The beach is also nice, and kids love it to feed the fish there and play in the sand and water.

Great swimming pools, lovely beach, great location, etc.

Albert of Cowrie Cove was very professional and friendly, he took great photos and even provided us a surprise cake.

One of the best

This place is absolutely beautiful.Perfect for staycation

Service: Is perfect
Environment:  Beautiful beach, Clean Pool,Greenery
                         And lots of activity
Food:Deliscious u have a lot of choices for dine-in
Room: Clean and Comfortable Bed @8005😍

Hotel Price!

The property and pools are beautiful, and we also enjoyed the beach area.

Great facilities and you have your own private beach.

Would like to shout out the best people in Cowrie cove.

Staff was very nice, property pretty and clean, excellent beach access, great food, loved breakfast buffet in particular, wished location was better as you have to drive very far to get out of very congested city.

swimming pools, private Shang Mac beach and the highlight for me, the 'Lechon Parade' in the main restaurant.

but we made sure to made sure to make the most out of it specially the swimming pools, breakfast, beach front.

The beach is great with all the fish swimming around you.

Beach is Ok and the best you can find within Cebu Mactan area.

Purchase a bottle of fish feed for 100php at the beach counter.

There is a private beach with ravenous fish who will lunge for any food you throw in the water.

Teresa de Avila Church, Larawan Beach, Lagtang Cave, Kawa Falls, Aree Travel & Tours, Igutan Falls, Nerisville Selfie Corner, Anjo World Theme Park, Cebu Island Tours - Day Tours, Corte Paradise Resort, Mount Mauyog, Mt.

To name a few, Ramil at the beach restaurant assisted us very well and the masseuse at Chi Spa, Noemi, the massage was heavenly!

The food is great and sumptious .kodos to your team.i'll be bavk soon for my next visit i do hope i can roam around the facilities, especially  the beach front.

Giving 5 star for the rest of hardworking people in this resort and the beautiful beach and facilities.

Recreation: Julie, Jean, Stewart, Anton (all the staff who took care of my sons needs, He enjoyed everything in the hotel)
Resto: Cowrie Cove- Joel and team Buko Bar- Lyzil and Team

The food at the breakfast buffet looked to be far and away the best offering we received by any of the four hotels we stayed at during this trip.

Food is good as well, I suggest have your breakfast before 7:30 the queu is quite long after that.

This is especially true of the very friendly staff during the breakfast buffet.

The food was amazing for buffet breakfast and dinner.

We booked a dinner buffet which was really good.

We had breakfast here daily and one buffet dinner (so elaborate, even ice cream offered at breakfast!

Buffet and room service food selection are extensive and of high quality.

They also have a tasty whole lechon in their lunch/dinner buffet!

Buffet breakfast was fantastic…that freshly baked croissant and the french toast!

Everything is perfect even during the pandemic
Super Clean rooms
Staffs are  polite and hospitable at all times 
Yummy foods
Beach front is awesome you will be swimming with the fishes in a waist deep water
The pool is so relaxing
Massage is SUPERB 🥰
Highly commending Ms. Nova their front desk officer who assisted us in All our needs
Thank you Shangrila  mactan for the wonderful memories.

but Shangri-La maintained their usual breakfast rate.

Our dinner was super yummy, the meat is very tender and the vegetables are still very crunchy.

We booked a Ocean Wing Panorama Suite for a few days over Christmas with the following inclusions, as per their advertised package:

*Ocean Club and Suite Room paying guests be entitled to the benefits:-
-In-Room check-in and express check-out
-Round trip airport shuttle transfers
-Unlimited use of snorkel and kayak for two
-Exclusive choice of breakfast venue either at the Ocean Lounge or Acqua Restaurant
-Exclusive access to the Ocean Wing pool
-Ocean Club Lounge access for all day beverages, evening cocktails and canapés
-Families with kids may enjoy a special family-friendly cocktail reception at the poolside of Acqua from 4:00 to 6:00 p.m. daily
-Regular adults-only cocktail hour at the Ocean Club Lounge will be held simultaneously at 5:00 to 7:00 p.m. daily.

We also love the food during our free breakfast.

we had ocean club room where evening nibbles and drinks were plentiful as was breakfast .

Apart from providing a pleasing sea view, an excellent buffet breakfast and comfort you'd expect,  we were surprised by the number and variety of fish to be seen when snorkeing from the private beach.

We were aware that the hotel required a card against which it services could be charged during our stay.

The only downside during my stay is that I was overcharged on my credit card and had to follow-up with them to get feedback on the refund.

I called a few days prior to my stay and he was dismissive and his tone of voice is not something that should be in charge of answering phone calls.

The front desk staff missed to charge the lunch we just had as it was too recent so i told her to include it into my bill which she was grateful for.

She said the transaction didn't go through.

There are very few outlets to charge our devices, with none on the bedside tables, such that my husband and I had to take turns charging our phones every night in the desk, and our daughter, who was catching up with her classes online while on an opposite time zone, had to do it in their bathroom.

As the only 5* hotel on Cebu it doesn't leave much of a choice, perhaps this is why Shangdi La feel like they can get away with charging extra for absolutely everything.

But now it has gone down south to a 3.5 resort with old rooms, charge for everything philosophy, uncontrolled yelling kids resort, long lines at breakfast, hard selling tactics at front desk during a long very long check-in

Lets start with check-in: Awful! Long!

However, I personally would recommend that you look elsewhere because, while the Shangri-La is no doubt a beautiful and prestigious hotel, the quality of service and especially the food does not quite live up to its billing.

but there is a charge for a bottle of water at the pool!

(strange argument considering that room charges are also much higher during peak season. ).

The latter was charged as “kids pasta with meat balls”

- Dining not great if you need Gluten Free; 
- Charge for everything, even a splash of milk for your tea.

During busy times you will easily wait 30 minutes for your turn and at every visit so far there have been erroneous charges on the bill which is annoying and spoils the check out experience.

Until I discovered they over charged my by 16k pesos I had to go back and they gave me a refund

What I didn't know when we ate there is that this place is authorized to charge about 33% tax.Of course, if you don't ask, no one will tell you.

but this is the first resort we have seen which charges extra for kids play area.

When my wife put me in charge of picking places to stay during our trip to the Philippines, I hesitated on selecting the Shangi-La due to its price, especially relative to other properties.

They charge 5,000 pesos for an 1 hour massage.

The kids facilities are top notch, our toddler enjoyed it every single day.

We had a perfect stay, as expected the rooms, food and beverage offerings and facilities were all top notch.

Niño de Cebu, Basilica del Santo Niño, Basilica Del Santo Nino Museum, ANTHILL Fabric Gallery, Wellnessland Health Institute, Magellan's Cross, L'Ananabar, Baan Khun Thai House of Traditional Massage, Kenkou Massage & Spa, POLARIS TRAVEL PHILIPPINES, Mango Avenue, Carreta Cemetary, Rhocky's Bar, Senior Citizens Park, Jose R. Gullas Halad Museum, MEGA Therapeutic and Wellness Center, Pagadian's Holy Infant Jesus of Prague, Paulina Constancia Museum of Naive Art, Magellan's Park, Divaishnavi Travel & Tours, Philippine Mermaid Swimming Academy Cebu, Cebu Archdiocesan Shrine of Saint Pedro Calungsod, Medi Spa, Colon Street, Cebu Heritage Monument, Cebu City Sports Center, Cebu Riding Club co., Nuat Thai, University of San Carlos Museum, Evasion Tropicale, Evasion Tropicale Travel and Tours, Sto.

Overall service was great not to mention the amazing facilities the resort can offer considering our stay was in the middle of pandemic.

Special mention to Jack Basanez in the Gym for his help in putting me through my paces.

good service here 
A bit further away from city centre
Clean and the facilities were good too
But care in Cebu
Got pickpocketed
Lovely food , nice pool and beach
Rooms were lovely and had lovely ocean view
Surrounding tropical garden are great too

The food was superb, the location was great, the decor and layout fine, great gym.

We received a tour of the facility and it was a marvelous experience.

Service, food, facilities were perfectly managed.

This resort was absolutely beautiful, the grounds, facilities, snorkling right on your doorstep plenty of fish and coral to explore.

Superb facilities - swimming pool, number of dining options to choose from.

especially when the hotel was already pretty empty I reported this on two occassions including face to face and the staff did not seem to understand english very well, for a 5 star hotel this was terrible Finally received a call asking if we wanted to move, we were only there one day and this call came in at 9pm at night 

Food at breakfast and dinner was excellent if pricey

Other than the outstanding breakfast buffet, our dining experiences were quite average, and quite expensive.

Put a sour note on the trip for me I expect to pay premium prices for service,food and drinks etc

However, the price of the mud crab that we ordered was not transparent on the menu.

Given the price point of this hotel, I cannot recommend this hotel to the demographic who could afford the rates.

I reviewed the hotel policy and it says nothing about this, the policy about visitors is that they cannot stay inside the room past 10pm and if they stay beyond 10pm they need to register and pay the extra person fee.

Two problems with this visit: (1) the food was poor - Shangri La seemed to be cutting down on costs by delivering cheap street food.

Morning came and we all had breakfast at Tides since the room only came with 2 free breakfast for 2 adults, we readily paid for the nanny's breakfast.

We paid 20-30 pesos more for each I think.

For the price I was paying, I was expecting a bit more high end.

After 10 minutes of the receptionist being on the phone, she informed us that we would get driven to the airport for no charge (which is not exactly accurate, because we actually had prepaid for that airport shuttle in our room rate).

However the rooms are very tired fro a 5 star hotel and you have to pay for everything!!

We were offered compensation of a reduction of a said amount per night (turns out the compensation was in fact the room rate difference between a sea view and “garden view” ) Therefore this was not a compensation, it was quite simply the difference in room rates!

I really having hard time to understand the prices for country as Philippines (most of the people here need to say "good buy" to no less then 1 month salary for 1 night stay.

Taxi organised by resort way too expensive.

but I have been to other Shangrila's, and I paid a lot of money for this trip, which lasted a week.

Unfortunately you have to PAY by hour for everything.

The Salt stone massage that we had at Chi the Spa is easily on our top list of massages.

Another worth mentioning to is their spa (even

We also had a very relaxing massage at the Chi spa(had ours at a cabana).

I booked a 90 minute spa treatment and the guy who attended to me at the spa - Jake - was the best!

This being said, the Shangri-La Mactan Resort & Spa is still a good hotel, it’s just not as great as it used to be.

The spa is this hotels hidden gem, its vast, one of the biggest I've been to.

I also opted to do a massage at the spa which was phenomenal.

It was our last day in Cebu when we decided to take our extended Filipino family out to dinner at Shangdi-La resort and spa for dinner.

if you want bigger room (still for 2 people only) you will say "good buy"  to a lot of money. The services of the hotel (spa , massage.  )

I just want to special mention  this 2 people:  Awesome chief  Manuel Taboada (Yoyong ) *****  Room Manager Mr Boy Anova  ***** Thank you so much  and to all the staff Thank you :) 
My kids came here for their  bonding time last year everything was perfect and to be honest we've been recommending this Hotel/resort to people who wants to visit Cebu from Maryland USA   me and my husband will come visit the Philippines again next year and will definitely book Shangri-la Mactan Resort and Spa again !! !

I had a couple of massages which was great.

Had the Chi spa signature Philippines massage and it was excellent.

A picturesque resort in every corner, poolside, beachfront, marine sanctuary, spa, eco trail. etc.

On a hindsight, the spa treatment was great

Shangri-La Mactan, Cebu

price

creditcard

beach

facility

Buffet breakfast:
Varies choices bur you get sick of the same choices everyday for 5 day.

We were celebrating our Anniversary and Sir Mark mentioned it to Sir Eric who surprised us with a delicious cake to our beautiful room overlooking the romantic pool.

Breakfast buffet was sumptuous and delish!

Shoutout to the F&B team - we always look forward to having breakfast, especially Taho Man.

The highlights for us was the breakfast service.

It offered a variety of delicious foods during our lunch.

The food is all delicious that we even forget we are on a diet.The ambiance is cool.We are so satisfied with your service.you have a very good staff and employees.all kind and courteous and i would like to give special mention to Miss Rejean Famularcano for being kind ,sweet abd maasikaso.

Thank you Kate, Matthew and Job for the excellent service this morning during our breakfast.

The daily breakfast was something to look forward to as choices were varied, staff were warm and helpful, more than all the felt sense was relaxed.

Our team tried Quest’s breakfast buffet, and definitely the most sulit because their food is so great.

The QUEST HOTEL is an amazing hotel with class service, delicious food and a instagramable view of the Pampanga.

Unli breakfast buffet was served free .! kudos!

Dan Sanico from puso restaurant who is very attentive with my needs a very hardworking and hospitable staff indeed the name of the restaurant  itself is amazing (service from the heart) the food were very great and delicious from filipino breakfast to international breakfast u really dont know what to eat first😂

There are 3 buffets (Breakfast, lunch, and dinner).

I just wanna share my experience, July 27 to August 1 naka check in ako sa quest with free breakfast and since day 1 na nakastay ako at kumain sa buffet grabe yung bait ni Kuya Eric, he is asking if may gusto paba kami?

If you prefer salted eggs with tomatoes, salted fish or anything local like puto and siquate, they have it.

At the Breakfast Buffet, Lara, our waiter, is most helpful with our needs.

So much to choose during the buffets and also the staffs are amazing 👌. Superb.

Excellent hotel with excellent location located at the city center, extremely clean & comfortable .

The location is perfect, for someone like me who loves shopping in the malls :-) Just walk across to Ayala Centre.

The location is perfect, our room was lovely.

The major contributing factors for her to say it this hotel is excellent;  professional staff that is friendly & accommodating, cleanliness is a priority, top-notch freshly prepared food, freshly-brewed coffee whenever you request it, a stellar location next to the Ayala Mall, and they offer transportation to the Airport and Pier.

Location is perfect - cross the road via the bus terminal to Ayala Mall(abt 5mins walk).

Great location as it is near to the Mall.

Our 2 weeks stay at the Quest Hotel did not disappoint, as a matter of fact, I look forward to once again stay at this hotel and refer friends who wish to visit Cebu, Philippines to stay at this location.

I would appreciate if you will give him a chance to prove his worth and give him his desired position if any vacancy is available.

The hotel’s location is perfect as it is just across Ayala Center Cebu.

The location in just walking distance in Ayala Center, where you can roam around if you are board.

Excellent location few steps away from Ayala Centre, very central.

Because it is close to almost all tourist destinations in the city, the location is very strategic not only for those traveling for business

Convenient location close to everything as well as a good buffet breakfast.

Facilities are good, centrally located and has a superb accomodation.

The hotel is centrally located in Cebu city.

Room was noisy:
Windows were not sealed

They allowed noisy wedding entourage to stay next to us.

Only downside was that the walls are too thin - you can hear whats goin' on next door and outside.

Now, who can answer the call if you can’t hear the ringer (faulty) their IT guy tried repairing .

3)	 When we got to the room it was sealed off with a tape that ‘claimed the room had been sanitized.’  After a few minutes of adjusting our belongings we discovered a pillow ‘that was obviously used’ and had an old pillow case still on it.

Note: Bed headboard was noisy during my sleeping.

There was traffic from airport so it took about 1hr 5minutes to get to the Hotel.

Rooms weren't too noisy and WiFi connectivity was great for general browsing, emails and downloads.

Took us 2 hours travel going to the Hotel due to heavy traffic.

Traffic is not good in the area and will take you some time to get to the main entrance drop off.

Soundproofing of rooms are bad, can hear people talking, doors closing etc.

Unfortunately, there is a busy street and the windows are not very sound-proof.

Will be very noisy even at night if your room is facing street.

My daughter became sick directly off of the plane.

but there was some noise because it was a city.

We were woken up one night at 3AM due to noisy drunk neighbors and a quick call to reception sent security to patrol the floors after the neighbor got two warnings that were not heeded.

It is in a fairly crowded area, with lots of traffic and people,

Cindy the reservation manager coordinated our two room stay to be next to Ate and baby for our special occasion.

The food was superb and they will even assist you to get a Taxi.

5 star for your service food, staff and room cleaning  specially ate vaniza ocampo ,mildred codera and ate carmela .

the food also excellent in taste and presentation.

He always had our food out very fast and always made sure we were enjoying our breakfast.

We consider your hotel/restaurant as one if our favorite place.I personally would rate your resto as excellent.

Puso Bistro and Bar offers a great selection of delicious food to choose from.

Kudos to their dining crew at Puso Resto   Mark, Eric and John B.

Next, Grant, the restaurant manager, who was running it like it was his own restaurant.

The food was very good and had variety, the place was clean, and the staff was very friendly and helpful.

Their menu catered to both western and local dishes.

When you enter the restaurant you will be greeted by some of the most beautiful women in the world.

but prepare to work up a bit of a sweat walking in the sun.

During my stay one of the nights someone was working in the building that caused a very toxic smell like varnish or acetone.

After getting into the room, we found that the bet was made up with dirty soiled sheets (photo's attached).

Room and facilities was good except for minor problem like the key card won't work outright also unpleasant smell was noted at the entrance.

Not to mention this horrible, nauseating smell in their lobby which seems to be their air freshener.

but only one thing is not good 
bathroom conditon is not not coz the drainage is not good and have not good smells 
another things are perfact, location, staffe, ,,, 
by the way i will be stay again when i go to there again

But elevator from the parking lot to the main hotel stinks.

But the bathroon was flooded and smelled.

it looks too old, oily, smelly body odor which is poorly washed and dried you cant even smell a bleach smell on it.

Upon arrival the blanket was smelly from the previous guest, upon request it was changed.

The room was terribly outdated and had a lousy odor.

It's very disgusting to find the room is not vacuumed well.

Foul odor at the lobby going to the elevator of 11th floor.

Very good location,friendly staff
The room is a bit musty, hot water is often not enough
And I don't understand why the comment column must be filled with 200 words to be sent.

The room towels and bath mat are thin and nasty, the bath mat had a blue stain on it and was virtually threadbare.

See, the staff quickly realized I was alone for my trip.

They provided us with so much attention that made my parents trip very memorable.

FYI: This was my 5th trip in 5 years to the PI and I always return to the Quest.

Thank you guys for making my "other" complaints bearable because you did a really really good job worth a trip advisor review for.

The Quest Hotel was a great place to start and end my trip to Cebu city.

I will definitely come back and book again in this hotel in my future business trip in Cebu!

I have been in the hotel for about three weeks on this trip, and every day was a pleasurable experience.

Rosario Church, Camiluz Enterprises, 1730 Jesuit House, 티나마사지, Tina Massage, Island Water, Gaisano Country Mall, Nuat Thai, Trans-Asia Shipping Lines, Inc., Museo Sugbo, Enzuri Safaris, Colon Street, Cebu Heritage Monument, Plaza Hamabar, Cathedral Museum of Cebu, Cebu Coliseum, Cebu Metropolitan Cathedral, Emall, POLARIS TRAVEL PHILIPPINES, Hemera Spa Lounge, Pagadian's Holy Infant Jesus of Prague, The Spa at Cebu, Nailplay, Cebu Zoo, Islands Banca Cruises, Taboan Public Market, Cebu Trip Rent a car, Basilica Minore del Sto.

I will definitely go back there soon for a leisure experience and not for any business trips.

We typically stay at the Radisson Blu on trips to Cebu, it's a far better hotel in all respects with a similar price.

Edwin Getubig,was so accomodating.BUT upon my arrival,the room was kind of dusty,I do some wiping ,using tissue paper.Sign in the place that it was sanitized,but dust was in my bedsheets-under the comforter.it was late that I noticed it.Its my wife who told me,to understand since its in pandemic and maybe,satffing is in skeletal.Well,I do umderstand,but,I booked many days ahead of my arrival and expected to have a clean and comfy hotel room from a long trip.

I will definitely stay again during our next trip.

We'll definitely book again here on our next cebu trip.

I first went to this hotel in 2012 on a Mission trip after Typhoon Yolanda, I fell in love with it and honestly it gets better and better!

I visited on a family trip, it was safe, Ayala shopping mall nearby, and swimming pool, so it was good to stay with the children.

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