The beach is also nice, and kids love it to feed the fish there and play in the sand and water.

Great swimming pools, lovely beach, great location, etc.

Albert of Cowrie Cove was very professional and friendly, he took great photos and even provided us a surprise cake.

One of the best

This place is absolutely beautiful.Perfect for staycation

Service: Is perfect
Environment:  Beautiful beach, Clean Pool,Greenery
                         And lots of activity
Food:Deliscious u have a lot of choices for dine-in
Room: Clean and Comfortable Bed @8005😍

Hotel Price!

The property and pools are beautiful, and we also enjoyed the beach area.

Great facilities and you have your own private beach.

Would like to shout out the best people in Cowrie cove.

Staff was very nice, property pretty and clean, excellent beach access, great food, loved breakfast buffet in particular, wished location was better as you have to drive very far to get out of very congested city.

swimming pools, private Shang Mac beach and the highlight for me, the 'Lechon Parade' in the main restaurant.

but we made sure to made sure to make the most out of it specially the swimming pools, breakfast, beach front.

The beach is great with all the fish swimming around you.

Beach is Ok and the best you can find within Cebu Mactan area.

Purchase a bottle of fish feed for 100php at the beach counter.

There is a private beach with ravenous fish who will lunge for any food you throw in the water.

Teresa de Avila Church, Larawan Beach, Lagtang Cave, Kawa Falls, Aree Travel & Tours, Igutan Falls, Nerisville Selfie Corner, Anjo World Theme Park, Cebu Island Tours - Day Tours, Corte Paradise Resort, Mount Mauyog, Mt.

To name a few, Ramil at the beach restaurant assisted us very well and the masseuse at Chi Spa, Noemi, the massage was heavenly!

The food is great and sumptious .kodos to your team.i'll be bavk soon for my next visit i do hope i can roam around the facilities, especially  the beach front.

Giving 5 star for the rest of hardworking people in this resort and the beautiful beach and facilities.

Recreation: Julie, Jean, Stewart, Anton (all the staff who took care of my sons needs, He enjoyed everything in the hotel)
Resto: Cowrie Cove- Joel and team Buko Bar- Lyzil and Team

We were aware that the hotel required a card against which it services could be charged during our stay.

The only downside during my stay is that I was overcharged on my credit card and had to follow-up with them to get feedback on the refund.

I called a few days prior to my stay and he was dismissive and his tone of voice is not something that should be in charge of answering phone calls.

The front desk staff missed to charge the lunch we just had as it was too recent so i told her to include it into my bill which she was grateful for.

She said the transaction didn't go through.

There are very few outlets to charge our devices, with none on the bedside tables, such that my husband and I had to take turns charging our phones every night in the desk, and our daughter, who was catching up with her classes online while on an opposite time zone, had to do it in their bathroom.

As the only 5* hotel on Cebu it doesn't leave much of a choice, perhaps this is why Shangdi La feel like they can get away with charging extra for absolutely everything.

But now it has gone down south to a 3.5 resort with old rooms, charge for everything philosophy, uncontrolled yelling kids resort, long lines at breakfast, hard selling tactics at front desk during a long very long check-in

Lets start with check-in: Awful! Long!

However, I personally would recommend that you look elsewhere because, while the Shangri-La is no doubt a beautiful and prestigious hotel, the quality of service and especially the food does not quite live up to its billing.

but there is a charge for a bottle of water at the pool!

(strange argument considering that room charges are also much higher during peak season. ).

The latter was charged as “kids pasta with meat balls”

- Dining not great if you need Gluten Free; 
- Charge for everything, even a splash of milk for your tea.

During busy times you will easily wait 30 minutes for your turn and at every visit so far there have been erroneous charges on the bill which is annoying and spoils the check out experience.

Until I discovered they over charged my by 16k pesos I had to go back and they gave me a refund

What I didn't know when we ate there is that this place is authorized to charge about 33% tax.Of course, if you don't ask, no one will tell you.

but this is the first resort we have seen which charges extra for kids play area.

When my wife put me in charge of picking places to stay during our trip to the Philippines, I hesitated on selecting the Shangi-La due to its price, especially relative to other properties.

They charge 5,000 pesos for an 1 hour massage.

The kids facilities are top notch, our toddler enjoyed it every single day.

We had a perfect stay, as expected the rooms, food and beverage offerings and facilities were all top notch.

Niño de Cebu, Basilica del Santo Niño, Basilica Del Santo Nino Museum, ANTHILL Fabric Gallery, Wellnessland Health Institute, Magellan's Cross, L'Ananabar, Baan Khun Thai House of Traditional Massage, Kenkou Massage & Spa, POLARIS TRAVEL PHILIPPINES, Mango Avenue, Carreta Cemetary, Rhocky's Bar, Senior Citizens Park, Jose R. Gullas Halad Museum, MEGA Therapeutic and Wellness Center, Pagadian's Holy Infant Jesus of Prague, Paulina Constancia Museum of Naive Art, Magellan's Park, Divaishnavi Travel & Tours, Philippine Mermaid Swimming Academy Cebu, Cebu Archdiocesan Shrine of Saint Pedro Calungsod, Medi Spa, Colon Street, Cebu Heritage Monument, Cebu City Sports Center, Cebu Riding Club co., Nuat Thai, University of San Carlos Museum, Evasion Tropicale, Evasion Tropicale Travel and Tours, Sto.

Overall service was great not to mention the amazing facilities the resort can offer considering our stay was in the middle of pandemic.

Special mention to Jack Basanez in the Gym for his help in putting me through my paces.

good service here 
A bit further away from city centre
Clean and the facilities were good too
But care in Cebu
Got pickpocketed
Lovely food , nice pool and beach
Rooms were lovely and had lovely ocean view
Surrounding tropical garden are great too

The food was superb, the location was great, the decor and layout fine, great gym.

We received a tour of the facility and it was a marvelous experience.

Service, food, facilities were perfectly managed.

This resort was absolutely beautiful, the grounds, facilities, snorkling right on your doorstep plenty of fish and coral to explore.

Superb facilities - swimming pool, number of dining options to choose from.

but weekdays was ok, we enjoyed sitting on the terrace and the staff was very friendly and helpful.

The employees are very kind and friendly.

This is especially true of the very friendly staff during the breakfast buffet.

but i guess it is a management problem on top of a different culture, as thai or malaysia is very tourist friendly.

The staff were very friendly and polite, so no complaints there.

Also the lifeguards were nice & friendly.

Staff was  consistently helpful professional and friendly.

The lifeguards at the pool were so friendly and made sure that everyone is safe and well accommodated.

Staff are just friendly, approachable & professional.

very friendly staff (diane and amelyn) they always gave me a good favor,nice live band.

Neleus, who works poolside, was very friendly and helpful, and he was quick to offer local recommendations about things we could do.

They were so accomodating, friendly, hospitable, and they have nice foods.

Then our table staff carl.He was very kind and friendly.

especially when the hotel was already pretty empty I reported this on two occassions including face to face and the staff did not seem to understand english very well, for a 5 star hotel this was terrible Finally received a call asking if we wanted to move, we were only there one day and this call came in at 9pm at night 

Food at breakfast and dinner was excellent if pricey

Other than the outstanding breakfast buffet, our dining experiences were quite average, and quite expensive.

Put a sour note on the trip for me I expect to pay premium prices for service,food and drinks etc

However, the price of the mud crab that we ordered was not transparent on the menu.

Given the price point of this hotel, I cannot recommend this hotel to the demographic who could afford the rates.

I reviewed the hotel policy and it says nothing about this, the policy about visitors is that they cannot stay inside the room past 10pm and if they stay beyond 10pm they need to register and pay the extra person fee.

Two problems with this visit: (1) the food was poor - Shangri La seemed to be cutting down on costs by delivering cheap street food.

Morning came and we all had breakfast at Tides since the room only came with 2 free breakfast for 2 adults, we readily paid for the nanny's breakfast.

We paid 20-30 pesos more for each I think.

For the price I was paying, I was expecting a bit more high end.

After 10 minutes of the receptionist being on the phone, she informed us that we would get driven to the airport for no charge (which is not exactly accurate, because we actually had prepaid for that airport shuttle in our room rate).

However the rooms are very tired fro a 5 star hotel and you have to pay for everything!!

We were offered compensation of a reduction of a said amount per night (turns out the compensation was in fact the room rate difference between a sea view and “garden view” ) Therefore this was not a compensation, it was quite simply the difference in room rates!

I really having hard time to understand the prices for country as Philippines (most of the people here need to say "good buy" to no less then 1 month salary for 1 night stay.

Taxi organised by resort way too expensive.

but I have been to other Shangrila's, and I paid a lot of money for this trip, which lasted a week.

Unfortunately you have to PAY by hour for everything.

The food at the breakfast buffet looked to be far and away the best offering we received by any of the four hotels we stayed at during this trip.

Food is good as well, I suggest have your breakfast before 7:30 the queu is quite long after that.

My partner and I talked at length of how excellent the service was well after dinner.

We had a great stay with my partner, we enjoyed the food, the pool area is beautiful also the ambiance.

The food was amazing for buffet breakfast and dinner.

Almost everything was fantastic during my stay my only concerns is the food I dont know if its only me

We booked a dinner buffet which was really good.

From the jumping fish in the sanctuary to adventure zone slides to the various water parks, kids will surely love shangrila.

Our room was very clean and smelled fresh when we arrived, and a wide selection of different cuisines is available for its guests.

but there are plenty of fish during high tide.

Second, a billing dispute at one of their restaurants.

We had a very good lunch and awesome time with the family.

They also have a tasty whole lechon in their lunch/dinner buffet!

The Salt stone massage that we had at Chi the Spa is easily on our top list of massages.

Another worth mentioning to is their spa (even

We also had a very relaxing massage at the Chi spa(had ours at a cabana).

I booked a 90 minute spa treatment and the guy who attended to me at the spa - Jake - was the best!

Everything is perfect even during the pandemic
Super Clean rooms
Staffs are  polite and hospitable at all times 
Yummy foods
Beach front is awesome you will be swimming with the fishes in a waist deep water
The pool is so relaxing
Massage is SUPERB 🥰
Highly commending Ms. Nova their front desk officer who assisted us in All our needs
Thank you Shangrila  mactan for the wonderful memories.

This being said, the Shangri-La Mactan Resort & Spa is still a good hotel, it’s just not as great as it used to be.

The spa is this hotels hidden gem, its vast, one of the biggest I've been to.

I also opted to do a massage at the spa which was phenomenal.

It was our last day in Cebu when we decided to take our extended Filipino family out to dinner at Shangdi-La resort and spa for dinner.

if you want bigger room (still for 2 people only) you will say "good buy"  to a lot of money. The services of the hotel (spa , massage.  )

I just want to special mention  this 2 people:  Awesome chief  Manuel Taboada (Yoyong ) *****  Room Manager Mr Boy Anova  ***** Thank you so much  and to all the staff Thank you :) 
My kids came here for their  bonding time last year everything was perfect and to be honest we've been recommending this Hotel/resort to people who wants to visit Cebu from Maryland USA   me and my husband will come visit the Philippines again next year and will definitely book Shangri-la Mactan Resort and Spa again !! !

I had a couple of massages which was great.

Had the Chi spa signature Philippines massage and it was excellent.

A picturesque resort in every corner, poolside, beachfront, marine sanctuary, spa, eco trail. etc.

On a hindsight, the spa treatment was great

The staff said that its very rare that they can get taxi around 3 am and said that they don’t have available vehicle as well.

Every staff went out of their way to greet you, from the gardeners to the managers.

Boracay and BGC anticipates your needs while Shangrila Mactan staff are very reactive and complacent.i

The staff throughout the property was extraordinarily nice, polite, and helpful.

They didn’t bother to notify that it has been processed already.

I've been here for several times specially before pandemic I can say they wwre able to maintain the beautiful ambiance of the whole resort what a great job to housekeeping, landscape maintenance team and most specially to the superb service of the pool life guard Nelius whos been doing a superb 5 stars service like before you ask for a hotel the towel is already in your hands i  never experienced that on my Shangrila resort visits even in Boracay, Makati and Edsa Shangrila keep up the amazing job Nel!

We were greeted with welcome drinks of local ‘kalamansi’ juice which was very refreshing.

I would like to commend that their staff like Mr  John Bacatan has a high IQ and fast grasp of the details  of my stay.

I would like to commend the  Room Reservation Team for handling  our accomodations efficiently last July 12-14 despite the huge volume of guests( as we  were part of a big event ).

This is like our second home, the warm hospitality and welcoming smiles, make it harder for us to leave this place, so worth it!

the staff has no idea about what „hospitality“ means.

Hotel was stunning and the staff were amazing then went to the hotel shop for some sunscreen and the shock at 2500 peso for something that was under 750 anywhere else in Cebu.

The Shang Mactan team exemplified true hospitality.

Their rates are reasonable (I call it affordable luxury), and the staff very helpful.

Wi-Fi and hot shower/tub works and great view of the sea.

Our room was clean and spacious with a great view of the ocean.

Location: Beautiful and facing the ocean

Room: We got a beautiful and spacious room with an ocean view!

We also had lunch by the beach and we had the best front view of the high tide.

Further our rooms view from the balcony is the sea and the pool area which is a nice way to relax while just sitting in.

(coz we observed that it’s lacking again)

Overall, we still love staying here and looking forward the Ocean Wing will be available.

Also, the sea is rocky so you need to  wear special footwear in order to enjoy.

I also thank the reservations team for upgrading my room to a Seaview room.

The room was nice, with balconies on two sides and lovely views.

My wife and I are pleased, impressed, and thankful that we chose Shangri-La Mactan Ocean Pavilion for our wedding reception and availed of the Wedding Package, which was the best decision ever since we made most of the service 360 degrees, all things covered.

So in short the exclusivity that Ocean Wing guests are paying for, has largely been taken away, which is unfair on us paying guests, who don’t mind paying extra for this, and also for the staff who have to try (and fail) to justify these obvious downgrades in service offering.

We made friends with them and have casual chat every time we hangout at the pool esp those pool staff in Ocean Wing.

we had ocean club room where evening nibbles and drinks were plentiful as was breakfast .

Apart from providing a pleasing sea view, an excellent buffet breakfast and comfort you'd expect,  we were surprised by the number and variety of fish to be seen when snorkeing from the private beach.

Love the Ocean club wing with the picturesque view
Love our Ocean club room with excellent view of the beach and the pool 

I can’t fault our stay here it’s just perfect!!!

Stayed for 4 days in Main Wing Deluxe Sea View (King) room 9069.

All of this we were happy to overlook because the staff (other than HK) was simply magnificent.

The positives for this hotel are the high standards of food, range of restaurants, cleanliness and beautiful beach front location with stunning coral reefs.

Shangri-La Mactan, Cebu

price

creditcard

staff

friendly

restaurant

beach

view

facility

Super thumbs up to Sports & Leisure Lifeguards Nelson,Rey, Simplicio we enjoy the foam party. .

It was nice having activities not only for the Adults

accomodating & friendly staffs..namely:Sir Nelson Lumapac,Rey, Simplicio @ Sports & Leisure Lifeguards..Don & juvert @ Azure..FO with ma'am Aizel..thanks  for your superb wonderful service.

There were also a lot of activities as well including foam parties!

Special mention to the team for the water activities, Ronald and Alexis.

I commend both Enye and the Sport Bar staff were above and beyond.

Thank you to the amazing staff of Azure and Sports Bar, I did enjoy the happy hour and definitely gained weight hahaha.

Niño de Cebu, Basilica del Santo Niño, Basilica Del Santo Nino Museum, Magellan's Cross, Arcus Empire Vape Shop It Park, DivingBase Lighthouse Cebu, AyalaMalls Central Bloc Cinema, Senior Citizens Park, La Bonita Cebu Japanese Karaoke Bar, The Spa at Cebu Ayala, Flora Spa, POLARIS TRAVEL PHILIPPINES, Citigym, Casino Filipino, The Spa at Cebu, Magellan's Park, Kenkou Massage & Spa, Nailplay, Wellnessland Health Institute, Pagadian's Holy Infant Jesus of Prague, Aloha Mana Spa & Cafe, Aloha Mana Spa, Sea Explorers Philippines, Jose R. Gullas Halad Museum, Sugbo Mercado, Banilad Sports Club, TRAVELITE TRAVEL AND TOURS CEBU, Travelite Travel and Tours, Travelite Travel and Tours Day Tours, ANTHILL Fabric Gallery, Mango Avenue, Carreta Cemetary, Rhocky's Bar, L'Ananabar, MEGA Therapeutic and Wellness Center, Baan Khun Thai House of Traditional Massage, Kyro Spa, Colon Street, Cebu Heritage Monument, Tree Shade Spa, Nuat Thai, Gaisano Country Mall, Paulina Constancia Museum of Naive Art, University of San Carlos Museum, Cebu City Sports Center, Cebu Archdiocesan Shrine of Saint Pedro Calungsod, Sto.

Hotel staff are accommodating, we even had the Billiard opened for us at late evening:).

but it was covered by very helpful and respectful staff when we used their water sports.

Great resort and enjoyed their cozy infinity pool and water activities.

Room, beach area, motorized beach activities,  infinity pool, gym, food, internet speed, grounds and the friendly service-attitude of staff were all 1st class.

I did swimming, kayaking, fish feeding, and superb lunch at Azure.

The toys were of good quality and it had enough activities that kept my toddler entertained during our 12 day stay.

Enye was a gift when it opened on the weekend as the food was delicious - sadly the other venues were just okay.

Grace at Enya, Jamal at the water sports, Nico at check in, all went out of their way to make us feel comfortable.

Plenty of activities to do… will definitely consider staying there again!

The play area is big and perfect for my kids because they have lots of activities to offer for them.

The area is Huge and Clean.They also have a package activities for children,and it really good.

Thank you to Jay and Rowena of Receptionist, Mark/Azure, all your housekeeping, bell boy, golf cart driver, beach staff, Enye servers.

One finds good food choices at Azure Beach Club and the serving size, aesthetics and taste did not dissappoint.

dining at the beach at the azure was breathtaking that night.

Our only concern was that the Crimzone pool and beach close early (at 5PM),

Pros: Our kids had a wonderful time at crimson, beach is small, they have a lovely kiddie pool, there is playground, we checked out at 12

but was also rocky) BUT the efforts in removing trash from the Crimson beach should be increased.

The place to eat was overlooking the pool and the beach.

I stayed only in the BEACH area and the lifeguards were attentive , very friendly and above and beyond.

Thank you Kuya Nelson Lumapac, John Godinez and Paolo Canas for making sure that we have everything we need when we were at the pool and the beach, your smiles were contagious.

Teresa de Avila Church, TIEZA Botanical Garden, Larawan Beach, Sirao flower garden, Banacon Island Mangrove Forest, Mt.

It has two huge, beautiful swimming pools, one located near the beach and the other one in Crimzone.

The beach is astonishing with all the colorful fishes and the lifeguards were vigilant all the time.

For our engagement proposal the staff went all out to set-up a Beautiful White Clothed table on the beach with a Canopy surrounded by fairy lights with a torch lit walkway and a heart on the sand made of strings of light.

The beach has a lot of fishes, a couple of corals and anemones.

I would like to say those at the beach towel counter there were 3 of them at around 12noon and they were MOST helpful!

Your resort is such a keeper of my family's fun memories.

Highly recommended either for a couples getaway or family affairs!

Overall Crimson is highly recommended for family and friends getaway..

Relaxing place, will definitely go back with my family!

The villa we stayed was very spacious, perfect for my family of 4.

My family and I spent a night and it was a magnificent experience!

It has been a family tradition that we'd visit this beautiful place especially during my son's birthday.

My family stayed at Crimson Mactan for 3nights and I would say that we had a great experience and we're really satisfied with their service.

Really really enjoyed my stay in Crimson Mactan with my family!

My family (10 members with seniors and kids) had a great time staying in Crimson Mactan.

Great place to stay and enjoy with family, highly recommended!

Overall, me and my family would love to spend our vacation here again. 100/10

The pools and Crimzone are great for families.

Fish Spa, Japanese Tea Lounge, Nalusuan Island Marine Sanctuary, Gilutongan Island, Caohagan Island, HDJ Fashion, dPond Family Fun Fishing, dPond Cebu Fishing, Spa Esc, APM Malls Cebu, Birdge Culture Museum, Eco Green Hub, SM City Cebu, SM Cebu IMAX, Papa Kit's Marina and Fishing Lagoon, SuperCat Fast Ferry, Body and Sole Boutique Spa, Dear Paper Designs, Ralfe Gourmet Casa de Cacao, Cebu Imperial Spa, Kartzone, NUAT THAI Persimmon, Rainforest Park Cebu, Cheeva Spa, San Fernando Rey Parish Church, Balai Oriental Massage and Wellness Spa, Carmelite Monastery Cebu City, Island Water, Trans-Asia Shipping Lines, Inc., Museo Sugbo, Fort San Pedro, Cebu Country Club, St. Joseph Chaplaincy, K1 Family KTV, Miguel Lopez Legazpi Monument, Plaza Independencia, Meddah Spa, 1730 Jesuit House, Casa Gorordo Museum, Healing Point Massage, Islands Banca Cruises, Yap Sandiego Ancestral House, Plaza Hamabar, 티나마사지, Tina Massage, Cathedral Museum of Cebu, Cebu Metropolitan Cathedral, THE RANDOMTRAVELLERS INC., Hello Movie House & Family KTV, BPI Museum, Hemera Spa Lounge, Ayala Center Cebu, Go Lokal, Basilica Minore del Sto.

I highly recommend the hotel for couples and families.

The hotel's size makes for a comfortable family stay.

it was amazing, my family and i had a great time, place is very nice, rooms are very clean, nice place, nice pool, amazing view.

Our whole family, relatives, and friends had an unforgettable experience here at Crimson!

Our family was impressed and satisfied by the service over all.

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