Breakfast menu - albeit the same everyday, the hotel had to hold breakfast in 3 different venues due to peak season rush.

We are due to attend a wedding here later this year

His manager - Anubhav was shrewd and asked us to pay for second room upgrade and I couldn’t understand that if sea view is not available due to wedding booking then how come paying me would make it available? 5.

but they didn't take it serious..due to this I have go 3 times up and down from the reception to my room just to report and renew the access card, in total 9 time from night till morning.

but due to mix up on dates had to cancel our reservation there after arriving in Chennai) .

but still did)
Pool: Pool was closed for maintenance due to obvious reasons of COVID.

Pool area wasn't accessible due to covid restrictions hence I wouldn't be able to comment on it.

though they must have had limited check ins I  the past months due to Covid.

though could not try other food delights due to lack of time.

Even a 10 year old kid or old people will not be able to take the buffet items due to the sheer weight of the lid kept on the utensils.

May be due to Covid, deep cleaning was missing and due to dust mites, we got running nose.

I had to extend my stay due to the Cyclone Nivar and flight delay

though the swimming pool and spa aren’t open due to govt. restrictions.

Although most of the services at the hotel are not available due to the restriction, still I find the hotel to be the best in the city.

Due to lock down restrictions we were unable to go back to our home.

We came to stay because our plans changed due to corona virus.

Loved the rooms they were clean and fragrant loved the sea facing rooms!

Best hostel in the city of Chennai and staff are so humble and good food is so good then room are so clean and hygiene and flower decors is so nice spectra restaurant morning breakfast so good and different varieties of foods

Great experience, the room is too clean which I expected.

Room was very Nice ,
Breakfast and lunch is very nice ,
Saurav and Siddhant we good  Room 332 was clean and tidy ,
Next time again will come with family. .

To keep my room clean, Ms. Manimegalai, Mr. Anand, Jithu, did nice job.

Leela palace such a great stay I love the ambience view from the room and cleanliness.

The palace is very good I enjoyed a lot the room was clean the food’s was excellent I enjoy lot thanks to everyone planing to continue back soon happy very much the staffs are so friendly will come back surely uma sumit was good

Great location, really pleasant and clean rooms,

Rooms are clean, bright, with excellent bathrooms/showers.

The room was spotless, spacious and had that extra feel of luxury one will expect for the pricing.

With any of the Leela properties you get what you expect - great service, comfy beds, amazing food, clean rooms.

The room is really clean and well maintained .

We had a great experience with the stay all the staff very friendly and helpful the rooms are clean and neat n we had a pleasant stay we recommend this place r for lovely stay the food are good and the quality is great

Rooms are very clean and comfortable with a great sea view!

Staff here very polite and Food also excellent and room also very clean.

The hotel cleanliness, and room cleanliness everything was good

Even the drinking water glass cover had dust on it.

So it will be better to make provisions for water outle.

However, the standards of cleaning were utterly abysmal with evidence of previous guests not using handkerchiefs when standing by the mirrors, toothpaste drip marks to the side of the bathroom sink plus filth and water residue to the rear of the sink taps, dirty keypads on the phones, dried food caked onto the glass top of the dining table and cooker hood, drip marks on the kitchen cupboards and actual chunks of food left in the filthy microwave.

A few times, we had to call them multiple times over half an hour or one hour to get a simple request fulfilled (like giving water bottles, or a bedsheet).

Like when you shower the water comes out in the bathroom and floods the bathroom floor and can even go in the bedroom.When I complained about this I got a cold reply that the entire property is designed that way and all the rooms are same and they can do nothing about it.I mean if this is true they need to shut the damn hotel for few months and get the shower area issue fixed and then open bookings .

Maintenance - a) Empty water bottles littered around the pool, b) Drain stopper of the bathtub was jammed.

But there was and issue of the when ever we showered a lot of water would leave the shower.

The bath shower leaked and water reached the bedroom.

Have been offered a cup of lukewarm tea in lieu of the inconvenience.

Our bathroom view of the swimming pool, Broken bridge and the back water was breath taking.

But no hot water in the room for shower  rest breakfast and all foods are good .

The worst part is during these four hours, the hotel staff did not even offer a glass of water.

Further the service levels for housekeeping is nowhere close to 5 star levels- to make your guest wait for 45 minutes for drinking water bottles is ridiculous.

In the evening, we wanted some drinking water to be sent to the room.

I’m not sure if the chilled water was something done by one particular member of staff or not because when he wasn’t around you didn’t get it.

Jun, 11, 2023

May, 15, 2023