermoso, Mirador de la Laja, Castillio Del Mar, PEG Los Telares, El Parque Etnográfico de La Gomera, Gomera Rent a Boat, Gomera Cycling, Gomera Walking, Gomera en Moto, Centro de Visitantes del Parque Nacional del Garajonay, La Casa De La Memoria, Splash Gomera, La Gomera Ethnographic Museum, Valle de Hermigua, Tecina Golf, Handicrafts Shop Los Telares, E-BIKES LA GOMERA, Mirador de Abrante, Healing Hands, Mirador de La Punta, Pescante de Hermigua, Mirador Pescante De Hermigua, Mirador de La Lomada del Camello, The Fountain, La Iglesia de la Asunción de San Sebastián de La Gomera, Mercado Municipal San Sebastian, Canary Sail S.L, La Playa de San Sebastián de La Gomera, Casa de Colon, Ermita de San Sebastian, Torre Del Conde, Torre del Conde Park, Casa de Colon, Casa Bencomo, Tourist Office San Sebastian de la Gomera, Museo Arqueologico de La Gomera, Statue vom Padre Jose Torres Padilla, Bust Of Christopher Columbus, Casa La Aduana, Pozo De La Aguada, Cristo de San Sebastian de La Gomera, Buceo La Gomera, The Egg Sculpture, Acuatic Service, Playa Avalo, Ermita de Nuestra Senora de Guadalupe and Faro de San Cristobal

So washrooms and utilities of the hotel are close to the beach.

In the evenings on the beach opposite you may be lucky enough to see the hippies 'fire dancing'.

Right on sea front with glorious views out the coastline and the mountains behind.

At the front it is noisy from the sea crashing on rocks which have replaced the beach as a sea defence.

A lovely 3* hotel with just a quiet road between you and the ocean, so make sure you pay a little extra for a room with a sea view.

The hotels location couldn’t be better set right on the beach,

The hotel overlooked the beach and the sea was good to swim in or paddle.

but close to bars, shops, restaurants, beach etc.

After four days hard hiking in La Gomera we travelled to Valle Gran Rey for R & R. and there was no better choice than this hotel - a luxurious location within inches of the best beach in the town.

Good location and situated at the end of a popular beach.

The hotel set in a great location and is just across the road from the beach.

You then stay in a little cove and can have a swim then eat a very nice lunch.

Still we had a lovely little balcony overlooking the beach.

Having said that, we would return to hotel as area was very ice, plenty of eating places if required, a lot of them were closed for holidays while we were there.There is also 5 beaches within walking distance, we normally went to the Playa del Ingles beach, about 20mins walk from hotel.Although it  is very popular with nudists it did not bother us.

Hotel perfectly placed across from the ocean and between two parts of the village, harbour side and beach side.

Great location on the beach at La Puntilla, with dramatic mountain backdrops.

Wow, what a super place, ideally located on the seafront.

Lovely to hear the waves breaking on the shore.

On arrival we were greeted by friendly reception staff.

Very friendly, attentive, helpfull and always smiling.

All the staff were very friendly and willing to make your stay a pleasant one.

The hotel is very clean, the staff are very friendly.

The hotel is very clean and the staff very friendly.

All the staff were friendly and spoke english.

The bar was very reasonable priced and ALL the staff were so friendly and helpful.

The hotel is neat tidy and clean, service is excellent and staff are very friendly and helpful.

The reception staff were friendly, helpful and spoke excellent English.

The hotel in my opinion is a very friendly good value 3 star establishment.

All the reviews that say the food is good , the staff friendly are correct, they will speak if you speak to them,

Hotel was clean, staff friendly and food good.

Reception staff very friendly and helpful, spoke good English (and German).

The welcome when you arrive is warm and friendly and whatever you need, the staff are quick to assist.

Hotel staff were extremely friendly and helpful, and rooms were well serviced and kept spotlessly clean.

We asked her for a recommendation for a traditional local restaurant, as the three we had tried were all closed.

although we had asked for a double and we're given a twin, so maybe double check.

even though we were there for eight nights we were not offered the change as we had asked.

We requested a lunch box one day and this arrived in the breakfast room, breadrolls, fruit, juice and water.

The buffet choices for Dinner were plentiful and catered for most needs.

Dinner with big variety of dishes as well.

The buffet dinner was of very high quality and offered lots of different dishes.

Very little choice and a lot of the hot food was barely warm.

The hotel is one of the few place offering food prepared to gourmet standards.

The hotel is located next to several restaurants, easy to walk to many places.

Nevertheless, the valley is great and so are the restaurants nearby.

IN the evenings this restaurant is used as the a la carte, l used it and found it excellent, good value for €.

Dined 3 times in the hotel restaurant, and the food was excellent.

We got back to hotel and asked where we could find food.

Near to very nice places to eat in the evening within easy walking distance

Breakfast very good, in upstairs restaurant.

We arrived at the hotel at 11.30pm and the first surprise was that the hotel had prepared a meal for us

but there are lots of restaurants in walking distance with excellent food and big portions.

A large range of food and you won’t go hungry.

If your looking for a break away to chill out and disconnect, then Valle Gran Rey is the place to go - long, peaceful sunny days, great places to eat, drink and unwind, with the preferred mode of transport - a good old fashioned bike!

The breakfast buffet has a good selection of food and it is all well presented.

The third floor roof restaurant is good for breakfast and the pool is ok.

Evening Meal let the hotel down lack of meat dishes and they are slow to replenish.

Just as well as the email and phone number TUI give you are slow to do anything useful except say “thank you for your message we will get back to you.”
We had B and B

Sometimes they were a bit slow refilling dishes that ran out.

The bathroom was small with a small bath, not easy to get in and out,

The bathroom needs refurbishing just to freshen it up - the bath is very small (but there wouldn't be enough space to have a larger one) - I'm 5 feet 10 inches and people much smaller wouldn't fit in either!

although the bath was so small as to be little more than a pedestal for the shower.

Most of the staff in the hotel were really nice, especially the housekeeping staff.

Hotel staff is fluent Spanish English German at least.

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