It stunk, the customer service was awful, and the bathroom was falling apart.

Rooms were dark and cramped, without any amenities - ice machine out of service, iron broken, had to call for shampoo and soap - no hot water.

but the water pressure for the shower was the only problem!!

Bathroom was filthy as if it hadn't been cleaned before we arrived.

The only issues was the lack of hot water and didn’t have hand soap in the room when got it.

Room could be updated leaky shower head had a washcloth on top to keep from spraying phone reception poor in room.

Dated bathrooms in the guest rooms and thin sheets.

Bathroom dirty especially the hair in the shower.

We had a flooded carpet outside of our room with a fan running all night, and they were not willing to change our room until the second night when it was too late for us to change it.

they extended my checkout by 1 hour, so it could be used at either starbucks, the pyramid cafe, or the buffet in Excalibur (the only options for breakfast within walking distance) realized too late it had been infested with cockroaches when i turned on the bathroom light in the middle of the final night and three scattered on the counter (one was on my toothbrush).

I’ve never seen a hotel charge for refrigerator and then when delivered it doesn’t work properly and there is no rack inside to put your items.

No coffee, no body wash, no towel holder on shower door and check in was delayed.

the bathroom sink drain was absolutely disgusting, would back up with water, and stunk like sewage.

There were hairs in the shower, no shower gel in the container, hairs next to the toilet and dirty towel.

Toilet flooded, bathroom smelled like urine after they cleaned it!

Full trash cans, dirt towels all over, used bars of soap in the shower, dirty sink.

2 out of 4 elevators were out of order for our room section, digital keys didn't work, bathroom sink when turned on smelled like a sewer restraunts could not accommodate the crowds and knowing the crowds you have a dinner buffet could have helped alleviate some of that and overall way over priced

Bed wasn't made everyday, bathroom towels were never replaced.

Also, sharing soap dispensers is pretty gross, go back to individual packaged soaps and shampoos.

Room was clean and updated and bed was comfortable, room was quiet.

but beds and pillows were very comfortable.

The bed was comfortable and the room was clean.

comfy bed, had a bar and fridge and nice view.

The bed was very comfortable and the shower was amazing.

Room was large, clean and the beds were very comfortable.

The bed was comfortable and the access to the strip was great.

Very roomy suite, comfortable bed, excellent air quality, quiet.

The room was a decent size, was clean, the beds were comfortable,

The beds were comfortable and it was pretty quiet.

Room was clean and the bed was comfortable.

View of the pools, comfortable beds, nice bathroom.

but were really spacious, clean and the bed was comfortable.

the resort is looking shabby and run down, carpets need cleaning, power wash the filthy parking elevators and walk way into the hotel.

Your elevators were turned off during the construction and no one notified your stafff so your staff could tell people that, the elevator was closed so we were stuck downstairs for a bit till we got help which was way later on.

elevators that don't work, dirty sheets and a broken bed, and employees who don't care and lack empathy.

Hot water took up to 10 minutes, bluetooth key on phone didn't work, elevators broke, internet worked intermittently.

The only bad thing we experienced was the elevators.

An hour wait in line for the one working elevator is ridiculous!

The same mess was on the carpeting in the halls and elevators several days in a row.

button for the elevator was hanging out of the wall by it's wires. Dangerous

Rooms are dated, halls are dirty, half elevators are broken (elevator wait time is 20 minutes), breakfast wait time is 30 minutes and it’s $30 per person (welcome to Vegas!).

The elevators are really dirty, slow and the emergency phone units are all bashed in.

Elevators are filthy , rooms , walls and restaurants too.

but multiple elevators are broken requiring you to walk long ways to go up/down.

We got stuck in the rundown inclination elevator, one of four was totally out of service.

Casino and Hotel is lacking entertainment the food choices are more fast food than restaurants it only offers a Mexican restaurant and the rooms can use a face lift my bathroom shower was leaking water on the floor.

Some rooms near the elevator can be a bit noisy.

The elevator cabs lobbies were terribly worn.

The elevators were a constant frustration.

The staff at the front desk were very friendly.

Very friendly and knowledgeable staff and the check in and check out processes were seamless.

My stay was great, lots of friendly people staying the night as well.

All staff we encountered was super friendly and very pleasant.

Employees make you feel welcome and do a great job of doing that very friendly staff.

The housekeepers were very nice and friendly.

The restaurant choices are good, I especially love Diablos and the entire staff that I interacted with are so nice and friendly.

Great stay great value the staff was very friendly and helpful would recommend friends and family members to stay at luxor convenient to the strip had pretty good luck if I had one complaint it would be the buffet for brunch the breakfast side was not good at all for the price of the buffet.

Staff were very accommodating and friendly.

Customer service was amazing and rooms were clean front desk was accessible pretty quick and friendly.

Other than that the rooms were clean, stuff was friendly, housekeeping was amazing and the overall experience was gr8!

but wish I didn't have to pay extra to not have a parking garage view for our 30 year anniversary,  Staff was very friendly and helpful.

The staff was friendly and the casino area was nice.

I will say that the front desk staff was helpful and friendly, and the food, while expensive, was of decent to high quality.

The pools are very large with three hot tubs which we enjoyed several times.

Very relaxing hot tub in room I will definitely be back on my next vacation.

The steam rooms and hot tub was very relaxing.

The view and hot tub in the room were exceptional though.

Great view clean rooms loved the hot tub and separate shower and Egyptian architecture!

We got the privilege of staying on the 24th floor which had a good view as I soaked in the hot tub of our suite.

Upgraded to a executive suite as this included a king size bed (and hot tub) for a reasonable fee

We were in the Pyramid Corner King Suite, which has a large hot tub by the window.

Pool is big and the two hot tubs/jacuzzi available outside are great.

The hot tub was good size so you can sit in it comfortably.

Also used the pool, one was shut getting remodeled, the one we did have access to was really lovely, well maintained, great staff cool music playing, and a few hot tubs around to sit it nice atmosphere to chill out in.

My comfortable bedroom was a great little suite, with a sitting room, a hot tub, and very handsome furniture, also in Egyptian revival style, which made me feel like I had my own apartment.

Great getting up going into hot tub with great window view, spacious, hotel great to be in connected to Mandalay Bay and Excalibur.

Very large room with hot tub in the window.

One of few times visiting Vegas on biz that I actually really wanted to use the outdoor hot tub,

We had booked a pyramid suite with hot tub, and the room was OK,

Loved our 2nd trip to the Luxor it was my 30th birthday so we got upgraded to a suite the room was lovely hot tub was just perfect had an amazing time the staff were a lot more helpful the second time round, hope to be back on honeymoon.

Much offered here, restaurants, entertainment, rooms were spacious and kept reasonably clean.

My room was good and had a fun view of the front of the casino.

The room was excellent with a great view.

The rooms were great, place was huge and clean.

Rooms and hallways look like a frat house rather than a decent hotel.

Room was great and we were relatively close to the main strip .

The room was clean and everything functioned as it should.

The staff we encountered were great and for the room was clean.

Other than that, the food, and room were amazing in the Luxor!

Luxor, part of the MGM Rewards group, offered exceptional service and well-kept rooms during my recent stay.

My room was clean, quiet and comfortable and I had a great 3 day stay.

The room was clean, beds and pillows comfiest ever!

Rooms are well maintained by the cleaning staff, clean rooms, staff was extremely helpful with questions and  kind as well.

The room was clean and everything worked!

Room was clean, comfortable, and spacious.

Great stay, hotel was clean and rooms were very nice.

Rooms are always clean
Service is Great
Hospitality was great 
Casino has a great atmosphere 
Parking has easy Access

then during the construcition a sewage pipe line broke and filled up every room on my floor with this horrid smell and it was not resolve and i had to stay in a friend room

Some staff members were rude and disgusting.

I had to request to change rooms because the first one I was given had a pungent chemical odor.

The carpet in the room area of the casino smelled old and moldy.

Rooms were dirty and very dusty, the drains don’t work very well and very outdated .

but dirty doesn’t describe it , word applicable here is filthy.

Rooms are dated, Halls had smells and constant water and fans in hallway?

the smell of the room and dirty bathroom, almost dying in the elevator, or water falling from the floor above into buckets.

Really nasty (I was on the green elevators).

Room was not what I asked for no view and smelled out of door I always stay here

I had to switch rooms because some room around me was smoking, the smoke alarm would keep on going, and my room stink of cigarette smoke.

“Non smoking rooms” yet you can’t even breathe in them because of how strong the smell is.

Luxor is old, smelly and just not functioning at a standard that is expected for the money being spent here.

Luxor is clean, hospitable and walking distance to Allegiant stadium; plenty of entertainment aside from gaming; meal offerings abundant; easy access to tram for Strip exploring; rewards offered are of varying tastes.

Great stay cant complain just in the future i wish they wouldn't take so long to bring me a iron, other then thay Great stay ill be back again for sure, everyone was Friendly, casino was clean didn't smell like cigarettes.

Thankfully, one of their staff did let me know that I was already checked out and to just toss the room keys on the counter and make my flight.

The only nice person was the front desk agent who found me a room after I agreed to an upgrade at additional cost.

Front desk manager tried to make me happy saying he would meet me half way then didn’t meet me half week.

Great family place to stay, Titanic exhibit was museum quality, very nice.

Casino was great and definitely recommend the Titanic exhibit.

but went to the Titanic exhibit which was very good.

We liked the atmosphere, the titanic exhibit was amazing.

I also love the Titanic exhibit, and the Bodies exhibit was also really interesting to see, both of which are right there.

The Titanic exhibit was absolutely amazing and authentic.

It is also conveniently located near the airport and attractions such as the wonderful Titanic exhibit, the interesting Bodies exhibit, and the fun Blue Man Group show.

Titanic exhibit was very interesting and educational.

The pyramid is my favorite hotel 
Been staying here for over 10 years 
The staff is amazing everywhere you go 
So much to do on the pyramid starting with great food courts and restaurants to titanic exhibition

the bodies and titanic exhibit were a must see and the flight bar kept it fun in between the jackpots and the big losses

The titanic exhibit is very well done and interesting.



What was good - food at the the Rice restuarant and the Titanic exhibit.

The Titanic exhibition in the hotel is excellent, there are various restaurants, shops and facilities that serve the hotel well.

Luxor Hotel & Casino

smell

bathroom

room

elevator

hot-tub

Chicago

staff

friendly

room cleanliness

comfortable bed

titanic-exhibit

Stayed here to go to a Detroit Vs Chicago game because it was cheaper than staying in Detroit.

A lot of families travel by Windsor (either to Toronto or to Detroit/Chicago), and wouldn't mind staying the night here so they can have some great food (and maybe squeeze in some gambling),

The restaurants are always good and the Chicago concert was epic!

We saw 2 shows (the clairvoyant s and Chicago) Great shows.

We were booked into Caesars Windsor to see the band Chicago (still great by the way) and we got into our room early and room was perfect.

We stayed here for the Chicago Bears/Detroit Lions football game on Thanksgiving.

Driving home from Chicago, we chose to spend one night at the Caesar’s Windsor Casino Hotel.

We booked Caesar's Windsor last minute, on our way to Chicago from Toronto.

I expected a casino much like other Ontario casinos, I was so wrong……….

Way easier than going to the bridge and walking through the casino.

They are missing attention to details in the hotel like picking up glasses and bottles that are everywhere in the casino and just plain good housekeeping.

We got a voucher for $10 each for food at the hotel when we signed up for the casino rewards.

The casino, the coliseum, and the hotel take up a lot of real estate, so you have to walk a lot to get where you want to go.

We booked this hotel for a 1 night stay over the weekend  The hotel is directly connected to the casino for convenience.

The rooms are once again, a walk through the casino,

I got there several hours early valet, park the car my girlfriend showed up with valet parked her car we went did some visiting outside the casino.

Great parking options (Free parking in parking garage) Good options in food selection, nice to see it has a 24hr Tim Hortons in the Casino.

but you can’t take them from area to area or into the casino.

So, have to walk all they way back through the casino find a restaurant and eat.

They have a not-bad casino and that's it, otherwise I highly-recommend you don't throw your money in trash by coming here especially if you're looking solely for a hotel.

If you choose to not use valet, you can park across the street for free and drag your luggage across the walkway and about 1,000 yards through the casino floor to registration.

The casino is very clean and spacious with good slots, tables and restaurants.

Nice hotel with a large casino, very good selection of restaurants, and nice, spacious rooms.

The pool, hot tub and sauna were wonderful.

The pool and hot tub area are stocked and checked for towels constantly.

The forum tower is for adults so it was quieter and you were right there to use the pool and hot tub.

The pool and hot tub were clean and temperature were 
perfect.

nice pool easy to navigate casino loose machines,excelent parking rooms are spacious,hot tub is great workout room is very good easy access to rooms table games are good on weekdays a little high on weekends

The room was clean, very spacious and the hotel had great amenities, Loved the Pool, the Hot Tub and the Sauna!

but spend more time at other restaurants including Tim Hortons the pool and hot tub was great our friends had a great time on there first visit and will come again they found the room where very good.

The room was clean and extremely comfortable.The pool and hot tub was very relaxing as well.

The pool and hot tub are perfect temperatures and usually quiet.

Everyone was so  helpful and friendly.we really enjoyed the pool, hot tub the staff in there were absolutely excellent.

The time at the pool and hot tub were an added bonus and ensured that our goal of a relaxing weekend was a complete success.

Hot tub and pool were enjoyable dinner at neros never disappoints the staff in the restaurant is always amazing ❤️ Our spa apts got messed up which was very disappointing because I booked this for my husbands 50 th birthday as a surprise..

Pool, hot tub and change rooms are wonderful.

The room was very nice,the pool, hot tub are great to go too & we had  fun gambling.

Hotel was clean and pool and hot tub were awesome too.

Clean room and a quick fix when the hot tub at the pool was not working well.

We enjoyed the hot tub and the special services was great.

They make you walk through multiple sections of casino and the signage is poor.

Dirty glasses, probably means poor cleaning, which means flies.

Assumption is: you know where you're going as a first timer, which leads to a poor experience and will not return.

His demeanor and attitude towards us was very poor and un acceptable.

Contributing to the poor experience overall was the early closure of all on property food and beverage.

But poor or nonexistent services and amenities has no place in the hospitality business.

They installed new shower heads with really poor water pressure.

Top Take-Away: Really poor internet in-rooms, otherwise would be 5 out of 5.

Could use improvement, dealer was not very enthusiastic to say the least and both cocktails bought and drinks from beverage bar were of poor quality.

But the casino has a very poor comp system.

Did I say hard to connect, that's only the 1st part of poor service?

it was a room with no view, no WIFI, just poor service on that aspect.

Casino rewards poor, casino staff and management treat customers like trash.

 Service is poor, no recognition of being a diamond guest with Caesars, rude check in staff, amenities in room are poor and didn't even get replaced during a 4 night stay.. was told to stay at the MGM in Detroit by a colleague, should have listened.

The restaurants, Neros and Legends, with Johnny Rockets and Tim Hortons as backup, are very good.

Do it was a little get away for her & l at this time .. so it was perfect & we ate at Nero’s also the best dinner …appetizer …we had a great waitress.

We ate at Spagos, the Cafe, Legends and Johnny Rockets, all were fine.

Entertainment and restaurants are top notch.

We had dinner at Legends and the food was tasty.

Pretty Caesars property, great food at Spago's, slot machines tight Great view  of downtown Detroit from our 11th floor room.

Oct, 22, 2023

Jul, 19, 2023

Oct, 25, 2023

Mar, 5, 2023

Nov, 14, 2023

Apr, 7, 2023

Jan, 5, 2024

Dec, 14, 2023

Dec, 25, 2019

Mar, 29, 2019

Nov, 18, 2023

Nov, 12, 2023

Sep, 27, 2023

Aug, 27, 2023

Sep, 26, 2023

Sep, 19, 2023

Nov, 30, 2023

Nov, 29, 2023

Dec, 3, 2022

Apr, 8, 2022