The convention center is attached to the hotel,

I stayed here for a convention in October of 2022.

Great choice--everything you need in a hotel and you are practically in the convention center.

but is also well suited for the large convention type gatherings as well.

Attached to convention center with large open lobby as expected.

The convention center is attached to the hotel which makes it ideal.

If you are here for something in the convention center, it's an easy walk over.

The Embassy Suites at the St. Charles, Missouri convention center exceeded those expectations and then some.

We recently had our business convention here and everyone was so accomodating and helpful, The employees were all so pleasant.

Is a part of the Convention Center, so it was very easy to go from room to convention center and then back to the room.

Ingrid gave me an option of dining because of your limited menu , they all gave me their undivided attention and professionalism which is not an easy job to do during a huge convention, also kudos to your housekeeping team , the rooms are always immaculately clean .

All the complimentary items, special buffet lunch/dinner at a reasonable cost set it apart from other convention hotels, in which I’ve stayed.

Stayed for three nights during a conference at the convention center attached to the hotel making this a perfect location.

Steppers convention
Had the most wonderful time at the hotel and with the staff.

It is very convenient being connected to the convention center.

Location is close to restaurants and of course the convention center which makes show travel easy.

Good rooms and great facilities especially as we were displaying in the convention center.

The venue adjoins the convention center and a Cracker Barrel.

Convention security found the coat 2 days later in an adjacent parking lot.

They added a small charge to my folio that I did not incur, and no one at the hotel will address it.

I guess they are trying to sneak an extra charge in and hoping we'll eventually give up.

However, after the lack of response regarding a late cancellation that I was charged in full for, forget it.

So I had to go to the front desk and pickup a physical  key card in order to park.

If you plan to hang out playing cards or reading while the kids swim, you'll find no tables or lounge chairs.

but watch out for vending machines, they charge $6 for a drink that is posted at $2.50.

I shared this with front desk at checkout and the assistant manager removed the charge.

Worst of all - on 1/15 when I received my credit card statement, I discovered that I was charged twice for my stay - two charges of $700.

but twice and it was a lady and see was using her key card to knock.

There was an error with my bank card and she flat out asked me how much money I had on my card along with my friend.

Hopefully we are not all charged for the rooms.

poor if you use a debt card they charge you additional 50.00 a day hold money and it takes 5 days to return to you, my comforter had blood stains on it.

Check out:

Housekeeping charged me for these $3 bottles of water that I literally didn't even breath on.

Now they pit togethet something at 10pm, that was no charge of grapes and crackers!! Really!!

double charged my card and hung up on by manager when I called to rectify

but they processed the full amount against my debit card even though I had prepaid.

Had a wonderful time at our "Family Reunion!"

Me, my wife and 4 kids stayed here on our way home from visiting family for Christmas.

The lobby is also a great place to sit and visit with family or friends.

Stayed for a dance competition with my family of 5.

This hotel is beautiful and my family loves to stay here.

I continue to stay here because the service is always consistent and it's a great place to stay with families.

We booked  for a family wedding and really liked the value.

Traveling with family they were so helpful allowing my brother to check in with 4 kids with no hassle prior to my arrival.

We had a Family Reunion at the Embassy Suites Hotel in St Charles, Missouri and from start to finish we were treated very well.

Our family stayed here last night for a quick one night stay when returning home from a cross country trip.

Our friday night family game night in a medium ballroom was so much fun!

Our Family enjoyed being at Embassy Suites by Hilton st. Louis st Charles!!

My family of 4 stayed in a suite with 2 queen beds and a pull-out couch.

Will take family there sometime in the future.

My family and I are going to stay here again and go to the arch about 20 tut minutes away.

Free breakfast includes cooked to order eggs and omelets in addition to standard  breakfast fare.

I the complimentary breakfast was so delicious especially the made to order omelet.

The complimentary Breakfast was very good with a lot of choices.

Very clean hotel with large comfortable rooms.“Made to order” breakfast and complimentary cocktails were a welcome bonus.

I didn't take advantage of the complimentary breakfast,

Love the complimentary breakfast it was delicious the guy at the omelette bar was so nice and the front desk staff are very welcoming and helpful

The complimentary breakfast is fantastic.

We love the free breakfast and happy hour.

Great staff, clean, spacious room, wonderful manager’s special cocktail and snack hour and complementary breakfast.

Overall good experience, complimentary breakfast was good, the hotel was very busy

The breakfast was very good for a free buffet.

Great location right off the interstate, friendly staff, and usually a decent breakfast and complimentary evening reception.

The complimentary breakfast has about everything you would want

The complimentary breakfast and evening receptions included a great choice of quality food and drinks.

The evening reception was a pleasant surprise and the complimentary breakfast was delicious!

Free breakfast with the stay was the best part.

Complimentary breakfast was delicious with a large variety.

The complimentary breakfast has a chef that cooks the eggs to order.

Breakfast  included is always a plus—omelets  were delicious.

The staff was exceptionally friendly, helpful and knowledgeable.

I’m sorry I didn’t get her name because she was fast, friendly, efficient!

Rooms were clean, staff was friendly and good.

The staff is very attentive and friendly.

The staff is friendly--even helpful--and recognized our Gold Status.

The employee who checked me in was extremely friendly and hospitable.

Friendly staff, super clean hotel, and easy shuttle access to nearby shops, restaurants and casino!

The staff were friendly and the room was clean.

Employees were all friendly and helpful and were wearing masks on all occasions which was sincerely appreciated.

Everything seemed to be clean, staff were friendly and helpful, and the breakfast was even good.

The hotel is always clean and service is consistently friendly.

The first room reeked of smoke and a fragrance to hide the smell.

Room our heat did not work and when the maintenance man came it was filthy.

When they came back with the sheets, the bag was wet, so the sheets were warm, damp and moldy.

Smelled like dogs and cats
We were told we should have reported it sooner
Smell was masked by air freshener when we arrived
We felt like we were at fault when it was reported because we did not report as soon as we checked in

Shower curtain reeked of smoke- I think someone smoked in the bathroom.

Our fridge wasn't plugged in when we arrived and the sheets for the pullout bed were a bit damp.

Only negative thing was my room had an odd smell to it.

One major set back was that the entire hotel smelt of cigarette smoke

I was a bit disgusted to see crumbs, other food bits, and random debris, like hair bands, behind the couch that weren’t ours as well as a hotel receipt from 13 April 2018!

The pull out bed was filthy and the new bedding.

but all my belongings smelled when I checked out the following day.

There was a stench, that even after the VERY HELPFUL housekeeping staff tried to deodorize, it was still awful, smelled like an un-ventilated locker room.

Housekeeping didn’t want to clean our rooms- they had smells in them.

but did a great job of keeping guests in rooms that weren't affected by workers, dust or debris.

Very disorganized hotel, checked into a smokers room, room service order was incorrect, breakfast was of low quality and received very poor service.

but this place for what I know about Embassy is disgusting.

We ate dinner at the same time as the complimentary reception

We attended the complimentary reception which was an added bonus.

Evening reception was great and breakfast was good too.

Other than that, it was great, room was clean, staff was great, and breakfast was fantastic! Thank you, Embassy Suites!"

No hesitation at all they take advantage of employees and i am never stepping into this place again they were racist and employees health are at risk.

The hotel cafe is open sporadically and the front desk offered no help with the hours.

Staff was above and beyond 24 hours a day.

The evening reception was well managed, and of note, the bartender was wonderful!

They were training new people at Front Desk and the trainees performed with professionalism, confidence and were accommodating.They did an excellent job.

The staff has a weird attitude and I got the feeling they don’t respect or care about their guests.

The person checking in at the front desk obviously did not want to be there.

I was warmly greeted at the receptionist desk.

Embassy Suites by Hilton St. Louis St. Charles

smell

creditcard

convention center

free breakfast

family

AC in room was noisy so didnt rate the room as high as it could be
Wasn’t offered the new good and beverage credit and wasn’t recognized as a Diamond Member

The Air conditioner sounded like a meat grinder and they couldn’t switch us rooms.

There was dust from the ceiling that flew around every time the fan came on.

Waffles were stale and hard in a way you really only get from freezing and thawing something multiple times.

The AC was loud, think 90s air conditioning units loud.

It looks at the side of the building at the roof and down on all of the HVAC and fans.

The smell was emitting through the heater and the only remedy was to spray the thing down with air freshener.

Difficulty breathing most of the night due to the funky air in the room which was not made any better by the air conditioner's circulation.

When I got back to my room at 6:30 pm, it was still a steamy 84 degrees.

The A/C units in the room are horrible and insufficient.

Bring ear plugs if you want to sleep; room AC is very loud!

Rooms get hot at night and only option is to turn on air-con which is very noisy and terrible for the environment.

The ac/heating units were very annoying. .

Is this the Spirit Airlines of hotels or what? Next morning, after a fitful night sleeping with a wall Aircon (!)

Heater unit is pointed directly at the bed so I fried all night while the remainder of my family had a chilly slumber.

Our room's decor was  mundane and worn, and the heaters worked constantly blowing hot air or super cold air resulting in a constantly fluctuating temperature.

The activity center (tennis, basketball court, badminton, pickle ball, large pool, hot tub, sauna.. probably more I’m not aware of) built onto the hotel provided more than enough ease and accommodation for our group.

Pool area & basketball court was a big hit with the kids.

The pools, the tennis courts, the fitness area, the basketball court, the spa

Gigantic recreation facility with basketball court, pickleball equipment, racquetball courts.

It offers an array of activities, racquetball, indoor basketball via Fitness Center just to name a few!!!

I also love that this hotel offers a full basketball court and locker rooms.

they have a nice bar/lounge area and a Faux  Starbucks in the lobby  

The workout facilities were top notch for space, machines and overall amenities.. such as indoor basketball court and pool, etc, etc.

The service was excellent and the amenities top notch as they had a full workout facility with an indoor basketball court.

There is an athletic center attached to the hotel with a pool, tennis and basketball courts and a full workout room.

The team enjoyed the pool and basketball courts.

You have access to a huge gym (with fitness classes, free weights, aerobic equipment, basketball court, etc.

This hotel has many amenities including an indoor and outdoor pool, a fabulous large workout room including an entire room dedicated to weights, another room with cardio equipment, and a full indoor basketball court.

All the art pieces, pictures, lighting, etc..Just breath taking to look around!My family really enjoyed the basketball courts, indoor pool and spa, outdoor Olympic size pool, tennis courts, etc.

There is an athletic club at the hotel complete with tennis courts, basketball courts, indoor and outdoor pool, you don't need to leave

This hotel also offers full-size basketball court and racquetball courts.

The fact that it was connected to a health club also really helped as they had an indoor basketball court and outdoor tennis courts.

There is a huge basketball court, tennis, personal training, etc.

With an indoor and outdoor pool, tennis courts, a wonderful fitness center, an indoor basketball court and other unexpected amenities, including a wonderful free breakfast, this location was superb and I would recommend to anyone travelling in the area!

Facilities are great with pools and assorted sports (basketball, tennis, racquetball) unmatched in today's hotel market.

Very friendly staff, nice size beds and the room was quite large.

The front desk staff, especially Jonathon, were so friendly and helpful.

Front desk lady wasn’t friendly either.

The room was nice it was clean staff was very friendly.

I was greeted by friendly front desk staffers and by those that worked the breakfast area each morning of my stay.

The staff was friendly, accommodating, and very attentive.

Staff was very friendly, rooms were nice and big, nice bonus with shuttle!!

Some were nice and friendly, some not so much.

The staff is always friendly, professional and great at their job.

The staff was friendly, and the amenities are outstanding!

If you're looking for a great place to stay, with friendly & helpful staff, good food, plus a great gym with lots of athletic choices, this is the place for you!

Instead, there is no microwave, you have to pay $10 for a refrigerator, and you have to pay for breakfast.

For a Hilton, I didn’t even think to ask if the room would include a microwave and fridge.

Major complaints: no refrigerator in the room.

My biggest complaint was that there weren’t any refrigerators in the room.

Dirty plates on all of the tables, food was underwhelming, eggs runny, couldn't get any service (please don't ask for a cup of coffee), the staff was standing around chatting (I wonder why there was no coffee), and for the price, it wasn't worth it.

And then discovered there was not a single cup in the room for the coffee maker or ice bowl.

Place was filthy, no refrigerators in rooms, only have like two people working the entire hotel, no cleaning of outside of hotel as well as inside of hotel.

Never in all my stays have I not had at least a refrigerator, until now.

There was no fridge or microwave in the room as there are at less expensive hotels.

.the temperature in the hotel was Antarctica - even the Starbucks didn’t have non dairy creamer - all Starbucks have almond milk - not this crusty one .

Rooms should have a refrigerator and microwave included since breaking is not free or affordable for families

I was well impressed until we went up to our room to discover the room was VERY small, no refrigerator, Wi-Fi is not available unless you pay for it, no complimentary breakfast – unless you are a Diamond Member.

but I never received the refrigerator. Disappointed.

Room had no fridge, no microwave, and no free Wi-Fi and hallways smelled like cigarettes.

Amenities in room were sparse, just coffee maker.

There are no microwaves or refrigerators.

Our first couple of nights there was no smell of marijuana in our room.

but it was beyond disgusting that I simply didn’t use it.

The outdoor pool was absolutely disgusting.

ICe and vending rooms had trash piled up for days and stunk and were never emptied the whole time were were there for four days.

They switched us to another room, mold on bathroom tiles, most tv channels did not work,

The bed was hard and only had those too-small, too-soft hotel pillows that are so prevalent anymore, the temperature in the room fluctuated from Too Hot to Too Cold, and even our cookies that we got at check-in were stale.


- Repeatedly served stale rotten food during our stay.

The hair dryer provided was possibly the most disgusting thing I have ever found in a hotel room, and I’ve stayed in some questionable places.

Entire facility feels old and tired, some hallways and room somewhat smelly and partly dirty.

The staff is friendly and accommodating as much as they can be provided the place needs a complete remodel. The bedding is dingy looking, comforter flat and smelly, paint chipped on walls and the fixtures appear to be from the 80’s (and not in a new, modern way)

The only thing I can see as a downside is they seem to have a stink bug issue every now and then.

Military blankets, stinks, mold in shower.

1st room smelled of urine and the bed had not been changed from the last guest.

Three days later, I'm still having trouble breathing.

Hotel staff are welcoming and knowledgeable.

The staff were pleasant so that helped, and the facility served its primary purpose of hosting my sorority’s event.

I did and the staff person appeared to have entered the request.

Hotel staff were accommodating, and room and bed was very clean and comfortable.

And the staff was A-MAZINGLY kind and accommodating.

All of the staff was helpful and we look forward to returning next year.!!

The staff at Chesterfield Doubletree were all fabulous and thought of every little detail.

Check in pretty seem less front office staff were ver courteous.

Jonathan was very nice at the front desk!

Very welcoming staff and clean room everything was taken care of.

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