They added a small charge to my folio that I did not incur, and no one at the hotel will address it.

I guess they are trying to sneak an extra charge in and hoping we'll eventually give up.

However, after the lack of response regarding a late cancellation that I was charged in full for, forget it.

So I had to go to the front desk and pickup a physical  key card in order to park.

If you plan to hang out playing cards or reading while the kids swim, you'll find no tables or lounge chairs.

but watch out for vending machines, they charge $6 for a drink that is posted at $2.50.

I shared this with front desk at checkout and the assistant manager removed the charge.

Worst of all - on 1/15 when I received my credit card statement, I discovered that I was charged twice for my stay - two charges of $700.

but twice and it was a lady and see was using her key card to knock.

There was an error with my bank card and she flat out asked me how much money I had on my card along with my friend.

Hopefully we are not all charged for the rooms.

poor if you use a debt card they charge you additional 50.00 a day hold money and it takes 5 days to return to you, my comforter had blood stains on it.

Check out:

Housekeeping charged me for these $3 bottles of water that I literally didn't even breath on.

Now they pit togethet something at 10pm, that was no charge of grapes and crackers!! Really!!

double charged my card and hung up on by manager when I called to rectify

but they processed the full amount against my debit card even though I had prepaid.

I did report it so we wouldn't get an added charge

The staff was exceptionally friendly, helpful and knowledgeable.

I’m sorry I didn’t get her name because she was fast, friendly, efficient!

Rooms were clean, staff was friendly and good.

The staff is very attentive and friendly.

The staff is friendly--even helpful--and recognized our Gold Status.

The employee who checked me in was extremely friendly and hospitable.

Friendly staff, super clean hotel, and easy shuttle access to nearby shops, restaurants and casino!

The staff were friendly and the room was clean.

Employees were all friendly and helpful and were wearing masks on all occasions which was sincerely appreciated.

Everything seemed to be clean, staff were friendly and helpful, and the breakfast was even good.

The hotel is always clean and service is consistently friendly.

The first room reeked of smoke and a fragrance to hide the smell.

Room our heat did not work and when the maintenance man came it was filthy.

When they came back with the sheets, the bag was wet, so the sheets were warm, damp and moldy.

Smelled like dogs and cats
We were told we should have reported it sooner
Smell was masked by air freshener when we arrived
We felt like we were at fault when it was reported because we did not report as soon as we checked in

Shower curtain reeked of smoke- I think someone smoked in the bathroom.

Our fridge wasn't plugged in when we arrived and the sheets for the pullout bed were a bit damp.

Only negative thing was my room had an odd smell to it.

One major set back was that the entire hotel smelt of cigarette smoke

I was a bit disgusted to see crumbs, other food bits, and random debris, like hair bands, behind the couch that weren’t ours as well as a hotel receipt from 13 April 2018!

The pull out bed was filthy and the new bedding.

but all my belongings smelled when I checked out the following day.

There was a stench, that even after the VERY HELPFUL housekeeping staff tried to deodorize, it was still awful, smelled like an un-ventilated locker room.

Housekeeping didn’t want to clean our rooms- they had smells in them.

but did a great job of keeping guests in rooms that weren't affected by workers, dust or debris.

Very disorganized hotel, checked into a smokers room, room service order was incorrect, breakfast was of low quality and received very poor service.

but this place for what I know about Embassy is disgusting.

We ate dinner at the same time as the complimentary reception

We attended the complimentary reception which was an added bonus.

Evening reception was great and breakfast was good too.

Other than that, it was great, room was clean, staff was great, and breakfast was fantastic! Thank you, Embassy Suites!"

No hesitation at all they take advantage of employees and i am never stepping into this place again they were racist and employees health are at risk.

The hotel cafe is open sporadically and the front desk offered no help with the hours.

Staff was above and beyond 24 hours a day.

The evening reception was well managed, and of note, the bartender was wonderful!

They were training new people at Front Desk and the trainees performed with professionalism, confidence and were accommodating.They did an excellent job.

The staff has a weird attitude and I got the feeling they don’t respect or care about their guests.

The person checking in at the front desk obviously did not want to be there.

I was warmly greeted at the receptionist desk.

Embassy Suites by Hilton St. Louis St. Charles

smell

creditcard

Free parking

Wifi

Pool

AC in room was noisy so didnt rate the room as high as it could be
Wasn’t offered the new good and beverage credit and wasn’t recognized as a Diamond Member

The Air conditioner sounded like a meat grinder and they couldn’t switch us rooms.

There was dust from the ceiling that flew around every time the fan came on.

Waffles were stale and hard in a way you really only get from freezing and thawing something multiple times.

The AC was loud, think 90s air conditioning units loud.

It looks at the side of the building at the roof and down on all of the HVAC and fans.

The smell was emitting through the heater and the only remedy was to spray the thing down with air freshener.

Difficulty breathing most of the night due to the funky air in the room which was not made any better by the air conditioner's circulation.

When I got back to my room at 6:30 pm, it was still a steamy 84 degrees.

The A/C units in the room are horrible and insufficient.

Bring ear plugs if you want to sleep; room AC is very loud!

Rooms get hot at night and only option is to turn on air-con which is very noisy and terrible for the environment.

The ac/heating units were very annoying. .

Is this the Spirit Airlines of hotels or what? Next morning, after a fitful night sleeping with a wall Aircon (!)

Heater unit is pointed directly at the bed so I fried all night while the remainder of my family had a chilly slumber.

Our room's decor was  mundane and worn, and the heaters worked constantly blowing hot air or super cold air resulting in a constantly fluctuating temperature.

We set the thermostat at 70 and the heat came on, then it switched to A/C, then back to heat, etc.

Very friendly staff, nice size beds and the room was quite large.

The front desk staff, especially Jonathon, were so friendly and helpful.

Front desk lady wasn’t friendly either.

The room was nice it was clean staff was very friendly.

I was greeted by friendly front desk staffers and by those that worked the breakfast area each morning of my stay.

The staff was friendly, accommodating, and very attentive.

Staff was very friendly, rooms were nice and big, nice bonus with shuttle!!

Some were nice and friendly, some not so much.

The staff is always friendly, professional and great at their job.

The staff was friendly, and the amenities are outstanding!

If you're looking for a great place to stay, with friendly & helpful staff, good food, plus a great gym with lots of athletic choices, this is the place for you!

Staff is friendly and accommodating and food on site is solid for a hotel.

Instead, there is no microwave, you have to pay $10 for a refrigerator, and you have to pay for breakfast.

For a Hilton, I didn’t even think to ask if the room would include a microwave and fridge.

Major complaints: no refrigerator in the room.

My biggest complaint was that there weren’t any refrigerators in the room.

Dirty plates on all of the tables, food was underwhelming, eggs runny, couldn't get any service (please don't ask for a cup of coffee), the staff was standing around chatting (I wonder why there was no coffee), and for the price, it wasn't worth it.

And then discovered there was not a single cup in the room for the coffee maker or ice bowl.

Place was filthy, no refrigerators in rooms, only have like two people working the entire hotel, no cleaning of outside of hotel as well as inside of hotel.

Never in all my stays have I not had at least a refrigerator, until now.

There was no fridge or microwave in the room as there are at less expensive hotels.

.the temperature in the hotel was Antarctica - even the Starbucks didn’t have non dairy creamer - all Starbucks have almond milk - not this crusty one .

Rooms should have a refrigerator and microwave included since breaking is not free or affordable for families

I was well impressed until we went up to our room to discover the room was VERY small, no refrigerator, Wi-Fi is not available unless you pay for it, no complimentary breakfast – unless you are a Diamond Member.

but I never received the refrigerator. Disappointed.

Room had no fridge, no microwave, and no free Wi-Fi and hallways smelled like cigarettes.

Amenities in room were sparse, just coffee maker.

There are no microwaves or refrigerators.

Hotel staff are welcoming and knowledgeable.

The staff were pleasant so that helped, and the facility served its primary purpose of hosting my sorority’s event.

I did and the staff person appeared to have entered the request.

Hotel staff were accommodating, and room and bed was very clean and comfortable.

And the staff was A-MAZINGLY kind and accommodating.

All of the staff was helpful and we look forward to returning next year.!!

The staff at Chesterfield Doubletree were all fabulous and thought of every little detail.

Check in pretty seem less front office staff were ver courteous.

Jonathan was very nice at the front desk!

Very welcoming staff and clean room everything was taken care of.

Amazing facility with:
Tennis Courts inside and Outside 
Swimming Pool inside and Outside 
Complete Health Club Facility
All included in Room Price 

Bar and Restaurant available inside 

Banquet Rooms 

Room is large and comfortable

Great staff 

Location is easily acceptable to shopping and restaurants

The staff are what really make the difference here.

DoubleTree by Hilton Hotel St. Louis - Chesterfield

kitchen

Including multiple check ins on one card and a late check out.

We had requests for paper plates, utensils, extra towels, garbage bags, even a deck of playing cards.

Rooms could be modernized for charging electronics.

If they had EV charging it would be perfect.

The hotel was quite nasty when we contacted them and made no effort to reverse the charges.

It was supposed to be charged the day of check in on our credit card.

They charge $6 for a bottle of Budweiser.

They gave it to him without being charged.

Had I not reviewed my credit card statement I wouldn't have saw this.

However, when I checked out they charged me $50.

Our only complaints are that the beds were a little low to the ground and that the handicapped room we requested due to bad knees and balance problems was as far away from the elevator as it could possibly could be.

They charge you for water so be prepared to buy your own or pay $2.30 for a bottle of water.

After numerous conversations and an "investigation" the Manager did offer one nights credit.

I came down and handed my keys over and was told they would not charge me for the night.

The bathroom door is pocket style and makes what could be a small space feel huge, there are power outlets on either side of the bed making it easy to charge electronics and the dresser is smartly designed to hold a fridge.

Went to the front desk to be informed that the credit card wasn't valid.

From check in to check out and still two weeks later, we are dealing with the hyatt to get our CC charges and points straightened out and have left a voicemail and email for the hotel manager with no response.

The staff is exceptional - professional, quick, friendly.

Staff was super friendly and helpful at whatever time you interact with them.

Friendly customer service and definitely a family friendly place.

The staff was amazing and so very friendly.

The staff is friendly and very helpful and always punctual with service.

The hotel staff were all very friendly and accommodating.

The food options for the complementary breakfast were much better than expected and the staff were incredibly helpful and friendly.

Rooms were clean, free breakfast was a plus, and staff were friendly.

Front desk was very friendly and helpful.

The workers at the front desk were very friendly.

Great location, clean hotel, very friendly associates.

Great hotel, clean with a very helpful and friendly staff.

Everything was so clean and the staff was so friendly and helpful.

The breakfast staff was friendly and responsive to guest needs.

The staff was incredibly friendly and accommodating and the room was comfortable and clean.

Staff was friendly, efficient, and knowledgeable.

I was traveling with a soccer team and the staff was very welcoming and helpful, even with several special request for our stay.

Julie in food service was so friendly and helpful.

Super clean  and very welcoming staff, my first time in Chesterfield, i’ll highly recommend this hotel, no disappointments, customer service at it’s best, if i’m ever in the area again i will use this hotel again!

All questions were met with curtesy quick answers.

Beds comfortable and they provide a great breakfast.The staff were so nice and made you feel welcome and appreciated as soon as you arrived.

When we checked in the very sweet representative noticed our matching Mr and Mrs shirts and not only congratulated us

Staff was quick to help when we realized we had forgotten something, they came to the rescue.

Hyatt Place/Chesterfield was a lovely hotel with great staff and customer service.

Be careful who you bump into at the reception.

The staff was very helpful when we needed extra items for our room, or when we accidentally spilled and needed new bedding.

Hyatt Place St. Louis/Chesterfield

Free High Speed Internet (WiFi)

The room, hallway and elevator reaked of wet dog, the bed duvet was stained, toilet was kid size and practically on the ground.

The second room was near the elevator and noisy and all of the room doors slam when people pass through which makes it difficult to sleep.

Upon going discuss it with the young lady at the desk, she was napping at the desk and on the main level wall next to the elevator there were roaches climbing the wall and elevator.

The halls are not as filthy as the elevator.

Lobby and elevators were dirty, slamming doors throughout the night, someone playing a guitar about four rooms down from us, hard bed and black hairs on four of our bed pillows (mine is gray)!

I said ok.  Just close to an elevator if available then 

I went to the 2nd  floor.

Hallway carpet and elevator floors looked dirty.

The elevator looked like it needed vacuumed.

but never even bothered to lift the seat.

The elevators are small so if you have a family and need a cart for luggage you may have to ride up to the room in 2 groups.

The elevator is small and smelly and needed repairs.

Floors I’m the room, hallways and elevators were dirty.

After returning to the hotel at 8:45 pm, and a long, long day on the road, BOTH elevators were broken.

We were promised a King room by the employee at the front desk, only to wait for the incredibly slow elevator, open our door and find a 2 Queen room.

The draw backs was that one of the two elevators was still broken (one of the other guest stated that it had been out for at least 3 months) There was times we had to wait 10 minutes for it.

Hotel has 8 floors and only one elevator working.

We asked the front desk about these annoyances and they said the toilets and the elevators were next on their list to update.

The clerks at the desk are always friendly and accommodating!

Always friendly service and rooms are clean and well cared for.

I happened to run into her in the lobby bathroom and she was so friendly and talkative, telling me how she was prepared for the Memorial Day crowd.

The Staff was extremely helpful and friendly, the free breakfast was tasty and hot with options that appealed to both kids and adults, and the deep pool was was a welcome throw back to an earlier age.

The hotel smelled clean upon arrival and the young lady who checked us in was very friendly.

but the staff was very friendly, and the place was clean, breakfast was very good with a lot of selection and the warmers kept the food hot.

Hotel is within walking distance of restaurants and shoopping staff is very friendly and attentive.

Check in was smooth the young lady was very friendly.

The staff was very friendly and helpful - this made our stay quite enjoyable!

On the plus side, both of the front desk staff members and the breakfast attendant were very friendly and helpful.

however, was friendly and the breakfast options were nicer than average with a great waffle station with toppings.

Friendly staff made it an ease at check-in and check-out.

I would have to say, that this hotel is Outdated, Overpriced, and has a Bad Clean Smell.

They tried to move me to a room that wreaked of marijuana smoke.

Rooms were filthy smelled like paint and bug spray in the entire place.

There was black mold beginning to grow in the rooms from the dampness.

The outside patio was too close to pool door, allowing smoke to enter—not the hotels fault—some inconsiderate guests would not move to other available seats away from pool entrance.

Only issues were smoke odor in hall and pool was quite chilly.

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