Excellent room, clean and with comfy beds.

This is a relaxed and comfy hotel, clean and tidy, would have been five stars save the unhelpful bar and restaurant staff.

Comfortable if small room with adequate bathroom.

The room was spacious for a family of 5 and beds were comfortable.

but the rooms were comfortable and the location was very convenient to nearby tourist attractions.

We had a premium room due to our group size and it was large, clean and comfortable.

The hotel provided a very nice clean comfortable relaxing stay for me and I would stay here again here’s a list of the room amenities that I took advantage of.

On a positive side, the bed was comfy (but the room was overlooking the car park).

The rooms were nice and clean and very comfortable, to the usual Mercure standard.

The staff were vey helpful and cheerful (especially the young apprentice in the Dining Room)
If you want a conveniently situated, comfortable and peaceful stay in this lovely region, I heartily recommend the Mercure.

We had a superior room which was comfortable

Comfortable and welcoming hotel with spacious room with a view to the Citadel.

Our room included comfortable sofa and chair.

The hotels rooms are very comfortable and the free car park is a real asset in this area.

WE complained in the morning and were advised that the management would contact us, I gave the receptionist our new e mail

I would never go to this hotel again to eat.We complained the next morning to the manager -

but think that may have been caused by sick, and we had to complain after the first night that the soft pair of pillows smelt of smoke.

We went to dinner at the allotted time only to be told we had to wait, a table was hastily cobbled together next to the toilets, we complained and offered the bar as a solution.

We complained to the Tour Manager who just blandly stated we could upgrade!!!

After dinner I complained to the front desk about the odor.

When I discovered that other websites were advertising the same deal for about £100 less I phoned and emailed to complain

To add insult to injury I met another guest at breakfast who complained that his room was too cold!

I complained and this was tidied while we were out.

Apart from this there was little to complain about here.

The latter being disputed by some (elderly) US tourists who complained that the A/C did not go down to cryogenic temperatures in the room while having a 35°C outside.

Having complained we were told this was normal!

The hotel bar was deserted when we came back from dinner, despite a friendly member of staff.

Pool area and amenities were spotless and all staff were super friendly and very accommodating such as my family member I was traveling with needed to store her medication in fridge and take it out every evening and this was made so simple by staff and they showed us where to get buses also.

The restaurant staff are very helpful and friendly.

Staff very friendly and helpful car parking.

Location is fab, staff friendly, parking secure and pool area a bonus.

however is very friendly, greetings every morning.

We were very well looked after and the staff were very friendly and helpful.

The front desk staff were excellent, friendly and welcoming.

Reception staff were really friendly and professional.

Service and staff friendly and efficient.

Breakfast first class and all staff encountered cleaners, waiters, reception etc were friendly and helpful.

're work on staff were swift and friendly.

The staff were very friendly and we had a room upgrade, always a bonus, MrB enjoyed the Nexpresso!

Staff were mixed, some very friendly others less so

The hotel itself is modern, the reception staff are very friendly and helpful, the rooms are very comfortable and clean, and it also has a very good restaurant.

Room Amenities
* Premium TV channels 
* Balcony or patio 
* Air conditioning 
* Free bottled water 
* Daily housekeeping 
* Private bathroom 
* Free toiletries 
* Hair dryer 
* Iron/ironing board
* Desk 
* In-room safe 
* Electric kettle 
* Blackout drapes/curtains  
* Free WiFi  
* Room service (limited hours) 
* LED TV 
this list does not represent all their amenities so you should check to see exactly what they half outside of the list I provided.

As usual in France (and the rest of Europe) they seem to think you should have hot milk in tea and don’t understand the concept of hot water (the hot water was in thermos jugs which were then poured into the teapot to ‘scald’ the tea, by the time it got to the cup it was more lukewarm).

And there was no safe in our standard room (or mini-bar which we usually use to store milk for tea).

The only eggs that were available were raw eggs: you had to boil your own in a multi-egg boiler.

We were told we could not have extra mugs as there were only 2 allowed per room. what!?

!, little candies were left scattered on the night table, no welcome note/map/menu presented, no mini fridge of snack offerings. .

No safe, no fridge,no iron or ironing board and quite basic.

On the downside, our room was very small with only one chair and the plastic cups and very flimsy plastic 'glasses'  were unsatisfactory.

Similarly flimsy plastic cups were in the bathroom.

Some suggestions to improve the hotel: 1)use real porcelain cups rather than cardboard ones in each of the rooms for the tea and coffee tray; 2) the parking spaces need to be wider; as it is extremely difficult to get in and out of your car when the hotel is nearly full; 3) more attention needs to be given to the actual buffet area in terms of keeping it clean during the continuous use at breakfast service.

Super cheap unsafe plastic cups around the coffee maker could be replaced by normal ceramics cups.

but only small cardboard cups (we always take our own) On the plus side it did overlook the city wall.

Hospitality tray not once replenished by housekeeping - and no cups and saucers, just small cardboard cups.

Small, no fridge, no drawers for clothes, the 'hospitality tray' with flimsy paper cups and two individual milk cartons (which were never replaced - hospitality??

The location is the best, so if you reduce your expectations, it might be suitable for one or two nights

gave us great directions to meeting location so as to not miss it.

Very convenient location, good car park, EV charging.

Very convenient location right next to the old city.

The only real positive was the location as it is a 5 minute walk to the Citadel and a 20 minute walk into town.

We spent 2 nights in that hotel because of its location.

This hotel is a five minute walk from the medieval fortress and very conveniently located.

Secluded location with a superb pool and ample parking.

Great location close to the "cité" and nice staff overall

Conveniently located next to the medieval city with ample private parking space.

Very good location - 5-7 min walk to medieval city.

A great location within easy walking distance of La Cité.

however the location to the surrounding sites is excellent and walking distance.

Good location to citadel (less than 5min walk).

The location is just 5 min walk from La Cite and has free parking.

The location of the hotel is amazing - just 5 minutes walk from the city walls.

I would definitely recommend this hotel for families for it's warm welcome, convenient location, and at least in our case, fantastic family room!

This is such s pity as they let the rest of the staff down.

They gave me their list, which isn’t particularly helpful with no descriptions and all

Front desk staff was extremely efficient and kind.

Helpful staff, good size room well equipped,

Staff are extremely helpful and accommodating, simply a delight to stay here.

Each staff member we interacted with was polite and professional.

but reception were happy to provide coffee and toiletries on request.

but maybe this lady had other things on her mind.

We had dinner in the restaurant and it was excellent,  both the quality of the food and the staff.

Hotel was clean and tidy, not impressed by the food and some of the staff,

Literally 5 mins walk from the old walled city.

This is a pretty standard Mercure, a short walk from the Cite, with plenty of car parking.

Excellent location, only 5-6 minutes walk up to Carcassonne.

The hotel is only a few minutes walk to the Carcassonne castle so after dinner we took a stroll up there.

We had a great experience at this hotel from the moment we walked through the front doors!

The hotel is situated just a short walk from the old city and the fortress.

Lovely hotel beautifully situated for visiting Carcassone City, 5 minutes walk.

It is less than a 10 minute walk to the Cité and well worth going there to explore.

I only booked this hotel because it was a 4 minute walk from the Carcassonne old city.

We statyed for one night in mid August, We were attracted by the proximity to the castle and it didn't dissappoint as it was a 5 minute walk away from the main entrance.

Great hotel, just at the bottom of the medieval city; just a 10min walk up the hill.

We could see the city walls from our window and it only took 5 minutes to walk to the city walls.

Really handy to walk up to the 'Citadel' and down into the lower town.

Mercure Carcassonne La Cite Hotel

complain

kitchen

location

walk

comfortable

At 3:30 the toilet flushing upstairs washed away my sleep since the pipe is in my closet.

Have rated 4 rather than 5 stars as would have been nice to have tea/coffee facilities in room (although can get it during the day), WiFi is frustrating as have to repeatedly log in with your email address and the storage space for clothes for a family of three very limited so we had to put clothes in the bathroom cabinets as only 4 hangers.

There was a small closet to greet only one big suitcase,

The welcome by the hosts was warm, friendly and very efficient.

The owners are most welcoming and so friendly, providing recommendations for restaurants, which we took avail of, and we were not disappointed with any.

Nice breakfast, super friendly and helpful staff and a comfortable, clean room.

A special thank to the Hotel owners, Catherine and Jean Michel who have been so welcoming, friendly and kind, providing suggestions for restaurants and doing their best for making our stay pleasant.

Super friendly welcome and service throughout.

We found Catherine to be very friendly and helpful throughout our five night stay and we will recommend this hotel and return ourselves before too long.

but the inside is well maintained and the staff is very friendly.

Very nice breakfast, and their friendly cat might greet you at the reception. In short, I am very happy about my stay, and happily recommend this lovely hotel to anyone and will definitely go back there for my next trip to Carcassonne:))

Very friendly service, a 20-30 minute walk uphill to the old city.

All staff extremely friendly and helpful.

Family run, the friendly owners are always on hand to help.

The hotel itself is small and friendly in this very 'hands-on' hotel.

The owner was very friendly and recommended a great restaurant.

The owners were so friendly and helpful recommending and booking restaurants for dinner, as well as advising on and organising travel arrangements.

Management were very friendly and spoke good English.

Everything works very well here and great location for exploring both parts of Carcassonne which is a gem

It is located on a street with  lots of cafés and restaurants, and during peak summer there is a weekly 'night market' on Thursday evenings which is a bonus.

The location is perfect, easily accessible

We would not hesitate in recommending Hotel Pont de Vieux for anyone considering a trip to Carcassonne, good quiet location, reasonable price, genial hosts - a great trip 😃🤗

We really appreciated the garage for the car and their location at the foot of the Cité.

Hotel du Pont Vieux enjoys a fantastic position, it is just a nice walk to the ramparts of the Medieval City.

Hotel du Pont Vieux benefits from its location to access both La Cité and the ‘new’ town.

Great location, pleasant rooms, beautiful garden, five star service from arranging taxis, to booking restaurants and offering advice on visits.

but they quickly fixed the issue once I reported. My room was on the top floor (where the terrace is located - the view from there alone makes it worth staying at this hotel!)

The location is brilliant - a ten minute walk to the walled city up a road full of interesting shops and cafes.

It is well located to both La Cite and La Bastide.

The location was great as it was so close to the old part of the city.

We stayed two nights.Super location for Cité and new town.Friendly helpful staff.Froom was comfortable and quiet.breakfasts good,home made.

Location was excellent and everywhere easily accessible.

The location – just outside the city walls and a short walk up the hill into the old town
2.

Located just a 10 minute walk from the centre of Carcasonne and with spectacular views from the roof terrace this hotel is perfectly located with .

Fine location to begin a walk of the old city, 7-8 mins away.

The young owners have tried really hard and what shows is that passion and an eye for detail will always trump the formulaic approach of the "luxury" hotels.

If you want 5* luxury, then this is not the place.

If you are someone who looks for five star luxury then this hotel is not for you.

Myself and my husband absolutely loved our stay in 'Le Pont Vieux Hotel'.

We will keep Carcassonne and Hotel du Pont Vieux as an unforgettable memory in our hearts.

We had a very nice one-night stay at Hotel du Pont Vieux in Carcassonne.

We stayed for 3 nights and found Pont Vieux to be perfect for our needs and taste.

We enjoyed our evening at Hotel du Pont Vieux.

My wife and I had a lovely night in Carcasonne at the Hotel du Pont Vieux.

Great weekend staying in Carcassone at Hotel du Pont Vieux.

For those who wish to visit the wonderful and justly famous medieval city of Carcassonne, the Hotel du Pont Vieux is very conveniently located just a couple of hundred metres below the ramparts.

I highly recommend the Hotel du Pont Vieux!

We were very pleased with our experience at Hotel du Pont Vieux!

A short walk across the Pont Vieux takes you into the new town should you feel the need to visit.

We stayed here for two nights on a French road trip in our small sports car. The hotel is in a truly excellent location close to the Pont Vieux (I guess the clues in the name!)

Hotel du Pont Vieux is amazing little hotel.

We stayed for 4 nights at Hotel du Pont Vieux in a privilege room with a garden view.

We recommend Hotel du Pont Vieux without hesitation and would love to stay there again.

Hotel du Pont Vieux is a warm & welcoming place to stay.

If you are looking for a charming little hotel with wonderful service I highly recommend Hotel du Pont Vieux.

Hotel du Pont Vieux is located within walking distance of the walled city.

but I'm glad I went with the Hotel du Pont Vieux instead.

(no through road after 11 apart from residents)  and it is lined with restaurants, bistros and little bars.

but preferred a quick croissant and coffee over the road.

Pleanty of bars and restaurants next to hotel in quiet road.

Lovely cosy hotel, the small road the hotel is on has limited access the council close it for certain parts of the day. .

We ate breakfast at a great small patisserie across the road rather than the hotel.

We may return if we make a summer road trip as the region has so much more to offer.

We didn't take up the offer of breakfast, as there is a perfect patisserie right across the road, which does gorgeous pain au chocolate, as well as lovely sandwiches which are great for taking with you for lunch.

The castle is about a 8 minute walk to the right, and then take the end road to the right.

We ate twice at Le37 which is across the road, traditional French restaurant and very reasonable.

We didn't venture too far that night for a meal, opting for No37 just across the road which was very good.

Excellent location just a five minute walk to the city walls and just up the road from pont vieux ( from which there were fantastic views of the city at night) Rooms a little tired

Free public parking down the road was a real bonus.

Located across the Pont Vieux, along Rue Trivalle , this is an ideal location - being walking distance from the train station (about 15 mins, there is a bus if you have luggage) as also La Cite (about 10 mins up a winding road to the Porte Narbonnaise entry gate).

Further up the street on the left, across the road, is a restaurant opening at night.

There is secured parking 20 yards down the road, and our room overlooked the street from the top floor, an ideal viewpoint for the bustle below.

In my eyes deserve at least 4 star, owners helpful and charming, simply amazing.

Great value and surprisingly comfortable and spacious room and spotless bathroom   Breakfast fresh and great choice and hoteliers very helpful and amenable.

The hosts are also  lovely and welcoming.

The hosts could not do enough to make you feel comfortable and welcome during your stay.

Catherine and Jean Michel are the perfect hosts.

but I wrote a direct email asking for two nights and on arrival, Catherine, the owner had jiggled things around in order for us to stay the two nights.

And we will remember also their beautiful cat, Isidore laying in the reception as the lord of the house!

I am extremely grateful for their kindness when I was in a desperate situation.

The staff (I think it’s a husband and wife team plus one) were brilliant with directions, help with parking and dealing with my very bad French.

The bell ringing hourly was lovely and added to the charm of the village.

Run by a husband and wife team, it was clean and fresh and charming.

The owners were very helpful and even allowed us to store our luggage for a few hours after checking out.

Really enjoyed this hotel and the owners were especially kind.

Hotel du Pont Vieux

closet

luxury

pont-vieux

road

We had a junior suite, which was tiny--the only place to put our suitcases was on the day bed and the only other seating was small plastic stools.

The room had been dark and quiet, with no Nylon clad wanderer dragging cases or moving the furniture at 5am as they are sometimes prone to do.

There was barely enough room to walk up either side of the "queen-sized" bed and with two suitcases in the room there wasn't much room to move anywhere.

Room was a bit small, for two adults with large suitcases, we had to put them on the floor.

The room we had at The Montmorency was so small that there was not space to put our suitcases down on the floor that was unoccupied by the bed.

Although I had read other reviews and knew about it, the fact that you are droppped at adjacent Hotel du Chateau to check in and then have to carry your bags down some steps and across the road is a slight negative.

As we didn't need the single bed for sleeping and there was no other space to unpack our suitcases we made use of the bed for this purpose.

Recommend only for one night due to proximity to city walls, too small for any longer, don’t take any unnecessary bags as there is nowhere to put them
We found one night quite sufficient – walled city is impressive, easily walked in an afternoon,

Most of the rooms on the bottom floor of Montmorency appeared to have little patios and my recommendation would be ask for a room not close to the entrance as you can be wakened early with people leaving who are unaware of  the noise their cases make trundling over the cobblestones.

The lobby is the first clue that all is not well: unstaffed, garish colours, no lift, steps downwards before you go up the stair case, room doors right on the stairway.

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