Staff were always friendly and helpful throughout our staff.

The staff were very friendly and helpful, with special thanks to Carlo.

Really friendly, welcoming and helpful staff.

Pleasant and quite friendly, good for a short stay.

Hotel is spotless with friendly staff who are very helpful.

Friendly and competent staff, great breakfast buffet, nice room with balcony.

Friendly staff and superb room with large bath, separate shower and king size bed.

Hotel was clean, comfortable and with friendly and helpful staff.

She was just so genuinely friendly and we really enjoyed our chat.

First of all I have to say the manager here is AMAZING so friendly, helpful, courteous and just a nice guy
The rooms, facilities breakfast, staff  are all excellent we couldn't have asked for better on our holiday 
The view of the cite from our room was fabulous

The manager Gregorie and his staff were friendly, professional and made our long awaited weeks break a wonderful experience.

Front of house staff were very welcoming and friendly and soon moved my son into a better room as his loo was malfunctioning,

The hotel has a nice view and the staff are very friendly and nice.

The only helpful and friendly staff was the cleaners.

Breakfast was good and the member of staff looking after the area was very friendly and helpful.

The rooms are also very small and compact.

The room was tiny and we had to open our suitcases on the floor near the bathroom.

-Poor breakfast, small room, uncomfortable bathtub from Plastik, Crazy prices at the bar (15€ for a Cuba libre with cheap Havanna rum, mold on the Walls of the Dining room.

That did not happen; our deluxe double room was small and

.and they will still come"

2 tiny rooms, for 2 nights without breakfast at €940.

We were "upgraded" to a room with a balcony which was technically nice except the room was so small, it was uncomfortable.

but  i  book  diff  hotel   
DU SOLEIL LE TERMINUS
small  note  on  the  door  advice  to  rich  to  the  2th  hotel   
good  air condition   coffee maker   in  the  room   
small  room   -  big shower   -very  closed  to  the old  city   
no  parking   
free  parking   500  meters

but small rooms, even the deluxe one we had.

The hotel bar looks like an extension to the reception area.

The staff (Tamara in particular) were very helpful with directions and advice.

The location was great, staff were welcoming and helpful and the breakfast was satisfactory.

The reception staff were helpful and attentive.

Added to that, our room was a good size and well appointed and the staff working in the hotel were very helpful and accommodating.

Especially the Receptionist who greeted us on arrival, the second occasion (24 March).

Breakfast on the Sunday was chaotic, the kitchen could not keep up with the speed that food was taken from the buffet, Monday and Tuesday were slightly better, probably only because the hotel was a little less busy.

The room telephone did not connect to reception, there was a fault,

When I eventually found someone to deal with my problem, I was given a code to get me into a municipal car park which by now had closed.

but the wifi is hit and miss especially if more than one device is connected.

6. air conditioning was intermittent, came on and off as it was set at auto, not possible to have it on constantly, and for all of us it was too hot to sleep well.

The only downside is the WiFi; slow and unstable.

Complimentary internet was poor as connections kept dropping.

Note that the car park is "closed" on Sunday, which is to say there are no staff - the hotel will give you a pin code so you can still get in to your car, pay and drive out.

One or two small problems still to sort out on account of its newness (the wifi wasn't great, and one of the electric sockets in the room didn't work)

Fatema was so resourceful and a real life saver in helping us getting our boarding passes printed from the hotel next door when the internet was down.

Once again the Hilton brand and the efficiency of the staff was undermined and devalued by the ‘petty’ and small minded policy of asking for an extra €10 a day for WiFi after you have party d €570 (or in this instance €470) for the room which is nothing short of scandalous, especially when hotels at a 1/4 of the price offer WiFi free, as they should in this day and age.

5) The wifi kept going out and I had to login more than a dozen times over the course of a single day.

SOWELL Hotels Les Chevaliers

small room

wifi

Paid public parking nearby

Free High Speed Internet (WiFi)

Bar / lounge

unexciting, uninspiring, average to poor and overpriced food.

However our experience in the restaurant was most disappointing - very average food at very expensive prices and senior restaurant staff were unwelcoming.

The food was seriously average and executed without imagination.

but the prices seem very high (EUR117 for dinner, EUR25 breakfast and EUR15 for one glass of average wine) for what was available, the food in the Forfait D'ete package seemed very mean spirited and in our view the hotel was run less with a tight focus on the guest than other relais that we have stayed in.

Otherwise the showers in the bath in the bedrooms are so low that an average person struggles to use them.

The hotel is below average Relais et Chateau standards both in terms of facilities (cheesy statues, no frills public area) and service (no free internet).

The staff is very friendly and provided a lot of good ideas and advices for enjoying the region.

We had each dish described to us as it was served and the sommelier chose wines for our entree and main dishes and described where they were all from

The staff were so friendly, charming, knowledgeable and professional.

The Domaine is beautiful and the staff is friendly

That out of the way, the staff were friendly and helpful, the 1 star Michelin restaurant as good as you would expect.

That said, the staff is super friendly and the grounds are phenomenal.

All the staff, without exception, are friendly and helpful.

But very many positives: comfortable spacious room (suite actually), very tranquil atmosphere and surroundings (faint buzz of traffic far in the distance on occasions), lovely gardens and terrace on which to enjoy a sumptuous breakfast each morning, very friendly and helpful proprietor and staff at any time of the day or evening, delicious and creative menu in the restaurant, excellent wine list.

The food is excellent, the service very friendly and of high standards.

This was a very special hotel with lovely friendly helpful staff.

Most welcoming and friendly hosts and staff.

The atmosphere was relaxed and peaceful, our Michelin meal was a fine experience, and the Bistrot in the grounds complimented the main restaurant with an interesting menu, very friendly staff and good value for the high standard of food and service.

They are still so friendly and helpful.Our room was not big,

Beautifully located, the hotel is stylish, the staff professional and friendly and the rooms tastefully furnished.

The staff are genuinely friendly and helpful.

A great selection of wine awaits you their with a very friendly Sommelier.

The hotel and staff were wonderful, professional and friendly.

My husband and I have just returned from a 3 night stay at this friendly comfortable hotel.

Staff were friendly, helpful and seemed generally concerned that we enjoyed our stay - I was even offered a wrap by the owner who was concerned that I might be chilly whilst dining on the patio.

We had a very good meal in the bistro with attentive and friendly service and another in the restaurant where the excellent food was not quite matched by the service.

We had the second night in the main restaurant which was expensive

Sadly two small single beds, pushed together with a cheap double sheet over the top doesn't cut it for a hotel at the luxury level this hotel wants to be, and at the price being charged.

The restaurant was too French for me and expensive

Would have saved money on this overpriced hotel.

We paid top dollar for our accommodation, and expected more.

but expensive and sparsely-patronized gourmet restaurant, unfortunately meat-heavy, and lacking vegetarian options.

I am certain we had the most expensive price for the least exciting room.

( and if you are into malt whisky, poor selection)

All in all though, not cheap

only thing: the standard rates are overpriced.

The following morning, eating a very ungenerous and expensive breakfast in the dining room, the proprietor Madame approached our table and asked why we were not happy with the room.

There was nowhere for us to put our stuff so I complained, at first they asked me to pay more money

Breakfast is a little expensive and not as good as expected.

Guests sleep in 2 small beds (that looked very old), and when we asked about a double bed, they told us that in France it was impossible to have a king size bed so they were putting 2 small beds together (pictures attached).

The Guinea fowl skin was white, with the yellow fat still underneath, the meat had no taste,  the waiter asked if I didn't like it, as I left most of it untouched, I said no, his response was that this is the French way of cooking, really!

We asked if we could have only a 'quick' dip to refresh ourselves before being fleeced for a very non Michelin star quality dinner. Verboten!

We asked if they had another room (our booked room had been given away).

One very bad note is that we finished playing at 2:15 PM and couldn't have anything to eat at the course bar. We asked for a sandwich and they told us the "kitchen was closed."

When we asked the Madam to help make the appointment, her face immediately turned ice-cold, and jaws dropped.

The service in the restaurant was above average as we asked for something not on the menu on our second night and

Only some rooms are renovated, so be careful to request one.

but when we asked to cut our stay short we were told that we would be invoiced for the full week.

We have been coming here for 19 years and have always been so impressed by the professionalism of the staff, the attention to each tiny detail  and the utterly delicious gastromic delights.

It was a home away from home, made to feel valued and welcomed.

After a disastrous time with a boat on the Canal Du Midi, we , by shear coincidence we wanted to recover and spent a few more agreable days.We ended up in Le Domaine d'Auriac Relais & Chateaux, and this has been a very pleasant, surprising experience with the owners still in charge and being treated like special guests.

Incredibly relaxing hotel with warm, welcoming staff and amazing restaurant.

We enjoyed very much our stay and thanks the staff for their continuous efforts.

The restaurant was very good, and the staff was very attentive,

The reception staff were lovely and very welcoming.

Fabulous hotel, superb helpful staff and lovely surrounding.

The staff were all well trained and very good at their jobs.

The warm welcome we received from Madame Marie-Helene and her team set the tone for a fantastic stay.

Everybody was very Kind and helpful
Checked my allergies before arrival, big pool

Le Domaine d'Auriac Relais & Chateaux

price

request

average

Free parking

Pool

The staff were so lovely and friendly and smiled politely when I tried my French!

The staff were friendly and attentive :)

We ate at the restaurant twice and the food was delicious - particularly the cassoulet and the veal chop.

The staff were friendly and helpful and the decor through out was immaculate and luxurious.

We found all the staff to be really friendly and helpful.

Staff all exceptionally friendly and service excellent.

The rooms are spacious and well equipped, the food is great and the people there are friendly, helpful and professional.

Friendly asked for a new hot one, which came as cold as the first one.

Upon arrival , everyone we met was super friendly and eager to help.

She was friendly, accommodating, professional and just absolutely wonderful!

Each and every person we met and spoke to that worked in the hotel were friendly, courteous, helpful and engaging.

The staff at this hotel are accommodating and friendly; Special thanks to Anna, who went on extra mile to help us sort out the miscommunication with the Covid-test clinic.

Friendly and helpful staff and an excellent 5-star breakfast.

My only grumble is that that wine was a little overpriced.

even though it was twice the price of the public Gambetta car park nearby  at 15Euros a night.

Booked a standard room through Booking.com and emailed the hotel on the off chance of an upgrade which we were willing to pay extra for -

FOOD VERY POOR FOR THE PRICE WE PAID AND VERY LIMITED ON FIREWORK NIGHT , SERVICE BAD , UNABLE TO DISCUSS ISSUES BECAUSE NO ONE AVAILABLE, UNHELPFUL STAFF ON RECEPTION DESK 
ROOM AND BED GOOD BUT NO WASHHAND BASIN IN TOILET !

A bit expensive if you choose the room with the view,

In all my travels, recent and old, I have never experienced such humiliation by being refused my stay (which was paid in full on hotels.com website including daily tax and 20€ for 2 pets) because I did not have a vaccine pass.

but you have to park in an underground car-park not too far from the hotel, but pricey.

I booked for 4 nights and left after 2 nights, they never gave a refund.

However, we managed to book on our last night.

but she was dismissive and insisted I should have confirmed!

but small ( needs booking) so might be too tight for a big car.

I almost never booked this hotel, due to some reviews.

They did not even take the effort to try to refund me OR offer to help to book me elsewhere.

The hotel doesn't have parking facilities which was advertised on booking .com.

We didn’t know it would be such of a “pain in the ass” to stay in a supposedly 5 stars hotel, @L’hotel du Roi is this a joke are we getting refunded or something?

I introduced myself, they told that I couldn’t check in before 3 because they were fully booked ( lies ) and also that my room will face the building opposite the entrance !

Staff at reception were very welcoming and attentive , thank you.

There was either just not enough breakfast staff or the staff they did have were not trained in any kind of restaurant service.

Big thank you to all the staff at the hotel for a great experience and we will be coming back.

Staff throughout the hotel were very polite and helpful, particularly when we discovered our flight back to East MIdlands was cancelled due an air traffic control strike.

The product in  our visit was good - the room was clean when we arrived, the reception was excellent, (the hotel has a star in Rosaline), breakfast was good, we had a nice balcony with views over the medieval city and we were able to park in their small car park

That said, the hotel was clean, the staff were perfectly nice and welcoming and the location makes up for a lot.

The hotel staff were most helpful and obliging.

The staff were efficient and welcoming and English is fully spoken.

The waiter could not have been more helpful to ensure we had a very enjoyable restaurant experience.

When checking back at the reception at 15:45 if there are any news about the rooms, they were ready.

I am glad I did, the staff were so polite and kind.

Clearing of dirty dishes from our table between courses was non existant and I cleared them myself!

The tables weren’t cleaned, I had to actually get a cloth and clean the table myself and remove the dirty dishes.

No potatoes was served with the respective dishes.

We were disappointed with the breakfast the second morning there was no orange fruit juice and no scrambled egg we  asked if there was any more to one of the staff  she said its cooking so we waited about 15 minuets and a tray was brought out so we sat down to eat it and it was cold not just luke warm

but he/she was not to be seen.As we had a long drive north we did not have time to wait for the manager to come and  hear our sorry tale!

You just wait till 16:00, they don't care.

I’ve submitted the statement from my credit card bill showing that I parked in that city ramp and I’m still waiting to hear.

-they started by putting us in occupated rooms we had to go downstairs wait an hour for them to give us available rooms, didn’t apologize or do something.

SOWELL COLLECTION Hotel du Roi & Spa

wait

utensil

reservation

Paid private parking nearby

The aircon is controlled from an office off the reception and had to request twice that it be turned down.

and that the heating was on and not the air conditioning and it would not be on until the “summer”!!!

We were told that the air-conditioning was "for the summer" and working yet.

Room 2 the toilet flush had fallen away from the wall room 3 actually had a flood during the night so we had a bucket and towel switched off the AC and continued  our interrupted sleep.

- Comfy bed and air con which is really needed August
-Great cocktail menu in the rooftop bar

Bad things
- Decor is a bit tired, we noticed a lot of chipped paint, cheap door handles and some odd signage around the place
- Confusing layout of the hotel, some stairs lead to places that other don't  and the pool was a bit difficult to find at first as there is no sign for it on a closed door at the end of the corridors.

As I wrote this I am currently shaping ear plugs to block out the noise of our rattling, ill-fitted ac unit.

Door to pool was locked and neither I or another guest could get our fobs to unlock it.

It was uncomfortable to sleep and then you open the door up which is above the road and entrance (although you need to be roadside near the entrance to get a view of the castle). We asked at reception and were told it was winter (29 degrees during the day and not much cooler at night!!!)

From the start it was like a car crash, room 1 the door handle was broken.

There is no labels on doors for the restaurant or the pool.

Tip: this is through end doors on level 3, then up a flight of stairs.

Having been fully renovated and refurbished, this hotel claims to be 4-star, which is not the case yet due to too many flaws in the materials used for renovation, namely: doors can't close normally, bassinet tap is uneasy to use, painting is worn out.

I'm honestly annoyed at having ever considered this hotel versus the much better SOWELL next door, at the same price.

There were many positives: great location,  terrific view of the castle, nice resaurant on the top floor, friendly staff, undergrpund parking, and a big TV with streaming access.

The staff we encountered were very friendly and hard working .

However, Michael on Reception, was very welcoming and friendly which put us at ease.

The staff members were helpful and friendly.

From the initial welcome to the final goodbye the team at Tribe were all incredibly friendly and helpful (especially given my poor French language skills!).

Staff were pleasant and friendly ,but so busy the reception told my husband to find the housekeeper to deal with the flood.

The staff were friendly and most accommodating and the service levels just right so would I stay elsewhere if ever in Carcassonne. .

Pluses:
Friendly efficient staff; ideal location; fantastic rooftop view (you don't have to get a drink - just go and chill out with a book); surprisingly roomy room for Europe; comfy bed; aircon that works; pool; free wifi.

Final room had a hole in the door ,
The small rooms are depressingly dark,no storage poor light and we felt it was back to our student days with gloomy black and dark paint.

We never really unpacked during our 4-night stay because of no space to do so.

but mistakenly oopened it all up for viewing, not realising that it would be better to open one or two floors and focus on a great finish in a smaller space instead of having four, half-baked floors.

The staff were really apologetic and helpful and the replacement room was better although there was still a slight smell,

The Tribe is one of the very best hotels I have stayed in for the price and the staff location and rooms were just fabulous iI can no say you will not be disappointed close the the Castle and it has its own swimming pool and a rooftop restaurant for breakfast close to the main square where there are lots of different styles and prices to fit with most budgets.

I contacted Accor hotels while we stayed there and they simply forwarded it back to the poor overworked reception.

Certainly not the fault of the  guy who was there.

But the staff is adorable, and the view is amazing.

Tribe Carcassonne

door

space

Paid private parking on-site

The  friendly and hardworking young owners  are making their property ( with  a few other rooms)  a lovely mix of   ancient features and  modern.

The hosts were so friendly and couldn’t be more helpful.

Extremely friendly service couldn’t be more helpful.

however, neither had looked at the address properly until asked to.

but above all we loved the kind-hearted and ever-helpful hosts, who will make you feel immediately at home in Carcassonne.

Bathroom and shower difficult to better… and Netflix!

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