The only issue is the room layout for some of the rooms (toilet, shower in odd places, closed up - things that like that).

Unfortunately the pool was closed for annual cleaning and the sauna too.

We had one major disappointment which was that the pool area was closed for renovation when we were there.

However, the prevailing colour in the common areas is dark grey, which makes the corridors very dark and can be a little depressing on a non-sunny day.

but dark and dingy (understand they were probably trying to achieve a particular look, however, it did not come across pleasant nor as luxurious as the photos).

Room corridors a bit dark especially at night.

The design is dark with some lighter accents to brightened up the space.

I also find the lighting in the walkways and hallways a bit dark

The hotel is more or less as part of the Tai Koo Li complex and there is access from the side which means you walk out of the side door and you’re already there.

It took some time to get used the the sliding doors and tricky light switches.

Doors to shower and toilet do not close properly.

The car was conveniently parked just outside the main doors of the departure hall and we were offered cold water in the car.

Next door is a modern and very expensive shopping mall.

Extraordinary service with friendly and warm personnel, doing magic things while staying invisible.

From check in to check out, the staff was extremely friendly, helpful and professional.

Michelle who helped with my friends’ room arrangements was extremely friendly and helpful.

Tidy and fancy atmosphere, nice and ingenious location, friendly staff with excellent customer service!

The front desk service is welcoming and friendly.

Staff are friendly, the check in service is very efficient.

We felt the design of the room was more for show than user friendly.

The staff, such as Ricky, were so friendly and we felt completely taken care of.

My kids loved the hotel, especially the friendly staff and the food!

Super helpful, friendly staff and excellent service - called to check in ~1 hr earlier than check in time because we had to take a conference call.

the service is friendly whilst maintaining professionalism.

Friendly staff trying to help me with my heavy tool bag and walking me to my room.

All the team are very friendly and caring, and display genuine interest in the guests.

The host, Kenzi, was really helpful and friendly.

Every staff I encountered at this property is well trained and Sherry at front desk is especially friendly.

House located just near the fort in city(perfect location), the staffs were very friendly, house Guest experience manager Mr.Santos is very helpful and will guide u throughout your stay.

The people from this hotel( from the General Manager Simon to Guest services Seven and Jason)  were extremely friendly and helpful.

We enjoyed a lovely dinner in the Italian restaurant, where the French chef introduced the dishes to us.

The well designed pool is within an elevator ride from your room and the Jing Bar, Tivano italian restaurant and Temple cafe are all fantastic wine and dining options in the hotel.

Great location, excellent servers, fancy Italian restaurants, bars and fitness center are waiting all of you to explore.

Italian restaurant lunch set, high quality.

Also their Italian restaurant is so good !

Very good beds, coffee maker, Dyson hairdryer, very very nice people, lively cafe for breakfast and drinks, good Italian restaurant on site and in the middle of the center of Chengdu.

(wish I can spend some time on Jing bar and TIVANO Italian restaurant on my next visit!)

Perfectly located in central Chengdu near the Daci Temple (and the high-end mall that surrounds it), it also has an excellent bar and a surprisingly good Italian restaurant on premises.

We enjoyed dinner in the Italian restaurant with our food credit.

The Italian restaurant Trivavo was delicious, a real Italian experience and the staff are very attentive.

The in-house Italian restaurant is very good, with great food, service and ambiance.

We had a delicious meal in the Tivano Italian restaurant, and the breakfast was perfect..

I tried the cafe and the Italian restaurant (in the hotel) for food, both very good.

The restaurant is Italian style, great dishes and excellent service.

Tivano the Italian restaurant was really good too.

Also, if you need a little break from Sichuan food and spice, I would highly recommend a delicious visit to the Italian restaurant.

Apart from the semi-a la carte breakfast (the egg Benedicte were great) we also tried some other amenities and restaurants in the property such as the well equipped gym, Easter bbq brunch, and dinner at the Italian restaurant Tivano.

Service was excellent, rooms are big, tastefully decorated with a very modern feel which is evident throughout the hotel. Italian restaurant was very good and the food in Tea House was outstanding (it’s vegetarian and we enjoy or meat!)

Have yet to try the Tea House and Italian restaurant .

The Italian restaurant also organised a pizza making course for the children which they loved.

Excellent service, Michelle n team pampered us non-stop by knowing our family preference.

The front desk is really helpful, thoughtful and sweet.

I’d also like to thank the team for their surprise on Mid-autumn festival - an intricately designed mooncake set with 180 /270 views of the hotel’s key landscape. Always looking forward to my next stay :)

Great atmosphere and the staff is super helpful and pays attention to detail.

I was under pressure when traveling to Chengdu with a “ 🌟” at my “big data travel card” until Michelle An drew me a panda 🐼 for welcoming home at front-desk.

The staff is very welcoming, and happy to support wherever needed.

Spoilt rotten, thanks to all the wonderful Temple House team.

Thank you very much Stephanie for leading such a passionate team and Michelle for everything that you had helped me to book or recommended, you are the best!

Thank you especially to Michell with guest services and Cece on the sales team.

Even before arrival Michelle and the team provided excellent service, helping me with the booking of the Panda Volunteer experience and other questions.

Great hotel, desired location and kind staffs.

Welcoming gift, warming smile, quality restaurant, quite environment.

A special thank to Stephanie and the reception team.

The hotel’s best asset, though, and what other hotels should really learn from (and invest in), is their staff.

It is grateful to meet all team in Chengdu Temple house, when I arrival to the temple house, Michelle have been already stand up in the front desk to meet my friend Justin and I, it’s warm and kind.

The details in the designs, the details in their attentiveness and the unexpected thoughtfulness.

After my lunch, I came back and then the staff have already readied the room.

Stayed here during the most stringent times of covid control in Chengdu, and i cannot thank the team, from front line to guest experience - from security to chef - more for their professionalism, agility, and warm hospitality amid ever-changing covid policies and requirements.

I highly recommend this place, worth getting the experience even if only for one day.

Also want to express truly appreciation to Serena and Krista, you made my stay one of the best experiences I’ve ever had.

I am writing this letter to pay my regards, and to thank you for the wonderful service, and hospitality.

Most of all the team at this hotel is extremely professional, hospitable and truly what made my stay at this "house" one of the best experiences i've ever had.

Service is the best part of the experience of the stay.

I can say that the experience was over my expectations and I almost forgot to visit the town.

Thank you to our host Michelle for your wonderful hospitality!

I had a very good experience in this hotel and was very happy.

Wonderful experience in spa with high qualified therapists.

If you are travelling to Chengdu this is the must stay hotel or if you are looking for one of the best hotel / city experiences well worth the trip.

Truly one of our best experience in China - if not the best!

I stayed at The Temple House for a long weekend and it was one of the best hotel experiences I have enjoyed anywhere in the world.

We would now rank Temple House as one of our best experiences.

My stay at the temple house was one of the few unforgettable experiences so far.

This is what a true modern day guest experience should be.

The only minor hiccup I encountered was figuring out how to use the remotes and switches to manage the lights, windows, etc.,

It took me a while to figure out a few of the light switches,

but didn't really know how to get the switches and controls of the room right.

The light switches were very difficult to navigate.

The room was fantastic with view over taikoo li shopping center and very quiet.

Super convenient city centre location, walking distance to the Taikoo Li and other major shopping malls.

Great location - located within Taikoo Li.

Conveniently situated in the heart of Taikoo Li, restaurants, bars, shopping and many more are at your disposal.

Their tea house does interesting and delicious vegetarian meals and I enjoyed the proximity to the great variety of restaurants in Taikoo Li.

Located in Taikoo Li Chengdu, the hotel is within walking distance to a lot of great Sichuan restaurants and fast food shops.

Location of hotel in taikoo li is a big plus with lots of shopping and food options.

The hotel is in a great location, Taikoo Li mall is very pretty with a good selection of shops and restaurants.

Perfect location - right next to (connected to) Taikoo Li full of restaurants & shops.

Great location at Taikoo Li, no shortage of shopping, dining and drinking establishments nearby.

Great location right at Taikoo Li with subway station in 5 mins walk.

Right at the center of Taikoo Li where all the trendy young people hang.

Good neighbour as TaiKoo Li is right next to it.

Beautiful suites, a harmonious combination of heritage and modern architecture overlooking Taikoo Li.

Lovely place that I can stay whole day with a book :)

Location wise is perfect too, next to Taikoo Li the busy hub and so easy to get around everywhere with short taxi trip!

The location in ideal for exploring the outdoor shopping complex of Taikoo Li (best people watching in Chengdu) as well as for most city center business meetings. I highly recommend lingering if you can over breakfast for more excellent people watching as Chengdu's hipster sashay past, and also make time for the exceptional (!)

The room was super spacious with a gorgeous view of the Sino-Ocean Taikoo Li shopping complex.

It has the best location in Chengdu, right inside Taikoo Li, next to IFS, and only a short walk to Chunxi Road.

It’s just amazing that they provide such a quiet and enjoyable environment, right adjacent to the center of urban life Taikoo Li

The Temple House

dark

door

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taikoo-li

staying experience

italian restaurant

Their club lounge is on 38th floor and has an amazing view to the city!

One star deducted for the check-in staff in the lobby as well as in the club lounge.

She also introduced the Club Lounge, which is a good option for a family with kids.

but the club lounge service with the Ritz-Carlton experience offered me a lovely welcome and marvelous concierge service for the entire trip.

The room was clean, housekeeping was fantastic & the food in the club lounge was great!

I would appreciate Emily Liu working in your club lounge gave me great support to my work during these stays from 9/23 to 9/29.

The club lounge offers an excellent choice of food and drinks throughout the day, a great place to go back to after days out exploring the city.

It was a pleasant surprise that people from the reservation, & club lounge can remember us.

The upgrade to the club lounge is worth the cost for the breakfast and the nightcap wine/open bar are a bonus.

Special thanks to Sharon in the club lounge!

Enjoyed my night in the Club Lounge@The Ritz-Carlton.

If you are staying at the Ritz, adding the Club Lounge to your stay is a must!

Natalia, Alice and Daisy at the Club Lounge were so incredibly lovely to my grandmother, mom and aunts.

Michael promptly arranged to bring us to a paediatric and subsequently, together with Cheryl Lin, helped made our stay as seamless as possible

A big shoutout to Sheeran and rest of crew at Club lounge.

Emily who works intended club lounge always goes out of her way for me.

We were upgraded to the Club lounge (much appreciated) and had a fantastic view from 38th floor.

The Club Lounge in particular was amazing, with great food available all day.

All I want to say is that stuff at club lounge provide very good services and the meals (5 meals per day) provided are fantastic.

Allen in the club lounge was SUPER helpful.

All so friendly and caring especially the club lounge manager and her team .

Cozy environment, friendly crew and excellent service.

The staff are professional, discreet and friendly- many speak good English so it’s easy to ask for help and advice.

Staffs there too are super-duper friendly, courteous & attentive.

Staff from the front desk to the workers at the executive lounge, everyone is just very warm and friendly , the rooms are somewhat spacious, European design.

The Staff there is friendly, truly hospitable and will ensure your needs are fully met.

Also to the friendly ladies - Suke, Alice & most of all Natalia from the club lounge.

All of the staff were very attentive and friendly.

The Ritz Carlton is a luxury hotel with friendly and knowledgeable staff who go out of their way to insure a comfortable stay.

Hotel is stroller friendly everywhere, no stairs at all.

Staff were extremely friendly, attentive, nothing was too difficult, and they speak good English.

Sheeran is so friendly, hospitable and helpful to us throughout the whole stay.

Overall, we have noticed and appreciated that the staff in the hotel greeted us and all seemed to have friendly attitude

Everyone very friendly and great service.

Staff were extremely friendly and here is a shoutout to Asian services!

Reaching the lobby on the 25th floor one is welcomed by an utmost friendly staff and accompanied through a short and very good check-in.

All the staff was very friendly and really need to call out the manager (I think) of the Spice restaurant.

People at Club Lounge are so kind and detail-oriented.

The pleasant journey started from the warm welcome at the front gate and I was escorted to lounge to check in.The welcome team was enthusiastic all the time.

All the personnel at the club lounge are always most eager to make one’s stay a perfect one and the quality and variety of food provided throughout the day is wonderful.

We ate breakfast at the Club Lounge each morning and were greeted by the smiling face fo Rita, who showed us unparalleled kindness.

I paid for it because I want to feel the lounge and recognize their service.

This is especially true of the club lounge staff.

The bell desk and the club lounge staff are particularly some of the hardest working people we've come across.

From Club Lounge to Front desk the staff know guests by their last name, preference and all hands on deck to Ensure great customer experience.

Staff in the lounge were amazingly helpful and professional, as well as one duty manager Miss Xiao, who tried to know my encounters and offered a great solution. 04.

Really love the Lounge (large, great views of city) and service delivery was exceptional - particularly Emily in the Club Lounge was very helpful and friendly.

Many thanks to all Club Lounge staff particularly Sheeran and Emily!

The club lounge was always welcoming and had an excellent buffet for all the meals.

The suite, the club lounge and the caring staff were the finest world class.. Special kudos to Alice and Sharon for their hospitality in the club lounge as well as Executive Chef Stefan Gube who specially prepared delicious vegetarian dishes for us.

Special thanks to the Club Lounge staff Amber, Kevin, Kris, Sheeran, Gillian and also the Concierge team member especially Frank.

Big thanks to Kris in the lounge who was always helpful with a big smile on his face.

The friendly club lounge team, Kris, Amber and Zerro were exceptionally helpful and even sorted out our vegetarian meals request with specially made sushi and gifted us with a jar of Sichuan sauce that we loved so much.

That something at the RC in Chengdu was the Club Lounge and its staff.

And what an outstanding Club Lounge team!

I especially enjoyed the selection of hot teas they had available, and just before I checked out, Kris (concierge) partnered with the Club Lounge staff to give me a gift box of various teas from the hotel.

The number of smokers in China is so huge that the service  should be more detailed.

Thankfully, inside our room didn't smell smoky.

The one blunder they had was that the shower shade (the window overlooked the city with a beautiful view) was really strangely dirty with mould.

although we found the ambiance of the lobby lounge preferable over Flair, that while offering good views over the city, suffered from the smell of smoke.

And they directly assist us in the room with the good services.

I lived in so many kinds of luxury hotels all around the world and this time gave me a really good experience!

butler and concierge services…
We stayed in Club Ritz Carlton Suite that is very spacious, well maintained, has a bathtub with beautiful corner view and 2 toilet with TOTO, as we lived in Japan before, we can’t miss  to notice that!

Thanks to Niki and all staff members for professionalism, great service and warm attitude.

Overall great experience and I can feel the maintainence team is working very hard to keep the facilities up-to-date. Thanks!

If i need a reason to return to Chengdu The RITZ-CARLTON！Because of their presence in Chengdu, I has good memories and forward to coming back to Chengdu again~🥰 Thank you again for FO Team :Jason,Dennis.Kevin.Julia and Ying Wong for letting me feel the spirt of the brand and their pride of Marriott members, I think Marriott should be proud of their presence🐼🐼🥰

During the stay, I did realize the sentences that  “we are ladies and gentlemen serving ladies and gentlemen”.

Excellent service from every staff member.

The facilities, food, and staff are truly 5-star!

All staff here know my name and call me by my name.

The food, the staff , the rooms all really great.

Firstly I always enjoyed my previous experience and the staffs in Flair.

You will be looked after and as an English speaker the staff speak a good level of English making the stay even smoother.

The team at Ritz Carlton made our family stay so memorable, pleasant with their attentive service.

They also welcomed us with a delicious cake.

Enjoyable stay in Ritz Chengu, I am always warmly welcomed during my stay.

She was the best event staff out of all of the cities we went to.

It was a memorable experience in the Ritz-Carlton, Chengdu, which exceeded my expectation.

We warmly recommend this place to our best friends and family and would come back to Chengdu only to repeat this experience.

This is by far the best hotel in China I’ve experienced.

Please help me to say thank her again and definitely I would like to come back to your hotel for taking such an unforgettable experience!

These experiences were very unforgettable because i felt very warmth and touched by the gesture.

The Lounge experiences could definitely be the best highlights during my stay,.

People like Hebe make staying at the Ritz-Carlton a wonderful experience!

A wonderful experience with Ritz-Carlton again after Covid-19.

The hotel and the hospitality is truly exceptional.

Every staff interaction has made a better overall experience including multiple gifts for the children, supporting late checkout, great advice on activities in the city, and overall pleasant demeanor from each and every staff we’ve interacted with.

From my over 100 night stay per year experience in Marriott Bonvoy hotels around the world, Ritz Carlton Chendgu is one of the best hotel in providing high quality lounge services and housekeeping/laundry services.

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